Cotton Traders Reviews - www.cottontraders.co.uk

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Latest Reviews

“absolutely appalling”

Written on: 07/12/2016 by Rice283 (1 review written)

Got a mailshot showing a garment my partner liked ... featured in the brochure but No details and purchasing info AT ALL. So ... got on the web and found the garment BUT ... the red one was listed as 'mustard', the cream one was listed as 'black' and (i dont believe it) the purple one was actually listed as purple (wow!) ... the size required was shown as not sold out (most sizes Were sold out ... well ... since the web site was totally misleading (unless black is the new cream, and some… Read Full Review

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“Sizing”

Written on: 07/12/2016 by Booneed41 (1 review written)

Fleece trousers were far too large. Resent having to pay delivery AND return postage when there are sizing anomalies. Won't use again… Read Full Review

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“Missing Refund”

Written on: 05/12/2016 by CTLacking (1 review written)

No call from Gloucester staff, on two occasions, notifying me orders had arrived. Had to phone to find out of they had arrived myself. Shoes were far too small or far too big when tried on at home. Returned items to store in October and was told would received full refund; still awaiting refund two months later and have had to go through long-winded refund investigation process. In meantime bombarded with emails advertising goods to buy - won't be buying from Cotton Traders again!… Read Full Review

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“Not received items”

Written on: 29/11/2016 by Yayado48 (1 review written)

I have placed orders with cotton traders on many occasions always received on time but latest order has not been delivered. Tracking the parcel stating that they attempted but no one available, it is a business address close at 17:00. I informed customer service to advise this they said they will advise delivery services Hermes still the same happens.. Phoned cotton traders again spend with no luck advise they will contact their delivery service again... First and last ime bad experience with… Read Full Review

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“don't expect a friendly welcome at Harlestone”

Written on: 19/10/2016 by 211Power (1 review written)

Once again I visited the shop within a garden centre in Northampton and once again I was invisible. Some staff training needs I think. Most of the clothes that I was interested in the catalogue looked very cheap in the store. Very disappointing. Went to the Roman store instead got a friendly welcome and bought a coat… Read Full Review

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“Flimsy jogging bottoms”

Written on: 10/10/2016 by McQueenyj162 (1 review written)

Just bought 2 pairs of jogging bottoms albeit half price.alas they feel flimsy cheap and a tad too thin. They look like they won't last long and certainly not worth the full asking price. I used this purchase as a tester to see if I would stick with cotton traders and will definitely think twice… Read Full Review

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“Rude staff”

Written on: 14/05/2016

Not being able to find an e mail address to complain to this is my only option. Went into Shenstone (Wyvale) Garden Centre off the M6 Toll at two minutes to six when the garden centre was still open. I knew what I wanted from cotton traders the two t shirts were to replace existing. I was about to pick them up when a rude Cotton Traders shop assistant told me I could not buy them as customers had been asked to go to the exit. I said to her that did not mean I could not finish my shopping but… Read Full Review

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“You can't get rid of them!”

Written on: 12/05/2016 by Jensonsk (1 review written)

Fed up receiving their catalogues - their stuff doesn't fit me. I once ordered some shoes, they were miles too big. I wrote and asked if they had shoes in my size, and if not(which apparently they don't), then please stop sending mail. There is no complaints form or simple means of contacting them, their online Contact form has 'ClickJacking' so don't use that! Can't think why they don't have a return envelope with their their catalogue like other companies. Their Customer Service is… Read Full Review

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“OK”

Written on: 10/05/2016 by O'Donnellgk1969 (1 review written)

I collected my t shirts OK by click and collect from my local store in Gloucester. Service there was good. I was pleased with the t shirts… Read Full Review

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“email pain in the a**es”

Written on: 23/02/2016 by Carmelo462 (1 review written)

DONT EVER GIVE YOUR EMAIL ADDRESS TO THESE PEOPLE! They pester you every single day and there is no way you can 'unsubscribe.' I've no idea what they sell,and will never,ever be tempted to find out. AVOID… Read Full Review

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“Delivery and quality of goods”

Written on: 05/02/2016 by Nicholson133 (1 review written)

