Specsavers Reviews - www.specsavers.co.uk

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Latest Reviews

★★☆☆☆

“I am a Muslim customer”

Written on: 08/02/2016

I was going to write a review to the Specsavers team on their website, however I did not want to release personal information that was required to make a comment like my email/phone number. I was extremely hurt by the way I was treated by one of the staff. I am a Muslim so I can't say I was surprised much, especially because I was covered head to toe in my religious attire, but I was quite offended by the way this worker behaved towards me. I apologise for this complaint, and while I am aware… Read Full Review

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★★☆☆☆

“Poor effort, couldn't be bothered to get my name right”

Written on: 31/01/2016 by 158Madden (1 review written)

The first person other than reception got my name wrong and didn't bother to apologize. When she had finished with me a woman came over to where I was sitting and shouted at me and the whole room went quiet without any member of staff coming to my support or trying to find out why this outburst had occurred. I felt most intimidated. The new store is not as good as the store it replaced in terms of the customer service areas and booths. After many years of recommending Spinkservers I am now… Read Full Review

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★★☆☆☆

“Waste of time and money”

Written on: 26/01/2016 by gxSharpe201 (1 review written)

I am writing this wearing my old glasses! Had eye test at Boots but couldn't find a frame I liked so went to spec savers and chose 2 frames, varifocals £250. Collected 2 weeks later, one had a gap between the lens and the frame and I was told that was the style!!! Reluctantly as 'goodwill' they agreed to change them for me and I was rushed into quickly choosing another pair from the £125 range- collected 2 weeks later, I didn't like them but was under pressure to choose them, they were heavy… Read Full Review

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★★★☆☆

“teenagers eye test”

Written on: 17/01/2016

Staff are all very pleasant and helpful, make you feel welcome. Unfortunately we had to wait over 30 minutes for eye test. There is a lack of choice of glasses, especially for teenage boys. He liked the hugo boss, but again lack of choice and couldn't find ones suitable for him. We are going to have a look at the La Coste ones in Boots… Read Full Review

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★☆☆☆☆

“Will Not Use Again”

Written on: 16/01/2016 by hussarman (7 reviews written)

Went to the Harlow branch and the first member of staff I saw was a Trainee. They couldn't get the prescription right first time and had to have a re-test. After a lot of flaffing about I received my spectacles two weeks later. The member of staff who eventually got around to serving me wasn't very interested in attending to me. The spectacles are next to useless and not fit for purpose. I have booked an appointment at Boots the Opticians… Read Full Review

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★★☆☆☆

“poor customer assistance. middleton manchester”

Written on: 15/01/2016

seem only interested in doing eye test. no help whatsoever in choosing the right spectacles. have visited the middleton shop twice. when I asked about a certain item was just directed to area in shop. no personal assistance. this shop has changed since I visited 2 years ago. then it was very good. I will probably not return… Read Full Review

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★☆☆☆☆

“No customer service ”

Written on: 09/01/2016 by 71Devine (1 review written)

I booked an online appointment with the Margate Kent branch and was told I would get a telephone call to confirm the time. Well it's been a week since I completed the online appointment and the day has arrived of the date I requested and the branch hasn't called to confirm and let me know what time my appointment is. I even contacted head office, if this is the service you get before they do an eye test and take your money I'm glad they haven't been bothered to call me to arrange an… Read Full Review

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★☆☆☆☆

“Damage eyes by cutting corners with quality”

Written on: 08/01/2016 by OliverDean (1 review written)

Staff think they are far better than the customers they SERVE, uppity and pompous, but you usually find that with people who don't really know what they are doing. I was on their contact lense monthly scheme for many years, after going back several times with dry eyes and extremely irritable left eye (re-occurring about once a month) that caused me to have to stop wearing my contact lenses, and the optitions blaming everything from the type of contact lenses (I needed to get the more expensive… Read Full Review

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★☆☆☆☆

“should say away from specsaver”

Written on: 05/01/2016 by Hickman165 (1 review written)

I was taken in by there advertising two for the price of one free varifocals the glasses I received had to be returned the readers I could not even see my computer screen I selected a pair second pair free no iI had to pay for the lenses for both cost £125. I almost never use there glasses .My advice go to the pound store try on a pair using only one eye same for the other eye buy two pairs and swop one lens these are the glasses I use cost £2 should have stayed away from specsavers. … Read Full Review

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★☆☆☆☆

“useless guarantee”

Written on: 29/12/2015

Bought 2 pairs of varifocals from York branch. After 23 days the lens from one of the pairs fell out somewhere, ( I,m a joiner and need to take them on and off ). I went back to York branch, and after much discussion with the manager, was told this was wear and tear and would not be guaranteed.They did offer to replace the lens for £70. I spoke to Trading Standards, who told me I would be wasting my time pursuing a case because Specsavers have the contract stitched up.They decide the rules… Read Full Review

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★☆☆☆☆

“bad”

Written on: 24/12/2015 by 7Hewitt (1 review written)

I baught my varifcol 2 for 1 in Dunfermline 10 days ago one pair is fine the sun glass pair the other I have been back 4 times I am now being told hearing aid is the problem rubbish they are now wanting to give me a new pair of specs I want my money back and will go elsewhere for my spectacles… Read Full Review

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★☆☆☆☆

“Terrible experience, time wasting, no expertise, no...”

