Specsavers Reviews - www.specsavers.co.uk

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Latest Reviews

★☆☆☆☆

“Extremely poor service and value for money”

Written on: 12/01/2017

I have been going to my local Specsavers in Keighley for a number of years, (I should have moved earlier). In 2015 I had eye cataract surgery which was very successful, however after this I still needed glasses for reading. I went to Specsavers,I underwent their eye test, and paid £300 plus for two pairs of glasses. I was unable to read with the glasses so I went back for a re-test. The Optician was in my opinion very, very, unhelpful. Being unable to read with the glasses I was of the opinion… Read Full Review

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★☆☆☆☆

“2nd hearing aid review”

Written on: 30/12/2016 by robertt232 (1 review written)

i got an hearing aid from spec savers recently and i did leave a review on the service ,,out come of that was i received a phone call and was offered another appointment great,,however on attending my app and having the volume turn up on my aid i was then questioned on my bad review ,,,if i had a problem i was told i could have spoken to a manager and not left a review ,,, can you imagine being offered an appointment then questioned about my review WOW,,when will companies learn that customer… Read Full Review

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★☆☆☆☆

“Specsavers Bourne- Dreadful customer service”

Written on: 09/12/2016 by gverd (1 review written)

I purchased two pairs of glasses from the Bourne branch almost a year ago, within a matter of months due to poor quality both arms fell off each pair. My wife took one pair back for repair and then when she collected them she dropped off the identical pair for repair. My son called in to collect the second pair only to be told we never dropped them off. I asked to speak to somebody and basically got the deputy manager, who suggested if we had returned them the information would be in the… Read Full Review

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★★★★★

“Quick helpful and lifesaver”

Written on: 23/11/2016 by Waddell358 (1 review written)

I would like to write a review for the lakeside specsavers optician branch as I was so happy and over the moon with the service I recieved! My dog ate my glasses yesterday morning and I was being quoted 5 days for a new pair from specsavers however I went into the store and a guy was most helpful and advised me that they might be ok to pick up tomorrow. I had to have 2 days off work were I couldn't see... I'm am absolutely over the moon with the service I recieved. I am now wearing my… Read Full Review

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★★☆☆☆

“Poor Service”

Written on: 20/11/2016 by CarlosCastillo166 (1 review written)

I called Specsavers in Bourne for an eye test and said I wanted to try contact lenses and was told 2 appointments back to back would be booked to allow for discussion on contacts. When I arrived this hadn't happened and luckily the optician rectified this and did it all in the one appointment. I made the next appointment to return and pick up glasses and have a teach session for contacts and was told I could only come at 10, 11 or 1500 and not a weekend. I booked 1500 and took time off work… Read Full Review

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Gverd's Comment

Written on: 09/12/2016

I would never ever use the Borne Branch, disorganised, in my opinion very unprofessional and some staff come across as very rude and abrupt.

They lost a pair of my glasses which I hasten to add were sent back for repair as one of the arms fell off ( this was the second pair they had to repair).

went in to collect them and was told no records are shown on there computer showing they went in for repair so we could not have taken them in?.

Unreal, why would we lie !! , could it not be somebody forget to enter the information on the computer ( according to the manager if its not in the computer they never had them )

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★★★★★

“extremely Professional and I am extremely happy”

Written on: 11/11/2016

In October 2016 my partener and I had Specsavers visit us at home,two separate visits as we have two houses in different counties,we are both extremely pleased and very happy with Specsavers right from the booking people, the visiting opticians and quality of eye tests,very professional,polite and to the person who bought my glasses to me at home he was very knowledgeable extremely polite,we met a different set of opticians each time but all showe the same professionalism and politeness,and the… Read Full Review

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★☆☆☆☆

“Employees down below saying different things from the...”

