Island Cruises, Island Escape Reviews
Latest Reviews
★☆☆☆☆
“Horror on the ferry”
Written on: 05/06/2013 by Tazbunny (1 review written)
First I would like to say Thompson and Island cruises have no right to call the boat a cruise ship. It is a converted car ferry and needs to be scrapped. We were on there on the 21st May for a weeks cruise and a week stay. When we left Palma we had rough seas that night and all the next day, the sick bags were out and being used a lot. That Friday evening 24th May is one I will never forgot. The Captain should never have left port that night we were in a force 12 gale and the seas were... (read more)
★☆☆☆☆
“lucky escape more like”
Written on: 04/06/2013 by lolomcman (1 review written)
I was travelling with 3 other people, from Palma on the 21st May for a week. started off bad and didn't get any better. There is many negative things I can/could say about the boat but that was all over shadowed with the boat listing to a frightening degree on the Friday 24th. I was in the bounty lounge on my own when this happened, and my husband was in his cabin sleeping. I can honestly say I didn't think I was going to see him again. I was also travelling with my mother and mother in-law... (read more)
Andi1945's Response to lolomcman's Review
Written on: 05/06/2013
We stayed on board but wish we had left as I ended up with the Noro Virus and I am still having problems. My email address is andrinathomson@sky.com I will b speaking to my lawyer and will keep all informed.
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★☆☆☆☆
“horror on the seas”
Written on: 02/06/2013
was on this ship 6 years ago....brill time, no complaints. cruised for a week starting 21st may 2013, how that ship has changed. it needs closed down.Lukewarm food and poor hand hygiene from some staff was noted by many passengers. vomiting and diarrhoea the entire week dominated this cruise. nobody told us what was happening with all the sickness but 12 days later some people are still very ill from the norovirus. the ship wasn't deep cleaned as we didn't leave till 16:30 and no cleaning... (read more)
Andi1945's Comment
Written on: 04/06/2013
I agree with everything you say. I think it would be a good idea if we all swapped our details. One person is weak many are strong. What do you think. Would be I retested in your reply
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Jjdob's Comment
Written on: 04/06/2013
Hi Andi I too would be happy to swap details if that would be ok with you. I have
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Andi1945's Comment
Written on: 05/06/2013
My email is andrinathomson@sky.com
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Tazbunny's Comment
Written on: 05/06/2013
I am happy to swap details
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Andybandit's Comment
Written on: 05/06/2013
We boarded the ship after you and it was horrendous,quarantined for 24hours due to norovirus after coming out of quarantine was thrown up on in the dining room by another passenger who had the virus .the dining room was not cleaned properly after... The attitude of the staff (white uniform staff) was disgusting....will never cruise again
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Tazbunny's Comment
Written on: 06/06/2013
What date did you board?
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Andybandit's Comment
Written on: 09/06/2013
We boarded on the 28th may.
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★★★★☆
“Not as bad as what people say”
Written on: 02/06/2013
I have read reviews about the ship on the 24th May tilting to the side. I was also on this ship at that time and it was not as bad as what is being said. YES the boat TILTED but what would people rather. The captain steering the boat making it tilt or would people rather the boat smashing in to rocks. I agree the weather was not very good that night but other boats had previously left the port just because ours so clearly there was nothing to worry about. The all inclusive was good enough,... (read more)
Andi1945's Comment
Written on: 04/06/2013
Sorry I can't agree with you and you didn't suffer from the Noro Virus which many passenger's including me did. I am still weak and have to be very careful what I eat. The hygiene on board was not what you would expect.
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★☆☆☆☆
“Island escape experience May 2013”
Written on: 02/06/2013 by Alan.P65
On the 25th May I was 65, on the 24th May I thought I was not going to see it. We were sitting in the restaurant on deck 10 when the ship rocked slightly and then suddenly veered over, to see the sea rushing up towards us on one side and objects and people falling towards us was very frightening, my wife and my young sister were thrown against the windows both suffering slight bruising. The restaurant crew looked to be in shock with one officer saying he could not believe it, every thing... (read more)
Andi1945's Response to Alan.P65's Review
Written on: 04/06/2013
I agree with what you experienced as I experienced the same. I have been advised to contact a lawyer especially regarding the Noro Virus. My friend is still stressed and is not sleeping well. Some people can cope but others like my friend find it over hard to be over the trauma.
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Lolomcman's Response to Alan.P65's Review
Written on: 04/06/2013
Hi I was also travelling with the island escape with my family had I am not really upset and disturbed by what happened and how we where treated.
Myself and family actually left the cruise the following day as did not feel safe or reassured.
I am so glad I have read this review and seeing someone shares the same views.
I have contacted Thomsons and was surprised at their lack of empathy. I also wasn't asked about what had happened or our personal experience which I feel is just their way of avoiding what happened.
would you be willing to swap details to see if there is something we can maybe do as a joint effort?
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Tazbunny's reply to Lolomcman's Comment
Written on: 05/06/2013
I am happy to join forces
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Nev1962's Response to Alan.P65's Review
Written on: 07/06/2013
Exactly the questions i have asked our tour company.
I will post my email if anyone wants to get in touch over Thomson's response. njc1962@me.com
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Jennom's Response to Alan.P65's Review
Written on: 11/06/2013
6 of us were also on this trip, and fortunately all seated in the restaurant. We were shielded by a cupboard from most of the flying glass and crockery, but heard lots of horror stories, including that a waiter had broken an arm whilst holding up a tray. Others around had been cut by glass. We had no idea that we had the opportunity of leaving the ship, unless injured. How did people actually get home - did Thomsons help out?
