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Latest Reviews

“Poor Service and no reply to email sent a week Ago!”

Written on: 16/10/2014 by RyleighSpears333 (1 review written)

Poor Service and no reply to email sent a week Ago! They Cancelled a pre-order of Alien Isolation Ripley edition, which I had a £5 discount voucher code on, I had changed addresses but updated all my details via the web site, but they used my old details so card payment never went through, I have emailed them twice, ref the order and to see if they will honour the code! but no reply (over a week ago too) SO I HAVE NOW CANCELLED OVER £600 of ORDERS AND PRE-ORDERS WITH THEM! I WILL ONLY EVER… Read Full Review

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“On line Order”

Written on: 16/09/2014 by Jamierodgers76 (1 review written)

I ordered Wolfenstein for the Xbox 360 as it was on offer £19.99. I asked if I could pick it up from my local store but was told it was going to be £5.00 extra?? so I just used the free shipping After 3 days and lots of emails the game didn't arrive. The people at customer services told me it had been shipped and it should arrive the next day. I left it another 2 days and still no game so I contacted the web chat customer services who told me after 10 days they can send out a… Read Full Review

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“Pre Order hasn't turned up”

Written on: 12/09/2014 by 131Weeks (1 review written)

I preordered destiny after being 'guaranteed' it would turn up on release date, yet 2 days later and it's still not here, plus they won't reply to my emails. Shocking service from a household high street company!… Read Full Review

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“Steam keys don't work, they don't return money”

Written on: 29/08/2014 by DwayneHogan151 (1 review written)

Very unhelpfull and stole my money in the end. Support didn't respond and I got answer via chat that they don't guarantee codes to work outside UK. Which is pretty dump considering I'm within EU with them. Refused to return money and were blindly referring to their terms and conditions that they deal only with UK sellers. So stay away from them… Read Full Review

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“I buy from game shop a console preowned ps3 ,320g,when...”

Written on: 02/07/2014

I buy from game shop a console preowned ps3 ,320g,when i went home and i plug in was only 120g.next day i was back to the shop with the console try to change on 320g.surprise.....is not was the console wich they give me.on receipt was another serial number.i told them this is the vonsole. What they sell me.they dont believe,,,,after how much money i spend in this shop it is amazing ,they theat my like layer.my only fault is because i didnt check inside box and because i am foreigner… Read Full Review

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“Ordered Castlevania Lords of Shadow 2 (Premium Edition)”

Written on: 16/06/2014 by puddingm (1 review written)

I was a bit worried to place an order online after reading all the bad reviews but still have decided to give it a try since I can't get the game anywhere else for the same price. Here's a breakdown of my purchasing experience: Confirmation email: Received right after I placed my order online. Shipping: My order was shipped out on the same day as I placed my order (30/5/2014 - Friday). I also received a shipping confirmation on the same day. I received an email with the tracking numbers on… Read Full Review

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“Game is terrible”

Written on: 29/03/2014 by PowerUser112 (2 reviews written)

Not only have I stopped going to game but will never be back for there deal's they need to cut there prices big time. Rip off!… Read Full Review

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“WORST DELIVERY EVER”

Written on: 29/03/2014 by Irisw221 (1 review written)

what happened was a bought product online from this shop and it appeared to have had some problems and when i called them they said that all they can do is nothing this left me very angry they i could sent a new replacement which will take 3 days to arrive the worst is that it is going to be on a Monday and i need it soon also they sent me a document that i have to print and sign and where as normally they should do something to show they regret well they didn't i have never been mad about a… Read Full Review

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“Now playing dirty!!!!!!Soon to be bankrupt again!!!!!”

Written on: 12/03/2014 by Strikland (2 reviews written)

Canceled my pre-order and wanted me to re-order at a higher price,sent no email and customer service is a complete nightmare they were also blocked by my bank for trying to take unauthorised payments from my card...Would never trust these people with my bank details again....Nightmare!!!!… Read Full Review

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“RIP OFF MERCHANTS”

Written on: 11/03/2014 by Kendallwv97 (1 review written)

Short story, traded in some games bought a console, them got told I had got no reward points !!, Told tough, also a game in their online store was £19.99 I could buy it for £6.99 at another online retailer… Read Full Review

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“Avoid - terrible company.”

