Poundstretcher Reviews

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★★☆☆☆
1.8 / 5
23% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Poundstretcher

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Latest Reviews

★☆☆☆☆

“Staff with attitude! ”

Written on: 10/06/2014 by abcofservice (1 review written)

This is about the Bletchley store - asked for the price of an item. The staff member was very rude! Behaved as though he was doing me a favour. One would have thought I was there asking for a handout and not to spend my own money! What made it worse was that this was supposed to be the supervisor or manager. It's disgraceful and poundstretcher ought to train their staff better. He behaved like I was inferior to him and me being a black woman made it more upsetting. Will certainly not recommend… Read Full Review

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S.elshaikh's Response to abcofservice's Review

Written on: 02/07/2014

It happened to me this morning in Feltham, the lady behind the till shouted simply because i asked for a plastic bag for my shopping,she turned mad, i will never ever go there again

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★☆☆☆☆

“USELESS UNHELPFUL”

Written on: 03/06/2014 by 8Eaton (1 review written)

AFTER PURCHASING TWO CANVAS WARDROBES WHICH WERE USELESS I REPORT THIS TO CUSTOMER CARE AND THE DIRECTORS NO ONE BOTHERED ANSWERING AND WILL DO NOTHING TO PUT THE MATTER RIGHT . THEY DID NOT DO THE JOB THE WERE PURCHASED FOR THEY ARE USELESS. THEY IGNORE LETTERS EMAILS AND BECAUSE IT WAS AFTER THE 28 DAY OF PURCHASED THAT I MANAGED TO PUT THEM UP AS MY HUSBAND HAD DIED THEY WILL NOT HELP KEEP AWAY FROM POUNDSTRETCHERS NOT A NICE COMPANY… Read Full Review

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★★★★★

“helpful and friendly store”

Written on: 30/05/2014

I would just like to comment about the Lancing store,after reading other reviews i consider it an absolute delight to shop in this store,im a local and in there on a daily bases,yes the shop can be cluttered and under staffed but the staff that are about always give 110% in order to satisfy their customers,whether ive asked for a price,a particular item i cant find ,assistance to carry shopping to my car or just a simple and pleasant reply to my "hello",i always get a response with a smile. yes… Read Full Review

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★☆☆☆☆

“never get a home delivery!!”

Written on: 24/05/2014 by 289Cole (1 review written)

*ordered a electrical product 2 weeks ago, they reckoned they have been putting a card through my door, but i never received any thing and have been waiting in for them. so after 2 days i rang up and asked where it is, they have been delivering it to the wrong address, so i gave them my right address and ye still getting delivered to the wrong address so i rang up again and the women was terrible rude and no help at all!! after ringing up everyday for 2 weeks, they still was giving them the… Read Full Review

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Xxxnatxxx's Comment

Written on: 19/06/2014

I completely agree with this review, pretty much the same thing happened to me. I ordered a few storage boxes and phoned them a week later asking where they were I was told they had the wrong address I confirmed the correct address with them and they said they would sent them again, the same thing kept happening I phoned them a number of times and they said the same thing, I also mentioned that of spent over £20 phone them because they never phoned me and they said it was not their fault and that I could email them I was not happy with this but still sent an email of complaint but had no reply, after 2 months the boxes came but 2 out of 3 were broken one of them was smashed to pieces and the other had several bad cracks, I phoned them again and they told me it was over 7 days after delivery so they couldn't do anything about it ( the person was very rude throughout the call) I informed them that it hadnt even been a week but they we're still reluctant to do anything about the matter and after 20 minutes of arguing and being put on hold every few minutes they finally agreed the refund the items weather the refund will happen is yet to be seen. I will NEVER be ordering from them again the service I have receive throughout has been outrageous.

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★☆☆☆☆

“poor customer service”

Written on: 24/05/2014 by twinkle83 (1 review written)

I recently bought a child's plastic microwave and was shocked to discover leaking batteries in the battery compartment. After emailing head office it took 6 weeks for them to get in touch to simply tell me to return the item, no apology just a snotty enquiry as to whether I had proof of purchase which I had emailed to them 3 times!!!! I was asked for my address so a letter of apology could be sent out but a week on still nothing. It took going into the store and the store manager calling to… Read Full Review

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★☆☆☆☆

“Worst experience...wouldnt recommend”

Written on: 11/05/2014 by RodneyKehoe58 (1 review written)

Ordered my parcel about a month ago. They have never been delivered. I emailed customer service with no replies as they just ignored my emails. They Did not refund me back my money as it seems they made a mistake in my home address.Worst experience ever in my life… Read Full Review

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★☆☆☆☆

“Value and Efficiency”

Written on: 28/04/2014 by Nikoe60 (1 review written)

It is always a pleasure to shop at Poundstretcher in Exeter. There is an excellent choice of goods and the prices are the best in the city. The assistants are invariably friendly and efficient and nothing is too much trouble for them… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EVER”

Written on: 19/04/2014 by Amiahn1968 (1 review written)