Also again we were not informed re Norovirus, only wondered at way food was served, and noticed no salt/pepper containers on tables - just little sachets. 2 of us were taken ill after returning home though! Nice.
I think the ship should be retired as a cruise ship, the noise of banging and creaking at night was terrible, it sounded as though it was falling to bits.
Does anyone know if there was any official enquiry re incident at Citevecchia, and what the outcome was?
I would cruise again, but never on that ship. The best thing about it were the staff.
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Jennom's Response to Alan.P65's Review
Written on: 11/06/2013
6 of us were also on this trip, and fortunately all seated in the restaurant. We were shielded by a cupboard from most of the flying glass and crockery, but heard lots of horror stories, including that a waiter had broken an arm whilst holding up a tray. Others around had been cut by glass. We had no idea that we had the opportunity of leaving the ship, unless injured. How did people actually get home - did Thomsons help out?
Also again we were not informed re Norovirus, only wondered at way food was served, and noticed no salt/pepper containers on tables - just little sachets. 2 of us were taken ill after returning home though! Nice.
I think the ship should be retired as a cruise ship, the noise of banging and creaking at night was terrible, it sounded as though it was falling to bits.
Does anyone know if there was any official enquiry re incident at Citevecchia, and what the outcome was?
I would cruise again, but never on that ship. The best thing about it were the staff.
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Lolomcman's reply to Jennom's Comment
Written on: 11/06/2013
i have been in contact now with a few people regarding this.
please contact me if you think we would benefit from a joint effort. maybe using the same solicitors.
thanks
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★☆☆☆☆
“Lucky its not killed anyone ship”
Written on: 01/06/2013
I also was unlucky enough to have been on this cruise and just feel glad i survived. Thomsons you should be ashamed and i for one will be taking legal advise !!! (read more)
Andi1945's Comment
Written on: 04/06/2013
Good I will be doing the same and if you need corroboration then I will gladly give it
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Tazbunny's Comment
Written on: 05/06/2013
Me too let's all stick together
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Andi1945's Comment
Written on: 06/06/2013
I have printed all these reviews and will be showing them to the lawyer. Will get back to you and tell you how I got on.
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★☆☆☆☆
“SHOULD RENAME SHIP "LUCKY TO ESCAPE"”
Written on: 01/06/2013 by JJDOB (1 review written)
THOMPSON ISLAND ESCAPE We totally agree with everything that has already been said. On Friday 24th May we honestly felt we were going to die!! The captain took a ridiculous decision to leave the port knowing full well it was far too dangerous to do so!!! Hence nearly turning the ship over. We were in the dinning room when it happened and every plate,glass wine bottle smashed everywhere. We left the restaurant to find people being carried out, helped out and wheeled out in wheelchairs.... (read more)
Andi1945's Response to JJDOB's Review
Written on: 04/06/2013
You experienced the same as myself and I am still not over the Noro Virus and have lost a stone in weigh and my doctor has confirmed the weight loss is due to the Noro Virus. I am definitely seeing my lawyer.
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★☆☆☆☆
“It was a disaster”
Written on: 30/05/2013 by Andi1945 (1 review written)
The first few days were good and we enjoyed the entertainment. But on Friday 24th due to bad weather the wind blew the Italian pilot ships which were taking us out of the port of course the captain had to do a sharp turn which caused tables to be upturned pianos to go crashing across the lounge. Waiters were scalded with hot water and oil. There were many casualties and I myself was thrown from one end of my cabin to the next and received bruises. My fried was in a terrible state and no... (read more)
Judithl's Response to Andi1945's Review
Written on: 30/05/2013
We were on that cruise and I agree with everything you say ! It was terrifying only those on board will ever know just how frightening it was ..that night the ship should never have left port ..what excuse would have been used if we had gone right over ( only a slight margin to go !) and we should have been informed earlier about the Noro virus..I believe it was on the ship when we embarked on 21st ..but we're only informed on Sun 26th th that fumigation was going to take place on 28 th in Palma !!
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Ratbag508's Response to Andi1945's Review
Written on: 30/05/2013
yes it was a disaster and I also got the noro virus and was very ill the cleanliness of the ship wasn't up to standard and lots of people were sanityising why did we still get ill i was just glad to get off the ship and go home and glad to be alive no more island escape for me
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Andi1945's reply to Ratbag508's Comment
Written on: 11/06/2013
Please contact [name removed] she is a lawyer and is interested in all thAt has happened to us. She is no win no fee so it so it won't cost you anything and it could help..
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Susanas's Response to Andi1945's Review
Written on: 31/05/2013
My husband and agree completely, we were with a party of 12 two of whom were tipped off their chairs during the listing of the ship. One of the worst things was that no announcement was made for about 30 mins so no one knew what was had happened. No apology was given even then and nothing said in the newspaper that was given out that night.
My husband was also meticulous about hand hygiene but he still contracted Norovirus and we were both confined to the cabin thus missing Barcelona as well. Certainly would not like to do this type of cruise again. We have cruised with P&O previously and that was fantastic.
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Andi1945's reply to Susanas's Comment
Written on: 04/06/2013
I have been advised to see a lawyer. So many things happened the ship turning so sharply causing many including me to be badly bruised then to contract the Noro virus . Thomson need to be brought to book for causing so much stress to so many.
