Cotton Traders Reviews - www.cottontraders.co.uk

Click here if this is your business
★★☆☆☆
1.6 / 5
8% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Cotton Traders www.cottontraders.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“WHERE ARE THE SHOES i ORDERED!!!”

Written on: 26/07/2014 by Owenk1950 (1 review written)

Ordered shoes on the 12/07/2014. now 24/07/2014 and no sign of shoes and not a peep from cotton traders. Tried their Facebook page to complain as I am not wasting more money with their premium rate number and my post was deleted after one day with no reply. not able to email as their link does not work.. Suggest putting a mask on their new logo… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“What a shower”

Written on: 25/07/2014 by Jinx1954 (1 review written)

Ordered a pair of shoes with local shop and paid for goods. Was told delivery would take 3 to 5 working days. Have now waited 19 days, no shoes have been delivered. Have been in to shop at least 3 times, and get no where. Excuses all the time{warehouse problems} This is an AMATEUR outfit that take your money and dont believe in customer service. Also I challenge anyone to find a email helpline. LATEST have been refused a refund from the shop until goods are delivered!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“On line ordering useless”

Written on: 24/07/2014 by PerlaHowell1953 (1 review written)

I placed an order with this company. expecti;ng the order to be confirmed and a delivery date to be quotes or at the very least estimated. None of these actually get shown on order. It also did not state that they were moving their warehouse, which when you only find out after you have placed the order and then look at delivery information under the help section. When you phone their helpdesk they are as useful as a hole in the head. No proper contact e-mails available either. Would suggest… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Order not even dispatched after 12 days!”

Written on: 24/07/2014 by Appreciatesgoodservice (1 review written)

I recently placed my first order with Cotton Traders and really cannot see how they are still trading! I placed an order 13 days before my sons birthday for a rugby shirt and t shirt as part of his present, plus a few other things. After several days I was sent an email saying that the sandals I had ordered for myself were not available despite being in stock when I ordered them. When the order had still not turned up the day before my sons birthday I phoned them and was told that the order… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Decent company now very poor”

Written on: 19/07/2014 by gaza1810 (2 reviews written)

This company produced decent quality products at one time. It is true that there has always been sizing issues with their products but that is sometimes rectified by ordering one size larger. Now the quality of their products have become very poor. Also the customer service, which has not always been good, has become worse. At one time, if there was a problem with an order, they would notify you. It appears that this is no longer the case. Lame excuses and repeated apologies are not enough… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Poor Quality Goods”

Written on: 14/07/2014 by cardiffbob (1 review written)

I order a fleece jacket from this company the delivery time was longer than expected. The item when it finally arrived was left in my porch for 24 hours. The garment was of poor quality, the stitching again not to a high standard definitely not as described. At the time of ordering I also ordered a pair of jeans two weeks on I have now cancelled the order firstly would not want to receive what might be shoddy goods and two the time scale for delivery extremely poor. Would I buy mail order from… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Trousers casual”

Written on: 06/07/2014 by LeviMcNeil109 (1 review written)

They were out of stock and not to be continued yet Cotton Traders STILL CHARGED FOR THEM and said a refund would be or processed on three to five days working days !!! WHY TAKE MY MONEY IN THE FIRST PLACE. Couldn't find an E Mail that worked either. Ted Jackson (Cornwall)… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Summer sandals quality”

Written on: 23/06/2014 by swKirkpatrick65 (1 review written)

I've just bought a pair of half-price Strider sandals and paid £12.50; they were originally £25.00. They are of shocking quality and of course made in China! The connections on the sole to the strap area don't even fit the hole they are meant to go in. These sandals must have cost Cotton Traders £2.00 if not less considering they buy in bulk. They're the cheapest tackiest sandals I've seen in a long time. My advice to buyers.......don't bother… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Quality & Customer call centre very poor”

Written on: 19/06/2014 by AmyaBell249 (1 review written)

I have bought over 30 short sleeve shirts which looked great and comfortable, after wearing them over 5 separate holidays, they have frayed on the seams & button holes. The material as gone like Muslin ( very loose cotton cleaning cloths) very loose threads that have no strength. Contacting Cotton Traders direct to ask for e-mail address ( to send photos to them of a problem) and they say they do not have an email address, the call centre will Not help the customer to help them! The call… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“LOST DELIVERY”

Written on: 07/06/2014 by T200SHE (1 review written)

I would like to point out how disappointed I am with the service. I placed my order on the 25th May, had to contact them on the 2nd June to chase the order up because I had been told by email that it had been despatched, and then had to contact them again on the 5th June because there was still no sign of my order. The explanation that my order had been lost somewhere along the line with the courier only fuelled the unhappiness that I felt with the company even more. A courier losing orders… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Dye in black jeans ”

