Names www.names.co.uk Reviews
Namesco Limited, Acton House,, Perdiswell Park,, Worcester, WR3 7GD
0845 363 3632
Latest Reviews
★★★★☆
“Quick and efficient”
Written on: 19/06/2013
I had some email problems which were dealt with quickly and I got my emails that I thought I had lost! Goog tracking system on the server control panel so you know what's happening with the query. (read more)
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★★★★★
“Amazing site”
Written on: 19/06/2013
Im hopeless on a computer but with the help of Matt at names.co.uk I'm up and running. Very very happy. Keep up the good work (read more)
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★★★★★
“Kieran is so helpful”
Written on: 19/06/2013
Kieran was very helpful and patient with me. I am in the process of setting up a new website. I needed to do something with my domain which I thought would be very difficult but he went through each of the steps very slowly and clearly. Something that i thought would take me forever to figure out myself turned out to be quite simply with Kierans help. (read more)
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Written on: 19/06/2013
Hi, thank you so much for the really lovely review. I have passed this onto Kieran and let me tell you it has really made his day. We are always grateful for feedback like this as we can use it as an example to improve the customer experience even more. Thanks again Eddie
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★★★★★
“Top Notch!”
Written on: 19/06/2013
Great design packages - I have 2 websites with them at the moment and will be getting a third. Simple to use once you get to grips with the basics and great support team available by phone or via email. Will continue to use :) (read more)
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Written on: 19/06/2013
Hi, Thanks for the great review, glad to hear you are getting on well with our packages, and as you say our support team is on hand if you need them. Did you know we also offer an Online chat facility on our website as well. Thanks again Eddie
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★★★★☆
“Fast and friendly”
Written on: 17/06/2013
Got my problem solved within 16 hours, (14 of which were over a weekend so I didn't expect a response). Friendly and quick to respond through their twitter channel. (read more)
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Written on: 17/06/2013
Hi, Thanks for the good review, we always aim to respond as fast as possible, glad we could get that sorted. Thanks again. ^Eddie
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★☆☆☆☆
“ON HOLD FOR EVER UNRELIABLE AVOID”
Written on: 17/06/2013 by AJ11111
You are kept on hold forever, on a 0845 number so they are making money out of their incompetence. service poor, had constant problems with my email account. avoid (read more)
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Written on: 17/06/2013
Hi AJ, I'm sorry to hear about that, I've just checked and our average response time is currently 2minutes 49 seconds. You must have been one of the few we have missed. Could you let me know and account reference or a support ticker reference and I'm sure we can sort out your emails. Thanks ^Eddie
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★☆☆☆☆
“Transfer Rip Off”
Written on: 14/06/2013 by mwheath (1 review written)
Most providers let you transfer away for free. Not Names!!! You are lured in by initial cheap rates then stuck at the rip off rates for renewal Steer Clear! (read more)
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Written on: 17/06/2013
Hi Thank you for your review, our transfer prices are set to the same as that of a gTLD registrar. So I do not agree that it is a "Rip-Off"
If it is a uk domain you are wanting to transfer you can contact Nominet directly and they will change the tag on multiple domains for a 1 off fee, so if you have more than one domain it is usually cheaper to do it this way.
That being said, I'd like to thank you again for your feedback as we take great care to ensure the services we provide to all Namesco customers are the best in the industry and we always appreciate customer feedback to help us to meet the high standards we set for ourselves and all our staff.
