Argos Reviews
Summary
'Don't shop for it Argos it!' is their latest slogan and some of us will completely agree! But others are more critical of Argos. Use our reviews to find out exactly why or perhaps why not your next shop should be at Argos!
Media Gallery for Argos
Latest Reviews
★☆☆☆☆
“Terrible Customer Service”
Written on: 05/05/2013
I purchased a sofa from Argos, the seat I sit on was worn away after only 8 weeks. When I contacted them , they promptly sent someone out - he said because I had a dog, they would blame the dog and that was that. No replacement product - no repair - no help at all. (read more)
★★★★★
“Indesit washer dryer”
Written on: 01/05/2013 by Veenda
I went into argos 3-9 Kingland Crescant Poole and looking for a washing machine and a tumble dryer. I very kind of shop assistant help me and advice me to have indesit a washer dryer, as its all in one instand me to have a washing machine and a tumble dryer. It was on the 30/03/13. Thy give me the delivery date on the 11/04/13 and thy deliver it on the 13/04/13. I am argos good customer for more than a year now, I bout many things from argos, and each time I took guarantee on each item I... (read more)
★☆☆☆☆
“argos microwaves”
Written on: 26/04/2013
Argos microwaves are pathetic, I have had 2 in the last month then they stop heating your food up really irritates me. So don't ever buy one from argos there stupid like kids toys. Patheticness really annoying. (read more)
★☆☆☆☆
“Waste money and time we will never ever use them...”
Written on: 25/04/2013 by daniel1234567 (1 review written)
We paid on 24/04/13 for home delivery Next Day with Specials Delivery Instruction:"if no one at home please call to rear garden" Next day we was all day at home or rear garden but no delivery!!!Wrote to them to ask what happens and they said item was delivered at 1.40pm and left by neighbor????Don't know why as we left delivery instruction and they never left SORRY WE MISS YOU CARD or something like that but went to ask the neighbors but no one of them know about the parcel!!!!! we will go... (read more)
★☆☆☆☆
“Terrible customer service / communication.”
Written on: 14/04/2013
Ordered a very hard to get item through argos online (argos offering as an online exclusive).Website tells me its out of stock in my closest 10 stores but available to reserve for in store pick up in 3-4 days time giving dates. Reserved online. Email confirmation follows to tell me an out of stock item has been reserved, no reservation number, no pick up dates. what does that mean Argos???? Is it reserved?? Will it be delivered to store in 3/4 days and automatically reserved?? Or is it out... (read more)
★☆☆☆☆
“pathetic service”
Written on: 13/04/2013
I ordered on line to argos paid and was crashed out of their site with a warning- we are experiencing technical difficulties and our I would receive a call from them. 2 days later I received a text to call their customer services. i spoke to the sales person on customer service who advised me she could not speak to me? I was not the delivery person. I explained i placed the order and to check my paypal details on the order. but the unhelpful cusotmer services just repeated she could not... (read more)
★★★☆☆
“Good customer service, product description poor”
Written on: 12/04/2013 by lishayes (1 review written)
I ordered a nest of tables from Argos about 5 weeks ago. When I ordered I chose the delivery date and although it was about 4 weeks in the future I was happy to wait as the tables looked nice and the price was reasonable. The tables arrived on the specified day of delivery so I was happy but on opening the package they looked very different to the picture on the website! I was quite shocked as the tables looked to be poor quality and definitely couldn't use them so I contacted customer... (read more)
★☆☆☆☆
“White goods - if I could give a minus score I would!!”
