Oasis Reviews
Latest Reviews
★★★★★
“Great quality dress, fast delivery”
Written on: 28/05/2013 by sunlover789
I bought an Oasis butterfly dress online from 'Oasis & Other Brands' at 20% discount (from Australia). It was only after placing my order that I read so many negative reviews about its online services etc, and was worried I would never see my dress.. But it arrived 8 days after ordering. I had received an email notifying of its arrival in mail centre the day before delivery. It was packaged well and came with a full length plastic cover and hanger. The quality is excellent, in fact, much... (read more)
★☆☆☆☆
“Misleading company and online service, do not order...”
Written on: 11/05/2013 by Marmalade7714
I have recently tried to order a dress online, it is for an occasion that is coming up shortly, so I ordered it last Sunday online. First I put my debit card details in, and it came up with a message saying 'we are unable to place your order', which I thought was very odd, so I tried my credit card instead and then my partner suggested maybe it was my bank, so he tried his debit card, everytime it came up with the simple message of 'unable to place your order' with no further details. It had... (read more)
★☆☆☆☆
“Avoid at all costs”
Written on: 07/04/2013 by TaraP
The layout of this store manages to be both fussy and bland. With its perpetual, wilting 70% sales posters, it is more reminiscent of a 1990's B-Wise or Bon Marche store than a contemporary ladies fashion outlet and could learn much from its Solihull and Bullring counterparts. If you do need to return a faulty item, be prepared for severe interrogation from the condescending and aggressive store manager. I attempted to return a jumper that had shrunken in one direction only. I had the... (read more)
★☆☆☆☆
“Returns policy”
Written on: 27/03/2013 by YorkshireLass63 (1 review written)
Recently I accompanied my daughter when she returned some evening leggings she had bought from Oasis. They cost £40. They are not the sort of leggings you wear everyday as they are very sparkly so she hadn't worn them a lot. They went into holes. We returned them to the Meadowhall store and were offered £8 because they were "now in the sale." This wasn't acceptable. We were then offered a full refund if we used the money on something else from the shop. We refused. After... (read more)
★★★★☆
“Service”
Written on: 22/01/2013 by Bernadotte
Don't really enjoy the town center shops in December and January, but have to say the friendly and helpful service I received in Oasis really cheered me up. Thanks. :-) (read more)
★☆☆☆☆
“Cardholders BEWARE”
Written on: 14/12/2012 by KimC6341
Yesterday evening I contacted the Oasis help line number, requested to speak to a manger due to them breaching the data protection act, I was advised that no one was available and that I would get a call back within 48 hours, without prompting the operator I was then advised that you were aware that there had been an error in issuing statements, revealing other customers personal information. I have now had to block my account for security, which is an inconvenience as I now cannot use my... (read more)
★☆☆☆☆
“BUYER BEWARE!!”
Written on: 30/11/2012 by Cocosd
I had a horrible online shopping experience with this company. If you're thinking about purchasing clothes online, think twice! I had ordered a small coat for $150 us dollars. I received the coat within a couple weeks, but they had sent a medium instead of the small I had ordered (I double-checked online.). It was already an oversized coat so it looked silly. I used the prepaid shipping to return the coat the next day. I waited around three weeks with no response. I contacted them several... (read more)
★☆☆☆☆
“Don't bother full stop!”
