written by dkm99 on 09/06/2023
I am a longstanding customer of Cotton Traders. Bought a pair of their cotton trousers and after wearing them for less than an hour the colour faded. from green to gold. Only took them out of the packaging 2 days ago and Cotton Traders refuse point blank to do anything. Beware this is how they treat loyal customers. Shame on you Cotton Traders.
written by 2427jdmb on 24/11/2021
Placed my order on 9th Nov. Received email yesterday to say it will be delivered in 4-8 weeks. Received a further email today 24th November to say it will be 8-10 weeks. This is completely unacceptable how can any company operate on these timescales.
written by Yeartwo on 05/10/2021
Received shoes for husband in three days. Ordered another pair as he was so pleased with them. Second pair delivered to wrong address . Agent I spoke to arranged another pair to be delivered to correct address. I have to wait 7/14dats for delivery of thes. Unfair considering it wasn’t my error. Won’t purchase again or recommend unless customer relation i,proves for their customers.
written by Calvina265 on 28/01/2020
Order never arrived on the agreed date - ended up being returned to them - so they charged me for the privilege of not getting my goods by deducting money from the refund! Their customer services contact email is pointless as they have never responded to any of my emails or the Resolver case I had to open Avoid them.
written by crystal777 on 14/01/2020
Corduroy trousers felt plastic-like due to added "stretch" fibres and horribly baggy/misshapen. Returned the pants at my cost as item not as described. I feel out of pocket paying for delivery and return, and received an inadequate refund. Customer Service is poor (no reply to letters and Resolver emails). Overpriced products.
Written on: 23/07/2020
Hi
We're sorry that your corduroy trousers were not what you expected.
If you feel the amount you were refunded was incorrect then please get in contact with our customer service team by email or call them and they will be able to advise.
Best Regards
Cotton Traders
written by Evie1 on 12/07/2018
What lovey staff at the Chatham Dockside Cotton Traders store so friendly and helpful, always have a smile and want to help. They remember names and what type of clothes I like and will make suggestions and are honest when trying clothes about the fit and colour. It's a pleasure to go in the store. I can order in store and its free deliver to the store and easy to return an item. You feel welcome when you go in.
Written on: 23/07/2020
Hi Evie
Thank you very much for your feedback on our Chatham store!
We're proud of our store staff and we know they will always go the extra mile, so thank you for taking the time to feedback.
Best Regards
Cotton Traders
written by bzenthon on 12/05/2018
Bought a pair of boots they were comfortable but after five walks with the walking group the soles came off.Very poor quality.These boots should have lasted a lot longer than this I have bought numerous pairs from Cotton traders and have never known this to happen,Do not buy this product
written by Harris-Alt419 on 17/02/2018
I ordered a shirt on-line and had it delivered to the Clacket Lane Services location on the M25 in Westerham Kent. I visited the postcode as stated on two occasions, once using the direct route involving a drive down Clacket Lane itself, another the fast route via the M25. On neither occasion could I find the Service Station even though I had actually driven down the motorway on the second occasion. I rang the shop and they told me to drive down a long winding country lane to get to it, which is precisely what I did the first time. I gave up. I tried to cancel the order and when I got through to customer services, as directed by their menu items, the customer service operative told me to ring the store and get them to send the item back. Why should I do their dirty work for them? Surely they should have just sorted that out themselves. Not impressed at all and I haven't even seen the shirt yet. I don't think I want to either.
written by green glass goblin on 27/09/2017
Absolutely dreadful quality. Just like rags. I could just about wear them for the allottment. When Cotton Traders asked me for a review , that is what they were told. I received a reply saying they could not publish it on their site. They only want to hear nice things - but the stuff I bought was really rubbish Roman Originals sell much better stuff - and it fits too
written by Jasez41 on 06/09/2017
Just received my order which unfortunately i need to return. Realized that I have to pay a return fee. You must be the only company that does this.Also I am expected to print off a return label when not everyone has a aprinter. I will not be buying from you again.
written by Taylorba1950 on 06/09/2017
Been with cotton traders for many years. While placing an order recently my call balance was debited £1.40 for only a few minutes. I rang to discover their premium rate charges are hidden in small print in only one place while their number is on every page.
written by Carrier171 on 05/07/2017
Cotton traders website is an absolute nightmare . I have bought stuff from them before , but now I just give up . I cannot send them an email from the website ; I just go round and round in circles . I cannot even unsubscribe ; I press The update and nothing happens . I've had enough !
