Specsavers Reviews - www.specsavers.co.uk

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Latest Reviews

★★☆☆☆

“Dishonest pricing!”

Written on: 27/09/2016 by hyO'Leary498 (1 review written)

I refer to Specsavers in Farnham, Surrey. I have been a customer there for many years. I cannot praise their ophthalmic experts too highly. My issue is with: Sales team Late appointments Long wait for glasses Dishonest pricing I have just had eye surgery and have improved vision but still need glasses. I was talked into expensive add ons which I don't need. Hard sell. Small branch. Poor choice of frames. Pushy and obnoxious sales assistant. I changed my mind and cancelled my order… Read Full Review

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★☆☆☆☆

“Waste of Money”

Written on: 25/09/2016 by sylvia67 (1 review written)

Bought 2 pairs of glassed neither fitted kept falling down been back with them numerous times for them adjusting same problem occurred,next visit advisor broke the them had to wait for them to be glued together,Know they are saying because im chosing rimless the frames aren't suitable for the lens,why didn't they state this,offered me a different frame if any further problem,went in and they said gone paperless so had thrown out the details of there offer wasted £300 DO NOT SET FOOT IN… Read Full Review

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★★☆☆☆

“Glasses which simply don't last”

Written on: 18/09/2016

I went to Specsavers to sample a different range of glasses. My two pairs from Optical Express had lasted and lasted. There were slight problems with the varifocals but these were dealt with quite quickly, but I still felt at odds with wearing the most expensive pair which had reactive lenses so they stayed in the case while I got on with wearing the "second" but almost as expensive pair. Suddenly the arm broke off, it was only a tiny pin inside the arm holding them together. What a strange… Read Full Review

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★☆☆☆☆

“i will never use specsavers again”

Written on: 02/09/2016 by smartkaz (2 reviews written)

my son had been complaining of blurry vision, especially in his left eye. we went to specsavers for an appointment . the optition said his eyes were fine. but afterwards my son said theres definatley something wrong its really blurry and he was squinting to read. only two weeks later i took him to another optitions for a second opinion who said he does need glasses,his left eye was worse and even diagnosed his left eye has astigmatism that specsavers had failed to notice.good job we went to… Read Full Review

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★☆☆☆☆

“had an eye test last month 08-08 2016”

Written on: 02/09/2016 by kevinwallis (1 review written)

Needed stronger lenses so asked if they could just reglaze my original frames to which they agreed. They ordered my lenses which came in promptly, but unfortunately could not be fitted for about a fortnight, because the fitter was on holiday. On Tuesday 30-09 2016 finally got my lenses fitted, only to get my glasses home that evening and after giving them a rub over to clean them, one of the lenses fell out. I took the glasses back next day and was told the lens which had fell out had not been… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 14/08/2016

Not happy with the service, would definitely NOT use again, nor would I recommend… Read Full Review

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★★☆☆☆

“Bad customer service...”

Written on: 03/08/2016 by 1964Willis (1 review written)

I have dealt with this company in Blackpool for years having had glasses and contact lenses from them. Well this is the last time i will ever use them, i cant believe that i actually paid to have such bad customer service. I attended after having problems with being unable to wear my lenses and due to work commitments i could only attend on a Saturday. I had explained over the telephone the problems i was having and was not asked anything by the optician. Overall he was rude making me feel… Read Full Review

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★☆☆☆☆

“Unprofessional, Inept and Shoddy”

Written on: 28/06/2016 by Emely437 (1 review written)

As a family of five, we have been going to Specsavers for over 20 years. Not any more. The staff are untrained, rude and uninterested. Our local branches are filled with minimum wage, bored kids who can't get work anywhere else pretending to know their stuff or even care about the customers. The spectacles are not remotely inspiring. The whole attitude is that "we are cheap, take us or leave us". Definitely the Poundland of opticians. I would rather save for longer and pay more. In my… Read Full Review

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★☆☆☆☆

“Specsavers hartlepool”

Written on: 23/06/2016 by Daisymay1gordon (1 review written)

I got a eye test last week I was told it was free after test I was informed eye test is free if you purchase glasses from here so I had to hurry up and choose a pair I went for a designer pair which came to £99 they said they would thin the lenses out free When I went to collect glasses the lenses where to thick for the frames so I was told to get them even thinner which was £20 extra I had to pay I collect them today and I still don't think they are thin as what they told me I will NEVER… Read Full Review

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Echap's Response to Daisymay1gordon's Review

Written on: 11/07/2016

Exactly the same thing happened to me. I told the girl I was never using them again. I had chosen rimless £169 glasses and was told the lenses would be thin. I used to use ASDA and will again!