Written on: 30/11/2012 by Jane1993x
Oasis are just shocking. Not only did the store I go in to (Trafford Centre) give me the worst customer service I've ever received in my life- but in the last two months I've bought a skirt, belt and a dress. The skirt and the dress have huge holes in them, and i'd say a good 90% of the beads on the belt have dropped off. I BARELY wear these items and for them to fall apart is preposterous. Also- they weren't cheap!! The dress was £50, skirt £48 and the belt £20. Do yourself a favour and... (read more)
★★★★★
“Excellent online customer service”
Written on: 23/11/2012 by Shop2love (1 review written)
I recently made an online purchase and had a problem with using a gift card online. I emailed them and they immediately refunded the money I wanted to use from the gift card. Their response was quick and resolved my problem easily unlike some other companies such as arcadia!! Their quality of clothes are worth the money and their delivery service is quick and friendly I will definitely purchase again! (read more)
★★★★★
“Very good customer service ”
Written on: 16/11/2012 by Sulliy
I brought an item at the stratford Westfield store on 14.11.12, I had this voucher and i went to the till and asked the lady that can i use this? She said only on the clothing and not on jewlery i was ok, i was looking around the store , when she then come up to me an said you could even use it on the 20%,I was so happy with the customer service and all the help she gave. She was so polite, patience, professional and she had a very good customer service i would recomend to my friends and... (read more)
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Showing 1 - 10 of 43 Reviews
★☆☆☆☆
“Terrible customer service”
Written on: 29/10/2012
I love Oasis clothes however I've found the customer service appalling. I ordered a few things from them online & was not only sent the wrong item they also delayed charging my credit card by 1 month which has happened twice recently. When I contacted them about this it took them 10 days to get back to me (you can only contact them via email!) & I was tearing my hair out trying to explain to them what had happened & why it was unfair. I received no apology & got different people every-time... (read more)
★☆☆☆☆
“No money refund”
Written on: 17/09/2012 by Eve92
Never ever order anything online from Oasis. I have never seen such a terrible service. Firstly I ordered a dress online from Rissian card and they charged me and after 10 days I still did not received an email that the order has dispatched and I emailed them to ask what is going on and found out that my order was cancelled due to paying by Russian card,however money gone from my account and now 3 weeks I do not have it back. Later I ordered from uk card however it was written that there is... (read more)
★☆☆☆☆
“Don't bother if you are from Australia”
Written on: 14/09/2012
Ok so, a couple of weeks ago I ordered 2 dresses with a 30% off code. So I placed the order through their website, entered all my details (I live in Australia) and everything seemed fine after receiving a email confirming my order and payment through PayPal Then 10 days later I send them an enquiry asking where my order is as the status still did not show that it was dispatched. Immediately I get a refund back from Paypal, but no explanation from Oasis. Then 4 hours later I get an email to... (read more)
★☆☆☆☆
“Such a shame”
Written on: 11/09/2012 by LucySqueeze (1 review written)
So.............i love Oasis clothes - i really do. I work in the city in a conservative office so Oasis gives me an option of a great work outfit that is not too bland without me worrying about giving my boss a heart attack that i might have some individualism. BUT the Online service has had me in tears. About 8 months ago i tried to order things and it was such a disaster that the order ended up being cancelled and no clothes recieved and then i had a screaming row with them to get the... (read more)
★☆☆☆☆
“Oasis have lost my order”
Written on: 30/07/2012 by Disappointed52 (1 review written)
I purchased a number of items on line towards the end of June. As I regularly purchase items online with Oasis I know it takes some time to process returns in the shop. I therefore decided to use the collect + returns service. Unfortunately my refund has not been processed. I have been receiving sporadic e mails from somebody called Gintaude who confirmed a week last friday that the refund that I am owed had been processed. When I contacted my credit card company it turns out this is not... (read more)
★★★★★
“I had a positive experience”
Written on: 24/07/2012 by jenny-hen (11 reviews written)
I bought a dress from the website last month and had a good experience. There was lots of choice, the sizing was spot on and the prices were reasonable for the quality. The delivery was really quick, and I also got free shipping, but not just that the delivery options were good and you could have a 90 minute delivery! I liked how the website actually showed a model wearing the clothes and not just a mannequin, it gave you a good estimation of how it would look on. I would definitely shop at... (read more)
★☆☆☆☆
“WORST ONLINE SERVICE EVER”
Written on: 23/07/2012
I placed an order for 3 dresses and entered the details of my Cyprus visa. I immediately got a message from my bank that the money was debited from my account and an email from oasis saying thank for your order. A few days later dresses not delivered and I log on to my account only to find out that my order was cancelled. Noone had informed, I had to find out on my own. I sent an enquiring email to customer services and they told me that my order was cancelled because they do not accept... (read more)
★☆☆☆☆
“Card Charged Twice”
Written on: 17/07/2012
On Sunday I purchased a number of items online at Oasis in the sale totally £170. An email confirmed my purchases and my card was charged. The email also stated that some items needed to be located. When all the items were located I received a number of emails, totally unaware that they were charging my card AGAIN! When i looked on my online banking I noticed £92 was unaccounted for, so I contacted my bank - they confirmed that Oasis had charged my card again. I have tried to contact... (read more)
★☆☆☆☆
“Returning good lost and no phone number”
Written on: 09/07/2012
I have used Oasis for the first time and never again. I returned a pair of trousers as they did not fit. I used the Collect+ service so I knew I could track the item back to the store for my refund and it would not be lost. But no Collect+ have lost it. I now have the pleasure of trying to get my money back and alas no phone number for customer services at Oasis, just an email. I have emailed but no reply. All I want it my money back. So I need to wait for Oasis to eventually reply as to how... (read more)
Guest's Comment
Written on: 13/07/2012
I am having the exact same problem - they dont reply to emails, no phone number, nothing.... yet they bill your credit card quick enough.
