Poundstretcher Reviews

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★★☆☆☆
1.6 / 5
137
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  • Quality of service

  • Layout of shop

  • Value For Money

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Poundstretcher

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Latest Reviews

★☆☆☆☆

“why have you troubbled us”

Written on: 11/08/2017 by Baldwinby18 (1 review written)

Went with a shopping list to the Hall Green Birmingham needed quite a few items one was fencing which was on sale at £4.99 or 2 for £9 wanted 4 told by manager that I would have to pay an extra£0.50 for the odd one as he is not allowed to discount I felt he had no interest in customers I left without buying anything when I got home I checked last 12 months purchases which was over £700 I phoned the store manager to let him know -alright then- his response- I explained that his staffs jobs… Read Full Review

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★☆☆☆☆

“Stay away don't get a car parking fine from them.”

Written on: 01/08/2017 by rcrossley (12 reviews written)

It would be one star if I could have put that. Be very careful about shopping here purely because if you over stay in their car park you will be fined £90, even if the store is closed and they would obviously not be losing any business over that. They use a company called Civil Enforcement LTD. Who will issue court proceedings and add on as much money as they think they can get away with, in my case it's £328.69, what a joke. I have never shopped there since and will never again, I have told… Read Full Review

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★☆☆☆☆

“Absolutely poor quality”

Written on: 02/04/2017

Now if I paid a couple of pounds for the toys then I should expect to get rubbish but I purchased toys within the 2for£14 range both toys did not work. The robot did not walk like it said and the keyboard regardless of changing the battery just made a noise when it was turned on but nothing else. Purchased for birthday gifts so items were out of warranty so couldn't return. Both wee very poor quality. Think I'll be sticking to the toy offers in Asda and Argos and won't be returning to… Read Full Review

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★☆☆☆☆

“Yes, Poundstretcher really DOES stretch your pounds!”

Written on: 15/03/2017 by Kerr116 (1 review written)

CUSTOMER SERVICE REVIEW Went into local Poundstretcher to buy some bleach. The bleach should have cost me a total of £2. (I bought two bottles.) And yet, our wonderful local Poundstretcher managed to s-t-r-e-t-c-h my hard-earned cash to an amazing £47! Wow! Now there is a store that REALLY lives up to its name, AND its promise! What lucky customers we are! Only Poundstretcher could stretch our dosh from £2 to £47! How did they do it? Well, here's the secret. It was all so, so… Read Full Review

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★☆☆☆☆

“SOLAR PRODUCTS ARE SOLD WITHOUT WARRANTY”

Written on: 24/02/2017

I have received emails from Poundstretcher HO telling me the Solar kight sets i bought from them HAVE NO WARRANTY of any kind. I explained i bought several sets last July/August and most of them have failed. When u asked about warranty details They said in an email thsolar lights they sell HAVE NO WARRANTY OF ANY KIND. what a disgrace… Read Full Review

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★☆☆☆☆

“horrendous customer service”

Written on: 26/09/2016 by Khalilk103 (1 review written)

I have been shopping in your Leyton store (832-836 High Rd Leyton, Leyton, E10 6AE) for over 2 years without any hassle. I have been living in this area for 4 years and shopping in local stores without any incidents. In general, I am happy with your product quality and staff. Until today. I came in around 7:40pm as I needed a lunch box. I did not find what I was looking for, so I had a quick glance at another isle, when came back to the first one and after making sure I couldn't find what I was… Read Full Review

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★☆☆☆☆

“Poor Customer service, Pentrbach, Merthyr tydfil,...”

Written on: 10/09/2016

I took back two broken led bulbs, 79p each, they never had anymore in stock so they said to buy something and they would deduct the money from the said amount, I asked for a refund and she said it was company policy to not give it, I was really frostrated with is answer and asked to see a manager, there didn't appear to be a manager there but a stroppy mouthed teenager who did not want to know, this year I have spent about £300 with this company but they can go to hell as I will NEVER GO THERE… Read Full Review

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★★☆☆☆

“Customer service is woeful”

Written on: 19/08/2016 by tkRamirez44 (1 review written)

Asked a member of staff where a product I usually purchased was located after a store rejig. I was advised they no longer stocked it in a brusque manner Went in a few days later,walked down an aisle only to find a whole range of equivalent products. Staff obviously just couldn't be bothered… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 25/02/2016 by cox1e (2 reviews written)

I brought an item which I found out to be SIX months out of date, when I contacted customer services they requested I travel 30 minutes to return for a £1 refund. No apology! And it has taken a week to speak to someone. Poundland and 99p stores are much better for service, products, etc... use these instead… Read Full Review

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★☆☆☆☆

“Workfare slave labour ”

Written on: 13/02/2016 by McMillan393 (1 review written)

This company uses DWP slave labour forced to work or have benefits their stopped… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 30/01/2016 by EugeneWeaver (1 review written)

Staff are unhelpful and rude!!!! Making the whole experience not one that I would like to repeat!… Read Full Review

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★☆☆☆☆

“I hear from a friend in Huddersfield, they are...”

Written on: 12/11/2015 by Abigailk239 (1 review written)

I hear from a friend in Huddersfield, they are struggling and suppliers should ask for payments upfront… Read Full Review

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★☆☆☆☆

“Hipocrites and untrained monkeys stuck up area managers”

Written on: 30/10/2015 by GracieWentworth136 (1 review written)

Useless staff Hipocrites and untrained monkeys stuck up area managers,they have no idea how to run a company with overstocked warehouses using the toilets to store stock and even stock laying around in the Isles as the store wasn't big enough to keep the endless pallets of broken stock they sent us. Dangerous company to work for… Read Full Review

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★☆☆☆☆

“Poor Customer Service.”