Written on: 11/04/2013
I ordered a gas cooker on the 5th March 490/8586; was told delivery was usually within 5 days. On the emailed receipt I was told they would contact me by 31st March they didn't, I contacted them! I received an email saying it would be delivered on 11th April, rather a long time to wait but I went along with it. I cancelled an intended trip to Buxton got up at 7am to wait, at 5pm I called Argos who blamed the delivery company. I called the delivery company, they said it had gone out that day... (read more)
★☆☆☆☆
“Take your money, keep you waiting, never deliver”
Written on: 30/03/2013
I ordered two sofas online on the 7th January,and they took the money that day. Delivery was meant to be in mid Feb, but a few days beforehand they phoned and said that they couldn't supply them. I chose an alternative, but they said this was out of stock.I found out the same alternative sofas were apparently available at Homebase, which is owned by the same company. I ordered the sofas from them, and the same thing happened again. So they are apparently taking money and hanging on to it for... (read more)
★☆☆☆☆
“Ashley children's bedroom furniture”
Written on: 23/03/2013
Ordered in jan. advised del about 5 days. Chased up and complained loads of times but always got excuse that its supplier problem. It's their supplier so they should manage them better. Still not got it which delayed my house move. So very disappointing as cant sort daughters bedroom. Living out of boxes that she trips over. Should say out of stock on system. Wish I'd read these reviews before ordering. Still waiting but they taken payment. (read more)
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Showing 1 - 10 of 298 Reviews
★☆☆☆☆
“Appalling Customer service and communication”
Written on: 06/03/2013 by moneill57 (1 review written)
Ordered new furniture a month ago delivery date today between 10am and 2pm in writing from them. Cleared out the room for the arrival of new furniture yesterday. Sat in waiting patiently. Get a call at 2.30pm to ARRANGE a delivery date. They claim to have no knowledge of the delivery yet it was sent to me by email from THEM. They then went onto explain I would have to wait another three weeks plus and there was nothing they could do about it. It is not that they made a mistake that makes me... (read more)
★☆☆☆☆
“Bad communication”
Written on: 01/03/2013
I ordered a phone online to collect in store. I received an email to inform me the item had been reserved & was ready for collection Monday 25th Feb 2013 to Wed Feb 27th 2013. I live 20 miles out of town so made a special journey to Inverness to collect the phone only to be informed it wasn't in stock. I have written to argos by email 3 times and have received no reply, not even an acknowledgement of my complaint, I basically think they just don't care! (read more)
★★★★☆
“Customer experience”
Written on: 15/02/2013
Excellent service from staff in the Stockport branch. Will definitely use again. (read more)
★☆☆☆☆
“Argos Customer service worsens situation”
Written on: 12/02/2013 by Tim_jones (1 review written)
We recently bought a new house, part of the attraction was it was tastefully decorated and would not require an immediate overhaul. Upon moving in joy of joys the vendors had felt obliged to remove all the blinds and curtain track throughout the house. As these were for quite specific bay windows we set about finding the best solution. Argos sell a curtain track on a roll, perfect for bay windows. Brilliant we thought, bought two rolls one for living room one for my daughters bedroom. ... (read more)
★☆☆☆☆
“HOPEFULLY ARGOS WILL DIE SOON....”
Written on: 10/02/2013
Ordered a sofa online (yes I know...what a fool..) waited 4weeks for delivery. 3 weeks and 6 days later the phone call tells us it won't be coming at all as its discontinued ! You couldn't make it up..! They offered an alternative AND an increased value but the appalling attitude of their 'staff' was a pathetic and they were not really interested in helping at all. - they are not interested in trying to help or retain customers. Took a refund and have now bought from elsewhere. Bye Bye... (read more)
★☆☆☆☆
“How are the still about”
Written on: 31/01/2013 by jjspencer (4 reviews written)
Over priced and printed catalgue.. next one to go! First we had HMV. Now we are 100% going to have argos.. Cant buy anything in there that you cannot buy cheaper on the web or ebay! (read more)
★★☆☆☆
“rude with rubbish products”
Written on: 22/01/2013
Bought their value toaster which broke after 10 uses. Fortunately for me they took the difference off a different more expensive russell Hobbs toaster as I did not trust them that they would refund the toaster. On another occasion I put my hand out for an item i bought but the angry youth at the counter just dumped it on the counter on top of the receipt which made it awkward to retrieve. I always hand the youths there the ticket but I think it rude when they do not reciprocate Another... (read more)
