Car Giant Reviews - www.cargiant.co.uk

★★★★☆
4.2 / 5
84% of users recommend this
  • Customer service

  • Value For Money

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Car Giant - www.cargiant.co.uk

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Latest Reviews

★☆☆☆☆

“TERRIBLE NEVER AGAIN!!!”

Written on: 27/03/2015 by mbpropertys (1 review written)

On Monday 23 march 2015 I purchased a Mercedes c250 at a cost of just under £15000 this car had faults the same day I telephoned car giant who advised me to take it to a main agents near my home 180 mile away I was extremely lucky the car made the journey according to main agents due to a coolant and injector problems I was advised not to use the car until it could be booked in on the Thursday the car is still there and will be until the end of next week, I have no car and out of pocket for… Read Full Review

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★★★★★

“Simply the best!”

Written on: 25/03/2015

I recently brought my car from Cargiant and I can honestly say that the whole experience was a pleasant one. I prebooked a test drive and when I arrived, I went straight to the area that deals with test drives. The man who dealt with me for the test drive was extremely polite and helpful - but not pushy. I was very impressed, but did not expect the 'collection' of the car to go as well. I was pleasantly surprised, because again, the man that dealt with me was very efficient and helpful. I… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 23/03/2015 by MacLeod19 (1 review written)

They sold me a car that doesn't exist! Went to pick it up and pay and I noticed the V5C is for a different (lower spec) model!!! They've been an absolute disgrace and I've even been told not to call customer services as that's only for aftersales and they can't help me. The only thing they've offered is to pay for a free tank of fuel if I go ahead.. as a "good will gesture", which doesn't cover the £95 I've spent travelling there and changing my insurance to collect the car which they don't… Read Full Review

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★★★★★

“Satisfied Customer”

Written on: 17/03/2015 by GarySE3 (1 review written)

We bought our last car from Cargiant in 2007 and were very happy with that purchase, so we were confident that we would be able to find our next car there when it was time to replace the old one. Last time we only had a rough idea of what we wanted and just browsed until we found something we liked. This time (with a new addition to the family) our requirements were more specific and we had a particular make and model of car in mind. As it turned out Cargiant had several examples of the exact… Read Full Review

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★★☆☆☆

“Good sale untill you have to deal with the customer...”

Written on: 16/03/2015 by hassan123456 (1 review written)

I have bought three cars from car gaint and they never had problems, as i always buy the warenty with them. But my last car i bought of them has problems after problems. they have tried to repair it serveral times now which i appreciate but it has now become to much for me to keep on going back and foward. on Friday the 13th i went back for my radio to be put back into the vehicle as they give me my car back with no radio meaning the hole computer unit wasnt working as well as the reverse… Read Full Review

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★★★★★

“Excellent service”

Written on: 16/03/2015

Found the car I wanted, BMW 1 series M Sport online. When I arrived I was told it would be delivered within 30 minutes. Low & behold 30 minutes later and there it was. The condition far exceeded what I expected. The car was immaculate inside & outside. I was given enough time to have a good look around before going through all the paperwork. This was done effortlessly and there was no pressure to try and purchase anything I did not want. This helped make this easier for me. I was able to… Read Full Review

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★★★★★

“Recommend a visit”

Written on: 14/03/2015 by Holmangk413 (1 review written)

I was prevaricating over the options of a BMW 3 Series or a Volvo S60. Since my wife, son and sorta-daughter had all purchased cars from Car Giant in recent years, I knew that a visit offered the opportunity to browse not only a broad range of cars but also the choice of a number of vehicles once I'd decided on the model of my choice. Like many purchases,I really enjoy "the hunt" and Car Giant fits the bill perfectly to meet this goal. The distinct advantages of a visit: The opportunity to… Read Full Review

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★★★★★

“Recommend a visit”

Written on: 14/03/2015 by Holmangk413 (1 review written)

I was prevaricating over the options of a BMW 3 Series or a Volvo S60. Since my wife, son and sorta-daughter had all purchased cars from Car Giant in recent years, I knew that a visit offered the opportunity to browse not only a broad range of cars but also the choice of a number of vehicles once I'd decided on the model of my choice. Like many purchases,I really enjoy "the hunt" and Car Giant fits the bill perfectly to meet this goal. The distinct advantages of a visit: The opportunity to… Read Full Review

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★★★★★

“Never had a problem with them”

Written on: 14/03/2015 by pmChilders470 (1 review written)

I've never had a problem with this company, I bought my 2nd car from them in 1998 and have bought a further 7/8 cars from them. If you're unsure which car to buy you can get have a look at a few, have a feel for the cars and then decided which one you want without being harassed by a sales person. I had a few problems on the cars I bought, nothing major to be honest, but every time they've sorted the problems out. I do change my cars frequently and the guys in their part exchange team do look… Read Full Review

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★★★★★

“great car, great team”

Written on: 14/03/2015 by ceFaulkner207 (1 review written)

On arrival at car giant the welcome I received was unexpected. Helpful team of sales advisors but NO pressure sales. the range of cars avalable was fantastic I even asked to see a car which wasn't on site they arrange for it to be brought down to the site and even when I didn't want that car it was not a problem they just showed me other vehicle and left me to make my own mind up. Fantastic. I was advised on every step of the way right up to driving my car away. Test drive's where short but… Read Full Review

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★★★★★

“Excellent Customer Service/Great After Sales Support”

Written on: 13/03/2015 by EndaPaul (1 review written)

There was an excellent selection of VW Passat Estates to choose from. I eventually purchased a great car that had lots of extras. Customer Service during the sale was excellent. Very friendly, professional & answered any queries that arose. A personal bonus for me was that the car came with a full service history. Another bonus was that the car price was reduced by £200 on the day that I bought it. The sat nav fitted to the car made the journey out of London and back to the ferry that little… Read Full Review

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★☆☆☆☆

“Decline”

Written on: 13/03/2015 by JohnTennant (1 review written)

Having brought a 2012 used Mondeo from Car Giant last year I have had nothing but issues with it, and an evident indifference from Car Giant to add to my problems! In my opinion these are all about taking your money, then leaving you to tread water, or basically drown - my disadvantage in the unfortunate transaction was to trust these in the first place. They have given me all the excuses for vehicle with clear inherent issues that they didn't discover/disclose before the sale - the final straw… Read Full Review

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★★★★★

“Great quality and value.”

