Cotton Traders Reviews - www.cottontraders.co.uk

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“Rude staff”

Written on: 14/05/2016

Not being able to find an e mail address to complain to this is my only option. Went into Shenstone (Wyvale) Garden Centre off the M6 Toll at two minutes to six when the garden centre was still open. I knew what I wanted from cotton traders the two t shirts were to replace existing. I was about to pick them up when a rude Cotton Traders shop assistant told me I could not buy them as customers had been asked to go to the exit. I said to her that did not mean I could not finish my shopping but… Read Full Review

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“You can't get rid of them!”

Written on: 12/05/2016 by Jensonsk (1 review written)

Fed up receiving their catalogues - their stuff doesn't fit me. I once ordered some shoes, they were miles too big. I wrote and asked if they had shoes in my size, and if not(which apparently they don't), then please stop sending mail. There is no complaints form or simple means of contacting them, their online Contact form has 'ClickJacking' so don't use that! Can't think why they don't have a return envelope with their their catalogue like other companies. Their Customer Service is… Read Full Review

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“email pain in the a**es”

Written on: 23/02/2016 by Carmelo462 (1 review written)

DONT EVER GIVE YOUR EMAIL ADDRESS TO THESE PEOPLE! They pester you every single day and there is no way you can 'unsubscribe.' I've no idea what they sell,and will never,ever be tempted to find out. AVOID… Read Full Review

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“Shut an hour early”

Written on: 20/12/2015 by Snow213 (1 review written)

Visited the Magor store. The website states the store opening until 5PM. Attempted to enter the store at 4.05PM a female member of staff was in the store totally ignoring me. As soon as I moved away from the door the member of staff quickly 'escaped' to her car. The reason for this review is the web site does not state a complaint email address… Read Full Review

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“Never never again”

Written on: 30/11/2015 by 36Pritchard (1 review written)

I place an order online,5mins latter I received a conformation of the order, showing items that I did not order but seemed to have paid for. I contacted their customer services who told me to phone back in a hour as the order had not come through on their system. I then waited and phoned back 40mins latter only to be told that I was too late to change the order,their customer service do not seem to know what they are doing. And to add to their poor service the tea shirts that I had ordered… Read Full Review

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“NEVER ANY STOCK”

Written on: 24/11/2015 by KierstenGibbs376 (1 review written)

Cotton traders send me a latest catalogue monthly, every time I receive a catalogue and try and order online they have sold out,doesn't matter if its spring,summer or winter. I received a catalogue Tuesday,went online Tuesday evening the snow boots I wanted sold out in every size up to a 9 . what is the point in sending me catalogues when you never have any stock… Read Full Review

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“bad delivery”

Written on: 11/11/2015 by 120Pugh (1 review written)

paid extra for sunday delivery waited till 3.50 pm, called them was told to ring Monday if it did not come. it turned up Monday so wasted all day sunday waiting,i would never buy again… Read Full Review

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“Windermere Waterproof Coat”

Written on: 13/10/2015 by Gidman (1 review written)

Can't believe this coat is still on sale. Waterproof that's a laugh. You get soaking wet on a lovely day. Never in my life have I had a coat that makes me sweat so much After wearing it for half an hour and take it off the inside sleeves are sopping wet. Bought one for my husband and I. Biggest waste of £120 ever. Did complain nothing ever done. Mrs Gidman… Read Full Review

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“Rubbish sandals”

Written on: 18/09/2015 by BobbieSweeney (1 review written)

My husband wore his sandals less than 12 times and they broke. I contacted the company, expecting at the least, an apology. But this company thinks so little of their customers they did not respond. I would never use this company again… Read Full Review

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“How are they still operating?”

Written on: 16/09/2015 by Elsa166 (1 review written)

i ordered a pair of shoes paying particular notice of the strange sizing options which are unique to this company and bear no relationship to standard UK or international sizes. When the shoes arrived they didn't fit . Customer services were awful, they couldn't care less they told me to pay for the return and wait 28 days for a refund. When I asked for a pre paid return label because the goods were not as advertised , size wise the woman was so rude I was shocked she asked how I had reached… Read Full Review

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“Sales advisor picking his nose”

Written on: 17/08/2015 by Binnie1 (1 review written)

We went into the Ambelside branch of Cotton Traders and were revolted by the sales assistant. He licked his fingers then opened a plastic bag and put the clothes inside. He then licked his fingers again and picked up the receipt.and put it in the bag. When he finished he walked away picking his nose. This person is spreading his germs to the customers and the staff. He is a public health hazard. If the Cotton Traders website had an email address I'd complain direct to them. They don't, so I'm… Read Full Review

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“'Rogue Traders'?”

