Written on: 07/10/2013 by terrydavis (1 review written)
I ordered a coat showing a one week waiting time, as a birthday gift. When it didn't arrive I phoned Boden and was told it would be delivered within about 3 days. It did not arrive. I phoned again and was told by a different operator that she did not know where the coat was but thought it might be in final inspection and would be delivered soon. It did not arrive. I emailed Boden Customer Services (a misnomer if ever there was one) and received a reply from James Malyon saying that... (read more)
Written on: 22/03/2013 by Jo65 (1 review written)
I used to love Boden, I would wait eagerly for their Bodenpreview page to appear, announcing the next season's stuff. I had people here in Italy asking me where the hell I got my clothes...and that's a comment coming from style- crazy Italians. I loved their qiuirky Englishness and it suited me as a sort of exiled Brit over here in southern Italy. No more the case, sadly to say. The last few orders I've had from Boden have been badly fitting and cheap, quality-wise and not pricewise. I... (read more)
Written on: 15/03/2013 by nitmiluk (2 reviews written)
For years I have been a frequent online buyer from Boden as I like the style very much, for myself and esp. for my girls. This season however, I've ordered clothes for myself, two dresses and a skirt. All three items were produced in China and this is not what I expect from Boden. I would recommend Boden co uk to declare in the items detail where they had the items made. So I as a customer can decide whether I want to order a rather high priced item made in China. Anyway, the reviews I've... (read more)
Written on: 20/10/2012 by Jooje (1 review written)
I thought by ordering online that I might get the service I am used to when ordering with Atheleta, GAP or Banana Republic. NO WAY. Boden messed up on my order. They sent me a different item and when I complained, they said, Please keep the item and we will correct your order. Please give us another chance to make it up to you." Wel... I did and they sent me another wrong item. When I complain I get the standard email, "We are unable to to answer you at this time due to a tremendous... (read more)
Written on: 14/09/2012 by markec1 (1 review written)
I fully understand that customer service in Britain is an oxymoron, but Boden takes it to a new low level. Recently tried to buy two shirts online in the UK to be sent to a UK address. I received an email from their "fraud department" saying my card had not been authorised and i had to send them some confirmation details. I called my bank, and the reason for refusal was that Boden were using an old card; despite the fact i submitted the new card for payment. I told the person in the... (read more)
Written on: 24/07/2012 by dolcevita
ordered in French Boden site, for about 100 euros. They sent me a mail and told me that they can not process my order until I phone them to confirm my order. I understand that it is for security reasons but Only for 100 euros !!?? (read more)
Written on: 20/07/2012 by RachaelOwens (1 review written)
I have ordered and paid for my Boden products - nearly £100. The Home Delivery Network who they use say they delivered my parcel on Wednesday evening (I was in). There was no card. I do not have a parcel. Many many calls to them and to Boden later I have found out that the parcel is 'lost' but Boden won't send me new items until they have found out where it is!! In the mean time the items will probably be out of stock - they refused to reserve them, just in case it turned out that I was... (read more)
Written on: 25/06/2012
It is such a shame that the quality of Boden products is really declining. I have purchased two dresses recently , on one the neck came undone after one wear, on the other the hem fell down on the first wear and a button (the bottom button which meant the dress became quite revealing!) on the second wear. The boys trousers wear through as quick as cheap brands and it is such a shame. My sister ordered sandles and the buckle fell off the first time they were undone! The reason I purchased... (read more)
Written on: 24/06/2012
I've been visiting the Boden website recently to buy clothes for an upcoming holiday, but there never seem to be any sizes available! I had to wait 2 months for a pair of shoes. Surely this isn't normal for an international company? When they finally arrived I was very pleased with quality - but my holiday is in a month so think I'll have to shop elsewhere - shame as we were going to buy £200 of clothes which we had picked from the catalogue. (read more)
Written on: 07/05/2012 by Traysi (2 reviews written)
especially if you are living abroad, Boden is a great way to buy quality, stylish clothing without too much charged for postage. The reviews on the website really help as the reviewers not only tell you what they think of the clothes but they also indicate what shape they are. (read more)
Written on: 01/05/2012
I'm not often moved to write a review, but having just ordered a bikini from Boden, I have to say how impressed I was by their service and the product. They were very helpful, delivery was prompt and my returned item was acknowledged by email and the refund was swift. I will be recommending them to everyone. (read more)
