Specsavers Reviews - www.specsavers.co.uk

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Latest Reviews

★☆☆☆☆

“Staff that have NO idea!!”

Written on: 25/07/2015

I am really torn with the service that I received these last few days. When I initially went in to choose my glasses, I spent about an hour trying on and rejecting pair after pair. The woman helping me was great, she was so patient and she helped me search until I found the perfect pair (My review is not based on this woman, she was actually amazing). I was really happy with my purchase since I had considered going to Boots where I would have got one pair for the same price that I had paid for… Read Full Review

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★★★★☆

“Great Glasses”

Written on: 16/07/2015 by franco2911 (1 review written)

Received my glasses and they were perfect. will order again… Read Full Review

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★☆☆☆☆

“Sunglasses”

Written on: 09/07/2015 by Lindsay270 (1 review written)

Further to my first review on 29/6/15, I am still waiting for the call to pick up my ( FREE) £274 sunglasses from Specsavers, now nearly 3 weeks later, still no call. As I said in my first review ( If ever I get the call to pick them up ). Never again.!!!… Read Full Review

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★★☆☆☆

“specsavers branch Lymington Hampshire”

Written on: 08/07/2015 by PrestonPorterfield380 (1 review written)

booked in appointment for an eye test .Was told clinic running late offered to rebook but was told the wait time was only 10 mins.After 10 mins i was asked to leave the store to do other shopping and return in 40 mins!!!!!!! Returned in 40 mins only to be told there was still 2 people ahead of me and could i wait a further 10 mins.After waiting another 20 MINS i was then told they had put another 2 people ahead of me and could i WAIT ANOTHER 10 MORE MINUTES!!! BY this time i had been… Read Full Review

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★☆☆☆☆

“On a recent visit to Specsavers Northwich Cheshire , I...”

Written on: 29/06/2015 by paulfreeley (1 review written)

On a recent visit to Specsavers Northwich Cheshire , I had an eye test and was told my eyesight had deteriorated and I needed new glasses, after shelling out £274 for a new pair and FREE pair of sunglasses, I was asked to return to the shop a week later to pick up the new glasses. I returned as asked a week later and was passed on to some young upstart of a girl who asked me to sit down, gave me one pair of glasses and said can you read this card, I said I could read all the words on the card… Read Full Review

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★☆☆☆☆

“are kids glasses free?”

Written on: 26/06/2015 by Gaven150 (1 review written)

my 11yr needed glasses for a lazy eye 2months ago,payed nearly £50,he was put under the hospital and had more tests and also a new prescription, on return to specsavers to replace the one lense ive been charged an extra £30 and told that my sons lense wsa so thick it needs to be shaved down not to cause my son to feel embarrassed , not about money my sons future I feel held over a barrel every 8wks after they change his prescription to keep on paying when I was lead to believe was free for… Read Full Review

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★☆☆☆☆

“Too Many Cooks and a Sting in the Tail in Aberdeen”

Written on: 18/06/2015

When I arrived for my appointment, a very pleasant man said "Good morning", started to ask how he could help, and then walked away to deal with another customer. No matter, I then walked over to the reception desk and explained that I had an appointment? "Name?", he asked. I said my name. He found me on the computer and continued, "upstairs. Lift or stairs?". " Stairs", I replied. He pointed to the stairs without another word. Upstairs to another reception desk. "Name?". Again my name was found… Read Full Review

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★☆☆☆☆

“Too Many Cooks and a Sting in the Tail in Aberdeen”

Written on: 18/06/2015

When I arrived for my appointment, a very pleasant man said "Good morning", started to ask how he could help, and then walked away to deal with another customer. No matter, I then walked over to the reception desk and explained that I had an appointment? "Name?", he asked. I said my name. He found me on the computer and continued, "upstairs. Lift or stairs?". " Stairs", I replied. He pointed to the stairs without another word. Upstairs to another reception desk. "Name?". Again my name was found… Read Full Review

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★★☆☆☆

“Poor customer service for children!”

Written on: 04/06/2015 by 372Medina (1 review written)

Got to specsavers Colchester to collect my daughters glasses and were seen fairly quickly. We were then told we had to see a sign off person for under 16yr olds and they would be with us shortly. It was busy in there and there seemed to be an awful lot of people waiting but things were moving....slowly. After 15 mins i politely asked them if it would be much longer to wait as i had only another 20mins left to meet a friend. I asked politely and axknowledged that they were busy. I was told… Read Full Review

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★★★☆☆

“Staff was so unhelpful when I pointed out marks on my...”

