Car Giant Reviews - www.cargiant.co.uk

★★★★☆
4.3 / 5
1499
87% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Appalling service and lies!! AVOID”

Written on: 10/08/2016 by Not__happy (1 review written)

Car Giant staff are incompetent and rude. I have been waitinf over 10 days for my refund in purchasing the 5 days drive away insurance because a staff member gave me the wrong dealership number to enter. I was lied to when agreed a set monthly amount on higher purchase, they increased the loan without my consent, they were rude when I came to collect my car and didn't help me to get aquatinted with the car, as their email stated. I also accepted to get the extra warranty and gardX over the… Read Full Review

Cargiant's Response to Not__happy's Review

Written on: 15/08/2016

Dear Sir/Madam, we are extremely concerned to hear about the experience that you have had with us and we would like to follow up with you on this. Please email us with your car registration as soon as possible so we can look into this for you. Best wishes, Cargiant.

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Not__Happy's reply to Cargiant's Comment

Written on: 16/08/2016

I don't believe you are that concerned, because I have tried to resolve this issue with someone over the phone and email and it's like everyone is trying their hardest to avoid my complaint. I am now coming down to Car Giant in person and have been told Ali, senior manager from Compliance/Finance will be speaking to me. But I can only see another excuse coming from Car Giant to not be 'able' to speak to me.

I will be extremely suprised if my issue is resolved when I come to Car Giant. Apparently the managers have tried to call me numberous times, but my number is 'unavailable' yet you got through to me with no issues, when completing the sale and no one else has a problem getting through to me. Not only that, no one seems to be available at the time when I have called.

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Cargiant's Response to Not__happy's Review

Written on: 16/08/2016

Dear Sir/Madam, we are extremely concerned to hear about the experience that you have had with us and we would like to follow up with you on this. Please email us with your car registration as soon as possible so we can look into this for you. Best wishes, Cargiant.

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★★★★★

“didnt know this place existed!!!!!!”

Written on: 04/08/2016 by Martinmg368 (1 review written)

never been before but will certainly be back, the whole experience was easy and enjoyable from start to finish. every make and model of car in a well set out area, my husband left here with the car hes been looking for and paid full price thats a first too!!!! the salespeople are all very smart and friendly nothing was too much trouble. the lad who we saw was locksley gray and he kept us updated throughout the process and made it worthwhile travelling across the country. … Read Full Review

Cargiant's Comment

Written on: 15/08/2016

Hi, thanks for the great review. We're delighted to hear that your received top class customer service. Thanks for recommending us on to your friends and family, please do like us on FB and follow us on Twitter. Thanks again for choosing Cargiant!

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★★★★★

“Great service”

Written on: 27/07/2016 by NasirKhanJadoon (1 review written)

Every thing from A to Z was great, especially sales adviser (Mr Rizwan Salam) and finance manager(Mr Mitish) were both very helpful. I will definitely recommend Car Giant to my friends and family… Read Full Review

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★★★★★

“Brilliant”

Written on: 26/07/2016 by andrewt357 (1 review written)

Would highly recommend great service Brenden was excellent… Read Full Review

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★★★★★

“Brilliant”

Written on: 26/07/2016 by andrewt357 (1 review written)

Really good service Brenden was brilliant would highly recommend it… Read Full Review

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★☆☆☆☆

“Worst dealer ever”

Written on: 18/07/2016 by McDougalltp125 (1 review written)

Worst dealer ever, staff are extremely rude, lazy and come across as untrustworthy, they don't want to help or guide people through their procedure. This is the 3rd time in going to Cargiant, but never again, I wasn’t the only person that walked out without buying. I think the sales team need better training all-round. Seems like the place has gone back… Read Full Review

Cargiant's Comment

Written on: 21/07/2016

Hi There, sorry to see that you have had a bad experience with us here at Cargiant. Could you please email us with more information of this situation so we can look into this further. Kind Regards, Cargiant.

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Not__Happy's Comment

Written on: 11/08/2016

I have written to Cargiant regarding my complaint and still awaiting for someone to 'look into this further'. Customer services is appalling and I wouldn't wish anyone the horrendous experience I have gone through with Cargiant so far.

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Not__Happy's Comment

Written on: 11/08/2016

I think you got away lucky! Unfortunately for me, I bought from them and the multiple lies they told me to get the sales. The aftercare is non existent and they've told me they would refund my money, which they made me pay twice due to staff members incompetency and almost 2 weeks later, I am still waiting a response to my complaint and refund. Lazy, rude and untrustworthy are the words I would also use to describe them as a whole.

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★★★★★

“Rash kumar”

Written on: 11/07/2016 by Rashkumat (1 review written)

I recently purchased a car from car giant i had a great experience from begining to end . Staff were knowlegable polite and helpful… Read Full Review

Cargiant's Response to Rashkumat's Review

Written on: 21/07/2016

Hi Rash, we are really pleased to hear you had a great experience at Cargiant. Happy driving and thanks for choosing the Cargiant Team.

