Have a picture of Car Giant, White City, West London?, please send it to us.
| Customer service | 3.5/10   |
|---|---|
| Value for Money | 6.1/10 |
| Reviewer Rating | 4.4/10 |
| Overall Rating | 4/10 |
Full review by
indiana5
on 2nd Jul 2008
User Rating : 2
Respect :
0
Good Points: Massive choice but having built up a rapport with a staff member found out all cars are sourced fron auction houses and he showed me on their computer which auction each car had come from.
Bad Points: Salesman. When encouraging me to buy the warranty and gap I declined because the same AA warranty was available for less than half price on the internet. Also Warranty Direct is cheaper than AA. Even though I declined he would not stop!
General comments: Car Giant offered to arrange finance but when I found out the APR on signing the finance documents decided against it as the rate the business manager had told me was the flat rate and not the APR. I called a friend who works in the bank as he suggested not to take HP if my credit scoring was good and I should get them to change it to a personal loan with an APR of 8.4% and not 16.5% as the business manager was doing.
indiana5's review and ratings | 161 words
Review by
Paddywack41
on 18th May 2008
User Rating : 7
Respect :
0
Not having a fantastic credit record (although it has been well looked after for the last six years) I suddenly found I was unable to get credit to purchase a new vehicle when my old one bit the dust. Even my old finance company who I had a HP agreement and a loan with (All of which were paid perfectly) decided they weren € t going to give me one this time. The only company that would was Welcome Car Finance and I really didn € t want to go there unless things got really desperate. Anyhow they t ...
Paddywack41's full review | 1484 words
Review by
Guest.
on 22nd Apr 2008
User Rating : 7
Respect :
0
Just bought a diesel Ford Focus C-Max from Car Giant in London.
I have visited their site prior to previous car purchases, primarily to get an idea of whats available and shapes and sizes, but had never found the right car. This time with my brief a little wider (a decent size diesel) I found one at a price that I couldn't find cheaper anywhere else (some consumer reviews suggest that Car Giant is on average 3% cheaper than list prices).
I found the buying process to be quite quick I went late ...
Guest.'s full review | 415 words | 1 comment added.
Review by
happy121
on 6th Feb 2008
User Rating : 6
Respect :
0
I think with CarGiant it's a bit hit and miss. Me and my partner have brought our last three cars from there mainly because we are local to the area and it literally is 15 mins down the road.
First car, a Vw Golf mark three (this is going back a few years now) we brought with no associated problems. Good price, car in good working order. All fine.
Two years later we part exchanged that for a W reg Peugoet 306 (1.4i). We never took out warranty this time round and brought it for 5,399 (this was i ...
happy121's full review | 301 words
Review by
lesjar
on 5th Feb 2008
User Rating : 0
Respect :
0
I visited Cargiant two days in a row to see the same car, yet at no time did any saleman come to see if there was anything I needed to ask about. The vehicle I saw did actually start but the 'SERVICE REQUIRED' light was on. I spoke about the price and they do not budge on it. On the second day I had phoned earlier and enquired about a test drive so there should be no excuse to leave 7 cars in the way of the vehicle thus making a wait for a test drive an impossible thing. Finally I took the keys ...
lesjar's full review | 192 words
Review by
mark279
on 4th Jan 2008
User Rating : 5
Respect :
0
Do your homework and there are some very well priced cars, whilst others, Mini's for example are prety much what the main dealers are offering. I phoned up to arrange a test drive, and was given an appointment with the sales manager, on arrival he was 'too busy to see me' and the girl I spoke too couldn't find any of my details, although I had given them over the phone. So we started from scratch, then she found the original details. She said a salesman would be with me in a few minutes. 10 minu ...
mark279's full review | 461 words
Review by
anidar
on 20th Jul 2007
User Rating : 1
Respect :
0
Having spent two full days at Car Giant, I felt I was treated like absolute dirt. Oh, did I mention that I was applying for finance?
Need I also mention the 20 plus telephone calls between myself and Car Giant (all of which I placed)? All the promises of "We will call you back" are never fulfilled. I have now been waiting a week to get some sort of word regarding whether I have been accepted for the finance. My many calls to them yield a variety of excuses.
