Cotton Traders Reviews - www.cottontraders.co.uk

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“Return policy is not good”

Written on: 06/10/2014 by NathanaelAllen (1 review written)

Good products best use the shops, online is not good… Read Full Review

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“very slow postage customer service not the best”

Written on: 04/10/2014 by moMacMillan118 (1 review written)

Items took 2 weeks to get here after 3 phone calls!! was sent final invoice for £20.00 and was told this was compesation for being messed about , on my was the credid card they took £43.00 as was in catalogue , contaced them and they said it was a mistake !! wont ever shop with them again so buyer beware… Read Full Review

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“Delivery”

Written on: 27/09/2014 by 394Thurston (1 review written)

Dreadful delivery service.Can't comment on quality because I haven't received the items 9 days after I ordered them. Apparently they are having issues after moving to a new warehouse.hardly the customer's fault! But they are happy to have your money at the point of order… Read Full Review

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“Size difference! ”

Written on: 24/09/2014 by Solomon125 (1 review written)

I got two pairs of jeans supposedly the same size, cut make etc just in different colours. On arrival they are about an inch or so different. I asked how this could happen (they say they are a quality company) but I just got a reply saying I could send them back! I want to know the answer! Anyway posted a fair review at Cotton Traders and they won't publish on there site! Seems they like to keep the numbers and ratings good, here am to warn people. My review will be in the wearing and… Read Full Review

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“Review”

Written on: 15/09/2014 by AlexisLeslie177 (1 review written)

I have just had my review of items I bought declined for printing. I'm absolutely amazed! It was completely complimentary!! I actually don't care but am totally confused as to why?? I certainly won't bother again!! The above rating only refers to their reply and not what I bought. They've lost the plot!!!… Read Full Review

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“Don't order”

Written on: 11/09/2014 by MitchellParker (1 review written)

Don't order any products from this Company unless you can check out delivery. The Company doesn't have an email to report back to. I waited 14days for delivery of a coat. Apparently they are moving to a new warehouse, but no one notified me of any problems… Read Full Review

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“apparantly returned item not received!”

Written on: 03/09/2014 by Felipeg1964 (1 review written)

I returned a terrible quality jumper costing £32. I have the proof of posting and cotton traders now telling me they haven't received it. I think they are in a pickle as the 2 orders I have made have taken months to arrive also many items not in stock. Still waiting for 1 item from July!!! Steer well clear. Premium rate number to telephone also & no free returns?… Read Full Review

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“shop at clackett lane”

Written on: 01/09/2014 by Octavio478 (1 review written)

i was absolutely horrified upon entering the cotton traders shop at clackett lane services the man who I assume was the sales assistant was swearing into his phone I spent about 5 minutes browsing and in all that time he did not get off his phone swearing and screaming at someone I waited until he finished his call to ask him a question the shop phone then rang and he started screaming and swearing down that as well so I left and will not return… Read Full Review

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“elasticated waist trousers AC 10773031”

Written on: 31/08/2014 by Halsey151 (1 review written)

VERY DELAYED DELIVERY STILL WAITING AFTEROVER TWO WEEKS?… Read Full Review

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“Totally inadequate Customer Services”

Written on: 27/08/2014 by iqRose1992 (1 review written)

I accidentally clicked on a wrinkle free shirt when purchasing on-line. I completed the order before I realised. It was 11.30 pm so had to wait until 9.00 a.m to call customer services. I was told I could not amend the order as it was 'processing'. Their T&C's say it can be amended prior to dispatch! The superviser insisted that 'processing' was actually 'dispatched' to them!! Upon receiving the shirt I then had the wacky idea of trying to swap it for something else and pay the difference. I… Read Full Review

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“waste of time. Waited over four weeks for nothing.”

Written on: 15/08/2014 by mollytart (1 review written)

I placed an order for two pairs of sandals over four weeks ago. The money was paid on order date. I phoned chasing the order as they were for my holiday only to be told " be patient we are moving premises but your order will be despatched". Today I received a letter saying my sandals were out of stock and the money had been refunded, feel free to browse for an alternative. They have had my money over a month. I am so annoyed. Shall be shopping elsewhere in future. Not even a good will token… Read Full Review

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“Very poor service. Still no delivery!!”

Written on: 11/08/2014 by jeffelec (1 review written)

I placed a £75 order on the 17th July and still no delivery or dispatch! Money was taken same day as order. I complained about all of these issues plus the fact that I wasn't made aware of any delays (warehouse move) until after my order was placed and then only after my 1st complaint. All Cotton Traders have done is refer me to their terms & conditions! I have now cancelled the order asking for my details to be removed from all mailing lists. I have had enough… Read Full Review

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Lingal's Response to jeffelec's Review

Written on: 13/08/2014

Your experience is identical to mine. I placed my 1st (and last) order on 22 July with no warning on their site about the warehouse move an poor delivery. I too have cancelled my order, asked to remove from their customer list and requested a refund. Even though the money was taken from my account immediately I have been told that it is 3-5 days for a refund - the bank is to blame according to their "customer service" department who could only quote parrot fashion from a script. This is day 5 and no refund - what a surprise. I have advised them that it is bordering on fraud to accept orders and take money when they know that they can't deliver. The "parrot" started to quote terms & conditions at which point I gave up but I shall be contacting Watchdog and the Trading Standards about their trading methods.