Written on: 19/05/2015 by Farhanah (1 review written)

I had brought in my own frames to have the lenses put in. I went to the outlet at Barking. During collection, upon inspecting the condition of my glasses, I noticed some scratches on my frames. As they were the part of my frames that were facing me, I didn't want to make a huge fuss about it, I just wanted to find out if it happened when the lenses were being put in. The girl that was helping me during collection was very helpful, however, since she seemed unsure when I asked about the marks… Read Full Review

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★★★★★

“excellent service”

Written on: 15/05/2015 by AmberTempleton (1 review written)

i went their to have an eye test and the optician was so knowledgeable and helpful and could of got me to buy glasses but instead advised me to try drops first due to inflammation under my eye lid. Super helpful and would definitely recommend it… Read Full Review

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★★★★★

“Wonderful, knowledgeable customer service”

Written on: 08/05/2015 by Manuele100 (1 review written)

Reading Specsavers always gives me excellent service for my problematic eyes. The staff are evidently well-trained, visibly work hard and have a positive attitude. The whole establishment exudes an efficient customer-focused culture. Whoever leads & manages it, and is responsible for staff training should be proud of their staff and management ability. The equipment is apparently up to date and the premises are kept in excellent condition. I always receive good advice in which I have… Read Full Review

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★★★★★

“its rubbish dont go thay steel your money and family”

Written on: 07/05/2015 by Kaydenceq13 (1 review written)

When i went to specsavers they stole my wallet and didnt give me my credit card back dont go because my wife and kids went to get there eyes tested and they didnt come back… Read Full Review

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★☆☆☆☆

“Unfit for purpose, poor quality (Seven Sisters Rd,...”

Written on: 27/04/2015 by SMea (1 review written)

I bought reading glasses Feb 2014, supposedly titanium, bendy unbreakable, nose bridge was poor quality, not titanium, they snapped after 5 months. They replaced like for like and again nose bridge has snapped. They say they are out of guarantee (over a year old) I retorted, that they were second pair and were less than a year old, but surprisingly, they haven't put the replacement on the system, rather dishonest if you ask me. They want me to pay for new frame... I DON'T THINK SO!!! They've… Read Full Review

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★☆☆☆☆

“Not all, just Bournemouth ”

Written on: 26/04/2015 by Kathleenq195 (1 review written)

Terrible service, distracted staff and no response to a written complaint to the manager. Cancelled appointment after I turned up to the shop for my eye test. … Read Full Review

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★★★★★

“Lowestoft branch superb”

Written on: 25/04/2015 by RamiroGrant (1 review written)

I've been to a number of companies over the years, trying to sort out my eyesight. If I drive with my long sight glasses on then I can't see my car speedo, if I want to see my speed I have to lift my glasses and then can't see in distance. All the companies I have been to all gave me two sets of glasses, one for near one for far which is near to useless when driving. I tried Specsavers in Lowestoft and was very surprised by the results. A very competent young guy served me and after testing me… Read Full Review

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★★★★★

“Excellent in an emergency! Worcester branch”

Written on: 23/04/2015

Arrived at reception with eye pain. Attended to immediately, details taken, handed over to an optician. He conducted a thorough examination, found the problem, resolved it and re examined to ensure all was satisfactory. Very impressed. Followed up with a phone call later that evening to check all was well. Excellent service - over and above!… Read Full Review

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★☆☆☆☆

“Staff Care About Daily Sale Target At The Most”

Written on: 21/04/2015 by zpPerry307 (1 review written)

Careless staff with a rude attitude. On my last visit to Specsavers, one of the staff member held me few minutes at his desk without saying a single word to me for few minutes! He was just looking at his monitor (not even typing, or anything). How unprofessional and rude attitude towards their customers. Finally, after several minutes, he asked a question, hardly opened his mouth and asked quietly, therefore was difficult to understand. Repeated the same same way. No words like: "please"… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 15/04/2015 by mmKenney121 (1 review written)

I purchased two pairs of glasses from my local Specsavers store and received them within a week. All was good at first but had to return on two occasions to have them adjusted because they kept slipping off. After a few weeks the lenses became very scratched, even though they had the so called anti scratch coating and I was very careful how I put them down etc. After 4 months the frames completely snapped in half across the bridge of the nose bar on one pair and the other pair are unwearable… Read Full Review

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★★★★★

“one happy bunny”

Written on: 04/04/2015 by izzamac (1 review written)

broke the arm of my spectacles thurs fixed with selotape and on fri morning returned to the opticians were I purchased them they were not very helpful. walked over the road to specsavers and explained I needed glasses asap as selotaped glasses are not a good look. they were most helpful within an hour I had choosen and bought glasses I was told they would try and have them by wed which was fine. fri afternoon received a phone call glasses ready sat morning thankyou specsavers Carlisle 10/10… Read Full Review

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