Poundstretcher Reviews

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★★☆☆☆
1.7 / 5
21% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Poundstretcher

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Latest Reviews

★☆☆☆☆

“ONLINE ORDER POUNDSTRETCHER”

Written on: 25/11/2014 by Johnsonan98 (1 review written)

Placed order on the 15/11/14. Did get an immediate email reply confirming order. Nothing since then. 10 days later, no promised confirmation of dispatch or tracking number. Have tried to get through on the customer services phone number with no luck, can't even get to speak to anyone. No replies to 2 emails. Wish I had never bothered with this place. My advice is don't waste your time, the service is rubbish and if you do have a concern you will get no help. If you are placing an order for a… Read Full Review

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Scottishmummy's Comment

Written on: 26/11/2014

Order turned up this morning! Poundstretcher would have saved themselves a negative review if communication was better! They state in their initial confirmation email that they will email to say when the order is dispatched and give a tracking number so that the order can be followed. This did not happen and resulted in the worry as to what was happening as money had left banj account. Improve your communication Poundstretcher and the reviews may improve. Happy with the goods purchased, everything is as ordered. If you are thinking of ordering online then just be aware that you won't have much idea of what is happening, where the order is or when it may arrive. Seems it will get there in the end!

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★☆☆☆☆

“online ”

Written on: 20/11/2014 by kiVaughan36 (1 review written)

The service is appalling. I placed an order 1 week ago and heard nothing about delivery. I emailed them, no reply, i phoned them and left my name and number for a return call, no return call. Eventually I got through to an advisor and my order is on the system so he said he would chase it up and i should call back tomorrow. ?????????????? why??????????? very dissatisfied customer… Read Full Review

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Lynnm1960's Comment

Written on: 20/11/2014

I'm having the exact same problem today. I placed an order on 12/11/14 and haven't heard anything have just spoken to them and they said they will get back to me !!!!!!!!!

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★☆☆☆☆

“Avoid this place.”

Written on: 09/11/2014 by hanns12344 (2 reviews written)

Avoid this place. illiterate, rude and unhelpful staff. Poor quality goods. There are far better stores out there, such as home bargains… Read Full Review

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★☆☆☆☆

“rude”

Written on: 03/10/2014

I recently shopped at Pound stretchers in Ashington as found that the employees were extremely cheeky and rude. I went to checkout and said thank you I saw a friend and went over to talk to her. Then the next thing I know the staff are behind me mocking my accent ... I find this disrespectful and it should now be tolerated… Read Full Review

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★☆☆☆☆

“Working here is hellish”

Written on: 22/09/2014

I joined the company when i was 17, was all good to start with, worked 12 hours a week on a 4 hour contract. Then after Christmas I was cut down to 8 hours, then 4. The employees were expected to complete 8 hours work in a 4 hour shift, under terrible management and working conditions, the amount of health and safety violations is unprecedented, from blocked fire exits and broken glass and rubbish on the warehouse floor to using fire extinguishers as door stops and selling out of date… Read Full Review

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★☆☆☆☆

“a bunch of bellends”

Written on: 15/08/2014 by Eduardo57 (1 review written)

I was a 16 year old boy when i Worked in poundstretcher, the worst part of my life. I only worked 4 hours on a Sunday morning but i dreaded it from the Monday. The sales manager and owner were the worst. I worked my arse off, im a good worker but they convinced me that i wasn't and then they let me go. They made me feel insecure about myself. Also i saw rats in the store numerous times… Read Full Review

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★☆☆☆☆

“rubbish service order not rec”

Written on: 14/08/2014 by MicaelaJohnson59 (1 review written)

paid by paypal on 25/07/2014 still no order rec contacted customer services to be told I would rec my order the next day still not rec what a joke poundstretcher is absolutely rubbish… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 03/08/2014 by 103McCoy (1 review written)

Poundstretcher robin park Wigan as always been one of my favourite shops, I have been a loyal customer for years the staff have always been very helpful and kind and worked there for many years but recently all the staff and faces have changed, and now they are not welcoming, rude and look really scruffy and in there dirty uniforms with there hair everywere most of no name badges most of them looked hung over on my visit today (dark haired girls) the boys seemed ok though they were helping… Read Full Review

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★☆☆☆☆

“Staff with attitude! ”

Written on: 10/06/2014 by abcofservice (1 review written)

This is about the Bletchley store - asked for the price of an item. The staff member was very rude! Behaved as though he was doing me a favour. One would have thought I was there asking for a handout and not to spend my own money! What made it worse was that this was supposed to be the supervisor or manager. It's disgraceful and poundstretcher ought to train their staff better. He behaved like I was inferior to him and me being a black woman made it more upsetting. Will certainly not recommend… Read Full Review

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S.elshaikh's Response to abcofservice's Review

Written on: 02/07/2014

It happened to me this morning in Feltham, the lady behind the till shouted simply because i asked for a plastic bag for my shopping,she turned mad, i will never ever go there again

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★☆☆☆☆

“USELESS UNHELPFUL”

Written on: 03/06/2014 by 8Eaton (1 review written)

