Oasis Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“If you want to loose money order at oasis”

Written on: 04/08/2014 by lily134 (1 review written)

I ordere some clothes online and sent them back because they haven't fit. Im used to onlines Shops whoy say Your order arrived or at least a customer Service who help. Here is none of that. I ordered from Germany and sent the return within 14 days. I have the proof that the order arrived in the german postage center who send it to England. Now, after 1 month I still got no money back, no answer, only mails written for everyone. Its more than 100 Euro and i really feel being stolen. The best… Read Full Review

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Lily134's Response to lily134's Review

Written on: 19/08/2014

update: i got my Money back now after i've written a letter with return receipt and that i would would proceed further steps by my lawyer. i got the money back after 1 month that my return arrived.

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★★★★★

“Excellent online service”

Written on: 30/07/2014 by LaurenRafferty (1 review written)

Find it fantastic how if the item is out of stock or only in the less popular larger sizes they will still search the country to get the product to you from a store that has it!! Excellent sale prices for such good quality! Would recommend purchasing online from oasis over many other retail stores which never seem to have smaller sizes in stock!!… Read Full Review

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★★★★★

“Could not fault this company!”

Written on: 06/06/2014 by Amy_H (1 review written)

Oasis is by far the best company I have ever ordered from. If they've run out of stock online they'll search every store in the UK to find your product and send it out within 24 hours which is absolutely brilliant! Plus they have refunded my postage before which I've never found with any other online clothes shop. All clothes are too high quality. Would definitely recommend to anyone!… Read Full Review

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★☆☆☆☆

“Disaster Return Service”

Written on: 08/05/2014 by DanniHoll (1 review written)

I ordered a coat nearly two months ago, it arrived and the size was off. I am a regular shopper on ASOS, Misguided and TopShop and have returned items many times from the US. Never ever had a problem. So I was shocked to hear that Oasis have a 20 day processing window and they do not 'track' packages that are being returned. I learned this right after my package had been popped in the mail. So now my 150 dollar coat return is lost somewhere in between Dallas and their UK warehouse. Everytime I… Read Full Review

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★☆☆☆☆

“Just don't deliver”

Written on: 21/04/2014 by Baxter63 (1 review written)

Repeatedly try to order 'in stock' items that get cancelled as they are 'not in stock' (although if you order from a third party such as Debenhams they can get it sent to you directly from the Oasis warehouse) despite going through the same ordering process as with any other online store. Customer service is so poor. Repeatedly saying sorry is not good enough and they just send stock answers. To add insult even though they do not send your order they send a follow up email to review the item… Read Full Review

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★☆☆☆☆

“Horrible management ”

Written on: 18/03/2014 by MirandaHahn487 (1 review written)

Oasis in Cork Ireland have horrible management. They are incompetetant at retail management. I recently bought an item in the mahon point store and went to the city to the flagship to return it. It was a Saturday and there were no staff available. They were too busy tasking. The Sales manager was unable to process the refund and sought the store manager. This woman is managing there a long time and made me feel like a prisioner for returning an item. She spoke to another woman th entire time… Read Full Review

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★☆☆☆☆

“Oasis Jeans - Scarlet”

Written on: 01/03/2014 by 73Dillon (1 review written)

Do not buy these jeans! I made the mistake of buying two pairs, i loved the fit and the style, but they lasted for less than 4 months. The fabric in the front pockets is very poor quality, and tears very easily. The seam running up the seat of both sets of jeans split, leaving just threads of fabric. Fortunately my underpants were a similar colour to the jeans, otherwise i would have been left very exposed! A very bad buy!… Read Full Review

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★☆☆☆☆

“Don't order bags! ”

Written on: 13/01/2014

I ordered a bag and then it became out of stock, so i ordered another one and after fast delivery, i opened the parcel and when i picked up the bag, the handle snapped off! So i got a refund and ordered the same bag again and that was out of stock. The quality of the it bags are disgraceful!… Read Full Review

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★☆☆☆☆

“Poor Custormer Service”

Written on: 15/10/2013

I went to try on a few items of clothing including a cream jumper. The jumper left my (dark coloured)hair, vest top and black trousers absolutley covered in bits of cream fluff. I called a member of staff who came with her colleague to the cubicle. I showed them what had happened and asked if they might at least be able to offer me a clothes brush. Upon seeing the state of my hair and trousers, and realising it was their jumper which has caused this I was told by one of them to "shut up". I… Read Full Review

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★☆☆☆☆

“Impossible to get a refund/voucher from concession ”

Written on: 30/08/2013

I was bought a lovely top from the Oasis concession in John Lewis, however it didn't fit. As I don't live near a John Lewis I went to my nearest Oasis which is a concession in Debenhams. I didn't see anything suitable to exchange it for. I was told I couldn't have a refund as the Oasis concessions are in different stores, and I couldn't have a voucher as the voucher would be for Debenhams not Oasis therefore Debenhams would profit when I came to spend it, not Oasis! I was advised to keep… Read Full Review

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★★★★★

“Amazing service”

