Cotton Traders Reviews - www.cottontraders.co.uk

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“Decent company now very poor”

Written on: 19/07/2014 by gaza1810 (2 reviews written)

This company produced decent quality products at one time. It is true that there has always been sizing issues with their products but that is sometimes rectified by ordering one size larger. Now the quality of their products have become very poor. Also the customer service, which has not always been good, has become worse. At one time, if there was a problem with an order, they would notify you. It appears that this is no longer the case. Lame excuses and repeated apologies are not enough… Read Full Review

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“Poor Quality Goods”

Written on: 14/07/2014 by cardiffbob (1 review written)

I order a fleece jacket from this company the delivery time was longer than expected. The item when it finally arrived was left in my porch for 24 hours. The garment was of poor quality, the stitching again not to a high standard definitely not as described. At the time of ordering I also ordered a pair of jeans two weeks on I have now cancelled the order firstly would not want to receive what might be shoddy goods and two the time scale for delivery extremely poor. Would I buy mail order from… Read Full Review

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“LOST DELIVERY”

Written on: 07/06/2014 by T200SHE (1 review written)

I would like to point out how disappointed I am with the service. I placed my order on the 25th May, had to contact them on the 2nd June to chase the order up because I had been told by email that it had been despatched, and then had to contact them again on the 5th June because there was still no sign of my order. The explanation that my order had been lost somewhere along the line with the courier only fuelled the unhappiness that I felt with the company even more. A courier losing orders… Read Full Review

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“Dye in black jeans ”

Written on: 06/06/2014 by Peters491 (1 review written)

I bought two pairs of black jeans 6 months ago .the dye is still coming out so strongly I cannot wear them as it transfers on to my undies and furniture .they have been washed 20 times now( have kept count) .will not pay postage to return them as it would appear from other reviews items Get lost. Customer service were useless ,can't do anything unless we get them back .i also bought some ordinary blue jeans ,colour is fine but after wearing for a few hours they stretch so much they become… Read Full Review

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“Skimping on quality and size”

Written on: 02/06/2014 by t1ger27 (1 review written)

Having used Cotton Traders for some years for short sleeve rugby style shirts, I've noticed a gradual deterioration in quality of material and inconsistence in sizing. Shirts sized XL that I bought a few years ago and still fit me are equal in dimension to more recent 2 or even 3XL. In addition, as the chest measurement increases the length only increases marginally. Where are all these barrell chested dwarves? Also, this year they seem to only be doing shirts with a Guiness or Help for Heroes… Read Full Review

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“returns uggg”

Written on: 21/05/2014 by xlEngland184 (1 review written)

no email add; to complain with, poor very nice phone contact people BUT still can't return goods goods not as labelled, wring size label, so faulty request for return costs in breach of sale of goods act, this maybe fraud? telephonist experienced with angry customers, "we get it all the time" Suppose that's what you get for cheap cloths… Read Full Review

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“Be warned: Do not use Cotton Trader's mail order service!”

Written on: 03/05/2014

I have tried to contact Cotton Traders by email to voice my disappointment in their mail order service as I believe any business or company should be allowed the chance to put things right before criticizing them in a review. Their website states "If you still need to contact us after you have asked a question on our Help pages simply click on the CONTACT button at the bottom of the relevant Help page to e-mail our friendly Customer Care Team." but there was no email address anywhere on their… Read Full Review

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Drummond2Drew's Comment

Written on: 15/05/2014

I must agree with your comments. I have one item to return but find I have to print off a return form for Hermes stating parcel size etc. I have shopped online for years and used Cotton Traders in the past but never had to experience this sort of mucking about before. I wanted to email complaint but nowhere is there an email address. What are they afraid of. I don't know of any other mail order company that deals with returns in this way. In fact not sure what I am going to do about it yet. I know one thing I will not be using Cotton Traders again.

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“Very poor quality jeans from Cotton Traders”

Written on: 02/02/2014

I bought a pair of Cotton Traders jeans at a garden centre 300 miles from where I live. Couldn't try them on but bought them anyway because the company sounds reputable. When I got home and tried them on, the jeans turned out to be total junk. The shape and fit are poor and the stitching in the pockets came away. These are the cheapest, nastiest jeans I've ever bought, but they had a mid range price. I can't take them back because the shop is 300 miles away. I can't email Cotton Traders because… Read Full Review

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“Boots unfit for purpose”

Written on: 02/01/2014

I bought a pair of black leather buckle boots in the sale which are totally unfit for the purpose. They let in water the first time I wore them. Why make boots which let in water. I have shopped with Cotton Traders for years now but sorry this will be the last. I feel that goods and services have been deteriorating for a while now. There are many other retailers who will welcome my money and provide quality goods… Read Full Review

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“postal charge for returning goods”