written by edChristie482 on 20/05/2017
ordered 3 pairs of trousers from Cotton Traders, they looked quite nice, if a bit expensive. WRONG, they were very thin to start with, all 3 were different sizes, but according to the label they were all 31 inside leg. The first pair were half mast when I tried them on, I measured the inside leg, and with all the will in the world, I| couldn.t make it any more than 29 inches. The second pair, weren.t quite so bad, they were 30 inches, but they were so tight round the backside I could not have worn them all day. The third pair were , again, half mast, 29 inches inside leg. @£24 each they were absolute rubbish, NOW comes the sting in the tail, I had to pay a further £2.95 to Hermes to send them back, the gall of these people beggars belief. NEVER , EVER, AGAIN will I buy from this firm, and I advise you all to boycott them.
written by edChristie482 on 20/05/2017
ordered 3 pairs of trousers from Cotton Traders, they looked quite nice, if a bit expensive. WRONG, they were very thin to start with, all 3 were different sizes, but according to the label they were all 31 inside leg. The first pair were half mast when I tried them on, I measured the inside leg, and with all the will in the world, I| couldn.t make it any more than 29 inches. The second pair, weren.t quite so bad, they were 30 inches, but they were so tight round the backside I could not have worn them all day. The third pair were , again, half mast, 29 inches inside leg. @£24 each they were absolute rubbish, NOW comes the sting in the tail, I had to pay a further £2.95 to Hermes to send them back, the gall of these people beggars belief. NEVER , EVER, AGAIN will I buy from this firm, and I advise you all to boycott them.
written by Rice283 on 07/12/2016
.Got a mailshot showing a garment my partner liked ... featured in the brochure but No details and purchasing info AT ALL. So ... got on the web and found the garment BUT ... the red one was listed as 'mustard', the cream one was listed as 'black' and (i dont believe it) the purple one was actually listed as purple (wow!) ... the size required was shown as not sold out (most sizes Were sold out ... well ... since the web site was totally misleading (unless black is the new cream, and some people eat bright red mustard) ... i telephoned the shown cotton traders number. the operative had to be corrected as to how to spell my name FOUR times ... spent ten minutes taking all my details and finally told me that the item (shown on the web as available ) was NOT available. OK i said .... take all my (just taken) address details OFF your database .... CAN'T DO THAT SHE SAID ... ok i said ..i want to speak to a manager CAN'T DO THAT SHE SAID ... I DONT WANT YOUR MAILSHOTS i said TEAR THEM UP AND THROW THEM AWAY she said .... I told her i would complain instead. The marketing department must be colourblind and the telephone staff must be deaf. I was not too unhappy not to be a customer as previous purchases have proved to be appalling quality rubbish THIS COMPANY IS ABSOLUTE RUBBISH .. AVOID THEM LIKE THE PLAGUE .....THE COMPLAINTS DEPT GOT AN EARBENDING YOU BET
written by Booneed41 on 07/12/2016
Fleece trousers were far too large. Resent having to pay delivery AND return postage when there are sizing anomalies. Won't use again.
written by CTLacking on 05/12/2016
No call from Gloucester staff, on two occasions, notifying me orders had arrived. Had to phone to find out of they had arrived myself. Shoes were far too small or far too big when tried on at home. Returned items to store in October and was told would received full refund; still awaiting refund two months later and have had to go through long-winded refund investigation process. In meantime bombarded with emails advertising goods to buy - won't be buying from Cotton Traders again!
written by Yayado48 on 29/11/2016
I have placed orders with cotton traders on many occasions always received on time but latest order has not been delivered. Tracking the parcel stating that they attempted but no one available, it is a business address close at 17:00. I informed customer service to advise this they said they will advise delivery services Hermes still the same happens.. Phoned cotton traders again spend with no luck advise they will contact their delivery service again... First and last ime bad experience with cotton traders they will never get a order from me again.
written by 211Power on 19/10/2016
Once again I visited the shop within a garden centre in Northampton and once again I was invisible. Some staff training needs I think. Most of the clothes that I was interested in the catalogue looked very cheap in the store. Very disappointing. Went to the Roman store instead got a friendly welcome and bought a coat.
written by McQueenyj162 on 10/10/2016
Just bought 2 pairs of jogging bottoms albeit half price.alas they feel flimsy cheap and a tad too thin. They look like they won't last long and certainly not worth the full asking price. I used this purchase as a tester to see if I would stick with cotton traders and will definitely think twice.
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Cottontraders's Comment
Written on: 23/07/2020
Good afternoon,
I'm sorry to hear you didn't receive your goods. If you email Customer_Service or call then a member of the team will be more than happy to help.
Best Regards
Cotton Traders