Nectar Card Reviews

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Nectar Card
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Latest Reviews

“Customer Services What Customer Service”

★☆☆☆☆

written by Porter118 on 05/02/2024

What a waste of time Nettie card customer services area. The first gent who could hardly put a sentence together in English could not understand the issue and so put the phone down. 15 mins later was connected to a lady who again could not speak English (why employ these people if the language is English who can’t fully speak it) she just kept saying there is not a problem when Sainsbury’s are saying there is. Shambles utter shambles and frustrating

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“Customer services cost 50p a minute to call!”

★☆☆☆☆

written by on 05/01/2024

Spent over £1000 pounds when I did call them for my points customer services over confident and told me they don’t owe me points. When I called them back I was asked for debit/credit card number. Which I was told there not allowed to ask me for. On the phone on hold for over 10 minutes £50p a minute. Then told to go on chat services which took over 4 minutes to load up. Then was told to hand over copy of receipt with my debit card number on it. Then the chat service was not in service for around 15 min when it did go in reception was told to hold while they speak to manager when it was authorised.Was given points 3 months later as a Goodwill gesture. After spending over £7 on the phone and Data. And over 4 hours of my Time!

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“Call centre a waste of time and money ”

★☆☆☆☆

written by Johndiscruntled on 02/01/2024

I had my nectar card blocked, trying to get it unblocked was a nightmare there was so much background noise, I couldn't hear her they kept asking stupid security questions, and I still didn't get my card sorted. It was supposed to be a loyalty card I'm thinking of binning the cards if it isn't sorted soon and shop elsewhere.

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“Nectar hotels”

★☆☆☆☆

written by suehotel on 09/12/2023

I've been trying to redeem points for a nectar hotel stay. It's proving impossible as the website freezes every time despite trying on four diffetent devices. I've contacted head office, live chat and help lines. No one is able to solve the problem. They are not interested and just ask the same questions in each email. I was promised a call back yesterday morning within the hour. I'm still waiting. Nectar hotels are hopeless.

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“Customer serv absolutely appalling, impossible recover...”

★☆☆☆☆

written by unhappy2023 on 13/09/2023

Had more than £20 pounds in points when my card was taken with other card, was impossible to recover it,custoemr service useless, they kept going round and round in circles having no clue how to help. Picked up a new card, impossible to register online! chat online, useless, rude agent, couldn't help me again. This is ridiculous and such a waste of time and money.

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“Worst especience”

★☆☆☆☆

written by Daline40 on 11/09/2023

I applied for a card, mainly because there are considerable discounts available for cardholders. Having applied, I was told I already had an account and was advised of my account number. Trying to log in I was informed I needed to register my account. When I tried to do this an email advised I needed to open an account! Over 90 minutes was spent using the Chat facility and despite following all the instructions (even though I had tried them before) and getting confirmation that all my details were correct it was still impossible to complete the registration. In the end, the agent disconnected the Chat. This is the worst experience I have ever encountered with any account.

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“Not worth it”

★☆☆☆☆

written by Manchester21 on 23/07/2023

I've been trying for several months now to gain access to my Nectar account and use the points built up but Nectar have decided I did not pass security on one of their questions - because I could not recall the date I applied for a Nectar account. Despite confirming lots of other far more relevant, important answers though. I do not use Sainsburys as regular now mainly due to this aggravation. Waste of time complaining through Sainsburys also, as I tried.

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“Call centre”

★☆☆☆☆

written by 1961Bates on 16/01/2023

The call centre people are extremely incompetent! Very basic knowledge of the English language! They are extremely inefficient! They have no idea about problems solving! Extremely low IQ level! They have absolutely no idea of what they are doing! Much too long of a list of negative things to write so I will just say that the experience with them was terrible! Nectar should re-structure and start hiring people who competent!

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“Well done!”

★☆☆☆☆

written by Emery70 on 12/11/2022

During my last visit to the supermarket, I've been issued some coupons. One of them told me that I've redeemed 25 of my offers in the app so far this year. That's 1480 points worth at least £7. We are November time, slightly 46 weeks away. With an average trolley cost of £100 per week, I've spent £4600 in there so far. Do the math and you'll find that my reward for this amount spent equals to £7/£4600=£0.00152. 0.1% Reward it's disgusting to call this Nectar. It should have been named Loser Card. However, it's because during this recession, I won't spend any more penny to travel for food. Especially when you heard about this amazing profits that these petroleum companies do on your behalf.

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“Worthless waste of time.”

★☆☆☆☆

written by on 10/09/2022

Nectar is the worst and the meanest "loyalty" card. You get 1 point for a £1 spend, worth half a penny. Furthermore, you can only spend 500 block of points (500 points equals £2.50), which means if you are buying a Sainsbury's lunch deal priced £4.99, you are forced to spend an extra £2.49 cash.