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★★★★★
“Names.co.uk work for me”
Written on: 14/06/2013 by LucyBar (1 review written)
Great service, have been with names.co.uk for a few years now, hosting a couple of different websites. HAve't had any problems at all. No disruption with service of anything. when i have needed help with setting something up, they have helped. VEry capable team, and I'm really happy that I\m hosted through them. (read more)
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Written on: 17/06/2013
Hi, wow thanks for that review, it is really pleasing to hear when our customers are happy. I will make the team aware of this so they keep up the good work. Thanks again, Eddie
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★★★★★
“Help with FTP access”
Written on: 13/06/2013
damion was patient and helpful and gets 5 stars and in fact once i had modified the ftp password both on my control panel and the modify ftp drop down of microsoft Publisher, the site was uploaded by the publisher programme with no further trouble so i didn't need to download a ftp program. my online request for clarification answered by an advisor (definitely not 5 star) did not answer my question which was simply which password related to the ftp site: i.e. the entry to email one or the... (read more)
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Written on: 17/06/2013
Hi, Thanks for your great review, I will pass this on to Damion as praise well earned. I am currently reviewing our email responses and I will make sure that in future customers are aware that updating FTP passwords can effect their emails. Thanks again for the feedback. Eddie
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★★★★★
“Excellent Fast Service”
Written on: 12/06/2013
My dealing was with Namesco Ireland and the service was brilliant. My request was handled really quickly and professionally. A pleasure to deal with... thank you. Appreciate all your help. (read more)
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Written on: 13/06/2013
Hi, thanks for the good review, it is a pleasure to help all of our customers, and it is always nice to know that our customers appreciate it. Thanks again Eddie
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Showing 1 - 10 of 127 Reviews
★★★★★
“Good on the phone, good follow up by email”
Written on: 12/06/2013
I had what turned out to be a relatively simple problem. The guy on the phone handled it perfectly even though he could have been forgiven for slapping his forehead. then he followed up with an email to summaries the directions given. Top notch all around. (read more)
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Written on: 12/06/2013
Hi, thank you for writing us a good review. Glad to hear you benefited from our phone support, we are very proud of how professionally our phone support deal with enquires. Your feedback is appreciated, I will pass this on to our team. Thanks again Eddie.
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★★★★★
“Sorting out eMmail after Domain Transfer”
Written on: 11/06/2013
Transferred my domain to Names then tried setting up eMail. Didn't however update the nameservers. I raised a ticket with Names and received a very prompt and helpful response with detailed instructions on how to make the required changes. So far excellent service. (read more)
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Written on: 12/06/2013
Hi, thanks for taking the time to review us, it is greatly appreciated. The nameservers are an easy thing to miss when transferring a domain, but as you have found out it is also an easy fix. Glad we could get that sorted out. Thanks again Eddie.
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★★★★★
“Number 1 for Customer Service”
Written on: 11/06/2013 by TruckTech (1 review written)
Always a prompt response when there Is a problem, excellent detailed email to rectify problems. I was introduced to this company on a 10 week web design course, told by the tutor they are one of the cheapest, but he did not add they also had fantastic customer service which goes a long way keep up the good work your spot on (read more)
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Written on: 12/06/2013
Hi TruckTech, thank you for the review, we appreciate feedback of all forms and good feedback is always welcomed. I will pass this on to the team. Thanks again Eddie
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★★★★★
“Email/forward setup”
Written on: 11/06/2013 by harry666999 (1 review written)
I had to contact Reg365 by phone today spoke with a very nice guy and in no time the email/forward was all set up and running. Great service got to speak to someone fast would recommend Registry 365 to all. Harry Westaid. (read more)
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Written on: 13/06/2013
Hi, thank you for the review and your recommendation. We aim to answer the calls fast and resolve each problem first time. Thanks again Eddie.
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★★★★★
“Domain Renewal Issue”
Written on: 11/06/2013
I had repeatedly ignored the renewal reminder emails... By the time I got to renew the domain was suspended. I opened a ticket online and within 20 mins had a response staying it was available to renew again in my control panel. Very fast and efficient service :) (read more)
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Written on: 12/06/2013
Hi, thanks for the review, it's great to see that the response times are really fast. In situations where a domain has gone overdue it's important to get the fast service you need. Glad we could get this sorted. Thanks again. Eddie
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★★★★★
“e-mail changes”
Written on: 11/06/2013 by SouthLakesLodges
I have just had to alter my e-mail settings and due to being only just I.T. literate had to throw myself on the mercy of the help desk! Their patience was greatly appreciated. They sorted out my final query almost as fast as I asked the question! Many thanks again. (read more)
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Written on: 13/06/2013
Hi, thanks for taking the time to give us the review. I'm very glad to hear our agent could resolve the issue with you over the phone. I'm proud to say our team are able to help all customers ranging from web designers to customers taking their first steps into the internet. Thanks again Eddie
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★★★★★
“web site down”
Written on: 11/06/2013 by hyde149 (1 review written)
Got in touch with the tech guys when my site was down, couldnt get it back up no matter what I tried, within 10 minutes of speaking to them they had talked me through the problem and also emailed the solution too, thanks guys! (read more)
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Written on: 11/06/2013
Hi thanks for giving us the great review, I'm glad that it was resolved quickly for you. Our team are getting faster everyday, you know where we are if you need us again.
