was supplied by Game online with a faulty PS5, no customer servicve number just a webchat and email helpline. They insisited I had to upload a video to demonstrate problem before arranging to collect the item. Collected by DPD as arranged by Game on 27 December and promised exchange /refund within 14 days of collection its now 22 January and still no refund. No communications from Game unless I chase them, excuse after excuse current one is that it will be 14 days plus 42 to 72 hours from the date Game warehouse update their system and they cannot confirm return recieved until they issue a refund... I have paid by paypal and intend to lodge a claim and if this fails go through small claims court. I wish I had not bought of them as onlin reviews from other people post christmas 2023 are awful.

I have been trying to replace a console,now switched to a refund. Nothing yet,4 months of having to remember them about my issue. Still waiting. Shameful, i am now filing a serious complaint against them. Please buy your electronics somewhere else. Useless customer service: after two months the console was rerurned and approved for replacement/refund I asked for a manager or a senior to handle it, since I was incredibly patient for months. Nothing. Welcome to Game.co.uk ????

Absolut disgrace of a company, got bought an xbox seriesx game for Xmas by my mother, it doesn't work in mine or a friend's xbox seriesx... contacted them as soon as was aware of them problem and have refused to help. Sold a faulty game from a game store.... very poor and will never buy anything from them again, amazon gains another customer at your expense.

I've placed an order today - some details, including my address, were imported from Klarna - I was never given the choice to change the address, I thought It would happen on the checkout, but it never did. basically Klarna had a very old address of mine, I don't live there anymore. I contacted Game support literally 30seconds after my order was placed, to rectify the address issue. They said they can't do anything, they can't even cancel my order, so they are deliberately sending my item to the wrong address. The overall customer experience was very poor, with no guarantee that I will get my item, in fact no solution at all - as far as they can see - I've paid for the item, they don't seem to care whether I get it or not. surely this is not legal or the bare minimum in compliance with UK Customer Rights, when 30seconds later after placing the order - the company is refusing to cancel your order, OR refusing to change the address, knowing the item will be delivered to some strangers. This is unacceptable.

Ordered well in time for a Christmas delivery. Six days later and the order hasn't even been processed in the warehouse and with no reasonable explanation as to why. They are refusing a refund even though the order is yet to be processed. They are telling me to return the items after they have been delivered, although I am liable for the return postage costs, I think not, why should customers pay for their incompetence!. I have now purchased elsewhere.

Absolutely shocking customer service. Ordered a PS5 controller as part of Black Friday deals. This never arrived. Messaged customer service on the chat, and was told that the item is still with the courier and they have to enquire with them - an outcome of that would be shared with me within 48hrs. This was Weds 06.12. I made it clear that the order is needed for Christmas. I emailed again, and again on Friday, and received no update whatsoever. Out of a sudden received reply today 10.12 to say that: 1 investigation with Evri has been raised TODAY so nobody did ANYTHING on Weds 2 they have 7-10 working days to conclude it (promised 48hr tops last Weds - so they simply lied to a customer) 3 they have 30 days legally to resolve such issues So in simple terms, they just don't care. I odered my controller back in November, expecting it to be with me by Christmas. It looks like this won't be the case. And as this was a gift, will be totally useless after Christmas. So now I have to go and buy it elsewhere, for a higher price, and may (or may not!!) receive the one I ordered in November at some point probably in January which will be completely useless then. All the replies from customer service looks like simple 'copy-paste, we don't care'. I asked for a complaint to be raised 3 times, and the person dealing with my enquiry still did not bother to raise it (or answer any of my questions) Since when is the customer responsible for a problem between Game and Evri? I don't even know if this has been sent as NEVER received a notification from Evri to say the item is on its way. I have all the above in writing.

after making an order i got 1 email saying thank you and after paying next day delivery, 3 days later still no order or emails, chat just ends as soon as they see its me, ignored on all social media, really disgraceful if you ask me. alot of unhappy customers

I ordered an infinity game table, unfortunately there were issues with the touch screen, so I had to return. £900 15 days into their 14 day return policy and nothing. Thanks Game, you are awesome...not :(