Bank of Scotland Internet Banking Reviews - www.bankofscotland.co.uk

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★★☆☆☆
2.0 / 5
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Media Gallery for Bank of Scotland Internet Banking www.bankofscotland.co.uk

Bank of Scotland Internet Banking www.bankofscotland.co.uk
Bank of Scotland Internet Banking www.bankofscotland.co.uk

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Latest Reviews

★★★★☆

“Good - once it is set up”

Written on: 28/01/2012

I run two small companies, one established and one quite new. I was disappointed with the hassle of setting up a new account for my new business (same directors, same address etc). It was all very long winded and difficult. I use the online service daily, and the phone service once or twice a year. Once the account is established, it works very well. Moving money around is easy. 30p per transaction is unwelcome for a small business but not a deal breaker. The online service is occasionally… Read Full Review

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★☆☆☆☆

“This is a review of the Bank of Scotland/Halifax...”

Written on: 11/02/2011

This is a review of the Bank of Scotland/Halifax telephone support services. I tried to give a 0 for overall rating, but this is not allowed.
I recently tried to perform a credit transfer from Bank of Scotland to another Bank.
Setting up the payment was not a problem. Trying to transfer funds using this payment was altogther different.
My online account was instantly suspended.
A phone call to the online support helpdesk resulted in being told my account was suspended because I was using a… Read Full Review

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★★★★★

“Recently switch the BoS from another bank. Found the...”

Written on: 09/01/2011

Recently switch the BoS from another bank. Found the online service easy to use, like the fact you don't need a card reader to carry out the simplest task!

Excellent service when you phone the helpdesk as well.

Would definitely recommend to others.

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★☆☆☆☆

“The system is down too often.”

Written on: 12/12/2009

The system is down too often… Read Full Review

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★★☆☆☆

“Ok, I've been with BoS for a long time. It's a basic...”

Written on: 22/11/2009

Ok, I've been with BoS for a long time. It's a basic service and has more or less managed over the last few years. Recently it has really bombed. I have had online services to established accounts disrupted twice over the last two weekends and accessing the Uk based call centre hasn't been easy with dropped calls. Net result, pun intended, I'm moving elsewhere. Bos need to sort out their security software and comms… Read Full Review

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★☆☆☆☆

“The bank of scotland were quite good but since the...”

Written on: 24/10/2009

The bank of scotland were quite good but since the problems I consider them poor… Read Full Review

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★★★★☆

“Overall I think Bank of Scotland's online banking is...”

Written on: 16/08/2009

Overall I think Bank of Scotland's online banking is quite good - it tells you the balance, what transactions have taken place etc. in an easy to read form. It also gives you an *up to date* available balance unlike some other banks' online services.

Only complaint is it could be a bit nicer looking, in some places it feels as if the designers are stuck in 1999… Read Full Review

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☆☆☆☆☆

“couldn't understand the bank of scotland 'easy to...”

Written on: 22/04/2009 by mferrans22006 (1 review written)

couldn't understand the bank of scotland 'easy to register' at all as im not an it nerd and a beginner in the computer world so after a few attemps to 'sign in' again i give up and will go into the branch and tell them to cancel my paperfree statements… Read Full Review

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★★★★☆

“Bank of Scotland Internet Banking offer better...”

Written on: 25/02/2009

Bank of Scotland Internet Banking offer better interest Rates in my opinion and are easy to operate online… Read Full Review

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☆☆☆☆☆

“"Registering is Easy" you say. Not so!”

Written on: 05/12/2008

"Registering is Easy" you say. Not so!
Do I need to be a IT Nerd to simply register?
If you wish to see an example of user friendliness I suggest you refer to "Amazon". Look and learn… Read Full Review

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★☆☆☆☆

“This is the most pernickety and irritating online...”

Written on: 04/10/2008

This is the most pernickety and irritating online account site I have the misfortune to have to navigate. So I am closing our Bank of Scotland Internet Banking account… Read Full Review

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★☆☆☆☆

“Trying to tell you that I have presented necessary...”

Written on: 09/06/2008 by Weeval (1 review written)

Trying to tell you that I have presented necessary documents to validate my bone fides to my local branch last Wednesday (despite being a BOS customer for over 40 years. I find that my new savings account has yet to be activated. As a famous Marxist philosopher said over 100 years ago "the best one can expect from a complex bureaucracy is bumbling inefficiency"; perhaps he anticipated a building society taking over a bank!… Read Full Review

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★★☆☆☆

“After 400 transactions the Bank of Scotland internet...”

Written on: 17/12/2004 by texet999 (1 review written)

After 400 transactions the Bank of Scotland internet banking system deletes every record. Yes every single one - other than those in the past 5 days. As such you are left with no transaction history, and they have no way of restoring the deleted transactions. Incredible. All they offer is a printed version of the deleted transactions which is posted to you… Read Full Review

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★☆☆☆☆

“If you want to waste your time and money being placed...”

Written on: 19/08/2004 by In search of a decent online bank (1 review written)

If you want to waste your time and money being placed on international hold by largely anonymous call centres, or at best never speak to the same person twice and repeat yourself multiple times, then the Bank of Scotland is the bank for you. Greetings Shirleen, Charleen, and you all.

If you want to waste your time and money trying to work out which Helpline you need for the Internet Banking, Online Banking, New Online Banking, Sorry We Have Not Migrated Your Accounts To The New Bigger… Read Full Review

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267026_Ricardinio's Response to In search of a decent online bank's Review

Written on: 15/11/2006

This review is out of date and a little ill-informed. The Guardian acclaimed Bank of Scotland as one of the four banks in the UK not to have used call centres outside of the UK/Ireland. That is not to say that the reviewer may have spoken to an Asian call centre worker based in England.
<br/>Internet banking has been smooth and quick to react for at least the last year, take that to the bank!

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★★★★★

“The Bank of Scotland internet banking service Does...”

Written on: 08/05/2004 by afishe (1 review written)

The Bank of Scotland internet banking service Does exactly what it needs to - no more no less. Its Fast, reliable, intuitive to use… Read Full Review

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