Thanks
Eddie
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★★★★★
“Very helpful and good value”
Written on: 11/06/2013 by ECommins (1 review written)
I'm a complete newbie to the world of blogging and knew pretty much zero about domains/hosting/servers/email configuration and all that IT gobbleydegook, but the support team here guided me through it all and I'm up and running with my blog which I'm delighted with. I had started with another hosting company first but found it took a few seconds for the site to load, so moved here and the site loads instantly. Overall, very happy to recommend. E. Commins (read more)
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Written on: 13/06/2013
HI, thanks for the review and the recommendation. We are always here if you need help with any of our services. Great to hear that your website is now running as it really should. Thanks again Eddie.
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★★★★★
“quick-query-solved”
Written on: 10/06/2013 by JLKennedy (1 review written)
Every time I have a question for this lot, I am consistently impressed by how quickly they respond! Hardly get chance to take an in-breath and someone has got back to me - they've got it all sorted, they're on the ball and the response always provides a comprehensive conclusion. I don't think I've ever had to ask anything else after the query I originally had. Really impressive customer service! Complete satisfaction so far (and being a super-picky person, that's rare!!) Keep up the amazing... (read more)
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Written on: 10/06/2013
Hi, Thanks for the great review, our Online Support guys are working very hard to keep the response times fast and accurate, and I'm glad to hear the hard work is being felt by our customers. Thanks again Eddie.
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★★★★☆
“Good support”
Written on: 10/06/2013 by cgreen69
Rather impressed with these guys, I had a technical issue that arose on a Saturday afternoon. After logging a ticket online I had a resolution to my issue promptly. (read more)
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Written on: 10/06/2013
Hi, Thanks for the great review, I'm glad we were here to assist you over the weekend. We are open everyday with the exception of Christmas day and New Years day. So you you ever need us you will most likely be able to get hold of us. Thanks again ^Eddie
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Showing 11 - 20 of 127 Reviews
★★★★★
“They are all that.......”
Written on: 09/06/2013
If you want all round service, then this is company For you! Not cheapest, but you get A1 service. Need tech help speak to James! Thanks Andy (read more)
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Written on: 11/06/2013
Hi Andy, Thank you for taking the time to give us a great review. I will send this across to James and I'm sure he will be pleases he got a mention. It's great for morale when our guys know they are appreciated. Thanks again Eddie.
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★★★★☆
“Customer Service”
Written on: 09/06/2013
I am a new customer but in the short time I have used the service I have found staff to be friendly and helpful. They have sorted out a number of issues with knowledge, courtesy and speed. What more can you ask for.If I had one thing that could do with improvement it would be that they would have a freephone number to help resolve technical issues. (read more)
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Written on: 10/06/2013
Hi, thanks for the lovely review. I'm glad to hear that you are getting the service that we aim to deliver.
I'm afraid I would not be able to get oyu a freephone service, but we do have an online chat facility on our website, and you can also submit support enquiries through your Online Control Panel.
Thanks again Eddie
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★★★★★
“Superb service for over a decade”
Written on: 07/06/2013 by HBarnes (1 review written)
As I designer I've used namesco as my first choice for hosting websites for over 10 years both on individual and multi domain hosting packages for a variety of clients including online sales. Technical support, provided in the UK by real experts, is superb. Whether online or by phone, they get to the crux of the problem with minimal explanation and sort out the problem quickly. I've used many other companies (when clients set up hosting before consulting me) and can attest to namesco... (read more)
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Written on: 07/06/2013
Hi, thank you so much for the great review it is appreciated.
It is important to us to know that our support is efficient and accurate, and good to hear you like our new control panel as well!
Thank you for your custom over the years, and here's looking forward to many years more.
