Boden Reviews - www.boden.co.uk

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Latest Reviews

★☆☆☆☆

“Truly dreadful ! Steer clear until they switch couriers!”

Written on: 10/12/2014 by Balrai (1 review written)

Truly dreadful experience I am beginning to think that you are now part owned by Hermes as this is what has happened again today... Date Time Status 10/12/2014 18:24 Awaiting Courier Receipt 10/12/2014 05:39 Out For Delivery 09/12/2014 18:25 Courier to Re-attempt 09/12/2014 09:36 Out For Delivery 09/12/2014 05:32 Out For Delivery 08/12/2014 20:34 Receipt at Depot 06/12/2014 14:19 Courier to Re-attempt 06/12/2014 05:35 Out For Delivery 05/12/2014 20:11 Receipt at Depot 05/12/2014 08:59 Hub… Read Full Review

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★☆☆☆☆

“poor quality blouse”

Written on: 18/04/2014 by LucianaHayes463 (1 review written)

I bought a long sleeved ladies' blouse. The cloth was really thin and when I washed it, it shrank considerably. I was dismayed as I had got the impression Boden sold high quality stuff. Boden, you need to improve quality. I don't mind paying high prices if the quality of the items is good… Read Full Review

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★★☆☆☆

“Mini Boden = Poor Quality - First and last time as...”

Written on: 26/12/2013

As a mother to a 3 1/2 year old, I like to buy quality clothes at a reasonable price. Clothes have to be of good quality and durability, hence I prefer to buy from MS and Next for my LO generally at sale time or second hand items on Ebay. I was enticed by a £15 money off voucher sent in the post to me last month by Boden which coincided with their November sale. Knowing of the Boden brand being a middle class, expensive but quality clothing (how have things moved on!), I ordered a pack of… Read Full Review

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★★☆☆☆

“How the mighty have fallen...”

Written on: 11/12/2013 by FrancisRoth (1 review written)

I've been a Boden customer since the early 1990s when they were slightly quirky, fun and the quality of the clothes was superb. Customer services, on the rare occasion they had to be contacted, were fabulous. I still have several items bought nearly twenty years ago and they still look good! I became increasingly disillusioned with the quality during the 2000s and finally gave up on them altogether around 2010 when I had an issue with some trousers being the correct size; customer services… Read Full Review

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★☆☆☆☆

“Delayed Delivery and Poor Customer Service”

Written on: 07/10/2013 by terrydavis (1 review written)

I ordered a coat showing a one week waiting time, as a birthday gift. When it didn't arrive I phoned Boden and was told it would be delivered within about 3 days. It did not arrive. I phoned again and was told by a different operator that she did not know where the coat was but thought it might be in final inspection and would be delivered soon. It did not arrive. I emailed Boden Customer Services (a misnomer if ever there was one) and received a reply from James Malyon saying that he… Read Full Review

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Terrydavis's Response to terrydavis's Review

Written on: 07/10/2013

Further to my review above. I have just been informed by Boden Customer Services that the coat will be delivered by 14th October and I have been given a £15 discount, so well done, Boden, finally.

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★☆☆☆☆

“Down the drain definitely they have gone”

Written on: 22/03/2013 by Jo65 (1 review written)

I used to love Boden, I would wait eagerly for their Bodenpreview page to appear, announcing the next season's stuff. I had people here in Italy asking me where the hell I got my clothes...and that's a comment coming from style- crazy Italians. I loved their qiuirky Englishness and it suited me as a sort of exiled Brit over here in southern Italy. No more the case, sadly to say. The last few orders I've had from Boden have been badly fitting and cheap, quality-wise and not pricewise. I realize… Read Full Review

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Libsue's Response to Jo65's Review

Written on: 09/09/2013

Not only is the quality suffering but I think the styling is off as well. Seems they only style for the small among us. I'm not a large lady but I am busty. I love a V neck but all of the dresses are either high necks or so low I need a cami. Being busty I hate to have to add another layer up top.
When I wear the dresses from past years all I get are compliments. I love my wrap dress - my first Boden purchase and still my favorite.
Please bring back the style. I need dresses.