★☆☆☆☆
“STILL WAITING FOR REFUND AFTER 6 WEEKS”
Written on: 14/01/2013
I recently purchased table and chairs from argos. Returned them 3 days later. It was an online purchase. Despite assurances from them each time I call or email, I am still waiting for my refund of over £300. DO NOT BUY ONLINE FROM ARGOS. Quality is no good and customer service is terrible. I think I will have to go to my credit card provider for a refund as getting nowhere with argos. Do they seriously think they can become a major online retailer. I think not. BUYER BEWARE DO NOT USE THEM. (read more)
★☆☆☆☆
“Sharp business practice”
Written on: 03/01/2013
I ordered furniture online but unknown to me the order didn't go through. By the time I realised the furniture cost had increased by more than 130% when I contacted Argos to explain the their online system hadn't taken my order, the answer was tough - you need to pay the full cost. Sharp business practice. Avoid! (read more)
★★★★★
“Microwave and Customer Service”
Written on: 28/12/2012 by excelserious (3 reviews written)
Purchased a Microwave oven for 50 odd pounds 2 years ago. It had a 3 year warranty on it. Couple months back the microwave started sparkling, probably because the protective paint coating had worn off. So i took it back with my receipt, the lady asked a couple of questions like did you cook anything with blah blah blah, of course i said No. She then asked if i wanted money back or get another microwave. I needed another, so i decided to put in an another 20 to 30 quid and buy something... (read more)
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Showing 11 - 20 of 298 Reviews
★☆☆☆☆
“Still waiting for refund ”
Written on: 19/12/2012 by jodge85
I purchased the Aston dining table with 6 chairs from argos after 2 weeks I received my purchase however the chair legs were split and the table dented so I asked argos to pick it up and refund me. They said they couldn't refund me utill they had the goods in there ware house and had checked it over. However they couldn't pick it up for another 10 days. They finally collected it on December 6th. It is now dec 19th and I still haven't recieved my refund. I ring them at least 3 times a week... (read more)
★☆☆☆☆
“Failed delivery”
Written on: 16/12/2012 by Gugute (3 reviews written)
I have ordered an item to be delivered on Saturday and paid extra for it to be delivered then as working full time I could only accept delivery on Saturday. Estimated delivery time was 7am to 6pm and they were unable to specify the usual 4 hour time slot. Fair enough. But at 11am on Saturday I've received a text message saying that due to unforeseen circumstances the item could not be delivered today and will be delivered tomorrow. Having already made plans it was a bit inconvenient but I... (read more)
★☆☆☆☆
“a complete joke rude un helpfull”
Written on: 05/12/2012
a bought a washer it broke be 4 the year was up argos was un helpful very rude and am now left with no washer with a young child clothes stuck in the washer and no way to get them out . i will never buy from argos again am shocked at the way i have been treated , a complete con they say they will fix things or replace it but not got anyone that can come and look 4 2 weeks a joke and very rude (read more)
★☆☆☆☆
“Poor service”
Written on: 05/12/2012 by PhilCrisp
Ordered from Argos TV a Fuji camera & case with SD card. Even though advert running whilst on the TV the operative had no idea what the offer was. With 2 days the camera arrived but no case or SD card.E mailed Argos & within 10 days missing items turned up, unforunately the camera case was not the one requested. Have sent 2 e mails to Argos asking for the correct one. Have not had response to 2 of them & am still waiting for them to respond on how they are going to supply the goods ordered. (read more)
★★☆☆☆
“Delivery service is a farce”
Written on: 03/12/2012 by kimann86 (1 review written)
Products are fine but actually taking delivery of them is a nightmare. You take the day off work and they don't arrive. You specify a time slot between 9 and 11 and specifically state that you need 20 minutes notice as you don't live at the property then they ring at 8am and are sat outside waiting! In my experience they offer a very poor customer service for such an established brand name. (read more)
★☆☆☆☆
“Service out of this World???”
Written on: 03/12/2012 by Anon71
I have to say having strange aliens advertising Argos is possibly the best route for them as their imaginary service is incredibly alien!! A quick summing up of my extra-terestial dealings with Argos over the last 4 months involve a cracked dining table and 4 chairs of which we could only put 2 together as no fixings for other 2, 3 cancelled replacements as no stock , 2 delivery men turning up to collect my table but with no replacement (as Argos had to send them as I'd rather... (read more)
★☆☆☆☆
“Terrible terrible experience with furniture.”
