Vision Express Reviews - www.visionexpress.com

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“poor service ”

Written on: 27/08/2015 by CassieHurley110 (1 review written)

I paid for a new pair of glasses on the 21st july and am still waiting for them have phoned the shop and have been in every week to check to be told 72 hours you will have your glasses then oh they did not pass quality control 5 days later nobody can give me answer not the shop or customer complaints at vision express how can it take 5 weeks to get a pair of glasses from this company they take your money and then give you lame excuse. the eye test is good one of the best I have had but to get… Read Full Review

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★★★☆☆

“still waiting for my glasses ”

Written on: 13/08/2015 by poorsight (1 review written)

I paid in full for my glasses on the 4 th august 2015 told 2 weeks min then told 11th august they would be ready I have just spoken to this company to be told now 20th august but they cannot guarantee they will be ready I am living with just reading glasses I am use to varifocals I find the attitude of this company unacceptable they seem to have excuses for poor service such a shame I bought glasses from them before but not sure I would use them again eye test was excellent but back up service… Read Full Review

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★☆☆☆☆

“Waited over two months”

Written on: 13/08/2015 by chriscutler (1 review written)

We started using vision express because they would make prescription glasses in 2 hours. We ordered a pair for our son EIGHT WEEKS ago. They have not arrived. Shop says they will be ready in a week, which is what they said when we asked after three, four, five, six and seven weeks. We are now trying to arrange a refund so we can have them made elsewhere… Read Full Review

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★★☆☆☆

“Got my prescription wrong 3 times!!! ”

Written on: 12/08/2015 by Noonanmk26 (1 review written)

I went for a sight test 6 weeks ago,decided to have new lenses in my old frames, in the mean time was offered a trial of contact lenses, the lady put me some dailies in then said I had to be able to take them out and put them in again before allowing me to leave, I was then taken in the shop to practise putting them in and taking them out, I had people around me looking AT glasses and people sat next to me trying glasses on, I felt really uncomfortable, when they were in I could see through the… Read Full Review

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★☆☆☆☆

“rubbish service”

Written on: 06/08/2015 by JacksonTucker1969 (1 review written)

Eye test was very thorough, was told glasses would be a week or so, waited two weeks, nothing, was told another week, then they said the lens was too large for the frames i had chosen, surely this should have been mentioned at the point of choosing., the staff picked out two frames that were suitable for the lenses, so the choice for me was gone, then there was a problem with the lenses, by this tme 4 weeks had passed and still no glasses, going on holiday so had my money back and went and… Read Full Review

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★★☆☆☆

“Vision express warrington”

Written on: 26/07/2015 by Mrh5050 (1 review written)

Really not happy, been told 3 times in 9 days that my sons glasses will be here in 72 hours .Thursday had a phone call to say they will be instore for Friday or Saturday . went today SUNDAY and just been told another 72 hours . joke sort it out… Read Full Review

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★☆☆☆☆

“Vision Express ???”

Written on: 09/07/2015 by dejaybe (1 review written)

Hahaha! Vision Express? I ordered my (£597) glasses 08/06/15 ... one month later & I'm still waiting for them to me made. Polite helpful staff at the shop but there does seem to be a serious Head Office management problem regarding production… Read Full Review

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★☆☆☆☆

“Delay almost months”

Written on: 02/07/2015 by Pennington40 (1 review written)

It is almost 6+ weeks since I paid in full for my glasses. Have phoned the Broadwalk Centre in Edgware several times where I had the test and each time I am given an excuse and promised further dates which has passed several times. I have not heard from them for the past two weeks. Appalling customer service. I will not be recommending this outlet of Vision Express… Read Full Review

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★☆☆☆☆

“Aviod this company”

Written on: 23/06/2015 by Zolthol (1 review written)

I have ordered my spectacles from them and after more than 3 weeks wait I never get them. In the meantime they told me lies and unkept promises. During the 3 weeks they never ever contacted me it was always me I had to call them. Unferndly and unprofessional staff. Story ends I've asked for a full refund. Got my money back but wasted 3 weeks..they are the lowest, I recommend to AVIOD them!!!!… Read Full Review

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★☆☆☆☆

“What has happened in the last 3 to 4 years”

Written on: 17/06/2015 by metrorob (1 review written)

OH DEAR. What has happened to them recently? I was told 2 weeks ago that my glasses would be ready in 2 weeks and that it was not uncommon at this time of year for the wait to be only one week. SO yesterday, after 2 weeks and no phonecall I contacted them to be told that My wait would be AT LEAST 3 weeks and that this was quite normal as they have to send the order to a laboratory to be made up. Well Mr.. Vision Express, every other company has to do the same and generally manages to fulfil an… Read Full Review

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Donaldclayden's Response to metrorob's Review

Written on: 04/07/2015

How can a large company take so long. Surely they must have all available combinations of blank glasses to be machined to order. They are obviously not organised. Ive been told it will take 3weeks. Same happened last time and I thought it was a one off. They have lost my custom from now on. Eye test no problem. Thats the easy bit.

