Vision Express Reviews - www.visionexpress.com

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★★☆☆☆
1.7 / 5
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Latest Reviews

★☆☆☆☆

“Unbelievably Bad Service - Lakeside Store”

Written on: 24/07/2014 by AllieS (1 review written)

On the 9th July 2014 I ordered and paid in full for a pair of Ray Ban non-prescription sunglasses for my husband, the store in Lakeside Shopping centre – Thurrock. I was advised by the member of staff that they would be ordered the following day and would be available to collect within 7-10 days. 12 days later I had not received a call and I telephoned the store and was advised that they had not arrived but the member of staff I spoke to would look into it for me. A further 2 days… Read Full Review

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★☆☆☆☆

“miss treated as discrimination ”

Written on: 20/07/2014 by Javanese (1 review written)

I went to this store vision express at royal Southend on sea to looking at sunglasses prescriptions as the girls work there guard me as i try on some of sunglasses and i asked if there i need to book pointment ? As i needed sunglasses prescriptions she said no just bring u old prescription then we place u order i said ok haven't got it with me can i coming back ok not problem so walking home they had been make allegations of me taken of sunglasses two police women stop me search me in public… Read Full Review

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★☆☆☆☆

“What a rip off”

Written on: 28/06/2014 by pxRobles129 (1 review written)

I recently collected my new glasses, having waited eleven days. As I was leaving the shop I heard the sales assistant who had served me say 'Yes he's accepted them'. I thought this was a strange comment to make,..........until I got home and saw there was a scratch on the lens. No, it doesn't affect my line of vision but this is very poor service indeed. Vision Express will never see me again. Also they try to sell you a whole range of totally unnecessary items. When deregulation first happened… Read Full Review

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★☆☆☆☆

“Pharmk884”

Written on: 18/06/2014 by DravenSutton (1 review written)

Hello! gdddeac interesting gdddeac site! I'm really like it! Very, very gdddeac good!… Read Full Review

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★☆☆☆☆

“Pharme958”

Written on: 18/06/2014 by SarahiSlattery (1 review written)

Hello! ddfceba interesting ddfceba site! I'm really like it! Very, very ddfceba good!… Read Full Review

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★☆☆☆☆

“Extremely Dissapointing Service”

Written on: 11/06/2014 by Mitchell1961 (1 review written)

I recently bought a pair of lenses..these people take the full amount before delivery. My order has been delayed for 2 weeks now and the staff does not have any idea about the status of the order. I have no idea what to do. After continuous follow ups I have asked them to return my money but they say its not their policy… Read Full Review

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★☆☆☆☆

“Vision Express - your wallet, our focus ”

Written on: 23/05/2014 by Blurr (1 review written)

I bought an expensive pair of titanium frame glasses with varifocal transition lenses 3 years ago from vision express . PI took out the insurance, unaware of the fact that the glasses were already covered by a 1year warranty. The arm on the glasses broke within a year during normal office use / wear and tear. This was replaced at no expense. One of the arms recently broke again under similar circumstances. On approaching customer service I was informed that's insurance had expired and that… Read Full Review

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★★★☆☆

“Not Sure If This Is The Best Optician In Town”

Written on: 22/05/2014 by takenote (1 review written)

A couple of years ago I had an eye test at a branch of Vision Express. I was informed that reading glasses were essential and normal glasses optional but maybe advised. I went ahead and bought the reading glasses. Last week I had a follow up eye test at a different branch of Vision Express and was told reading glasses were optional and normal glasses not needed. What do you make of that!. I was also distressed by the fact that the pressure test took about twenty attempts to get right. On the… Read Full Review

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★☆☆☆☆

“PD measurement”

Written on: 08/05/2014 by f.tadlondon (1 review written)

I had an eye test and purchased frames from Vision express last August at a cost of £449. Now they will not provide me with my PD despite another branch telling me that as they supplied the frames they should tell me my PD. it is clear to me that the reason they withheld the measurement is so it would be difficult for me to go elsewhere… Read Full Review

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★☆☆☆☆

“Very expensive vey thick lenses”

Written on: 08/05/2014 by Baldwin399 (1 review written)

Lancaster vision express, once they have your money they are not interested if you have a problem with your new lenses,also I paid £450 for lenses that were supposed thin but are twice as thick than the lenses at Boots and nearly twice the amount of money. Beware… Read Full Review

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★★★★★

“FAR BETTER SERVICE THAN SPECSAVERS BELL WALK, GLOUCESTER.”