Written on: 10/11/2012
Ordered 3 items of "Nancy" range of furniture sofa and two chairs delivered very quickly but in a poor state glue over the sofa arm and a hole in the side of one chair, they made me wait nearly 3 weeks for replacements even though they were in stock arrived on time but again damaged in many various ways, delivery number three arrives five days later in a worse state than the second lot! Argos treat you as the problem and insist in logging my complete rejection of the order due to shoddy... (read more)
★★★☆☆
“Great Product - Poor Service”
Written on: 10/11/2012 by zcool (2 reviews written)
I ordered a new hidden desk and was advised someone would call to book delivery. 7 days passed and still no call to book the delivery. I called them and they told me that the order had been mislaid and they apologised. They offered £10 compensation and assured me someone would be in touch soon. 7 days later - nothing!!!! I had to call them yet again and after making another excuse booked in a fixed delivery date. The item finally arrived and I have to say I was surprised at the high... (read more)
★☆☆☆☆
“Incompetent and unhelpful”
Written on: 05/11/2012 by Kerrb
Four months ago we ordered a double bed off Argos. It arrived with no issue.. until we tried to assemble it! The supporting beam was welded on so squint it would never have passed their apparent "quality control tests". I called up and arranged a replacement to be sent out two weeks later. The next day I got a call asking me to book a slot for the new bed to be sent out! This happened three more times before someone at their end was able to click the confirm button. However, due to the... (read more)
★☆☆☆☆
“Upset little girl”
Written on: 29/10/2012 by Andrea75 (2 reviews written)
I ordered a high sleeper bed for my little girl in August, she had picked it herself and was very excited to be having a big grown up bed. It was due to be delivered on Saturday 15th September. I had deliberately picked this day as both me and my husband would be off work and wouldn't need to get anyone to stay in for the delivery. It was in stock at the time for delivery on that day. I had a phone call on the Tuesday before that to say it would not be delviered as was not in stock but... (read more)
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Showing 21 - 30 of 298 Reviews
★☆☆☆☆
“Awful customer service at Ipswich Extra store”
Written on: 28/10/2012 by marjoag (1 review written)
I tried to get a refund on a faulty item and they refused, instead I was forced to order a different item as a replacement. I was treated very badly. The Item was a delonghi dehumidifier but they refused to give me a refund because my boyfriend said whem asked what was wrong, that it was not what we expected (I was browsing the catalog at that moment). I went back to the counter and he said they would not give as a refund. I explained to them that the item was not working properly as it was... (read more)
★☆☆☆☆
“rubbish”
Written on: 21/10/2012
i ordered a table and chairs on 24th september for my new house, completion was delayed so had to cancel the first delivery however they still tried to deliver to the new house which i wasnt living in. i then rearranged delivery for after we moved in. on the morning it was supposed to be delivered i called to make sure everything was ok and they told me delivery had been cancelled at their end and they didnt know why and were never going to tell me. its an 0845 number on my mobile so costs a... (read more)
★★★☆☆
“ready to run away”
Written on: 14/10/2012 by glen64 (1 review written)
I sent for the Hygena Millard double bed frame to replace a base with drawers .I was pleasantly surprised at the size of the 2 packages that arrived on time. 5 hours later going into the home straight with the assembly we found 3 of the bolts supplied would not go into the frame. One wasn't too important as it held the matress when tipped but the others attached the gas lift hinges. At this point and the thought of now having to dismantle it and repack it in the two packages I was ready to... (read more)
★☆☆☆☆
“Argos Need To Change There Name to ArGross”
Written on: 09/10/2012 by sleeves (7 reviews written)
Bought a recliner back in may when we had the good weather.The one I considered was in Argos at £29.99.Checked online and they were showing 3 in stock. traveled down to the store which was a 10 mile round trip.Picked it up when I got home found there was parts missing.phoned but they could not help me.Took it back to the store, another 10 mile round trip.Asked to speak with the manager.Asked for a replacement.she said this was the last one left. I now understand why there was parts... (read more)
★☆☆☆☆
“argos failed promises”
Written on: 02/10/2012
Having ordered and payed for goods then been given a delivery date by argos i contacted them numerous times in the hope that i could get my goods earlier if the chance arrived due to other cancellations and the need to complete my daughters room decoration before her returning from holiday, but to no avail argos stood hard and fast on the original delivery date until they seen fit and moved the date to 2 weeks later then again to a further 2 days after and beyhond the 30 day delivery promise... (read more)
★☆☆☆☆
“Still no delivery”
Written on: 02/10/2012
I ordered a bed frame in august with a delivery date of 3 weeks later, however less than a week before this I received a call saying my order was out of stock and would not be delivered for a further 3 weeks. Today Argos called about this order again to say it still not in stock, despite it being in stock when I actually bought the item, and it can not be delivered for yet another week, if that date actually sticks. Absolutely dreadful service, no reasons for multiple delays and only an... (read more)
★★★★☆
“easy shopping with pickup”
Written on: 19/09/2012 by robbo53 (4 reviews written)
Good prices and big selection, love being able to pick up same day at nearby shop (read more)
★☆☆☆☆
“AVOID!”
