Cotton Traders Reviews - www.cottontraders.co.uk

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Latest Reviews

“Delivery and quality of goods”

Written on: 05/02/2016 by Nicholson133 (1 review written)

I haven't been asked to write a review but am SO HAPPY with Cotton Traders that I simply must say something. Delivery was absolutely unbelievable. Item was ordered at 5.45 pm on a Saturday, and was delivered before 4pm Sunday, That is less than 24 hours ! Item: I ordered online and was absolutely delighted with the quality, colour and fit. Thank you, thank you thank you CottonTraders… Read Full Review

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“Unbelievable”

Written on: 15/01/2016 by Suggestion (1 review written)

Have just read reviews on several sites and cannot believe what I have read. My family have been customers of cotton traders for many many many years and have never had a problem. We used to live near the warehouse in altrincham and when they moved it to Leeds about 18 years ago they had a sale where you could fill a bin bag for a fiver. This week I have taken a pair of trousers of my husband's to recycling as the hems had split. These trousers must have been worn several hundred times… Read Full Review

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“Shut an hour early”

Written on: 20/12/2015 by Snow213 (1 review written)

Visited the Magor store. The website states the store opening until 5PM. Attempted to enter the store at 4.05PM a female member of staff was in the store totally ignoring me. As soon as I moved away from the door the member of staff quickly 'escaped' to her car. The reason for this review is the web site does not state a complaint email address… Read Full Review

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“Never never again”

Written on: 30/11/2015 by 36Pritchard (1 review written)

I place an order online,5mins latter I received a conformation of the order, showing items that I did not order but seemed to have paid for. I contacted their customer services who told me to phone back in a hour as the order had not come through on their system. I then waited and phoned back 40mins latter only to be told that I was too late to change the order,their customer service do not seem to know what they are doing. And to add to their poor service the tea shirts that I had ordered… Read Full Review

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“NEVER ANY STOCK”

Written on: 24/11/2015 by KierstenGibbs376 (1 review written)

Cotton traders send me a latest catalogue monthly, every time I receive a catalogue and try and order online they have sold out,doesn't matter if its spring,summer or winter. I received a catalogue Tuesday,went online Tuesday evening the snow boots I wanted sold out in every size up to a 9 . what is the point in sending me catalogues when you never have any stock… Read Full Review

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“bad delivery”

Written on: 11/11/2015 by 120Pugh (1 review written)

paid extra for sunday delivery waited till 3.50 pm, called them was told to ring Monday if it did not come. it turned up Monday so wasted all day sunday waiting,i would never buy again… Read Full Review

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“Windermere Waterproof Coat”

Written on: 13/10/2015 by Gidman (1 review written)

Can't believe this coat is still on sale. Waterproof that's a laugh. You get soaking wet on a lovely day. Never in my life have I had a coat that makes me sweat so much After wearing it for half an hour and take it off the inside sleeves are sopping wet. Bought one for my husband and I. Biggest waste of £120 ever. Did complain nothing ever done. Mrs Gidman… Read Full Review

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“Rubbish sandals”

Written on: 18/09/2015 by BobbieSweeney (1 review written)

My husband wore his sandals less than 12 times and they broke. I contacted the company, expecting at the least, an apology. But this company thinks so little of their customers they did not respond. I would never use this company again… Read Full Review

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“How are they still operating?”

Written on: 16/09/2015 by Elsa166 (1 review written)

i ordered a pair of shoes paying particular notice of the strange sizing options which are unique to this company and bear no relationship to standard UK or international sizes. When the shoes arrived they didn't fit . Customer services were awful, they couldn't care less they told me to pay for the return and wait 28 days for a refund. When I asked for a pre paid return label because the goods were not as advertised , size wise the woman was so rude I was shocked she asked how I had reached… Read Full Review

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“The quality of the clothes has gone downhill over...”

Written on: 13/09/2015 by MrBig (10 reviews written)

The quality of the clothes has gone downhill over recent years. I recently purchased several items and the first problem was two shirts labelled the same size were actually completely different; at least 2 sizes different. The second problem I've found is shrinkage - the clothes fit fine out of the packet but they shrink significantly after the first wash, to the point where they cannot be worn and have clearly lost their original shape/cut. And yes they were washed at the correct… Read Full Review

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“Sales advisor picking his nose”

Written on: 17/08/2015 by Binnie1 (1 review written)

We went into the Ambelside branch of Cotton Traders and were revolted by the sales assistant. He licked his fingers then opened a plastic bag and put the clothes inside. He then licked his fingers again and picked up the receipt.and put it in the bag. When he finished he walked away picking his nose. This person is spreading his germs to the customers and the staff. He is a public health hazard. If the Cotton Traders website had an email address I'd complain direct to them. They don't, so I'm… Read Full Review

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“'Rogue Traders'?”