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Lolomcman's Response to Andi1945's Review
Written on: 04/06/2013
I was also on the ship travelling with my family, one of who as cruised many times.
That was the most terrifying experience of my life!!! and when I seen a review on here earlier saying "not as bad as being made out" I was so angry.
I can only imagine it is someone who works on the ship or the "captain" himself who had written that, as I cant believe someone would be so un-sympathetic or condescending to write that when people are clearly upset.
I have contacted Thomson since leaving the ship early and it was utterly disgraceful they way the have communicated with us.
they still after 5 phone calls haven't asked what had happened or how we are dealing with things now. To which I can only think their reason for this is if they don't ask they don't need to accept responsibility!!
the only good thing I can say is LUCKILY none of us had or have taken ill with the novo virus.
I would be more than happy though to swap details with anyone in relation to the listing of the boat to see if something more can be done.
we have been told that for anyone who had left the boat early they will be offered the remain of their holiday back, pro rota, oh and a £100 voucher for thomsons!!
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Jjdob's reply to Lolomcman's Comment
Written on: 05/06/2013
I too think the person who says it wasn't so bad was one of the staff, either that or they were on a different ship!!!
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Jennom's reply to Lolomcman's Comment
Written on: 11/06/2013
6 of us were also on this trip, and fortunately all seated in the restaurant. We were shielded by a cupboard from most of the flying glass and crockery, but heard lots of horror stories, including that a waiter had broken an arm whilst holding up a tray. Others around had been cut by glass. We had no idea that we had the opportunity of leaving the ship, unless injured. How did people actually get home - did Thomsons help out?
Also again we were not informed re Norovirus, only wondered at way food was served, and noticed no salt/pepper containers on tables - just little sachets. 2 of us were taken ill after returning home though! Nice.
I agree the ship should be retired as a cruise ship, the noise of banging and creaking at night was terrible, it sounded as though it was falling to bits.
Does anyone know if there was any official enquiry re incident at Citevecchia, and what the outcome was?
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Andi1945's reply to Jennom's Comment
Written on: 11/06/2013
I would love to know if there was an official enquiry and if not why not. Surely with all the radar equipment that the captain had at his disposal he would have realised we were getting to near the rocks and guided the ship away safely and not turned sharp as he did. Was he looking at his equipment. I just cannot accept that turning so quickly was his only way of dealing with this very scary incident..
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Andi1945's reply to Andi1945's Comment
Written on: 11/06/2013
Hi, all, I have just spoken to [name removed] from Irwin Mitchell's accident lawyers who work on a no win no fee policy . She has been extremely helpful and told me she has had a few people who were on the Island Escape and has asked me to give out her telephone number. The more people the bigger the claim so please contact her and let's see if we can get well deserved compensation. I am sending her all the stuff I have from the review. If you don't want your review sent to her please get back to me asap.
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★★★☆☆
“Missing Corsica visit, Huge disappointment.”
Written on: 05/04/2013
This was our first cruise and a major reason for us booking this was that it included a visit to the Island of Corsica,which would be a chance to see somewhere not often available on other Med.cruises . Imagine therefore the huge disappointment felt by us and many of our fellow cruisers when the Captain announced on the first night, that due to a supply of contaminated fuel we would need to re-schedule the itinerary in order to refuel at Barcelona, and as a result we would not be visiting... (read more)
Andi1945's Comment
Written on: 30/05/2013
I was on the Island Escape and we had two excursions changed. Also on 24th May 1013 the captain had to do a sharp turn to avoid the rocks. Many people were hurt. Then I contracted the Norovirus which meant my7 friend and I were quarantines and missed out on Barcelona. This ship is tired and should be dismantled before something worse happens
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★☆☆☆☆
“we wanted to escapei”
Written on: 19/03/2013 by marlene.shearn (2 reviews written)
This ship,the Island Escape gave poor service.Restaurants crowded,long queues.Plastic plates in self service restaurant with no access to wine during the meal.Entertainment very poor ,laptops crashing regularly.Theatre show excellent.Towels bedding and beds well below standard in our inside cabin deck 9.All inclusive drinks package very poor.Not as described in the brochure You will be charged for coffees at the bars;we expected to pay for speciality coffees only.Many people complaining. Too... (read more)
Lorrainedenholm's Response to marlene.shearn's Review
Written on: 01/04/2013
Sorry to hear that its not up to scratch... we are due to go in a couple of weeks... not too fussed for the standard restaurants, dont mind paying a bit extra for a la carte restaurant. Heard about coffees. Re all inclusive, is the wine included in the a la carte restaurant? Is it likely to be cold on board? Not sure what to expect, our first cruise!
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Carollala's reply to Lorrainedenholm's Comment
Written on: 18/04/2013
It is a wonderful ship it may be old but I loved the food entertainment, staff can't so enough for you, my mum who is disabled was helped all the time, I honestly loved it last September and have rebooked for this September it's all inclusive this year , I can't wait to get a warm and friendly welcome as before, you will love it !
