Names www.names.co.uk Reviews

Namesco Limited, Acton House,, Perdiswell Park,, Worcester, WR3 7GD
0845 363 3632
★★★★☆
4.0 / 5
76% of users recommend this
  • Value For Money

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Names www.names.co.uk

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Latest Reviews

★★★★★

“Support is a chance to learn, too”

Written on: 28/08/2014 by Peter2014 (1 review written)

I've been using Names for years and find the team great to work with. This time round, I had a problem with my SMTP settings to send email. I sort of knew what the end result might look like, but couldn't quite nail it. The support folk listened to what I was saying and provided the missing detail so that I could sort out the problem myself and learn from it. When things go wrong, it is worth learning how to avoid the same problem in the future. The confidence that comes with knowledge is a… Read Full Review

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★★★★★

“Great customer service experience.”

Written on: 24/08/2014 by DaveKitchener (1 review written)

Ive used this company for many years since its takeover of Net Direct Online and have always experinced prompt and efficient customer support. Would like a couple of changes I.e the ability to to upload via broadband to multi domains using just one account at a reasonable price. Overall great… Read Full Review

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★★★★★

“Domain admin and Transfer”

Written on: 24/08/2014 by Oliviaj236 (1 review written)

We needed some quick administration and transfers completed. Names kept us informed all the way, completed the task quickly and efficiently and within the expected and communicated timeframes. All realistic and all understood. I felt that they put some effort into expediting the task and we got updates and transfers completed before we expected, so we felt good. a good job from our perspective… Read Full Review

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★★★★★

“Fantastic supportive service.”

Written on: 22/08/2014 by literarytony44 (1 review written)

This was my first time registering a domain name, and i felt a little out of my depth. The support staff were amazingly supportive and answered all questions i had until i was comfortable that everything was running perfectly. Extremely patient and understanding, and very professional. I could not praise them more… Read Full Review

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★★★★★

“Great support”

Written on: 20/08/2014

Dealing with domain & web hosts, webmail servers and generally trying to set things up with a company can be a daunting experience; especially for the lay person who is not very tech. savvy. Since joining Names.co.uk I have felt totally supported in my endevaours to get going with registering my domain, setting up email and configuring hosts etc. It's fair to say I am not the most logical when it comes to things like this and have contacted them quite a lot through the support feature. Their… Read Full Review

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★★★★★

“Brilliant and straight talking approach”

Written on: 18/08/2014 by QuintonWaugh (1 review written)

Great service with a timely response. I had domain issues and as a dyslexia sufferer I find the technical elements of websites very confusing but thanks to their support I have a new found confidence in myself due to the ease at which all of the issues were explained to me. My issues were resolved and just as importantly I am a wiser person thanks to the knowledge and patience displayed by their support… Read Full Review

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★★★★★

“Dedicated server support”

Written on: 18/08/2014 by jonpaulbmw (1 review written)

I would just like to comment on the dedicated server support from Namesco i was experiencing a low performance stats from my server due to an increases in traffic as my company grow. Both James and Ryan from Namesco's technical support and customer support instantly identified the problem and recommended a course of action. Which was cost effective and efficient. Without their input and obvious technical knowledge of how servers work we would never have been able to diagnose the problems… Read Full Review

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★★★★★

“Fast”

Written on: 16/08/2014 by Sofiah417 (1 review written)

After having trouble pointing my domain to a host they replied within an hour and after being informed I would have to wait 48 hrs for it to start working, it was working within 2… Read Full Review

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★☆☆☆☆

“Worst provider I have EVER used ”

Written on: 08/08/2014 by Spencelg285 (1 review written)

Once spoken to technical support, which were no help at all. I got locked out of the server and spent 52 mins on hold to regain access not acceptable when you are working to a time table and have a customer waiting to view a new website… Read Full Review

By Customerfeedback

Written on: 10/08/2014

Hi, I'm really sorry to hear about your experience, please could you let me know your domain name or account reference so I can look into this for you.

Thank you for leaving feedback, nothing is more important to us than customer satisfaction and the only way we can improve is if our customers let us know when they are not happy.

