Wilkinson Reviews

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★★★☆☆
2.7 / 5
47% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“Online ordering and delivery”

Written on: 11/09/2014 by 246Higgins (1 review written)

I wanted an out of stock item. I registered my interest online, and Wilkos emailed me when the item was back in stock. I decided to order it online and pay for delivery. The item came very quickly, on the due date, and I got tracking information and an email on the delivery day giving an expected time. It is a pleasure to be able to comment that the service was exceptional, as we normally only review companies when things go wrong. Well done Wilkos - I will certainly use your online shopping… Read Full Review

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★☆☆☆☆

“unreliable delivery service”

Written on: 06/09/2014 by 264Monroe (1 review written)

I ordered 4 items. Three were delivered and one remains outstanding. The customer service is slow and unsatisfactory. Appalling communications. I will not order online again from Wilco.com… Read Full Review

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★☆☆☆☆

“Heater shambles”

Written on: 04/09/2014 by Carlo156 (1 review written)

I order a Dimplex Convector heater from Wilko.com. It arrived a few days later; fortunately somebody was at home to collect because we weren't given any forewarning of the delivery or given a tracking number. The packaging of the heater looked as if has previously been opened, and when I opened the box the heater was damaged with a large dent in the casing of the heater which meant that you could see the internal elements of the heater. I contacted Wilko who apologised and arranged for a… Read Full Review

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★☆☆☆☆

“Very late delivery with no contact”

Written on: 01/09/2014 by sophie92 (1 review written)

I have ordered two things from wilkos one was £70 and the other £150 plus deliverys. The £70 rug is now a week late and still hasn't turnt up even after ringing customer services last week and being promised it will be here at the latest today. No had contacted me so I'm stuck waiting in for it to turn up. The table i ordered i had more faith in as i got a phone call the next day saying it will be with me the following monday morning. Well I've waited in all day yet again and its still not… Read Full Review

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★★★★★

“Roger WILKO and understood!”

Written on: 15/08/2014 by Tinnitus (1 review written)

Wilko is the place to go, the shop has everything on show! With useful items and various bits This stores contents are all on your shopping list! The shop is guaranteed to have it all, The shelves are stacked from wall to wall! So make wilkinsons your place to shop, And you won't leave until you drop! … Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 24/07/2014

I went to buy pencil curtains and wished to know how to hang them. The customer service dept contacted a person who knew how to hang curtains quickly and she proceeded to teach me how very efficiently. I was very impressed with her help and information. Without her help I couldn't have hung my curtains - thank you… Read Full Review

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★☆☆☆☆

“Unreliable delivery service”

Written on: 13/06/2014 by Adalynz1 (1 review written)

Place my order on line to receive confirmation email that goods are being dispatched and is on its first course of its journey (presumably to be delivered to advised address). So I waited and waited. Unable to track goods using their tracking tool I used the customer service. was told to wait goods will be with me next day, confirmed that items had left depot. .! Still no arrival. Still unable to track goods us ing their tool bar. So rang again a Very polite customer service team membertold… Read Full Review

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★☆☆☆☆

“THE PITS!”

Written on: 20/05/2014 by 155Duggan (1 review written)

Absolutely the WORST website ever. Also terrible customer servivce, long queues, and overpriced tat. It used to be a good, cheap 'general' dealers. Avoid like the plague. They'll go the same way as Woolworths before long… Read Full Review

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★★★★★

“ONE VERY SATISFIED BLACKPOOL CUSTOMER”

Written on: 11/05/2014 by Sharpehr360 (1 review written)

I WAS SERVED BY TWO VERY EFFICIENT LADIES (PAINT SECTION) - THEY WERE BOTH VERY HELPFUL AND FRIENDLY. AS A REGULAR CUSTOMER, I ALWAYS LOOK FORWARD TO THE OUTSTANDING CUSTOMER SERVICE I RECEIVE. THEY WERE BOTH VERY KNOWLEDGEABLE AND ABLE TO ANSWER ALL MY QUESTIONS (AS A SENIOR CITIZEN...AND NOT A VERY 'GOOD DO IT YOURSELF MAN') I FOUND THEIR ATTITUDES, SENSE OF HUMOUR AND PATIENCE MOST PLEASANT AND I LOOK FORWARD TO MY NEXT VISIT TO MY LOCAL STORE (BLACKPOOL)...AND I WILL MOST DEFINITELY BE ON… Read Full Review

