Vision Express Reviews - www.visionexpress.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Have had the most horrendous experience with this...”

Written on: 30/05/2015 by FernandoJackson407 (1 review written)

Have had the most horrendous experience with this company eye test 23/03/2015 said glasses ready about two weeks ,after five replacement lenses due to them i am still waiting for my glasses nearly ten weeks later scratches on lenses scratches on frames wrong lenses put in another eye test to check and forgot to put transitional lenses in . I will never go to this company again and will certainly tell others about my experience… Read Full Review

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★★★☆☆

“Bull ring store”

Written on: 30/04/2015 by moby79 (20 reviews written)

I used the bull ring store recently to order my new Lens for computer use mainly. The tests I will always rate as they always take time and make you feel very welcome and never feel rushed. On this occasion I ordered as recommended drive ware, clear blue coating and transitions which I was advised was all in one and confirmed my order three times and left the store after providing my own frame. On collection I checked if all three requirements had been provided upon placing my order and was… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 12/04/2015 by Emmababy (1 review written)

I am still waiting on a response from vision express regarding a complain about a London store, when the websites States within 2 days. They obviously don't care enough to give you this courtesy. Let down by store and now by complaints department. Never again. … Read Full Review

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★☆☆☆☆

“bad service at janakpuri vision express ”

Written on: 08/04/2015 by JeramiahLewis (1 review written)

I ordered for a specs on 28th march but till now I have not received my order. What a poor service. Staff behavior at store is also not good… Read Full Review

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★★★★★

“my first visit to vision express”

Written on: 01/04/2015 by elless (1 review written)

i traveled to your new shop to have my eye test and found the manager and her staff couldnt have been more helpfull, they where so nice and did not rush me i was made to feel so welcome ,when my two pairs off glasses were ready i was very ill and unable to get to collect my glasses so they were posted to me so that i could use them and then when i was well enough i could have them ajusted if needed this was so kind off them,i wish more shops were as kind and helpful as your Bansted shop … Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 22/03/2015 by Lillies419 (1 review written)

Firstly kept waiting for ages 20-25 minutes before eye test after alloted time. Went back a week later to collect glasses and then found glasses came with completely wrong prescription.... So time and money wasted as well as another visit required next week. Fair to say I won't be using VE again or recommending anyone else to do so!!… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 20/03/2015 by Addyson137 (1 review written)

Few weeks ago I decided that it is time to have my eyesight checked. The optician was efficient and quite polite. Got examination completed and a recommendation for bit stronger lenses. So far so go. I was handed over to the shop floor staff. I told them that I want to keep my current frames. They said no problem – it took 2 weeks for the lenses to arrive at which point they said it will take 1-2 hours to get my glasses reglazed. They called me to confirm date and time. I took time of work… Read Full Review

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★☆☆☆☆

“Very disatified”

Written on: 11/03/2015 by Essjaymesbee (1 review written)

Took regular diabetic eye test,was advised a new pair of varifocals were needed,had to pay the £400+ up front,glasses duly arrived,could not read,or see as far as I could with the previous pair,was given a second eye test,and assured the prescription was correct,despite the fact I still could not read with them I have tried and tried to get used to these,but cannot,I have had no problems with previous pairs,I will never ever use this company again,now they do not even botherto send reminders… Read Full Review

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★☆☆☆☆

“Unbelievably overpriced.”

Written on: 10/03/2015 by Bernard49 (1 review written)

My mother had an eye test and asked for her new lenses to be put into her old glasses because they were quite expensive frames from 2 years ago. They wrote everything down, took the glasses, etc. They then said "£109 please"! She was shocked but really didn't want to say anything, £35 to fit each lens? Plus extra costs? She usually has this done nearby, at an independent shop, for the grand total of £25 and they are perfectly well fitted and no problems. How do they justify charging… Read Full Review

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★☆☆☆☆

“Other option exist”

Written on: 28/02/2015 by elHurley81 (1 review written)

Do not use Vision Express, many other options exist. Shop staff are nice enough, optician was lovely, do not though expect glasses anytime at all, I'm currently 7 weeks in (shop staff told me 3 is normal for my middle aged varifocals). My cash went out 7 weeks ago, I have no idea whether this company makes glasses or not… Read Full Review

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★☆☆☆☆

“About to cancel my direct debit to Vision Express!”

