Game Reviews - www.game.co.uk

Click here if this is your business
★☆☆☆☆
1.3 / 5
192
8% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Game www.game.co.uk - Ask a question now

Media Gallery for Game www.game.co.uk

Game www.game.co.uk
Game www.game.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Delivery mess”

Written on: 18/11/2016

Pre-ordered an item months in advance therefore expecting it on release day or at least a day afterwards. On release day, I received an email that the item had been delivered. Yes, it had been delivered but to another address. Contacted the delivery company and told me it had been signed but by someone who does not work at the delivery address. The delivery service told me to contact the sender (Game). Contacted them and was told to fill out a form and wait up to 72 hours! It took nearly… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“ You need to get your heads out of the clouds putting...”

Written on: 01/10/2016 by JSB79 (1 review written)

You need to get your heads out of the clouds putting an offer on that was never going to be fulfilled for the PS4 with Fifa at £149 ..Is causing extrem backlash online ..this will have a massive impact for you all round the country. Looks like you will follow the likes of BHS soon enough.. … Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“endless wait for an answer”

Written on: 29/09/2016 by Racheld312 (1 review written)

didn't even make the store lost the will to live on the endless wait trying to ask a question that wasn't on the automated list. three of four long waits on the phone and no answer. Would I go to a store for the same treatment NO… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Data Protection Breach - Your Information Exposed”

Written on: 27/09/2016 by JLM76 (1 review written)

Game Retail - Bedford Store. My partner wanted me to have a PS4 for my 40th Birthday (yes, still a big kid but aren't we all?) but we'd already spent a fair amount so I looked at Game for a pre-owned one (bought a PS3 pre-owned from them 4 years ago and it's still working great). Went to the store, chatted to a member of staff and all seemed like a good offer. I went to a few other shops to compare prices (CEX, Argos etc) but felt the best deal was with GAME so I went back an hour later. I… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Over 2 months since I ordered and still waiting!”

Written on: 02/08/2016 by Awalker366 (1 review written)

I placed an order on the Game website on behalf of my 10 year old son in the middle of May. I got an email on the 22nd May saying the goods were on their way, but nothing has turned up. Since then I have written numerous emails to them, 2 or 3 times a week. I must have sent over 50 emails asking how they intend to resolve this. I never get a replay from the same person, always someone different, telling me my query is being looked into. On Sunday, I sent an email telling them I just wanted my… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“missing information but still no refund”

Written on: 12/05/2016 by bjorninou (1 review written)

First of all, I was new to the whole PSN account stuff and tried GAME for the first time. Sure enough I did not know that PSN accounts are region specific and personally it never even crossed my mind in this day and age where the world is getting closer and closer. Long story short, I purchased the Uncharted 4 Triple Pack Extension and received the code, which didn't work. I later found out that this was due to regional restrictions (I don't have a UK account), but there was no information on… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Ps4 missing delivery”

Written on: 06/04/2016 by NaimaNeal127 (1 review written)

I' ve ordered on line a PS4 as a present for my son, the item suppose to arrive the day after. I am a working mum, so I ' ve asked a person to stay all day at home waiting for the parcel. At 5.30pm I received a message telling me that the delivery will arrive the day after. I am very disappointed, I can' t ask my friend to stay at home another day, so I try to contact GAME but I ve waited on the phone for 1 hour and no one answered. This is not a good way to deal with customers, I ve spent a… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Treated like time waisters !! :-(”

Written on: 22/02/2016 by 466Nash (1 review written)

Both my wife and I Made the trip over to the Burton store today, with the intention of buying either an Xbox One or PS4 for a forth coming Birthday present. The store was very quite, and had only 2 other customers browsing, so no excuse of being run ragged or busy, we went with the genuine intention of spending up to £400 on a system package deal. Preferably with a driving game in mind, I explained I had'nt got a clue regarding either of these systems, and wanted the Pro's & Con's of each… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Online purchase - alleged company policy on sent wrong...”

Written on: 06/01/2016 by RichieB21269 (1 review written)

I ordered a XboxOne controller accessory for my son as a gift. The package arrived today, my son was excited as it was addressed to him. On opening the package the item inside was for the wrong platform (ps4), plus the package looked as if it had been trodden on as the pack was damaged too. I contacted customer services (foolishly) thinking they would rectify this error quickly and efficiently and with some understanding of the mistake THEY had made. How wrong I was, getting an sincere apology… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Poor incompetent service”

Written on: 23/12/2015 by Vinnie536 (1 review written)