Written on: 19/12/2015 by Bricep171 (1 review written)

I have been through a right old song and dance with Specsavers and in the end am right back where I started without the glasses I wanted and having basically loaned £445 to Specsavers for several weeks and many hours of faffing a round which could have been better spent at work, home strolling in the park or at another opticians.. Went in to get a replacement to current prescription, Ordered three pairs of new specs. None of them wee the right prescription, tried three times to get it right… Read Full Review

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★☆☆☆☆

“unable to see,waste of money and time ”

Written on: 01/12/2015

Woodbridge Specsavers,staff very friendly,that is the only good point,after three separate eye test and lots of " going to take time to adjust to them"wasted £240 on glasses that I couldn't see through,my advice is to go to another opticians… Read Full Review

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Nontol's Comment

Written on: 05/12/2015

perhaps ask for a second opinion with a different optometrist there? It could be that the vision you are getting is the best possible that your eyes can achieve. All optometrists in Britain are qualified to the same standard so I doubt if there is any miracle cure waiting at a different opticians.

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Morm1's Comment

Written on: 05/12/2015

Had three different opticians at Specsavers,went to different opticians and can now see through new glasses

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Nontol's Comment

Written on: 05/12/2015

That is very interesting. would you like to post the prescriptions on here, I am a retired optometrist with time on my hands.
You write prescriptions like this example

Right +3.00 -2.50 90

although sometimes there is only one figure , the first one.

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Morm1's Comment

Written on: 06/12/2015

Sorry,haven't kept them,

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★☆☆☆☆

“misleading price advertising”

Written on: 25/11/2015 by Vogel397 (1 review written)

On entering Specsavers outlet in Morley, Leeds on 24th November I clearly saw wall racks filled with glasses. At the head of each rack was clearly marked the price of glasses in that individual rack. However, on closer inspection of the rack priced £25 only 2 pairs of glasses, with identical style, were actually £25 all the others filling the rack were individually priced at £45. Staff were indifferent when I pointed out the misleading pricing as was Specsavers when I complained. Having… Read Full Review

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★★★★★

“fantastic staff”

Written on: 12/11/2015 by PatriciaHayes (1 review written)

It was our first ever appointment to go to Spec saver in Ashford County Square .I just ha do to say guys . They were so professional, I've not had Verification before, there advise on now to get on with them was spot on, and within a couple of days it was if I'd worn them for year,. Many thanks Ashford you were wonderful, We will be back … Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 03/11/2015 by nobjerk (1 review written)

bought glasses from Evesham branch , they started to chip on an edge that was protected by the frame . I took them back and they refused to replace them as I was just out of the 3 month guarantee . very poor and will go elsewhere in future… Read Full Review

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★☆☆☆☆

“Faulty frames”

Written on: 02/11/2015

I purchased 2 identical frames in May this year. I keep both pairs in my Office, I live alone and never take them out of that room. In Sept the bridge of one of the glasses just separated and broke into two parts ?? I took the frame to my local Specsavers who said it was my fault and refused to repair/replace the frame. The second pair have now just broken in exactly the same place, again they haven't left my Office and have had very little use. Surely it's a issue with the plastic ! I… Read Full Review

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★★★★★

“Tunbridge wells branch. High street. 5* service.”

Written on: 30/10/2015 by Rlbown (1 review written)

I was without glasses due to a theft but they helped me and went above and beyond to help me. I recommend this branch to anybody who wishes to be treated well and to be looked after properly, with excellent customer care. Staff members were not only kind and extremely helpful but helped deal with an difficulty situation. The company should be proud that they are apart of the branch. Made me feel welcome and overall brilliant advice regarding the look of the glasses I choose. HIGHLY… Read Full Review

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★☆☆☆☆

“Primitive and unprofessional”

Written on: 12/10/2015 by Laura00000K (1 review written)

This specsavers eye test was probably one of the most primitive I have ever experienced. I have had regular eye tests from the age of 10 and have my fair share of experience with different methods and doctors, but nothing compares to this. I came in exclusively to test my contact prescription, and was beyond disappointed. First of all, the actual eye test was the shortest I have ever experienced, with only about three iterations of “ is this better, or this better?” using only three… Read Full Review

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★☆☆☆☆

“never ever again”

Written on: 24/09/2015 by oscarcat53 (1 review written)

I got varifocals on the '2 for 1' deal and paid more than £150 to have the second pair upgraded. One pair was fine but had to go back with the second pair 4 times as they wouldn't fit properly. On one visit I was told specs were fine it was my eyebrows that were squint! The next visit I asked the assistant if he thought the frames were squint and he said 'well how should I know' emmm because you are looking at me and supposed to be helping me. Next visit I was told the frames were totally… Read Full Review

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