1. I'm sorry sir, but we seem to ...
anidar's full review | 345 words
Review by
jamie2400
on 29th Nov 2006
User Rating : 2
Respect :
0
A waste of time if your planning on getting a decent prestige car.
jamie2400's full review | 50 words
Review by
carnut
on 2nd Sep 2006
User Rating : 9
Respect :
0
Car Giant is full of just about all the cars you need and the prices are gimmick free and good value. The cars have been through a big workshop which I saw on the test drive. It's massive!
Warranties cost extra but you can pick what you want covered.
It takes a while to sort out what you want but that's cause of the amount to choose from.
Buying a car has always been stressful for me but this place made it easier than most and I didn't feel under pressure like some places have made me feel.
...
carnut's full review | 154 words
Review by
cluzed
on 31st Aug 2006
User Rating : 3
Respect :
0
First I asked to look at one car and was given the wrong keys. When I got to see the car, the starter motor would not turn. The sales man behind the desk said "battery's flat innit". I looked at alot of cars (from the outside without asking for keys) and many were dirty scratched and damaged. I asked for a valuation for my old car. After filling out a form and driving my old car into the part-ex area, I was given a piece of paper valid for 7 days offering me £1,000.00, which I though was a ...
cluzed's full review | 236 words
Review by
rnunes
on 20th Jun 2006
User Rating : 9
Respect :
0
After doing a massive amount of research on both the internet, news papers, magazines & review in What Car Magazine that on average Car Giant were 10% cheaper that other car supermarkets. I decided to go to Car Giant. I was open minded on what car to purchase and had a budget of about £6000. On entry I got a stocklist at the reception of all there vehicles within my budget... No joke it was about 600 cars so had to narrow this down. I looked at Audis, Renaults, Seats, Fords, Vauxhalls, ...
rnunes's full review | 364 words
Review by
Zebedee1980
on 1st Mar 2006
User Rating : 1
Respect :
+1
Having seen a car on the website that looked OK I phoned Car Giant to book an appointment to see the car. I was told to go to a specific sales desk and ask for a maN. After driving for an hour to get there, I went to the sales desk mentioned to be confronted by three apathetic sales attendants. The cockiest of these then told me that all appointments were booked through the sales manager, and that I would just have to speak to whoever was available. He made a half hearted attempt to sell me ...
Zebedee1980's full review | 299 words
Review by
Peckham ranger
on 7th Dec 2005
User Rating : 7
Respect :
0
Bought a 53 registration Corsa for the missus, did our homework first & Car Giant were the cheapest, & to be honest the fact that we could go & look at 70+ Corsa's in one display area did it for me. They have 26 acres of cars on show here, wish I knew of them 10 years ago. Yes there is a bit of waiting here & there & in fairness salesmen need to get to the point as the public are at the counter holding keys in the air.
Peckham ranger's full review | 135 words
Review by
godkrishna
on 18th Oct 2005
User Rating : 0
Respect :
0
I phoned Car Giant at 6.30pm, and they said 'my' car was ready for collection. I made a 50 mile journey for an 8.30pm 'collection' only to be told by them that they couldn't arrange finance for me. Basically their brokers and managers are useless.
godkrishna's full review | 101 words
Review by
JohnTenterden
on 22nd Jul 2005
User Rating : 6
Respect :
0
The process for buying from Car Giantis very long and you don't really get the chance for a good test drive. Having said that the prices are very competitive and my trade in value wasn't that bad either.
JohnTenterden's full review | 69 words
Review by
mfagg
on 8th Jul 2005
User Rating : 8
Respect :
0
I bought a 1993 Volvo S60 for £4000 less than any other dealer I could find from the Car Giant Car Supermarket so they are cheap. They also process an enormous amount of cars so be prepared to wait for yours after you've bought it! I expected to drive off the same day... they wouldn't let me until they'd checked it & fixed anything wrong (they said they replaced an O2 sensor) so I drove back home in my wife's boneshaker and 2 screaming kids & picked it up 6 days later. Waited 2 hours to a ...
mfagg's full review | 272 words
Review by
cambelt2001
on 28th Jun 2005
User Rating : 2
Respect :
0
After selecting 4 vehicles for our short list via Car Giant's website, before setting off on the 80 mile round trip, it became clear most cars had been sold already! Eventually we found one that suited our needs. We had no trade in could pay straight away but the wait whilst the 114 point check was carried out was too long. We paid a £200 deposit and decided to pick up the car a few days later. On the day of collection it appeared that they had found at least 3 faults on the car and it wo ...
cambelt2001's full review | 190 words