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★★☆☆☆

“Too many clothes produced in China!”

Written on: 15/03/2013 by nitmiluk (2 reviews written)

For years I have been a frequent online buyer from Boden as I like the style very much, for myself and esp. for my girls. This season however, I've ordered clothes for myself, two dresses and a skirt. All three items were produced in China and this is not what I expect from Boden. I would recommend Boden co uk to declare in the items detail where they had the items made. So I as a customer can decide whether I want to order a rather high priced item made in China. Anyway, the reviews I've… Read Full Review

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★☆☆☆☆

“If only they can get t my onlin order right!”

Written on: 20/10/2012 by Jooje (1 review written)

I thought by ordering online that I might get the service I am used to when ordering with Atheleta, GAP or Banana Republic. NO WAY. Boden messed up on my order. They sent me a different item and when I complained, they said, Please keep the item and we will correct your order. Please give us another chance to make it up to you." Wel... I did and they sent me another wrong item. When I complain I get the standard email, "We are unable to to answer you at this time due to a tremendous… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 14/09/2012 by markec1 (1 review written)

I fully understand that customer service in Britain is an oxymoron, but Boden takes it to a new low level. Recently tried to buy two shirts online in the UK to be sent to a UK address. I received an email from their "fraud department" saying my card had not been authorised and i had to send them some confirmation details. I called my bank, and the reason for refusal was that Boden were using an old card; despite the fact i submitted the new card for payment. I told the person in the "fraud… Read Full Review

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★☆☆☆☆

“ordered in French Boden site, for about 100 euros....”

Written on: 24/07/2012 by dolcevita (1 review written)

ordered in French Boden site, for about 100 euros. They sent me a mail and told me that they can not process my order until I phone them to confirm my order. I understand that it is for security reasons but Only for 100 euros !!?? … Read Full Review

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Markec1's Response to dolcevita's Review

Written on: 14/09/2012

Ive had same problem. they also appear to store out of date credit card information, even if you direct them to correct one.
their customer service is stunningly bad. had to deal with some idit in finance-- frankly he should be fired. no wonder their revenues are falling.

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★☆☆☆☆

“Bad customer service”

Written on: 20/07/2012 by RachaelOwens (1 review written)

I have ordered and paid for my Boden products - nearly £100. The Home Delivery Network who they use say they delivered my parcel on Wednesday evening (I was in). There was no card. I do not have a parcel. Many many calls to them and to Boden later I have found out that the parcel is 'lost' but Boden won't send me new items until they have found out where it is!! In the mean time the items will probably be out of stock - they refused to reserve them, just in case it turned out that I was… Read Full Review

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★★★☆☆

“Quality really declining”

Written on: 25/06/2012

It is such a shame that the quality of Boden products is really declining. I have purchased two dresses recently , on one the neck came undone after one wear, on the other the hem fell down on the first wear and a button (the bottom button which meant the dress became quite revealing!) on the second wear. The boys trousers wear through as quick as cheap brands and it is such a shame. My sister ordered sandles and the buckle fell off the first time they were undone! The reason I purchased… Read Full Review

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★★☆☆☆

“Boden never seems to have any sizes!”

Written on: 24/06/2012

I've been visiting the Boden website recently to buy clothes for an upcoming holiday, but there never seem to be any sizes available! I had to wait 2 months for a pair of shoes. Surely this isn't normal for an international company? When they finally arrived I was very pleased with quality - but my holiday is in a month so think I'll have to shop elsewhere - shame as we were going to buy £200 of clothes which we had picked from the catalogue… Read Full Review

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Markec1's Comment

Written on: 14/09/2012

this is true --plus their men's range is getting smaller and smaller each season.