AFTER PURCHASING TWO CANVAS WARDROBES WHICH WERE USELESS I REPORT THIS TO CUSTOMER CARE AND THE DIRECTORS NO ONE BOTHERED ANSWERING AND WILL DO NOTHING TO PUT THE MATTER RIGHT . THEY DID NOT DO THE JOB THE WERE PURCHASED FOR THEY ARE USELESS. THEY IGNORE LETTERS EMAILS AND BECAUSE IT WAS AFTER THE 28 DAY OF PURCHASED THAT I MANAGED TO PUT THEM UP AS MY HUSBAND HAD DIED THEY WILL NOT HELP KEEP AWAY FROM POUNDSTRETCHERS NOT A NICE COMPANY… Read Full Review

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★★★★★

“helpful and friendly store”

Written on: 30/05/2014

I would just like to comment about the Lancing store,after reading other reviews i consider it an absolute delight to shop in this store,im a local and in there on a daily bases,yes the shop can be cluttered and under staffed but the staff that are about always give 110% in order to satisfy their customers,whether ive asked for a price,a particular item i cant find ,assistance to carry shopping to my car or just a simple and pleasant reply to my "hello",i always get a response with a smile. yes… Read Full Review

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★☆☆☆☆

“never get a home delivery!!”

Written on: 24/05/2014 by 289Cole (1 review written)

*ordered a electrical product 2 weeks ago, they reckoned they have been putting a card through my door, but i never received any thing and have been waiting in for them. so after 2 days i rang up and asked where it is, they have been delivering it to the wrong address, so i gave them my right address and ye still getting delivered to the wrong address so i rang up again and the women was terrible rude and no help at all!! after ringing up everyday for 2 weeks, they still was giving them the… Read Full Review

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Xxxnatxxx's Comment

Written on: 19/06/2014

I completely agree with this review, pretty much the same thing happened to me. I ordered a few storage boxes and phoned them a week later asking where they were I was told they had the wrong address I confirmed the correct address with them and they said they would sent them again, the same thing kept happening I phoned them a number of times and they said the same thing, I also mentioned that of spent over £20 phone them because they never phoned me and they said it was not their fault and that I could email them I was not happy with this but still sent an email of complaint but had no reply, after 2 months the boxes came but 2 out of 3 were broken one of them was smashed to pieces and the other had several bad cracks, I phoned them again and they told me it was over 7 days after delivery so they couldn't do anything about it ( the person was very rude throughout the call) I informed them that it hadnt even been a week but they we're still reluctant to do anything about the matter and after 20 minutes of arguing and being put on hold every few minutes they finally agreed the refund the items weather the refund will happen is yet to be seen. I will NEVER be ordering from them again the service I have receive throughout has been outrageous.

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★☆☆☆☆

“poor customer service”

Written on: 24/05/2014 by twinkle83 (1 review written)

I recently bought a child's plastic microwave and was shocked to discover leaking batteries in the battery compartment. After emailing head office it took 6 weeks for them to get in touch to simply tell me to return the item, no apology just a snotty enquiry as to whether I had proof of purchase which I had emailed to them 3 times!!!! I was asked for my address so a letter of apology could be sent out but a week on still nothing. It took going into the store and the store manager calling to… Read Full Review

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★☆☆☆☆

“Worst experience...wouldnt recommend”

Written on: 11/05/2014 by RodneyKehoe58 (1 review written)

Ordered my parcel about a month ago. They have never been delivered. I emailed customer service with no replies as they just ignored my emails. They Did not refund me back my money as it seems they made a mistake in my home address.Worst experience ever in my life… Read Full Review

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★☆☆☆☆

“Value and Efficiency”

Written on: 28/04/2014 by Nikoe60 (1 review written)

It is always a pleasure to shop at Poundstretcher in Exeter. There is an excellent choice of goods and the prices are the best in the city. The assistants are invariably friendly and efficient and nothing is too much trouble for them… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EVER”

Written on: 19/04/2014 by Amiahn1968 (1 review written)

I unfortunately placed an order with Poundstretcher online. The order arrived with a large item missing and no invoice included. I rang customer services several times before anyone answered and when they eventually did, I had to hang on waiting for an assistant to trace the missing item. I was informed she would call the carriers and would get back to me. I waited and no call came, I rang back and was told that the carrier was delivering the missing item the same day. I waited in, it never… Read Full Review

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★☆☆☆☆

“Poor products and poor customer service”

Written on: 09/04/2014 by ArjunFarrell (1 review written)

I bought an outdoor box which I defy anyone to put together without breaking. Customer service was non existent. I will never buy anything from there again… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 03/04/2014 by cyFinn121 (1 review written)

Terrible customer service – wrong item dispatched, without VAT invoice. Being promised to receive exchange which did not happen, being constantly put on hold on the info line. Called head office to make complain about customer service, said I do not want to talk to customer service as I am trying to make complain about theirs work before I had a chance to finish I was put forward to customer service.... Worst shopping experience ever. Do not try to deal with those people… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 25/03/2014 by JazmineCorcoran497 (1 review written)

Customer service helplime Bad manners No empathy No refund for a faulty item - childs birthday present Hideous No apology… Read Full Review

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★☆☆☆☆

“Worst ”

Written on: 22/03/2014 by Alvaradovc496 (1 review written)

I order x5 steam mop online it stop work with in 30 mins of using it I phoned them up and they done is mess me around for 3 day I asked to talk to manger she was in meeting the second she wasn't in and then third time they laughter and but the phone down never getting any thing for they… Read Full Review

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