Written on: 13/11/2013

My husband has shopped at Cotton Traders outlets for years and sizing has normally been good. However as the outlets didn't have any of the t shirts he normally buys, he decided to order online. Never again. Sizing was completely different to that of the tops sold in outlets and when I rang to complain and to ask why we should pay to return them as it was not our fault that the 2xl t shirts were at least 2inches narrower than those in the outlet they were adamant that we would have to pay it… Read Full Review

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“dreadful service”

Written on: 08/11/2013

Returned a coat last week as the zip broke after one wear. A week on still not refunded my money and will not be done for at least 7-10 days!Was advised go buy another coat now! "With what money I asked?" answer "hmmmm sorry nothing I can do!!" Diabolical service! … Read Full Review

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“Rip off postage charges”

Written on: 19/07/2013

Ordered and paid for a pair of shoes, prompt arrival, but at least a size too small and narrow. Decided not to re-order in case the replacement was also a bad fit. Returned them the same day expecting to be refunded promptly, not so. Telephoned to ask when my money would be returned only to be informed by a brusque service advisor that the shoes had not been received in the ware house and I would have to get in touch with the courier as it was not their responsibility. The courier confirmed… Read Full Review

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“I am still waiting for delivery of:- 1No Seersucker...”

Written on: 08/05/2013

I am still waiting for delivery of:- 1No Seersucker blouse (20 Navy) despatched 30/04/2013 despatch No. 81364780138 1No Denum Long Sleeve Grandad shirt (Light staonwash) despatched 30/04/2013 despstch No 813647812758… Read Full Review

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“Beware the Postage Charge to Return Goods”

Written on: 28/04/2013

I haven't ordered from Cotton Traders for years but thought I would give them a try for a few items. I need to return 1 item and now find I have to pay - it is going back tomorrow and I will NEVER use them again. I buy lots of our items online and the service and charging from Cotton Traders are about the worst in a long time. It is like being mugged and it's impossible to email them about it - they are not interested enough in their customers to even provide an email address. Buyers beware -… Read Full Review

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Moggie63's Comment

Written on: 21/10/2013

Had a similair problem after returning a pair of trousers that were too small. Asked for a larger size and was told they didn't have any, so I asked if I could order something else and get it sent for free, this would cover the cost of the return postage. I was told that they would only offer free postage for the same item I had returned even though they had none in stock and couldn't even say if they would EVER have it again. Felt totally ripped off and won't touch the company again!

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“No Longer a Customer”

Written on: 12/04/2013

Have used Cotton Traders for more than 20 years, spent hundreds if not thousands with them. For the first time I had to return an item only to be told you pay to return the item. OK by me, posted it but will never shop with them again… Read Full Review

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“don't expect your money back in a hurry”

Written on: 08/04/2013 by jessieuk (1 review written)

I've ordered from Cotton Traders twice, the first time a pair of boots that I loved. I wore them for about three to four months before the uppers parted company with the soles. Also there was flaking and cracking on the uppers making them look worn and shabby. I complained, offering to send pictures. The tone of their reply wasn't hopeful. They ignored the main thrust of my complaint, that a pair of boots should last a lot longer than 3mths focusing only on identifying a particular fault. I was… Read Full Review

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“SLOW, RUDE, INCOMPETENT, USELESS. DO NOT USE THEM”

Written on: 27/03/2013

I have ordered from Cotton Traders on three occasions over the last year. Once I ordered ten pairs of trousers- all the same style- two pairs were a size too small even thought they were siad to be the right size on the label. A second order for shorts for a holiday took over two weeks to arive by which time I was on the Beach! The third time I ordered from stock a Blazer, a pair of trousers and a shirt. The shirt was out of stock even though the website had said there were plenty available and… Read Full Review

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“nothing in stock”

Written on: 01/02/2013 by phoenix88 (1 review written)

I have been on the cotton traders site five times over one month,they never have stock and dont know when it will be in,this is always the same with this company,i Emailed them and the reply was "we will put your points to our buying department"if they cant keep up with stock purchases they should not be in business-its too complicated for them,never ever attempt to buy from this company,there are many others who would love your orders and are much more attentive… Read Full Review

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“terrible customer services and communications”

Written on: 05/12/2012 by vhvet (3 reviews written)

Placed a Cotton Traders web order for my mum , created an 'account' as asked. Mum needed more clothes so one week placed 2nd order on web, found I was already logged into the account, assumed it was automatically done, ordered goods and paid. Got email order confirmation, wrong delivery address, not the delivery address I used for first order . Delivery address is Mums address, where I am at the moment – other address is 240 miles away & no one at home at all cos I’m at mum’s. No near… Read Full Review

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“Worse company bad customer service”

Written on: 10/10/2012

Placed order by end of September never received till mid of October, called several time till to dat had no joy … Read Full Review

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