I unfortunately placed an order with Poundstretcher online. The order arrived with a large item missing and no invoice included. I rang customer services several times before anyone answered and when they eventually did, I had to hang on waiting for an assistant to trace the missing item. I was informed she would call the carriers and would get back to me. I waited and no call came, I rang back and was told that the carrier was delivering the missing item the same day. I waited in, it never… Read Full Review

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★☆☆☆☆

“Poor products and poor customer service”

Written on: 09/04/2014 by ArjunFarrell (1 review written)

I bought an outdoor box which I defy anyone to put together without breaking. Customer service was non existent. I will never buy anything from there again… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 03/04/2014 by cyFinn121 (1 review written)

Terrible customer service – wrong item dispatched, without VAT invoice. Being promised to receive exchange which did not happen, being constantly put on hold on the info line. Called head office to make complain about customer service, said I do not want to talk to customer service as I am trying to make complain about theirs work before I had a chance to finish I was put forward to customer service.... Worst shopping experience ever. Do not try to deal with those people… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 25/03/2014 by JazmineCorcoran497 (1 review written)

Customer service helplime Bad manners No empathy No refund for a faulty item - childs birthday present Hideous No apology… Read Full Review

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★☆☆☆☆

“Worst ”

Written on: 22/03/2014 by Alvaradovc496 (1 review written)

I order x5 steam mop online it stop work with in 30 mins of using it I phoned them up and they done is mess me around for 3 day I asked to talk to manger she was in meeting the second she wasn't in and then third time they laughter and but the phone down never getting any thing for they… Read Full Review

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★☆☆☆☆

“Complaint re lack of customer service.”

Written on: 22/02/2014 by fed010 (1 review written)

This companies customer service is appalling. Since October 2013 I have written three letters of complaint to senior people in this company. To date I have not had the courtesy of one reply. I have taken to making posts on their Facebook site still no reply. In fact they appear to have stopped people posting reviews for fear of criticism. What a way to conduct a business!… Read Full Review

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★☆☆☆☆

“Duvet”

Written on: 16/02/2014

I bought 2 x Coloroll duvets which appeared at first sight to be very good value. When the items arrived both of the internal item packages had been opened and one had obviously been removed from its wrapping and repacked. Had I wanted 'returns' or 'seconds' I would have accepted a reduced price but I paid the full price with no caveats on the purchase. I emailed the customer service but have received no answer whatsover let alone an acknowledgement of my complaint… Read Full Review

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★☆☆☆☆

“Employee!”

Written on: 15/01/2014

I am an employee for this company, and firstly, i would like to apologise on behalf of the rude members of staff that some of you have had to deal with, especially management but i would like to assure you that it is nothing personal, management speak to their staff horribly too. Secondly, i understand that many of you feel there are never enough staff on shop floor and trust me, we all feel the same. Even working on a 4 hour contract and being paid minimum wage for doing a 3 person job half… Read Full Review

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★☆☆☆☆

“Not given adjustment”

Written on: 05/12/2013 by Ian Denny (3 reviews written)

Purchased two bottles of Morning Fresh Washing up Liquid @ 2 for a £1. When I got home I checked my receipt and found I have not been charged the correct price. When I phoned them up to complain I was told that they used to be that price but the offer had now finished even though the price on the shelf was 2 for a £1. I will not be using this store again!!!… Read Full Review

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★☆☆☆☆

“i work there and ”

Written on: 23/09/2013

When I first started I had to open two shops I got told if I didn't do this then I would have no job at all so I had to do it as I needed the job both stores I had to set up and open one was an hour away and the other was two and a half hours away I work for this company as a sales manger I worked from a sales assist bare in mind before I was trained too do what a manger did I had to learn it all on my own I was left in the **** not knowing what to do on a low wage and not getting paid for a… Read Full Review

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★☆☆☆☆

“Employees are treated like dirt!”

Written on: 22/09/2013

I work in poundstretchers in wembley, London. All i can say is that the managers are SO RUDE! They treat us like dirt, like slaves. Telling us to restock everything in the store! We have to clean the store rooms, which has over 40,000 products and they want us to do it within a day!! My friend had to clean the store room by himself, he asked for help, the sales manager told him to 'shut up and finish your work' I went into work a couple of days ago, on a sunday. The sales manager again, was… Read Full Review

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★☆☆☆☆

“poor quality”

Written on: 15/09/2013

I purchased a set of curtains yesterday but had to return them today as they were stained. After exchanging them I unpacked the new set only to find that these were also stained, only worse than the first set , and in addition, there were rips in the lining and the stitching was done by somone whose mind was not on the job or performed by someone who was visually impaired. Where do they get their goods from???. There appears to be no quality control whatsoever. These will be returned tomorrow. … Read Full Review

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★☆☆☆☆

“very rude, unhelpful staff, takes forever to serve”

Written on: 06/08/2013

I went to the Stockport poundstretcher store today to return. It was a second time within a week I went to return something. The shop assistant treated me in a very rude way, like it woulfd not be in my right to return something. In the past they were always taking forever when asked to find something in the shop or simply said that they do not have something, while they had… Read Full Review

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