Written on: 13/03/2012
I used to buy all my kids clothes from Mini Boden. They offered value for money, and the quality of the clothes meant that they lasted wear from both my daughters. However, I have noticed a decline in the fabric quality and 'colours' of the fabric in the last few seasons...which has resulted in my returning 85% of the items I have just ordered from the Spring/Summer collection. Most disappointing were the boys 'icon' hoodie, in navy with a union jack on the back. This looked great in the... (read more)
Written on: 10/03/2012 by mknight
My daughters age 10 and 4 loved the bright coloured clothes in the mini boden catalogue. They Were spoilt for choice. Placed a big order of bright spring clothes. I and my daughters were so Dissapointed! Colours were faded looked washed and worn out. Quality did not match the price. So in all its cost me p&p feel let down. My sister has shopped at boden in the past but not this season. Sorry never wrote a review Before but felt this was a must. (read more)
Written on: 03/02/2012
I always used to rely on Boden for good quality cute kids clothing in good fabrics and with a bit of growing room but things appear to have gone a bit wrong at Boden. There are two main issues, quality of fabric and sizing. the fabric quality had diminished massively. It is now much thinner and shrinks massively, this shrinkage is not accomodated in the sizing either. The other issue is their sizing of clothing, I refer to kids clothing as I don't buy their adult clothing due to being tall... (read more)
Written on: 09/12/2011
The company does soemthing I have never seen with any other online business: once you use the gift card, but do not spend all the amount on it, it "disappears" into a so called account credit. The trick? You cannot check the remaining amount anywhere on the website, you have to call customer service to find out. Moreover, it's not visible even when you give the "special instruction" to apply account credit, how much you still have to pay after your credit was applied. I figure, they are... (read more)
Written on: 18/03/2011
I have shopped at Boden for years but have found increasingly that the quality of their clothes is diminishing. I am absolutley disgusted by the Navy spot dress that I ordered recently. It was £79 and looked like something you would by at Primark for £10. The dye was not true navy but a slightly tired faded clour often found when cheap dyes are used. The fabric was exactly the same as that used in bottom end T-shirts bought from budget stores.Will not be shopping there again and would advise... (read more)
Written on: 04/03/2011
I was a bit bewildered by the very mixed reviews of the clothing I ordered but was delighted when it arrived. The sizes were right, the colours were true to the catalogue, and everything draped well when it was on. I was particularly pleased with the long-sleeved essential scoop-neck t-shirt - lovely colours, very comfy but also a flattering shape. Hides a multitude of sins.
On the down side, it does seem a little expensive for what you get, especially as the quality of some of the fabrics... (read more)
Written on: 14/02/2011
I have shopped with Boden for many years. They are still better quality than the competition but sadly they have succumbed to two trends affecting everyone. Firstly, the quality is nowhere near what it was and why should we expect it to be when the prices have been held for years? However I went to Boden for quality not price. Some say they are expensive but some say M&S is too - I'm not sure many people realise they are paying exactly the same prices as they were paying 15 years ago in... (read more)
Written on: 08/01/2011 by yukocee (2 reviews written)
I have been buying from Boden for years.
Mainly for myself and for my children.
They are not cheap, however the quality of the product is good and worth it.
I do return the things I order more than occationally, however they refund me very quickly.
I also would like to mention their customer service is excellent. Unlike many other online/catologue companies, Boden is very helpful. I recently had a very bad experience with LaRedoute (their customer service is unbelievably poor)and I realised... (read more)
Written on: 30/12/2010
I have been shopping from Boden for a few years now and I love them. I only buy when they email me a good offer or during the sale. The quality is good and so is the customer service. The boys tops are great, as they always have better motifs on them than anything in the high street and they remember that boys are boys not men, with out being too twee.
I like the reviews that other people leave on Boden as it helps with my choice of clothes and the exact measurements of each item is also... (read more)
Written on: 18/11/2010
BE CAREFULL AT THE QUALITY OF THE GOODS AS IT IS VERY POOR. MY WIFE BOUGHT 2 TOPS AND THE NECK LINE HAS EXSPANDED MORE THAN DOUBLE. IT LOOKS LIKE THEY USE VERY CHEAP MATERIEL AND SELL VERY EXSPENSIVE.
YORU BETTER OFF GOING TO NEXT, RIVERISLAND, MATALAN, TOP SHOP. THESE SHOPS ARE ALOT BETTER THAN BODEN. I WOULD NOT RECOMMEND BODEN TO ANYONE.
ALWAYS TRY BEFORE YOU BUY THATS WHY YOU SHOULD GO TO THE SHOPS. BODEN ARE NOT CHEAP THERE NOT EVEN RESONABLE.
