Oasis Reviews

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★★☆☆☆
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Oasis

Latest Reviews

★☆☆☆☆

“Horrible management ”

Written on: 18/03/2014 by MirandaHahn487 (1 review written)

Oasis in Cork Ireland have horrible management. They are incompetetant at retail management. I recently bought an item in the mahon point store and went to the city to the flagship to return it. It was a Saturday and there were no staff available. They were too busy tasking. The Sales manager was unable to process the refund and sought the store manager. This woman is managing there a long time and made me feel like a prisioner for returning an item. She spoke to another woman th entire time… Read Full Review

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★☆☆☆☆

“Oasis Jeans - Scarlet”

Written on: 01/03/2014 by 73Dillon (1 review written)

Do not buy these jeans! I made the mistake of buying two pairs, i loved the fit and the style, but they lasted for less than 4 months. The fabric in the front pockets is very poor quality, and tears very easily. The seam running up the seat of both sets of jeans split, leaving just threads of fabric. Fortunately my underpants were a similar colour to the jeans, otherwise i would have been left very exposed! A very bad buy!… Read Full Review

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★☆☆☆☆

“Don't order bags! ”

Written on: 13/01/2014

I ordered a bag and then it became out of stock, so i ordered another one and after fast delivery, i opened the parcel and when i picked up the bag, the handle snapped off! So i got a refund and ordered the same bag again and that was out of stock. The quality of the it bags are disgraceful!… Read Full Review

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★☆☆☆☆

“Poor Custormer Service”

Written on: 15/10/2013

I went to try on a few items of clothing including a cream jumper. The jumper left my (dark coloured)hair, vest top and black trousers absolutley covered in bits of cream fluff. I called a member of staff who came with her colleague to the cubicle. I showed them what had happened and asked if they might at least be able to offer me a clothes brush. Upon seeing the state of my hair and trousers, and realising it was their jumper which has caused this I was told by one of them to "shut up". I… Read Full Review

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★☆☆☆☆

“Impossible to get a refund/voucher from concession ”

Written on: 30/08/2013

I was bought a lovely top from the Oasis concession in John Lewis, however it didn't fit. As I don't live near a John Lewis I went to my nearest Oasis which is a concession in Debenhams. I didn't see anything suitable to exchange it for. I was told I couldn't have a refund as the Oasis concessions are in different stores, and I couldn't have a voucher as the voucher would be for Debenhams not Oasis therefore Debenhams would profit when I came to spend it, not Oasis! I was advised to keep… Read Full Review

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★★★★★

“Amazing service”

Written on: 22/08/2013

I tried to order a coat from oasis online twice but my giftcard would not work, it debited the money from the giftcard but would not process the order. I emailed Oasis Customer Service quite late in the evening - When I woke the next morning I already had an email saying that they will be able to refund it (they responded approx 5am), this had to be done twice because for some reason my giftcard would not work online. I today went to the Trafford Centre store and the two ladies behind the… Read Full Review

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★☆☆☆☆

“Horrible service”

Written on: 10/07/2013

I don't even know where to begin. First of all I ordered two dresses. They both came in sizes that were too big. I sent them back, with the postage and still have not gotten my money back. That was back in May. Customer service tolde to show proof that I mailed them back. I guess I was supposed to take a picture or something. Don't buy from this store! It's awful… Read Full Review

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★★★★★

“Great quality dress, fast delivery”

Written on: 28/05/2013 by sunlover789 (1 review written)

I bought an Oasis butterfly dress online from 'Oasis & Other Brands' at 20% discount (from Australia). It was only after placing my order that I read so many negative reviews about its online services etc, and was worried I would never see my dress.. But it arrived 8 days after ordering. I had received an email notifying of its arrival in mail centre the day before delivery. It was packaged well and came with a full length plastic cover and hanger. The quality is excellent, in fact, much… Read Full Review

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★☆☆☆☆

“Misleading company and online service, do not order...”

Written on: 11/05/2013 by Marmalade7714 (1 review written)

I have recently tried to order a dress online, it is for an occasion that is coming up shortly, so I ordered it last Sunday online. First I put my debit card details in, and it came up with a message saying 'we are unable to place your order', which I thought was very odd, so I tried my credit card instead and then my partner suggested maybe it was my bank, so he tried his debit card, everytime it came up with the simple message of 'unable to place your order' with no further details. It had… Read Full Review

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Lhibarker's Response to Marmalade7714's Review

Written on: 30/11/2013

Exactly the same has happened to me today. They have debited my card 3 times but kept asking me to try again, not sure what excuse they will give me as same delivery address as I had previously used. Totally unacceptable that you cannot phone them when they take your money, and even if the money is pending it is still unavailable for you to spend for 3 days. Rubbish company and I shall be writting to their MD.