Written on: 01/11/2016 by Ashly61 (1 review written)

My eye doctor said I needed 2 PAIRS of glasses, so I went downstairs and chose 2. Then the employee, of whom he asked to help me, said I could only have 1 pair just because I'm 16? Excuse me, but, if my eye doctor says 2 then it is 2! Instead, I got refused the 2nd pair. What a shame. My age shouldn't have anything to do with what my eye doctor told me and the employee… Read Full Review

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★★★★☆

“Very pleasant and knowledgeable staff”

Written on: 14/10/2016 by Penelopeo332 (1 review written)

I have been a customer since the Dingwall branch opened some years ago. The staff are pleasant, patient and professional. The optician is very thorough. There is a good range of frames and the assistant was helpful without being pushy. The business has expanded and could do with larger premises… Read Full Review

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★☆☆☆☆

“Pure rubbish keep away”

Written on: 10/10/2016 by firebyrd (52 reviews written)

I have been to specsavers twice myself as has my partner. The eye test was good but every pair of glasses fell apart within weeks, I took mine back three times my partner hers twice only for them to fall apart again and again, Be warned you save nothing by going to specsavers it cost more in wasted time keep going back to fix them. You get better quality frames from a thrift shop. Don't know how specsavers keep their customers we won't be going back… Read Full Review

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★★☆☆☆

“Dishonest pricing!”

Written on: 27/09/2016 by hyO'Leary498 (1 review written)

I refer to Specsavers in Farnham, Surrey. I have been a customer there for many years. I cannot praise their ophthalmic experts too highly. My issue is with: Sales team Late appointments Long wait for glasses Dishonest pricing I have just had eye surgery and have improved vision but still need glasses. I was talked into expensive add ons which I don't need. Hard sell. Small branch. Poor choice of frames. Pushy and obnoxious sales assistant. I changed my mind and cancelled my order… Read Full Review

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★☆☆☆☆

“Waste of Money”

Written on: 25/09/2016 by sylvia67 (1 review written)

Bought 2 pairs of glassed neither fitted kept falling down been back with them numerous times for them adjusting same problem occurred,next visit advisor broke the them had to wait for them to be glued together,Know they are saying because im chosing rimless the frames aren't suitable for the lens,why didn't they state this,offered me a different frame if any further problem,went in and they said gone paperless so had thrown out the details of there offer wasted £300 DO NOT SET FOOT IN… Read Full Review

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★★☆☆☆

“Glasses which simply don't last”

Written on: 18/09/2016

I went to Specsavers to sample a different range of glasses. My two pairs from Optical Express had lasted and lasted. There were slight problems with the varifocals but these were dealt with quite quickly, but I still felt at odds with wearing the most expensive pair which had reactive lenses so they stayed in the case while I got on with wearing the "second" but almost as expensive pair. Suddenly the arm broke off, it was only a tiny pin inside the arm holding them together. What a strange… Read Full Review

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Gverd's Comment

Written on: 09/12/2016

I purchased two pairs of glasses from the Bourne branch almost a year ago, within a matter of months due to poor quality both arms fell off each pair.
My wife took one pair back for repair and then when she collected them she dropped off the identical pair for repair.
My son called in to collect the second pair only to be told we never dropped them off.
I asked to speak to somebody and basically got the deputy manager, who suggested if we had returned them the information would be in the computer, I asked was she suggesting I was lying about my wife dropping them off when she collected the first pair and she immediately accused me of being rude and then decided to hang up the call, all because I questioned if she was accusing me of lying about dropping off a cheap pair of glasses. She was enormously disingenuous and obnoxious and not a good reflection for Specsavers, the Stamford team are much better than the Bourne team in the way they speak to people to my previous knowledge.
So now I have no second pair of glasses because the Bourne shop lost them but because they can’t find them on their computer system – which again they are assuming we never took them for repair in the first place, by implying that we are lying - how dreadful. I truly hope they can’t sleep at night with their disingenuous attitude…
Even when my wife spoke the one of the directors – who again implied we lied about taking a broken pair of glasses in… because they couldn’t find them – so the implication is ‘we’re lying’… so Specsavers Bourne cannot do anything, absolutely nothing… about losing a pair of glasses… in a shop full of glasses…
This shop is dreadful, customer service is awful and clearly instant reaction was to suggest we never took them in, why on earth would I lie about something so petty?
They used to be a reasonable opticians before they expanded… but if they can lose a pair of glasses and imply their customers lie… can you really trust them with your eyes

