Specsavers - www.specsavers.co.uk Reviews
Latest Reviews
★☆☆☆☆
“spam texting”
Written on: 15/05/2013 by madcat (29 reviews written)
Ive not visited Specsavers in a while but started recieving spam texts to my phone which is really annoying and makes me decide against using them in the future. (read more)
★★★★★
“Wonderful!”
Written on: 14/05/2013
Recently had an eye test and new varifocals from Accrington Specsavers,what wonderful service. The test was very good and they photographed my eye.I was impressed with their professionalism and knowledge. I was not rushed at any time. Given plenty of time and the lady explained everything to me. I have never felt so confident at an opticians before. I was nit even guided to purchase the designer frames. Will definitely return. Thank you Accrington. (read more)
★☆☆☆☆
“Disappointment at the Sutton branch”
Written on: 12/05/2013 by russt1969 (3 reviews written)
The disappointment started with the very quick and not very thorough eye test it felt like the whole eye test was rushed. Then when choosing the glasses there was not assistance or advise on what glasses would best suit. So we paid for our glasses and were told to come back next week to pick them up. Before going for the eye test my work had sent me eye care vouchers to use but I had forgot to take them so they said to bring them when I pick up my glasses and they would refund the money. So... (read more)
★☆☆☆☆
“Lopsided varifocals”
Written on: 10/05/2013 by PhilGough
My wife and I went to the Morrisons Specsavers in Lincoln? We had our eyes tested and then the "sales" person rushed in to escort us out and they "sold" us both varifocals. The combined price £600 plus. We eventually got the "they have arrived" call and went to pick them up. I immediately stated that the frames didn't sit right (they felt low on one side). The "expert" informed me that they would take some getting used to. I wasn't entirely convinced but took them home. I told my wife... (read more)
★★★★★
“A fantastic supplier of Glasses”
Written on: 10/05/2013 by anahills (6 reviews written)
I have only just recently joined Specsavers as i used to be with another opticians, and its safe to say Specasvers have been brilliant. There has been no hassle since i joined and i've been given free eye tests and also lots of good deals on new reading glasses. Including 2 for 1 for only £69 which is perfect for me and my partner. I've also been given offers like 2 for 1 on designer brand glasses such as Gok Wan and FCUK, which is perfect for anyone who loves designer brands. All the... (read more)
★★☆☆☆
“Poor quality service”
Written on: 07/05/2013 by wymlen (0 reviews written)
Needed reading glasses, eye test confirmed I also required glasses for driving. Collected the 2 for 1 at £69 after 5 days, reading glasses unusable in spite of usual slaver about getting used to them. Promised to call me when replacement came in. A week later no call but had arrived. Tried replacement reading glasses, exactly the same. Requested refund which was paid but no apology for wasted time, visits or an explanation. These were single vision not varifocals, unbelievable. The £3... (read more)
★★☆☆☆
“no quibble guarantee”
Written on: 29/04/2013
I recently purchased a chain from the above branch to suit my spectacles. My spectacles are for reading and when shopping I need to put them on to look at goods, prices, etc., and to take them off for walking around a store/shop. The chain has not been of any use to me as my glasses keep sliding down and falling off. I visited your shop in Warrington from where I had purchased the chain, and explained the problem. The lady and the (manager?) tried to rectify the problem but even after... (read more)
★☆☆☆☆
“PRESTON SHOP TOTAL SHAMBLES”
Written on: 28/04/2013
After waiting 2 weeks for glasses I tried them on but everything was blurred.I had to book another eye test which turned out to be totally different and I was quoted 7-10 days for collection but 2 weeks passed and I heard nothing from them so I cancelled the order and they refunded my deposit.If you need to use the toilet forget it they tell you to go to Mcdonalds along the road.E MAILED their CEO but received NO REPLY. KEEP AWAY FROM SPECSAVERS PRESTON SHOP. (read more)
★★☆☆☆
“No Quibble Guarantee - after much quibbling, be careful!”