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★★★★★

“Best place to buy a used car”

Written on: 09/07/2016 by MiahD (1 review written)

I have bought four cars from this place over the last 6 years, the last one a couple of months ago. The staff are very friendly and very knowledgeable and provide an excellent customer service. I would love to mention names but I'm not allowed. I reckon Car Giant is the only place I would go to buy a used car. They have a very large collection of cars in excellent condition which leaves you spoilt for choices. Go buy your car from there today, trust me you won't be disappointed… Read Full Review

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★★★★★

“A good place to buy your next car”

Written on: 20/06/2016 by BruceWil (1 review written)

I bought Citroen C3 from Car Giant a few years ago and never had a problem with it. Now I have just bought a Toyota Auris. The whole buying process was very easy and the sales staff were friendly, helpful and knowledgable. There was no undue pressure to buy but remember popular models sell fast because prices are competitive. Their website gives just about all the information needed about the car with good photos too so its just a question of booking a test drive when you have chosen your… Read Full Review

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★★★★★

“Not what you expected”

Written on: 20/06/2016 by rkchan (1 review written)

I have been to car giant many times over the years but never brought from there as I used it more to look at potential cars I am interested in and come here to look at the interiors etc rather than go many different places to see, but now their cars are better prepared and not all with mega high mileages and car phones stuck on them. The teams are more professional now rather than the old sales them they used to have who were very pushy and like back street traders, very surprised, so surprised… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 17/06/2016 by Devineld455 (1 review written)

rubbish after sales service. Quick to take your money and charge you lots of money to put things right. do yourself a favor and look else where for a car… Read Full Review

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★★★★★

“Excellent car and great sales person”

Written on: 14/06/2016 by scyu (1 review written)

I saw the car I wanted and I went to car giant. He was a calm and relaxed salesman who gave me all the information I needed for the I wanted to buy. He did not pressurise me in viewing the vehicle and gave me and my wife privacy to view the check the car on the forecourt. He was professional and stood out amongst the part exchange, finance and collections departments. He had great attitude and customer service and genuinely made me feel like a customer. For Car giant this excellent service. He… Read Full Review

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★★★★★

“Excellent choice, hassle free experience”

Written on: 14/06/2016 by Hartdh485 (1 review written)

There is a huge choice of vehicles and all seem to be well priced. The staff i spoke to were all helpful and polite, and pressure free. All and all it was a good and very quick and easy experience. Cargiant takes the hassle out of a buying a car… Read Full Review

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★★★★★

“Large choice. Amazing prices.”

Written on: 11/06/2016 by GNcourtney (1 review written)

This is the 3rd car we have purchased from Cardiff Giant. This place is great. Massive choice of cars. Prices are great. Customer service is really good. Definitely recommend buying cars from them… Read Full Review

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★★★★★

“Fantastic Place for Cars”

Written on: 09/06/2016

So many choices, staff were great too. Would definitely recommend to a friend. My family purchased 3 cars in 3 weeks from Car Giant… Read Full Review

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★★★★★

“Excellent service!”

Written on: 09/06/2016 by xxMcConnell16 (1 review written)

I recently bought a car from Car giant and received excellent service by the salesman and manager. All ver courteous and efficient. Have already recommended it to friends and family… Read Full Review

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★☆☆☆☆

“Stay away!”

Written on: 06/06/2016 by Jakaylaz408 (1 review written)

stay clear they are vultures!… Read Full Review

Cargiant's Comment

Written on: 09/06/2016

Hi There,

Sorry to see that you have only given us a 1 star review, would you please email us with a description of what happened so I can look into this further.

Kind Regards, Jade

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★★★★★

“Excellent service before and after sales!”

Written on: 03/06/2016 by MrsMac2016 (2 reviews written)

Excellent customer service! We were attended to very quickly when we went to Cargiant. The sales assistant listened to our requirements and showed us suitable vehicles. When I suggested other vehicles we were advised why they wouldn't meet our needs in a non-patronising way and were still shown the vehicles for peace of mind, I cannot sing their praises enough and would definitely recommend them and will in fat be using them again in the future!… Read Full Review

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★★★★★

“Excellent service before and after sales!”

Written on: 03/06/2016 by MrsMac2016 (2 reviews written)

Excellent customer service! We were attended to very quickly when we went to Cargiant. The sales assistant listened to our requirements and showed us suitable vehicles. When I suggested other vehicles we were advised why they wouldn't meet our needs in a non-patronising way and were still shown the vehicles for peace of mind, I cannot sing their praises enough and would definitely recommend them and will in fat be using them again in the future!… Read Full Review

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★☆☆☆☆

“Engine Oil and Gear box Problem”

Written on: 30/05/2016 by SamirDesai (1 review written)

I have faced issues with my Skoda Octavia TSI (DSG) in the gearbox & engine oil. Since i purchase above Skoda i have topped up engine oil almost 6 times since last year in August(Every 2 months). Also in the gearbox when i drive in 1st and 2nd gear the car juggle. When I went to the skoda dealer workshop they have confirmed that it was with the clutch system & regarding engine oil, they have to take the whole engine out and need to check. And thereafter if there is a problem with the engine… Read Full Review

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