laptops direct www.laptopsdirect.co.uk reviews | Watch This Item.

Average Ratings
Customer Service2.5/10 Based on 37 ratings
Quality of website5.1/10 Based on 173 ratings
Value for Money4.3/10
Reviewer Rating2.5/10
Overall Rating2.6/10 Based on 209 ratings

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23% Recommended46 out of 198 Reviews
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198 Review Centre Laptops Direct www.laptopsdirect.co.uk Reviews

  • Full review by
    martyh
    on 25th Jun 2009


    User Rating : 10
    Respect : 0

    Bad Points: none yet

    General comments: Cheap laptop and quick delivery, no problems with Laptops Direct at the moment.
    martyh's review and ratings     | 15 words

  • Review by
    Andyh3930
    on 24th Jun 2009


    User Rating : 4
    Respect : 0

    I was recommended Laptops Direct by a friend, who must have been very lucky as his laptop arrived next day. I ordered mine around lunchtime on Tuesday 16th and I was told it was in stock. Didn't arrive the following day. Sent a eMassage ( a Feedback page on their site and the only way they claim to get to Customer Services) I didn't receive a reply. Phone sales, who then transferred me to Customer Services. They said the were getting the in Wednesday, so I expected the Laptop Thursday. Phoned a ...
    Andyh3930's full review     | 169 words

  • Review by
    Guest.
    on 13th Jun 2009


    User Rating : 0
    Respect : 0

    Laptops Direct are a really dodgy company, taken my money twice and never send my laptop
    Guest's full review     | 16 words

  • Review by
    Guest.
    on 8th Jun 2009


    User Rating : 0
    Respect : 0

    Awful : goods never arrived : still awaiting refund : company neither answers e mails not phones The whole experience with Laptops Direct: the company is shameful
    Guest's full review     | 25 words

  • Review by
    Mbingle
    on 3rd Jun 2009


    User Rating : 10
    Respect : 0

    Found a £50 discount code and ordered a pink netbook from laptops direct for 179, bargainous. Found it very easy to order and my netbook came next day. Jobs a good un
    Mbingle's full review     | 47 words

  • Review by
    Guest.
    on 23rd May 2009


    User Rating : 0
    Respect : 0

    You get what you pay for with laptops direct. I was on laptops direct website in the process of purchasing a laptop, but had a problem with the promotional code I was using. So I called laptop direct and a sales person answered. I explained the problem I was facing when adding the promotional code, I was getting the following message (Microsoft VBScript runtime error '800a0006'). He was asking me something, I could not understand as his voice was not clear, I think it was so early at 10.15 tha ...
    Guest's full review     | 455 words

  • Review by
    Guest.
    on 22nd May 2009


    User Rating : 0
    Respect : 0

    In a word Laptops Direct are 'useless'. After I ordered with them my order was cancelled, for an unexplained reason. Anyone apart from the sales team was impossible to contact. The sales team did not want to know or help. Its a complete mystery how they are still trading in the current climate, given there appalling customer service.
    Guest's full review     | 61 words

  • Review by
    wmichale
    on 19th May 2009


    User Rating : 0
    Respect : 0

    NEVER USE laptopsdirect.co.uk. At the moment I'm in the middle of the traumatic experience of dealing with that company. The story is the same as that of cortez1990 - over 20 laptops in stock and 2 hours after charging (overcharching I should say) my credit card, they apparently discovered that : 18/05/2009 14:32:56 Dear Mr xx Unfortnately the item on your order is out of stock and I have been informed this is now end of line so we cannot get hold of anymore of this particular model, therefore ...
    wmichale's full review     | 132 words

  • Review by
    Mizelle Rank: Lance Corporal
    on 18th May 2009


    User Rating : 0
    Respect : 0

    Terrible Service - I ordered a netbook from laptopsdirect. It arrived, and would not stay on for more than 20 seconds. I tried various things to get it to work and finally decided it was faulty. This is where it got complicated. I called them to be told that I would have to call the Acer Technical Support people to get a reference. I called Acer and they said they couldn't give me a reference as it was a refurbished netbook. I called laptopsdirect back to be informed that I'd need to call ...
    Mizelle's full review     | 368 words

  • Review by
    andyiacovou Rank: Corporal
    on 17th May 2009


    User Rating : 0
    Respect : 0

    I wish I had read the reviews on this website before ordering from Laptops Direct. I don't think i've ever experienced this level of incompetance from any company or organisation so far in my life. They cannot even get the very basics right. I placed an order over the phone and was told the laptop was in stock and would be with me next day. After 3 days nothing, despite receiving an email saying it had been sent. Chased up, to be told won't be in stock for 3 weeks....what??? Cancelled the order. ...
    andyiacovou's full review     | 169 words