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See next 10 reviews
Showing 1 - 10 of 251 Reviews
★☆☆☆☆
“we wanted to escapei”
Written on: 19/03/2013 by marlene.shearn (2 reviews written)
This ship,the Island Escape gave poor service.Restaurants crowded,long queues.Plastic plates in self service restaurant with no access to wine during the meal.Entertainment very poor ,laptops crashing regularly.Theatre show excellent.Towels bedding and beds well below standard in our inside cabin deck 9.All inclusive drinks package very poor.Not as described in the brochure You will be charged for coffees at the bars;we expected to pay for speciality coffees only.Many people complaining. Too... (read more)
★★★☆☆
“Just off The Island Escape”
Written on: 05/10/2012
This is the second time in two years have been on this ship. Was told two years ago cabins would be updated, but they are just as bad and now need a complete refit. The bathroom was very poor the plug in the sink did not work, the shower was awful with a horrible blue plastic shower curtain. The beachcomber restuarant had wobbly tables and split seats and was very 70's. The theatre was so uncomfortable with really old fashioned chairs and tables. I must say that the cabins are kept... (read more)
★★★★★
“We booked Island Escape Glitz and Glamour and Best of...”
Written on: 09/09/2012 by Angela10
We booked Island Escape Glitz and Glamour and Best of the Med, 21st Aug -4th Sept 2012. Our first experience of a cruise ship holiday for our Silver Wedding Anniversary. We were not dissapointed. Everything the brochure said it did. The staff were very welcoming and worked so hard to make our stay a perfect one. The ship areas were always clean and again staff worked very hard to maintain this. We did do a few excursions, Rome and Cannes but next time will try to explore more on our own. We... (read more)
★★★★★
“to celebrate our 50th wedding anniversary”
Written on: 28/08/2012
my husband had never been on a cruise before, as i have. He thought it was great and cant wait to go again. the reviews were not to good, but we had a lovely time. we had a special welcome package of strawberrys in chocolate champane and flowers that lasted all week, in our room when arrived on board. on our special day we had breakfast in our cabin [lovely] then we did the trip Rome in a day that was fab high light of our week. came back to the ship and had a special dinner at oasis... (read more)
★★★★★
“Best Cruise Ship Ever!”
Written on: 19/08/2012 by DJ444
This has to be one of the best Cruise Ships I have ever been on! It was so amazing and I had great fun, it was so enjoyable for the whole family and i cant wait to go again, i think that the holiday was the best ever and it was so worth leaving my cat for two weeks, what a stunner! (read more)
★★★★★
“Can not wait to go back. A very clean and nice ship....”
Written on: 29/07/2012 by robinite (2 reviews written)
Can not wait to go back. A very clean and nice ship. Crew and food very good service great.... (read more)
★★★★☆
“can not wait to go again”
Written on: 21/07/2012 by CONKATH
First cruise and will not be last. The crew on this cruise are excellent nothing to much trouble your every whim attended to. We were a party of 4 just in our 50`S and can honestly say that this was an very good holiday.The room may be a bit dated but was spotless cleaned by our cabin steward Nina 2/3 a day clean towels twice a day,cabin towels and pool towels. Each day she would make a different animal out of our towels brilliant!Plenty of wardrobe space was amazed,and ample draws.Only one... (read more)
★★★★★
“Oh My Goodness - Amazing ”
Written on: 07/06/2012 by adinamcguigan
Now were do I start, this was my first cruise with my partner and it was amazing. I was somewhat apprehensive about the cruise after reading some negative reviews, how sad that people would have these reviews. Anyway lets get started.... Buffet food was casual and wholesome, waiting staff were fun and friendly, Ocean Restaurant is would the visit 3 courses for £14.99 and the service is outstanding.....if you have read its a 'cash free ship' it is dont panic thou its reall quite simple, as... (read more)
★★★★☆
“Had good time”
Written on: 01/05/2012
My husband and I and two friends enjoyed this cruise last june2011,we had a really good time so good we booked for this June. Yes we agree it is a tired ship and does need updating, but all the staff etc were very friendly. The food was excellent, the 24hr restuarant was also good. Some reviews say it had plastic cups and plates, so what it was all very clean. The cabins were small and the bathroom could do with some more up to date fittings, but how long are you in your cabin, just to... (read more)
★★★★★
“we loved it”
Written on: 06/04/2012 by Ayla (1 review written)
This is the first time we had been on a cruise and we were a bit nervous about how it would be. The first time we steped onto the gangplank we were welcomed by lots of the crew.We were shown to our cabin on deck 3 it was a bit tired and dark but everything was in there.Over night we had a flood and we phoned reception everything was moved out ,all of our clothes were laundered and we were moved to deck 7 the cabin was exellent and the crew sent up a bottle of wine and fruit .The service was... (read more)
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Showing 11 - 20 of 251 Reviews
★☆☆☆☆
“One Star Cruise”
Written on: 06/03/2012 by Keithsd80 (1 review written)
They say A picture is worth a thousand words, so look at these and decide yourself. http://www.flickr.com/photos/north_east_keith/sets/72157628206306091/show/ These photo's were taken in the cabin we were allocated after we paid to upgrade to an outside cabin with a sea view. We have been offered a £300 holiday voucher or £180 cash compensation from Thomson (the upgrade cost more than that!. I am now going through ABTA to sort this out. The ship is an old 1982 North Sea Ferry and has... (read more)
Guest's Response to Keithsd80's Review
Written on: 23/04/2012
Yes this is an old ferry( never north sea ferries though). We went on it last year and are going again in may. The food was always nice, the entertainment good and all the staff so polite, pleasant and always attentive. We have been on other cruises which are more upmarket but so is the price you pay. Make sure you do your homework before you go so you are not in for a shock to find the Island Escape probably the smallest and oldest ship in every port you go to. At the end of the day this is sold as a 3* cruise so you cant expect 5* food and surroundings. The crew are so good i think Thomson should seriously think about buying them a newer ship!!!