A complete and utter bloody nightmare - DO NOT USE this company they are beyond a joke!
Never ever again, this is the first and LAST TIME I will use them.
Be warned, stick to decent companies of which this is not one!
Reply to this comment
Sassysj's Comment
Written on: 13/07/2012
Contact your credit card company, I too am having the very same problem.
They are not keeping my money thats for sure!
I will never use them again and like you, this is the first time ive used them.
Utter incompetence!!
Reply to this comment
★☆☆☆☆
“Resetting Password is a joke!”
Written on: 13/06/2012
I have had problems with OASIS online in the past, however I saw a pair of shoes in the sale online and decided to give OASIS another try. I mistakenly thought their customer service may just have improved. How wrong I was. I had forgotten my password, so I clicked on the Forgotten Password link. The email came through, I clicked on the link to reset password and got taken straight to the OASIS page, where there was no way to reset it. I tried many times and to no avail. I then wanted to... (read more)
See next 10 reviews
Showing 11 - 20 of 43 Reviews
★☆☆☆☆
“Online service is a joke”
Written on: 18/05/2012 by April88
On the 25th of April this year I ordered several items from Oasis online coming to a total of £213. I have been charged the full £213 however I am still waiting on the delivery of one item, this is almost a month on from the original order. I have emailed Oasis several times and keep getting replies telling me the item will be dispatched soon. I feel now they are beginning to ignore my emails as the past two have been ignored. I feel like I am being robbed! It is even more annoying because... (read more)
★☆☆☆☆
“oasis”
Written on: 15/05/2012
den værste nethandel nogensinde..efter 25 mails mindst stadig ingen varer men heller ikke penge retur. :( (read more)
★☆☆☆☆
“Appalling customer service!!!!”
Written on: 15/05/2012 by kledger (1 review written)
Payment taken twice and one item NOT delivered!! DO NOT USE THIS ONLINE STORE - THEY ARE COMPLETELY INCOMPETENT!! I placed an order for 4 products from Oasis on the 12th May, the full amount of 157 pounds was debited from my visa debit account on that day. One of the items i ordered was not immediately available so the first 3 were dispatched first, I was then charged AGAIN for these three items, which total 112 pounds! My bank have confirmed that Oasis had made both transactions and... (read more)
★☆☆☆☆
“Oasis Online”
Written on: 09/05/2012 by laurenashley86 (1 review written)
If i could give a zero stars i would do. I always order online for conveniance. I placed an orde with Oasis for a hair comb for a wedding that I am going to be attending. This item arrived 4 days after it was supposed to. The item was packaged in a very large plastic bags. Of which I would normally expect clothes to come in. When ordering of many other high street sites I have always experienced that jewelary and the like comes in boxes, not a bag. The item was very badly damaged,... (read more)
★☆☆☆☆
“what is wrong with the online system???”
Written on: 29/04/2012
This has happened to me twice already. On ordering an item, I later found out that oasis could not fulfil my order because they had no more stock!!! If there are no more items in stock then why falsely advertise this on the website and raise customers' hopes up?? And they didn't offer any compensation either, and on the second time they didn't even bother to inform me about the cancellation, I had to chase up customer services and they just offered an insincere apology. I am so angry that it... (read more)
★☆☆☆☆
“Not worth the hassle”
Written on: 19/04/2012
I ordered an item online. After not hearing anything beyond the confirmation email, I contacted customer services a few days later. The only way you can contact them is via their website using an online form. There is no telephone number. It turned out that they had cancelled my order without telling me claiming that my order 'did not meet security requirements of their site'. I had previously ordered from them using the same details, so I was baffled to say the least. Maybe it was to do... (read more)
★☆☆☆☆
“Oasis online”
Written on: 17/04/2012
I have also had the worst shopping experience with Oasis. They have no phone service and so you can only contact them by email. When they reply they don't respond to your question but only give stock answers. I returned an item and wanted to exchange it for something and then the problems started. After a long and protracted series of emails (even though they received the return) I have ended up out of pocket and furious. I have had no apology, and from what I've heard from friends this... (read more)
★★★★★
“Amazing Service in Your Sligo Store”
Written on: 05/04/2012
I would really like to admire and compliment the service I have recieved in your sligo store. From the minute I went in the door I was greeted by helpful lovely girls. I must mention their names-Sandra and Eira. Shopping stresses me out so much but with Eiras confident help with me choosing a dress I came away with a smile on my face and I was amazed how helpful she was. No matter what day I go into Oasis Sandra and Eira are always there to assist me and help me with anything I ask. I work... (read more)
★☆☆☆☆
“Worse Customer Service Ever Experienced!”