Written on: 11/06/2015 by Ryan1962 (1 review written)

I ordered 2 pairs of different styles of the same sized shoes but were so different it was impossible to believe that Cotton Traders could possibly sell them as such. Looking at the reviews show many people have exactly the same problem with the Aqua Toggle Trainers - Unisex PRODUCT CODE: AQ11606 The worst thing is I have to pay to return the product, it's thoroughly disgusting and leaves a bitter taste. Will I order again? Well I've always been happy with Cotton Traders with my previous… Read Full Review

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“Very unhelpful”

Written on: 24/04/2015 by senorcharlie (1 review written)

Last night I ordered 2 items on line. When the confirmation email arrived I saw that the incorrect address had been listed for delivery. I live in Spain and I have a billing address in UK but a delivery address in Spain. First thing next morning I phoned Cotton Traders and was told that even though the parcel had not left the centre it was not possible to change the delivery address. No amount of pleading would help, just not interested… Read Full Review

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“money taken from your account on ordering.”

Written on: 19/04/2015 by Yareliw30 (1 review written)

You pay on ordering then wait for the slowest on line service, you then return unwanted goods ( don't get me wrong they sell some good gear ) and the wait and wait for your money which I'm sure they think is there's to be returned into your account. They have know had my money for three weeks and I get an email saying the money will be in my account in two to three days. Heads should roll for some people who are letting the business down and fast… Read Full Review

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“Tried to send this e-mail. Can't find address on webpage!!”

Written on: 15/01/2015 by sadgrannie (1 review written)

Good Morning, It is with regret that I feel it necessary to contact you regarding the above order. I placed the above order for several items on 7th January electing to use the click and collect service. The web page did have a notification on the bottom that this service had been temporarily suspended over the Christmas period but would resume early in January. No actual resumption date was shown. As I progressed through the order procedure it allowed me to select 'click and collect' and… Read Full Review

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“return postage cost”

Written on: 11/01/2015 by SterlingOlson314 (1 review written)

as i do not have access to a printer i had to use post office sticker [supplied by cotton traders] at a very high postage cost to return goods. but they do not supply a sticker for the cheaper postal service [ie hermes] why is this sticker not also supplied? … Read Full Review

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“Don't waste your time,buy elsewhere”

Written on: 09/01/2015 by Chapman71 (1 review written)

Purchased a long winter coat from them(which I now see is always Half-price) but it was too small.If you re-order you don't have to pay for the postage but you have to 'phone them to do so.What a waste of time 20mins on the 'phone & I still didn't get another coat sent to me.This was a first time order but I'll never use them again.Bought a better quaility coat from ASDA & cheaper… Read Full Review

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“DON'T BUY ONLINE FROM THEM !!!!!”

Written on: 18/12/2014

My recent online order was for Click & Collect from store. At the same session I also ordered 'Jeans' from the M&S website, Click & Collect, which I was wearing two days later. My order from Cotton Traders took three weeks and during this period there was no contact or explanation. The website said "In Stock" but completion of the order process did not produce a collection date other than to suggest it may take "up to 8 days" before delivery to store, whereas M&S gave me delivery day choices… Read Full Review

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“CLICK AND COLLECT IS DREADFUL, DO NOT USE.”

Written on: 29/11/2014 by JordinGillespie255 (1 review written)

I am reluctant to give it one star ! Our on line purchase was eventually delivered to our local store after 10 days despite being advised it would take between five to seven days. Apparently there is only one delivery per week and if you order just a few days before then you miss the slot. Similarly if the goods are not suitable you may have to wait six days until the next delivery/pickup The store is unable to give the refund and you have to wait until the goods reach the warehouse. Dreadfull… Read Full Review

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“click & collect”

Written on: 29/11/2014 by AidanAndrews (1 review written)

DO NOY USE CLICK & COLLECT. I ordered on line, goods to be collected at local store, published delivery times 5-7 working days. What they don't tell you is if you miss the store delivery day, it will not be delivered unless store is in need of stock the following week. I had confirmation it had been dispatched on Monday checked on Thursday with shop, it had not arrived & was told by the shop it only has deliveries on Tuesday but they were not having any deliveries on the next Tuesday as they… Read Full Review

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