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★★★★★
“Island Escape 2011 Holiday”
Written on: 05/10/2011
Our Island Escape' cruise ship holiday was the best time we've ever had! It may have been our first experience of a cruise, but it will certainly not be our last! To wake up every morning to a different sunny location and eat breakfast on the deck and just take it all in, was priceless. The entertainment on our trip was something else! From the show team with their excellent musicals to characters like Ginger Dan and Duke Christopher was a treat. They were so professional and entertaining.... (read more)
★☆☆☆☆
“Worst introduction to cruising.”
Written on: 06/09/2011 by hamiltro
Had better school diners than the food onboard. Decided to pay the extra in the waiter served restaurant, I've had better pub grub than what they served up. Seen better entertainment in the local pub then on this cruise. Pestered by waiters and photographers all day and night, must be on a rating system. Cabin very old fixtures. Not enough sunbeds or even chairs outside, miniscule sized pool. etc. etc. etc. Our 1st cruise, never again, put off cruising for life. (read more)
★★☆☆☆
“Island Escape a poor cruise ship”
Written on: 01/09/2011
The Island Escape used to be a ferry and it shows - the ship was not built with cruising in mind and needs to be pensioned off. Thomson is not doing itself any favours in renting this ship. The food is excellent with a good variety of options at all times of the day and night and the staff work hard however, the ship is sadly lacking. It is tatty, shabby and tired. The corridor walls to some cabins are stained and the cabins themselves are in a bad state. If you dont mind sleeping in clean... (read more)
★★★★★
“Best Holiday Ever!”
Written on: 26/05/2011 by lauren96 (2 reviews written)
I went on a cruise on May 17th-24th and I have to admit reading the reviews did worry me but I had nothing to worry about. The rooms aren't very big in the standard cabin but was big enough for me, my brother, my mum and dad. The Cabin attendant Lawry was excellent! Cleaning the room at least twice a day with fresh towels the whole time and he would always make a animal out of a towel. The food is amazing, we were all inclusive so ate at the beachcomer and the Island restaurant on floor 6.... (read more)
Maj0Rca's Response to lauren96's Review
Written on: 18/08/2012
Sorry, can't agree with Lauren96. This ship for us was not at all the same standard as others in the Thomson fleet, we couldn't wait to get home.
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★★★★★
“Best Holiday Ever!”
Written on: 26/05/2011 by lauren96 (2 reviews written)
I went on a cruise on May 17th-24th and I have to admit reading the reviews did worry me but I had nothing to worry about. The rooms aren't very big in the standard cabin but was big enough for me, my brother, my mum and dad. The Cabin attendant Lawry was excellent! Cleaning the room at least twice a day with fresh towels the whole time and he would always make a animal out of a towel. The food is amazing, we were all inclusive so ate at the beachcomer and the Island restaurant on floor 6.... (read more)
★★★☆☆
“This was our second trip on the island escape. Yes the...”
Written on: 18/05/2011
This was our second trip on the island escape. Yes the ship is in need of a refit and is more than a little dated but we still had a better holiday than we would of at a hotel somewhere.
We were on deck 3 and apart from some engine noise and some buzzing we found it lovely, you don't get any rocking at all. Yes the cabins are small but as it was only used for sleeping in I can't fault it al all.
The staff were very friendly alsways saying hello each time they passed you and asking if you...
(read more)
★★★★★
“LET ME START BY SAYING,WE HAD A GREAT CRUISE ON THE...”
Written on: 05/05/2011
LET ME START BY SAYING,WE HAD A GREAT CRUISE ON THE ISLAND ESCAPE,FOOD EX STAFF EX,SHOWS EX ,TRIPS EX.YES WE WOULD DO IT AGAIN.THE SHIP IS DATED AND NEEDS DOING UP BUT DO NOT LET IT PUT YOU OFF BOOKING.IT WAS OUR FIRST CRUISE AND DID NOT KNOW WHAT TO EXPECT.I WAS SHOCKED AT THE ROOM SIZES AND THE DATED CARPETS ETC, BUT WE USED IT AS A BASE. WHEN WE BOOKED THE CRUISE IT WAS THE PORTS OF CALL WE LIKES AND NOT THE SHIP. (read more)
★☆☆☆☆
“ Hi de Hi !!!! Would i go again? absolutley no way...”
Written on: 26/04/2011 by wilma2009 (1 review written)
Hi de Hi !!!! Would i go again? absolutley no way thats my honest opinion .
Having spent 7 nights on this tatty old ship I was glad to be home.
I booked this cruise some months ago and was very worried about the negative reviews but thought i would wait to see for myself. The cabin was small very old fittings and the bed linen was stained ..just grotty. 2 days in felt unwell sneezing coughing and shivering ( despite using hand sanitizer )the air con was always set very cold which was ok in...
(read more)
★★☆☆☆
“Tired, old ship in need of a revamp. Very noisy at...”
Written on: 06/04/2011
Tired, old ship in need of a revamp. Very noisy at night ship banging and creaking!! Entertanment good at night, shows were excellent, comedien brill, staff very friendly, our cabin steward was brill worked hard to keep a shabby cabin clean. Pool very poor, restaurants clean, food average. Not a ship we will go on again, not up to usual Thomson standard!! (read more)
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Showing 21 - 30 of 251 Reviews
★☆☆☆☆
“Pls pls pls, think twice and then think again beore...”
