Car Giant Reviews - www.cargiant.co.uk

★★★★☆
4.3 / 5
1513
87.2% of users recommend this
  • Customer service

  • Value For Money

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Car Giant - www.cargiant.co.uk

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Latest Reviews

★★★★★

“Excellent experience”

Written on: 16/01/2017 by 62Monroe (1 review written)

We bought a car from cargiant on 07 Jan 2017. It is an amazing place. I regret I did not know it before. wide variety of cars, helpful polite staff, no pressure, reasonable prices. I will visit it again whenever I want to buy a new car. … Read Full Review

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★☆☆☆☆

“Ridiculous senior management ”

Written on: 13/01/2017 by tahit (1 review written)

Being existing customer of cargiant made me again to go back :BUT: its really disappointing when i choose and decide the car and book a test drive and borrowed money from my mate to buy it with very exciting feelings that the car what i was looking from long time finally i got which is E300 BUT it did not happen as i wanted. if someone turned up before and buy the car i would accept as bad luck but disappointing is when they called me just before i was going to leave my house and said OH the… Read Full Review

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★★★★★

“Excellent service and amazing selection”

Written on: 12/01/2017 by Daisy0191383747473 (1 review written)

Bought our last car from here & went back last week to look for the next. Got some really helpful advice on models and will be back very soon to purchase!… Read Full Review

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★★★★☆

“Incredible enterprise”

Written on: 11/01/2017

Unbelievable system. Huge choice of cars available at great prices due to sheer size of operation. Incredibly efficient service. Would recommend and will definitely consider a future purchase with car giant… Read Full Review

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★★★★★

“Excellent Service”

Written on: 11/01/2017 by Krassimir (1 review written)

This is my second time buying a car from Cargiant. The sales representative Nuno was excellent – knowledgeable, helpful and polite. The 5 days insurance cover is very handy. The following day when collecting the car the girls at reception were nice and polite. The only thing I would recommend is a credit card payment facilities, which are not available at present. I didn’t have a debit card with me when I wanted to pay the £200 deposit so I had to phone a friend to do it for me over the… Read Full Review

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★★★★★

“Great service great car! ”

Written on: 10/01/2017 by JamesCarruthers (1 review written)

Great choice and huge complex! Really impressed! Salespeople where really knowledgable and made the whole process enjoyable… Read Full Review

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★★★★☆

“Excellent service from a first time buyer”

Written on: 10/01/2017

I had a great first experience at Car Giant recently. The Sales Advisers were friendly and helpful throughout the buying experience. I was impressed with the scale of the site, felt like 6000 cars tucked away in a quiet corner of West London. You can come and roam about to your hearts content. I picked up a mint Alfa Romeo in Jan 2017, the whole experience from viewing, test drive and key collection was smooth. Fairly new cars with low mileages move quickly, so you need to use the site… Read Full Review

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★★★★★

“Best service ever”

Written on: 10/01/2017 by Tl88stb (1 review written)

Very good service by the staff and very efficient. I manage to take my car very fast. Definitely I will buy again from Cargiant… Read Full Review

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★★★★★

“Great”

Written on: 10/01/2017 by BevisVince (1 review written)

Great selection of cars, friendly and informative staff who knew exactly what I wanted. Can't find anywhere else that gives you all the range and choice in one place. Just brilliant… Read Full Review

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★★★★★

“Sweet cars, good price! ”

Written on: 10/01/2017 by Buchananav35 (1 review written)

We came to Cargiant just after Christmas during the quiet period and was surprised to see so many people and cars still. I can't imagine what it'll be like during the busy period. Love the car we bought. Made us very happy. Will recommend to friends… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 28/12/2016 by Stormsel (1 review written)

I have never had a worst experience before when buying a car, we choose car giant yo buy a car for my partner .We had to wait 2 hours to view 2 cars , whole experience inc test drive took us 5 hours wait as they could fond the keys for 1 car thank the battery was out and thhen ended up brongong the wrong car(and test drive took 5 min ),was even worst when it came to pay , if you are buying with finance you get a treatment as if uu are buuing the car for free , if you paying cash you dont wait… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid Avoid!!!!”

Written on: 24/11/2016 by 311Rasmussen (1 review written)

Decided to purchase a VW Golf from Car Giant for my dad due to the good ratings on Trust Pilot. I felt i would feel comfortable with the purchase just because they were a big dealer and they would provide a quality vehicle. Saw a 2013 VW Golf at £10,600 and felt it was good price and enquired about the car and was told it had been just reduced by £400 so was priced at £10,200. Assuming it was a offer too good to be true I decided to head to CarGiant the same day. When inspecting the car… Read Full Review

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★☆☆☆☆

“Don't trust them! ”

Written on: 18/11/2016 by MylesHealy467 (1 review written)

Car giant are coming artists! From having a non refundable to a no returns policy! Cargiant sell cars that are not properly inspected, their "multiplied check" isn't worth the paper it's written on and only covers the most basic of checks. Lets start with the "demo drive" which never allows you to go over 20 MPH and takes about 10 min if that... So... By the time you've paid your money and taken your car away it develops issues such as juddering over 50mph or pulling to the left or right… Read Full Review

