Poundstretcher Reviews

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★★☆☆☆
1.7 / 5
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  • Quality of service

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  • Value For Money

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Poundstretcher

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Latest Reviews

★★☆☆☆

“Customer service is woeful”

Written on: 19/08/2016 by tkRamirez44 (1 review written)

Asked a member of staff where a product I usually purchased was located after a store rejig. I was advised they no longer stocked it in a brusque manner Went in a few days later,walked down an aisle only to find a whole range of equivalent products. Staff obviously just couldn't be bothered… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 25/02/2016 by cox1e (2 reviews written)

I brought an item which I found out to be SIX months out of date, when I contacted customer services they requested I travel 30 minutes to return for a £1 refund. No apology! And it has taken a week to speak to someone. Poundland and 99p stores are much better for service, products, etc... use these instead… Read Full Review

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★☆☆☆☆

“Workfare slave labour ”

Written on: 13/02/2016 by McMillan393 (1 review written)

This company uses DWP slave labour forced to work or have benefits their stopped… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 30/01/2016 by EugeneWeaver (1 review written)

Staff are unhelpful and rude!!!! Making the whole experience not one that I would like to repeat!… Read Full Review

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★☆☆☆☆

“I hear from a friend in Huddersfield, they are...”

Written on: 12/11/2015 by Abigailk239 (1 review written)

I hear from a friend in Huddersfield, they are struggling and suppliers should ask for payments upfront… Read Full Review

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★☆☆☆☆

“Hipocrites and untrained monkeys stuck up area managers”

Written on: 30/10/2015 by GracieWentworth136 (1 review written)

Useless staff Hipocrites and untrained monkeys stuck up area managers,they have no idea how to run a company with overstocked warehouses using the toilets to store stock and even stock laying around in the Isles as the store wasn't big enough to keep the endless pallets of broken stock they sent us. Dangerous company to work for… Read Full Review

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★☆☆☆☆

“Poor Customer Service.”

Written on: 04/10/2015 by fed010 (2 reviews written)

Been in dispute with Poundstretcher since October 2013. Wrote 3 letters of complaint never received a reply. Posted 80 plus comments on their Facebook site. Never received one reply. Recently they appear to have removed this facility from the Facebook site, appears to be a form of censorship. Having posted my complaint on another customer complaints site I did have contact from them stating that because the complaint was now 2 years old there was now no employee left working at the Stafford… Read Full Review

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Johnataga's Response to fed010's Review

Written on: 27/10/2015

As a former employee of poundstretcher for over 5 years I can confirm that this true,the company employees monkeys for peanuts wages that are untrained and unorganised wastes profits and stock and is reflected throughout the slap happy attitude of head office.If you want a war with them they will not care as long as they still get their wages and their millions in profits each year

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★☆☆☆☆

“poundstretcher are a bunch of minimum wage slave...”

Written on: 27/08/2015 by kellyhope08 (1 review written)

couldn't have said it better myself.i have also worked for Poundstretcher and Thepethut and they are disgusting.The big bosses or so called regional and area managers come in expect you to be their slaves and have a perfect store for them on the budget of a corner shop.how they deliver the stock is a total mess often half of its broken.Dont get me started with the electrical items. All the staff are untrained and underpaid and I don't joke when I say underpaid Often they don't pay you for all… Read Full Review

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★☆☆☆☆

“Staff treated like dogs”

Written on: 02/08/2015

Sadly I work for this company and am trying my best to get away. If you do work here you can expect :- - NO or REALLY SHORT Breaks (example you work 12 hours with one half hour break and someone working a 4 hour shift gets a smoke every hour) - Rude management including bullying, favouritism (different rules for different people), the classic "I can do no wrong, its everyone else's fault"...this list goes on and on believe me. - Shocking Health and safety procedures - No credit for add-on… Read Full Review