Written on: 22/08/2013

I tried to order a coat from oasis online twice but my giftcard would not work, it debited the money from the giftcard but would not process the order. I emailed Oasis Customer Service quite late in the evening - When I woke the next morning I already had an email saying that they will be able to refund it (they responded approx 5am), this had to be done twice because for some reason my giftcard would not work online. I today went to the Trafford Centre store and the two ladies behind the… Read Full Review

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★☆☆☆☆

“Horrible service”

Written on: 10/07/2013

I don't even know where to begin. First of all I ordered two dresses. They both came in sizes that were too big. I sent them back, with the postage and still have not gotten my money back. That was back in May. Customer service tolde to show proof that I mailed them back. I guess I was supposed to take a picture or something. Don't buy from this store! It's awful… Read Full Review

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★★★★★

“Great quality dress, fast delivery”

Written on: 28/05/2013 by sunlover789 (1 review written)

I bought an Oasis butterfly dress online from 'Oasis & Other Brands' at 20% discount (from Australia). It was only after placing my order that I read so many negative reviews about its online services etc, and was worried I would never see my dress.. But it arrived 8 days after ordering. I had received an email notifying of its arrival in mail centre the day before delivery. It was packaged well and came with a full length plastic cover and hanger. The quality is excellent, in fact, much… Read Full Review

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★☆☆☆☆

“Misleading company and online service, do not order...”

Written on: 11/05/2013 by Marmalade7714 (1 review written)

I have recently tried to order a dress online, it is for an occasion that is coming up shortly, so I ordered it last Sunday online. First I put my debit card details in, and it came up with a message saying 'we are unable to place your order', which I thought was very odd, so I tried my credit card instead and then my partner suggested maybe it was my bank, so he tried his debit card, everytime it came up with the simple message of 'unable to place your order' with no further details. It had… Read Full Review

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Lhibarker's Response to Marmalade7714's Review

Written on: 30/11/2013

Exactly the same has happened to me today. They have debited my card 3 times but kept asking me to try again, not sure what excuse they will give me as same delivery address as I had previously used. Totally unacceptable that you cannot phone them when they take your money, and even if the money is pending it is still unavailable for you to spend for 3 days. Rubbish company and I shall be writting to their MD.

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★☆☆☆☆

“Avoid at all costs”

Written on: 07/04/2013 by TaraP (1 review written)

The layout of this store manages to be both fussy and bland. With its perpetual, wilting 70% sales posters, it is more reminiscent of a 1990's B-Wise or Bon Marche store than a contemporary ladies fashion outlet and could learn much from its Solihull and Bullring counterparts. If you do need to return a faulty item, be prepared for severe interrogation from the condescending and aggressive store manager. I attempted to return a jumper that had shrunken in one direction only. I had the… Read Full Review

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★☆☆☆☆

“Returns policy”

Written on: 27/03/2013 by YorkshireLass63 (1 review written)

Recently I accompanied my daughter when she returned some evening leggings she had bought from Oasis. They cost £40. They are not the sort of leggings you wear everyday as they are very sparkly so she hadn't worn them a lot. They went into holes. We returned them to the Meadowhall store and were offered £8 because they were "now in the sale." This wasn't acceptable. We were then offered a full refund if we used the money on something else from the shop. We refused. After some… Read Full Review

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★★★★☆

“Service”

Written on: 22/01/2013 by Bernadotte (1 review written)

Don't really enjoy the town center shops in December and January, but have to say the friendly and helpful service I received in Oasis really cheered me up. Thanks. :-)… Read Full Review

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★☆☆☆☆

“Cardholders BEWARE”

Written on: 14/12/2012 by KimC6341 (1 review written)

Yesterday evening I contacted the Oasis help line number, requested to speak to a manger due to them breaching the data protection act, I was advised that no one was available and that I would get a call back within 48 hours, without prompting the operator I was then advised that you were aware that there had been an error in issuing statements, revealing other customers personal information. I have now had to block my account for security, which is an inconvenience as I now cannot use my… Read Full Review

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★☆☆☆☆

“BUYER BEWARE!!”

Written on: 30/11/2012 by Cocosd (1 review written)

I had a horrible online shopping experience with this company. If you're thinking about purchasing clothes online, think twice! I had ordered a small coat for $150 us dollars. I received the coat within a couple weeks, but they had sent a medium instead of the small I had ordered (I double-checked online.). It was already an oversized coat so it looked silly. I used the prepaid shipping to return the coat the next day. I waited around three weeks with no response. I contacted them several times… Read Full Review

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★☆☆☆☆

“Don't bother full stop!”

Written on: 30/11/2012 by Jane1993x (1 review written)

Oasis are just shocking. Not only did the store I go in to (Trafford Centre) give me the worst customer service I've ever received in my life- but in the last two months I've bought a skirt, belt and a dress. The skirt and the dress have huge holes in them, and i'd say a good 90% of the beads on the belt have dropped off. I BARELY wear these items and for them to fall apart is preposterous. Also- they weren't cheap!! The dress was £50, skirt £48 and the belt £20. Do yourself a favour and… Read Full Review

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