Ordered games for xmas presents on 1st december, by 20th nothing delivered. After spending hours on phone finally traced order it was still pending their end. They said they would cancel original order and refund then reprocess order stating that they would get it sent 24hour delivery. No delivery so contacted again to find they had cancelled the new order and they could no longer guarantee delivery for xmas but if we placed order they would give us ten pound on game card. Hmmm now let me think… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“No help”

Written on: 22/12/2015 by Kilgore56 (1 review written)

I ordered a game and the PlayStation steel book case, they were both damaged badly, I used one of the codes in the steel book so they refused to replace the case, and they wanted the game case along with the game, even though the game was fine. They are a waste of time and unreliable. … Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Appalling customer service”

Written on: 17/12/2015 by A.McJannet (1 review written)

Phone lines don't get answered (waited 55mins). Webchat again a waste of one's time. Email answered several days later where all they do is evade, avoid, deflect. Making up excuses based on assumptions not actually detailed in any communication to customers. Take the money & hide is their motto. Think twice before handing over your hard earned money to GAME. They have absolutely no concept of customer service whatsoever. They don't care. … Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“I got tricked by GAME”

Written on: 09/12/2015

I ordered a steam controller on the 14th of November 2015. I never received it so I asked for a refund. I still haven't received the refund, and probably never will, despite over two dozen e-mails and correspondence over the period of a month. The customer service I have received is a joke; everyone tells you a different story to try to keep you from getting your refund. They took my money and gave me no product, makin me feel like I have been tricked. Spend your hard earned cash somewhere… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“First and last time I'll waste my time with CLICK &...”

Written on: 07/12/2015 by Gamer71 (1 review written)

Placed my order online and decided to have it delivered to my local shop using Click and Collect. The money was taken from my credit card within minutes of the order being placed. The following day I received an email telling me that my order had been shipped. 8 days later and I am still waiting for confirmation that it's at the shop for me to collect. Why tell me it's been shipped if it hasn't? You are clearly taking the money straight away and either lying about it being shipped when it… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Goods not received after 5 weeks”

Written on: 02/12/2015

On 29th October I ordered a Xbox one console package worth £319. This package went missing, it did not arrive at the pick up shop. After an investigation it was found. Game then sent me a second package this has also gone missing. After many many phone calls of which you have to hold on about an hour to even get through I am getting nowhere. Eventually I was sent out a form to complete about the missing parcel , no one ever contacted me it was always me doing the chasing. Five weeks from… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Playstation Network Card/Gift ”

Written on: 29/11/2015 by McLeannn390 (1 review written)

Wasted £20 on a gift card. Wrong one sent and their "Policy" they won't change it for the one needed. The silver strip that has to be scratched off to redeem code hasn't been touched as the voucher was a Christmas present. Yet they still saying they won't exchange it for the correct one… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Just excuses!”

Written on: 19/11/2015 by DebbyBartholomewRoth (1 review written)

I was excited to see Yoshi's Wooly World released in the UK 90 days before the USA so I ordered from GAME only to NEVER RECEIVE package, I have communicated with customer service over 17 times since June 30th. After 45 days I talked to customer service and explained I would only order if they would track the order but since the initial order wasn't tracked they couldn't track this order, wish I would have request my refund then but I was assured they would never leave me without my merchandise… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“ANOTHER late pre order . WHY BOTHER ? ? ? No more ! ! ! ”

Written on: 07/11/2015 by calpsy (1 review written)

Pre ordered a game to be delivered ON the day of release . Got it 4 days later . Complained and they told me its not a big problem and they dont guarantee delivery anyway . WELL WHATS THE POINT IN PRE ORDERING A GAME IF I CAN GO INTO THE STORE AND PICK ONE UP ? ? ? Awful service and awful attitude . Will be shopping here a lot less in future… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Orders are never delivered on time”

Written on: 03/09/2015 by AkiraRegan1971 (1 review written)

So GAME can never seem to keep up with an order anymore. They use third parties to supply a lot of things meaning the times given are purely estimates and you will likely have to wait double that time. I also recently preordered a game from them and it was only dispatched on the afternoon of the release day. The customer service is beyond bad. the emails are supposed to be replied to within 3 days however I contacted them nearly two weeks ago and have just been ignored. When I decided the live… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Complete & Utter Shambles”

Written on: 21/08/2015 by Kathrynt423 (1 review written)

Console not delivered when due (after rearranging plans so I could be in to sign for the parcel), took over 1hour 20 mins to get hold of customer services to be told conflicting information. Absolutely no intention of being of any help to resolve the issue from the start of the conversation, just a feeble sorry & you'll just have to wait for it to arrive (hopefully next week sometime). Should have used Amazon as I usually do. Can safely say that's the first and last time dealing with… Read Full Review

Visit game.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
game.co.uk