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Kellyhope08's Comment

Written on: 27/08/2015

I couldn't have said it better myself.i have also worked for Poundstretcher and Thepethut and they are disgusting.The big bosses or so called regional and area managers come in expect you to be their slaves and have a perfect store for them on the budget of a corner shop.how they deliver the stock is a total mess often half of its broken.Dont get me started with the electrical items.
All the staff are untrained and underpaid and I don't joke when I say underpaid
Often they don't pay you for all yours hours you have worked even though your only on minimum wage to begin with !
They make a lot of Bull about there being cut off points in the month
But really they haven't a big enough budget and see what they can get away with.often putting your staff hours onto the managers payroll
Don't expect anything from these money grabbing pigs,NO BREAKS NO TRAINING NO RESPECT LATE WAGES EXTREME MULTI TASKING
SLAVES ON VERY VERY BASIC PAY
THEY EXPLOIT YOUNG STAFF OFTEN 16-18 and 18 -21 due to £3.79 per hour and £5.13 an hour for young staff

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Kellyhope08's Comment

Written on: 27/08/2015

I couldn't have said it better myself.i have also worked for Poundstretcher and Thepethut and they are disgusting.The big bosses or so called regional and area managers come in expect you to be their slaves and have a perfect store for them on the budget of a corner shop.how they deliver the stock is a total mess often half of its broken.Dont get me started with the electrical items.
All the staff are untrained and underpaid and I don't joke when I say underpaid
Often they don't pay you for all yours hours you have worked even though your only on minimum wage to begin with !
They make a lot of Bull about there being cut off points in the month
But really they haven't a big enough budget and see what they can get away with.often putting your staff hours onto the managers payroll
Don't expect anything from these money grabbing pigs,NO BREAKS NO TRAINING NO RESPECT LATE WAGES EXTREME MULTI TASKING
SLAVES ON VERY VERY BASIC PAY
THEY EXPLOIT YOUNG STAFF OFTEN 16-18 and 18 -21 due to £3.79 per hour and £5.13 an hour for young staff

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★☆☆☆☆

“Don't work for them and don't buy food or drink outofdate ”

Written on: 08/06/2015 by Zimmermanjv448 (1 review written)

I don't understand these shops,it's called poundstretcher and pethut although they are the same shop ? why not have one checkout the pethut sometimes has a staff member and sometimes doesn't because they are serving over poundstretcher side which means customers are confused and don't know how or where they have to pay.Also there aren't many prices in the pet section on anything much.seems to be different stock in there each time I have been every few months.Also the poundstretcher side seems… Read Full Review

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★★★★☆

“Staff Attitude Issue”

Written on: 12/05/2015 by Bea27 (1 review written)

Excellent store, pity about some particular members of staff! Recent visit atrocious - the girl on the till carried on talking to another member of staff all the while I was being served. Apart from "put your card in" these were the only words she uttered specifically to me! Where do you find these people? So rude and totally unacceptable but as they say "if you pay peanuts you get monkeys"!!!… Read Full Review

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★★★★☆

“shopping experience was great”

Written on: 11/05/2015 by JuliaBlevins (1 review written)

shopping at poundstretcher is always an enjoyable experience. plenty of choice and value for money. lovely friendly helpful staff. I would definitely recommend them to family and friends… Read Full Review

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★☆☆☆☆

“online service not fit for purpose”

Written on: 30/04/2015

Ordered cat litter delivery 7 weeks ago. Took my money straight away but aside from order confirmation heard nothing about delivery. Have chased up by phone and been promised call backs but none of my calls have been returned. No one has apologised or even given me any indication of whether the order could be fulfilled. Given up now as they clearly aren't interested. Have asked for order to be cancelled and a refund now, which might take 10 working days! Complete waste of time… Read Full Review

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★☆☆☆☆

“Appalling service avoid !!!! ”

Written on: 16/03/2015 by Bunny9 (1 review written)

Ordered planters on 1st March. Never received them rang twice to speak to customer service the most rude person grunted on the other end said he would ring back but didn't.thank god I paid with pay pal they have given me full refund… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 06/02/2015 by 316Lancaster (1 review written)

Just received my delivery - a foldable desk ordered online (£16.99). I wish I read feedbacks before ordering. As soon as the delivery driver was off the sights I realised - not even having fully unpacked - that it's not right. I was given an old dusty and faulty model which must have been gathering dust at the warehouse for donkey's years. The desk is supposed to rest on a frame and two separate legs. The frame has got some hard plastic parts - unlike rubber rings on the frame as advertised… Read Full Review

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Vip088's Comment

Written on: 13/03/2015

An update to the story above. On the same day I submitted my complaint via Poundstretcher website. Amazingly I received response the same day - but that was the only amazing thing in this whole story. I was asked to send pictures of the table proving my point - which I did - straight away. I that was that. I didn't hear from them for a month.