Written on: 13/03/2015 by Isabelita (1 review written)

I have recently bought a Mercedes 160 (PK60bky) this is the second I have purchased from Car Giant, the reason I went back to Car Giant to purchase a car for the second time, was because the first time I bought a super car and it's given me no problems over a period of 7 years.The overall buying first time could not be faulted and this time everything about buying the car exceeded my expectations. The salesman was extremely pleasant and knowledgeable, he gave us many options with no pressure… Read Full Review

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★★★☆☆

“The Choice Is Yours”

Written on: 12/03/2015 by GenesisBurke371 (1 review written)

having read quite a lot of the reviews on here I thought I should contribute my views to this site, this is my second time of buying with car giant, whilst I have not experience any MAJOR problems with the car , (the last car I brought I received problems a week down the line but CG fixed them all - I did put alot of pressure on them to be honest and also paid serveral visits to them as the problems where still there despite them telling me that they have fixed it ) I must agree with some of… Read Full Review

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★★★★☆

“My car giant review”

Written on: 12/03/2015 by FinnHansen63 (1 review written)

Hi everything was fine. But hard getting a test drive, had to wait about 45 mins… Read Full Review

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★☆☆☆☆

“Be very very careful”

Written on: 12/03/2015

I walked away from a sale yesterday after wasting a whole day at Car Giant. The 'paperwork' for my car consisted of a simple printed page asserting two services and mileage from National Mileage Register and MOT that DID NOT MATCH the car's odometer. The service mileages (uncorroborated by any dealer stamp or garage) were highlighted but the much higher MOT mileage (entered by the MOT centre) were not highlighted. The manager claimed that this was a mistake by the MOT service centre who had… Read Full Review

Puddingboy's Comment

Written on: 12/03/2015

You are lucky you got your deposit back ..... I posted a few days ago about a peugeot 3008 reg SJ61OXL. ..... We walked away from that deal on the day we were meant to collect. Long story short, it was displaying faults on the dashboard. The car was resold a few days ago, hey presto it's back on their website again today..... I say no more and rest my case, we were declined our deposit...

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★★☆☆☆

“Not for me ”

Written on: 12/03/2015 by Branders88 (1 review written)

I would not recommend Car Giant because on visiting the site, I wasted took around 3hours. I would have liked to be given an offer for my car, or even maybe purchase a vehicle during this time; but all I received was a lot of hard sell, so I exited… Read Full Review

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★☆☆☆☆

“AlanHuggins”

Written on: 11/03/2015 by AeronHuggins (1 review written)

I went to view a 2014 Ford Mondeo, First things first I was left waiting in reception for 30 minutes before the salesman finally turned up. He explained they were short staffed today so I thought fair enough. After we got taken up to the sales area it was clear although we had had several phone conversations he had no idea what we were there for. After looking at the car online he asked us our budget to which I advised we had finance in place at a set amount and was ready to go, the salesman… Read Full Review

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★☆☆☆☆

“Think Twice before using Car Giant”

Written on: 11/03/2015 by EmmaYates (1 review written)

on the 20th February I bought a Toyota Celica from Car Giant, was told it had two previous owners, received the V5 and it had 6! Told them the car overheats and still has exhaust problems (they said they had fixed these) they haven't had the decency, courtesy or professionalism to try and resolve these issues. I have seen other bad reviews for this company and have decided to go through county court to get my money back. I offered to drive down to meet the customer services manager but was… Read Full Review

Puddingboy's Response to EmmaYates's Review

Written on: 12/03/2015

I posted a few days ago about a peugeot 3008 reg SJ61OXL. ..... We walked away from that deal on the day we were meant to collect. Long story short, it was displaying faults on the dashboard. The car was resold a few days ago, hey presto it's back on their website again today..... I say no more and rest my case, we were declined our deposit...

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★☆☆☆☆

“Non Refundable Deposit Lost -- Car ESP ASR system faulty”

Written on: 11/03/2015 by Crockettqx169 (1 review written)

Due to someone reversing into my fiancée's car recently and resulting in it being written off we were in desperate need of a replacement vehicle. We found an ideal looking car (Peugeot 3008 SJ61OXL) on car giant and our car finance company recommended that we book a test drive and put a deposit down as soon as possible as cars sell really quickly. On Friday 20th of February I went and took it for a brief 8 minute test drive ( 0.6 mile round trip into an abandoned part of an industrial… Read Full Review

Puddingboy's Comment

Written on: 12/03/2015

A bit odd to be commenting on my own post but After we rejected the car it was resold a few days ago, hey presto it's back on their website again today 3rd time unlucky for someone ..... I say no more and rest my case.

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Puddingboy's Comment

Written on: 14/03/2015

Thanks halogen999,

Just yesterday, under advisement from a legal advisor, it was recommended that I write a "letter before action" .

Lo and behold I received a reply email the same day and the cheque for my deposit arrived today.

All I will say is lesson learned......

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Halogen999's Comment

Written on: 13/03/2015

Suggest you take legal advise - i think you are entitled to a full refund under The Sale of Goods Act 1979. Look into it.

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