Written on: 02/04/2011
Pls pls pls, think twice and then think again beore booking this cruise as its so dissapointing, the carpets in the cabins and dirty with stains all over them, the beds have springs coming through them and a lot of people on board have told me the same..The food at best is cafe type and nothing special at all,but they dont mind giving you better food if pay extra for it in the oasis restaurant.. The captain said at his talk in that the ship was tired,ha thats grubby,unclean and worn out... (read more)
★★★☆☆
“We have just returned fron 7 nights on the Island...”
Written on: 14/03/2011
We have just returned fron 7 nights on the Island Escape thompson canary cruise, the ship has had a refit but the captain told us it was the engines not the interior, which is very threadbare worn out and desperate for an internal refit, the staff were wonderful ,friendly and helpful ,the food is British and what you would expect in a 3 star hotel ok but not great, The rooms were at best basic nothing fancy on this ship, but the cabin steward kept it spotlessly clean and tidy.The public... (read more)
★★☆☆☆
“i would just like to pass on my experience on this ex...”
Written on: 09/03/2011
i would just like to pass on my experience on this ex ferry having just returned. Firstly the ship is old, dated and smelly.Anyone who thinks otherwise must be mad!We had a very rough 3 days in total at sea which in my opinion the ship coudnt handle the rough waters.The staff try their best and the show team did some excellent performances.One thing i would like to say is staff should concentrate on the cleanliness if the ship instead of squirting sanitizer on your hands every 2 minutes.I... (read more)
★★★★★
“My husband and i have just returned from a brilliant...”
Written on: 01/03/2011 by Cruising Cooks (1 review written)
My husband and i have just returned from a brilliant cruise on the Island Escape and can honestly say ' we loved it'. From the minute we got onboard to the minute we left we were looked after so well. The service we recieved was outstanding, the food we ate was brilliant and the entertainment was out of this world. The only bit we struggled with as did many others was the day at sea, but in all honesty Morroco is worth the wait. Marrekech was the best excursion we did, very interseting... (read more)
Figan's Response to Cruising Cooks's Review
Written on: 06/03/2011
I found this review very helpful because...I am going on the same cruise next Friday 11th March and have read so many depressing reports. This has raised my hopes.
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Cruise Kent's Response to Cruising Cooks's Review
Written on: 20/03/2011
hello, im going on the 25th of march and found the other reviews fairly grim also, its nice to hear there are some people who still apreciate things. why is it that all these people are moaning cause there rooms are too small? if thats there problem they should have surely gone to travel lodge!
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Lucky2's Response to Cruising Cooks's Review
Written on: 01/04/2011
My husband myself and my daughter are going on the Island Escape in June. Although we have already been on the ship 2 years ago we do know what to expect but have been starting to get worried about all the negative reviews. On the whole we found the ship good though small food brill and crew excellent could not do enough for our special needs daughter.
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★★★★★
“When we came home from our cruise a friend of mine...”
Written on: 11/10/2010 by mrs wicker (1 review written)
When we came home from our cruise a friend of mine said that Watchdog on bbc had lots of reports of the cruise ship being dirty and smelly well i was on that ship and no way was it dirty and smelly we thaught it was great, it did need a bit of paint but it has now gone to be refurbished.From the captain down to you cabin cleaner every thig was good all were friendly and anything you wanted all you had to do was ask.If all people have to do is moan about little things which we never... (read more)
★★★★★
“This was our first cruise and we were not dissapointed...”
Written on: 23/09/2010
This was our first cruise and we were not dissapointed the ship has had some bad reviews and we were a bit worried as to what we would find, but our fears were blown out of the water(haha) We were on deck 9 it was perfect the room size was good, room to move about the bathroom a bit old but in good working order.The ship maybe a bit old but it was very clean, all day and night long staff were cleaning and hand gel was all over the ship for all to use, our kabin steward akash was brill he... (read more)
★★★★☆
“What a fantastic holiday,our first cruise,read all the...”
Written on: 19/09/2010 by Mitch and Misses (1 review written)
What a fantastic holiday,our first cruise,read all the bad reviews what a load of rubbish.This ship was what it said in the brocure no thrills and friendly. Cabin spotless,food brillant,ship staff fantastic,entertainment fab,staff could not do enough for us.A must is the Oasis restaurant the food is to die for can i also say the excursions were fantastic. Have booked the same cruise for next year and my mum is coming with us for her 65th birthday. (read more)
★★★★☆
“It's the first time we have been on a cruise all the...”
Written on: 12/09/2010
It's the first time we have been on a cruise all the staff were friendly and helpful nothing was to much trouble.The excursions are a little over priced but all the tour guides knew everything and anything for the given tour.The service on the ship was fantastic start to finish,the food was plenty all day & night.
Two negative points, #1. The pool water had the smell of diesel which makes me think it's dragged up from the sea bottom when the ship docks, although the day out on the Corsican...
(read more)
Nerolijasmin's Comment
Written on: 07/10/2010
I have just came back today from this cruise I also did the 15pnd train ride to the vatican and had a very enjoyable day.I found paying 80pnd for this trip would have been a wasteof hard earned cash,And we had an amazing two week holiday.
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★★☆☆☆
“Myself and my Fiance have just returned from a weeks...”
Written on: 06/09/2010
Myself and my Fiance have just returned from a weeks holiday on the Island Escape. I am absolutely amazed that this so called Ship has got any good reviews. Its an absolute joke.
Ill start with the good points because there are only a few: firstly the stops were good as long as your able to use a train as the excursions are an absolute rip off (ill get to that in a bit). Secondly the waiting staff are good and attentive.
