Specsavers Reviews - www.specsavers.co.uk

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Latest Reviews

★★☆☆☆

“Poor customer service”

Written on: 21/05/2016 by Mongrellover (1 review written)

Had eye test and left to choose frames alone. I have a prescription that needs thin lenses. Chose two frames. Was told they would take a while to be made. Was not given a collection appointment. Contacted them after THREE weeks, as I hadn't heard from them. "Oh yes they are here to collect"! After paying almost £400 for two pairs, including tinted ones, i could only see properly out of one lens. Also, the lens was so thick. Phoned them and was advised that I didn't need an appointment. Went… Read Full Review

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★★★★☆

“Done the job and good initial and followup service”

Written on: 17/05/2016 by TaliaGreenwood39 (1 review written)

Got two sets of one normal one and sunglasses, my new sunglasses on second day of wearing them came apart, someone used glue instead of a screw. However the staff in the Craigavon store fixed them and sorted other issues i had with the sizing etc. Thanks for sorting me… Read Full Review

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★★★☆☆

“Sales orientated”

Written on: 05/05/2016 by vernonpassmore (4 reviews written)

Visited Ashford spec savers today for an eye test and to purchase new glasses, up to the point of sale everything was extremely satisfactory but the actual selection and pricing of glasses was very disappointing , firstly I was overcharged to Reglaze my sunglasses and then overcharged £21 on the final bill by the assistant who I assume is on commission , no apology given either, previous dealings with their Folkestone store have been much much better, in conclusion prices are reasonable but… Read Full Review

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★☆☆☆☆

“Pay Specsavers extra £32.25 or throw away dilemma”

Written on: 21/04/2016 by Beryl111 (1 review written)

I fitted 2 for 1 FINEFORM glasses in Specsavers store just one year ago but one of my glasses' screws loosened and lost so I went to the store to fix it. I was asked to sign a form agreeing that they will take professional care but will not be resposible for any damage. I waited for 90 minutes and was appalled by what I found out later. Not only were there showy scratches but also there were conspicuous gap plus the screw was just over half of its original one. After contacting Specsavers… Read Full Review

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★★★★★

“Great service at Royton Specsavers”

Written on: 14/04/2016 by Fallon1990 (1 review written)

I've just come back from a great optician's appointment at Royton. All the staff were very friendly and efficient. The optician asked lots of questions about my eyes and health in general, thoroughly examined my eyes and answered lots of questions. A great team whom I would thoroughly recommend… Read Full Review

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★☆☆☆☆

“Service feels as though you are a chicken on a...”

Written on: 11/04/2016

Kirkcaldy branch- when my eyes were tested alarm bells should have rung when tester said "I will just make them slightly stronger than your old ones" After receiving them I found I could not read the large signs in the supermarket unless I was standing near them I am talking about the large ones above the carousels in the lanes Outside I felt cross eyed and kept reverting back to old glasses because my eyes hurt Then a leg fell off! I had it put back and I thought perhaps I just need to det… Read Full Review

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★☆☆☆☆

“Glasses not as described 3hr wait but told a 20 mins”

Written on: 08/04/2016 by Bonny34 (1 review written)

I went for an eye test two weeks ago was told there was a 20 mins wait but that turned in to 2.5 hrs unbelievable then I was told I needed another pair of glasses I picked the I was advised to pick a lenses that would not distort on edges because of the size of the frames so I had the the better spec and tinted varyfocals two weeks later (today 8/4/16) I went to collect but could not ware then the distortion around edge of lenses was terrible they wanted another £50 to alter them on top of… Read Full Review

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★☆☆☆☆

“Would not recommend ”

Written on: 28/03/2016

After having a eye test I was told I need verifocals then having spent £250 on glasses I received them and couldnt see a thing. When taking them back to say my eye sight was worse with them, they then said I needed another test. Going back for a second eye test I was told most people got used to verificals but as I couldn't all I needed was a pair of reading glasses which I got a £180 refund but in my opinion £70 for a pair of reading glasses is very expensive but more importantly to be… Read Full Review

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★★★☆☆

“long weight”

Written on: 26/03/2016 by GussGuss (1 review written)

I have always used Specsavers good . this time I have paid £141 told two come back two weeks for fitting. Had a phone call just be for my two weeks to say they will not be ready. I phoned after three weeks told not ready they will ring when ready. It is a month too day. Where is the good service that they promise for the money… Read Full Review

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★☆☆☆☆

“dishonest”

Written on: 14/03/2016 by Lilliana457 (1 review written)

third time I'd used specsavers - went for eyetest, told my eyes had deteriorated since previous year and I needed new glasses. Looked at prices and decided I should look around for a better deal elsewhere. When I got home I compared my new prescription to last years and...they were identical....my eyes had not deteriorated at all and I did not need new glasses. This sort of dishonesty I can do without! I recommend everyone to n use some other company… Read Full Review

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★☆☆☆☆

“Ignored my complaint!”

