Wilkinson Reviews

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★★★☆☆
2.7 / 5
90
46% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“no staff. unfriendly”

Written on: 05/05/2015 by Crouchiu330 (1 review written)

I went into this shop for the first and last time. I am from America. Everything was dotted around the place in no particular fashion. I attempted to find a store member but nobody was around.I waited for 15 minutes to find the item I was looking for. hair straightners. I finally came across a scruffy looking man with a red tie on.He obviously worked there as He had no coat on just a shirt and tie....plus it was raining. I asked him where the straightners are and He pointed over there and… Read Full Review

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★★★★★

“Superb”

Written on: 28/04/2015

Ordered garden edgings (12) + 8 bags of soil last Saturday online, confirmation immediate and estimated delivery 3-4 days (excluding weekend/bank holidays) via courier. Items arrived Tuesday afternoon at 3pm superbly packaged (in hession sacks)and neatly stacked on my porch by courier. No complaint whatsoever, well dome Wilko… Read Full Review

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★★★★★

“codes”

Written on: 27/04/2015 by Curtis491 (1 review written)

In regards to the previous comment. Bing bong I am sure they mean the tannoy. I am a manager at Wilkinson and the codes are merely to inform staff of things. In some stores now the codes are on the doors explaining. Please do mot be offended by coded. Here is the low down. Code 10. Cash movement Code 20 as above. Code 100 staff search Code 200 suspected shoplifter Code 300 shoptheft actually taking place 400 first aid 500 random security tannoy. No importance. Hope this clarifies matters… Read Full Review

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★☆☆☆☆

“bing bong system”

Written on: 22/04/2015 by Leecx1991 (1 review written)

Everytime i walk into the store a bingbong goes off. I was wondering why everytime im in there its code this and code that. I asked security what code 100 was and he said its staff leaving and needing a search. What the ekk. Sounds like an airport… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 27/03/2015 by susan100 (1 review written)

Ordered a battery week ago. haven't got any news after 48 hours. Call them they said the order will be ready to collect after 2 days. No news again after 2 days. Emailed them, they replied saying to wait another 48hours. Just don't know how many 48hour I have to wait?… Read Full Review

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★☆☆☆☆

“Online Order Incompetance”

Written on: 22/03/2015

Thurs 19/03/15 Online order paint, wallpaper and wallpaper paste. +premium 'next day delivery. Total +£170. Order confirmation by email. Fri 20/03/15 Text received morning: "Your Wilko.com order is out for delivery today." The delivery made around 11am. It arrived incomplete. I phoned customer services who said they would look into it. They phoned back to advise that they had run out of the wallpaper I ordered. It said +700 in stock, so must be popular. They would have phoned "at some point… Read Full Review

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★★★★☆

“always find what I indended to perchase, with extra...”

Written on: 30/01/2015 by Beckie75 (1 review written)

There is always a good range of products to select from at excellent prices. At my local branch(worksop) the staff are always happy to help and the shop is always presented well, obviously this is a well managed store with a teamo… Read Full Review

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★☆☆☆☆

“If I could give 0 stars I would”

Written on: 26/12/2014

I decided to visit their shop in Crewe on boxing day sales.The price of the products doesn't match once you get to the till. End up paying the full price as I would on a normal day for all the products, once I complain the lady on the till said she couldn't refund me today that I would have to go back tomorrow. I felt cheated and I will definitely not shop in there again, specially on boxing day.Very annoyed! I wonder if they would refund the petrol and time that I would have to spend to go… Read Full Review

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★☆☆☆☆

“The worst shop from Colchester”

Written on: 02/12/2014 by 270Clayton (1 review written)

A very young lady member of staff was very rude to me without any consideration regarding my age or the fact that I am a client. Therefore, I quit my shopping and I left the shop indignantly. Seems to me that the members of staff are trained to humiliate you not to respect you!… Read Full Review

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★☆☆☆☆

“GOODS ARRIVED DAMAGED”

Written on: 02/12/2014 by bunnykins13 (1 review written)

I recently ordered some emulsion online.One of the boxes came damaged and there was a slit in the plastic lid of the emulsion.Emulsion had leaked out into the box. The other tin of emulsion had also leaked out through the metal lid. Previously I ordered a dinner service..Two of the plates were broken when I opened the package...Maybe they should review their delivery service..Really bad service and certainly wont be ordering online from this company again. Mr Craig Warren… Read Full Review

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★★★★★

“A most pleasant shopping experience”

Written on: 15/10/2014 by 7Matthews (1 review written)

