Specsavers Reviews - www.specsavers.co.uk

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Latest Reviews

★☆☆☆☆

“poor quality lenses”

Written on: 29/08/2015 by zqWood1950 (1 review written)

Have bought glasses in the past from boots and vision express never had any problems but I saw some frames I liked in specsavers so thought I would give them a try I have never had lenses that so dirty so quickly and even in warm weather keep misting never have I experienced it before and I think they have made the lenses to strong when I I move them away from my eyes things go clearer… Read Full Review

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★☆☆☆☆

“Customer service - non existing !”

Written on: 28/08/2015

I am writing this review as I had a rather unpleasant experience in Specsavers Hammersmith store today. This morning , while I was on the buss on my way to work , my right eye contact lense split in half. One part just dropped out and the other one I needed to "fish" out myself as it caused pain. I went to the Hammersmith branch and spoke with a girl, and after explaining what's has happened I asked if there is a chance for them to give me one -3.5 contact lense as I need to commute 40 min… Read Full Review

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★☆☆☆☆

“Needed help not given”

Written on: 21/08/2015 by Gisellen413 (1 review written)

Always go to Specsavers for eye test and glasses but not for contact lenses as I can get them on line. Went in this morning as I had a small piece of contact lenses break off in my eye and my eye was very sore. Manager asked if I purchased contact lenses in store and when I said no he stated that unless I paid he would not be able to help me. I said that he could see that my eye was sore but he still said he could not help me. Will not be going back and I still have a sore eye… Read Full Review

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★☆☆☆☆

“No qualified staff”

Written on: 12/08/2015 by Mauricio486 (1 review written)

went into specsavers for some reading glasses There doesn't seem to be any qualified staff to help Hope they don't use these people to do your eye test Said this to manager his reply was all my staff are trained to do eye test Looks like specsavers do everything on the cheap even there glasses… Read Full Review

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★☆☆☆☆

“wrong perscription”

Written on: 12/08/2015 by AustinCurran (1 review written)

Went to do an eye test with Speacsaver and ended up not buying glasses with them as I felt very unhappy about the service they offered. I then went to another independent optician had another eye test done there and bought glasses. What struck me was when I compared there prescription from Speacsaver with the optician I used in the end they were wildly different. I see as well as I ever have with the lenses I did not get from Specsaver, so am shocked by how wrong my test results from Speacsaver… Read Full Review

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★★☆☆☆

“Not impressed , unlikely to use again”

Written on: 10/08/2015

Living on an island they visit just once a month which should be born in mind. I ordered two pairs and two weeks later they arrived by post. It included a pair of sunglasses. I tried on the main pair and they just did not fit me so I took them back the following month. Apparently the frames were not suitable for the prescription so I chose another frame. These arrived 2 weeks later and when I tried them on I realised the right eye prescription was wrong. I rang them up and they told me the… Read Full Review

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★★★☆☆

“25% Discount Letter ”

Written on: 10/08/2015 by ZechariahMacMillan36 (1 review written)

Received letter for 2year follow up eye test with 25% off vouchure.Was told did not apply to 2 for 1 offer . 2 Years ago supplied with 1 intermediate distance and one long distance specs instead of 2 intermediate .Took time to sort out… Read Full Review

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★★☆☆☆

“2 pairs of designer glasses. not worth the money i paid.”

Written on: 07/08/2015 by CoraOgden (1 review written)

great service from ladies at store. however after receiving my 2 pairs of glasses.of which 1 was reactolights. i feel they are simple and not worth the money i paid. well over £300 .the reactolights are a complete joke. they are shades .no use in the bright sun whatsoever. very disappointed… Read Full Review

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★☆☆☆☆

“Staff that have NO idea!!”

Written on: 25/07/2015

I am really torn with the service that I received these last few days. When I initially went in to choose my glasses, I spent about an hour trying on and rejecting pair after pair. The woman helping me was great, she was so patient and she helped me search until I found the perfect pair (My review is not based on this woman, she was actually amazing). I was really happy with my purchase since I had considered going to Boots where I would have got one pair for the same price that I had paid for… Read Full Review

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★★★★☆

“Great Glasses”

Written on: 16/07/2015 by franco2911 (1 review written)

Received my glasses and they were perfect. will order again… Read Full Review

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★☆☆☆☆

“Sunglasses”

Written on: 09/07/2015 by Lindsay270 (1 review written)

Further to my first review on 29/6/15, I am still waiting for the call to pick up my ( FREE) £274 sunglasses from Specsavers, now nearly 3 weeks later, still no call. As I said in my first review ( If ever I get the call to pick them up ). Never again.!!!… Read Full Review

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★★☆☆☆

“specsavers branch Lymington Hampshire”

Written on: 08/07/2015 by PrestonPorterfield380 (1 review written)

booked in appointment for an eye test .Was told clinic running late offered to rebook but was told the wait time was only 10 mins.After 10 mins i was asked to leave the store to do other shopping and return in 40 mins!!!!!!! Returned in 40 mins only to be told there was still 2 people ahead of me and could i wait a further 10 mins.After waiting another 20 MINS i was then told they had put another 2 people ahead of me and could i WAIT ANOTHER 10 MORE MINUTES!!! BY this time i had been… Read Full Review

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★☆☆☆☆

“On a recent visit to Specsavers Northwich Cheshire , I...”

