Specsavers Reviews - www.specsavers.co.uk

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Latest Reviews

★☆☆☆☆

“Poor quality”

Written on: 15/04/2015 by mmKenney121 (1 review written)

I purchased two pairs of glasses from my local Specsavers store and received them within a week. All was good at first but had to return on two occasions to have them adjusted because they kept slipping off. After a few weeks the lenses became very scratched, even though they had the so called anti scratch coating and I was very careful how I put them down etc. After 4 months the frames completely snapped in half across the bridge of the nose bar on one pair and the other pair are unwearable… Read Full Review

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★★★★★

“one happy bunny”

Written on: 04/04/2015 by izzamac (1 review written)

broke the arm of my spectacles thurs fixed with selotape and on fri morning returned to the opticians were I purchased them they were not very helpful. walked over the road to specsavers and explained I needed glasses asap as selotaped glasses are not a good look. they were most helpful within an hour I had choosen and bought glasses I was told they would try and have them by wed which was fine. fri afternoon received a phone call glasses ready sat morning thankyou specsavers Carlisle 10/10… Read Full Review

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★☆☆☆☆

“Quality of frames”

Written on: 31/03/2015 by 341Thornton (1 review written)

Bought two pairs of rimless frames which lasted approx two hours before falling apart - both at the bridge and one on one of the arms. Unfit for purpose -am taking them back… Read Full Review

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★★☆☆☆

“Product Quality”

Written on: 26/03/2015 by 289Gregory (1 review written)

Bought spectacles in December 2013 from Specsavers and paid over £200 after over 60s discount. Approximately 14 months later a leg came off whilst I was cleaning the specatcles and frame. Visited Stonehaven store. Told outwith guarantee. A leg from a different model was fitted. Spectacles look odd and don't fit correctly. Told I would have to purchase new pair including lenses. Very disappointed a product costing over £200 failed after little more than a year. As I have never had a similar… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 26/03/2015 by Kelvin5 (1 review written)

Would not recommend spec savers. Poor customer service by some members of staff lets down the few who have done a good job when I ahev been the in the past. Very patchy service, have come back because I was a student and couldn't afford to go to David clulow where I have shopped in the past but, decided to spend the money and get the service that I want… Read Full Review

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★★★☆☆

“My eye test experience”

Written on: 10/03/2015 by JonahCole21 (1 review written)

I felt I was '' not important '' . The tester called my name, preceded me into his room, sat down, casually told me to sit down, to shut the door, put my things on chair and sit on the other one. I was told to put my chin on the rest and my forehead against top bar -- I am not very tall, the chair was 'running away' with me and I couldn't reach to do comfortably what he said . He was not concerned .At no time did the tester refer to the photograph of the back of my eyes which had been taken by… Read Full Review

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★☆☆☆☆

“ NEWCASTLE-UNDER-LYME Rude Staff, Inferior Lenses and...”

Written on: 03/03/2015 by jeffconnell (6 reviews written)

I returned my glasses to this store as since October 2014, I had needed the screw to be replaced four times, as it kept falling out of the arm. On the fourth visit I was told that if that didn't work, I would have to change the frames. So annoyingly, the next week the screw fell out again - so I returned to the store. I was immediately pounced on when entering the store, the assistant was ok and agreed that I would need to choose another frame. So I did just that. When I had decided what I… Read Full Review

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★★★☆☆

“Need to pay attention to details ”

Written on: 20/02/2015

Hi, I did an eye test at two places in a short time frame. I got much more information on the "health" of my eye in addition to my vision from Optical Express as compared to SpecsSavers. Even though SpecsSaver were kind and friendly, it felt a rather hurried affair with little attention to detail (duty of care). Secondly, as i was informed each SpecsSaver is a franchise and the offers / rates / charges etc are different at each branch. So do check out for bargains between different… Read Full Review

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★★★★★

“doncaster store specsaver assistant called khaz”

Written on: 15/02/2015

KHAZ WAS ECELLENT WITH HIS CUSTOMER SERVICE AT THE DONCASTER STORE HE HELPED ME IN EVERY THING I ASKED I CAME AWAY VERY HAPPY THIS GENTELMAN IS A CREDIT TO THE COMPANY I WISH TO THANK HIM SO VERY MUCH FOR HIS HELP,MANY THANKS… Read Full Review

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★☆☆☆☆

“revolving door of customers”

Written on: 06/02/2015 by GracieRegan (1 review written)

i entered the store, some person didn't introduce themselves just asked "want i wanted" passed me to colleague, who passed me to another colleague, who told me to wait on a hard plastic chair for 5 minutes, some guy came out with his shirt un-tucked and sauce spilled down it and asked for me to start my eye health test, he didn't have a clue how to use the machine and it took forever, every 5 minutes the guy would attempt to pull his trousers up and tuck his shirt back in but the lack of belt… Read Full Review

