Nectar Card Reviews

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Latest Reviews

★☆☆☆☆

“Card is c&@9 at best!”

Written on: 08/02/2016 by Miranda50 (1 review written)

This is the worst sort of customer service imaginable! They don't listen to you, just keep repeating what you say, as if there is someone else sitting next to them listening, don't seem to understand simple statements, and try to fob you off with completely random statements, not even relevant to the subject you are discussing, well trying to anyway. Nectar need to totally revamp their customer services, get rid of the overseas call centres, and put English speaking, intelligent people on the… Read Full Review

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★☆☆☆☆

“Throwing in bin!”

Written on: 03/02/2016 by 391Williams (1 review written)

Applied for a Nectar card via ebay & it arrived today. The name on the envelope & greeting was mine, but the card had someone else's name on the front of it! Telephoned Nectar & got someone whose English was appalling!God knows how much the telephone bill will be as he just kept asking me my details over & over, like a robot, & when I got cross then told me to just call ebay! Of course,all the ebay advisers are busy (the recorded message kept saying) in between bouts of ghastly music. Am… Read Full Review

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★☆☆☆☆

“Yes - Another Awful.”

Written on: 20/01/2016

Tried to use the chat facility which had no SEND button the send the message. What a joke. The other person kept asking if I was still there.......how was I supposed to reply. Contacted their help line by phone. I need to be careful here.I like Indian people. I had an Indian guy who was my best friend growing up. However, the one I got that day must be the most ill mannered I've ever come across. Wouldn't listen, just wanted to talk about complete rubbish. Honestly, this place is the worst I've… Read Full Review

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★☆☆☆☆

“I cannot believe how unhelpful and incompetent the...”

Written on: 30/12/2015 by Mr-Gay (1 review written)

I cannot believe how unhelpful and incompetent the people are on Nectar's so called helpline. incorrect information ( i went to a store to use my card as i was told only to find out i cant ), helpline!( ring back in a couple of hours) no help what so ever, how do these companies keep going with this useless service managers that dont have a clue only a friend that promotes them !!… Read Full Review

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★☆☆☆☆

“Nectar telephone helpline is APPALLING”

Written on: 16/12/2015

I cannot believe how unhelpful and incompetent the people are on Nectar's so called helpline. They seem to have an incredibly poor grasp of English - they ask you to repeat everything you say - and they they check that they've heard what you said by turning what you have said into a question that they throw back at you. They also do not listen to the question you're asking. They are absolutely hopeless. And when I asked one person I spoke to for his name it was very obvious that the name he… Read Full Review

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★☆☆☆☆

“There must be a joker or clown clown at Nectar”

Written on: 27/11/2015 by tomaszFrano (1 review written)

Just received leaflet concerning double up points today (27/10/15) advising that we can double up on our points however, the deal was from the 18th to the 24th November. Am I going mad or is it Nectar the later I think another "can't use the word I wanted to put oops so here's a clue it start with a c and ends with an n thee letters and last word was job," no doubt. Why do they even bother other than keeping someone in a job at Royal Mail!!!!… Read Full Review

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★☆☆☆☆

“Useless call centre.”

Written on: 15/11/2015 by Barbara309 (1 review written)

I called to change my address, I spoke to a really useless person, I speak very good English and had to repeat each answer. Bring call centres back to UK and give work to British workers… Read Full Review

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★☆☆☆☆

“Frustrating”

Written on: 24/10/2015 by alMcCullough101 (1 review written)

I've been receiving coupons for somebody else, so I don't get them, trying to log into my account forgotten my password, so I phone, not much joy, found a way to re recreate password have login failure, found another site but doesn't recognise my date of birth. Grrrrr. Shan't be bothering again. Just keep the points not worth anymore of my time… Read Full Review

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★☆☆☆☆

“What is happening ?”

Written on: 05/09/2015 by rs97 (1 review written)

I got back from holiday to find Nectar is asking for my card number and password to Login ? I had no idea of my password so asked for a reset ? After 3 attempts my account was put on stop. I phoned the call centre who were very sorry, took my account off stop sent me an e-mail to reset my password, but i had to wait a day because they had problems. Have tried again today, still the same, gives me a 6 didgit security number to reset my password, which, YES, it does not recognise ? What the hell… Read Full Review

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★☆☆☆☆

“Poor website, poor choice for redemption and rate of...”

