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Latest Reviews

“Avoid buying anything online”

Written on: 16/07/2015 by 76Cannon (1 review written)

Bought an 3 month live subscription expecting to get it immediately but nothing arrived.The reason I bought online is to avoid going to shop but seems I left with no choise and a headache waiting to see if ever my code will arrive… Read Full Review

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“Loyalty Card needed”

Written on: 03/07/2015 by MacDonald117 (1 review written)

Queued for the store to open in order to make a pre-order, then told I need a loyalty card in order to do this and it takes 24hrs to activate, if you are going to do this at least put some signs up to let people know. Really bad customer service and now the preorder has run out… Read Full Review

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“can I trust Game?”

Written on: 09/03/2015 by 254Hawkins (1 review written)

I bought an XBOX ONE for my son. When I got it home I noticed that it had been previously opened & resealed. I returned it to the shop but they could not give me a replacement as all their stock had been opened & resealed. Game customer services said we have no idea what has happened but we will treat it as new even though it has been opened... big of them as they opened it in the first place! Check anything you buy from them with great care as they obviously do not know what happens to… Read Full Review

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“Cancel pre orders, still take your money, no refund.”

Written on: 10/02/2015 by xv84 (1 review written)

I pre ordered from GAME.co.uk a number of amiibos two months before release. I got a email saying 6 out of 11 of the items were cancelled a day before release. Charges for three of them came out of my bank account. I contacted GAME.co.uk via their webchat service to find out what was going on. Apparently my card was declined. I phoned my bank and they confirmed my card hadn't been declined and that I had three transactions from GAME.co.uk that had been charged. So I relayed this to customer… Read Full Review

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“DON'T ORDER ANYTHING ”

Written on: 01/02/2015

I have bought AC Unity from these liars over a month and a half ago and it's still not here ! They give you NO TRACKING INFORMATION AT ALL !I'm just supposed to believe they shipped it ! Royal Mail always provides a tracking number so cut the malarkey and give me my number ! I doubt the store is even located in the UK because the person who wrote to me when I asked about the location of my order had the grammar of a six year old ! The worst part is I can't even get the money back before waiting… Read Full Review

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“Poor!! ”

Written on: 28/01/2015 by Foxax435 (1 review written)

I checked the web site for the price of World Of Warcraft WOD and saw it was advertised as being £30.00, so we went out of our way to go to the store in West Quay southampton only to find they are selling it for £34.99??? No where can I see that the advertised price of £30.00 is an online price only?? we were told this price is for a different part of the company?? the staff wer not really helpful at all, needless to say I will never shop here again!!!… Read Full Review

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“Bad customer service”

Written on: 24/01/2015

I ordered a gift card, on line, as a Christmas gift. When the person tried to redeem the card they were told that there was no credit on it - this was embarrassing for them and for me. I tried to contact Game by phone with no success so used the web chat. Eventually I was told that they had made an error and failed to load the card before dispatch. I was told that the money would be put on the card but I also asked for compensation and was told that'a gesture of goodwill' could be given but… Read Full Review

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“DISCUSTING. WORST EVER SERVICE. STAY CLEAR”

Written on: 11/01/2015 by goodbyegame (1 review written)

Far as im concerned im not stepping foot in game again. I brought a preowned game from merryhill store west midlands at the upper mall.the guy behind the till was iggnorant and spent most of his time talking to the other people laughing and joking and fooling around.. Stated to me a pre owned game would be infact a better option as of longer gaurentee so because it was for a small child i agreed. So he spends 10 mins trying to find the game..puts it in the bag. I go home wrap it up for my… Read Full Review

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“NO CUSTOMER CARE”

Written on: 10/01/2015 by Clav6570 (1 review written)

Ordered a ps vita as a birthday gift it never arrived So I tried their web chat no good, tried email no replies so I rang them and the person who I was talking to on the phone went for his lunch during our conversation and gave the phone to someone else… Read Full Review

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“worst customer service”

Written on: 06/01/2015 by 274Bolton (1 review written)

I purchased item from game.co.uk online and I ordered by mistake wrong item.... I realised that quick so emailed them strait away asking to cancel that order, but there was no reaction.it was xmas present so I was panicking a bit, thought such known company will give some answers and help, but I was wrong....email again and still no answer after 2 weeks. will never ever use that website, because customer service doesn't communicate at all… Read Full Review

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“Worst company i have ever dealt with.”