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★☆☆☆☆

“Should Have Gone to Specsavers - I DON'T THINK SO”

Written on: 16/01/2015 by 425Willis (1 review written)

Whilst in the Norwich branch last weekend I was told something by the lady testing my eyes and when looking for a pair of glasses, the manager that was assisting me told me something completely different. I questioned the reason behind this and was spoken to like a child infront of a very busy store full of customers and staff. The manager then took myself and my wife to a private table and in her words - I don’t want you to go away with a flea in your ear …… Rude, arrogant, totally… Read Full Review

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★☆☆☆☆

“Worst optician in the UK”

Written on: 13/01/2015 by AnnaJo (1 review written)

I ordered my pair of glasses after eye check on 4th October 2014 in Golders Green Specsavers, to date (3 months) I have still not able to collect it. It is the worst optician I have even come across. The staff promised to call or text me when the lens are ready, I waited over 2 weeks, but no one contacted me so I popped in to Golders Green Specsavers to found the lens was blured (incorrect cutting). Another couple of weeks passed Specsavers did not make any contact as promised. When I went in… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 12/01/2015

Had an eye test at the Stonehaven branch and ordered 2 pairs with the same frames with the 2 for 1 offer. Received a phone call a week later saying that they could only supply one pair with the frame I chose as they had none in the entire Specsavers network and it had now been discontinued. I went and chose another frame. Today I went in to collect them but was advised that only one pair had arrived. On checking them the assistant advised me that the frame was in fact broken and that I… Read Full Review

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★☆☆☆☆

“WOOD GREEN SHOP AVOID AT ALL COSTS”

Written on: 20/12/2014 by Caracandina2010 (1 review written)

i visited wood green spec savers and they told me i suffer astigmatism and i need expensive glasses, after a while i felt dizzy with the glasses so i went back and they advised contact lenses and they gave me a week to come and get them . after a week i had to leave my job early and when i arrived they told me the lenses were not there and they did not even bother to call me and they find it funny. upset about the poor service i went to boots who provided the lenses within 2 days but when i… Read Full Review

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★☆☆☆☆

“Incorrect diagnosis and prescription”

Written on: 11/11/2014 by woodfordSpud (1 review written)

Went to Specsaver Loughton for a routine test, had to have parts of the pre eye test repeated but no explination was given as to why. Had a very rushed but not very thourough eye examintaion, given a letter to take to my GP and shown the door. No expliantion as to what the letter was about so of course I was worried. I had a works voucher for free glasses and discount ono other frames and lenses, however they managed to wiggle out of all but one of the offers from this voucher, I was also told… Read Full Review

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★☆☆☆☆

“should be closed down”

Written on: 05/11/2014 by sensible999 (1 review written)

Had my eye test and 1st pair of specs i couldnt see properly. After many adjustments it was decided the frame was wrong so chose another frame and my 2nd pair of specs made up. After multiple visits to the shop and frame adjustments i said my prescription had to be the problem. It turned out the optican had added an axis and sphere reading to my left lens, which did not and never need. I had another eye test which then altered my prescription to allegedly what i need. They made another pair of… Read Full Review

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★☆☆☆☆

“Only gave one star because you have to!!”

Written on: 04/11/2014 by Edith53 (1 review written)

My visit to Bedford Specsavers was a real eye opener. Its the old saying stick a badge saying manager on someone and they start talking down to you as if you are an idiot. The manager didnt seem to be treating her staff any better either. The manager pushed me into choosing a pair of frames I wasnt sure about, luckily my friend arrived before I paid and said the didnt suit me at all in fact she thought they were horrendous The waiting times here are ridiculous Its all money to them so they… Read Full Review

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★☆☆☆☆

“Avoid Merthyr!”

Written on: 03/11/2014

I got told my 4 year old Son, who has never experienced any vision problems, needs glasses immediately to be worn 24/7 for the rest of his life! A second and third opinion from smaller, family run opticians say he does not require glasses at all at this time. In my opinion Specsavers do not care about your sight, they just want the money!!!… Read Full Review

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★☆☆☆☆

“Should have not gone again”

Written on: 02/11/2014

I took my child for a general check up and he was on several occasions told to "shush". On my last visit several years ago although my eye test was fine, I was somehow convinced to pay for reading glasses and an offer on a second pair, later I found out I could have got them for a tenner when I spent 150. Needless to say I will be taking my child for a second opinion somewhere else… Read Full Review

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★☆☆☆☆

“Darlington store”

Written on: 01/11/2014 by volvo54 (1 review written)

My wife, after having the eye examination, was invited to choose a suitable frame. I noticed two other customers who, on examining different frames, stretched each set of arms to their maximum width before replacing them back into the display racks. One customer placed a frame inbetween her teeth whilst examining another one. My wife's chosen frame was handed to staff and it became apparent that this display frame was to be fitted with her prescription lens. Totally unacceptable and most… Read Full Review

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