Written on: 04/10/2015 by fed010 (2 reviews written)

Been in dispute with Poundstretcher since October 2013. Wrote 3 letters of complaint never received a reply. Posted 80 plus comments on their Facebook site. Never received one reply. Recently they appear to have removed this facility from the Facebook site, appears to be a form of censorship. Having posted my complaint on another customer complaints site I did have contact from them stating that because the complaint was now 2 years old there was now no employee left working at the Stafford… Read Full Review

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Johnataga's Response to fed010's Review

Written on: 27/10/2015

As a former employee of poundstretcher for over 5 years I can confirm that this true,the company employees monkeys for peanuts wages that are untrained and unorganised wastes profits and stock and is reflected throughout the slap happy attitude of head office.If you want a war with them they will not care as long as they still get their wages and their millions in profits each year

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★☆☆☆☆

“poundstretcher are a bunch of minimum wage slave...”

Written on: 27/08/2015 by kellyhope08 (1 review written)

couldn't have said it better myself.i have also worked for Poundstretcher and Thepethut and they are disgusting.The big bosses or so called regional and area managers come in expect you to be their slaves and have a perfect store for them on the budget of a corner shop.how they deliver the stock is a total mess often half of its broken.Dont get me started with the electrical items. All the staff are untrained and underpaid and I don't joke when I say underpaid Often they don't pay you for all… Read Full Review

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★☆☆☆☆

“Staff treated like dogs”

Written on: 02/08/2015

Sadly I work for this company and am trying my best to get away. If you do work here you can expect :- - NO or REALLY SHORT Breaks (example you work 12 hours with one half hour break and someone working a 4 hour shift gets a smoke every hour) - Rude management including bullying, favouritism (different rules for different people), the classic "I can do no wrong, its everyone else's fault"...this list goes on and on believe me. - Shocking Health and safety procedures - No credit for add-on… Read Full Review

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Kellyhope08's Comment

Written on: 27/08/2015

I couldn't have said it better myself.i have also worked for Poundstretcher and Thepethut and they are disgusting.The big bosses or so called regional and area managers come in expect you to be their slaves and have a perfect store for them on the budget of a corner shop.how they deliver the stock is a total mess often half of its broken.Dont get me started with the electrical items.
All the staff are untrained and underpaid and I don't joke when I say underpaid
Often they don't pay you for all yours hours you have worked even though your only on minimum wage to begin with !
They make a lot of Bull about there being cut off points in the month
But really they haven't a big enough budget and see what they can get away with.often putting your staff hours onto the managers payroll
Don't expect anything from these money grabbing pigs,NO BREAKS NO TRAINING NO RESPECT LATE WAGES EXTREME MULTI TASKING
SLAVES ON VERY VERY BASIC PAY
THEY EXPLOIT YOUNG STAFF OFTEN 16-18 and 18 -21 due to £3.79 per hour and £5.13 an hour for young staff

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Kellyhope08's Comment

Written on: 27/08/2015

I couldn't have said it better myself.i have also worked for Poundstretcher and Thepethut and they are disgusting.The big bosses or so called regional and area managers come in expect you to be their slaves and have a perfect store for them on the budget of a corner shop.how they deliver the stock is a total mess often half of its broken.Dont get me started with the electrical items.
All the staff are untrained and underpaid and I don't joke when I say underpaid
Often they don't pay you for all yours hours you have worked even though your only on minimum wage to begin with !
They make a lot of Bull about there being cut off points in the month
But really they haven't a big enough budget and see what they can get away with.often putting your staff hours onto the managers payroll
Don't expect anything from these money grabbing pigs,NO BREAKS NO TRAINING NO RESPECT LATE WAGES EXTREME MULTI TASKING
SLAVES ON VERY VERY BASIC PAY
THEY EXPLOIT YOUNG STAFF OFTEN 16-18 and 18 -21 due to £3.79 per hour and £5.13 an hour for young staff

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★☆☆☆☆

“Don't work for them and don't buy food or drink outofdate ”

Written on: 08/06/2015 by Zimmermanjv448 (1 review written)

I don't understand these shops,it's called poundstretcher and pethut although they are the same shop ? why not have one checkout the pethut sometimes has a staff member and sometimes doesn't because they are serving over poundstretcher side which means customers are confused and don't know how or where they have to pay.Also there aren't many prices in the pet section on anything much.seems to be different stock in there each time I have been every few months.Also the poundstretcher side seems… Read Full Review

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★★★★☆

“Staff Attitude Issue”

Written on: 12/05/2015 by Bea27 (1 review written)

Excellent store, pity about some particular members of staff! Recent visit atrocious - the girl on the till carried on talking to another member of staff all the while I was being served. Apart from "put your card in" these were the only words she uttered specifically to me! Where do you find these people? So rude and totally unacceptable but as they say "if you pay peanuts you get monkeys"!!!… Read Full Review

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★★★★☆

“shopping experience was great”

Written on: 11/05/2015 by JuliaBlevins (1 review written)

shopping at poundstretcher is always an enjoyable experience. plenty of choice and value for money. lovely friendly helpful staff. I would definitely recommend them to family and friends… Read Full Review

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★☆☆☆☆

“online service not fit for purpose”

Written on: 30/04/2015

Ordered cat litter delivery 7 weeks ago. Took my money straight away but aside from order confirmation heard nothing about delivery. Have chased up by phone and been promised call backs but none of my calls have been returned. No one has apologised or even given me any indication of whether the order could be fulfilled. Given up now as they clearly aren't interested. Have asked for order to be cancelled and a refund now, which might take 10 working days! Complete waste of time… Read Full Review

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