Written on: 13/03/2012 by VeryAnnnoyed2809 (1 review written)
After two nightmare experiences using Oasis' 90 minute delivery service and next day option I decided to take my chances ordering a jacket I really wanted instore for a holiday. I was promised the jacket would arrive within 5 working days to my home address and guess what 6 days later no item and £60 lighter! As other reviewers have mentioned there is NO telephone number for their Customer Services anymore, I can only presume this is due to the volume of complaints, so you have to rely on... (read more)
★★★☆☆
“Expensive for the Quality”
Written on: 17/02/2012 by lisaf (1 review written)
Oasis has got so expensive, its ridiculous for the poor quality of the clothing they sell, £42 for a simple cardigan for example is far too much, its beginning to price its goods at the higher end of the high street market without matching the quality. (read more)
See next 10 reviews
Showing 21 - 30 of 43 Reviews
★☆☆☆☆
“They cancelled 3 items from my order”
Written on: 12/12/2011
Oasis cancelled 3 "in stock" items that I ordered. I'm highly disappointed: enough said! (read more)
★☆☆☆☆
“terrible online service”
Written on: 08/12/2011 by Helen999
i ordered my dress in 20 october, and still 08.12 i havent recived yet, i wrote e-mail to ask how long it takes to sent in France, they answered that it depends what i ordered. So no one knows when i will recive it.On their link they dons show information how long it take to deliver in other Europe countries, except UK and USA. Aldso i cant log in, so i made password remind, but i havnt got password on my e-mail, usually its takes 2 min , because system sent it automatically. What a shity... (read more)
★☆☆☆☆
“Online shopping experience - worst ever encountered”
Written on: 07/12/2011
After 2 weeks of placing an order, and payment being taken from my account no delivery has been made or attempted. Initially i tried logging into my account on their website only to be continually told my email address does not match their records, even though they had managed to send confirmation emails to the same address. Next step, i tried to contact their customer services by phone. After 2.5 hours and being charged at least 12p per minute i give up and tried the online query system.... (read more)
Paul38's Comment
Written on: 08/12/2011
update - since post, i finally recieved a response to indicate items have been lost in transit and a refund will be made in 5 - 7 working days....
The least i would have expexted was for the order to be immediatly dispatched. However after requesting this I was advsed it was not possible via email. To which i pointed out i was not trying to oder via email but requesting my initial order to be fulfilled to place an order via email. After painful emails i finally had to accetpt that Osais customer services are absoulty useless and to accept i will never be using their services - or lack off again.
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★☆☆☆☆
“Absolute Sham”
Written on: 15/11/2011
About a year ago I purchased a Living Social Voucher for £12 and received a £25 gift voucher for Oasis in return, including free delivery. I made use of the voucher by purchasing nearly £300 worth of goods, including a few sale items. Some of the items I received were damaged and stained so I returned the full order. I received a refund, minus the £25 gift voucher. I contacted Customer Service to ask if they could provide a new voucher code or refund my £12. After several emails -this... (read more)
★☆☆☆☆
“MY EXPERIENCE OF OASIS ONLINE CUSTOMER SERVICE S TERRIBLE”
Written on: 07/11/2011
I RETURNED A COAT, THAT I HAD ORDERED ONLINE FROM OASIS STORES. I OBTAINED THE RECEIPT AND DID EVERYTHING CORRECTLY IN RETURNING THE ITEM. AFTER 2 WEEKS OF NOT RECEIVING A REFUND THROUGH PAYPAL, I TRIED CONTACTING OASIS. YOU CAN ONLY CONTACT THEM BY EMAIL OR THOUGH A GENERATED CONTACT BOX. I RECEIVED THE USUAL GENERATED REPLY OF 'THANK YOU AND WE WILL BE IN CONTACT WITHIN 2 DAYS'! I FINALLY MANAGED TO FIND A PHONE NUMBER ONLINE FOR THEM. IT HAS TAKEN ME A WEEK TO BE ABLE TO GET ANYONE TO... (read more)
★☆☆☆☆
“TERRIBLE ”
Written on: 11/10/2011
It has been 3 weeks since i ordered a dress off their website. The order never worked yet i was billed for it. The amount of emails sent and none being returned shows how terrible their costumer service is. The dress i wanted was beautiful, but at this point i want my money back on my credit card. I have never had an online shoping experience as bad as this one. As for their instore treatment, I don't know, but never again will i buy from them. Hello, (read more)
Emmajasper's Comment
Written on: 07/11/2011
Very similar to my experience too.
