Nectar Card Reviews

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Latest Reviews

★☆☆☆☆

“Customer Service is shocking to the point there is none”

Written on: 31/07/2014

The call centre in India (because that's where it is) requires some training on how best to deal with customers. When I asked about the whereabouts of points that should have been refunded back to my account within 24 hours as explained to me by the Nectar agent I spoke to yesterday, the agent I spoke to today started going on about my husband's cards (seems he has two?) and wanted to delete one of them from the system. This was not why I had phoned and I had not once mentioned removing a… Read Full Review

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★☆☆☆☆

“Nightmare to cash in "deals"”

Written on: 29/07/2014 by Evansla1975 (1 review written)

Hate the fact that you have to go to your nominated store to use the points - made two journeys last week when one would have been sufficient. Tried to get legoland tickets on the quadruple points deal - cashier told me I had £21 on my card but could only get a voucher for £10 ?????? Maybe not a nectar issue more a Sainsbury's training problem but if I had been able to get the vouchers online this wouldn't have happened but it was a store only offer. Went home used Tesco clubcard points… Read Full Review

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★☆☆☆☆

“nectar cards”

Written on: 14/07/2014 by stfu (1 review written)

How can you write a review when it don't let you write what you want… Read Full Review

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★★★★☆

“good so far”

Written on: 08/07/2014 by Williex441 (1 review written)

I have read a few bad reviews regarding the nectar card and I can honestly say I have not had such problems, I have been a member for almost a year and so far so good, I have a sainsburys mobile which I have linked to my account and I always get my points for topping up every month and get double points on my sainsburys shopping, the odd few times I have not received points from e shops after the time period has passed however after a quick email to customer services I have always been awarded… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 25/06/2014 by Netboff (1 review written)

Nectar linked my Nectar card to someone else's card without my permission and allowed my points to be spent. I could not manage to convince them that I should have my own Nectar card and that if they have linked the card they should not have done this. So someone else spend my Nectar points and there is nothing I can do about it. I would like to take these people to court and claim considerable damages from them for misrepresentation and allowing unauthorised activity on my Nectar Card account… Read Full Review

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★☆☆☆☆

“Customer Service? Forget it!”

Written on: 28/05/2014 by Maevex158 (1 review written)

Problem with my mum's card. Logged in to chat. All I got was ring the 0844 number or get a new card. Where did the points on the old one go? They couldn't care less… Read Full Review

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★★☆☆☆

“Lost Points”

Written on: 27/05/2014

Did have a Nectar card, but now shop nearer to home. Tried to use card in a Petrol station a few weeks ago and was told card no longer valid. I rang Nectar and was told that as it hadn't been used for a while it had been stopped. This will not encourage me to return to Sainsbury's any time soon!!!… Read Full Review

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★☆☆☆☆

“Reasonable scheme, very poor customer service”

Written on: 23/05/2014 by Johanna200 (1 review written)

Card versatile in that you can use in numerous shops, but should you have a query, then be prepared for inaccurate, slow responses and very little customer support or services. Waste of time using the e-shop service - whilst you get points (usually only pence value anyway)you have to wait a minimum of 35 days, and then they may not get paid !. If you read the small print, usually the delay is up to 60 days. However, if you query you get a ridiculous response to wait another 30 days whilst they… Read Full Review

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★☆☆☆☆

“Poor loyalty scheme, poor customer service ”

Written on: 13/05/2014

Had a nectar card for some time . Balance was well over £100 as I shop locally in Sainsburys . Noticed recently my balance reduce to £80 . Phoned Nectar who advised card used in Cumbria ! - I live in Gloucester and have never been to Cumbria ! - advised they will investigate and come back to me in 28 days . Two months later no phone call or mail received . The original call was dealt with call centre in India who advised they are passing issue to Newcastle office . Am I convinced this is… Read Full Review

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★★☆☆☆

“Learn to use Nectar? - better to shop elsewhere ”

Written on: 10/04/2014 by RolandSherwood189 (1 review written)

LOOK it is a boring rewards scheme, like many. Cash in what ever you have - at best it is 0.5% discount at purchase some specials can double the value WOW - but they are worse than tesco clubcard specials... GET OVER IT - all are silly 'loyalty' schemes. Shop at Aldi/Lidl and save 20+% sometimes 50% vs 'the majors' vs Nectar - You'll also be far better off to get a credit card [[that you pay off by d/d every month]] that has at least a 1% cash back - but they don't work at Aldi &… Read Full Review

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★★★☆☆

“Need CHASE Every Month for Missing Points”

Written on: 05/04/2014 by Kaylynn375 (1 review written)

Every month I have to Chase for Points that are not awarded. I buy products on promise on being awarded nectar points, and then after the time promised they will be awarded in, I check and there is ALWAYS missing points. This month alone I am missing 1,200 points I was promised by Sainsburys. Last month 160 (again Sainsburys). Previously 500 from Dell, 1,000 from Confused.com, some from Trainline. Always every month. So on the plus side a lot of points are awarded and the pennies add up in your… Read Full Review

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Carolinehobbin's Comment

Written on: 16/04/2014

I have been in the same situation regarding nectar its a joke everytime you contact them its wait 30 days well I have had enough I have contacted consumer direct to report the matter hopefully they will deal with nectar ripping if its consumers

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★★★☆☆

“coupon spend/bonus”

Written on: 30/03/2014

I live alone so rarely spend £70 at one time yet keep getting coupons offering points if I do so. Surely it would be possible to register as a singleton & obtain a lower bonus for a smaller spend. Random generation of these coupons is not only irritating but utterly futile… Read Full Review

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★☆☆☆☆

“Poor rewards if you can even get them!”

