Names www.names.co.uk Reviews

Namesco Limited, Acton House,, Perdiswell Park,, Worcester, WR3 7GD
0845 363 3632
★★★★☆
4.2 / 5
519
83% of users recommend this
  • Value For Money

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Names www.names.co.uk

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Latest Reviews

★☆☆☆☆

“ignore support tickets”

Written on: by NylahVega497 (1 review written)

so ordered a domain, got asked to verify email address ( ICANN request) after 12 hrs and 2 resend requests i f#get the email to verify email address, do this, but still names.co.uk say i have to verify my email before i can get access to domain. after several messages and another 12 hrs they reply saying they will refund me, but still they have not cancelled the domain, so i cannot go get this from another company and so far they are just ignoring me by support ticket , twitter or facebook, yet… Read Full Review

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★☆☆☆☆

“Absolutely Pathetic - Beware”

Written on: by 453Weeks (1 review written)

Signed up for an annual contract, but Namesco were unable to support our needs. So asked for a refund 3 days after signing up, and was offered a 20% refund based on their Terms & Conditions. Tried to call but gave up after holding 25 minutes. Very unprofessional setup, to say the least. No regards for statutory consumer rights under UK law either. Will pursue Trading Standards and my credit card provider for a refund, but save yourself the hassle and try someone else… Read Full Review

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★☆☆☆☆

“Cloudsite Web Editor - Not user friendly”

Written on: by anneq (1 review written)

Bought website to promote an online business but found the Cloudsite web editor to be very cumbersome. Emailed support looking for help and after 4 days was told that I could not do what I wanted which was to place one image overlapping onto another. I then emailed with a different option but again was told that this was not possible. At the end of this I decided to go with another provider and as I had not published the site or used the domain asked for a refund but was refused. I thought… Read Full Review

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★★★★★

“ Very good customer service ”

Written on: by 1983Hill (1 review written)

Very good customer service . He explained everything and made sure that I understood everything and I wish the rest of the team like him .Definitely recommended to friends and family even my customers with very good value for money… Read Full Review

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★★★★★

“Helpful and patient”

Written on: by dawn.fahy (1 review written)

This particular support team member was very helpful and patient with me. I'm a complete novice to all this but he bared with me and explained and helped and even logged into my site backend so he can put the required information in to get my site live. He fixed my emails as well and now I feel great because everything that was frustrating me this morning is fixed. Thanks! He was also very polite and didn't make me feel like a fool for not understanding anything… Read Full Review

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★★★★★

“Kickstarter”

Written on: by Dickie617 (1 review written)

I've been keen to align my business's namesco webmail account with Outlook and decided to invest in the Kickstarter product offered by namesco. The process was very smooth and efficient. It cost c.£30 and for that I had the dedicated support of the Kickstarter agent for over 30 minutes (up to an hour if needed). 2 devices (lap top and iphone) were aligned and both tested before the call was finished. All seems to be working fine now. The person who assisted me was knowledgeable, courteous and… Read Full Review

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★★★★★

“kickstarted! ”

Written on: by Slaughteras425 (1 review written)

Hi, The staff member was excellent in supporting me to set up my email on the devices. Was fast, efficient, clear and he was very very helpful. Thanks Names.co.uk - I'm finally up and running on email!… Read Full Review

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★★★★★

“Email server settings ”

Written on: by Herbadgesty (1 review written)

Enormous patience and diligence shown by NAMESCO team and the issue was dealt with politely and calmly! Many thanks. … Read Full Review

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★★★★☆

“Eddie Rushmoor - we can't praise him enough”

Written on: by 89Burnham (1 review written)

After feeling like I was being sent from pillar to post and holding on the line for more than 38 minutes I was starting to lose the will to continue business with namesco. However, I was finally put through to Eddie Rushmoor who I can't thank enough for taking ownership of the issue and resolving it in a calm and professional manner that returned my positivity towards namesco. He was our nominated "knight in shining armour" on the day… Read Full Review

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★★★★☆

“First class suppot”

Written on: by Caiden172 (1 review written)

I was pleased with support i was given & what I thought was going to be a difficult object to achieve was made very simply. Kind Regards… Read Full Review

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★★★★★

“Migration problems professionally resolved”

Written on:

The process of migrating our web hosing to Names.co.uk has been handled BRILLIANTLY!! Tech support has gone beyond the call of duty to resolve any problems we had. The staff were knowledgeable, polite, patient and extremely helpful. We have no hesitation in recommending their services… Read Full Review

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★★★★☆

“Migrating from Demon to a Names server.”

Written on: by Edith377 (1 review written)

It took the best part of a day to set up the new Namesco hosting details on the Online Control Panel & Server. It took a while to establish that the server did not support Front Page. I was then was advised to use FTP Software 'Filezilla' but I found it carried a Cloud 9 Virus. I'm now using Cute FTP which is OK, but in my opinion is not as good as the MS Front Page Publishing software. It took several 'phone calls to iron out the various problems but we got there in the end. Most of the Tech… Read Full Review

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★★★★★

“Great technical support”

Written on: by Chayaj440 (1 review written)

I've been a happy customer of Namesco for about 7 years and, although not the cheapest on the market, this is greatly outweighed by their dedicated UK-based support and reliable services… Read Full Review

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★★★★★

“Patient, courteous, helpful”

Written on: by Vernoncoleman (1 review written)

the person I dealt with helped me through the whole registration and payment process with patience and understanding A great introduction to your company Congratulations I wish there were more like him… Read Full Review

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★★★★★

“Patient and helpful”

Written on:

the person I dealt with was enormously helpful and consistently patient as I struggled to register and complete payment forms. Oh that there were more such people at the other end of phones… Read Full Review

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★★★★★

“Fast, spot-on, helpful customer service”

Written on:

I have recommended this company to friends in the past because they are user-friendly, efficient, affordable and their customer service is second to none. I have just bought a new domain name with email and a basic web pages and been greatly helped along with setting it all up in the space of a few hours… Read Full Review

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★★★★★

“Sitemaker assistance”

Written on: by candocubes.com (1 review written)

Having struggled with trying to include a promotion code on my website, I mailed tech. support. After almost instantaneous response, and several more questions, problem was resolved that same afternoon. Very impressive!… Read Full Review

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★★★★☆

“Really helpful fast and friendly! ”

Written on: by Hurstts105 (1 review written)

Really helpful fast and friendly!… Read Full Review

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★★★★★

“helped me with apache migration”

Written on:

as a web designer i dont know much about web server or apache or deus. they helped me migrate when they could have said it was a website issue. they also went that little bit further which was really nice… Read Full Review

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★★☆☆☆

“Always trying to sell”

Written on:

I bought from names.co.uk because its a UK based company, I thought I would get on well with their services. However, I found them to be constantly focus on making me by more, instead of making my user experience a good one. When trying to Host a domain from domains.co.uk on a separate hosting package, they directed me to buy their own hosting. Their how to host 'tutorial' is an insult. Poor poor poor user experience for me… Read Full Review

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