Written on: 17/04/2013 by Shortsightedpurchaser (1 review written)
My third set of glasses in ten years. First set from D&A - good but a little strong, in time I realised I should have taken them back. Four years later I got a buy one get one free via the Optic Shop in Swansea (Kingsway town centre) and they were amazing. Unfortunately I had a few minor mishaps with them and they got so worn they needed replacing. I tried Specsavers. Eye test seemed good, glasses arrived very quickly, on trying them, I noticed a problem with fit, contrast, halo's around... (read more)
★☆☆☆☆
“Takes too long to receive your lenses”
Written on: 17/04/2013
Waited 2 weeks to receive contact lenses purchased on line, OK they have to verify your presscription but still shouldn't take this long. (read more)
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Showing 1 - 10 of 262 Reviews
★★★★★
“Specsavers Romford”
Written on: 13/04/2013 by pizzawheel
Fantasic service. The rubber sheath on the arm of my quiksilver specs which I'd bought there two years back had broken, so I dropped by to see if they had a spare/ replacement. Instead after about 10 minutes checking out the back they returned with both arms replaced with new quicksilver ones- and at no cost. This is genuine old-fashioned good service- these guys are much better than a discount opticians. 100%! (read more)
★★★★★
“crystal peaks first class”
Written on: 12/04/2013
after using crystal peaks store i felt i must praise the helpful and knowledgable staff who also make you welcome nothing is too much trouble and i advise all you that have slated other branches to visit this branch and see HOW it should be done :) (read more)
★☆☆☆☆
“Promised phone call second week waiting”
Written on: 08/04/2013 by peon
First, promised on monday prev week, no phone call. I come on SAT, promised to call monday. Manager's promise ! guess what, today - no phone call. What are they doing there and why they cannot keep promises ? (read more)
★☆☆☆☆
“AVOID LUDLOW - DISGRACEFUL!!!”
Written on: 08/04/2013 by anonni
Less than one star for this irresponsible and shameful practice. When I went in to complain about a pair of lenses they made, the assistant correctly found a manufacturing error but the owner then took over and said nothing was wrong their work. So started an unnecessary 3 month saga of inconvenience and wasted NHS resources which these people are directly responsible for. The optical centres on their lenses were offset by 3mm which caused me double vision problems - I though I had had... (read more)
★☆☆☆☆
“Eye Test Rushed.”
Written on: 28/03/2013
Eye test rushed,very keen to sell me new frames and smilled all the way to the till. On picking up my new £300 glasses they could not wait to get me out of the door even though my glasses did not fit properly (still not sorted). Just sales people with important looking name badges on their chests and possibly on a bonus scheme. I want to find a proper Optician next time. (read more)
★★★★★
“Excellent Eltham store”
Written on: 28/03/2013
I have nothing but praise for the Eltham branch.All the staff I dealt with were professional and courteous paticularly [name removed] who was very patient helping me to choose a frame.The price I paid was great, much cheaper than other opticians I have used in the past. Recommended. (read more)
★☆☆☆☆
“Appaling rude staff ”
Written on: 27/03/2013
The branch has had a refurb quite recently, and seems nice clean and decent from tje onset. There are many staff milling about talking and greeeting customers. Whilst waiting to be called in for the optican i noticed staff taking fun and making joke of a customer that had just gone the stairs making reference to her bouncing fat around her legs. I was the only one waiting but still not an excuse to really listen to to. I noticed aomebody on the phone was not very happy that there glasses was... (read more)
★☆☆☆☆
“absolutely rubbish - Burnley branch.”
Written on: 26/03/2013
I ordered a pair of cheap glasses to see, having never used the service if it was any good. The answer...no. I placed the order and received an email stating they were being made etc. 2 weeks later I rang to see if they were ready after not hearing from them. I was told I had to go in to see if they were the right shape and size before they started making them, what is the point of ordering online if you have to go to the shop anyway. What a load of poo! I.ve ordered 2 pairs now from an... (read more)
★☆☆☆☆
“Inferior goods.”