Eddie
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★★★★★
“Effective and Responsive Customer Service”
Written on: 06/06/2013
Namesco have always provided me an excellent product but I can see why their customer service wasn't highly regarded - however they have changed a lot for the better over the last 18 months and I'll be sticking with the for the forseeable future. It's good to see the company not joining the "race to the bottom" like some of it's competitors who offer cheap domains with expensive renewals, "lock-in" and poor customer service. The customer service is top notch, within 30 seconds of calling,... (read more)
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Written on: 06/06/2013
Hi,
Thank you for the lovely comments, they really do make the teams hard work worth it. I will be forwarding this review to them so they can see how happy our customers are with them.
Thanks again
Eddie
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★★★★★
“Reliable No hassle Hosting”
Written on: 06/06/2013 by Anthony_Pierce (1 review written)
We have been with this hosting company for quite a few years now and have had no problems with service reliability or technical support. They are quick to respond to any queries I have. I put a request for support this morning and received a response within 7 minutes which answered my query. I have never had any down time with regards to hosting or emails and I can't ask for more than that. Extremely reliable and highly recommended. Thanks NamesCo. A great choice! (read more)
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Written on: 06/06/2013
Hi, thank you for the great review, we really appreciate it. Our support team are working hard to provide world class support with fast response times, and it is great to see the hard work is pleasing our customers. Thanks again ^Eddie
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★★★★★
“Great guys”
Written on: 05/06/2013 by E1005
I've been with namesco for about a year and They have been fantastic support. Called today as i needed help configuring my iphone! Naughty As I know I should have gone to o2! To my surprise they helped me! Support above And beyond! Keep up good work, Elaine (read more)
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Written on: 06/06/2013
Hi,
Thanks for getting in touch to let us know how much you like our support. I was delighted to hear this - it is always a pleasure to read reviews like yours and I hope you continue to enjoy our products for many years to come.
Customer comments are invaluable to us as we strive to improve and provide World Class support.
Thanks again for taking the time to write your review.
Eddie
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★★★★★
“Usable, good value, great service”
Written on: 05/06/2013 by jswinfengreen (1 review written)
Names.co.uk provide a very easy to use domain name purchase and management service with useful tools that allow you to build and manage your own site. What sets them apart from the competition though is their absolutely first rate customer service. They give you rapid, individual and useful responses to any technical queries you may have. I can't recommend them highly enough. (read more)
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Written on: 05/06/2013
Thank you for the great review, our support team are working extra hard to provide the best service and it always pleases them to hear that our customers aare feeling the benefit of this. Thanks again Eddie
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★★★☆☆
“Making the simple complex?”
Written on: 05/06/2013
I had a fast response to a query about getting set up using WordPress. Top marks. However, the link to a page with relevant support - http://x.nu/1cLE2 - didn't work It is proving to be a long and laborious process to get my website set up - surely it could be simpler? (read more)
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Written on: 05/06/2013
Hi, thanks for the good review. I'm glad the response was fast, and I must apologise for the link not working.
As a result of your feedback I have updated the article for you.
It will not work on the same link and I am not permitted to put links in this response.
You can find it by browsing to the register365 knowledge base and selecting / searching for the article :
"How to install a 1 Click Install script"
We take great care to ensure the services we provide to all Namesco customers are the best in the industry and we always appreciate customer feedback to help us to meet the high standards we set for ourselves and all our staff.
Please let me know if I can assist you further.
Kind regards
Eddie
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★★★★☆
“Accessing control panel from foreign country”
Written on: 31/05/2013
I reached out on twitter and they replied very quickly. I explained my problem to them (that I couldn't access my control panel as I was trying to access form a country other than my address). Eddie got back to me, took my details and fixed the problem straight away. My only complaint was that it wasn't obvious for me if there was somebody I could email, and I couldn't file a support ticket without logging in (which I couldn't to). Long story shot: Great, fast support. (read more)
Visit names.co.ukBy Customerfeedback
Written on: 03/06/2013
Hi, thanks for the review, it is very much appreciated. If you ever need help and you cannot get onto the control you can contact us through Online Chat on our website or via Facebook and Twitter. Thanks again for the review, glad we could get that sorted. Eddie
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★★★★☆
“Changing shop site to domain name”
Written on: 31/05/2013
I couldn't work out how to link my shop site to the domain name I had bought. One phone call, a few minutes and it was sorted. Most importantly, I wasn't made to feel ignorant in any way (which I am, of course, in all matters to do with websites.) Thanks for the efficient service. (read more)
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Written on: 31/05/2013
Hi, thanks for the review. We help each customer individually, and our team is experienced in assisting customers of all skill levels. Thanks again Eddie
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Showing 21 - 30 of 127 Reviews
★★★★★
“Great Service!”