Today with my wife i visited your Worksop store where we had a most enjoyable shopping experience. The store environment was delightful and the piped music " time of times " most uplifting. Staff members were extremely helpful and friendly particularly on a wet and windy Tuesday afternoon! Products were professionally displayed and the goods we purchased of good quality and value for money. Certain items we purchased were quite bulky and it was very helpful to collect them at the rear of the… Read Full Review

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★★★★★

“Online ordering and delivery”

Written on: 11/09/2014 by 246Higgins (1 review written)

I wanted an out of stock item. I registered my interest online, and Wilkos emailed me when the item was back in stock. I decided to order it online and pay for delivery. The item came very quickly, on the due date, and I got tracking information and an email on the delivery day giving an expected time. It is a pleasure to be able to comment that the service was exceptional, as we normally only review companies when things go wrong. Well done Wilkos - I will certainly use your online shopping… Read Full Review

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★☆☆☆☆

“unreliable delivery service”

Written on: 06/09/2014 by 264Monroe (1 review written)

I ordered 4 items. Three were delivered and one remains outstanding. The customer service is slow and unsatisfactory. Appalling communications. I will not order online again from Wilco.com… Read Full Review

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★☆☆☆☆

“Heater shambles”

Written on: 04/09/2014 by Carlo156 (1 review written)

I order a Dimplex Convector heater from Wilko.com. It arrived a few days later; fortunately somebody was at home to collect because we weren't given any forewarning of the delivery or given a tracking number. The packaging of the heater looked as if has previously been opened, and when I opened the box the heater was damaged with a large dent in the casing of the heater which meant that you could see the internal elements of the heater. I contacted Wilko who apologised and arranged for a… Read Full Review

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★☆☆☆☆

“Very late delivery with no contact”

Written on: 01/09/2014 by sophie92 (1 review written)

I have ordered two things from wilkos one was £70 and the other £150 plus deliverys. The £70 rug is now a week late and still hasn't turnt up even after ringing customer services last week and being promised it will be here at the latest today. No had contacted me so I'm stuck waiting in for it to turn up. The table i ordered i had more faith in as i got a phone call the next day saying it will be with me the following monday morning. Well I've waited in all day yet again and its still not… Read Full Review

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★★★★★

“Roger WILKO and understood!”

Written on: 15/08/2014 by Tinnitus (1 review written)

Wilko is the place to go, the shop has everything on show! With useful items and various bits This stores contents are all on your shopping list! The shop is guaranteed to have it all, The shelves are stacked from wall to wall! So make wilkinsons your place to shop, And you won't leave until you drop! … Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 24/07/2014

I went to buy pencil curtains and wished to know how to hang them. The customer service dept contacted a person who knew how to hang curtains quickly and she proceeded to teach me how very efficiently. I was very impressed with her help and information. Without her help I couldn't have hung my curtains - thank you… Read Full Review

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★☆☆☆☆

“Unreliable delivery service”

Written on: 13/06/2014 by Adalynz1 (1 review written)

Place my order on line to receive confirmation email that goods are being dispatched and is on its first course of its journey (presumably to be delivered to advised address). So I waited and waited. Unable to track goods using their tracking tool I used the customer service. was told to wait goods will be with me next day, confirmed that items had left depot. .! Still no arrival. Still unable to track goods us ing their tool bar. So rang again a Very polite customer service team membertold… Read Full Review

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★☆☆☆☆

“THE PITS!”

Written on: 20/05/2014 by 155Duggan (1 review written)

Absolutely the WORST website ever. Also terrible customer servivce, long queues, and overpriced tat. It used to be a good, cheap 'general' dealers. Avoid like the plague. They'll go the same way as Woolworths before long… Read Full Review

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★★★★★

“ONE VERY SATISFIED BLACKPOOL CUSTOMER”

Written on: 11/05/2014 by Sharpehr360 (1 review written)

I WAS SERVED BY TWO VERY EFFICIENT LADIES (PAINT SECTION) - THEY WERE BOTH VERY HELPFUL AND FRIENDLY. AS A REGULAR CUSTOMER, I ALWAYS LOOK FORWARD TO THE OUTSTANDING CUSTOMER SERVICE I RECEIVE. THEY WERE BOTH VERY KNOWLEDGEABLE AND ABLE TO ANSWER ALL MY QUESTIONS (AS A SENIOR CITIZEN...AND NOT A VERY 'GOOD DO IT YOURSELF MAN') I FOUND THEIR ATTITUDES, SENSE OF HUMOUR AND PATIENCE MOST PLEASANT AND I LOOK FORWARD TO MY NEXT VISIT TO MY LOCAL STORE (BLACKPOOL)...AND I WILL MOST DEFINITELY BE ON… Read Full Review

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