Carole Nash Motorcycle Insurance Reviews - www.carolenash.com

★★★☆☆
3.0 / 5
53% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Carole Nash Motorcycle Insurance www.carolenash.com

Carole Nash Motorcycle Insurance www.carolenash.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Classic policy - and loose your no claims discount record.”

Written on: 25/11/2014 by vincentbob (2 reviews written)

I took out what I thought was a dual bike policy for both my modern every day rider and my vintage classic bike; when it came to renewal the price was excessive so I decided to go elsewhere. When I asked for my proof of no claims discount I was informed that my policy was in fact a vintage policy and as such did not accrue any NCD. Fortunately I still have a record of my NCD record from my previous insurer and given that two years have not elapsed have been able to retain the discount with my… Read Full Review

Report this review
★☆☆☆☆

“Incompetant ”

Written on: 23/09/2014 by Fantaztic45 (1 review written)

Had an accident when a car hit us on my bike, phoned them up to start the claim process and that I couldn't remember much about the accident and was going to visit my partner in hospital, phoned back 3 days later with more details and they put me through to their legal team. Got a letter from the legal team nearly 3 weeks later saying the underwriters had admitted liability, I phoned Carole Nash again and spoke an another person, explained it all again and was asked to email a statement to the… Read Full Review

Report this review
★☆☆☆☆

“Incompetent ”

Written on: 08/09/2014 by Jelliedneil (1 review written)

Had six wheel policy, was in process of buying new car then selling old one. Had to take out new cover on new car, they wouldn't let me use my 15 years plus no claims as was still on old car. I phoned them to cancel renewal on six wheel policy, then they withdrew the money from my account leaving me in the overdraft. No apology, just an unpleasant letter about returning renewal policy that they hadn't even sent. I was a customer with them for ten years, NEVER again! Would not recommend… Read Full Review

Report this review
★☆☆☆☆

“AVOID THIS COMPANY AND THERE REPAIR CENTRE”

Written on: 01/08/2014 by Prince125 (1 review written)

NIGHTMARE COMPANY WHEN U NEED TO CLAIM ,TOOK THEM 8 WEEKS TO SOURCE PARTS ,WHEN BIKE RETURNED PARTS MISSING AND PARTS BROKEN , THEN INFORMED ME WOULD SEND THE USED PARTS OF MY BIKE FOR ME TO USE ,TOLD THEM NOT ACCEPTABLE WANT NEW PARTS,WAITED 2 WEEKS FOR PARTS TO BE SENT SO I COULD FINISH BIKE MYSELF , 1 ITEM ARRIVED HAD TO BUY OTHERS MYSELF ,THERE ATTITUDE WAS WE DIDNT BREAK ,NOT OUR PROB ,AND NEVER SEEN SUCH OVER PRICING ON PARTS £2500 FOR A TANK AND NOSE CONE AND A FEW SUNDRY ITEMS ,,THERE… Read Full Review

Report this review
★★☆☆☆

“Hmm”

Written on: 12/07/2014 by MadisynMiller110 (1 review written)

I bought motorcycle insurance 'on-line' received confirmation Email downloaded my insurance details and cannot find the insurance policy number or the certificate of insurance.Tried to contact by phone but waited 20 minutes till they closed but with no answer… Read Full Review

Report this review
★★★☆☆

“The price was competitive, ”

Written on: 30/06/2014 by Boonece204 (1 review written)

The price was good with breakdown cover included, but when I phoned to purchase, the operator seemed a bit pushy & kept asking if i wanted to buy now, even after I said I'd think about it. Bought on line in the end, but still had to ring up as they did not send any confirmation details through (still waiting the next day!)… Read Full Review

Report this review
★☆☆☆☆

“Used to be really good! Now really rubbish? Whats...”

Written on: 20/06/2014 by TonyByers (1 review written)

Changed my bike policy to include Class 1 business, no problem, but there is a £31 admin fee, ok I can live with that ,but 24 hours for the E-mail confirmation (WHAT!)that never arrived (but when I complained on the same E-mail address I got a reply in 2 minutes) Phoned up and the person on the other end said well we sent it so really not our problem is it?. Hey we checked the E-mail address and its Fine, Ok I'll send again, surprise still not here, they have outsourced this bit. So after 10… Read Full Review

Report this review
★★★★★

“UK Switchboard - good experience!!”

Written on: 15/06/2014 by Romerove47 (1 review written)

Shopped around for Bike quotes after Bennets hiked the renewal. Theres a surprise! Found Carole Nash via Top cashback. Great quote and excellent customer service (xtn 2661).He was patient , pleasant and professional, answered all my queries and decided to go ahead with the policy. The documents were received within minutes! So far so good, just waiting for them to honour the cashbck transaction… Read Full Review

Cnb1991's Comment

Written on: 16/06/2014

To get the cash back you need to take up the policy online from what I remember... If you set it up over the phone you won't get any cash back.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Nash don't just chase your cash !”

Written on: 13/06/2014 by yiConway296 (1 review written)

Always helpful and competitive in the market for bikers. Involved in insurance and of course shows and keeping the interest of bikes out there for all people, not just the summer! I have been with them a few years and do not intend to leave… Read Full Review

Report this review
★☆☆☆☆

“Used them previously on several occasions, but...”