Written on: 12/03/2016 by steveinengland (1 review written)

They didn't honour a voucher and have ignored my complaint. They don't care about customers. My girlfriend bought a voucher from Specsavers Kingston for my birthday, so I went in and had an eye test, chose my glasses and presented the voucher. "That's not the voucher", they said, "that's just the receipt". "Well that's all we were given", was our response. "Sorry, but no voucher, no glasses. I definitely gave you a voucher, 100%." "Well then you should have a record of it on your computer" I… Read Full Review

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★☆☆☆☆

“Go elsewhare”

Written on: 25/02/2016 by Kendall393 (1 review written)

In mid 2015, Specsavers prescribed lenses and a frame costing 125 pounds. I returned saying the glasses were not helping my distance vision. A repeat eye test suggested the problem was clouding of the implanted lenses from cataract surgery about five years earlier. I had private laser treatment to clear up the clouding after which an eye test at Specsavers confirmed I didn't need glasses for distance vision. I then had expensive frames with useless lenses, so asked to have reading lenses… Read Full Review

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★★★★★

“Excellent service”

Written on: 25/02/2016 by 459McLaughlin (1 review written)

The Burnham on Sea branch are excellent, the staff are very helpful, the eye test is second to none. We would not go anywhere else. You need to allow at least 45mins for your appointment… Read Full Review

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★☆☆☆☆

“i have had 2 pairs of glasses. by them. take your...”

Written on: 23/02/2016 by acConley92 (1 review written)

i have had 2 pairs of glasses. by them. take your money and run. the dewsbury branch. rude. thick.stupid. and should be flogged at dawn. yes it does depend on the branch and yes they do alter from one to another. my daughter goes to huddersfield. in which i would give a 8 out of 10. staff always helpful/kind and considerate. but thats us. for dewsbury. should be shut down… Read Full Review

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★★☆☆☆

“Never get it right first time!!”

Written on: 16/02/2016 by Fabianc271 (1 review written)

Chelmsford branch - very crowded seem to take on more than they can handle. First mistake they ordered the wrong contact lenses. Had to go back for another appointment. Next mistake misread bank details for DD on my card. Had to go back to sort that. Decided to have a pair of glasses on the free/cheaper glasses scheme. Picked a pair in time for Xmas And they were totally the wrong prescription. Made appointment to collect another pair with hopefully right prescription this time and they… Read Full Review

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★★☆☆☆

“I am a Muslim customer”

Written on: 08/02/2016

I was going to write a review to the Specsavers team on their website, however I did not want to release personal information that was required to make a comment like my email/phone number. I was extremely hurt by the way I was treated by one of the staff. I am a Muslim so I can't say I was surprised much, especially because I was covered head to toe in my religious attire, but I was quite offended by the way this worker behaved towards me. I apologise for this complaint, and while I am aware… Read Full Review

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★★☆☆☆

“Poor effort, couldn't be bothered to get my name right”

Written on: 31/01/2016 by 158Madden (1 review written)

The first person other than reception got my name wrong and didn't bother to apologize. When she had finished with me a woman came over to where I was sitting and shouted at me and the whole room went quiet without any member of staff coming to my support or trying to find out why this outburst had occurred. I felt most intimidated. The new store is not as good as the store it replaced in terms of the customer service areas and booths. After many years of recommending Spinkservers I am now… Read Full Review

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★★☆☆☆

“Waste of time and money”

Written on: 26/01/2016 by gxSharpe201 (1 review written)

I am writing this wearing my old glasses! Had eye test at Boots but couldn't find a frame I liked so went to spec savers and chose 2 frames, varifocals £250. Collected 2 weeks later, one had a gap between the lens and the frame and I was told that was the style!!! Reluctantly as 'goodwill' they agreed to change them for me and I was rushed into quickly choosing another pair from the £125 range- collected 2 weeks later, I didn't like them but was under pressure to choose them, they were heavy… Read Full Review

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★★★☆☆

“teenagers eye test”

Written on: 17/01/2016

Staff are all very pleasant and helpful, make you feel welcome. Unfortunately we had to wait over 30 minutes for eye test. There is a lack of choice of glasses, especially for teenage boys. He liked the hugo boss, but again lack of choice and couldn't find ones suitable for him. We are going to have a look at the La Coste ones in Boots… Read Full Review

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★☆☆☆☆

“Will Not Use Again”

Written on: 16/01/2016 by hussarman (7 reviews written)

Went to the Harlow branch and the first member of staff I saw was a Trainee. They couldn't get the prescription right first time and had to have a re-test. After a lot of flaffing about I received my spectacles two weeks later. The member of staff who eventually got around to serving me wasn't very interested in attending to me. The spectacles are next to useless and not fit for purpose. I have booked an appointment at Boots the Opticians… Read Full Review

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