Frankie & Benny's Reviews

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★★☆☆☆
1.8 / 5
22% of users recommend this
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  • Quality of service

  • Quality of food

  • Value For Money

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Latest Reviews

★★★★★

“Service was fantastic”

Written on: 25/11/2014 by Woofcuts (1 review written)

The food was pretty average bit the waiter was very good the service was amazing and even though the food was ok I would defo come back because it wd very reasonable in price and also because of the service. It was the Ashton under lyne Frankie and bennys and it was a lovely experience as soon as we stepped through the door. The lady that greeted ids then the waiter who served us it was great, at the end of the day u xnx get reasonable ok food at most places but the reason I go back to a place… Read Full Review

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★☆☆☆☆

“Awful and expensive”

Written on: 12/09/2014 by Garciauh288 (1 review written)

Awful and expensive, Never again… Read Full Review

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★☆☆☆☆

“cwmbran”

Written on: 26/04/2014 by pmd123456 (1 review written)

Waited 1hr 15min, there was 12 of us order steaks, pizza and ribs. turned up cold, salad looked like it been in fridge for months and steaks well Sirlions was shocking all of them was small and like eating rubber for £16 definetly not worth it and i had Rib eye which was £22 this was like rubber again and cold. I couldnt help but complain and the manager was apologetic and halved price of steaks but overall experience was bad, took ages to come,cold,very expensive. WONT BE BACK TO ANY BENNYS… Read Full Review

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★☆☆☆☆

“cold food poor pizza”

Written on: 07/04/2014 by Arielles162 (1 review written)

went to frankie and bennys for my daughters sixteeth birthday with my family had spicy meatball starter luke warm at best then had pizza well never had a pizza like it in my life they cooked pizza ok but decided to dump cold tomatoes and onions on top of my luke warm pizza weird but horrible sent pizza back put me off eating rest of my lunch although will admit waitress and manager very apologetic plus they did make my daughters happy birthday song and cake very well but food not up to standard… Read Full Review

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★☆☆☆☆

“Disgusting!!!”

Written on: 19/03/2014 by BarbaraKinney (1 review written)

Never again. was terrible first time around therefore gave a second chance due to a relatives birthday. Food cold, about a handful of chips and service rubbish. Waited approx. 25 mins for desert..never to return for the price you pay this is disgusting… Read Full Review

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★☆☆☆☆

“Will they ever get it right”

Written on: 02/03/2014 by Nawkaw (1 review written)

This is not the first time we as a family have been to F&B Bath, for one celebration or another. Get it right can they hell. First time we all ended with free meals, after they forgot our order for over one hour. Just every time we have gone there, their has been a problem, ether bad service, badly cooked food, not as ordered or part of the order on main course being forgotten then turning up a the start of the desert. We as a family will not frequent their threshold ever again… Read Full Review

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★☆☆☆☆

“Rude staff Merthyr Tydfil”

Written on: 31/10/2013 by Nsa2013 (1 review written)

Walked in to an empty restaurant waitress said i will be with you shortly! After 5 full minutes she rushed towards us drying her hands in her skirt. Sorry we are short staffed. She took us to a seat and continued moaning about being busy and asked us what we wanted to drink . Meanwhile other diners started to come in and every time it was a different moan ! On her own her colleague in the office ! Short staffed ! It was my birthday lunch ! Very tiresome however the food was scrummy! … Read Full Review

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★☆☆☆☆

“Most Gross Ever!!!”

Written on: 20/10/2013 by Lord_keeley (1 review written)

Where can I start... The burgers are made out of beef flavor jelly eels, out of the watering filled jar, very deform, buns very soggy from watered burger. The chips have been reused 3 times cos is taste land feel like leather, pasta have been microwaved twice cos of the bone dry pasta on the edge, apple juice taste nothing like apple, parma cheese taste like GM plastic cheese powder. The salads is not fresh because the half cut tomatoes looks very dry, must be 2 days old. Oh.... Just go on and… Read Full Review

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★★☆☆☆

“gobsmacked ”

Written on: 18/10/2013 by hummebee (1 review written)

i am not happy at all took my 12 year old daughter as a treat for lunch yesterday and on receipt of the bill realized i had paid an extra 0 making my bill 190.50 instead of 19.05 this was then retracted back on to my card and a second transaction was made for the right amount both amounts left my account immediately getting the wrong amount back again though not so quick. the young waiter was great came over listened and then went and spoke to someone who said it would take 24 hours this… Read Full Review

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★☆☆☆☆

“worst service I have ever had.”

Written on: 07/10/2013 by jazzlover178 (2 reviews written)

Went to Frankie and Bennys in Cwnmbran Gwent and waited for 20 mins just to have the order taken. It was then 50 mins before the meal was served.. When it did come it wasn`t anything special and very expensive at that. When I complained the waitress said it was because we ordered a well done steak and that was the reason for the wait!! I suspect that they had to catch the cow first.!!!! The place was nearly empty so it was not as though they were busy. I would give this place a miss if I wee… Read Full Review

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★☆☆☆☆

“Best part was leaving the premises and eating...”

