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| Quality of service | 7.1/10   |
|---|---|
| Layout of shop | 9.3/10 |
| Value for Money | 7.4/10 |
| Reviewer Rating | 7/10 |
| Overall Rating | 6.6/10 |
Full review by
gok
on 25th Sep 2008
User Rating : 10
Respect :
0
Bad Points: None
General comments: Fantastic Service! - Specsavers in Sutton-in-Ashfield - modern equipment, friendly staff and a great atmosphere
I received excellent service at this branch. The equipment used was amazing - I even had a screening test done for Macular Degeneration! All staff very friendly and I would thoroughly recommend them.
gok's review and ratings | 49 words
Review by
SW1967
on 29th Jul 2008
User Rating : 10
Respect :
0
I have had to visit Specsavers in Dunstable several times over the past 6 months with my 5 year old daughter, initially for an eye test and subsequently for fittings for her already numerous pairs of glasses. I have to say that without exception every member of staff that we have come into contact with has given us first class service and attention. I have spent many years working in retail and have therefore been very conscious of the levels of service that I have received as a customer and am ...
SW1967's full review | 130 words
Review by
Guest.
on 1st Jun 2008
User Rating : 9
Respect :
0
Helpful friendly staff (Macclesfield branch). Excellent service and follow up care provided.
Guest.'s full review | 48 words
Review by
Guest.
on 21st Apr 2008
User Rating : 0
Respect :
0
I would not recommend Specsavers, I found bad staff who dont listen when the custermer right in middleton manchester you have not lost 1 custermer you lost a whole family plus friends and recomentions
Guest.'s full review | 33 words
Review by
Customer Adviser
on 4th Feb 2008
User Rating : 10
Respect :
0
I went to buy a new pair of glasses before xmas. Initially I was attracted by a particular pair of glasses I liked & the good financial deal on offer. It transpired that the specs I was wearing differed from my last prescription (both supplied by two different high street opticians).
I was referred back to the optician who provided the test as Specsavers couldn't overide the prescription. When I couldn't resolve the problem Specsavers spoke to both the other opticians and, unable to get them t ...
Customer Adviser's full review | 162 words
Review by
sandybeach
on 3rd Feb 2008
User Rating : 7
Respect :
0
Every time I pop into my local Specsavers (I normally just go in for a yearly contact lens check up) I end up standing around for ages because they don't seem to notice that a customer has walked in. I buy contact lenses from them online and in the last year I've had 4 faulty lenses - all from a different batch so not sure if I've just been unlucky or if the quality is just always poor. Fortunately, they've always sent me a replacement lens very quickly after I've sent the faulty one back. Very ...
sandybeach's full review | 112 words
Review by
bruce masters
on 5th Jan 2008
User Rating : 10
Respect :
0
Excellent, i was very well treated and found the staff very well trained. Specsavers is a very good opticians, highly recommended.
bruce masters's full review | 21 words
Review by
pfwt
on 19th Nov 2007
User Rating : 0
Respect :
0
I have had a very bad time at Specsavers & after mentioning it to my friends & neighbors, I fail to see how you get your high ratings. Perhaps the unhappy ones just talk with their feet rather than put it in writing.
This last two months have been almost a nightmare with spectacles prescribed that were the cause of a nasty fall, which I could well do without as I have recently had a hip replacement. I have been given two different prescriptions, badly scratched specs & now told to ...
pfwt's full review | 189 words
Review by
azzoincodd
on 13th Nov 2007
User Rating : 2
Respect :
0
I hope when I eventually get my specs they are OK and I will not have to have this experience again. Shop needs modernising and they need to get their act together.
azzoincodd's full review | 206 words
Review by
Esmeralda
expert review 
on 5th Sep 2007
User Rating : 9
Respect :
0
I have worn spectacles for well over 50 years, so I consider myself able to compare opticians.