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“Double Up points”

★★☆☆☆

written by Sheilakerry on 04/05/2022

I know that this applied to only a 'chosen few' but I seemed to be one of those - I got emails telling me to spend my points before the offer ended. BUT, there was no Double Up - so I spent hours - literally - on the Chat line trying to sort it out, from Saturday to Wednesday. I did start at the Sainsbury's shop nut they didn't want to know. The operators were very polite and very patient but nothing happened, despite various promises - nothing happened. So - the emails came from Sainsburys - I'm off to Sainsburys again to see if they will sort it.

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“No goodwill by this company”

★☆☆☆☆

written by Michelledud on 21/04/2022

I was ill and couldn't use my nectar card and no Sainsbury's say all my points have gone and the same with my sister was sent a new card after she lost hers and sent her a blank one back was not impressed

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“I went this morning to do my shop in local Sainsbury...”

★☆☆☆☆

written by Burrendale2022 on 23/02/2022

I went this morning to do my shop in local Sainsbury store. I had saved £12.50 in points. When i went though checkout I checked my receipt and points had gone. I checked my Nectar app and they had been spent this morning in England, I live in N Ireland. The response from Nectar has been awful. They basically say is an extra £10 in points and go away. They should seriously be addressing a data breach.

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“Beware of WIDESPREAD FRAUD! ”

★☆☆☆☆

written by Floreswe318 on 19/02/2022

I was unfortunate enough to have all my nectar card points taken in September 2021, it's now 5 months later and Nectar still have not resolved the issue. On 16th September I noticed a spend of thousands of points in an argos in Grantham, this was not me as I live in Birmingham. I immediately called Nectar's helpline and reported it, the agent said that they would investigate and block the card so it couldn't be used. The agent then said that they would get a new card sent out to me and it would arrive in 15 days. However, my card was used AGAIN on 17th September to spend points I didn't have, sending the balance into negative numbers!! No new card arrived after 15 days.. I called again in November and December asking for an update on my case and why no card arrived, each time I spoke to someone different and they kept saying it would be 15 days to get a new card and then the balance could be sorted afterwards. I called again on 7th February and when I asked can't you just send me the card by 1st class post, I was told "Go to sainsburys and pick up a new card yourself". I've asked how to make a formal complaint, I got told to send a letter to their postal address?? How ridiculous! It seems that Nectar have a persistent problem with theft of points, as I have found many stories similar to mine on the Money Saving Expert forums and on This Is Money. I wish I'd known this because I would have cleared my points on a transaction I wanted to make and closed down my account. Instead I'm left out of pocket and frustrated that nectar are not taking this at all seriously. Please don't get yourself into the same situation as me, if you still have points on your card, spend them before someone else does......

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Ladyjtooley9826300094625570055's Comment

Written on: 09/12/2023

This is the fourth year I have tried using the nectar point system.
I shop at least once a week in Sainsbury’s spending a minimum of £100… tap in the nectar card to gain points as advertised and heavily promoted.
At the end of a few months there were no points on the card.
Interesting!
So a phone call to the so called ‘Help Centre’ to complain about this .
An assistant was amazingly nonchalant and blaze saying this must be due to fraudulent activity.
Nothing has changed , points are used by whoever has access so perhaps a phone call to Martin Lewis
may do the trick…that Sainsbury’s are operating a careless and fraudulent system.
The other gripe I have is that there are some goods which are labelled as half price… and yet when you shop via a self service till this does not appear as half price… recent buy were Duracell batteries.
To prove my point I had to take a picture of the half price label, queue at the assistant’s till to show the assistant the problem.
Only then was I compensated.. and only after I had checked the toll receipt on the first place.
Who is running the appalling company… shop elsewhere if you are able.

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“Appalling service ”

★☆☆☆☆

written by RihannaThomas on 12/11/2021

Alright in principle, but if anything goes wrong customer service is dreadful. I somehow, after not using it for a while, became unable to login to my account. Totally unhelpful and was told it was up to me to sort it out. Person I spoke to had a very strong Asian accent and was almost not understandable.

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“Updating my nectar card details ”

★★★★★

written by Divychick on 24/08/2021

I found the live/online chat assistants very helpful and dealt with my queries instantly. I had collected numerous cards and they linked them all together. Great service.