Written on: 05/09/2013 by Scotchmystery1 (1 review written)

We visited Frankie & Bennys in the Whiterose Centre Leeds as a treat prior to our holiday in August WHAT a let down, poor service, rank food and an overall poor experience, couldn't wait to get home to have some decent food. The best part of the experience was leaving the premises to have something decent to eat elsewhere. Im sure Frankie or Benny would have agreed if they had been there. The only attractive element of the place is the décor. To sum it up "DISGUSTING"… Read Full Review

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★☆☆☆☆

“F B expensive food .soft drinks overpriced .staff...”

Written on: 10/05/2013

We went to F B in GLASGOW Fort for sunday lunch . it was our main meal of the day . i was up all night with bad sickness and dioahrea . i had mushroom starter followed by a pasta bake . tasted fine at the time but i suffered later . the staff were very friendly and very efficient . The meal price was ok but the price for a small soft drink and small water was a total rip off . Even flight prices are cheaper than Frankie and Bennys . This is the second time ive went to F B . the first time i… Read Full Review

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★★★☆☆

“complain frankie & Bennies”

Written on: 23/04/2013 by billy-harris (1 review written)

Went to the Frankie in birmingham. My meal was ok nut we had a massive fail with our kids meal. wasn't happy when i left. I got the managing directors e-mail address and it was sorted ASAP! have a go!… Read Full Review

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★☆☆☆☆

“Epic meal meaning the time it took to be served!!”

Written on: 17/02/2013 by Byrnster (1 review written)

We thought it would be a nice treat to go out for a family meal, but this was sooooo slow it took 30 minutes for our order to be taken. We asked for the children's meals to be served with our starter it didn't happen. Another 30 minutes once we had finished our starter for the mains to be served. My burger bap was stale which was changed, unfortunately nothing else was so my meal was cold by the time I got it. A pains taking experience which left me not only dis satisfied but £40 poorer… Read Full Review

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★☆☆☆☆

“Dreadful food”

Written on: 04/02/2013 by Flossy13 (0 reviews written)

Staff were pretty good. Food was a semi warm burger, reheated chips, awful coleslaw, stale bun and barely any veg in the bun. Manager did have the decency to refund the price of the meal. Very noisy.Music too loud… Read Full Review

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★☆☆☆☆

“Microwaved food, cold food”

Written on: 20/12/2012

My husband and I went to frankie & bennys in meadowhall and it was awful. The food was cold, massively expensive and microwaved. Husband had double cooked fish which was hard and cold with cold chips and I had a cold pasta dish with cold chips. After waiting so long and not having a lot of time we ate it anyway. Then when we had finished the table next to us sent all the food back complaining it wasn't hot at all. The food arrived again less than 2 minutes later. I don't believe they cooked 3… Read Full Review

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★☆☆☆☆

“Frankie and Bennys disappoint as usual”

Written on: 04/12/2012 by thefoodcritic1976 (1 review written)

Waited for 45 minutes last weekend for a table at Frankie and Bennys. Should have walked home and grabbed some chips on the way!!! I had the frozen in the middle fish ( had that before also) - waitress said they probably took it out of the fryer too soon as we are busy - Very clever girl that!!! Yes taking it out of the fryer will tend to not cook it thoroughly. I then asked to speak to a manager who took 20 minutes to get to me - not impressed. The manager then poked their finger into my fish… Read Full Review

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★☆☆☆☆

“Avoid the steak and kids parties”

Written on: 02/12/2012 by MrBlue69 (1 review written)

I thought I'd try frankie and Benny's restaurant with my girlfriend and ordered a 12 oz ribeye,cooked medium,I was given an over cooked rump steak ? After arguing with the manger he didn't have a clue,a chef came out and said sorry and brought out after another 20 minutes my ribeye steak,I asked him how long he cooks his steaks as I cook mine for about 6/8 mins for a dam good ribeye,he said around 15 minutes so I said this is why my ribeye steak is overcooked,don't bother cooking a third we're… Read Full Review

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★☆☆☆☆

“Awful.”

Written on: 12/11/2012

service - awful. staff - awful. time waiting for food - awful. food - not great. deserts - great, therefore 1 star… Read Full Review

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★★☆☆☆

“Rubbish food ”

Written on: 09/11/2012

We visited the Blackpool Frankie and Bennys this Saturday and I can honestly say the food was overpriced and awful!! My son had a pizza which looked fine but he said it was 'gross' I had a pasta which came out in a dish they had clearly used to microwave it in, edges were hard (again due to the microeave) and to top it off my partner had checken wings as a starter and one of them had a bite taken out of it!! I can't believe this place hasn't gone bust as I'm sure no one goes more than once… Read Full Review

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Rafaelo2's Comment

Written on: 13/12/2012

The frankies and bennys in plymouth hve amazing food ! I'we been there bout 100 times nd the food is delicious ! Maybe the chefs in plymouth are good !!!

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