Written on: 25/03/2013
After only having my glasses for 1 year the right arm fell off!!so my husband returned to the store to ask for them to be fixed. The assistant had the cheek to tell him I could pay £15 to fix the arm or buy a new pair. We had the arm fixed and paid up. However, 2 months later the arm fell off again!!My husband duly took them back to the store to have it put back on but informed them he wasnt paying before they began, 'As a gesture of goodwll' they repaired the glasses. They then told my... (read more)
★★★★★
“Great Staff ”
Written on: 21/03/2013 by Wrinklie
Very efficient and friendly staff at the Ipswich branch.My husband and i had our eyes and hearing tested.I had a gentleman test my eyesight he was very good. The assistant was so helpful helping me to decide on the glasses which suited me best Well done to all The shop itself is lovely and inviting. Seating arrangement was relly good. Staff are all very smart and make sure you are being looked after. There was nothing that we could find that we didnt like. Iam shocked to find so many found... (read more)
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Showing 11 - 20 of 262 Reviews
★☆☆☆☆
“good product, lousy service”
Written on: 14/03/2013
Previously I had ordered a pair of spec`s and apart from a long delivery delay there were no problems. A new pair were then ordered in October, by early December I asked for an update, only to find that payment had not been processed or order started. I was required to make payment anew. So I again made payment.By the end of January as no contact had been forthcoming I again requested what progress had been made and asked when I could expect delivery. Once more I find that my payment had not... (read more)
★☆☆☆☆
“shocking service, nasty people - especially Wimbledon...”
Written on: 09/03/2013
I wouldn't actually give them one star! I have been a lensmail customer for 2 years, and am frequently subjected to specsavers hijacking my lenses for months on end due to me being due an eye test or similar. but do they get in touch to let me know? of course not! they would rather leave you wearing 2 month old lenses, ringing the lensmail 'help'line everyday to be lied to and told that the lenses have been sent out. when you do find out that the lenses are being held hostage until you come... (read more)
★☆☆☆☆
“Nasty, nasty nasty people.”
Written on: 06/03/2013
Nasty, nasty nasty people. Never again. I have never seen such rude, arrogant and malicious treatment of a customer who decided to leave Specsavers and take his prescription elsewhere. Just horrible. Avoid these ******** at all cost. Please tell all your families and friends to avoid these money grabbing, nasty, rude, vindictive ********. Specsavers refuse to post their contact telephone numbers on their website, so many are the complaints against them. (read more)
★★★★★
“Helpful sales assistant”
Written on: 04/03/2013 by Musselburgh (1 review written)
Telephoned Dalkeith branch and spoke to Louise Pearce. I was taking my name off mailing list as it is more convenient now for me to use another store. All staff exceptionally friendly there but Louise took time to explain different varivocals on offer, all special offers that would apply-and I had already said that I was buying my glasses at another branch!! Great customer service in my opinion. Well done Louise and specsavers Dalkeith. (read more)
★★☆☆☆
“my verulux lenses broke with in 4 months of purchase”
Written on: 01/03/2013
I got two pair of bifocal glasses with verulux lenses end of September 2012 as my previous optician had retired. I have used high quality verulux lenses for the last 20 years and never had any problems with lenses and they never broke even when dropped on the hard surface. After 4 months of bying my glasses from specsavers,for no reason a chip came off from inner side of one of the lens while watching TV. When told the staff at specsaver they blamed me that I must have broken it kept on... (read more)
★☆☆☆☆
“DONCASTER STRORE - USELESS”
Written on: 26/02/2013 by TOTALLYDISSATISFIED (1 review written)
doncaster specsavers - staff do not listen to your requirments are cheats and the goods they do provide are DEFECTIVE. might as well get your eyes checked at supermarket deli COUNTER. my husband who has need of glasses for every day use due to a very strong prescription. was in an explotion where a fire ball engulfed his head so leaving him not only singed with cuts and abrations but damaged his glasses beond all repair. advised to visit the optician and against my advice he went too... (read more)