  • Review by
    dpette Rank: Sergeant
    on 7th May 2009


    User Rating : 0
    Respect : 0

    will never buy from Laptops Direct again, support is non existant, never return emails or messages.
    dpette's full review     | 29 words

  • Review by
    cortez1990
    on 6th May 2009


    User Rating : 1
    Respect : 0

    Absolutely rubbish company, only use them as an absolute last option. I read their reviews on here and stupidly ignored them. They really are as terrible as people make them out to be. I purchased, well attempted to, a laptop from Laptops Direct. I contacted them just minutes before i ordered to make sure it was in stock, they informed me they had over 20 available to buy.I place the order, the money leaves my bank, and 4 hours later there's suddenly no laptops in stock and I'd have to wait. If ...
    cortez1990's full review     | 110 words

  • Review by
    Guest.
    on 30th Apr 2009


    User Rating : 0
    Respect : 0

    I ordered 2 computers from Laptops Direct one day and a third the second. On the second day I chose a computer at a disclosed price. They then after I placed the order said the price was incorrect and that it was approx. £150 more. I said no I had already to ordered the computer at the lower price and that I expected it at that price. Despite this they took (debit card) £1700 out of my account. I receive a delivery of a laptop, because it was a laptop it was obviously because of the ...
    Guest's full review     | 187 words

  • Review by
    unhappy99
    on 23rd Apr 2009


    User Rating : 0
    Respect : 0

    A disappointing experience dealing with Laptops Direct and much frustration & hassle trying to get all of my money back. More than 1 month later I have still not been refunded in full and have raised a dispute against them through my credit card provider. They could not keep to the agreed delivery date and the sale had to be cancelled because their alternative delivery date was not acceptable. At that point they told me I would get a full refund. 5 days later, their courier telephoned to confir ...
    unhappy99's full review     | 248 words

  • Review by
    Guest.
    on 17th Apr 2009


    User Rating : 0
    Respect : 0

    Worst ever company, they are very quickly in taking your money, but not delivering the goods. I been waiting now 3 weeks for my laptop to arrive from Laptops Direct and it still hasn't come, so I cancelled my order. Let's see how long it will take for them to actually refund my money. Customer services are so rude.
    Guest's full review     | 58 words

  • Review by
    rjy
    on 12th Apr 2009


    User Rating : 2
    Respect : 0

    I attempted to buy a tablet PC early in March 2009 ; first they delivered a damaged computer, then they were unable to provide a replacement so eventually refunded, but excluded the delivery charge. I had to raise a customer service enquiry and eventually got all my money back. Six weeks later I have no laptop, yet I feel grateful to have got all my money back, despite going through a whole load of hassle and being out of pocket from all the national rate calls to customer services. To be fair ...
    rjy's full review     | 304 words

  • Review by
    Hooch4
    on 9th Apr 2009


    User Rating : 2
    Respect : 0

    I would not know what the product is like, as Laptops Direct.co.uk still have not sent it to me, although they claimed to have had the stock at the time of purchase. After numerous phone calls and leaving messages, l have requested my money back and would rather pay a little more for the laptop as if they take this long to deliver a product, how long would l have if there was a fault ?
    Hooch4's full review     | 94 words

  • Review by
    davepick
    on 7th Apr 2009


    User Rating : 0
    Respect : 0

    The worst customer service EVER. They refuse to even discuss honouring the extended 3 year warranty on the Fujitsu Siemens laptop my 13 year old son saved up a full year to buy himself. In the view of Laptops Direct the power cord on laptops aren't designed to be unplugged!! Therefore my son must be responsible for the power socket on the motherbaord stopping working. NEVER EVER BUY FROM LAPTOPS DIRECT
    davepick's full review     | 70 words | 1 comment added.

  • Review by
    baldrick99
    on 31st Mar 2009


    User Rating : 0
    Respect : 0

    A truly awful experience with Laptops Direct from start to finish. After a live chat session on their website I ordered the latop and docking station they recommended and paid extra for Saturday delivery. Then it all went pear-shaped:1. Didn't arrive Saturday, when we called the customers service person was rude, didn't even apologise and said "it'll probably arrive on Monday, claim it back"2. When it did arrive laptop wasn't compatible with the docking station. We took the laptop carefully out ...
    baldrick99's full review     | 241 words

  • Review by
    Guest.
    on 30th Mar 2009


    User Rating : 8
    Respect : 0

    Three weeks ago I ordered an A1 grade laptop from laptops direct. Before ordering I e-mailed them to ask more details about their grading system. Within 48h someone left a message on my answering machine with the reply and a contact number. I got my order with free delivery as per their promotional ad on the website but only after I placed my order over the phone (the website ordering system seemed unaware of the offer). The laptop arrived within 48h (jnstead of the advertised 7 days), in perfec ...
    Guest's full review     | 297 words


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