I haven't been asked to write a review but am SO HAPPY with Cotton Traders that I simply must say something. Delivery was absolutely unbelievable. Item was ordered at 5.45 pm on a Saturday, and was delivered before 4pm Sunday, That is less than 24 hours ! Item: I ordered online and was absolutely delighted with the quality, colour and fit. Thank you, thank you thank you CottonTraders… Read Full Review

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“Unbelievable”

Written on: 15/01/2016 by Suggestion (1 review written)

Have just read reviews on several sites and cannot believe what I have read. My family have been customers of cotton traders for many many many years and have never had a problem. We used to live near the warehouse in altrincham and when they moved it to Leeds about 18 years ago they had a sale where you could fill a bin bag for a fiver. This week I have taken a pair of trousers of my husband's to recycling as the hems had split. These trousers must have been worn several hundred times… Read Full Review

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“Shut an hour early”

Written on: 20/12/2015 by Snow213 (1 review written)

Visited the Magor store. The website states the store opening until 5PM. Attempted to enter the store at 4.05PM a female member of staff was in the store totally ignoring me. As soon as I moved away from the door the member of staff quickly 'escaped' to her car. The reason for this review is the web site does not state a complaint email address… Read Full Review

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“Never never again”

Written on: 30/11/2015 by 36Pritchard (1 review written)

I place an order online,5mins latter I received a conformation of the order, showing items that I did not order but seemed to have paid for. I contacted their customer services who told me to phone back in a hour as the order had not come through on their system. I then waited and phoned back 40mins latter only to be told that I was too late to change the order,their customer service do not seem to know what they are doing. And to add to their poor service the tea shirts that I had ordered… Read Full Review

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“NEVER ANY STOCK”

Written on: 24/11/2015 by KierstenGibbs376 (1 review written)

Cotton traders send me a latest catalogue monthly, every time I receive a catalogue and try and order online they have sold out,doesn't matter if its spring,summer or winter. I received a catalogue Tuesday,went online Tuesday evening the snow boots I wanted sold out in every size up to a 9 . what is the point in sending me catalogues when you never have any stock… Read Full Review

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“bad delivery”

Written on: 11/11/2015 by 120Pugh (1 review written)

paid extra for sunday delivery waited till 3.50 pm, called them was told to ring Monday if it did not come. it turned up Monday so wasted all day sunday waiting,i would never buy again… Read Full Review

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“Windermere Waterproof Coat”

Written on: 13/10/2015 by Gidman (1 review written)

Can't believe this coat is still on sale. Waterproof that's a laugh. You get soaking wet on a lovely day. Never in my life have I had a coat that makes me sweat so much After wearing it for half an hour and take it off the inside sleeves are sopping wet. Bought one for my husband and I. Biggest waste of £120 ever. Did complain nothing ever done. Mrs Gidman… Read Full Review

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“Rubbish sandals”

Written on: 18/09/2015 by BobbieSweeney (1 review written)

My husband wore his sandals less than 12 times and they broke. I contacted the company, expecting at the least, an apology. But this company thinks so little of their customers they did not respond. I would never use this company again… Read Full Review

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“How are they still operating?”

Written on: 16/09/2015 by Elsa166 (1 review written)

i ordered a pair of shoes paying particular notice of the strange sizing options which are unique to this company and bear no relationship to standard UK or international sizes. When the shoes arrived they didn't fit . Customer services were awful, they couldn't care less they told me to pay for the return and wait 28 days for a refund. When I asked for a pre paid return label because the goods were not as advertised , size wise the woman was so rude I was shocked she asked how I had reached… Read Full Review

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“The quality of the clothes has gone downhill over...”

Written on: 13/09/2015 by MrBig (11 reviews written)

The quality of the clothes has gone downhill over recent years. I recently purchased several items and the first problem was two shirts labelled the same size were actually completely different; at least 2 sizes different. The second problem I've found is shrinkage - the clothes fit fine out of the packet but they shrink significantly after the first wash, to the point where they cannot be worn and have clearly lost their original shape/cut. And yes they were washed at the correct… Read Full Review

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