Now for the negatives using the tender boats is a complete joke...
(read more)
Littlerocco's Comment
Written on: 27/09/2010
I found this review very helpful because... I like to read the good and the bad.the bit were people turn up for dinner in vests has really put me off i am looking for a casual holiday well 4 of us but we dont want a camp site holiday.also we didnt like how the people were treated about getting out at 8am in a morning thats a bit much manners maketh the crew the lady didnt sound like she followed the norm.
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Sheila Stockley's Comment
Written on: 29/09/2010
We were on this ship last November for the Colourful coasts cruise
<br/>I totally agree the staff are not helpful even the other passengers were not that friendly, on disembarking the staff would have had us coming off the ship 20 minutes after our plane took off and they were adamant and quite rude about the timings. Was not keen on dining room and preferred to go the the restaurant and paid the supplement every night although this was costly, and other ships do not charge for this If this had been my first cruise it would have put me off but luckily it was out 5th. We have just come off the Destiny and the difference was just No comparison! would recommend this to anyone but Never again on Island Escape.
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★★★★★
“This was a fantastic cruise. I honestly dont know what...”
Written on: 02/09/2010 by captainkat (1 review written)
This was a fantastic cruise. I honestly dont know what all the negative attitudes are about. Yes the ship is is need of a little refurbishment, nut it is due to go in for this during the winter. The staff and crew go above and beyond the call of duty to look after and please all guests. The cabins are kept immaculately clean by the cabin stewards. A special mention to Nelish here, He was fantastic, making a little towel sculpture each morning as a surprise to return to the cabin and find.... (read more)
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Showing 31 - 40 of 251 Reviews
★★☆☆☆
“Staff are brillant they make this knackered boat come...”
Written on: 26/08/2010
Staff are brillant they make this knackered boat come alive the entertainment was dreadfull like a saturday nite at sarga holiday camp.Food was ok ,service was spot on .Toilets were limited and were hanging in parts but clean and only a few on certain floors so you had to be quick to find them.As we were on 3rd floor the noise from the engine and prop was a constant rumble the smell of hydralic oils coming from the lifts were a serious worry. As this was our first cruise i would ADVICE you... (read more)
★★★☆☆
“High season cruising can be expensive but if you are...”
Written on: 16/08/2010 by djlawrence21 (1 review written)
High season cruising can be expensive but if you are prepared to compromise a little on the luxury other big brand ships offer, you need not miss out on good quality food, reasonable entertainment, perfectly acceptable accommodation and still visit exciting ports and local destinations that the other cruise ships go to.
This sums up Island Cruises and their only ship the Island Escape. Whilst the ship is certainly dated and goes in for a re-fit at the end of this year, the food on offer is...
(read more)
★★☆☆☆
“A very tired ship, needs a total refurb. Clean enough...”
Written on: 15/08/2010 by PGR Herts (1 review written)
A very tired ship, needs a total refurb. Clean enough tho'. The entertainment was average, no better than in a pub on a Saturday night. Would never use them again (read more)
★★★★★
“Just returned from 7 nights aboard Island Cruise, was...”
Written on: 24/07/2010
Just returned from 7 nights aboard Island Cruise, was very dubious after reading some dreadful reviews, This ship was absolutely brilliant we could not fault anything, the food was very good, plenty of variety, the staff excellent, very helpful and friendly, they could not do enough for you. The entertainment was first class. Our cabin was kept spotless by our Cabin Boy Daneish. (read more)
★★★★☆
“We were dubious about this cruise after reading alot...”
Written on: 16/07/2010
We were dubious about this cruise after reading alot of the negative reviews, but we were going on a family holiday there were 16 of us, so we booked it with an open mind. You get what you pay for, the ship does require a reburb, but its very clean, the food is excellent, so is the entertainment, the cabins are small and require re-modernisation, but on a cruise you dont spend your time in your cabin other than to sleep and refresh? The restuarant and lounge areas are comfortable enough... (read more)
★★★★★
“We have just returned from a 14 day holiday on the...”
Written on: 15/07/2010
We have just returned from a 14 day holiday on the Island Escape, This is our 2nd cruise on this ship our last was in May 2008, so we knew what it was like. We have had two great cruises. We could not fault anything from arrival to departure. Our cabin steward Nelish couldn't do enough to look after us and our cabin was kept clean and tidy, as he came in at least twice every day to make sure everything was ok. The entertainment every night was top class and varied. The food as usual... (read more)
★★★★☆
“just returned from 7 days on the Island Escape, 2nd...”
Written on: 27/06/2010
just returned from 7 days on the Island Escape, 2nd time was on the ship in Sept 2009, so we knew what it was like. We had a great cruise in Sept, could not fault anything, know it needs an upgrade but every aspect of the cruise outshone that. This time however the food was not as good, everything was only warm, not hot like we like it, the quality of food was not as good, vegetables and potatoes were hard and very undercooked.However the holiday was still great the whole crew make everyone... (read more)
★★★★★
“after reading some of the reviews I began to worry! We...”
Written on: 25/06/2010 by carolepet (1 review written)
after reading some of the reviews I began to worry! We had booked before we read them. Now I have been and seen for myself. Was I on the same ship as these people had been on, if so what do they want. Ship was old yes, no denying that, but it was immaculate. Hand hygene sprays at every doorway. cleaners cleaning toilets in public places all day long. Bedrooms (cabins) cleaned and tidied twice a day, clean towels and bed linen every day, food was good quality and plenty of variety in both... (read more)
★★★★☆
“I returned yesterday from my second cruise on the...”
