Argos Reviews

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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

'Don't shop for it Argos it!' is their latest slogan and some of us will completely agree! But others are more critical of Argos. Use our reviews to find out exactly why or perhaps why not your next shop should be at Argos!
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Latest Reviews

★★★★☆

“No issues here”

Written on: 22/07/2016 by Mattilliams.444 (2 reviews written)

Never really had any problems with their products. I get pretty fast service and my returns were accepted previously without problems… Read Full Review

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★☆☆☆☆

“Missed delivery dates and poor customer service.”

Written on: 21/04/2016 by CWBW (1 review written)

On 24th November 2015 I made an order online for a three piece suite and was given a delivery date of 18th December between 10am & 2pm. I recieved a text message confirming this and my old suite was taken away the day before the expected delivery. The delivery never happened so I looked online and found out that the delivery had been re-scheduled for a date in January and at no time had I been informed of this. I rang the Argos customer service number and eventually got to speak to an Argos… Read Full Review

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★★★☆☆

“more staff required”

Written on: 15/04/2016 by LindseyNicholson (1 review written)

Love how the service works for ordering just wish they had more staff to serve at peak times. … Read Full Review

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★★★★☆

“new trampoline ”

Written on: 12/04/2016 by matthewmaher (3 reviews written)

i recently purchased a new trampoline from Argos. You know what you get from Argos and the service was as i had expected. The product was great portspower 10ft and it was easy to put together. The kids seem to like it! … Read Full Review

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★★☆☆☆

“Argos stores great ! - call centre /head office poor ! ”

Written on: 02/04/2016 by Ash1616 (1 review written)

Love Argos for store service and great value for money however had a few issues with a delivery and a voucher not working - promised by five members of staff it would be sorted this never happened and to spend hours on the phone and many emails after a few months Argos response was there no record of your calls and we are not really bothered, I emailed again and have no response Shame as great products and prices !… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 22/03/2016

washing machine booked in for delivery which failed today. Was told item would now be delivered saturday I told them to forget it and cancel the order. I now have to wait 5 days for my money back. Im sure that will need a further phone call in 5 days to chase my money. Don't give your self the stress order from somebody else. MR NICHOLS… Read Full Review

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★★☆☆☆

“Fast Track Mobile Phone”

Written on: 22/03/2016 by Allisonjc394 (1 review written)

Yesterday evening I ordered a mobile phone under their Fastrack system for collection at a local store. This morning I received an email telling me they had cancelled the order and refunded the money, without giving any explanation as to why. I looked on Argos's web site to find that the special offer had expired and the price had risen by £40 from £280. I phoned customer services only to be told that there wasn't sufficient stock and the order shouldn't have been accepted by their system. I… Read Full Review

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★★★★★

“Excellent Delivery”

Written on: 31/01/2016 by Anastasia185 (1 review written)

Purchased a leather sofa, picked delivery date on a Sunday which was 5 days from ordering.... Delivery driver phoned and asked if he could come earlier, fab, delivered and sofa is very good, real leather! (Only mishap was driver stood on door threshold and broke a bit, these things happen) Today I ordered a new Hoover and thought I would try the fast track delivery, again delivered within 4 hours and was provided with constant updates, well done Argos, you have a lot of negative reviews and I… Read Full Review

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★☆☆☆☆

“Mobile phone returns ”

Written on: 14/01/2016 by moby79 (24 reviews written)

I would like to update everyone regarding the 30 day exclusion policy for argos for mobile phones. Argos States once you purchase a mobile and unless faulty they will not exchange or refund . The terms and conditions surrounding there unlocked phones is vague as they do not garuntee that the network you require will work on one of there unlocked handsets. The store managers will insist that once purchased you cannot return as I experienced at the burton branch. I was advised I must be sure… Read Full Review

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★☆☆☆☆

“Farce Track - Pathetic!!!!!!”

Written on: 24/12/2015 by Zack.Khan (1 review written)

Fast Track - what a waste of time. Its taken 50 hours of calls only to find out that the 4k TV they sent me is second hand with an argos bracket on the back, as it came of the wall in the store and now it is returned, they now want me to get another one and pay for it. They never return calls. Shameful behaviour from a company that prides itself on customer service, NOT! Do not use the Cowley Middlesex branch… Read Full Review

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★☆☆☆☆

“Home Delivery NO-SHOW!”

