Car Giant, White City, West London Reviews

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 32 ratings and 71 reviews

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Average Ratings for Car Giant, White City, West London

  • Customer service2.2 stars
  • Value for Money2.9 stars
  • Reviewer Ratings2.5 stars
  • Overall Rating2.3 stars

71 Reviews For Car Giant, White City, West London

  • Guest 1st Nov 2009

    Reviewer rating: 1 stars


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    we purchased a 2006 vauxhall astra from car giant.

    one of the biggest selling points was the very low mileage but after just 12 weeks of owning the car, it caught fire on the motorway.

    The car is surposed to have had a 114 point check before being sold, i cannot believe this was done as 3 year old cars with low mileage, and full service history should not catch light with no prior warning.

  • Guest 29th Oct 2009

    Reviewer rating: 4 stars


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    Have been to Car Giant twice, second time I did buy a car. As others have said, the choice is superb, but likewise others have also pointed out that there is a fair amount of dings and scratches on a good number of vehicles. In fairness I suspect this is in part to the nature of some of the vehicles, particularly ones I looked at i.e. ex rep/company cars, and also as there is I expect not much money spent on them tarting them up i.e. a main dealer would get smart repairs completed etc., but then ...

  • Guest 24th Oct 2009

    Reviewer rating: 1 stars


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    Bought a car from Cargiant few weeks back and overall pretty happy with the car. However, please be warned the sales / customer service staff are THE WORSE I've ever come across in my life....

    Forget about the SO CALLED 117 points check... they never ever check anything! That's the real fact! You must check it yourselves.... Some news to share with everyone who have bad expereince at cargaint... I got good Part exchange value of my old car against my new car and my old car was in such a poor ...

  • edmundo21 18th Oct 2009

    Reviewer rating: 1 stars


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    PLEASE READ THIS REVIEW BEFORE YOU CONSIDER BUYING A CAR FROM CAR GIANT.

    My experience began when i contacted car giant about an Audi A6 i had seen on the internet. They sounded very professional and polite on the phone.
    I informed them that i was going to fly from dublin the following morning to view and hopefully purchase a car. They agreed to reserve the car for me as i was travelling from Dublin(This also seemed very helpful.

    On arrival the following morning i was informed that the car had ...

  • drkings 18th Oct 2009

    Reviewer rating: 1 stars


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    I have just bought a car from CarGiant and found it an extremely stressful and unpleasant experience.

    Buying a car from Car Giant is not something I would recommend that anyone does.

    At one stage the "customer service" people were being so unreasonable when I made a request of them that I vowed that I would share how bad my experience had been with the widest possible audience unless they at least considered my request for some sort of refund for their poor service. They just didn't care!

    I' ...

  • Guest 9th Oct 2009

    Reviewer rating: 4 stars


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    Went to cargiant a couple weeks ago, impressed by the sheer size, there are three areas which the cars are split into, I intended to purchase a BMW three series, but due to a rude and aggressive sales manager I've opted to leave, but before I left and went across the road to make a complaint, spoke to the general manager who understood our needs, we ended up buying an Audi A4.
    Don't be put off by the small minority of rude staff as the majority are very polite and willing to help.

  • Guest 6th Sep 2009

    Reviewer rating: 3 stars


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    You get what you pay for at CARGIANT!!!!

    Was a little bit apprehensive about using Car Giant from the reviews but was tempted by the price!

    I travelled 163 miles each way to visit CG as I'd been searching the country for a reasonably priced Jag X-type 2.2d. Saw what I wanted on the website and confirmed it was the correctt model so travelled down, only to find that a "clercial error" had occurred and it was only one of the more common 2.0d rather than the 2.2d engines I'd been promised!

    I di ...

  • Guest 27th Aug 2009

    Reviewer rating: 1 stars


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    I nearly bought a car previously from Car Giant, but had a change of heart and left it. However, recently, my wife wanted a 1 series so we popped over to Car Giant who had a selection of them. I couldn't see any other good ones on autotrader.

    Well the 118d, we went for was a ex-lease, 1 owner standard SE Spec car. The salesman to be honest was very helpful, he showed me the service history, needed a few things clarifying, which he did, and even rang BMW to clarify it.

    Only thing is, the servi ...

  • Guest 9th Aug 2009

    Reviewer rating: 1 stars


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    Cargiant stock thousands of cars, most of which i wouldn't touch with a barge pole.
    They are obviously the cars the main dealers wont touch. They are Ex lease or mobility cars, which is fine BUT most of them have a fair amount of bodywork damage. (Chips and dents). The reason they are cheaper than a main dealer is NOT because they make a small profit margin on high sales volumes, but because they buy inferior cars cheap and sell on with a good profit margin, at slightly cheeper than main dealer ...