Written on: 02/09/2015 by ElenaMerritt294 (1 review written)

The website is very poor. Difficult to navigate and understand and no search function! And why do i bother collecting nectar points - i think i would have to spend £1000 just get any kind of decent reward (£20+) In comparison of other reward schemes it is just poor in every way conceivable? The funny thing is that when i go on the website it states how much i can save! I would rather put my points in the bin!!… Read Full Review

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★☆☆☆☆

“Complete Rubbish”

Written on: 21/08/2015 by MakaylaCrockett417 (1 review written)

It seems like a good idea but the truth is you get nothing… Read Full Review

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★☆☆☆☆

“Not worth it!!!”

Written on: 26/03/2015 by Morb (1 review written)

The amount of points you get for the amount you spend is joke. I have been saving my points for about 3 years and got 7500 points. This is only worth about £40 but to get that I must have spent about £1000! Tesco points this is £75 and would have only had to spend £750 seems a lot more worth it… Read Full Review

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Uxxj's Response to Morb's Review

Written on: 30/06/2015

I agree, plus I have found it impossible to actually use the points! First they tell me that my card has been deactivated, while I continued earning points over years. Then they send me a new card that has to be activated again, before I can get a voucher to use online - but currently the Nectar website has 'issues' and I'm supposed to call a 0844 number to activate the card - no answer under this number!
I suspect this is a systematic approach to keep people from actually using their points! Boots and Waitrose cards are so much easier to use!

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★☆☆☆☆

“totally useless”

Written on: 14/01/2015 by Haleyix456 (1 review written)

tried e shops again we bought through next cooker and hood top region of 750, so nectar points would be excellent, youve guessed no trace of order once again i have now given up e shops as it is totally totally useless and a waste of time. i gave the benefit of dought last few occasions but will never shop e shops again… Read Full Review

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★☆☆☆☆

“Stole my points”

Written on: 23/12/2014 by Jacquinewman (1 review written)

Just found out that they have cancelled my old card without informing me and they said I have lost £1,400 in points - I was saving these points to buy some white goods when we retire. Phoned them OMG they are hard work he just kept saying that all my points are gone and that I had purchased something from Argos which I definitely have not. I have had to register for a new card and I am waiting to hear from them as they are 'investigating'. I am soooo cross if they think they are going to get… Read Full Review

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★☆☆☆☆

“WHY USE ESHOPS”

Written on: 24/11/2014 by houseyouse (2 reviews written)

why is it when you use e shops to get extra points they are never added, and all you get from customer service when they eventuall reply they say no trace this has now happened on numerous occasions lesson learned not use in future, only use for sainsburys and ebay when you know they are added… Read Full Review

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★☆☆☆☆

“Poor service, points hard to redeem, website no good.”

Written on: 09/09/2014 by ejGleason231 (1 review written)

There is little point belonging to Necar.The points rewards are poor, hard to redeem (unless at the Sainsbury's checkout) & their website is certainly not user friendly.You contact them, and they never come back, even when you ask for a simple thing like a couple of new key fobs.Clearly they have no interest in customer service… Read Full Review

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★☆☆☆☆

“Customer Service!”

Written on: 05/09/2014 by jon_mark (1 review written)

What a terrible customer service, Based in Indian they have NO idea what they are doing or saying! they may speak English but they don't understand it, From what I can see there is NO uk call centre you can talk to, or an English person for that matter.......if anyone finds a uk number please let me know… Read Full Review

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★☆☆☆☆

“Customer Service is shocking to the point there is none”

Written on: 31/07/2014

The call centre in India (because that's where it is) requires some training on how best to deal with customers. When I asked about the whereabouts of points that should have been refunded back to my account within 24 hours as explained to me by the Nectar agent I spoke to yesterday, the agent I spoke to today started going on about my husband's cards (seems he has two?) and wanted to delete one of them from the system. This was not why I had phoned and I had not once mentioned removing a… Read Full Review

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★☆☆☆☆

“Nightmare to cash in "deals"”

Written on: 29/07/2014 by Evansla1975 (1 review written)

Hate the fact that you have to go to your nominated store to use the points - made two journeys last week when one would have been sufficient. Tried to get legoland tickets on the quadruple points deal - cashier told me I had £21 on my card but could only get a voucher for £10 ?????? Maybe not a nectar issue more a Sainsbury's training problem but if I had been able to get the vouchers online this wouldn't have happened but it was a store only offer. Went home used Tesco clubcard points… Read Full Review

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★☆☆☆☆

“nectar cards”

Written on: 14/07/2014 by stfu (1 review written)

How can you write a review when it don't let you write what you want… Read Full Review

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