★☆☆☆☆
“Terrible - Burnley”
Written on: 20/02/2013 by 123434 (1 review written)
Contacted Burnley branch via telephone to book two eye tests for myself and husband; to be told that we would be able to collect any new glasses same day (provided scripts in) - okay - fine. However, then told that the branch only stock lenses with a 'special coating' that costs an extra £30.00 per pair! We usually buy two pairs each - so an extra £120.00.... I asked why this was, I was basically ignored and the call ended! Customer service 'lady' was appalling; and I had to drag this... (read more)
★★★★★
“Wonderful service at Chelmsford Specsavers”
Written on: 16/02/2013
I had initial problems with the glasses I chose but was not treated as a difficult customer,only as a valued customers.Endless patience from the staff,particularly [name removed].As an older person,the care and attention was much appreciated - as was the value for money. (read more)
★☆☆☆☆
“Golders Green Branch”
Written on: 11/02/2013
Was given a specific date to collect my daughters first glasses which was a week time since ordering them . A day before I called to make sure I can collect tomorrow , the lady reassured that I can collect any time after 12 . It was rainy bad weather Sunday but I still managed to take my daughter and get to the shop for collection only to be confronted that the glasses are not ready and told to call before I come next time to make sure they are ready . I got angry so the lady went inside... (read more)
★★★★★
“Customer Service - Erdington High Street”
Written on: 08/02/2013 by Ykerr
My issue with line of vision with new glasses. Darren and team brought customer care to a new high level. He ensured that my prescription was correct, offered me a different type of lens and informed me that my new glasses were ready for collection within the given timescale. Again, when I went to collect my glasses, perfect customer service. I went to SpecSavers! Thanks again Darren for the vip treatment. (read more)
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Showing 21 - 30 of 262 Reviews
★☆☆☆☆
“Awful.. avoid Sudbury Suffolk branch ”
Written on: 31/01/2013
None of them have a clue on what they are doing and over charge !! You book an appointment for 9am and they don't see you until 9:30. They seem to think I don't have to go to work !! Staff REALLY irritating . (read more)
★☆☆☆☆
“Appalling lack of looking after their customers”
Written on: 30/01/2013
To be balanced this review I have used them for years and been fine no complaints. However just moved house gave them 22 days notice to change my address so my contact lenses would be delivered to my new house. Turns out needed to give my date of birth as well, but as I was moving house and a bit busy, missed that mail. Rather than hold my delivery as they knew i was not at that address they sent the contact anyway.....what kind of a stupid action is that. So £120 of lenses lost. ... (read more)
★★★★☆
“I would recommend”
Written on: 30/01/2013 by guineagirl
I have been using Specsavers in Newport for over 6 years and find them to be very accurate, good value for money, trustworthy and professional. The only downside for me is that the staff are not very helpful when it comes to picking out frames. (read more)
★☆☆☆☆
“very slow to answer emails”
Written on: 25/01/2013 by tellbro
When asking about ordering glasses they are very quick to answer your emails,but when my glasses came darker(cant see through them)they will not answer my emails.When I got the glasses they give you a NOTE saying "if your NOT HAPPY they will do ANYTHING to put it right.I DONT THINK SO,or at least they dont want to answer. (read more)
★☆☆☆☆
“scunthorpe specsavers avoid useless”
Written on: 12/01/2013
Got my eyes tested then the usual soft sell con.Selected frames picked tinted lenses paid £300 and wait for new glasses .1 week later the new glasses are in went to pick them up they were out of focus couldnt see anything.Complained to staff who spoke to optician who said give them a 2 week trial and see if my eyes adjust to lenses my eyes i will know when i can or can,t see asaked to get my old test lenses fitted but they said no got my money back and left but there was a whole shop full... (read more)
★☆☆☆☆
“Avoid Basingstoke Store”
Written on: 10/01/2013 by lollypop18