Written on: 13/09/2012
OMG! Avoid using Argos direct at all cost. I could spend all night writing about how useless customer services are. How they tell you a different tale everytime you ring. Even head office do not return your calls or reply to emails. I wonder how many people give up, never receive a refund and never receive the item. It took me a hell of a lot of calls and emails to finaly get a refund. Never ever again. Rude, useless. If you do have the misfortune of dealing with customer services tell them... (read more)
★☆☆☆☆
“Terrible Treatment by Staff at Argos”
Written on: 30/08/2012
Argos treat Customers as if they are an irritation if your item is faulty and not fit for purpose. They are happy to take your money but insult you when there is a problem. You get spoken to in a rude and insulting manner and if you dare to feed this back to Customer Service you get told you are not being honest and false allegations are then made against you. Customer Services tell you they will look into it but have no authority so you get treated even more badly when the Store knows... (read more)
★☆☆☆☆
“kindle fault”
Written on: 30/08/2012 by CarlW
DO NOT BUY FROM ARGOS UNLESS SIGNIFICANTLY CHEAPER OK TILL THINGS GO WRONG BEWARE Not very often I feel the need to comment on these things but last week on hol the top 2/3 of my Kindle screen froze my Wife took it back to Argos were she bought it from last Christmas who immediately said it looked like damage and could only send it for repair at £90 plus postage .So with nothing to lose I contacted CS who after only a few minutes dispatched me a new one with instructions to return the... (read more)
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Showing 31 - 40 of 298 Reviews
★★★★★
“the best place at taking stuff back!”
Written on: 30/08/2012 by thedam (1 review written)
great shop if something goes wrong as they take back on a no questions asked basis. really rereshing! (read more)
Marjoag's Response to thedam's Review
Written on: 28/10/2012
I disagree completely, I tried to get a refund on a faulty item and they refused, I felt the staf in the store treat me very badly, I almost wanted to cry.
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★☆☆☆☆
“What a load of rubbish!”
Written on: 29/08/2012 by RonnyW75 (6 reviews written)
I will try and make the not too ranty but at the time of writing this I am extremely peeved! I have never been a big fan of Argos because I think that like with most things in life you get what you pay for. That however does not excuse the shear ignorance and rudeness that I encountered in my local Agros store. I was helping my friend get a chest of draws for her son bedroom, the cost of the one she was after was reasonable and I told her before hand just bear in mind that at that cost it... (read more)
★☆☆☆☆
“Argos use Yodel to deliver. Total MISTAKE”
Written on: 28/08/2012 by craigclackett (2 reviews written)
Never had a problem until now, had many deliveries from argos and all well until today and find out why, they sent my parcel via Yodel, had many problems with them when I used to shop with Amazon so new what would happen. called earlier and was told they would get local depot to call me, Now 7:30 pm and no call, just called them and delivery coming out tomorrow, but what about my days wages lost, do they think I am willing to loose another, NO CHANCE, will not be using argos any more. They... (read more)
★☆☆☆☆
“Keeps cancelling my order delivery date, today...”