Written on: 22/11/2015

I ordered a Mattress on 1/11/15, to be delivered 22/11/15. it didn't turn up, no one phoned me, I waited in, then I phoned ARGOS at 4:45pm to be told the delivery had been cancelled, they could deliver it in the day on wednesday (no good for people who work) or on 16th December after 6pm. I asked if they could guarentee delivery, they said no because if delivery was running late the evening slots are the ones cancelled! I now have no new mattress for my christmas visitirs, I will NEVER use… Read Full Review

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Helenr100's Comment

Written on: 26/11/2015

This is so so true. We have just had THREE failed delivery slots for a cabin bed. All of them were evening slots. Despite confirmation that the order was out for delivery at 7pm on 26/11/15 no one turned up. The other delivery slots are completely incompatible for people with children. I give up and will be finding a bed elsewhere. PLEASE AVOID ARGOS!

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★★☆☆☆

“bought a 5 drawer chests ”

Written on: 07/11/2015 by Holmantc271 (1 review written)

we bought a 5 drawer chest from u and it says in catalogue that it would be delivered in 3 to 5 days any where in the uk they phoned me the day after I ordered the chest and told it would not be here till the middle of December that is rubbish yes we stay up north in Scotland but u have to shops here and get deliveries all the time bye and thanks for nothing… Read Full Review

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★★★★☆

“Never had trouble”

Written on: 28/10/2015 by eddduck1948 (23 reviews written)

Honestly, I have never had trouble with Argos. They take back with no quarrel. I use the reserve system mostly,(and sometimes I don`t pick the stuff up)- but I am now using Fast Track - when you pay online. No queuing, no taking credit card, your own queue no hassle. Obviously different branches have problems, but in East Kent (Westwood, Ramsgate, 2 Canterbury stores) we are being served well by Argos… Read Full Review

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★☆☆☆☆

“argos kingsgate east kilbride let down by store manager”

Written on: 24/10/2015 by NLP1001 (1 review written)

Disgraceful service from Argos, let down by store manager. Failed to understand the problem. Refused to refund an item i returned. I had to involve Argos head Office who then refunded me as they agreed that the store manager was in clear breech of the sale of goods act. Would not shop here again with this manager in charge… Read Full Review

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★☆☆☆☆

“Home delivery - extremely poor”

Written on: 22/10/2015 by Redrachelj (2 reviews written)

Have been sat on the floor for a week following a failed delivery of a sofa from Argos. It just didn't turn up, no contact, nothing. Contacted customer services the next day who couldn't have been less interested - system error apparently led to my order not being processed. No apology, no compensation, and no confidence for me that it will arrive tomorrow as their process is you get a call the day before to narrow down the 5 hour delivery window - no call received… Read Full Review

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★☆☆☆☆

“bad”

Written on: 21/10/2015 by rm148th (6 reviews written)

This place is the absolute worse! I ordered from here so I decided to pick it up because I was in a rush and I had to wait over 40 minutes. Seriously? It is like they do not care!… Read Full Review

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★☆☆☆☆

“Edgware - Dreadful Service, Even Worse Customer Service”

Written on: 02/10/2015 by Massimo1983 (1 review written)

I can see why many reviews are so bad. Went into store  and they had no staff. Had to wait one hour for something I had already ordered. Parking charges are absolutely dreadful. Sent pictures to customer service team and they were not interested. I emailed to have managers email and all they do is refuse, all you get is an apology. There enquiry team is dreadful. Went into Edgware store and they had no staff, dreadful service and the customer support team is even worse. I would not… Read Full Review

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★★★★★

“Manager & Staff went above & beyond”

Written on: 10/08/2015 by Paolau83 (1 review written)

I've had quite a few poor experiences with Argos over the years, however my most recent experience at Otley Yorkshire store was fabulous! The "Magimix" 4200XL food processor was advertised at an astounding steal at £159.99, but when I went to click to buy it was coming up as OOS! By the time they ordered me one in, it had gone up to full price, however Argos kindly agreed to still let me have it at the sale price! Once ordered, yet again it was OOS! I was gutted! Anyhow, we decided if the… Read Full Review

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★☆☆☆☆

“argos_outlet”

Written on: 03/08/2015 by bigkevsuk (14 reviews written)

joke company, purchased desktop pc, arrived quickly but pages slow to load and screen kept freezing, told me to ring and arrange pick up this i did arranged for pick up monday waited in all day no one came, rang argos they knew nothing about it would send me a label so i could take it to post office,or wait in another day for a pick up asked to speak to manager but none available have to get one to ring me,customer service is not some thing argos do… Read Full Review

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★☆☆☆☆

“Simple purchase made complicated by Argos”

Written on: 02/08/2015 by Jessie22 (2 reviews written)

I bought two items, a mower and a nest of tables, on-line from Argos which I paid for beforehand as their website said it would save time when collecting items. On arrival at the store (Hanworth) I was told they only had the mower in stock as their depot providing goods had computer problems, so I just took the mower home. I heard nothing for a couple of days so phoned and they said my nest of tables was in their store but the computer problems at their supplying depot were still unresolved… Read Full Review

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