WORST Specsavers Franchaise I have ever dealt with, Customer Service and communication between each other and customers is non exsistant. Changed my direct debit date without informing me then when I complained and they changed it back to correct date which had been going since 2008 they took £30 instead of £15 which took me overdrawn saying that you have to make a payment every month, NOT MY FAULT they took Novembers Payment on October 25th and then Decembers Payment 25th November which... (read more)
★☆☆☆☆
“South Harrow & Kingsbury Specsavers - Don't recommend”
Written on: 06/01/2013 by miemie84
I have the DD set up with the colour contact lences in S Harrow and I am trying to swipe the Kingsbury branch or deliver to my house as I moved the house recently. It's such a shame they don't deliver to my house, but they delivered to the nearest branch of my house. The delivery was taking too long until I almost run out my lenses, no solution delivered even I paid for it in my direct debit and no enough of my records and their records in their database. All those problems. They just want... (read more)
★☆☆☆☆
“Avoid Specsavers Lakeside ”
Written on: 04/01/2013
It's New Year's Day and I ended up at the new Lakeside store Jay the store director spends 5 mins with me talking about the Varifocal lenses He recommends the best Tailor Made thin lenses. And quotes £259 for the lenses I was then asked about the test . I said I was diabetic and already had a test Jay offers me a free eye test and sends me to the back. Then the assistant comes with an NHS free test form filled With my details and asks me to sign it so they get paid! I said it was a free... (read more)
★☆☆☆☆
“Discourteous and bad practice”
Written on: 21/12/2012 by oldmiserablegit
I visited the West Ealing branch last week and was very impressed with the young guy who so thoroughly did my eye test. My partner also was in need of a test and I recommended she booked an appointment with the same chap - which she did. When she turned up on her appointment time, having paid for parking and made space for this test in a very busy calendar she was summarily informed that the guy she had booked had gone to the main Ealing branch. No apology. Have these idiots ever made a... (read more)
★☆☆☆☆
“Muswell hill specsavers unprofessional”
Written on: 06/12/2012 by Justacustomer123
I have a prescription with Muswell Hill branch. They do not stock many lenses and have been very slow and uncommunicative about orders for lenses. I tried to buy lenses from another branch of Specsavers, they tried for two days to contact Muswell Hill for my prescription and no-one was available to help. I am going elsewhere! (read more)
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Showing 31 - 40 of 262 Reviews
★☆☆☆☆
“Appointment Policy for Eyetest kings Lynn Norfolk”
Written on: 04/12/2012 by Bacexperiance
My husband had been to the Kings Lynn Branch and encouraged me to get my eyesight tested there. Booked my eye appointment via phone. I got caught in traffic jam due accident and when I told woman at reception she looked on her computor screen and said mmm. It was like something from Little Britain! "The computer said no"! I am afraid it's company policy that we cannot now see you as you are 10 mins over your appointment. Argh! There was no one else there. There was no one waiting as it... (read more)
★★★★★
“Excellent staff at St Annes, Lancashire Branch”
Written on: 30/11/2012 by GRH22 (1 review written)
On one visit I got the impression that the front line staff were somewhat stuffy, and lacked the customer friendly approach. How wrong I was, when I returned a week later to choose frames, I was attended by a male staff member, Steven Mallon, a Dispensing Adviser, whose care and attention to detail made all the difference. The professional service which included eye examinations, was as always, first class. (read more)
★★☆☆☆
“Took 3 days of phone calls to book appointment via...”
Written on: 24/11/2012
On Wednesday afternoon I went onto the Specsavers site to book two appointments for Saturday afternoon. Sounds simple? Sadly, it wasn't. Despite being assured that I would receive confirmation of the times of my appointments, I heard nothing on Wednesday or Thursday. On Friday I received a voicemail, asking me to to phone back to make an appointment - if this is necessary, then why bother with the on-line system? When I rang back over lunch, the lady I spoke to knew nothing about me,... (read more)
★★☆☆☆
“Soft, Hard sell......they only want your money!”