Written on: 29/06/2015 by paulfreeley (1 review written)

On a recent visit to Specsavers Northwich Cheshire , I had an eye test and was told my eyesight had deteriorated and I needed new glasses, after shelling out £274 for a new pair and FREE pair of sunglasses, I was asked to return to the shop a week later to pick up the new glasses. I returned as asked a week later and was passed on to some young upstart of a girl who asked me to sit down, gave me one pair of glasses and said can you read this card, I said I could read all the words on the card… Read Full Review

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★☆☆☆☆

“are kids glasses free?”

Written on: 26/06/2015 by Gaven150 (1 review written)

my 11yr needed glasses for a lazy eye 2months ago,payed nearly £50,he was put under the hospital and had more tests and also a new prescription, on return to specsavers to replace the one lense ive been charged an extra £30 and told that my sons lense wsa so thick it needs to be shaved down not to cause my son to feel embarrassed , not about money my sons future I feel held over a barrel every 8wks after they change his prescription to keep on paying when I was lead to believe was free for… Read Full Review

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★☆☆☆☆

“Too Many Cooks and a Sting in the Tail in Aberdeen”

Written on: 18/06/2015

When I arrived for my appointment, a very pleasant man said "Good morning", started to ask how he could help, and then walked away to deal with another customer. No matter, I then walked over to the reception desk and explained that I had an appointment? "Name?", he asked. I said my name. He found me on the computer and continued, "upstairs. Lift or stairs?". " Stairs", I replied. He pointed to the stairs without another word. Upstairs to another reception desk. "Name?". Again my name was found… Read Full Review

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★☆☆☆☆

“Too Many Cooks and a Sting in the Tail in Aberdeen”

Written on: 18/06/2015

When I arrived for my appointment, a very pleasant man said "Good morning", started to ask how he could help, and then walked away to deal with another customer. No matter, I then walked over to the reception desk and explained that I had an appointment? "Name?", he asked. I said my name. He found me on the computer and continued, "upstairs. Lift or stairs?". " Stairs", I replied. He pointed to the stairs without another word. Upstairs to another reception desk. "Name?". Again my name was found… Read Full Review

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★★☆☆☆

“Poor customer service for children!”

Written on: 04/06/2015 by 372Medina (1 review written)

Got to specsavers Colchester to collect my daughters glasses and were seen fairly quickly. We were then told we had to see a sign off person for under 16yr olds and they would be with us shortly. It was busy in there and there seemed to be an awful lot of people waiting but things were moving....slowly. After 15 mins i politely asked them if it would be much longer to wait as i had only another 20mins left to meet a friend. I asked politely and axknowledged that they were busy. I was told… Read Full Review

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★★★☆☆

“Staff was so unhelpful when I pointed out marks on my...”

Written on: 19/05/2015 by Farhanah (1 review written)

I had brought in my own frames to have the lenses put in. I went to the outlet at Barking. During collection, upon inspecting the condition of my glasses, I noticed some scratches on my frames. As they were the part of my frames that were facing me, I didn't want to make a huge fuss about it, I just wanted to find out if it happened when the lenses were being put in. The girl that was helping me during collection was very helpful, however, since she seemed unsure when I asked about the marks… Read Full Review

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★★★★★

“excellent service”

Written on: 15/05/2015 by AmberTempleton (1 review written)

i went their to have an eye test and the optician was so knowledgeable and helpful and could of got me to buy glasses but instead advised me to try drops first due to inflammation under my eye lid. Super helpful and would definitely recommend it… Read Full Review

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★★★★★

“Wonderful, knowledgeable customer service”

Written on: 08/05/2015 by Manuele100 (1 review written)

Reading Specsavers always gives me excellent service for my problematic eyes. The staff are evidently well-trained, visibly work hard and have a positive attitude. The whole establishment exudes an efficient customer-focused culture. Whoever leads & manages it, and is responsible for staff training should be proud of their staff and management ability. The equipment is apparently up to date and the premises are kept in excellent condition. I always receive good advice in which I have… Read Full Review

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