I have a very busy life and work long hours, so cannot sacrifice all my spare time fighting with Poundstretcher. But last week I finally found time - to submit another complaint via website. CS representative called straight away - and said the other person who responded 1st time round has left the company (do I care??). He provided his personal e-mail address and I managed to re-sent him pictures. He then said he will arrange a courier to pick it up.

The rep was very cocky and patronising; he talked to me if we were talking some personal business trying to talk me down. Opting for courier collection meant waiting a week for my next days off - and then spending unknown time waiting for it - which wasn't my cup of tea. But the only alternative he could suggest that I find my own courier or send it by post myself. Neither way was perfect but short of time to get couriers I agreed for collection. Ha! I knew it. The courier -Interlink - was supposed to pick the table yesterday between 10:00-17:00. I received confirmation text 10:15. They didn't. I was given no reference number by CS person who booked the courier so could not track it. This is beyond disbelief. This is not some first ever historic online transaction in human history - we are in 21st century - and for this to happen takes a lot of collective rotten attitude - from a bunch of people at Poundstretcher, and then some more from Interlink.

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★☆☆☆☆

“Could be better”

Written on: 22/01/2015 by Vivianau344 (1 review written)

The way I am treated because I have autism is outrageous and can sue this company for disability discrimination there's no door handle for the door in the disabled toilets instead there's actual scissors in the door to use for a handle. I don't feel customers are being treated fairly in this organization of work because all of them that work there have had no training given and thus can't answer customer questions. There are no toilets available for customers to use in the store which I… Read Full Review

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★☆☆☆☆

“AVOID THEIR 'HYUNDAI' ELECTRIC FIRES”

Written on: 15/01/2015 by Downey167 (1 review written)

Hyundai sounds like a good make. £119.99 sounds like a fabulous price for a curved black glass flame effect wall-mounted fire with 1kW and 2kW settings and remote control. I bought one of these fires, but unfortunately didn't install it straight away. Once installed, however, it lasted 3 months before the flame effect sounded like a kid on a drum kit!! Unfortunately it was, by now, outside of the warranty period. It turns out that these dreadful so-called 'Hyundai' products are in fact made… Read Full Review

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★☆☆☆☆

“Electrocution Risk!”

Written on: 22/12/2014 by ekMatthews227 (1 review written)

I purchased small hair straighteners from Poundstretchers. The first time I used them, the plug disintegrated in my hands as I unplugged them. Thankfully I had had the forethought to firstly switch off at the socket mains, otherwise there is little doubt that I may have suffered electrocution, and probable burns to my hand. I returned the item the following day (a round trip of 20 miles) and requested a refund, and suggested they might consider a product recall as the item was clearly faulty… Read Full Review

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Snook's Comment

Written on: 21/01/2015

Follow-up comment: It pays to be persistent. Trading Standards did get involved and warned the branch about their shortcomings and lack of interest in my complaint. They took a random sample of the items and tested them. I was eventually offered compensation by the company which I accepted.

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★★★★★

“great service”

Written on: 11/12/2014

After reading some negative reviews to the online ordering service I still decided to go ahead and place an order and judge for myself and I was so glad I did, my order was delivered within 2 days of ordering and I was kept up to date on each stage of the delivery process with text messages so I even knew the exact time my item would arrive. GREAT!… Read Full Review

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★☆☆☆☆

“Shocking service avoid like the plague !”

Written on: 27/11/2014 by Alansmith81 (1 review written)

Put an order in for some items 2 weeks ago no confirmation email no delivery and still trying to sort out how I'm gunna get these items.... Do not order online especially if you are ordering for Christmas presents because you might just get them in December 2020 !… Read Full Review

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