Written on: 11/06/2015 by Ryan1962 (1 review written)

I ordered 2 pairs of different styles of the same sized shoes but were so different it was impossible to believe that Cotton Traders could possibly sell them as such. Looking at the reviews show many people have exactly the same problem with the Aqua Toggle Trainers - Unisex PRODUCT CODE: AQ11606 The worst thing is I have to pay to return the product, it's thoroughly disgusting and leaves a bitter taste. Will I order again? Well I've always been happy with Cotton Traders with my previous… Read Full Review

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“customer service northampon”

Written on: 04/05/2015 by Annabellee341 (1 review written)

went to this store to purchase items partly using a gift vouchers, and their was some complications, however, this is to say that person A. could have not been more helpful, this is the second occasion also his assistant. Very well done excellent service. … Read Full Review

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“Very unhelpful”

Written on: 24/04/2015 by senorcharlie (1 review written)

Last night I ordered 2 items on line. When the confirmation email arrived I saw that the incorrect address had been listed for delivery. I live in Spain and I have a billing address in UK but a delivery address in Spain. First thing next morning I phoned Cotton Traders and was told that even though the parcel had not left the centre it was not possible to change the delivery address. No amount of pleading would help, just not interested… Read Full Review

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“money taken from your account on ordering.”

Written on: 19/04/2015 by Yareliw30 (1 review written)

You pay on ordering then wait for the slowest on line service, you then return unwanted goods ( don't get me wrong they sell some good gear ) and the wait and wait for your money which I'm sure they think is there's to be returned into your account. They have know had my money for three weeks and I get an email saying the money will be in my account in two to three days. Heads should roll for some people who are letting the business down and fast… Read Full Review

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“NO BARCODE OR LABEL”

Written on: 13/02/2015 by hkAustin109 (1 review written)

I ORDERED FROM COTTON TRADERS ON 6TH FEB AND RECEIVED PARCEL ON 9TH FEB THE PARCEL WAS RIPPED AND & GARMENT WAS EXPOSED. INSIDE 3 BAGS HAD BEEN RIPPED OPEN. I KEPT ONE ITEM & TRIED TO RETURN THE PARCEL. I OPTED FOR MYHERMES COURIER. I WENT THROUGH THE PROCESS WITH MYHERMES PAID £2.95 TO RETURN PARCEL. THEY SAID NOT MATTER IF NO PRINTER THEY WILL SEND ME AN EMAIL WITH ATTACHMENT FOR BARCODE AND LABEL & I COULD PRINT IT OFF LATER. THEY SENT ME AN EMAIL BUT IT HAD NO ATTACHMENT. THE COURIER DID… Read Full Review

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“Tried to send this e-mail. Can't find address on webpage!!”

Written on: 15/01/2015 by sadgrannie (1 review written)

Good Morning, It is with regret that I feel it necessary to contact you regarding the above order. I placed the above order for several items on 7th January electing to use the click and collect service. The web page did have a notification on the bottom that this service had been temporarily suspended over the Christmas period but would resume early in January. No actual resumption date was shown. As I progressed through the order procedure it allowed me to select 'click and collect' and… Read Full Review

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“return postage cost”

Written on: 11/01/2015 by SterlingOlson314 (1 review written)

as i do not have access to a printer i had to use post office sticker [supplied by cotton traders] at a very high postage cost to return goods. but they do not supply a sticker for the cheaper postal service [ie hermes] why is this sticker not also supplied? … Read Full Review

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“Don't waste your time,buy elsewhere”

Written on: 09/01/2015 by Chapman71 (1 review written)

Purchased a long winter coat from them(which I now see is always Half-price) but it was too small.If you re-order you don't have to pay for the postage but you have to 'phone them to do so.What a waste of time 20mins on the 'phone & I still didn't get another coat sent to me.This was a first time order but I'll never use them again.Bought a better quaility coat from ASDA & cheaper… Read Full Review

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“DON'T BUY ONLINE FROM THEM !!!!!”

Written on: 18/12/2014

My recent online order was for Click & Collect from store. At the same session I also ordered 'Jeans' from the M&S website, Click & Collect, which I was wearing two days later. My order from Cotton Traders took three weeks and during this period there was no contact or explanation. The website said "In Stock" but completion of the order process did not produce a collection date other than to suggest it may take "up to 8 days" before delivery to store, whereas M&S gave me delivery day choices… Read Full Review

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