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★☆☆☆☆

“Appalling customer service ”

Written on: 22/06/2016 by MsNoble (1 review written)

Have been a customer of specsavers in Feltham for 3 years and always found them satisfactory until I decided to do a contact lens trial. They got my appointments mixed up when I went to pick them up and learn how to use them, I was left waiting for 45 minutes by which time it was too late as the store was closing in 15 minutes and they like to give an hour for the lesson. They thought I was there for an initial eye test which I had the week before. I left work early for this but they were not… Read Full Review

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★☆☆☆☆

“beware Home service”

Written on: 21/06/2016 by dkTimmons373 (1 review written)

My mother is 93 and housebound. Specsavers quick to book visit and take her money. Appalling at sorting out problems. Lost track of calls we've made and broken promises. Do not send online form. Already filled one out, to which we had no response. Very disappointed… Read Full Review

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★★☆☆☆

“dissapointed.”

Written on: 18/06/2016 by ryFlanagan169 (1 review written)

I used the home visit service as I am attached to an oxygen machine, the initial visit and test went OK and I ordered two pairs of varifocals. They arrived with a completely different member of staff about 8 days later, I was having problems using the reading portion but was told I would get used to them Well I didn't get used to them the only way to be able to read was to use one hand to lift them from my nose to be able to see through that part of the lens. After a week I contacted… Read Full Review

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★☆☆☆☆

“Lack Urgency & Untrustworthy”

Written on: 15/06/2016 by Byrne305 (1 review written)

Very incompetent service from your staff in the wrexham branch. Was told after a routine eye exam last wednesday that i had corneal dystrophy which is a very rare eye disease. Phoned back on the Thursday for them to send my referral letter to my private health insurance company, only to be told the person who did my eye test was not in so would have to wait until the Friday. Phoned back on the Friday to find out if they had faxed my referral letter to be told they where doing it now (this was… Read Full Review

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★☆☆☆☆

“EXTREMELY UNPROFESSIONAL SERVICE. ”

Written on: 02/06/2016 by mel7905 (1 review written)

I have been a customer of Specsavers for a decade and in the past was fairly pleased with their service. However, they were always running late and I always felt rushed. My latest visit has been extremely bad. The test seemed rushed and unprofessional and I was given the wrong prescription. The glasses were impossible to wear and I returned them. They were very unhelpful and the customer service is non existent. They ignored my complaint and said I just had to get used to the glasses. I had to… Read Full Review

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★☆☆☆☆

“Overpriced terrible service poor quality”

Written on: 02/06/2016 by 9Upton (1 review written)

Visitef Wallington branch 3 weeks ago. Promised delivery in 2 weeks still waiting. A pair arrived a week ago an were cracked. They could not tell me when they would be redone. Paid at least £100 more than my last otician Whose waiting time was only 5 days. Good advertising thinks you get a good price but they have so many add ons that they are very expensive. Terrible service.2 other members of my bowls club who have had similar problems. None of us would use them again… Read Full Review

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★☆☆☆☆

“Totally wrong 5 times”

Written on: 30/05/2016 by Mikecole23 (1 review written)

Had eye test, spent £400 on these specs. first pair of glasses came wrong frame, second ones came wrong prescription. This is now 5 weeks from order, I then had a free eye test again to stabilise what went wrong with the first one. The test was miles out. I then waited 2 weeks for my final specs. The frame came as chosen but could not be altered to fit. I then had to pick another type of frame. That pair came 2 weeks later, now 7 weeks from order, I had a call from a young lady saying " we… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 21/05/2016 by Mongrellover (1 review written)

Had eye test and left to choose frames alone. I have a prescription that needs thin lenses. Chose two frames. Was told they would take a while to be made. Was not given a collection appointment. Contacted them after THREE weeks, as I hadn't heard from them. "Oh yes they are here to collect"! After paying almost £400 for two pairs, including tinted ones, i could only see properly out of one lens. Also, the lens was so thick. Phoned them and was advised that I didn't need an appointment. Went… Read Full Review

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★★★★☆

“Done the job and good initial and followup service”

Written on: 17/05/2016 by TaliaGreenwood39 (1 review written)

Got two sets of one normal one and sunglasses, my new sunglasses on second day of wearing them came apart, someone used glue instead of a screw. However the staff in the Craigavon store fixed them and sorted other issues i had with the sizing etc. Thanks for sorting me… Read Full Review

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★★★☆☆

“Sales orientated”

Written on: 05/05/2016 by vernonpassmore (4 reviews written)

Visited Ashford spec savers today for an eye test and to purchase new glasses, up to the point of sale everything was extremely satisfactory but the actual selection and pricing of glasses was very disappointing , firstly I was overcharged to Reglaze my sunglasses and then overcharged £21 on the final bill by the assistant who I assume is on commission , no apology given either, previous dealings with their Folkestone store have been much much better, in conclusion prices are reasonable but… Read Full Review

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★☆☆☆☆

“Pay Specsavers extra £32.25 or throw away dilemma”

Written on: 21/04/2016 by Beryl111 (1 review written)

I fitted 2 for 1 FINEFORM glasses in Specsavers store just one year ago but one of my glasses' screws loosened and lost so I went to the store to fix it. I was asked to sign a form agreeing that they will take professional care but will not be resposible for any damage. I waited for 90 minutes and was appalled by what I found out later. Not only were there showy scratches but also there were conspicuous gap plus the screw was just over half of its original one. After contacting Specsavers… Read Full Review

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