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★☆☆☆☆

“Avoid at all costs”

Written on: 07/04/2013 by TaraP (1 review written)

The layout of this store manages to be both fussy and bland. With its perpetual, wilting 70% sales posters, it is more reminiscent of a 1990's B-Wise or Bon Marche store than a contemporary ladies fashion outlet and could learn much from its Solihull and Bullring counterparts. If you do need to return a faulty item, be prepared for severe interrogation from the condescending and aggressive store manager. I attempted to return a jumper that had shrunken in one direction only. I had the… Read Full Review

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★☆☆☆☆

“Returns policy”

Written on: 27/03/2013 by YorkshireLass63 (1 review written)

Recently I accompanied my daughter when she returned some evening leggings she had bought from Oasis. They cost £40. They are not the sort of leggings you wear everyday as they are very sparkly so she hadn't worn them a lot. They went into holes. We returned them to the Meadowhall store and were offered £8 because they were "now in the sale." This wasn't acceptable. We were then offered a full refund if we used the money on something else from the shop. We refused. After some… Read Full Review

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★★★★☆

“Service”

Written on: 22/01/2013 by Bernadotte (1 review written)

Don't really enjoy the town center shops in December and January, but have to say the friendly and helpful service I received in Oasis really cheered me up. Thanks. :-)… Read Full Review

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★☆☆☆☆

“Cardholders BEWARE”

Written on: 14/12/2012 by KimC6341 (1 review written)

Yesterday evening I contacted the Oasis help line number, requested to speak to a manger due to them breaching the data protection act, I was advised that no one was available and that I would get a call back within 48 hours, without prompting the operator I was then advised that you were aware that there had been an error in issuing statements, revealing other customers personal information. I have now had to block my account for security, which is an inconvenience as I now cannot use my… Read Full Review

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★☆☆☆☆

“BUYER BEWARE!!”

Written on: 30/11/2012 by Cocosd (1 review written)

I had a horrible online shopping experience with this company. If you're thinking about purchasing clothes online, think twice! I had ordered a small coat for $150 us dollars. I received the coat within a couple weeks, but they had sent a medium instead of the small I had ordered (I double-checked online.). It was already an oversized coat so it looked silly. I used the prepaid shipping to return the coat the next day. I waited around three weeks with no response. I contacted them several times… Read Full Review

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★☆☆☆☆

“Don't bother full stop!”

Written on: 30/11/2012 by Jane1993x (1 review written)

Oasis are just shocking. Not only did the store I go in to (Trafford Centre) give me the worst customer service I've ever received in my life- but in the last two months I've bought a skirt, belt and a dress. The skirt and the dress have huge holes in them, and i'd say a good 90% of the beads on the belt have dropped off. I BARELY wear these items and for them to fall apart is preposterous. Also- they weren't cheap!! The dress was £50, skirt £48 and the belt £20. Do yourself a favour and… Read Full Review

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★★★★★

“Excellent online customer service”

Written on: 23/11/2012 by Shop2love (1 review written)

I recently made an online purchase and had a problem with using a gift card online. I emailed them and they immediately refunded the money I wanted to use from the gift card. Their response was quick and resolved my problem easily unlike some other companies such as arcadia!! Their quality of clothes are worth the money and their delivery service is quick and friendly I will definitely purchase again!… Read Full Review

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★★★★★

“Very good customer service ”

Written on: 16/11/2012 by Sulliy (1 review written)

I brought an item at the stratford Westfield store on 14.11.12, I had this voucher and i went to the till and asked the lady that can i use this? She said only on the clothing and not on jewlery i was ok, i was looking around the store , when she then come up to me an said you could even use it on the 20%,I was so happy with the customer service and all the help she gave. She was so polite, patience, professional and she had a very good customer service i would recomend to my friends and family… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 29/10/2012

I love Oasis clothes however I've found the customer service appalling. I ordered a few things from them online & was not only sent the wrong item they also delayed charging my credit card by 1 month which has happened twice recently. When I contacted them about this it took them 10 days to get back to me (you can only contact them via email!) & I was tearing my hair out trying to explain to them what had happened & why it was unfair. I received no apology & got different people every-time I… Read Full Review

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★☆☆☆☆

“No money refund”

Written on: 17/09/2012 by Eve92 (1 review written)

Never ever order anything online from Oasis. I have never seen such a terrible service. Firstly I ordered a dress online from Rissian card and they charged me and after 10 days I still did not received an email that the order has dispatched and I emailed them to ask what is going on and found out that my order was cancelled due to paying by Russian card,however money gone from my account and now 3 weeks I do not have it back. Later I ordered from uk card however it was written that there is a… Read Full Review

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★☆☆☆☆

“Don't bother if you are from Australia”

Written on: 14/09/2012

Ok so, a couple of weeks ago I ordered 2 dresses with a 30% off code. So I placed the order through their website, entered all my details (I live in Australia) and everything seemed fine after receiving a email confirming my order and payment through PayPal Then 10 days later I send them an enquiry asking where my order is as the status still did not show that it was dispatched. Immediately I get a refund back from Paypal, but no explanation from Oasis. Then 4 hours later I get an email to… Read Full Review

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