Written on: 31/05/2013
One of my domain names kept coming up with an error notice that wouldn't allow me to update the page every time I logged in. A phone call to tech support at Namesco saw a ticket being launched after the agent had confirmed it was happening only on that domain. It was a Bank Holiday Monday that I phoned in and by 9.30 the next morning the fault had been repaired and we carried on posting as normal. Great service! (read more)
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Written on: 31/05/2013
Hi, Thanks for the great review, I am glad to hear we could get that working for you so fast. If you ever need us we are open for support everyday including Weekends and Bank holidays.
Thanks again
Eddie
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★★★★★
“Email delivery problem resolved in 30 minutes”
Written on: 31/05/2013 by CanmoreinBusiness
My account had been firing back incorrect failed message delivery notices to my contacts - which many had found annoying (not good if you're in business for yourself). I logged an email delivery issue with names.co.uk via their support service. I received a response from them promptly which allowed the problem to be cleared within 30 minutes and normal service was resumed. The solution was clearly explained in the email I was sent in plain English. Very importantly, my contacts are happy again. (read more)
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Written on: 31/05/2013
Thank you very much for the great review. I will pass this on to our support team as I am sure they will be pleased that their hard work is appreciated.
Thanks again
Eddie
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★★★★★
“Without doubt the BEST”
Written on: 30/05/2013 by Steveinorin (1 review written)
Without doubt the most helpfull assistance I have ever received anywhere on the web, nothing seems to be to much trouble, I have been with Namsco for about 13yrs and have never had cause to complain, no matter how technical (or in my case simple) the requests.have been, all my support requests have been answered within 36-48hrs (and there has been a few). I am 76yrs young, and most support teams seem to think at that age that you are to old for modern technology. Keep up the good work, you... (read more)
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Written on: 31/05/2013
Hi,
Thank you so much for the lovely review, it's so nice to be able to feed back to the team that they are doing well.
Thanks again
Eddie
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★☆☆☆☆
“Absolute terrible service”
Written on: 30/05/2013 by Richard_G (1 review written)
I can only think the below positive replies must be from employees or family of this company because I can tell you from my experiences that this company has terrible customer support and they don't care how many domains,. servers or how long you have been with them you will still get a abysmal service It not a lot to expect a reply back on the same day when you have urgent problems however forget it because you wont get a urgent reply and when you do it is usually unhelpful so you have to... (read more)
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Written on: 30/05/2013
Hi Richard,
I'm sorry to hear your experience did not meet your expectations or our usual high standard of service. Could you please respond to this with your domain name or a support reference number and I would be delighted to look into this for you to try and reach a resolution.
Kind Regards Eddie.
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Richard_G's reply to Customerfeedback's Comment
Written on: 03/06/2013
Eddie you can forget trying to keep us as a customer as you words are totally hollow
the service Namesco give their customers is totally rubbish and you and your cronies grovelling on review centre trying to improve your terrible 2 out of 5 score will be seen straight through
I repeat again to anyone who is thinking about using Namesco you use them at your own risk because the service is RUBBISH and the prices are ridiculously high so you have been warned
Only Namesco could take bad service to another level
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By Customerfeedback
Written on: 03/06/2013
Hello,
We are sad to hear you feel this way, and it is a shame you will not let us help resolve this.
We are not saying we always get it right however if we ever get it wrong we will work hard to put it right and not make the same mistake twice.
Our customers are our priority, and we will continue to work hard providing excellent support to our products.
Thanks you for your feedback.
