Carole Nash Motorcycle Insurance Reviews - www.carolenash.com

★★★☆☆
2.9 / 5
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  • Value For Money

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Carole Nash Motorcycle Insurance www.carolenash.com

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Latest Reviews

★★★☆☆

“Automatic renewal takes advantage of the unwary.”

Written on: 27/06/2015 by Kirkpatrick476 (1 review written)

I have insured with Carole Nash several times over the years,and whilst not the cheapest I have found them to be ok. One of the things that I liked was that they did not go in for auto/renewal " to protect me ? " If I could not remember to respond to my renewal notice then I don`t think I should be on the road. I got my renewal a few days ago and the premium had risen to £192.00,and they would auto/renew unless I contacted them. I went on line to Carole Nash and found the same cover for… Read Full Review

Scatty2001's Comment

Written on: 27/06/2015

P.S. I have got similar cover from Bennett`s for £120.00

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Scatty2001's Comment

Written on: 27/06/2015

P.S. I have got similar cover from Bennett`s for £120.00

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★☆☆☆☆

“Ridiculously overpriced”

Written on: 04/06/2015

Recently Carole Nash invited me to renew my six wheel insurance policy (bike and car combined) for the outrageous sum of £1028. As a 49 year old driver / rider with 20 years' no claims discount on my car and 15 years' NCD on my bike, this renewal quote was just extraordinary. A quick look on a comparison website allowed me to reinsure my car and motorcycle with two highly reputable insurers (AXA for my car, and Bennetts for my bike) for the total sum of £554. This is a full £474 less than… Read Full Review

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★☆☆☆☆

“time wasting who really dont want your business”

Written on: 29/05/2015 by JaxonCampbell (1 review written)

Claim to be a custom bike specialist. they know nothing at all. two other companies bikesure and performance quoted after checking the facts. Carole Nash 6 telephone calls providing them with every scrap of information reached the point where they said they were ready to quote and didn't call back........ What The F this a disgraceful waste of my time. shame on you and to all readers do not deal with these people… Read Full Review

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★☆☆☆☆

“How to make sure they never get your business again !!!”

Written on: 22/04/2015 by spanky1832 (1 review written)

Stay well clear of these people! You would imagine that for paying a premium price you would receive premium service....WRONG WRONG VERY WRONG !! I sold my bike and needed to cancel the policy, as won't be looking at another bike for a few months, expecting to get a partial refund as only under 3 months used but instead I was informed there would be a £50 cancellation fee for a policy that cost a total of £129. RIDICULOUS !!!!!!!!… Read Full Review

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★☆☆☆☆

“Appalling service levels”

Written on: 08/04/2015 by roryma60500 (1 review written)

15 years of renewals with CN, in that time, one request for a letter of cover, six telephone calls wasted to them chasing it up. They won't pass you through to a supervisor if unable to help, they dont phone back when agreed, they dont email you when agreed. Appalled I renewed with them for so many years!… Read Full Review

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★☆☆☆☆

“scam”

Written on: 12/03/2015 by mac0460 (1 review written)

I recently had to cancel a Carol Nash motorbike policy with 8 month still left to run (approx £75.00 of value) and due to cancellation charges Carol Nash Insurance charged me £14.00 for the privilege of cancelling the policy. That's what is called customer service, having worked in the accommodation industry for a number of years running a very successful B&B we would not have survived if we had took this attitude with our customers which were mainly repeat business. Be very careful on the… Read Full Review

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★☆☆☆☆

“Nearly £100 cancelation”

Written on: 26/02/2015 by AyannaMcCaffrey499 (1 review written)

I paid in advance for a year over £200 and I had to cancel policy earlier (after 5 months ). I've been told I don't receive any refund and I had to pay £50 for cancellation plus £1.91 for PRESS ENTER to cancel it. NEVER EVER AGAIN… Read Full Review

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★☆☆☆☆

“care in the community”

Written on: 15/02/2015 by Carey289 (1 review written)

Having tried to get a car insurance quote from them today-I now know where all the missing village idiots are… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST TERRILBE ”

Written on: 16/01/2015 by Owenhk282 (1 review written)

The company it is not under CAROl Nash anymore (she sold it ) and ever since everything is bad about them. Bad customer services Bad repair centre Rude staff Bad customer complaints dept. Bad everything After a damage to my motorcycle (third party admitted responsibility) took them 3 months for them to repair my bike and send it back to me ,no courtesy bike given. That meant i lost 3 months of paid insurance to them,3 months of paid tax and 3 months without a bike right in the summer… Read Full Review

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★☆☆☆☆

“Classic policy - and loose your no claims discount record.”

Written on: 25/11/2014 by vincentbob (2 reviews written)

I took out what I thought was a dual bike policy for both my modern every day rider and my vintage classic bike; when it came to renewal the price was excessive so I decided to go elsewhere. When I asked for my proof of no claims discount I was informed that my policy was in fact a vintage policy and as such did not accrue any NCD. Fortunately I still have a record of my NCD record from my previous insurer and given that two years have not elapsed have been able to retain the discount with my… Read Full Review

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★☆☆☆☆

“Incompetant ”

Written on: 23/09/2014 by Fantaztic45 (1 review written)

Had an accident when a car hit us on my bike, phoned them up to start the claim process and that I couldn't remember much about the accident and was going to visit my partner in hospital, phoned back 3 days later with more details and they put me through to their legal team. Got a letter from the legal team nearly 3 weeks later saying the underwriters had admitted liability, I phoned Carole Nash again and spoke an another person, explained it all again and was asked to email a statement to the… Read Full Review

Fl2014's Response to Fantaztic45's Review

Written on: 16/01/2015

I Know how you feel
Took them 3 whole months to fix my bike, when i complained of all this big mess i got nothing back but a little apology thru their customer complaints department .
I lost 3 months of paid insurance to them and tax due to them.3 months without a bike (they didnt give a courtesy bike because they said my policy did not cover and by the way the fault was not mine and third party allready admitted liability
Ive been a loyal customer for many years until this happened.