Written on: 02/06/2014 by 911fan (1 review written)

Used them previously on several occasions, but customer service now absolutely appalling. On hold 40 minutes no help, couldn't find policy even with policy number and expiry date, car reg etc... try Mannings they were very helpful better pricing, service and knowledge. New insurer 1/2 the cost same cover work it out for yourself.... … Read Full Review

Report this review
★☆☆☆☆

“never again”

Written on: 30/05/2014 by charlottelorraine (1 review written)

been insured with carole nash for a number of years, been on the phone 4 times over the last 2 days trying to cover an additional harley davidson. was holding for over 30 mins on two occasions all calls lasted over 45mins.been with them for years. worst service ever, got a quotation within 5 mins from several competitors. never going to use them again rubbish service … Read Full Review

Report this review
★★★★★

“Brilliant brokers got Dad using them years ago and he...”

Written on: 27/05/2014 by Pegasso660 (1 review written)

Brilliant brokers got Dad using them years ago and he wont go anywhere else now. Website really easy to use, not hastled by sales team, have used them for years before only left as needed cheapest cover possible for a year as money tight and regretted it. Shan't be leaving again… Read Full Review

Report this review
★☆☆☆☆

“Daylight Robbery”

Written on: 02/05/2014 by Psychotherapist (2 reviews written)

Never, ever, EVER use Carole nash for bike insurance. I can't believe I'm going to say this, but they are almost as bad as Bennetts. £47 to change a policy over, when I declined and suggested I thought that was ridiculous and therefore would go elsewhere, I was told the whole of the policy cost was due despite having had only 6 weeks cover. Insure with them at your peril… Read Full Review

Report this review
★★★★★

“Following an accident the best help you could ask for.”

Written on: 01/05/2014 by JazmineReese143 (1 review written)

Whilst only a few yards from my home and on my rare 16 year-old Triumph Daytona, I was T-boned by a car coming out of a turning on the left. I did a somersault, hit the kerb on the offside of the road and went to sleep. Woke up in hospital with broken collar bone, ribs and finger and kept in intensive care for three days. Carole Nash initially contacted by my son who remarked on the sympathetic and helpful response. I got the same treatment which went a long way to mitigating the unwelcome… Read Full Review

Report this review
★★★★★

“My insurance”

Written on: 26/04/2014 by 239Rivera (1 review written)

After trolling the net for insurance I found Carole nash ended up the best quote What I found very pleasing was the fact that i recieved a phone call within the hour Saying they had found a better quote I was very happy with what I was offered and promptly signed It only took about ten minutes to sort the details out and was then covered ,the person on the phone was clear precise The cover came within two days The following week I received a security dot marker free of charge a lot of… Read Full Review

Report this review
★★★★☆

“statement on insurance renewal Motor Cycle”

Written on: 26/04/2014 by Adab250 (1 review written)

The only reason I have given 4 STAR RATING is because I *Eventualy* Obtained the Renewal Price for my Bike insurance Which You CAROLE NASH should have offered me in the first Place, Instead You made a FALSE STATEMENT Saying you had Obtained the LOWEST QOUTE Possible from the Companies you Deal with, I went on Line And Got the same Cover for over £60 Cheaper!!! And Who do you think The Company was who offered this SAVING, IT WAS CAROLE NASH?????? Iwas Given False Information on my renewal form… Read Full Review

Cnb1990's Comment

Written on: 12/05/2014

That's because internet rates are cheaper than broker rates. Fully discounted. Nothing to do with false premiums.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Have to claim? Carole Nash are great!”

Written on: 26/04/2014 by Strongfq186 (1 review written)

I unfortunately had an accident in Austria. I cannot praise CN enough for the way they helped me and handled my claim. They really are very good. It's when you need to claim that you find out how good your insurer is and and I would recommend their services to everyone… Read Full Review

Report this review
★★★★☆

“renewals”

Written on: 26/04/2014 by CaelSimpson317 (1 review written)

I find it frustrating that at renewal time I am not offered a renewal price that matches ( if not beats - I am a loyal, long term customer ) that which is available to me if I go onto your website as a new customer. I know that this also irritates many of my friends. Long term loyal customers, especially those with many years no claims should be looked after much better. Having been critical, I have to applaud you on your customer service. The young lads and lasses at the other end of the… Read Full Review

Report this review
★★★★★

“The only insurers I have found so far who make it simple.”

Written on: 20/04/2014 by fullycovered (1 review written)

Bike insurance gives me nightmares. I change my bikes a lot, and other companies always made it difficult or impossible. Once when buying a new-model Honda, which had been in the media for months, my (VERY well known) broker said "it's not on our list"! Panic, but C Nash saved me, simple, no problem. C Nash have pleasant helpful operators who are easy to understand (No unintelligible accents) and who always make it easy - amazing! Quite cheap for 4 bikes too. If this continues I might even… Read Full Review

Report this review
★★★★★

“what a team”

Written on: 14/04/2014 by Simon919 (1 review written)

well where to start, being a new biker, Carole Nash team are very helpfull, never a problem to get the answers. I tried another couple of well known insurance Co, but as I was taking my Mod2 in a few days, only Carol Nash could give me a quote - BRILLIANT. Not only a quote for my bike but keys, gear, health and breakdown. JUST BRILLIANT!!! I passed my test and applied for my cover, no problems and easy sorted. I have the car now insured with Carole Nash and have passed on my experiance to… Read Full Review

Report this review
overview