Written on: 18/06/2010
I returned yesterday from my second cruise on the Island Escape with my friend.I had read all the negative reviews but having travelled previously in 2008 I did not pay too much attention. We booked at the last minute, travelled from our local airport (Doncaster) and got an outside cabin on Deck 7 and we felt we got a bargain.
Yes, the ship is old and desperately needs some refurbishment particularly in the cabins but we didn't spend much time in there. The crew are amazingly hard working...
(read more)
★★☆☆☆
“Just returned from a 1 week cruise on the Island...”
Written on: 17/06/2010
Just returned from a 1 week cruise on the Island Escape . I was on this cruise ship in 2002 and really enjoyed it, this time however it was not so good. The main problem was the food every meal was served luke warm and not very tasty. The staff were really friendly, couldn't do enough for you, the entertainment however was like something you would find in an old peoples home they didn't think about the younger people on board. There is talk of the ship going in for a refit in the Autumn and... (read more)
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Showing 41 - 50 of 251 Reviews
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Top 5 Mediterranean Cruises
To calculate the top 5's we take the following factors into account:
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As rated by real users
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1. Island Cruises, Island Escape
251 reviews read latest review -
2. Royal Caribbean, Independence of the Seas
120 reviews read latest review -
3. Ocean Village Cruises, Ocean Village Mediterranean
59 reviews read latest review -
4. Thomson Cruises, Spirit
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Island Cruises, Island Escape
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Louis Cruises www.louiscruises.com
"WHAT A DISAPPOINTMENT !!!!!!" Read More
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Princess Cruises, Golden Princess Caribbean Cruise
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Andi1945's Response to Tazbunny's Review
Written on: 05/06/2013
I was on this cruise with my friend and it was a nightmare when the captain made that sharp turn and the boat listed I was thrown about my cabin on deck 6. I have severe arthritis and the way I was thrown exacerbated my condition. To make matters worse . I contracted the Noro Virus and was confined to my cabin with my friend. I will be speaking to a lawyer about what happened.I also think we should stick together so I am giving you my email address andrinathomson@sky.com and you have my permission to use my name. I will let you all know how I get on with my lawyer. Good luck
Tazbunny's reply to Andi1945's Comment
Written on: 06/06/2013
Thank you please keep in touch
Nev1962's reply to Andi1945's Comment
Written on: 07/06/2013
This was our 1st ever cruise .
Nobody can control the weather but the decision to set sail in such appaling weather was questionable indeed . The only reason i can think off was it was purely economical not wanting to pay berthing fees for the night.
My wife and i were in the Ocean Theatre went the "incident " occured.
There were tables ,chairs and people thrown all over the place , one actually landed on my wife. I too believe the initial response was lacking in urgency. My email is njc2012@me.com for anyone wishing to carry the fight towards Thompson's
Ratbag508's reply to Andi1945's Comment
Written on: 09/06/2013
i to was on this ship (ferry)and it was awful we were on deck 10 when it happened and all i could see was the ship going side ways it was frightening and we were hanging on to a table for dear life so we wouldnt fall i then saw a lady in her chair go right across the deck it was not nice at all then on the monday i caught the novo virus we was going home the next day i dont know how i got home but i did i was not going to stay on that ship another day it was a awful holiday and now i feel as though we have been cheated on having a nice holiday never go back on the island escape again let me know how you get on with your lawyers and then we got a 100 pound pp for next holiday with thomson thats before we put a complaint in which we will be doing
Andi1945's reply to Ratbag508's Comment
Written on: 09/06/2013
I have contacted a lawyer and am waiting on him getting back. To me I will let you all know what he says. I have printed out all the comments on the review forum and hopefully these will help. I think you all should print them off for future reference Take care everybody
12Sandra34's Response to Tazbunny's Review
Written on: 08/06/2013
I was also on that ship,got my feet cut with glass from the bar,totally agree with you there is no way I will be taking £100 of next Holliday
Emmett1988's Response to Tazbunny's Review
Written on: 09/06/2013
THE GREAT ESCAPE
Lucky to be alive I have not been contacted about any discount and will certainly not be accepting 100 pound any info on how to take the fight to Thomson and how you have been advised by your solicitors would be of great help.
Tazbunny's reply to Emmett1988's Comment
Written on: 10/06/2013
E mail me mels1234@ntlworld.com I will give you legal name and number
Andi1945's reply to Emmett1988's Comment
Written on: 11/06/2013
Please contact [name removed]. She will help us.
Andi1945's Response to Tazbunny's Review
Written on: 11/06/2013
Contact [name removed] she's no win no fee. The more people who contact her the better our chance of getting reimbursed for what was a horror cruise.
Andi1945's reply to Andi1945's Comment
Written on: 13/06/2013
The review centre will not allow me to give you the name of the lawyer that is dealing with my case hence the name removed on my messages. If you want the name of said lawyer then please email me at andrinathomson@sky.com and I will give you the details
Sheila31's Response to Tazbunny's Review
Written on: 13/06/2013
I think Thomson have admitted fault by offering us £100 off our next holiday, if they are innocent why offer money back, I think there should be a full inquiry, and am I right in saying another captain replaced the one on the ship at the end of this cruise
Andi1945's reply to Sheila31's Comment
Written on: 13/06/2013
I didn't hear about this but if it's true it does help our case. If anybody has more information regarding the captain's removal or not please let me know.