Carol Nash used to be a very good company when it was under Carol Nash but is been sold now so therefore you get a very poor service.
the company are quick to sell you what it seems a good insurance.but it is not
Customer services staff was very rude and try to blame me for their errors

Never again

CAROL NASH GET YOUR ACT TOGETHER BEFORE YOU LOOSE ALL YOUR CUSTOMERS

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★☆☆☆☆

“Incompetent ”

Written on: 08/09/2014 by Jelliedneil (1 review written)

Had six wheel policy, was in process of buying new car then selling old one. Had to take out new cover on new car, they wouldn't let me use my 15 years plus no claims as was still on old car. I phoned them to cancel renewal on six wheel policy, then they withdrew the money from my account leaving me in the overdraft. No apology, just an unpleasant letter about returning renewal policy that they hadn't even sent. I was a customer with them for ten years, NEVER again! Would not recommend… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY AND THERE REPAIR CENTRE”

Written on: 01/08/2014 by Prince125 (1 review written)

NIGHTMARE COMPANY WHEN U NEED TO CLAIM ,TOOK THEM 8 WEEKS TO SOURCE PARTS ,WHEN BIKE RETURNED PARTS MISSING AND PARTS BROKEN , THEN INFORMED ME WOULD SEND THE USED PARTS OF MY BIKE FOR ME TO USE ,TOLD THEM NOT ACCEPTABLE WANT NEW PARTS,WAITED 2 WEEKS FOR PARTS TO BE SENT SO I COULD FINISH BIKE MYSELF , 1 ITEM ARRIVED HAD TO BUY OTHERS MYSELF ,THERE ATTITUDE WAS WE DIDNT BREAK ,NOT OUR PROB ,AND NEVER SEEN SUCH OVER PRICING ON PARTS £2500 FOR A TANK AND NOSE CONE AND A FEW SUNDRY ITEMS ,,THERE… Read Full Review

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★★☆☆☆

“Hmm”

Written on: 12/07/2014 by MadisynMiller110 (1 review written)

I bought motorcycle insurance 'on-line' received confirmation Email downloaded my insurance details and cannot find the insurance policy number or the certificate of insurance.Tried to contact by phone but waited 20 minutes till they closed but with no answer… Read Full Review

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★★★☆☆

“The price was competitive, ”

Written on: 30/06/2014 by Boonece204 (1 review written)

The price was good with breakdown cover included, but when I phoned to purchase, the operator seemed a bit pushy & kept asking if i wanted to buy now, even after I said I'd think about it. Bought on line in the end, but still had to ring up as they did not send any confirmation details through (still waiting the next day!)… Read Full Review

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★☆☆☆☆

“Used to be really good! Now really rubbish? Whats...”

Written on: 20/06/2014 by TonyByers (1 review written)

Changed my bike policy to include Class 1 business, no problem, but there is a £31 admin fee, ok I can live with that ,but 24 hours for the E-mail confirmation (WHAT!)that never arrived (but when I complained on the same E-mail address I got a reply in 2 minutes) Phoned up and the person on the other end said well we sent it so really not our problem is it?. Hey we checked the E-mail address and its Fine, Ok I'll send again, surprise still not here, they have outsourced this bit. So after 10… Read Full Review

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★★★★★

“UK Switchboard - good experience!!”

Written on: 15/06/2014 by Romerove47 (1 review written)

Shopped around for Bike quotes after Bennets hiked the renewal. Theres a surprise! Found Carole Nash via Top cashback. Great quote and excellent customer service (xtn 2661).He was patient , pleasant and professional, answered all my queries and decided to go ahead with the policy. The documents were received within minutes! So far so good, just waiting for them to honour the cashbck transaction… Read Full Review

Cnb1991's Comment

Written on: 16/06/2014

To get the cash back you need to take up the policy online from what I remember... If you set it up over the phone you won't get any cash back.

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★★★★★

“Nash don't just chase your cash !”

Written on: 13/06/2014 by yiConway296 (1 review written)

Always helpful and competitive in the market for bikers. Involved in insurance and of course shows and keeping the interest of bikes out there for all people, not just the summer! I have been with them a few years and do not intend to leave… Read Full Review

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★☆☆☆☆

“Used them previously on several occasions, but...”

Written on: 02/06/2014 by 911fan (1 review written)

Used them previously on several occasions, but customer service now absolutely appalling. On hold 40 minutes no help, couldn't find policy even with policy number and expiry date, car reg etc... try Mannings they were very helpful better pricing, service and knowledge. New insurer 1/2 the cost same cover work it out for yourself.... … Read Full Review

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★☆☆☆☆

“never again”

Written on: 30/05/2014 by charlottelorraine (1 review written)

been insured with carole nash for a number of years, been on the phone 4 times over the last 2 days trying to cover an additional harley davidson. was holding for over 30 mins on two occasions all calls lasted over 45mins.been with them for years. worst service ever, got a quotation within 5 mins from several competitors. never going to use them again rubbish service … Read Full Review

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