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★★★☆☆

“refunds and courtesy”

Written on: 06/04/2014 by 168Henderson (1 review written)

I always shop in Wilkinson at Dagenham heathway.but was quiet annoyed when I knew I had been overcharged by a pound at the till.I pointed this out with receipt in hand but told nothing she could do I was told I had to go to help desk so on a Saturday I have to go and queue up again!anyway I was right I had been overcharged a pound on harpic there fault not mine.I was asked to sign a receipt and refunded.I was made to feel I was in the wrong for wanting my money back there was no conversation… Read Full Review

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★☆☆☆☆

“Expensive”

Written on: 12/03/2014 by JaydenSchneider368 (1 review written)

Having been a shopper in Wilkos for years I have seen their prices go higher and higher. I am a dissapointed that the costs of the basics have gone up. I recently went to poundland and yes I got all my toiletries for a pound. I had never been in before until recently and all the mainlines are stocked in this shop. In future I will be going their for my shampoo, toothpaste, milk and other food items. I would recommend just going into the pound shops they have transformed over the years. I… Read Full Review

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★★★★★

“My shopping here has made my day..”

Written on: 28/02/2014 by p27730a (1 review written)

Having recently moved to this area, and found the shops I need, thought they had been sufficient, but, finding Wilkinsons has transformed my opinion, I now only purchase minor items that Wilkinsons do not stock, I.e.food items, and the "layout" and service , next to none, super in other words. THANKS… Read Full Review

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★★★★★

“Fantastic value shed”

Written on: 13/02/2014 by Wood1956 (1 review written)

Bought a 6 x 3 shed online, super fast delivery and very pleased with my value for money purchase… Read Full Review

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★☆☆☆☆

“Bad response to problem ”

Written on: 19/01/2014

15/01/14 000015-Visited Uxbridge store-bought ink cartridge. Went on to M&S and security alarm went off. Advised to return to Wilkinson's where I was told that there was no problem with the cartridge. When I mentioned to the 'manager'( not sure that it was the manager but certainly not an assistant) that the alarm had gone off in M&S he flippantly said 'Don't go in to M&S then' The security alarms continued to go off in other stores until a helpful assistant in Next department store disabled… Read Full Review

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★★★★☆

“Good value for money”

Written on: 14/01/2014 by steveG1952 (1 review written)

Wilkinsons usually have what im looking for at a fair price,the store is pleasant to shop in and the staff are helpful… Read Full Review

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★★★★☆

“this is the best shop in hinckley and the staff are...”

Written on: 05/01/2014

i like the wide isles very good for shopping. Good selection about everything.The staff are very helpfull and assist you every time… Read Full Review

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★☆☆☆☆

“messy”

Written on: 22/12/2013 by alex27uk (1 review written)

No logic to the store, looks like a jumble sale. Found cheaper elsewhere. … Read Full Review

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★★★★★

“BCL”

Written on: 01/12/2013

Good value for money,as always,only bought a couple of items today, but will always consider it as one of the best for low prices… Read Full Review

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★★★★★

“Trinket box”

Written on: 17/11/2013

I purchased the decorate your own trinket box and my daughter loves it , excellent value for money and we have bought so much from this range for birthday parties etc throughout the year and it means you can get a preside,card and paper to wrap in Wilkos for under a fiver, with lots of kids parties throughout the year it's a no brainer! Would recommend Wilkos cramlington for kids birthday ideas… Read Full Review

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★★★★★

“Fabulous A1 service!”

Written on: 06/11/2013 by Cornflake7 (6 reviews written)

I ordered a white duvet set that was on offer online for five £5 . It was a click and collect order, they emailed me twice letting me know when dispatched. I am disabled and what i found fantastic was that i recieved a call from the cockermouth store on Monday and letting me know my duvet set was there at there store.First time i have had a personal call. 10/10 for service all round to Wilkos and a special mention for the Cockermouth store… Read Full Review

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