Take care
Eddie
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Richard_G's reply to Customerfeedback's Comment
Written on: 03/06/2013
what a load of bull you have replied
I am wasting my time replying to you because I want people who review this to honestly know that Namesco have got to be the worst Domain provider there is out there, your customers service is the worst I have experienced and your prices are the uncompetitive and the sneaky way that you up your prices and the way you make it impossible to move away from you without it costing a fortune is a joke
Namesco are RUBBISH and every time you reply more bull I will keep replying letting people know what a terrible service they can expect from this rubbish company
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★★★★★
“Prompt & Understood the issue immediately”
Written on: 30/05/2013 by stevebower
Very helpful tech support - I'm not *too* bad with the technicalities, but hadn't used names.co.uk before so was unfamiliar with their control panel features, and was reconfiguring dns for a client. Query answered quickly & comprehensively. (read more)
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Written on: 30/05/2013
Hi Steve,
Thanks for the good review, we strive to help all our customers regardless of their technical expertise. We are proud of our support teams ability to help to each customer individually.
Thanks again
Eddie
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★★★★★
“Cost effective and trustworthy Staff”
Written on: 30/05/2013 by DavidRowlands
what a fantastic product and what great value for money. I am a new small company and this design package has really helped me to deliver a clean cut website. Staff have been really helpful and friendly which always helps ..... quick turn around on any questions I have ..... and its great its based in the UK .... Congratulations to a well established team...... Cheers David (read more)
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Written on: 31/05/2013
Hi,
Thank you for the really great review.
We have a good team here working hard to provide world class customer support.
I will pass this onto the team, feedback like this truly makes their day.
thanks again
Eddie
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Davidrowlands01's Response to DavidRowlands's Review
Written on: 03/06/2013
can one of you team please conact me, as the problem I have using copy/paste in the site maker is still there.......
I am using a mac .... and firefox and safari does not work ....
cheers
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By Customerfeedback
Written on: 06/06/2013
Hi,
Sure we can help you, just submit an enquiry for my attention and I will get back to you. Thanks
Eddie
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★★★★★
“fantastic support service”
Written on: 29/05/2013 by missa654
Ive been using namesco for over a year now and it's served me well. I hadn't realised my account was due to be renewed and went over my payment date. I paid and my account was reactivated however my email history had been wiped. I called namesco and it was solved the next day without hesitation. Every support engineer I spoke to was extremely friendly and helpful, and very patient considering my lack of knowledge! I would definitely recommend. The support levels are fantastic when required. (read more)
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Written on: 30/05/2013
Hi Missa,
Thank you for the great review, I'm glad we could get your emails back. If you need us again just let us know we are always happy to help.
Thanks again,
Eddie
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★★★★☆
“First Class service”
Written on: 27/05/2013 by Ardeas (1 review written)
Up front, I am technically challenged (at least) and over the years I have made numerous calls to tech support, some of which surely tested the patience of the staff. In all of that time, I have not once dealt with an agent who was not extremely courteous, patient and knowledgeable. To a man they were a pleasure to work with and a credit to the company.. Absolute joy to deal with. Always treated as if I were a major client instead of a guy on the cheapest package. Superb. If there was 'star'... (read more)
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Written on: 29/05/2013
Hi Martin,
Thanks for the review. I'm sorry that our renewal notifications didn't reach you, it may be worth logging into your account and ensuring we have all of your contact details up to date.
It is great feedback and we will take in on board to further improve our customer support.
We are very pleased to hear you will be our customer for many years yet.
Thanks again
Eddie
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Ardeas's reply to Customerfeedback's Comment
Written on: 29/05/2013
Hi Eddie,
Oddly enough, all of the contact details are - and were - correct. What surprised -and annoyed me - is that I got no notification whatsoever. I have received numerous other mails and notification, so it wasn't a question of them being blocked by a spam filter.
My argument was that as a last resort, before the URL was terminated, an attempt should have been made to even text me. It cost me €100 that I could ill-afford, but couldn't afford not to pay it either.
This is notification on to of CP page:
IMPORTANT NOTICE
"Before using the control panel, please take a moment to check that your contact details are up-to-date. Failure to update this information will result in loss of service if you cannot be contacted regarding renewals."
Hard to blame me for thinking everything was aok. I came within a few days of potentially losing the URL permanently. I wasannoyed :-) But I got over it (at least until the credit card bill arrives). But, on balance, not the end of the world. I still feel that I have always been been very well treated by Tech Support.
