Wilkinson Reviews

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★★★☆☆
2.6 / 5
97
44% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Avoid this retailer”

Written on: 12/06/2016 by 30Maldonado (1 review written)

There were no staff members available to ask questions and when I finally found somebody they were seriously lacking in brain power. It looks like a retailer that is pure profit driven and doesn't care about it's staff or customers. Stock layout is confusing and own brand products are really poor and break within days. I can see why this retailer is struggling as b and m are much better value for money and the range has a better look and feel to it… Read Full Review

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★☆☆☆☆

“Birkenhead Store”

Written on: 04/12/2015

What has happened to it,use to go in regular,went in today could not believe the difference. Has gone very expensive,you can get things a lot cheaper in other shops will not shop there again… Read Full Review

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★☆☆☆☆

“delivered to wrong address”

Written on: 20/11/2015 by Vanu220 (1 review written)

I ordered a tv unit and specifically requested it to be delivered to my work address as like most people I was working and no-one was at home. They delivered it to my home address and posted a note saying it was left with a neighbour however I didnt see the small note for ages as it was stuck in my letterbox and I obviously wasnt looking for it because I thought it was going to my work. This is a bit ridiculous cosidering you are asked if you want it to be delivered to an alternative addtess to… Read Full Review

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★★★★★

“Great Service ”

Written on: 12/10/2015 by bearshit (5 reviews written)

Everytime I write a bad review, I try to balance it with a good review for another retailer. Lately, John Lewis have provided me with shoddy goods, and ineffectual customer service to sort out problems: £600 worth of business. Now by contrast, I bought a set of crockery from Wilkos, for about £20, and one of the plates cracked when I put a hot curry on it. The value of the item was about £2, but Wilkos replaced it - no questions asked - and delivered the replacement to me. Not only that, I… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 02/10/2015 by Vancer382 (1 review written)

Wilkinsons is a terrible place to shop, online delivery charge is way overpriced, I ordered a curtain pole and some hooks Tuesday not getting to me until tusday next week! I have cancelled the order and picked it up today in store without the delivery charge! Online shopping is suppose to be hassle free and quick, wilkinsons did not show any customer value when I told them I will not be shopping with them anymore and hung up. Very rude and will not be ordering or shopping with them again!… Read Full Review

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★☆☆☆☆

“not good”

Written on: 09/09/2015 by Allanz55 (1 review written)

staff members not goog… Read Full Review

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★★★☆☆

“windolene ”

Written on: 30/05/2015 by roxy1973 (1 review written)

I brought 2 bottles of windolene from stroud store today only to have one bottle leak all over my goods and myself, also when checking the other bottle found there was no child safety lid on it , which I feel is dangerous… Read Full Review

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★☆☆☆☆

“no staff. unfriendly”

Written on: 05/05/2015 by Crouchiu330 (1 review written)

I went into this shop for the first and last time. I am from America. Everything was dotted around the place in no particular fashion. I attempted to find a store member but nobody was around.I waited for 15 minutes to find the item I was looking for. hair straightners. I finally came across a scruffy looking man with a red tie on.He obviously worked there as He had no coat on just a shirt and tie....plus it was raining. I asked him where the straightners are and He pointed over there and… Read Full Review

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★★★★★

“Superb”

Written on: 28/04/2015

Ordered garden edgings (12) + 8 bags of soil last Saturday online, confirmation immediate and estimated delivery 3-4 days (excluding weekend/bank holidays) via courier. Items arrived Tuesday afternoon at 3pm superbly packaged (in hession sacks)and neatly stacked on my porch by courier. No complaint whatsoever, well dome Wilko… Read Full Review

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★★★★★

“codes”

Written on: 27/04/2015 by Curtis491 (1 review written)

In regards to the previous comment. Bing bong I am sure they mean the tannoy. I am a manager at Wilkinson and the codes are merely to inform staff of things. In some stores now the codes are on the doors explaining. Please do mot be offended by coded. Here is the low down. Code 10. Cash movement Code 20 as above. Code 100 staff search Code 200 suspected shoplifter Code 300 shoptheft actually taking place 400 first aid 500 random security tannoy. No importance. Hope this clarifies matters… Read Full Review