Written on: 14/02/2015 by LeilaniGregory (1 review written)

I have just received a letter to say that my direct debit is to increase to £20.50 per month which is the 'straw that broke the camels back' I had a text in November about an aftercare contact lens appointment that I should have attended in September and as I hadn't attended (knew nothing about it)they would not send me my 3 month supply of lenses (due to me and paid by me)in the first week of December.I explained that I was unable to attend an aftercare appointment in December but I would do… Read Full Review

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★☆☆☆☆

“poor service poor delivery”

Written on: 02/02/2015 by Hutchinsongi361 (1 review written)

spectacles ordered 5/12/14 had not rrived in Jan 15. when they did arrive they were no good. new pair ordered had not arrived 2/2 cancelled order and given refund. No communication from staff I had to keep chasing… Read Full Review

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★☆☆☆☆

“Remove "Express" from their name ”

Written on: 07/01/2015 by leftblind (1 review written)

I went to Vision Express in Lincoln on 19th December 2014 because I had broken my reading glasses and I wanted a replacement pair quickly - like the same day. I thought VISION EXPRESS might provide a quick service. They fixed me up with an Eye test the following day 20th December, but this was the only Express part of the service. It is now 7th January and I've only just this afternoon received a call from Vision Express telling me that my new glasses are ready. There is nothing EXPRESS about… Read Full Review

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★☆☆☆☆

“Courtesy”

Written on: 10/12/2014 by Mo_Ali (1 review written)

Hi All I wear contacts and seemed to have gotten one stuck in the top of my eye, i had gone to Vision express to help me perhaps, but they had rejected me as i am not their customer and offered to book me in for an appointment, i had offered money yet they seem to want to still book me in and register me (probably want to plunder more money out of me). The refused to look at my eye and help in any way. There is no sense of courtesy in this place unless you offer them business. Don't think this… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 25/09/2014 by jdChavez157 (1 review written)

Tried to sell verifocals which would of cost me £460 for one pair of glasses. Tried to get me to pick frames without telling me the cost of the lenses. I didn't buy that day and went back after having a good think about it. Chose single vision lenses and a pair of reading glasses in which I received £99. 00 towards a second pair as I spent over £149 on my first pair. The first pair I found £89.00 cheaper else where. VE offer price match, but when I have taken this up with them they… Read Full Review

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★☆☆☆☆

“Never once got my contacts right in more than 10yrs”

Written on: 23/09/2014 by Amiyaq341 (1 review written)

I have the misfortune to be on the monthly/daily wear contact lens program. Never once have new lenses been made available without confrontation in the canary wharf store. Yet again I am to run out, yet again I have to demand what I have paid for. Totally disgusted… Read Full Review

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★☆☆☆☆

“third class service and product”

Written on: 02/09/2014 by vikas89 (1 review written)

Product(lens and frame) given by them very faulty and low quality with high price. I will never go again in their faltu store… Read Full Review

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★☆☆☆☆

“Sharks”

Written on: 14/08/2014 by PeterDore (1 review written)

Vision Express Tavistock couldn't repair my Wife's glasses. They sold her a new pair for 428 Pounds. Around the corner, Angus McPhie Opticians COULD repair the same item, and did so at a cost of 36 Pounds. Conclusion ; Vision Express are sharks - not interested in customer service - but only interested in making money… Read Full Review

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★★☆☆☆

“ A substandard european company dumped on INDIAN...”

Written on: 08/08/2014 by Ramain11 (1 review written)

> Frames stylish .. poor quality > Lenses .. Local .. made to look international and Charged half of Varilux/ Crizal, which is double of local lenses > Glass case ,cheap plastic, does not befit the size/looks/ name of the company it stands for >Not transparent about what is being sold to customer > Beware . > pl ask and know what u are paying for !… Read Full Review

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Drewpy69's Response to Ramain11's Review

Written on: 27/08/2014

are we guessing you didn't purchase anything ??

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★☆☆☆☆

“Appauled ”

Written on: 03/08/2014 by KristopherDriscoll218 (1 review written)

I am 37 years old and have been wearing glasses since I was 4 years old. My local independent Opticians closed down so I went to VE in St Albans. The Customer service was good, average really. I left spending over £600 on glasses and contacts, it's been 5 weeks and I still have not received my glasses. I have had to call every few days to check the progress, after 3 weeks I called and asked why it has taken so long, the girl that took my call sounded like she had no idea about anything, left… Read Full Review

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