  • fairandfriendly Rank: Lance Corporal 4th Aug 2009

    Reviewer rating: 1 stars


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    CAR GIANT - WHITE CITY, LONDON. The prime reason for visiting a car supermarket is to find choice and value. There was plenty of vehicles on display and the staff were polite. The big problem is, that with the exception of virtually new or very low mileage vehicles, it was difficult to find one without condition issues. You can go down a whole row of a certain make and find scrapes, scratches and small dents on all of them. This means the apparently 'cheap' prices you see advertised are not good ...

  • markuk767 Rank: Lance Corporal 20th Jul 2009

    Reviewer rating: 4 stars


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    Am in process of purchasing a VW Golf though Car Giant. Massive choice, but understand that purchase experience is not going to be like franchise dealer, afterall they are not car sales people (price is fixed, no haggling allowed!), the only thing they sale is warranties and car care products! On our visit (Jul 09) loads of choice. We ended up with a VW Golf with 50k, all ex-fleet maintained and in as-new condition and probably £1000-£1500 less than it would have been on VW dealer fo ...

  • Guest 16th Jul 2009

    Reviewer rating: 1 stars


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    just bought a car from car giant that was reduced, as it was scratched and needed servicing only to find out, when i took it to get serviced the next day that the front brake disks need replacing, and the alternator belt needs replacing, if i want a car that needs repairing i will buy from autotrader at a cheaper price.

  • rlinoli Rank: Corporal 1st Jul 2009

    Reviewer rating: 4 stars


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    just bought a bmw 320d tourer from car giant. Discovered a leak in the air valve pipe to the diesel tank and that one of the doors wasnt locking properly. i must admit car giant paid for my repairs very quickly once i got it into a bmw dealership. they are a fair bunch i think

  • cargiant 17th Jun 2009

    Reviewer rating: 3.5 stars


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    Overall I would say I recieved good service from car giant. The lady that served me in the collections are was also very friendly and polite.When collecting a car, Cargiant customers are request to fill out a review in the review centre format.This is a geniune review - Every Week cargiant sells hundereds of cars.

  • comsat 11th Jun 2009

    Reviewer rating: 4.5 stars


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    Purchased an Audi A4 2007 after viewing on the Car Giant website. 1000 miles later really pleased with the car. Helpfull saleman and pickup smooth. Recommended.

  • davross618 Rank: Lance Corporal 9th Jun 2009

    Reviewer rating: 0 stars


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    wrote a review and wanted to give an update to what has happend since..... 5 weeks later after not having a car. Car giant have offerd me £175 and a valet! not good! infact a joke! iv paid my first payment to my finance company which was £260 had to get a cab to and back from work which is well over £1000 pound so far plus missing meetings TOTAL £1500 pounds!
    iv now got a meeting with a soliciter £150 per hour! this gonna go on for months! will keep my progres ...

  • ianwright 2nd Jun 2009

    Reviewer rating: 4.5 stars


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    I bought a BMW 320 latest shape and it is the bee's knees.
    I was not going to go to Car Giant but they had so many advertised that I went. WOW you have never seen so many cars in one dealer.
    I spent hours looking round cos I like cars nearly as much as CHELSEA. Sorry, but they are great.
    The staff were reasonably helpful but like any superstore there was only so much time they had. I didn't mind cos that must be how they keep the prices down and I hate being pestered.
    The car I bought was £ ...

  • Guest 25th May 2009

    Reviewer rating: 1.5 stars


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    Bought an Audi in April 09 from Car Giant. Brake pads were from another car and one tyre was under the legal limit. 3 other tyres were from different brands and different pattern.A stupid customer service person asked me why I wanted to test drive the car? Did not end there, gave me annoying technical information during the very short test drive. Mentioned the brake problems and the response was that they control the cars on 114 points so noting can be wrong.

  • davross618 Rank: Lance Corporal 18th May 2009

    Reviewer rating: 0.5 stars


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    Picked up my car 4 weeks ago frm Car Giant, White City, since then i have had nothing but trouble. They were very helpfull when I was looking around there huge selection of cars. I then had a look at a BMW 1series 55 plate, the condition was good and it only had 26000 mile on the clock. I paid £9500 good price for the miles.
    After 2 days the car broke down had to call the AA and wait 2 hours to get picked up! Called car giant on the weekend the sales department was open but the complaints ...

  • romec53 13th May 2009

    Reviewer rating: 4 stars


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    I had never heard of Car Giant before until my daughter told me about them so i thought why not go bank hoilday so we did, i was shocked at the amount of cars they have there. I saw a ford focus c-max and decided we would go for that one on finance. it took about 5 days from the time we left a deposit for them to get us a great deal on finance. Myself and my husband though from start to finish the overall experience was painless and we were not pushed into anything we did not want, now we are t ...