Written on: 06/06/2014 by Peters491 (1 review written)

I bought two pairs of black jeans 6 months ago .the dye is still coming out so strongly I cannot wear them as it transfers on to my undies and furniture .they have been washed 20 times now( have kept count) .will not pay postage to return them as it would appear from other reviews items Get lost. Customer service were useless ,can't do anything unless we get them back .i also bought some ordinary blue jeans ,colour is fine but after wearing for a few hours they stretch so much they become… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Skimping on quality and size”

Written on: 02/06/2014 by t1ger27 (1 review written)

Having used Cotton Traders for some years for short sleeve rugby style shirts, I've noticed a gradual deterioration in quality of material and inconsistence in sizing. Shirts sized XL that I bought a few years ago and still fit me are equal in dimension to more recent 2 or even 3XL. In addition, as the chest measurement increases the length only increases marginally. Where are all these barrell chested dwarves? Also, this year they seem to only be doing shirts with a Guiness or Help for Heroes… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“returns uggg”

Written on: 21/05/2014 by xlEngland184 (1 review written)

no email add; to complain with, poor very nice phone contact people BUT still can't return goods goods not as labelled, wring size label, so faulty request for return costs in breach of sale of goods act, this maybe fraud? telephonist experienced with angry customers, "we get it all the time" Suppose that's what you get for cheap cloths… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Poor delivery service”

Written on: 15/05/2014 by pqChandler332 (1 review written)

Cotton Traders - Good product range and good sizes for larger people, however they have the worst ever delivery service I have experienced. Up to 10 days for a delivery of a product that is in stock. Not good. Would not recommend if you are in a hurry… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Be warned: Do not use Cotton Trader's mail order service!”

Written on: 03/05/2014

I have tried to contact Cotton Traders by email to voice my disappointment in their mail order service as I believe any business or company should be allowed the chance to put things right before criticizing them in a review. Their website states "If you still need to contact us after you have asked a question on our Help pages simply click on the CONTACT button at the bottom of the relevant Help page to e-mail our friendly Customer Care Team." but there was no email address anywhere on their… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Drummond2Drew's Comment

Written on: 15/05/2014

I must agree with your comments. I have one item to return but find I have to print off a return form for Hermes stating parcel size etc. I have shopped online for years and used Cotton Traders in the past but never had to experience this sort of mucking about before. I wanted to email complaint but nowhere is there an email address. What are they afraid of. I don't know of any other mail order company that deals with returns in this way. In fact not sure what I am going to do about it yet. I know one thing I will not be using Cotton Traders again.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“awful company. impossible to place order online”

Written on: 27/02/2014 by mabelgh (1 review written)

What a washout. It is impossible to go to your basket when you place things in it. andwhen you telephone they charge you for the telephone call. I call this outrageos service. I just hope when my order arrives it is the correct item..... And if not they will charge me again to return the item… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very poor quality jeans from Cotton Traders”

Written on: 02/02/2014

I bought a pair of Cotton Traders jeans at a garden centre 300 miles from where I live. Couldn't try them on but bought them anyway because the company sounds reputable. When I got home and tried them on, the jeans turned out to be total junk. The shape and fit are poor and the stitching in the pockets came away. These are the cheapest, nastiest jeans I've ever bought, but they had a mid range price. I can't take them back because the shop is 300 miles away. I can't email Cotton Traders because… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Boots unfit for purpose”

Written on: 02/01/2014

I bought a pair of black leather buckle boots in the sale which are totally unfit for the purpose. They let in water the first time I wore them. Why make boots which let in water. I have shopped with Cotton Traders for years now but sorry this will be the last. I feel that goods and services have been deteriorating for a while now. There are many other retailers who will welcome my money and provide quality goods… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Sizes wrong and Faulty”

Written on: 28/12/2013 by Suefoster (1 review written)

Bought some trousers from Cotton Traders size was wrong and had to return them only just found out from the Wife that they charge you to return items that are wrongly sized or faulty and to call Cotton Traders it's a 0844 No so you are also charged for this when you go on there web site and type in Complaints nothing comes up?. Now the Sherpa boots that also came with the trousers are faulty and need to go back another charge that's it for us no more Ordering from Cotton Traders… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Account Changes”

Written on: 27/12/2013

I tried to change my account payment details. Absolutely hopeless. The system is flawed. There is no help whatsoever. Trying to contact somebody is harder than finding Lord Lucan!. Wanted to purchase a jumper for my wife, but looks like I will have to look elsewhere. Now discovered why they keep delivering catalogues. Nobody is buying from them! And cancelling the registration is another story. My advise - 'barge and pole' spring to mind!… Read Full Review

Visit cottontraders.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
cottontraders.co.uk