Written on: 21/03/2014 by Logan306 (1 review written)

Fancy doing your whole shop for a year at Nectar supporting stores just to earn enough points for a single CD or two, and not be too bothered if you can redeem them or not? Then Nectar is for you! The customer rewards are almost non existent and may consist of vouchers which you then find you are unable to spend because they constantly change the terms and conditions and enforce them retrospectively. Do I sound bitter, it's because I am! This is the biggest rip-off reward scheme ever!… Read Full Review

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★☆☆☆☆

“Lose your points forever!”

Written on: 20/03/2014 by PetrosN (1 review written)

I've been accumulating points on my card for years. It's felt like a bit of a savings account for a rainy day. Well now that I've bought a house and getting married, I thought I'd start using the benefit. WRONG! Problem one: because my account was unused for a period of time, I LOST ALL EARLIER POINTS. Problem two: for some inexplicable reason I'm the secondary card holder and they won't tell me who the primary holder is (which is perhaps understandable) but they REFUSE to contact them. So I… Read Full Review

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★☆☆☆☆

“Poor approach to fraud”

Written on: 13/03/2014 by 447Reilly (1 review written)

Initially contacted Nectar to get a new card for my partner who had lost his wallet. Contacted tesco for new clubcard on the same day it was an 0800 phone number, call took 40 seconds and they were really lovely. Spent 10 minutes on the phone at a 0845 rate to nectar and could not get any sense out of the operator. I had coincidentally received a mailing showing 8500 redeemed points and also questioned this as I hadn't redeemed any points. Turns out even though I was in Australia when the… Read Full Review

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★★☆☆☆

“bonus points for e books”

Written on: 12/03/2014

i purshed an ebook view nectar and the offer said if u spend 1pnd or 2pnd on first purshure u get 750 bonus points i rang nector todat 12 march2014 to enquire when they would be credited to me account and they said they dont offer points for e book by sainsburys,when it clearly stats on webite they do nectar need to stop conning custmers and get someone who acully knows wat they doing in schemes like these cause putting up theres on nectar website is false advertising when spoke to sainsbury… Read Full Review

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Fionagale's Comment

Written on: 05/04/2014

Yep Sainsburys again. I actually did get my points for ebook purchase, but STILL Chasing them for the 1,000 points they owe me for taking my Pet Insurance, and using the offers on the iphone app - don't kid yourseld all those points will actually be awarded to your account either.

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★☆☆☆☆

“iVE ALWAYS USED MY MOMS NECTAR CARD AS I DONE HER...”

Written on: 10/03/2014 by FRANKIEJANE (1 review written)

iVE ALWAYS USED MY MOMS NECTAR CARD AS I DONE HER SHOPPING SO IT WAS EASIER THAN HAVING TWO SEPERATE ONES WE HAD OVER 9000 POINTS MOM DIED NOVEMBER AND I LOST MY PURSE LAST THURSDAY SO RANG ALL MY CARD COMPANIES EVERYONE WAS HELPFUL CANCELLED MY CARDS REORDERED NEW ONES FOR ME THEN I RANG NECTAR. THE CARD WAS IN MY MOMS NAME THEY ASKED FOR HER I EXPLAINED SHE HAD DIED THEY ACCUSED ME OF FRAUDULANTLY USING HER CARD !!!!! I ASKED IF I COULD HAVE THE 9244 POINTS TRANSFERRED TO A NEW CARD THEY SAID… Read Full Review

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Bnorth's Response to FRANKIEJANE's Review

Written on: 18/06/2014

very sorry for your loss.
I have a similar situation to yourself ... the nectar website does say transfer is possible but they have not been very prompt or helpful with me so far and reading your post doesn't make feel optimistic. I've sent a death certificate as they asked for it and still no luck (why did they ask for that and still refuse to help me ?)
my mother had over £300 on her card ...

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★☆☆☆☆

“Total rip off”

Written on: 18/02/2014 by alisfedup (2 reviews written)

When you receive a nectar cards points voucher from Sainsburys....forget it. I am continually getting ripped of when presenting these vouchers and NOT GETTING the additional poits. To day I presneted two vouchers, one for 400 additional points when spending 20 pounds, and another for double points on grocery purchases. Did I get the extra points...NO.................A total RIP OFF… Read Full Review

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★☆☆☆☆

“nectar card waste of time”

Written on: 04/02/2014 by nononectar (1 review written)

I have just spent the last hour trying in vain to register a new nectar card. Apparently I do not have a valid last name which is odd as I have been using it for 50+ years ! I have given up in disgust ! There is no site that was of any help in resolving my problem so I have cut the card up and put it in the waste bin where it belongs !… Read Full Review

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Nectarloyalty's Response to nononectar's Review

Written on: 06/02/2014

Hi, I’m very sorry you had difficulty registering your card. We’ve checked our online registration process and are still receiving our usual volume of collectors joining us.

We would like the opportunity to help you get registered, please contact us, where one of our team will be happy to help.

Many thanks,

Sarah
Nectar Customer Service Team

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★★☆☆☆

“POOR SERVICE BY STAFF AT CALL CENTRE”

Written on: 21/12/2013

I telephoned call centre to ask for a replacement card. The staff asked me my date of birth and my mother's name. I told him that I was reluctant to divulge this information on phone. Before I could ask him anything he was very abrupt and told me he could not send me a replacement card. He was very abrupt and did not know know how to deal with the public. These staff can damage the reputation of Nectar Card and they should be removed from call centre. … Read Full Review

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