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“Delivery! What delivery”

Written on: 30/07/2014

I placed an order 13/07/14 and to date (28/07/14) it has not even been dispatched. Some excuse under help about moving warehouse. Why move warehouses during sales, their busiest time. The money for the order was taken from my bank account the day I placed the order. I am beginning to wonder if they are in trouble, wouldn't be surprised to hear they have folded. Certainly won't be using them again in a hurry. … Read Full Review

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Which_Member_007's Comment

Written on: 10/08/2014

I too placed an order on the the 13/7/14 and it was not dispatched until 4/8/14 and arrived 3 days later and even then 1 of the 4 items was missing ... delayed! I received an email saying that that item was dispatched on 8/8/14 but to date (10/8/14) still no sign of it!
They must have known they were moving warehouse for months so why not tell their customers that deliveries could be delayed?
There should be a contact email address NOT a rip-off phone number!
Will all the affected customers be compensated? I doubt it!

I too will hesitate before placing any orders in the future too - their shops are a waste of time as the either do not have what I want in my size and/or colour.

They were a good company and their clothing was well made but their standards and quality have been falling for some time now - the only thing on the up are their prices....

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“WHERE ARE THE SHOES i ORDERED!!!”

Written on: 26/07/2014 by Owenk1950 (1 review written)

Ordered shoes on the 12/07/2014. now 24/07/2014 and no sign of shoes and not a peep from cotton traders. Tried their Facebook page to complain as I am not wasting more money with their premium rate number and my post was deleted after one day with no reply. not able to email as their link does not work.. Suggest putting a mask on their new logo… Read Full Review

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“What a shower”

Written on: 25/07/2014 by Jinx1954 (1 review written)

Ordered a pair of shoes with local shop and paid for goods. Was told delivery would take 3 to 5 working days. Have now waited 19 days, no shoes have been delivered. Have been in to shop at least 3 times, and get no where. Excuses all the time{warehouse problems} This is an AMATEUR outfit that take your money and dont believe in customer service. Also I challenge anyone to find a email helpline. LATEST have been refused a refund from the shop until goods are delivered!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

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“On line ordering useless”

Written on: 24/07/2014 by PerlaHowell1953 (1 review written)

I placed an order with this company. expecti;ng the order to be confirmed and a delivery date to be quotes or at the very least estimated. None of these actually get shown on order. It also did not state that they were moving their warehouse, which when you only find out after you have placed the order and then look at delivery information under the help section. When you phone their helpdesk they are as useful as a hole in the head. No proper contact e-mails available either. Would suggest… Read Full Review

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“Order not even dispatched after 12 days!”

Written on: 24/07/2014 by Appreciatesgoodservice (1 review written)

I recently placed my first order with Cotton Traders and really cannot see how they are still trading! I placed an order 13 days before my sons birthday for a rugby shirt and t shirt as part of his present, plus a few other things. After several days I was sent an email saying that the sandals I had ordered for myself were not available despite being in stock when I ordered them. When the order had still not turned up the day before my sons birthday I phoned them and was told that the order… Read Full Review

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“Decent company now very poor”

Written on: 19/07/2014 by gaza1810 (2 reviews written)

This company produced decent quality products at one time. It is true that there has always been sizing issues with their products but that is sometimes rectified by ordering one size larger. Now the quality of their products have become very poor. Also the customer service, which has not always been good, has become worse. At one time, if there was a problem with an order, they would notify you. It appears that this is no longer the case. Lame excuses and repeated apologies are not enough… Read Full Review

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“Poor Quality Goods”

Written on: 14/07/2014 by cardiffbob (1 review written)

I order a fleece jacket from this company the delivery time was longer than expected. The item when it finally arrived was left in my porch for 24 hours. The garment was of poor quality, the stitching again not to a high standard definitely not as described. At the time of ordering I also ordered a pair of jeans two weeks on I have now cancelled the order firstly would not want to receive what might be shoddy goods and two the time scale for delivery extremely poor. Would I buy mail order from… Read Full Review

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“LOST DELIVERY”

Written on: 07/06/2014 by T200SHE (1 review written)

I would like to point out how disappointed I am with the service. I placed my order on the 25th May, had to contact them on the 2nd June to chase the order up because I had been told by email that it had been despatched, and then had to contact them again on the 5th June because there was still no sign of my order. The explanation that my order had been lost somewhere along the line with the courier only fuelled the unhappiness that I felt with the company even more. A courier losing orders… Read Full Review

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