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Latest Reviews

“Seriously AVOID buying anything from GAME”

Written on: 18/12/2014 by McKinnon64 (1 review written)

I only left one star because there is no option to leave none! I foolishly purchased two consoles from the GAME website for my children for Christmas. They only delivered one, with a note to say the other was out of stock. I didn't think this would be a problem but boy was I wrong. As far as they are concerned they sent the console, whoever packed my order did not update the system to say it was never sent! The only proof I have is that the package they sent, labeled 1 of 1 was clearly not big… Read Full Review

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“Avoid - customer service is appalling”

Written on: 12/12/2014 by tomandlouis (2 reviews written)

Without boring you with a long story, my son bought a pair of headphones and was wrongly advised about their suitability for use with a PC. We were on a weekend away, so disposed of the packaging before we realised this. I have been struggling since October to get a refund as this was clearly misrepresentation. Customer services tell me I can have a refund (replies to emails take about 2 weeks), when I take their email to the store I am turned away. When I rang 2 days ago (1 hour wait) nobody… Read Full Review

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“slow to do... absolutely anything ”

Written on: 08/12/2014 by AngeloLarsen95 (1 review written)

I visited the store on Wednesday (a special one time offer of double credit for trade in games) my intention was to buy an xbox one on this day; I brought along with me 17 games (4 being resent releases) Looking at the current offers I was displeased as I saw the offers on the website before visiting the store and I already made the selection of what console + games I wanted, to my dismay I discover the deals are not the same and I couldn't change the selection of games that were included. I… Read Full Review

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“Another online poor service”

Written on: 07/12/2014 by Ihatemoaning (4 reviews written)

ordered a special edition Xbox one game which was on a cyber Monday deal. Ordered was placed within two minutes of the game offer going live at 12 noon, was showing in stock and money taken. Several days later order was cancelled with no reason given. I emailed to find out what issue is and NO replay. Not the first time let down by this retailer either. Poor customer service… Read Full Review

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“repeatedly told wrong information”

Written on: 03/12/2014 by razor86 (1 review written)

I know I ordered the day after their black Friday event but you would still expect the same care and communication as any other day. I have to ask myself how this company is still open unless they are only staying a float by the amount they charge to sit on hold for 2 hours. Yes 2 hours! and then all I got told was the information I have been given is wrong. I received a email stating that my order would be out for delivery on the 2nd Dec 2014...so I waited in excited about getting my brand… Read Full Review

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“None existent customer service”

Written on: 02/12/2014 by mark-uk-gb (1 review written)

Worst customer service ever can’t even call it a service as none was forthcoming. Tried contacting by e-mail, phone, web chat all a waste of my time. 1st E-mailed 9am Saturday regarding a order I had been over charged online (purchased Friday night) & wanted it addressing before delivery. A confirmation e-mail stated they are very busy & will be in touch soon as possible now Tuesday still no response, it also stated try contacting by phone or web chat if it a urgent query. 2nd Try phoning… Read Full Review

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“Terrible Service ”

Written on: 24/11/2014 by McCaffreylp32 (1 review written)

I preordered Shadow of Mordor for the PS4 and I was gutted to say the least that I didn't get it on the release dat. 3 days later and I still had not received my game! After ten working days the game still had not arrived so I went on the web chat to talk to some one (which took around a hour to get through to) and I was told I would get my money back. To this day I still have not got my refund! I have tried to contact them several times with no reply. Shocking service, shocking customer… Read Full Review

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“Absolutely appalling service”

Written on: 24/11/2014 by mike8386 (2 reviews written)

GTA V on the PS4 was released on the 18th of November 2014. Being a fan of the GTA series, I happily preordered the game so I could receive it on release day. So I received an email saying to help things go smoothly, they would process and take payment on the 13th. Great, that's plenty of time (even for royal mail). I get an email on the 15th saying its been shipped, with a tracking number (which is useless because it only says shipped or delivered. I can figure that without a shipping number)… Read Full Review

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“Don't bother pre ordering”

Written on: 11/11/2014

Had halo the master chief collection preordered for about 3 months which did not arrive on release date. Forced to call the customer service line where I was on hold for about quarter of an hour to be told they don't know where my game is and they will ring me back...no ring back so forced to call customer line again, put on hold for another 20 minutes at my expense to be told the last person I spoke too had got it wrong and my game is waiting to be delivered by Royal Mail. Customer service… Read Full Review

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“Poor Service and no reply to email sent a week Ago!”