Written on: 29/12/2014 by inkleach (1 review written)

A few months ago i bought an item online, it went through fine. I checked my orders and noticed it wasn't there...so i phoned game, they told me that the order hadn't went through and to try again. I tried again, same message, nothing in my orders. After another phone call i was told that there was a glitch on the site and that no orders had been going through and no money had been taken. I was told the glithc had now been fixed so tried again but using paypal this time so i could see instantly… Read Full Review

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“Looking like court action over £12.99”

Written on: 28/12/2014 by Marshxp89 (1 review written)

Ordered a xbox live code on the 20th December 2014 for my sisters christmas present. They didnt bother to provide it dispite me trying to get hold of them for a few days. Now told they wont refund - even though they admitted on live chat they didnt even have a code generated for my order. Was told a refund would be given. Got an email to say it had been processed to only be told after that they changed their mind and they wont be refunding me. Now had to price up going to county court over… Read Full Review

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“Seriously AVOID buying anything from GAME”

Written on: 18/12/2014 by McKinnon64 (1 review written)

I only left one star because there is no option to leave none! I foolishly purchased two consoles from the GAME website for my children for Christmas. They only delivered one, with a note to say the other was out of stock. I didn't think this would be a problem but boy was I wrong. As far as they are concerned they sent the console, whoever packed my order did not update the system to say it was never sent! The only proof I have is that the package they sent, labeled 1 of 1 was clearly not big… Read Full Review

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Andylewlew's Comment

Written on: 28/12/2014

Take them to court. I am having to take them to court over a small £12.99 they are desperate to keep.

Dont be afraid. Money Claim Online. Pay the £35 and watch how quickly you get a response.

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“Avoid - customer service is appalling”

Written on: 12/12/2014 by tomandlouis (2 reviews written)

Without boring you with a long story, my son bought a pair of headphones and was wrongly advised about their suitability for use with a PC. We were on a weekend away, so disposed of the packaging before we realised this. I have been struggling since October to get a refund as this was clearly misrepresentation. Customer services tell me I can have a refund (replies to emails take about 2 weeks), when I take their email to the store I am turned away. When I rang 2 days ago (1 hour wait) nobody… Read Full Review

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“slow to do... absolutely anything ”

Written on: 08/12/2014 by AngeloLarsen95 (1 review written)

I visited the store on Wednesday (a special one time offer of double credit for trade in games) my intention was to buy an xbox one on this day; I brought along with me 17 games (4 being resent releases) Looking at the current offers I was displeased as I saw the offers on the website before visiting the store and I already made the selection of what console + games I wanted, to my dismay I discover the deals are not the same and I couldn't change the selection of games that were included. I… Read Full Review

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“Another online poor service”

Written on: 07/12/2014 by Ihatemoaning (4 reviews written)

ordered a special edition Xbox one game which was on a cyber Monday deal. Ordered was placed within two minutes of the game offer going live at 12 noon, was showing in stock and money taken. Several days later order was cancelled with no reason given. I emailed to find out what issue is and NO replay. Not the first time let down by this retailer either. Poor customer service… Read Full Review

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“repeatedly told wrong information”

Written on: 03/12/2014 by razor86 (1 review written)

I know I ordered the day after their black Friday event but you would still expect the same care and communication as any other day. I have to ask myself how this company is still open unless they are only staying a float by the amount they charge to sit on hold for 2 hours. Yes 2 hours! and then all I got told was the information I have been given is wrong. I received a email stating that my order would be out for delivery on the 2nd Dec 2014...so I waited in excited about getting my brand… Read Full Review

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“None existent customer service”

Written on: 02/12/2014 by mark-uk-gb (1 review written)

Worst customer service ever can’t even call it a service as none was forthcoming. Tried contacting by e-mail, phone, web chat all a waste of my time. 1st E-mailed 9am Saturday regarding a order I had been over charged online (purchased Friday night) & wanted it addressing before delivery. A confirmation e-mail stated they are very busy & will be in touch soon as possible now Tuesday still no response, it also stated try contacting by phone or web chat if it a urgent query. 2nd Try phoning… Read Full Review

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“Terrible Service ”

Written on: 24/11/2014 by McCaffreylp32 (1 review written)

I preordered Shadow of Mordor for the PS4 and I was gutted to say the least that I didn't get it on the release dat. 3 days later and I still had not received my game! After ten working days the game still had not arrived so I went on the web chat to talk to some one (which took around a hour to get through to) and I was told I would get my money back. To this day I still have not got my refund! I have tried to contact them several times with no reply. Shocking service, shocking customer… Read Full Review

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“Absolutely appalling service”

Written on: 24/11/2014 by mike8386 (2 reviews written)

GTA V on the PS4 was released on the 18th of November 2014. Being a fan of the GTA series, I happily preordered the game so I could receive it on release day. So I received an email saying to help things go smoothly, they would process and take payment on the 13th. Great, that's plenty of time (even for royal mail). I get an email on the 15th saying its been shipped, with a tracking number (which is useless because it only says shipped or delivered. I can figure that without a shipping number)… Read Full Review

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