Car Giant Reviews - www.cargiant.co.uk

★★★★☆
4.2 / 5
85% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Car Giant - www.cargiant.co.uk - Ask a question now

Media Gallery for Car Giant - www.cargiant.co.uk

Car Giant - www.cargiant.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Good and friendly team”

Written on: 25/07/2014 by Webb493 (1 review written)

I liked every thing , prior to me coming over, was accepted for credit and it took me over three weeks to come over, made an appointment and later , had a phone call from a staff member seeing how the appointment went ,finally when I made up my mind the stuff were very helpful and very upfront a, always ready to go extra mile… Read Full Review

Report this review
★★★★★

“Excellant car as described, very professional service”

Written on: 25/07/2014 by IshaanAbernathy122 (1 review written)

Excellent service, car as described, no nasty surprises. ~would recomend to friends or use again… Read Full Review

Report this review
★★★★★

“My experience with Cargiant”

Written on: 25/07/2014 by DJMcLaughlin (1 review written)

I viewed a number of cars on Cargiants website and after selecting a car i liked at a price i liked, i rang sales at Cargiant. The person i spoke with was most professional and gave clear and helpful advice on how to proceed with my purchase. Never once was anything mentioned suggesting a sales pitch, only important info when making a purchase. On arriving at Cargiant i was directed to view and test drive the vehicle and again no mention of what a good car or good bargain i was getting, a very… Read Full Review

Report this review
★★★★☆

“Mistkes happen”

Written on: 25/07/2014 by bobgray (1 review written)

I found the service on the whole very good, the sales people were knowledgeable, but most importantly no pushy. My only complaint and it's not really a complaint is that I am disabled and therefore did not want the car taxed and when it came to collection there was the tax. After a bit of to and froing this was settled amicably even though it meant a bit more work than it should on my part. We all make mistakes and it is how they are dealt with that counts and in this instance both sides were… Read Full Review

Report this review
★★★★★

“Impeccable service”

Written on: 25/07/2014 by Craigbutcher7 (1 review written)

The combination of an excellent website and fantastic frontline customer service makes Cargiant an absolute winner for me. I had an idea of the car I wanted on the Friday while searching the website and on midday the following day, I was home with my new car. Great service, no hard sell and simple and easy. I have recommended Cargiant to friends and family and will be back again one day. One word of advice is that it needs to be mentioned on the website that cars come untaxed and should give… Read Full Review

Report this review
★☆☆☆☆

“Read everything you sign-CAR GIANT doesn't explain!!!”

Written on: 25/07/2014 by Claired385 (1 review written)

In June of 2014 I have purchased a BMW 530D GT.I was sold an AA Warranty with the car and paid almost £1000 extra for three years.Not driving the car much for the next month (couple of times to school and back and once to Margate)the suspension springs got broken.Not worrying much,since I knew I had the warranty covering this things ,I've taken my car to BMW garage (I couldn't ask AA warranty if it was ok since they close at 17.00 and it was past that time)thinking that I could have it done… Read Full Review

Report this review
★☆☆☆☆

“Think twice!!! ”

Written on: 18/07/2014 by Pooj (1 review written)

We purchased a 2011 Volvo S60 in May 2014, we also took out Car Giants recommended warranty on the vehicle. Having the vehicle for just a month, it started to cause us issues and the following faults were what we experienced and reported. The diesel particulate filter warning light appeared on the car, this was also reported at the time of purchase but we were assured that all that was required was a clean of the filter and the car is good to go. As I mentioned this problem reappeared and Car… Read Full Review

Report this review
★★★★★

“A second great purchase”

Written on: 08/07/2014

This is the second time I have purchased a car from Car Giant and yet again the service was fantastic from start to finish. There is no pressure selling and nothing was too much trouble. I didn't like the car I had booked a test drive for so that was cancelled and I took another 2 out instead. I was also trading in my old car so whilst the vehicles were being moved to test drive we were directed to the part exchange area where we were immediately seen and given a price within 5 minutes. I had… Read Full Review

Report this review
★★☆☆☆

“Hi, bought a Vauxhall Corsa from Cargiant exactly a...”

Written on: 04/07/2014 by arvindn (1 review written)

Hi, bought a Vauxhall Corsa from Cargiant exactly a year ago. With there no negotiation on price policy & almost no offers/discounts, I felt I paid a bit more than buying from a smaller dearler in the hope of getting a quality checked & good used car. But that was not the case. Within 1 month of buying, its brake pads had an issue & had to be replaced (which Cargiant covered), but after a few months, once again there were problems & the Coil pack had to be changed costing me £500 at a Vauxhall… Read Full Review

Report this review
★★★★★

“very happy and pleasent experience”

Written on: 04/07/2014 by KaseyKemp398 (1 review written)

I have to say the i did a lot of research on line and i read a lot of reviews before using car giant. Most of them were not that good but i took the risk of having my own experiemce with them before believing what others were saying. Went there, found car i liked..aproached a member of staff..gave a few details so nobody could acces the car, applied for finance which was approved 2 minutes later...paid a 200 deposit...was explained very clearly how finance works ans what products they have for… Read Full Review

