Viking Direct Reviews - www.viking-direct.co.uk

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★★☆☆☆
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Viking Direct www.viking-direct.co.uk
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Latest Reviews

★★★☆☆

“Use Yodel to deliver - avoid!!”

Written on: 28/06/2017 by AnnoyedYodelCustomer (2 reviews written)

Change of delivery partner means I won't be using them again. I have happily used Viking Direct in the past, as they have a good range of products at a reasonable price, delivered quickly. However, they now seem to have started using Yodel as their delivery partner and Yodel are terrible -- every delivery I've had through Yodel has been messed up somehow. So unless I hear Viking Direct have changed their delivery partner (they used to use TNT, who were decent), I'll be ordering my stationery… Read Full Review

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★☆☆☆☆

“Awful Company”

Written on: 20/06/2017 by Cavaliernigelgreengrass (1 review written)

I have used Viking for many years, I no longer have an account manager, they have tried increasing prices drastically. Look at this dialogue for customer service, it also turned out that the person I dealt with had not left Viking and reverted my price back to the original price. Also don't be fooled by Viking's 99p per ream A4 paper price you can only by this on one occasion. It is the end of the line between me & Viking. From: Viking Sent: 25 May 2017  To:  Subject: Re: Viking This man… Read Full Review

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★☆☆☆☆

“shady practises employed”

Written on: 07/05/2017 by Dangelo5 (1 review written)

I ordered a Henry Hoover from Vikings Website and paid via credit card. After a week I received an email informing me there were problems with the payment method. I rang up asking why, given I had £3000 credit on the card and the hoover was only £127.99 and they said, they wanted me to pay by CHAPS instead of a credit card. Wasted over a week when I could have had the hoover from another site within 3 days. I wouldn't bother with this company, onestopcleaningshop sell at the same or better… Read Full Review

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★☆☆☆☆

“Do Not Believe Delivery Lead Times”

Written on: 07/03/2017 by LilyShelton (1 review written)

I was quoted 5 working days for delivery. On the 5th day I received a call to tell me that the item would not be in stock until over a month's time. This is despite it still showing as available on their website. Avoid this company at all costs… Read Full Review

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★☆☆☆☆

“Lackadaisicle, Unprofessional, Dishonest”

Written on: 14/02/2017 by ElizabethMcKay (1 review written)

Made an order to a different office of our company in error and rang to amend delivery address. Apparently this can't be changed even after calling instantaneously to correct. I then requested to cancel the order entirely and was kept on hold for about 15 mins until I was asked to explain myself again and then 'transferred' to another employee who told me she had to check with someone if she could cancel my items. THEN they told me my order had been cancelled as requested but they did not… Read Full Review

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★☆☆☆☆

“Whatever's happened to Viking?”

Written on: 31/10/2016 by AllieGarner (1 review written)

I've used Viking for more than 20 years. No longer. Whatever has happened to their speedy efficient service? At end-September I ordered 4 printer cartridges at about £80 each. When I got the confirmation email I saw that the delivery date was going to be more than a week away. That was no good as i needed the cartridges quickly. So, I rang them to cancel the order. I spoke to someone who said that would be OK, and gave me a cancellation number. Ten days later I hadn't received a refund, so I… Read Full Review

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★☆☆☆☆

“Used to be great . . . . ”

Written on: 30/09/2016 by NaomiPatterson (1 review written)

Used this company for 10 years veryhappily, then they seemed to have relocated their customer service department and no-one knows whats going on or gives a damn… Read Full Review

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★☆☆☆☆

“Avoid this company ”

Written on: 28/07/2016 by ubWilloughby291 (1 review written)

I wish I had seen these reviews before dealing with this company. Shreder purchased on 20/07/2016 to be delivered within 5 working days. I cancelled order the next day 21/07/2016 because I found it cheaper else where with faster delivery. Note that item had not even been processed or dispatched when I cancelled. I was told my refund would take 2 days which never arrived. I rang them on 24/07/2016 to complain and was assured that the credit team was working on it and someone would give me a call… Read Full Review

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★☆☆☆☆

“Horrendous”

Written on: 14/06/2016 by AndyGough (1 review written)

Appalling, Horrendous Trying to get a product picked up that was misrepresented on the web site incorrect size. Keep being told they will pick up and then it is 8 days before I get my money returned. I have been told they will pick up the next day but don’t. Customer service is Atrocious Don’t go near. … Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 05/06/2016 by heHoughton31 (1 review written)

costumer service is the worst to pick up the phone I have waited 15min on the phone waiting to be ans:on 2/6/16 then 12 min again but no ans: ten waited to here from them no one rang back. today 3/6/16 I rang again and waited about 10 min still no ans. I don't call that customer service when no pick the phone up… Read Full Review