I did - and still do - feel that we were both equally culpable and If your sales people were to offer me a free first year upgrade to Enterprise Hosting package, I would be absolutely ecstatic :-).
Best regards,
Martin
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★★★★★
“Customer Services Namesco”
Written on: 24/05/2013 by Harvies
Fantastic response to my query. Sorted the job out immediately. Great I.S.P., have been brilliant for me over the last ten years! Thanks to all involved (read more)
Visit names.co.ukBy Customerfeedback
Written on: 24/05/2013
Hi, Thanks for the great review, we look forward to the next ten years. ^Eddie
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★★★★☆
“Great Individual Effort!”
Written on: 23/05/2013 by DeepWaterLiteraryResources (1 review written)
The vagaries of network access almost made our online journal launch a non-event! Thanks to the persistence of Eddie Rushforth, we're back on track. (read more)
Visit names.co.ukBy Customerfeedback
Written on: 23/05/2013
Thank you for the kind feedback we received from you. I will forward this onto Eddie, who I am sure will be pleased.
Thanks again
^MattC
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Showing 31 - 40 of 127 Reviews
★★★★★
“Great Customer Service”
Written on: 20/05/2013
I was very pleased with the service I received, my problem wasn't even fully related to my hosting package ( was more of a wordpress issue), and I had two different representatives write out very long and detailed responses to my queries. Couldn't fault the service. Thanks (read more)
Visit names.co.ukBy Customerfeedback
Written on: 20/05/2013
Hi, thanks for the great review. We like to help in anyway we can.
Even if we can't help we will try to point you in the right direction.
Let us know if you need any further help.
Thanks again
Eddie
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★★★★★
“knowledgeable support team”
Written on: 16/05/2013
I've used names for hosting for several years and occasionally I find something that I need a bit of help with. The support team are excellent, with comprehensive knowledge of their products and services, plus a good all round technical knowledge of web technologies. I would definitely recommend names to anyone who builds or manages websites. (read more)
Visit names.co.ukCustomerfeedback's Comment
Written on: 16/05/2013
Hi there,
Thank you for the kind feedback. I will forward this onto the team, who I am sure will be pleased.
We use all feedback to improve our products and customer service. We will certainly try to replicate the fantastic service you have had for all of our customers. Again, thank you for the kind words and thank you for using Names.co.uk
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★★★★★
“There when you need them most!”
Written on: 15/05/2013
I first purchased some domain names from names.co back in 2001 and I was happy then. Things have moved on and I have recently purchased another 60+ domain names from them. As we were about to launch our new website, which required lots of domains pointing to one "umbrella" site, we encountered some technical difficulties; at first glance and to non IT minded folk, these technical issues appeared daunting and caused a lot of stress. I called names.co technical support - half expecting them to... (read more)
Visit names.co.ukCustomerfeedback's Comment
Written on: 16/05/2013
Hi,
Many thanks for the great feedback. We pride ourselves on giving the best support we can, and it's really good to hear that as a long standing customer you have experienced just how good our support team can be.
We look forward to many more years supporting you as your business grows.
Thanks again
Eddie
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★★☆☆☆
“Namesco review its a gamble”
Written on: 15/05/2013 by Gazak4 (1 review written)
when i first came across namesco about 2 years ago i was wrongly advised about domain names from 3 or 4 different sales staff ,of which ended up wasting several hundred pounds might even of been a thousand pounds ,they told me when i was starting my business to buy as many domains relating to what you do as you can ,so as i was in the adult industry i started buying every domain name i could think of with adult wrote on it only to be told as i was having my website built by a great company... (read more)
Visit names.co.ukCustomerfeedback's Response to Gazak4's Review
Written on: 16/05/2013
Hi Gazak,
Thank you for your review and Feedback,
We take great care to ensure the services we provide to all Namesco customers are the best in the industry and we always appreciate customer feedback which lets us know when things are not right and helps us to meet the high standards we set for ourselves and all our staff.
