Specsavers Reviews - www.specsavers.co.uk

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Latest Reviews

★☆☆☆☆

“WOOD GREEN SHOP AVOID AT ALL COSTS”

Written on: 20/12/2014 by Caracandina2010 (1 review written)

i visited wood green spec savers and they told me i suffer astigmatism and i need expensive glasses, after a while i felt dizzy with the glasses so i went back and they advised contact lenses and they gave me a week to come and get them . after a week i had to leave my job early and when i arrived they told me the lenses were not there and they did not even bother to call me and they find it funny. upset about the poor service i went to boots who provided the lenses within 2 days but when i… Read Full Review

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★☆☆☆☆

“Incorrect diagnosis and prescription”

Written on: 11/11/2014 by woodfordSpud (1 review written)

Went to Specsaver Loughton for a routine test, had to have parts of the pre eye test repeated but no explination was given as to why. Had a very rushed but not very thourough eye examintaion, given a letter to take to my GP and shown the door. No expliantion as to what the letter was about so of course I was worried. I had a works voucher for free glasses and discount ono other frames and lenses, however they managed to wiggle out of all but one of the offers from this voucher, I was also told… Read Full Review

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★☆☆☆☆

“should be closed down”

Written on: 05/11/2014 by sensible999 (1 review written)

Had my eye test and 1st pair of specs i couldnt see properly. After many adjustments it was decided the frame was wrong so chose another frame and my 2nd pair of specs made up. After multiple visits to the shop and frame adjustments i said my prescription had to be the problem. It turned out the optican had added an axis and sphere reading to my left lens, which did not and never need. I had another eye test which then altered my prescription to allegedly what i need. They made another pair of… Read Full Review

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★☆☆☆☆

“Only gave one star because you have to!!”

Written on: 04/11/2014 by Edith53 (1 review written)

My visit to Bedford Specsavers was a real eye opener. Its the old saying stick a badge saying manager on someone and they start talking down to you as if you are an idiot. The manager didnt seem to be treating her staff any better either. The manager pushed me into choosing a pair of frames I wasnt sure about, luckily my friend arrived before I paid and said the didnt suit me at all in fact she thought they were horrendous The waiting times here are ridiculous Its all money to them so they… Read Full Review

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★☆☆☆☆

“Avoid Merthyr!”

Written on: 03/11/2014

I got told my 4 year old Son, who has never experienced any vision problems, needs glasses immediately to be worn 24/7 for the rest of his life! A second and third opinion from smaller, family run opticians say he does not require glasses at all at this time. In my opinion Specsavers do not care about your sight, they just want the money!!!… Read Full Review

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★☆☆☆☆

“Should have not gone again”

Written on: 02/11/2014

I took my child for a general check up and he was on several occasions told to "shush". On my last visit several years ago although my eye test was fine, I was somehow convinced to pay for reading glasses and an offer on a second pair, later I found out I could have got them for a tenner when I spent 150. Needless to say I will be taking my child for a second opinion somewhere else… Read Full Review

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★☆☆☆☆

“Darlington store”

Written on: 01/11/2014 by volvo54 (1 review written)

My wife, after having the eye examination, was invited to choose a suitable frame. I noticed two other customers who, on examining different frames, stretched each set of arms to their maximum width before replacing them back into the display racks. One customer placed a frame inbetween her teeth whilst examining another one. My wife's chosen frame was handed to staff and it became apparent that this display frame was to be fitted with her prescription lens. Totally unacceptable and most… Read Full Review

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★☆☆☆☆

“RUDE STAFF!! NO CUSTMER SERVICE COMPLETE RIP OFF!!!”

Written on: 22/10/2014 by Hicksxt411 (1 review written)

I HAVE BEEN A CUSTMER OF SPEC SAVERS FOR 10 YEARS, THERE TAKE £400 A YEAR OF ME. WHEN I NEED CHECK MY 2 YEARLY EYE CHECK WANT TO CAHRGE ME £22. BUT IF I GO DIRECT DEBT ITS FREE!! GOOD NEWS PAID THE £22. NOW GONE WITH VISON EXPRESS/ RUDE STAFF DON'T KNOW WHAT CUSTMER SERVICE MEANS THE BRANCH I USED WAS HARROW-ON THE -HILL GO TO BOOTS VISION EXPRESS!!… Read Full Review

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★★☆☆☆

“Seduced by the free second pair offer... a mistake!”