Written on: 18/11/2012
These are the most uncomfortable glasses ever. When I chose a pair of frames the only check they did was to see if the lense would fit. They did not check the size of the frame on my face. Its like going to the doctors, you expect them to give advise and suggestions as at the time you do not know to check things like the size of the frame. I have been back twice and they have tweaked the frame and said to try them again. Still not happy and am made to feel that I have not given it long... (read more)
★☆☆☆☆
“Worst Glasses of My Life By Far”
Written on: 16/11/2012 by bananahelix
I've had my glasses for less than a year, some quite popular fcuk design with silver fcuk letter embedded on both arms of the glasses. All letters on both sides have come off, leaving behind an unappealing yellow gunk (the cheap glue supposed to hold the letters in place). I'm not one to be bothered that much by this imperfection, though. What really drove me to write this terrible review of Specsavers was the way my glasses dig into my nose and leave red marks. It is extremely... (read more)
★★★☆☆
“not happy with Consett Specsavers 15 NOV 2012”
Written on: 15/11/2012 by notpleasedtoday (1 review written)
Must say I have never read any reviews,untill after I went to the store after telephoning them this morning to say I was unhappy with my specs. It is true if you are not satisfied it is put to you that you have chosen the frame. My problem is that the frame had a split lense which I was not aware of nor was it pointed out to me, this seemed to me like specs that had inner specs also they are cream colour that is visable when looking in the mirror also the sides and the eye part are two... (read more)
★☆☆☆☆
“specsavers you have 3 months no quibble return on...”
Written on: 15/11/2012
catford se6 branch no signs what so ever telling you can return frames and lenses within 3 months they rely on word of mouth to inform you lol so they prob wont tell you like they did me then hope you dont come back till your next eye test so they have a policy they dont inform you about so might aswell not have one (read more)
★☆☆☆☆
“Rubbish Service ”
Written on: 13/11/2012 by Justlay (1 review written)
I recently went to their branch in Ruislip to be tested for reading glasses. i walked and there were two people in front of me so i waited till i could be seen. The two people were seen but i was completed ignored by the staff.Having not even become on of their customers i was getting the feeling their were very unorganised,rude and have no idea how to treat customers. If they had told me that they were running late or had asked if i had made an appointment then maybe i would not be so... (read more)
★★☆☆☆
“Takes a long time to get your glasses”
Written on: 12/11/2012 by pinklady10 (1 review written)
It takes a long time for them to prepare your glasses and not very helpful when I went in. (read more)
★☆☆☆☆
“Specsavers full of rude staff and horse faced sla*s staff”
Written on: 10/11/2012 by sonicd (1 review written)
As the title really, they are prejudice, I am diabetic and they presumed because i'm diabetic I must be on benefits, i'm type 1 which is the type that has nothing to do with weather you keep fit or not, its juvenile onset, plus I am not on any benefits not that it would have been those under educated things business if I was, in fact I make far more than they make judging by how serious they took their job or how little should I say! The bi*bo staff which look like scruffs are just walking... (read more)
Truthhurtsdog's Response to sonicd's Review
Written on: 26/02/2013
seems like specsavers are a shambles allover the country apart from 1or 2. Agree waste of time .
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Showing 41 - 50 of 262 Reviews
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Esmeralda's Comment
Written on: 02/04/2013
I have to speak as I find. Have worn specs since I was 8 years of age and that's more than 50 years ago.
I found Worcester SpecSavers excellent and have revisited them on a regular basis.
Perhaps the customer service is not comparable in different regions and maybe SpecSavers should look at this.
As a pensioner requiring reaction lenses as well as varifocals I cant afford top of the range frames and this has never shown in their treatment of me as a customer.
Let hope all types of opticians read these reviews and take note :)