Thanks again
Eddie
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★★★★★
“Excellent”
Written on: 14/05/2013 by Sloughwriter (1 review written)
I'm delighted with Names service. I'm not very computer literate but their support staff always give me service that I understand without talking 'down' to me. I've been with Namesco for about 10 years and the service has never been less than excellent. Richard Hill (read more)
Visit names.co.ukCustomerfeedback's Response to Sloughwriter's Review
Written on: 15/05/2013
Hi,
Thanks for the praise and great feedback, our customers are our priority no matter what your level of technical expertise is.
It's great to see that our Support Made in Britain is really giving our customers the service they deserve.
We look forward to the next 10 years.
Thanks again, Eddie
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★★★★★
“Great Company, Great Service”
Written on: 13/05/2013 by Annoymous12345 (1 review written)
Been with Names.co.uk for nearly 2 years now, never had any problems and from the start have had great Customer Service. Would highly recommend. Love the sitemaker product also, very easy to use and create, and again never had any problems. Thanks (read more)
Visit names.co.ukCustomerfeedback's Response to Annoymous12345's Review
Written on: 14/05/2013
Hi, Thank you for the great feedback and recommendation!
Take care Sarah
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★★★★★
“Nothing compares!”
Written on: 12/05/2013
I couldn't tell you about any other hosting company cause its been NamesCo all the way for me. Easy operation. Fast and helpful customer service. What more do you need. I'm very happy.... Think i'll stay put thanks Xx (read more)
Visit names.co.ukCustomerfeedback's Comment
Written on: 13/05/2013
Hi, Thank you so much for this. We try very hard to get it right - it really matter to us that customers are happy and get the right advice and support they need from names :) Sarah
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★☆☆☆☆
“TERRIBLE CUSTOMER SERVICE”
Written on: 10/05/2013 by Jesuszambada
I couldn't believe how long it took for this company top actually answer the telephone, disgracful actually!...the last 3 comments must be Namesco employees because when you read the other 74 comments on here it gives a better reflection of how bad this company run there business. waste of space, stay away!!!! (read more)
Visit names.co.ukCustomerfeedback's Response to Jesuszambada's Review
Written on: 13/05/2013
Hi, we appreciate all our customer feedback and I would like the opportunity to understand how we did not met your expectations at this time. We work hard as a team to ensure we look after all of our customers. We are aware that we might not always get it right 100% of the time but it does matter to us when we have not met your expectations, we work hard to continuously improve and we will learn from our mistakes.
If you would like to chat to me about this please contact me, thanks again for your feedback Sarah.
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Customerfeedback's Response to Jesuszambada's Review
Written on: 13/05/2013
Hi,
We appreciate all our customer feedback and I would like the opportunity to understand how we did not met your expectations at this time.
We work hard as a team to ensure we look after all of our customers. We are aware that we might not always get it right 100% of the time, but it does matter to us when we have not met your expectations, we work hard to continuously improve and we will learn from our mistakes.
If you would like to chat to me about this please contact me, thanks again for your feedback Sarah.
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★★★★★
“Very very helpful”
Written on: 09/05/2013 by Animalia
I wasn't sure how to redeem my voucher so the staff helped me to that very quickly with no fuss. Magic (read more)
Visit names.co.uk
★★★★★
“Not the cheapest but definately the best”
Written on: 08/05/2013 by Storm3535
my friend recommended a hosting company (names.co.uk) as i'd had terrible service from 134reg. I contacted there Sales team who were helpful and not pushy or cold. Not only did they advise on the right packages they assisted me there and then to set up my email, no transfer To another department, no wasting my time or money!! They aren't cheap but they are good, Who needs in your face ads, good old word of mouth, cant beat it! Especially as my website is my living. Would recommened to... (read more)
Visit names.co.ukBy Customerfeedback
Written on: 09/05/2013
Hi, Thanks for your great review.
Our Customer Care team makes sure our customers come first by giving them best service
It's good to hear that you are getting the benefit of their efforts.
Thanks again
^Eddie
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Showing 41 - 50 of 127 Reviews
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names.co.uk
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By Customerfeedback
Written on: 19/06/2013
Hi, Thanks for the review, I'm really glad we could retrieve your emails. We always aim to give fast and accurate responses, and I am happy to hear you have benefited from this. Thanks again Eddie