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“Appalling conversion from Avios points”

★☆☆☆☆

written by yxSawyer395 on 20/08/2021

On many occasions we accumulate points for a goal, a target, and in the case of Nectar getting a time sensitive deal that, together with the points, will help us reach that goal which otherwise we may not be able to reach. If this is the case with you, I’ll save you some anger and frustration by telling you the conversion from Avios to Nectar isn’t for you. Forget it: despite there being numerous ways to apply security to online transactions, In the case of Avios->Nectar it’s not worth the hassle, as it takes a WHOLE 10 DAYS for the transaction to take place. The reason given is security but such a timescale feels more like the delays that banks apply to transactions in order to make money on interest by holding to your cash longer than it’s needed. 10 days, incredible…

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“Incredibly poor customer service”

★☆☆☆☆

written by Dobsongy1981 on 14/08/2021

I have carried a Nectar card for around a decade. I go to Sainsburys and use it to acquire points which I then redeem at that same store, like most of us. Recently I thought I would explore using points against purchases on Ebay, and redeemed my voucher. For whatever reason the voucher did not appear on Ebay and, hence, I was unable to redeem it. I contacted Nectar for help. Oh dear, this is where the scheme falls down. Nectar are not particularly easy to contact, you can live chat but only to discuss topics within certain criteria. I eventually found a customer service number and received what, at best, can only be described as an indifferent and uncaring response. Unsurprisingly I was not delighted, but it made me think about what Nectar actually gives me and what Sainburys plc gain from it (analysing my shopping and giving me vouchers as an incentive to spend more money with them). When I looked at it in detail it appears that Nectar does not really give me, the consumer, very much at all - the returns are really very small. I pondered whether the returns justified the action of carrying the card, which takes up wallet space, and balanced against the value of redeeming the points I quickly realised that, in effect, the value to Sainbury's (who own both Nectar and Argos) is far greater than it is to me. I decided to close my Nectar account, my decision based on the poor levels of return, the loss of the points when attempting to redeem the voucher and the disinterested customer service. I then found it was very difficult to close my account. I went back to Nectar by telephone (again there is no readily accessible "close my account" option on Nectar's website), and asked for my account to be closed, which I was assured would take 24 hours - I wait to see. I certainly feel no loss at leaving Nectar.

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“Does Nectar Card actually HAVE any customer service staff?”

★☆☆☆☆

written by on 05/11/2020

I have a simple problem to fix - I'm locked out of my loyalty card account. Had 2 separate online chats & 1 phone call. All 3 ended with promises that "technical" would sort it out and e-mail me to confirm. "Technical" has never contacted me and nothing has changed! On the phone call the assistant said their normal response time is 28 days! I protested and she said she'd flag my problem as "priority", so it would be looked at in 14 days! It's appalling service. Pleasant people to communicate with, but nothing comes of it.

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Jo.jones27's Comment

Written on: 21/05/2021

I am also having exactly the same problem. I cannot get into my account after being told it was fixed . I am disgusted with this service.

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Fussyfellow's Comment

Written on: 14/08/2021

I agree, the service at Nectar is appalling.

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“dont forget youve changed your pin”

★☆☆☆☆

written by PixieClayton on 07/04/2020

So yesterday i spent 50 mins on hold in a que, trying to get through to Nexter customer services, They sent me a new card about a year ago, and made me change the password! (which i had forgotten about). I was trying to log in which to be fare I rarely do, (you never really had to before).I was trying to put my old password into the app, well I must have tried to many times, so i asked to change the password. it let me then kicked me off saying contact customer services. After 50 mins on hold. I spoke with a gentleman, who passed me eventually through security, but I noticed he called me machelle, I thought he had just slipped a name in there and let him carry on passing me through security. he then asked for my address and then said we have an old address on the system?? Really as I knew I had changed all my cards 7 years before when I moved?? I asked if he had the correct account number and I read it out again! He had someone elses details up and was amending there records! He eventually found the correct address and uplifted the stop on the card and told me to go to the email, follow the link and change my password and it would be sorted. well i was busy yesterday so desided to log in and change my password this morning! Guess what? yep theres a time limit on the system so i still can not get to log in! The App simply says CONTACT CUSTOMER SERVICES! I am not waiting another 50 mins on the phone NO CHANCE!!

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Asked by suehotel on 9th December 2023 Report this content
Has anybody ever managed to redeem points on a nectar hotel stay? I certainly can't and have yet to find anyone in their help department that can.

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Asked by Ko2015 on 3rd March 2015 Report this content
I've been given a nectar card by my employer loaded with £50 worth of points - How do you register it? There's nowhere to enter online registration code - each time I try to register I end up getting a new card. I have used the card to get points as I was told you need to use before registering. I've contacted help line who are absolutely useless, so difficult to understand. They just say the card has no value as it hasn't been used for 12 months - so how does that answer my question? I've tried emailing but for security they wanted to know the store it's registered to - but it's not registered! Argh I just want to cry :-(

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Answers (1)
Report this content stevefredtaylor Written on: 04/03/2015
Sorry I can't help. This reflects the total pathetic nature of this so called reward system and is very similar to my own experience. They don't want to sort it on line in store or by help line. It plainly isn't fit for purpose and influences me greatly. I no longer shop where nectar points are offered if I can help it. Appalling service
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