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★★★★★

“Replacement HP Laser cartridge”

Written on: 25/05/2016 by Cox123 (1 review written)

Viking delivered my original cartridge on time. However it turned out to be faulty so I called them at 6pm the same day. They said immediately that it must be faulty and reordered saying that due to the time the delivery would be the day after.But to my surprise and delight it arrived at 10am the next day. The replacement cartridge works perfectly.I would strongly recommend Viking for their professionalism and great service… Read Full Review

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★☆☆☆☆

“Do not trust Viking Direct with your credit/debit card”

Written on: 01/05/2016 by TomR13 (1 review written)

I ordered an office chair from Viking Direct on Wed 20/04/2016. The Company website said that the item was in stock, and confirmed to me that the chair would be delivered the next day (22/04/2016). That didn't happen, even though I waited all day for the consignment to arrive. Viking didn't bother to let me know that the chair wasn't coming that day. On Friday 22nd April I contacted Viking to ask them to cancel my order because the chair hadn't been delivered. They confirmed by email that… Read Full Review

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★★★★★

“flatscreen monitor”

Written on: 28/04/2016 by denniscrockford (1 review written)

I ordered a flatscreen monitor for my computer from Viking - the price was really good and cheaper than the same on in other places. It arrived quickly and was ver well packed, so no damage during delivery. I set it up straight away and had no probelms integrating it with my computer and other equipment as it's plug and play. Viking gives you great service with bargain prices… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 03/04/2016

I ordered a shredder and trays and was informed that they will be here on the 31st March. It didn't arrive and so I phoned up today to see what had happened and was told it wasn't in stock??? Why did no one have the courtesy to tell me this? This was my first order with Viking and I must say how disappointed I am with the service. I phoned up to rectify this and was put on hold for 30 minutes and gave up. Tried to give feedback and Viking just not interested. If you want a refund it takes 8… Read Full Review

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★☆☆☆☆

“DO NOT USE VIKING DIRECT”

Written on: 21/12/2015 by mikewalkermdw (1 review written)

Ordered printer next day delivery did not arrived, still waiting six days later, please do not use Viking direct. Service appauling… Read Full Review

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Sillyme78's Response to mikewalkermdw's Review

Written on: 02/07/2017

you are lucky I waited 4 weeks for my printer no word from Viking had to chase it up myself paid by pay pal just had final demand for money from them with threats about putting my so called debt in the hands of a debt collector

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★☆☆☆☆

“Appalling customer service”

Written on: 05/12/2015 by Allison2015 (1 review written)

Ordered an item, after 2 days I was told that there was a payment issue. Checked with the bank who said no I problem so contacted again and ordered over the phone and was told the stock was still ok. The day it was due to be delivered had a call from them and they said would be the next day . After a week and about 6 phone calls ( They never return your call) I was told that they were experiencing problems with delivery from supplier. I checked stock in other stores and they show as… Read Full Review

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★☆☆☆☆

“Will come back to you asap ...”

Written on: 02/12/2015 by BrysonGeorge (1 review written)

I place an order in October for next day delivery and never received it. Emailed cs twice and kept receiving "will come back to you asap" message. Probably the worst company to deal with you'll ever encounter… Read Full Review

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★☆☆☆☆

“Ignorant, unhelpful and unprofessional.”

Written on: 20/11/2015 by 29Nash (1 review written)

I was a regular Client of Vikings for many years. I would place a large order every week. I have since returned today to place a large order and instead of speaking to the lovely girls in the UK. I had to deal with an ignorant person from South Africa. I even tried the credit department and spoke to a person from Roumania that had no idea what I was talking about. How disappointing that the service is now so unprofessional and cheap. I now have to spend more money and go to another… Read Full Review

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★☆☆☆☆

“DISGRACEFUL CUSTOMSR SERVICE”

Written on: 22/10/2015 by A WILLIAMSON (3 reviews written)

Disgraceful customer service, have been liaising for 4 days now to get me delivery sorted which was ordere on 13/10/15. They keep promising to sort it out and phone me but never do. Will never purchase from them again… Read Full Review

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★☆☆☆☆

“Dumb and Dumbest.”

Written on: 17/10/2015 by KPH67 (1 review written)

Ordered a printer - after 18 days of mostly ignored emails requesting a rough eta I requested a cancellation. Received an email confirming order cancelled. Next day I receive a phone call asking for credit card details. Pointed out that order cancelled and in any event had no credit card and had originally selected Paypal anyway. Several days later received email saying order was on way. Emailed them with their own cancellation notice - check on Viking site to discover a credit account opened… Read Full Review

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