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★★★★★

“Great quality clothes ”

Written on: 07/05/2012 by Traysi (2 reviews written)

especially if you are living abroad, Boden is a great way to buy quality, stylish clothing without too much charged for postage. The reviews on the website really help as the reviewers not only tell you what they think of the clothes but they also indicate what shape they are… Read Full Review

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★★★★★

“excellent service”

Written on: 01/05/2012

I'm not often moved to write a review, but having just ordered a bikini from Boden, I have to say how impressed I was by their service and the product. They were very helpful, delivery was prompt and my returned item was acknowledged by email and the refund was swift. I will be recommending them to everyone… Read Full Review

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★★☆☆☆

“What has happened to Boden?”

Written on: 13/03/2012

I used to buy all my kids clothes from Mini Boden. They offered value for money, and the quality of the clothes meant that they lasted wear from both my daughters. However, I have noticed a decline in the fabric quality and 'colours' of the fabric in the last few seasons...which has resulted in my returning 85% of the items I have just ordered from the Spring/Summer collection. Most disappointing were the boys 'icon' hoodie, in navy with a union jack on the back. This looked great in the… Read Full Review

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★☆☆☆☆

“so dissapointed with my boden purchases”

Written on: 10/03/2012 by mknight (1 review written)

My daughters age 10 and 4 loved the bright coloured clothes in the mini boden catalogue. They Were spoilt for choice. Placed a big order of bright spring clothes. I and my daughters were so Dissapointed! Colours were faded looked washed and worn out. Quality did not match the price. So in all its cost me p&p feel let down. My sister has shopped at boden in the past but not this season. Sorry never wrote a review Before but felt this was a must… Read Full Review

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★★☆☆☆

“Messed up sizing and a huge reduction in quality recently”

Written on: 03/02/2012

I always used to rely on Boden for good quality cute kids clothing in good fabrics and with a bit of growing room but things appear to have gone a bit wrong at Boden. There are two main issues, quality of fabric and sizing. the fabric quality had diminished massively. It is now much thinner and shrinks massively, this shrinkage is not accomodated in the sizing either. The other issue is their sizing of clothing, I refer to kids clothing as I don't buy their adult clothing due to being tall… Read Full Review

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Germangirl's Comment

Written on: 28/02/2014

I´m from Germany. I´ve got many reasons to be disappointet about boden.
Especially in your case, I do totally agree, the shirts for my 10 year old boy are much too thight and too long and I wrote irocanilly on the Rücksendeschein =Formular when you are sending items back as a personnel comment if the children in England are all giants and magersüchtig (bulemia or so, don´t know the englisch word this Moment, annorexia would fit too, I suppose)
I goodbyed boden ,I told them to send me no catalogues anymore.
Sorry for my bad english, I wrote without dictionary and am not used in it.

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★☆☆☆☆

“Suspicious business practices”

Written on: 09/12/2011

The company does soemthing I have never seen with any other online business: once you use the gift card, but do not spend all the amount on it, it "disappears" into a so called account credit. The trick? You cannot check the remaining amount anywhere on the website, you have to call customer service to find out. Moreover, it's not visible even when you give the "special instruction" to apply account credit, how much you still have to pay after your credit was applied. I figure, they are… Read Full Review

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★☆☆☆☆

“I have shopped at Boden for years but have found...”

Written on: 18/03/2011

I have shopped at Boden for years but have found increasingly that the quality of their clothes is diminishing. I am absolutley disgusted by the Navy spot dress that I ordered recently. It was £79 and looked like something you would by at Primark for £10. The dye was not true navy but a slightly tired faded clour often found when cheap dyes are used. The fabric was exactly the same as that used in bottom end T-shirts bought from budget stores.Will not be shopping there again and would advise… Read Full Review

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Guest's Comment

Written on: 24/09/2011

Yes i completely agree - it is such a shame their clothes are made in India - for the price they charge - they can afford to make the clothes in England and use our own cotton - not only would this totally justify the cost of their clothing but also would help bring employment back to this country. Shops like Jack Wills/Aubin Wills are priced also the same as Boden if not less - but with one massive difference they are British made using British material. I personally do not shop too much anymore at Boden..... as the brand no-longer carries quality - customer service has also gone down hill, and they have a class-tier for customers offering better discount codes for bigger shoppers. I feel the next too improve quality and listen too customers who would like British made goods!!!!

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