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★☆☆☆☆

“Take it or leave it attitude”

Written on: 17/09/2016 by MattDavis (1 review written)

Considering the "take it or leave-it" attitude, disorganisation and in the main being absolute nightmare to deal with, sales staff haven’t got a clue about cars nor customer service, but they can be cheaper than main dealers If you are will to be treated this way… Read Full Review

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★☆☆☆☆

“Appalling service and lies!! AVOID”

Written on: 10/08/2016 by Not__happy (1 review written)

Car Giant staff are incompetent and rude. I have been waitinf over 10 days for my refund in purchasing the 5 days drive away insurance because a staff member gave me the wrong dealership number to enter. I was lied to when agreed a set monthly amount on higher purchase, they increased the loan without my consent, they were rude when I came to collect my car and didn't help me to get aquatinted with the car, as their email stated. I also accepted to get the extra warranty and gardX over the… Read Full Review

Cargiant's Response to Not__happy's Review

Written on: 15/08/2016

Dear Sir/Madam, we are extremely concerned to hear about the experience that you have had with us and we would like to follow up with you on this. Please email us with your car registration as soon as possible so we can look into this for you. Best wishes, Cargiant.

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Not__Happy's reply to Cargiant's Comment

Written on: 16/08/2016

I don't believe you are that concerned, because I have tried to resolve this issue with someone over the phone and email and it's like everyone is trying their hardest to avoid my complaint. I am now coming down to Car Giant in person and have been told Ali, senior manager from Compliance/Finance will be speaking to me. But I can only see another excuse coming from Car Giant to not be 'able' to speak to me.

I will be extremely suprised if my issue is resolved when I come to Car Giant. Apparently the managers have tried to call me numberous times, but my number is 'unavailable' yet you got through to me with no issues, when completing the sale and no one else has a problem getting through to me. Not only that, no one seems to be available at the time when I have called.

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Cargiant's Response to Not__happy's Review

Written on: 16/08/2016

Dear Sir/Madam, we are extremely concerned to hear about the experience that you have had with us and we would like to follow up with you on this. Please email us with your car registration as soon as possible so we can look into this for you. Best wishes, Cargiant.

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★★★★★

“didnt know this place existed!!!!!!”

Written on: 04/08/2016 by Martinmg368 (1 review written)

never been before but will certainly be back, the whole experience was easy and enjoyable from start to finish. every make and model of car in a well set out area, my husband left here with the car hes been looking for and paid full price thats a first too!!!! the salespeople are all very smart and friendly nothing was too much trouble. the lad who we saw was locksley gray and he kept us updated throughout the process and made it worthwhile travelling across the country. … Read Full Review

Cargiant's Comment

Written on: 15/08/2016

Hi, thanks for the great review. We're delighted to hear that your received top class customer service. Thanks for recommending us on to your friends and family, please do like us on FB and follow us on Twitter. Thanks again for choosing Cargiant!

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★★★★★

“Great service”

Written on: 27/07/2016 by NasirKhanJadoon (1 review written)

Every thing from A to Z was great, especially sales adviser (Mr Rizwan Salam) and finance manager(Mr Mitish) were both very helpful. I will definitely recommend Car Giant to my friends and family… Read Full Review

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★★★★★

“Brilliant”

Written on: 26/07/2016 by andrewt357 (1 review written)

Would highly recommend great service Brenden was excellent… Read Full Review

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★★★★★

“Brilliant”

Written on: 26/07/2016 by andrewt357 (1 review written)

Really good service Brenden was brilliant would highly recommend it… Read Full Review

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★☆☆☆☆

“Worst dealer ever”

Written on: 18/07/2016 by McDougalltp125 (1 review written)

Worst dealer ever, staff are extremely rude, lazy and come across as untrustworthy, they don't want to help or guide people through their procedure. This is the 3rd time in going to Cargiant, but never again, I wasn’t the only person that walked out without buying. I think the sales team need better training all-round. Seems like the place has gone back… Read Full Review

Cargiant's Comment

Written on: 21/07/2016

Hi There, sorry to see that you have had a bad experience with us here at Cargiant. Could you please email us with more information of this situation so we can look into this further. Kind Regards, Cargiant.

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Not__Happy's Comment

Written on: 11/08/2016

I have written to Cargiant regarding my complaint and still awaiting for someone to 'look into this further'. Customer services is appalling and I wouldn't wish anyone the horrendous experience I have gone through with Cargiant so far.

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Not__Happy's Comment

Written on: 11/08/2016

I think you got away lucky! Unfortunately for me, I bought from them and the multiple lies they told me to get the sales. The aftercare is non existent and they've told me they would refund my money, which they made me pay twice due to staff members incompetency and almost 2 weeks later, I am still waiting a response to my complaint and refund. Lazy, rude and untrustworthy are the words I would also use to describe them as a whole.

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