I booked my appointment online, and it was followed up by a phone call from Specsavers confirming what part of the morning I would like, and whether I was able to negotiate stairs. I found this really amusing, but as the shop is on ground and first floor, a very pertinent question.
My appointment wasn't urgent so I had allowed a weeks leeway.
The day before my appointment, a phone call was mad ...
Esmeralda's full review | 590 words
Review by
Mac99
expert review
on 31st Jul 2007
User Rating : 10
Respect :
+1
I recently decided on an image up-date......with a few hints from my children. I had been wearing silver framed glasses for a few years now, in between wearing contact lenses. I visited the store on the Friday to peruse their choice of frames and also to make an appointment. I picked out two frames that I liked and the assistant kept them aside for my appointment which was made for the following Monday. I was taking advantage of their two for one deal, and planning to have the second pair made i ...
Mac99's full review | 385 words | 1 comment added.
Review by
raqjaq
on 29th May 2007
User Rating : 3
Respect :
0
Shouldn't have gone to Specsavers. Having worked in Optics for over 12 years, being a Dispensing Optician and with a degree in Optometry, I was mortified at the terrible standard I was faced with at SPecsavers. Thank God I've never had the misfortune to work in a practice with such low standards. It was a joke! I left there furious because the staff couldn't make the most basic adjustment to a frame. I imagine thousands of customers are walking around now wearing ill fitting frames. I will only ...
raqjaq's full review | 233 words
Review by
AndreaG
on 6th Mar 2007
User Rating : 10
Respect :
0
I have been going to the Specsavers at Ashton-Under-Lyne for years now and they have never disappointed me.
Yes, it can be quite difficult to get an appointment, but if you know you are due for a sight check then plan ahead and book yourself in early.
However, on the odd occasions that I have had an eye infection they have seen me the same day, no messing.
I have my contact lenses with Specsavers and have recently developed an allergy to the ones I usually wear (this may be beause I have had ...
AndreaG's full review | 281 words | 1 comment added.
Review by
Poodlepops
on 29th Jan 2007
User Rating : 10
Respect :
0
I managed to make an appointment at very short notice, and when I got there I was seen straight away; no waiting around!!! The equipment they use is really up-to-date and easy (none of those heavy glasses that they put different lenses in), and afterwards my prescription was explained to me clearly, and any questions were answered. I was then helped to pick some glasses, with a lovely sales assistant who was really helpful and managed to find me two lovely pairs of glasses - which isn't hard co ...
Poodlepops's full review | 100 words
Review by
tom81278
on 13th Apr 2006
User Rating : 0
Respect :
0
Being able to get an appointment with 3 days notice at Specsavers opticians, of which I was very pleased, only to find out on the day of my appointment the customer service was to dramatically change.
Unfortunately, after getting stuck in abnormal traffic, I realized that I was going to be 5 - 10 minutes late for my appointment, and so I decided to inform the optician, only to be told that there was now not going to be enough time for my appointment, as the optician was having their lunch, a ...
tom81278's full review | 168 words
Review by
richard45210
on 24th Mar 2006
User Rating : 10
Respect :
0
I went to my local Specsavers today,after having made an eyesight appointment two days previous. My appointment started on time, the sight test very efficient with recommendations made. Then as i decided i needed a new frame + lens, I specified my requirement is a Titanium frame as before-
Titanium frame with single lens's £125.00.-
I was shown to the particular display. I needed (Male type),i was offered various styles but NO pressure to choose, the assistant said i will leave you to br ...
richard45210's full review | 188 words
Review by
Belle16
on 1st Feb 2006
User Rating : 9
Respect :
0
Having worn glasses since I was a teenager, I have always used Specsavers as they offer a very good range of glasses in different styles, which, being fashion conscious, is quite important.
I was recently due for an eyetest and booked an appointment at Specsavers, as I had previously received good service there. I arrived on time for my appointment to be met by a lady who asked if I needed any help, who then directed me to the eyetest area. On reaching the reception desk, I stood there for 5 ...
Belle16's full review | 304 words
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