Written on: 14/10/2014 by DisappointedofWinchester (1 review written)

I use variofocal glasses and having sat on them I needed a new pair! I also wanted prescription sunglasses and the Specsavers offer of a free second pair was attractive. The man who dealt with me (later described as a director)was helpful and courteous and persuaded me of the high quality of the lens used by Specsavers. The bottom line is that the peripheral vision is less than my previous (granted more expensive) pair of glasses but the worst feature is the lens are a magnet for marks of all… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 05/10/2014 by yalcin123 (1 review written)

hi, i went to Goerge street-HOVE branch for eye test, i am using 2.50+ at the moment and the test result was 4.00+ told them that i am on 2.50+ and happy with it then they decreased it to 3.50+. ordered 2 glasses and been told that they will do 1 glass first for me to try. after 1 week gone to collect it,when i tried it, it was like magnifying glasses again, been told that i must use it for one week first and it will become normal. next week gone back and told them that it is very… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 19/09/2014 by KevinMcMillan31 (1 review written)

Was buying 2 pairs at the cost of £462. Just don't use Specsavers if you need require varifocals none worked, had them changed 4 times,either the frame was wrong or the cut of the lenses (crucial for varifocals).After a lot of debates asked for refund as I was doing a 22 mile round trip and the visits was lasting one and half hours while they tried to solve the problem. Went back to old opticians and explained got new pair prefect. Specsavers only use cheap lenses. AVOID AT ALL COSTS… Read Full Review

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★★☆☆☆

“Varifocals can't see”

Written on: 18/09/2014 by Hayden181 (1 review written)

Got to have repeat eye test as varifocals are wrong prescription for my eyes. Told by optician my eyes had improved. Told I would get used to new glasses but gave up after less than an hour. Dispenser has said they were wrongly set up and prescription too weak. Took 2 weeks to come now got to have new Taylor Made Lenses in glasses and sunglasses. So frustrating and I have no confidence in them as they have got my prescription wrong before. No personal service just a production line… Read Full Review

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★☆☆☆☆

“Terrible attitude to customer service”

Written on: 16/09/2014 by Dave120 (1 review written)

Bought two for one spectacles at Huyton Specsavers and they didn't bother to tell me when it expired meaning I lost my second pair.No phone call or reminder - nothing just greedily let the deal expire. Very poor company and Huyton branch is an especially poor example… Read Full Review

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★☆☆☆☆

“Incorrect lenses and rude staff - stay away!!!”

Written on: 07/09/2014 by Kirk159 (1 review written)

I got a new pair of glasses recently in June. They were okay when I tried them on in the shop but that week once I started using them I would get headaches and everything was blurry. I went back to specsavers and they said my prescription had changed! I don't think so the optician I saw said that was impossible so there must of been a mistake but specsavers still made me pay again to have them reglazed! I paid again and got my new reglazed glasses but they were all blurry this time and when I… Read Full Review

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★☆☆☆☆

“Terrible with varifocals”

Written on: 06/09/2014 by Vinnie_A (1 review written)

Just don't use Specsavers if you need varifocals, I had three pairs made in 5 months, none worked, either the frame was wrong or the cut of the lenses (crucial for varifocals). Also I learned talking to an independet opticians that they use very cheap lenses with narrow field of vision. From an independent optician I got the top of the range (Kodak) for less. Just avoid… Read Full Review

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★★★★★

“first class service”

Written on: 02/09/2014

I visited Specsavers to have an eye test and purchase new glasses. The staff at the branch in Hemel Hempstead are polite, helpful and professional. Booking online is simply and the call back received within 20 minutes of asking for an appointment. I was greeted on entering the store and the same member of staff dealt with my booking and initial tests. He was happy to explain each aspect of the tests and knowledgable too. The main eye test was carried out by a friendly and cheerful staff member… Read Full Review

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★☆☆☆☆

“Very rude & bad customer service”

Written on: 02/09/2014 by Sashima (1 review written)

Hi,I came to specsavers on Fri day 15.08.2014 morning with my brother & friend.I took my eye check up & I went through glasses. Finally I selected 2 glasses which are very beautiful. & then we talked one of your assistant about our payment.My brother got a offer one month before,so he asked about that offer.she told that there is no offer like that.then my brother explains about the offer which he got to your assistant. Suddenly she got angry with us without any reasons… Read Full Review

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★☆☆☆☆

“not reliable”

Written on: 01/09/2014 by CruzAnderson (1 review written)

very very hurt from the service they over charged me 2 times very not happy i wouldn't recommend anyone to go there… Read Full Review

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★☆☆☆☆

“glasses thats what i go there for.”

Written on: 28/08/2014 by moryder (1 review written)

people were very pleasant unfortunately no result… Read Full Review

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★★★☆☆

“Shouldn't have gone to specsavers”

Written on: 25/08/2014 by Lofty67 (1 review written)

Nipped into Hucknall branch for an eye test as I hadn't had one for 3yrs.i was fully tested and was told my old glasses were ok for reading and didn't need new ones but was advised could tweak lenses and make new ones sharper still. I took the plunge and bought some new reading glasses. I went to collect following wk and whilst in store I ordered sunglasses and explained I wanted them for driving in and out and about. Following wk I collected them and used them but aft 20 min or more I was… Read Full Review

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