Written on: 21/08/2012
Keeps cancelling my order delivery date, today canceled for the third time ant probably not the last.Very dissapointed with the service. (read more)
★☆☆☆☆
“LAZY UNPROFESSIONAL NO-CUSTOMER CARE”
Written on: 21/08/2012 by djaved123 (1 review written)
I am extremely dissapointed with Argos's service as Ive ordered a table and sofas, they gave me a months wait delivery date and after a month the dilevery has not been sent out and no status in the tracking order. I have called Customer services and they said it was an IT problem and they will contact you 'soon' (another months wait?) THEY DID NOT HAVE THE SENSE TO CONTACT ME IF THERE WAS A IT PROBLEM. Instead I had to call them equally getting charged by telephone. If I did not call then I... (read more)
★☆☆☆☆
“Kensington furniture FARCE”
Written on: 17/08/2012 by LILPOD
I orderded 3 items from the kensington range on 7th june the items were 1/2 price and was told I had a 21 day delivery. It is now 70 days later and just got a call from them telling me that I have to wait another 5 weeks and that is not guaranteed! They tried to get me to have a refund. Now the furniture on their website is over double what I paid and delivery is between 5 and 28 days. Argos have had my money for months and now want to fob me off BUYER BEWARE !!! (read more)
★☆☆☆☆
“very slow delivery and like to mess people about”
Written on: 15/08/2012
ordered puerto 3 door wardrobe beginning of july, told july delivery, phoned 2 days before to be told couldnt deliver would be august now today have had a call now it will be sept. if they they cant deliver it in 28 days as this is what is stated as the delivery time for this item on the website then they shouldnt be selling them. no doubt ill get a call 2 days before the sept date to say delivery xmas or something will be cancelling my order.beware specially when ordering this range. this... (read more)
Gill147's Comment
Written on: 28/08/2012
the same thing has happened to me. I have been waiting since april. yet when i go on website and look at hte product in the new caalogue and press to order it says delivery within 14 days. I have been told delivery will be 1st OCtober or they will give me my money back. I would be interested to find out how many people have received the wardrobe at full price. When I bought it it was 50% off - let me know how you get on
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★★★★☆
“Nice to use a company that understands customer service”
Written on: 09/08/2012 by raych1987 (4 reviews written)
I placed an order with Argos to have two cupboards and a set of 3 drawers ordered (home office type stuff). This was done online and I was offered a choice of delivery days, I choose the date I wanted and the items were delivered on that day. I assembled all three items and found that one handle was faulty (looked fine but screws didn't screw in) I contacted Argos immediately via e-mail. I received a call back the following day by a lovely gentleman who told me he'd contacted manufacturer... (read more)
★☆☆☆☆
“delivery order changed at last minute”
Written on: 04/08/2012
Bought two Ohio high sleeper beds with mattresses on 12th July, told three weeks delivery due on 4th August. On 1st August they phoned to say we can't have the beds we ordered and payed for, as they are now obsolete due to new book coming out. So we had to order two alternatives the Malibu high sleeper beech, they did not include mattresses, but they reduced the price to what we already paid, we saw the picture on the website and it had a single wardrobe, so abit of a squeeze but they were... (read more)
★☆☆☆☆
“SNAD - ARGOS furniture pictures misleading and incorrect”
Written on: 03/08/2012 by John9Smith (1 review written)
I spent some considerable time looking around for a certain type of cupboard/sideboard - I.E. one with a plinth. Eventually found one on argos. checked the picture on the website snd in the catalog. and when it arrived guess what? no plinth. So, you cannot rely on the pictures on the website or in the printed catalog to be accurate. Yet again this is a case of don't buy something you haven't seen in the flesh. CAVEAT EMPTOR - DONT BUY FROM ARGOS (read more)
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Showing 41 - 50 of 298 Reviews
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Paul88Paul's Comment
Written on: 12/12/2012
You say they left you with no washer and then can fix it but next appointment is in 2 weeks, did they come and take it and made you wait for 2 weeks or did you still keep the item and they were sending someone out. I please ask if you are going to write a review like this you give more details of what has happened and think to your self they are doing the best they can with there man power they have and at least they are going to fix it as most companies don't have a full year guarantee with white good appliances, the guarantee is normally with the manufacturer.