Report this review
★★★★★

“VERY IMPRESSED”

Written on: 03/07/2014 by bfjrich (1 review written)

My husband and I recently went to Car Giant initially to just have a look at Mercedes SLKs for me. He is 6'6" so we needed to be sure he could fit into one and also drive it comfortably. We werent intending to actually buy one that day. This was our first visit so we didnt know what to expect. Even though its massive, the vehicles are all ordered by make and very easy to find. The quality of the stock was very impressive. All the staff on the floor were very helpful. After seeing one that fit… Read Full Review

Report this review
★★★★☆

“Car Giant is a real car supermarket!”

Written on: 03/07/2014 by gcColeman250 (1 review written)

The best start is to apply the finance online if you need one as well as browsing for the cars option. They opening hours is 9 to 10pm in the week, so its plenty of time to get everything done in a day. I came down at the weekend and it was very busy but fortunately because i have arranged everything over the phone and online, it was less pain that what it looks. One of the staff member was with us through the whole process. He was not pushy at all which make thing even went smoother… Read Full Review

Report this review
★★★★★

“Great first experience”

Written on: 02/07/2014 by 350Robinson (1 review written)

I decided to buy my first car and as I don't have any previous experience with buying cars I searched for my first 'stalion' online and mainly on car giant Web site. When I decided which make of a car I want I decided to visit the store in White City. I was just amazed how big the place was and how much choice was available. Everything was so organised and we'll marked - you know exactly where to go. The choice of cars was great and prices too. All cars were of very good age, milage and… Read Full Review

Report this review
★★★★★

“Cargiant saves the day!”

Written on: 02/07/2014 by AlexanderMark (1 review written)

I weekly commute from the country to London so having a car is esential. Unfortunately two weeks ago my car was struck by a deer as I was heading up to London. The AA got the car and me to London but as the damage was extensive I decided to scrap the car. First thing next day I went on the Cargiant website to see what they had in stock. They had a huge choice of cars at all prices and of all makes. I found one that looked like it met my requirements and over the internet booked a test drive… Read Full Review

Report this review
★★★★★

“Car picked Deposit put down, on the road day after...”

Written on: 02/07/2014 by Meanodeano (1 review written)

Pretty straight forward, staff very helpful and cars are on point!!… Read Full Review

Report this review
★★★★★

“Friendly hassle free”

Written on: 02/07/2014 by DickieD01 (1 review written)

As soon as we arrived, the first member of staff we encountered was friendly and helpful without making us feel pressured or hassled, no falseness. That first encounter was not a fluke, the consistency of helpful no hassle service continued right through out the site. That's what pleased me most and it's exactly what I had hoped for. It's why I chose a 'car supermarket' and avoided a conventional car dealership. I didn't want to be sold to. Travelling from France it was vital for me to have a… Read Full Review

Report this review
★★★★☆

“An easy and affordable way to buy a car”

Written on: 26/06/2014 by MollyMorrison465 (1 review written)

I was apprehensive about going to Car Giant to buy a new car as I was concerned that it would just be a cavernous place filled with over-eager sales staff and a never ending supply of dodgy cars: how wrong I was. Car giant is firstly, laid out brilliantly. You can go and look for the car you want easily and without needing to engage with sales staff until you are sure of what you are interested in. Also, the sales staff while friendly enough to say hello do not approach you at all, which takes… Read Full Review

Report this review
★★★★☆

“my new polo”

Written on: 26/06/2014 by communitynurse (1 review written)

I searched the great website for a few weeks and had a look at a few cars. I also talked to friends who had bought cars from car giant before visiting. I was quite apprehensive as its such a big decision. However I found the staff very helpful, and very well informed about the cars. The car I found had a few minor scratches, and had already had money taken off for this... I checked. The test drive was short, 5-10 mins, but enough to check out the feel of the car. I found the whole process to be… Read Full Review

Report this review
★★★★★

“Fast and efficient service for same day car buying.”

Written on: 25/06/2014

At Car Giant I was able to buy the exact car I wanted at a lot less than anywhere else, and I was able to drive it away the same day. The staff were knowledgeable and helpful, and there was no hard sell, just information and answers when I needed them. The whole process was very efficient and the waiting time was minimal for test drives and collection of the car. I would recommend Car Giant to anyone, I have bought from them several times and it has always been a positive experience… Read Full Review

Report this review
★★★★☆

“Efficient and professional”

Written on: 25/06/2014 by Frenske (6 reviews written)

We did not buy our car from cargiant, but that was just because we think the car had at tad too many dinks and scratches (but the price was lower). So this based on the viewing and test drive. The car sales person was friendly and quickly the point, straight away mentioned that the car only has one key rather than two. Showed the history, service history, etc. There was no pressure sale and he left us alone for 10min with the car or so to view the car inside and outside. The test drive was a… Read Full Review

Report this review
overview