Thanks ^Eddie

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★★★☆☆

“Not Quick But Effective”

Written on: 31/07/2014 by Moreno80 (1 review written)

Could not login, copied the message being displayed and sent it on a support ticket. Business E-mail where speed was of the essence, I received the advice on how to resolve it, had to Google it to discover how to actually do what was required and then had access again. Time from issue to resolution 36 hours. Did it meet my needs? - No! Was I happy? - Thanks to Google - Yes Would I recommend? - No Would I take my business elsewhere? - Yes… Read Full Review

By Customerfeedback

Written on: 31/07/2014

Hi,

I am very saddened to hear about your experience and I am sorry to hear that our support service did not meet your expectations on this occasion, please could you let me know the support enquiry reference that you raised so I can use this to improve our support for all our customers.

We take great care to ensure the services we provide to all Namesco customers are the best in the industry and we always appreciate customer feedback to help us to meet the high standards we set for ourselves and all our staff.

Thanks

Eddie

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★★★★★

“Responsive and Excellent Service”

Written on: 28/07/2014 by PTCS (1 review written)

I have only had to ask for support a couple of times, as the on line guidance is easy to follow even for an IT illiterate, but have always received a swift and very helpful response. Phones are answered quickly and the response to my on line query was almost immediate. Contrasts with the lack of support from some other companies that I have used… Read Full Review

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★★★★★

“perfect fast service”

Written on: 24/07/2014 by Miles21 (1 review written)

what more can i say other than what a fantastic service extremely fast and brilliant customer service, completely painless to register and or transfer domains, would definitely recommend to anyone and everyone, … Read Full Review

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★★★★★

“excellent customer service”

Written on: 18/07/2014 by galgate2003 (1 review written)

Names.co.uk have really helped me with my website. Their help team gets back to you really quickly. The creation of my website was also really easy to understand. I recommend anybody who wants their own website to use names.co.uk… Read Full Review

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★★★★★

“namesco technical support”

Written on: 17/07/2014

With so many people self-publishing and creating their own blogs, technical support is a vital aspect of being able to succeed. Few people have enough depth of knowledge to be able to set up, operate, customize and maintain their own website. This is especially the case for personal bloggers and small business owners. As a small business owner with a number of websites, I wanted a hosting service that would be responsive and simple in its explanations and this is exactly what I got with… Read Full Review

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★☆☆☆☆

“Used names.co.uk to register our domain and used them...”

Written on: 09/07/2014 by Abernathyct53 (1 review written)

Used names.co.uk to register our domain and used them for 2-years for this purpose, we informed them that we would be renewing for a third year, but would not make payment until we returned from holiday. Was told by their staff we had until the 1st of the following month to make payment, which was duly done on our part. Names took our payment, gave us confirmation domain was registered for another year, but then emailed us a few hours later to tell us our Domain was in quarantine and required a… Read Full Review

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★★★★★

“Excellent Advice”

Written on: 09/07/2014

Thank you Jack Allender for your clear & concise advice, you are a credit to your business. I have now purchased two Domain names from you you for three years. I will recommend your business based on the high quality support you provided and the easy by which I purchased the domain names I needed. … Read Full Review

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★★★★★

“DNS transfer”

Written on: 07/07/2014 by Craig.84 (1 review written)

Very quick and helpful regarding the transfer of a domain name server so that i could host my website with names.co.uk on a different server from another company… Read Full Review

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★★★★★

“Very helpful”

Written on: 03/07/2014 by MalakiVega (1 review written)

I had an issue where my email address was logging me out on my Samsung phone. I called up and not only did a helpful staff member reset my password, he also updated it on my iPad, helped me upgrade my subscription to what I needed, and he helped set up the email address on my computer which I could never work out before. I was on the phone for over an hour, but in the whole time his patience never wore thin and he was extremely helpful… Read Full Review

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★☆☆☆☆

“All hard work lost”

Written on: 03/07/2014

Had a domain with them and sitemaker package. Spend a lot of time building my website which was on the net for over 2 years. Paid automatically every month for renewal, but when payment did not go trough they deleted the whole content without any way of restoring it. I would never use them again… Read Full Review

By Customerfeedback

Written on: 03/07/2014

Hi, I am very sorry to hear about that, please let me know your domain name so that I can look into this for you. Thanks Eddie

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★★★★★

“Great company to deal with”

Written on: 03/07/2014 by Harmonyh212 (1 review written)

Had my website hosted by them, very good communication and help whenever needed. Would fully recommend… Read Full Review

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