Written on: 16/10/2014 by RyleighSpears333 (1 review written)

Poor Service and no reply to email sent a week Ago! They Cancelled a pre-order of Alien Isolation Ripley edition, which I had a £5 discount voucher code on, I had changed addresses but updated all my details via the web site, but they used my old details so card payment never went through, I have emailed them twice, ref the order and to see if they will honour the code! but no reply (over a week ago too) SO I HAVE NOW CANCELLED OVER £600 of ORDERS AND PRE-ORDERS WITH THEM! I WILL ONLY EVER… Read Full Review

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“On line Order”

Written on: 16/09/2014 by Jamierodgers76 (1 review written)

I ordered Wolfenstein for the Xbox 360 as it was on offer £19.99. I asked if I could pick it up from my local store but was told it was going to be £5.00 extra?? so I just used the free shipping After 3 days and lots of emails the game didn't arrive. The people at customer services told me it had been shipped and it should arrive the next day. I left it another 2 days and still no game so I contacted the web chat customer services who told me after 10 days they can send out a… Read Full Review

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“Pre Order hasn't turned up”

Written on: 12/09/2014 by 131Weeks (1 review written)

I preordered destiny after being 'guaranteed' it would turn up on release date, yet 2 days later and it's still not here, plus they won't reply to my emails. Shocking service from a household high street company!… Read Full Review

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“Steam keys don't work, they don't return money”

Written on: 29/08/2014 by DwayneHogan151 (1 review written)

Very unhelpfull and stole my money in the end. Support didn't respond and I got answer via chat that they don't guarantee codes to work outside UK. Which is pretty dump considering I'm within EU with them. Refused to return money and were blindly referring to their terms and conditions that they deal only with UK sellers. So stay away from them… Read Full Review

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“I buy from game shop a console preowned ps3 ,320g,when...”

Written on: 02/07/2014

I buy from game shop a console preowned ps3 ,320g,when i went home and i plug in was only 120g.next day i was back to the shop with the console try to change on 320g.surprise.....is not was the console wich they give me.on receipt was another serial number.i told them this is the vonsole. What they sell me.they dont believe,,,,after how much money i spend in this shop it is amazing ,they theat my like layer.my only fault is because i didnt check inside box and because i am foreigner… Read Full Review

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“Ordered Castlevania Lords of Shadow 2 (Premium Edition)”

Written on: 16/06/2014 by puddingm (1 review written)

I was a bit worried to place an order online after reading all the bad reviews but still have decided to give it a try since I can't get the game anywhere else for the same price. Here's a breakdown of my purchasing experience: Confirmation email: Received right after I placed my order online. Shipping: My order was shipped out on the same day as I placed my order (30/5/2014 - Friday). I also received a shipping confirmation on the same day. I received an email with the tracking numbers on… Read Full Review

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“Game is terrible”

Written on: 29/03/2014 by PowerUser112 (2 reviews written)

Not only have I stopped going to game but will never be back for there deal's they need to cut there prices big time. Rip off!… Read Full Review

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“WORST DELIVERY EVER”

Written on: 29/03/2014 by Irisw221 (1 review written)

what happened was a bought product online from this shop and it appeared to have had some problems and when i called them they said that all they can do is nothing this left me very angry they i could sent a new replacement which will take 3 days to arrive the worst is that it is going to be on a Monday and i need it soon also they sent me a document that i have to print and sign and where as normally they should do something to show they regret well they didn't i have never been mad about a… Read Full Review

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“Now playing dirty!!!!!!Soon to be bankrupt again!!!!!”

Written on: 12/03/2014 by Strikland (2 reviews written)

Canceled my pre-order and wanted me to re-order at a higher price,sent no email and customer service is a complete nightmare they were also blocked by my bank for trying to take unauthorised payments from my card...Would never trust these people with my bank details again....Nightmare!!!!… Read Full Review

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“RIP OFF MERCHANTS”

Written on: 11/03/2014 by Kendallwv97 (1 review written)

Short story, traded in some games bought a console, them got told I had got no reward points !!, Told tough, also a game in their online store was £19.99 I could buy it for £6.99 at another online retailer… Read Full Review

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“Avoid - terrible company.”

Written on: 27/02/2014

If you want to be treated like a valued customer, DON'T for god's sake shop at Game. I had a pre-order cancelled by them today (I placed it last November) and was told it's sold out now so too bad. I asked why my place in the "pre-order queue" hadn't been kept so I could re-submit payment. I was told that it doesn't work like that. If it's cancelled by them it stays that way whether you wait a day or 3 months. Bye-bye pre-order. Absolute joke of a company, I will never use them for anything… Read Full Review

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