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★★☆☆☆
“Nice stuff, but way too pricey for what's on offer. ...”
Written on: 26/11/2009
Nice stuff, but way too pricey for what's on offer. I'd compare Oasis to shops like Topshop, Miss Selfridge or NEXT, that is fashionable and good quality, but Oasis is about twice the price. Whenever I see a nice item in Oasis, I gasp at the price, walk round to Topshop or H&M and get exactly the same thing for half the price! And you don't "get what you pay for", all their stuff's still made of cheap fabrics like polyester and I have tops from Oasis that go bobbly or fall apart!
They...
(read more)
☆☆☆☆☆
“I bought a dress for my holiday and when i went to...”
Written on: 28/07/2008 by parkinsw
I bought a dress for my holiday and when i went to wear it i saw that the lining was ripped, so i took it straight off and took it back when i got home. Oasis refused to change it as they said the damage was not a manufactures fault and basically thought that i had done it myself which i hadn't. I had the receipt but had taken the label off the dress and i took it back ten days after i had brought it. I ended up writing to them and was told to send the dress away to be examine to which they... (read more)
★★☆☆☆
“I usually go there to have a look, but I can't...”
Written on: 16/12/2007
I usually go there to have a look, but I can't remember when I bought something there (if ever!). It's too expensive for the quality offered, quality which you can easily find at a sensible price in many other shops. I saw a pullover today - expensive, of course - but the quality... sorry...I wouldn't wear it even if it was free. As for the fashion, yes, they are fashionable, but that doesn't mean they look good! (read more)
★★★★☆
“Oasis is a fantastic store, always have lots of choice...”
Written on: 11/12/2005 by Belle16 (99 reviews written)
Oasis is a fantastic store, always have lots of choice and different styles. The clothes are fashionable yet wearable, and very well fitting. They have a brilliant choice of accessories too. Staff are helpful and friendly, and will order items especially. Prices are a little expensive but you pay for what you get- the quality of items is very good. (read more)
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Showing 31 - 40 of 43 Reviews
★★★☆☆
“Although I like Oasis, has anyone else noticed how it...”
Written on: 16/10/2005 by angel05
Although I like Oasis, has anyone else noticed how it has got very expensive in comparison to what it used to be? I often see similar styles to what Oasis have in other shops, but Oasis always seem to be that little bit more expensive. I do still like the shop though. (read more)
★★★★★
“Oasis has very similar clothes to those in Wallis! ”
Written on: 16/04/2005 by Emilie (3 reviews written)
Oasis has very similar clothes to those in Wallis!
I love it! Dressing rooms are fab and the staff are lovely! Really enjoyed shopping there.
(read more)
★★★★★
“Oasis is my favourite ladies clothing store. Every...”
Written on: 16/01/2005 by cheekykoala (20 reviews written)
Oasis is my favourite ladies clothing store. Every time I go in the shop they always have new items to keep up with the latest fashion trends. As I am only small and have a very small frame and a small waste I find it hard to find clothes that are fitted, but Oasis has never failed me. Not only do they sell clothes, but also jewellery, watches, shoes and underwear. They have clothes for every occasion, whether it is work clothes for the office, casual clothes for the weekend or party clothes... (read more)
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Guest's Response to Disappointed52's Review
Written on: 31/07/2012
I am currently having the same problem with Oasis!! I returned 2 dresses at the same time in the same packaging but they are claiming they only received one of the dresses. I emailed a copy of my proof of purchase and it clearly shows the weight of the package I sent so they could tell there was 2 dresses in there. They are now ignoring my emails. My credit card bill is now due and im gonna have to pay it! I just want my refund....