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★☆☆☆☆

“i will never use specsavers again”

Written on: 02/09/2016 by smartkaz (2 reviews written)

my son had been complaining of blurry vision, especially in his left eye. we went to specsavers for an appointment . the optition said his eyes were fine. but afterwards my son said theres definatley something wrong its really blurry and he was squinting to read. only two weeks later i took him to another optitions for a second opinion who said he does need glasses,his left eye was worse and even diagnosed his left eye has astigmatism that specsavers had failed to notice.good job we went to… Read Full Review

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★☆☆☆☆

“had an eye test last month 08-08 2016”

Written on: 02/09/2016 by kevinwallis (1 review written)

Needed stronger lenses so asked if they could just reglaze my original frames to which they agreed. They ordered my lenses which came in promptly, but unfortunately could not be fitted for about a fortnight, because the fitter was on holiday. On Tuesday 30-09 2016 finally got my lenses fitted, only to get my glasses home that evening and after giving them a rub over to clean them, one of the lenses fell out. I took the glasses back next day and was told the lens which had fell out had not been… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 14/08/2016

Not happy with the service, would definitely NOT use again, nor would I recommend… Read Full Review

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★★☆☆☆

“Bad customer service...”

Written on: 03/08/2016 by 1964Willis (1 review written)

I have dealt with this company in Blackpool for years having had glasses and contact lenses from them. Well this is the last time i will ever use them, i cant believe that i actually paid to have such bad customer service. I attended after having problems with being unable to wear my lenses and due to work commitments i could only attend on a Saturday. I had explained over the telephone the problems i was having and was not asked anything by the optician. Overall he was rude making me feel… Read Full Review

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★☆☆☆☆

“Unprofessional, Inept and Shoddy”

Written on: 28/06/2016 by Emely437 (1 review written)

As a family of five, we have been going to Specsavers for over 20 years. Not any more. The staff are untrained, rude and uninterested. Our local branches are filled with minimum wage, bored kids who can't get work anywhere else pretending to know their stuff or even care about the customers. The spectacles are not remotely inspiring. The whole attitude is that "we are cheap, take us or leave us". Definitely the Poundland of opticians. I would rather save for longer and pay more. In my… Read Full Review

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★☆☆☆☆

“Specsavers hartlepool”

Written on: 23/06/2016 by Daisymay1gordon (1 review written)

I got a eye test last week I was told it was free after test I was informed eye test is free if you purchase glasses from here so I had to hurry up and choose a pair I went for a designer pair which came to £99 they said they would thin the lenses out free When I went to collect glasses the lenses where to thick for the frames so I was told to get them even thinner which was £20 extra I had to pay I collect them today and I still don't think they are thin as what they told me I will NEVER… Read Full Review

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Echap's Response to Daisymay1gordon's Review

Written on: 11/07/2016

Exactly the same thing happened to me. I told the girl I was never using them again. I had chosen rimless £169 glasses and was told the lenses would be thin. I used to use ASDA and will again!

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★☆☆☆☆

“Appalling customer service ”

Written on: 22/06/2016 by MsNoble (1 review written)

Have been a customer of specsavers in Feltham for 3 years and always found them satisfactory until I decided to do a contact lens trial. They got my appointments mixed up when I went to pick them up and learn how to use them, I was left waiting for 45 minutes by which time it was too late as the store was closing in 15 minutes and they like to give an hour for the lesson. They thought I was there for an initial eye test which I had the week before. I left work early for this but they were not… Read Full Review

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★☆☆☆☆

“beware Home service”

Written on: 21/06/2016 by dkTimmons373 (1 review written)

My mother is 93 and housebound. Specsavers quick to book visit and take her money. Appalling at sorting out problems. Lost track of calls we've made and broken promises. Do not send online form. Already filled one out, to which we had no response. Very disappointed… Read Full Review

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