GUYS GET TO RIVER ISLAND, REPUBLIC, NEXT,... (read more)
Written on: 02/11/2010
I was quite happy with the arrival time and quality of the items that I have ordered although I did have a problem with one order being held in the mail room - which I was waiting for and had ordered for a particular event. I like the designs generally, particularly for children's clothing, but I have just had a few orders recently from them so can't say how the clothing holds up over time but the stuff looks very well made and is always a bit different and distinctive. The customer service... (read more)
Written on: 05/10/2010 by optician (17 reviews written)
I thought the website was very good and easy to use and the service was good. The dress is nice and suits me but I don't really think it is as good value as, for instance, Marks and Spencer. (read more)
Written on: 12/04/2010
I started ordering from Boden several years ago and was very happy with the clothes. Although a bit expensive, they were well-made, nicely designed and cut well and could hold their own against good-quality high-street clothes. Over the past couple of years, however, the only thing that seems to have stayed the same is the price. Having placed an order a couple of years ago, when I had to return everything because the clothes just didn't suit, I stopped ordering from them for a while. Then I... (read more)
Written on: 25/11/2009
I have bought a few times on Boden as they have been recommended to me and I thought their clothes looked good. However I have to say they don't live up to the hype. The men's shirt I bought for my husband was not good quality for the money. My trousers were pretty poor quality too and the button came off after just a few wears. My most recent purchases have also disappointed. They look cute- baggy trousers for my 6 month old but they have ripped along the seam at the back after just a few... (read more)
Written on: 29/08/2009
Boden's sweaters are great although most of the garment is too big for me (I am petite 5.5'' & 7st), plus I love the lively colours & the customer service is very helpful, then why only **? Don't like the fact that most of the unflattering comments are simply not posted on the website, which makes the the whole idea astonishingly unreliable! I expect the company to treat their customers fair & display both positive & negative comments. I play fair & expect others to play fair, too. Boden... (read more)
Written on: 09/08/2009
i have to say i have used boden from the very start and although they are still great for kids - the mens wear seems to have gone down hill! quality styles and the sizing!! why all the fitted shirts whats happened to clothing for fatter men! perhaps there is no market for us but hey they seem to be doing well with out us (read more)
Written on: 13/09/2008
I love Boden clothes and find that the quality is top notch- great for playtime and partytime too!
Have used the service loads of times and never been anything other than delighted!
I adore ALL the children's clothes, so do my little ones! Really unusual and brilliant quality. (read more)
Written on: 30/08/2008
Been a customer for years but so disappointed over last 3 months with trying to deal with their returns dept. I have received no reply to my emails and it is so frustrating being told that everything takes 21 days! (read more)
Written on: 03/02/2008 by Moushka D (20 reviews written)
I like Boden but do wish the prices were more competitive and clothes better made.
Plus cheaper delivery or an option like in USA could be nice for us in the UK.
Johnnie Boden must be making lots of money with being in USA too now so surely reward his UK customers? (read more)
Written on: 28/01/2008 by grainy34 (1 review written)
My first order and what a mess up.
Ordered a pile of clothes for my just 1 year old. All clothes ordered in 12-18 mnth. Two pairs of baggies supposed to be same size. One pair 1 1/2 inches longer. gathered roll neck top wouldn't even go over her head. 2 kaftans 12-18 way too small, next size terrible fit all bunched up round back of neck. 1 hoody top so tight couldn't get her arms in.
Re-ordered the baggies and was told I would get a free returns label as there was a sizing error. Never got... (read more)
Written on: 22/10/2007 by janeconey (2 reviews written)
Now offer poor service, clothes of poor quality that are over priced for what they are. I fear Mr Bodens bubble may bust quite soon.
Get back to what you used to be, quality and service. (read more)
Written on: 23/04/2005 by Bethie (1 review written)
Boden (www.boden.co.uk) is a top quality catalogue, the clothes are well cut, lovely fabrics, colours and prints and fashionable without being cutting edge ie. classics that you will wear year after year. Ideal for the more mature lady like me.
Unfortunately the clothes are expensive (£59.00 for a simple linen skirt, it doesn't even have a zip or button for that price) and at £4.00 packing and postage you would expect any returns to be free.
My tip.....wait for the fairly frequent 10-15% off... (read more)
Written on: 06/10/2004 by phineasnigellus (3 reviews written)
Boden - These clothes have a real English quality about them. The tailoring is exquisite and the knitwear beautiful, particularly the colours.
One criticism, however, if I spend £80 on a pair of trousers, I expect them to work for their living and not sit simpering in the back of the closet in case they get a mark on them - dry clean only is not an option!! (read more)
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