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★☆☆☆☆

“bing bong system”

Written on: 22/04/2015 by Leecx1991 (1 review written)

Everytime i walk into the store a bingbong goes off. I was wondering why everytime im in there its code this and code that. I asked security what code 100 was and he said its staff leaving and needing a search. What the ekk. Sounds like an airport… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 27/03/2015 by susan100 (1 review written)

Ordered a battery week ago. haven't got any news after 48 hours. Call them they said the order will be ready to collect after 2 days. No news again after 2 days. Emailed them, they replied saying to wait another 48hours. Just don't know how many 48hour I have to wait?… Read Full Review

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★☆☆☆☆

“Online Order Incompetance”

Written on: 22/03/2015

Thurs 19/03/15 Online order paint, wallpaper and wallpaper paste. +premium 'next day delivery. Total +£170. Order confirmation by email. Fri 20/03/15 Text received morning: "Your Wilko.com order is out for delivery today." The delivery made around 11am. It arrived incomplete. I phoned customer services who said they would look into it. They phoned back to advise that they had run out of the wallpaper I ordered. It said +700 in stock, so must be popular. They would have phoned "at some point… Read Full Review

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★★★★☆

“always find what I indended to perchase, with extra...”

Written on: 30/01/2015 by Beckie75 (1 review written)

There is always a good range of products to select from at excellent prices. At my local branch(worksop) the staff are always happy to help and the shop is always presented well, obviously this is a well managed store with a teamo… Read Full Review

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★☆☆☆☆

“If I could give 0 stars I would”

Written on: 26/12/2014

I decided to visit their shop in Crewe on boxing day sales.The price of the products doesn't match once you get to the till. End up paying the full price as I would on a normal day for all the products, once I complain the lady on the till said she couldn't refund me today that I would have to go back tomorrow. I felt cheated and I will definitely not shop in there again, specially on boxing day.Very annoyed! I wonder if they would refund the petrol and time that I would have to spend to go… Read Full Review

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★☆☆☆☆

“The worst shop from Colchester”

Written on: 02/12/2014 by 270Clayton (1 review written)

A very young lady member of staff was very rude to me without any consideration regarding my age or the fact that I am a client. Therefore, I quit my shopping and I left the shop indignantly. Seems to me that the members of staff are trained to humiliate you not to respect you!… Read Full Review

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★☆☆☆☆

“GOODS ARRIVED DAMAGED”

Written on: 02/12/2014 by bunnykins13 (1 review written)

I recently ordered some emulsion online.One of the boxes came damaged and there was a slit in the plastic lid of the emulsion.Emulsion had leaked out into the box. The other tin of emulsion had also leaked out through the metal lid. Previously I ordered a dinner service..Two of the plates were broken when I opened the package...Maybe they should review their delivery service..Really bad service and certainly wont be ordering online from this company again. Mr Craig Warren… Read Full Review

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★★★★★

“A most pleasant shopping experience”

Written on: 15/10/2014 by 7Matthews (1 review written)

Today with my wife i visited your Worksop store where we had a most enjoyable shopping experience. The store environment was delightful and the piped music " time of times " most uplifting. Staff members were extremely helpful and friendly particularly on a wet and windy Tuesday afternoon! Products were professionally displayed and the goods we purchased of good quality and value for money. Certain items we purchased were quite bulky and it was very helpful to collect them at the rear of the… Read Full Review

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★★★★★

“Online ordering and delivery”

Written on: 11/09/2014 by 246Higgins (1 review written)

I wanted an out of stock item. I registered my interest online, and Wilkos emailed me when the item was back in stock. I decided to order it online and pay for delivery. The item came very quickly, on the due date, and I got tracking information and an email on the delivery day giving an expected time. It is a pleasure to be able to comment that the service was exceptional, as we normally only review companies when things go wrong. Well done Wilkos - I will certainly use your online shopping… Read Full Review

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★☆☆☆☆

“unreliable delivery service”

Written on: 06/09/2014 by 264Monroe (1 review written)

I ordered 4 items. Three were delivered and one remains outstanding. The customer service is slow and unsatisfactory. Appalling communications. I will not order online again from Wilco.com… Read Full Review

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