Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 28/01/2012
I run two small companies, one established and one quite new. I was disappointed with the hassle of setting up a new account for my new business (same directors, same address etc). It was all very long winded and difficult. I use the online service daily, and the phone service once or twice a year. Once the account is established, it works very well. Moving money around is easy. 30p per transaction is unwelcome for a small business but not a deal breaker. The online service is occasionally… Read Full Review
Written on: 11/02/2011
This is a review of the Bank of Scotland/Halifax telephone support services. I tried to give a 0 for overall rating, but this is not allowed.
I recently tried to perform a credit transfer from Bank of Scotland to another Bank.
Setting up the payment was not a problem. Trying to transfer funds using this payment was altogther different.
My online account was instantly suspended.
A phone call to the online support helpdesk resulted in being told my account was suspended because I was using a… Read Full Review
Written on: 09/01/2011
Recently switch the BoS from another bank. Found the online service easy to use, like the fact you don't need a card reader to carry out the simplest task!
Excellent service when you phone the helpdesk as well.
Would definitely recommend to others.
… Read Full Review
Written on: 22/11/2009
Ok, I've been with BoS for a long time. It's a basic service and has more or less managed over the last few years. Recently it has really bombed. I have had online services to established accounts disrupted twice over the last two weekends and accessing the Uk based call centre hasn't been easy with dropped calls. Net result, pun intended, I'm moving elsewhere. Bos need to sort out their security software and comms… Read Full Review
Written on: 24/10/2009
The bank of scotland were quite good but since the problems I consider them poor… Read Full Review
Written on: 16/08/2009
Overall I think Bank of Scotland's online banking is quite good - it tells you the balance, what transactions have taken place etc. in an easy to read form. It also gives you an *up to date* available balance unlike some other banks' online services.
Only complaint is it could be a bit nicer looking, in some places it feels as if the designers are stuck in 1999… Read Full Review
Written on: 22/04/2009 by mferrans22006 (1 review written)
couldn't understand the bank of scotland 'easy to register' at all as im not an it nerd and a beginner in the computer world so after a few attemps to 'sign in' again i give up and will go into the branch and tell them to cancel my paperfree statements… Read Full Review
Written on: 25/02/2009
Bank of Scotland Internet Banking offer better interest Rates in my opinion and are easy to operate online… Read Full Review
Written on: 04/10/2008
This is the most pernickety and irritating online account site I have the misfortune to have to navigate. So I am closing our Bank of Scotland Internet Banking account… Read Full Review
Written on: 09/06/2008 by Weeval (1 review written)
Trying to tell you that I have presented necessary documents to validate my bone fides to my local branch last Wednesday (despite being a BOS customer for over 40 years. I find that my new savings account has yet to be activated. As a famous Marxist philosopher said over 100 years ago "the best one can expect from a complex bureaucracy is bumbling inefficiency"; perhaps he anticipated a building society taking over a bank!… Read Full Review
Written on: 17/12/2004 by texet999 (1 review written)
After 400 transactions the Bank of Scotland internet banking system deletes every record. Yes every single one - other than those in the past 5 days. As such you are left with no transaction history, and they have no way of restoring the deleted transactions. Incredible. All they offer is a printed version of the deleted transactions which is posted to you… Read Full Review
Written on: 19/08/2004 by In search of a decent online bank (1 review written)
If you want to waste your time and money being placed on international hold by largely anonymous call centres, or at best never speak to the same person twice and repeat yourself multiple times, then the Bank of Scotland is the bank for you. Greetings Shirleen, Charleen, and you all.
If you want to waste your time and money trying to work out which Helpline you need for the Internet Banking, Online Banking, New Online Banking, Sorry We Have Not Migrated Your Accounts To The New Bigger… Read Full Review
Written on: 08/05/2004 by afishe (1 review written)
The Bank of Scotland internet banking service Does exactly what it needs to - no more no less. Its Fast, reliable, intuitive to use… Read Full Review
As rated by our community of reviewers
" Is rbsdgital the world's worst website design? (No, but..) " Read More
" Long term customer love uk call centre response " Read More
" Great customer service " Read More
" Clunky online banking is useless " Read More
" Problems getting savings money back. Terrible Service " Read More
Written by JNT99