Written on: 20/04/2014 by Churchill263 (1 review written)

What a brilliant store Vision Express has in Gloucester. They are far superior in everything to that of Specsavers. Bell Walk, Gloucester, where the staff are very rude, the optician at Specsavers was very insulting because he I could not have specs there on the NHS. He even altered my prescription on computer when he learned that I was on state pension benefit. I have since been to Vision Express. I popped into their store, and could see straight away that the staff were very obliging… Read Full Review

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★★★★★

“Great experience at Vision Express Welwyn Garden City”

Written on: 16/04/2014 by L410MON (1 review written)

Brilliant service from Ross the manager. Recommended a better quality lens and was he right, best vision I have had for years and they did not cost silly money either, very, very satisfied… Read Full Review

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★☆☆☆☆

“Un Professional”

Written on: 20/03/2014 by 23Dodd (1 review written)

I have never come across such a load of unprofessional, iliterate individuals!… Read Full Review

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Oph1's Comment

Written on: 16/06/2014

You spelt 'illiterate' wrong.

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★☆☆☆☆

“HALIFAX VISION EXPRESS”

Written on: 10/03/2014 by Parker140 (1 review written)

Optician was polite and very professional, shame he was let down by the other staff who served me. I selected a pair of spectacles from the £29.00 range, the woman serving me TOOK THEM FROM MY HANDS, FOLDED THEM AND PUT THEM BACK ON THE SHELF AND SAID "YOU DON'T WANT THOSE" I finally purchased a pair which didn't fit properly, were not suitable at all. Not offered my prescription to try another retailer, I would have asked for it had I realised it was my prescription she had in her hand… Read Full Review

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★☆☆☆☆

“Unknowledgeable staff, unprofessional and VERY expensive”

Written on: 07/01/2014

High Street Kensington branch. The (French female) assistant started off being very pleasant and friendly, but it quickly became apparent that (a her English was so poor that she couldn't fiully understand me, and she couldn't communicate info about the product to me, and b) she had little knowledge of the products in the first place, so she had to keep speaking to her manager, who was already busy and not very interested in getting involved. When he did, he had a very poor customer service… Read Full Review

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★☆☆☆☆

“Why bother?”

Written on: 30/12/2013

having an online booking option for eye-tests when in any event it relies on them contracting you, and they don't bother. Don't waste your time… Read Full Review

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★☆☆☆☆

“BAD MANNERED STAFF / POOR CUSTOMER SERVICE ”

Written on: 28/11/2013 by JR1572 (1 review written)

DO NOT USE VISION EXPRESS! I WONT BE FROM NOW ON DUE TO THE BAD MANNERED STAFF AND COMPLETE LACK OF CUSTOMER SERVICE. YOU MAY DO WELL TO REMEMBER THAT WE, THE PAYING CUSTOMER, DESERVE THE SERVICE THAT WE ARE PAYING FOR AND NOT TO BE HUMILIATED IN FRONT OF A SHOP FULL OF POEPLE BECAUSE I MISSED AN APPOINTMENT!… Read Full Review

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Daisytrehan's Response to JR1572's Review

Written on: 06/12/2013

I HAD THE SAME EXPERIENCE. I WILL NEVER GO BACK.

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★☆☆☆☆

“Incorrect application of Scratch resistant coating ”

Written on: 12/11/2013

The antireflective and anti scratch coating on the lenses of my glasses became damaged with very tiny scratches. This was odd as had not happened to any of my other glasses which I have had for a very long time. They refused to acknowledge there was a problem with their coatings and said it was something I was doing so I paid to have them resurfaced. After the resurfacing every time I cleaned my glasses ( with their cleaning fluid and their clothes in the way they told me) fine scratches… Read Full Review

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★☆☆☆☆

“Un ethical Company”

Written on: 05/11/2013

Dear Sir Five months back I was visited Vision express show room located at BTM Layout Bangalore and I ordered spects order no . 57969952. dated on 06.06.2013 and delivered on 10.06.2013..I had Bought spects of Rs.6098.19, After 3 months glass screws was come out and it was repaired by vision express Bannner ghatta road Branch,after 5 months Glass was broke down in the place of screw, without any mishandling . I had visted to BTM branch and handed over to sales person in front of Branch… Read Full Review

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★☆☆☆☆

“Worst opticians ever!!!”

Written on: 04/11/2013

Went to vision express for first time as I had a voucher for free test and £50 off glasses. With it being my first eye test I didn't know what to expect. I went in everything was fine, but uncomfortable. Yet when I saw the optician he barely spoke English and didn't say much anyway, I did the usual , read lines, letters and what not, then he cane right up to my face to look into my eyes and coughed right at me with no apolgy....WTF!!!! I ignored it sat outside they came out and started… Read Full Review

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