Written on: 27/02/2014

If you want to be treated like a valued customer, DON'T for god's sake shop at Game. I had a pre-order cancelled by them today (I placed it last November) and was told it's sold out now so too bad. I asked why my place in the "pre-order queue" hadn't been kept so I could re-submit payment. I was told that it doesn't work like that. If it's cancelled by them it stays that way whether you wait a day or 3 months. Bye-bye pre-order. Absolute joke of a company, I will never use them for anything… Read Full Review

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“I will celebrate when there bankrupt ”

Written on: 26/02/2014 by Jackieeeeeeee (1 review written)

usually the shop is great but not when i ask the person for general knowledge on a game and i specifically asked if there is an online pass needed for tekken tag tournament and he said no there isn't i wouldn't have a problem if i had the money to buy an online pass but i don't. i wouldn't of wasted the money on a game that i need to pay extra on for an online pass. When i returned not even an apology just looked at my face and said nothing i can do about that now. bye… Read Full Review

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“Pre orders”

Written on: 20/02/2014

Ordered a game the day before release- which according to game should be fine to be sent out ready for the release date. However after a phone call with a admittedly nice lady at customer services, they said that if you dont pre order at least 3 days before you get the game, the next one they out is after the release! For me that means I will have to wait till monday to get a friday pre ordered game. Completely shocking when you think I could go to the shop and chance it!… Read Full Review

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“Beware Fake Controllers”

Written on: 11/02/2014 by SpykeVmpr (2 reviews written)

I ordered a pre-owned PS3 console online from Game. When it arrived, I discovered the controller was a 'fake' 3rd party controller, rather than an official Sony controller. I contacted Customer Services and was told that they are entittled to do this due to 'Stock Levels' despite the fact there was no mention of this in the product description or on their website. Although I pointed out it was reassonable for the customer to expect to receive a genuine article if not stated otherwise, they… Read Full Review

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Spykevmpr's Response to SpykeVmpr's Review

Written on: 11/02/2014

Just to follow up on this. I took the PS3 to the Game store in Camden to return it, and instead they swapped the controller for a genuine with no fuss

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“next day delivery”

Written on: 24/01/2014 by clucas1ghhv (1 review written)

I ordered a ps4 bundle on the 22nd and selected the next day delivery option, as I ordered quite late at night Truthfully I wasn't expecting it til the 24th, on the 23rd I received an email confirming the 24th as my delivery date, this didn't bother me as i expected this, the 24th came and I spent all day staring at DPD's track order screen, it got too about 19:00pm and I resigned myself to the fact it wasn't coming, I contacted game via the web chat and was told my order was with the courier… Read Full Review

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“Great Delivery Service”

Written on: 12/01/2014

1 day after order without ordering next day delivery amazing. Ordered ACIV Black Flag online as my local store was out of stock. overall fantastic… Read Full Review

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“Disgusting customer service, no reply via email”

Written on: 07/01/2014 by Liam12345 (1 review written)

Bought the new battlefield 4 at game.co.uk using a pre-paid gift voucher and my Reward points. The postage option said "2 working days" and after waiting 1 week there is still no sign of anything. I just contacted them on web chat because after looking online at tracking an order via the game website there was no sign of my order. The people I spoke to on webchat were absolutely useless and could bearly type English!after giving up in the web chat service I decided to call them and they told… Read Full Review

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“Customer services dire - avoid!”

Written on: 07/01/2014 by LittleMissBusy (1 review written)

Game.com sent us the wrong item on 14th December, which was supposed to be our son's Christmas present. It took my husband and myself 2 days of constant trying before either of us got through to customer services. When we eventually got through to a chat, we were told to send the item back and they would send the correct item out Express Delivery "out of goodwill" so that we would get it in time for Christmas. They did not allow us to exchange the item at a Game shop, which would have been the… Read Full Review

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“Alway outs of stock & prices expensive”

Written on: 30/12/2013 by Neil_Furgusson (3 reviews written)

Long ago I brought Sim City 4 on PC games last 11/03/13 10:08pm all done but status still unshipped, I been waiting 12hrs late finally shipped & downloaded, what a stupid service ever there no 24hrs service like Amazon games & Steam games & Uplay games & Orgin games is fast buy & no waiting shipped. I been brought Far Cry 3 Blood Dragon from Amazon pretty fast won't long just 5-10mins then ready give me product key from email been activated & downloaded on Uplay, I am surprised £5.99 on… Read Full Review

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“Excuse after excuse”

Written on: 17/12/2013 by krinun (3 reviews written)

Cancelled an order with game.co.uk 3 days prior to them despatching, and they acknowledged my cancellation at that time. They despatched part of the order anyway which I refused to accept when it arrived. They still have not refunded my original payment, 30 days after cancelling it. Their latest email: "Thank you for your email. I can confirm that we working through a backlog of refunds and when it has been processed you will be contacted in due course. I apologise for any… Read Full Review

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