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★★☆☆☆

“still waiting for glasses after 4 weeks”

Written on: 12/06/2015 by Ramsey54 (1 review written)

The eye test was good but the service after is poor the lady serving was not use to the computer and had to call for help took a long time to sort right sized lens for the frame i choose after a hour I paid in full and was told that they would be ready in three weeks but i am still waiting keep being told they are completed and must be on way feel this service is poor and would not recommend anyone to use vision express… Read Full Review

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★☆☆☆☆

“rubbish shop service.”

Written on: 09/06/2015 by LawrenceMcCaffrey (1 review written)

Never use Watford shop. The eye test was very good, but the person who served me was not custermer friendly and stone face could not be bothered to do the last test in the shop . when I said I am not going to pay the high price she said,She seemed to lose intrest .After 3 weeks still waiting for glases. SO PLEASE GO SOME WHERE ELSE… Read Full Review

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★☆☆☆☆

“Promises, promises”

Written on: 03/06/2015 by Marenz305 (1 review written)

If it were only the eye test, I would award at least 4 stars. When I ordered my glasses I made it plain that my need for a new pair was urgent. I was, however, told that variofocals took 3 weeks to make up. There was no way of 'expressing' my order. After three weeks I enquired if my glasses were ready but they were not. I was told they had been lost and had to be reordered. It would take a further 3 days make them up from scratch. This did not fit with their refusal to express my order in the… Read Full Review

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★☆☆☆☆

“Have had the most horrendous experience with this...”

Written on: 30/05/2015 by FernandoJackson407 (1 review written)

Have had the most horrendous experience with this company eye test 23/03/2015 said glasses ready about two weeks ,after five replacement lenses due to them i am still waiting for my glasses nearly ten weeks later scratches on lenses scratches on frames wrong lenses put in another eye test to check and forgot to put transitional lenses in . I will never go to this company again and will certainly tell others about my experience… Read Full Review

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★★★☆☆

“Bull ring store”

Written on: 30/04/2015 by moby79 (20 reviews written)

I used the bull ring store recently to order my new Lens for computer use mainly. The tests I will always rate as they always take time and make you feel very welcome and never feel rushed. On this occasion I ordered as recommended drive ware, clear blue coating and transitions which I was advised was all in one and confirmed my order three times and left the store after providing my own frame. On collection I checked if all three requirements had been provided upon placing my order and was… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 12/04/2015 by Emmababy (1 review written)

I am still waiting on a response from vision express regarding a complain about a London store, when the websites States within 2 days. They obviously don't care enough to give you this courtesy. Let down by store and now by complaints department. Never again. … Read Full Review

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★☆☆☆☆

“bad service at janakpuri vision express ”

Written on: 08/04/2015 by JeramiahLewis (1 review written)

I ordered for a specs on 28th march but till now I have not received my order. What a poor service. Staff behavior at store is also not good… Read Full Review

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★★★★★

“my first visit to vision express”

Written on: 01/04/2015 by elless (1 review written)

i traveled to your new shop to have my eye test and found the manager and her staff couldnt have been more helpfull, they where so nice and did not rush me i was made to feel so welcome ,when my two pairs off glasses were ready i was very ill and unable to get to collect my glasses so they were posted to me so that i could use them and then when i was well enough i could have them ajusted if needed this was so kind off them,i wish more shops were as kind and helpful as your Bansted shop … Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 22/03/2015 by Lillies419 (1 review written)

Firstly kept waiting for ages 20-25 minutes before eye test after alloted time. Went back a week later to collect glasses and then found glasses came with completely wrong prescription.... So time and money wasted as well as another visit required next week. Fair to say I won't be using VE again or recommending anyone else to do so!!… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 20/03/2015 by Addyson137 (1 review written)

Few weeks ago I decided that it is time to have my eyesight checked. The optician was efficient and quite polite. Got examination completed and a recommendation for bit stronger lenses. So far so go. I was handed over to the shop floor staff. I told them that I want to keep my current frames. They said no problem – it took 2 weeks for the lenses to arrive at which point they said it will take 1-2 hours to get my glasses reglazed. They called me to confirm date and time. I took time of work… Read Full Review

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