French Connection / FCUK Reviews

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★★☆☆☆
1.9 / 5
21% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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French Connection / FCUK
French Connection / FCUK

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Latest Reviews

★☆☆☆☆

“terrible customer care”

Written on: 12/06/2014 by QuincyRooney (1 review written)

Bought a white tshirt wore it once washed it and it came out with a hole in it, tried to return the item only to be told they thought it was my fault and id done it on a belt buckle...i don't wear belts. spoke to customer services and said that it was obviously poor quality and should last longer than one wash they wouldn't budge and kept implying it was my fault....rude and unhelpful never buying from fcuk again… Read Full Review

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★☆☆☆☆

“Dont waste your time ordering online”

Written on: 18/03/2014 by udMeadows462 (1 review written)

I ordered 800EUR of clothes from the site, after receiving multiple reminders, your order is waiting to be processed, I finally placed my order, received the confirmation that the order had been placed. It mentioned in the email that during sales periods it can take longer to process. After more than 10 days I finally contacted their customer service to be told that the order had been cancelled, that they had sent me an email asking me to contact them to check security clearance. Searching… Read Full Review

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★☆☆☆☆

“Order not even processed! ”

Written on: 09/12/2013 by 1234Sm (1 review written)

I ordered from FCUK during a promotion. I did not receive a confirmation email at all, just the money taken off of my credit card. Now 8 'business' days later the money has been returned to my card, which I can only guess means I won't be receiving my order! Still never a single word from the company. I had hoped to wear one of the 3 dresses I had ordered (still listed as in stock online) to a Christmas party. Lack of confirmation or communication from a company boasting online sales is just… Read Full Review

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★☆☆☆☆

“Do not buy from them”

Written on: 20/11/2013

I had worse experinence with them. And still ongoing. I have ordered couple of items that they never delivered. I called to find out what has happened. They said the order was cancelled. I said no problem, but asked why did they charge me for nothing. They said that they have cancelled the pre authorisation and it must be my bank still holding back the money. How about that? Ridiculous. … Read Full Review

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★★★☆☆

“Different product on line than what you get!”

Written on: 18/09/2012

I have ordered a pair of jeans, the same model I still have bought in 2010. Suprisingly, the model I have received now is totally different from the old one, although the pic on the site looks exactly like the ones I have! My fist concern is with the authenticity! Has anyone experienced this before? What to do??? Can I force them to admit that it is not what it should be?… Read Full Review

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★☆☆☆☆

“Cheap quality”

Written on: 04/07/2012

So disappointed - the children's clothes I bought online arrived and the quality was so poor. Stray cotton, see through, creased and toxic smelling. Very overpriced - even in sale. Will not be keeping and charged for delivery and postage both ways. Prefer Matalan or Primark as better quality and realistic prices - sorry, but this store is in real danger I think… Read Full Review

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Mods63's Comment

Written on: 19/07/2012

I totally agree with the previous review. I bought a few items for my 2 year old son, the items label age 2-3 but they are ways too small so I want to return them. Until this point I realised there is no free post return label. I cant believe that as all online clothes store these day offer free return. I feel like being ripped off. Will never ever buy again.

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★☆☆☆☆

“Damaged Goods!!”

Written on: 25/04/2012

Bought a jacket from them, got it home and found a small stain on it. Don't live anywhere near a store so spoke to the Customer Service Manager on the phone and she told me to post it back to her. She then posted it back a day later saying that I must have made the stain because the staff member (in a busy city centre store) can remember serving me and the jacket was perfect on sale. Absolutely furious with this response and am taking the complaint further. Will never shop with them again… Read Full Review

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★☆☆☆☆

“Terrible customer service + appalling returns policy”

Written on: 23/04/2012

I bought a coat from FCUK and 12 months later had it specialist dry cleaned by my cleaner who I have used for years. He followed the care label instructions faithfully and now the coat is so shrunken it is unwearable. I returned it to FCUK and they apparently "discussed" it with Quality Assurance and then sent the coat back by return saying it was not their fault and must be the dry cleaners and denied all liability. When I talked to the Customer Service Manager she told me described how… Read Full Review

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★☆☆☆☆

“Suit trousers worn after 3 wears!”

Written on: 23/02/2012 by lavandarman (1 review written)

I recently bought a suit at French Connection Brighton. I have worn it three times and the trousers are worn out. I complained and the staff were extremely patronising, and refused any refund. I will never buy anything there again, and urge others to shop elsewhere… Read Full Review

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★☆☆☆☆

“Poor quality ”

Written on: 02/12/2011

I would refrain from ever buying French Connection again. after 4 weeks these cords ripped at the seam. Due to them costing £75 I took them back expecting them to offer me another pair. They were not interested at all. In fact the manager there implied this was down to wear and tear. If you want your clothes to last more than 4 weeks shop elsewhere! … Read Full Review

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★☆☆☆☆

“the worst customer service ever received”

Written on: 27/07/2011

I was next to be served and the cashier said the lady next to him would serve me to save me waiting. So I went over and was totally ignored by her she carried on doing nothing. Once the other customer had finished I thought I would be served by thcashierbut no the 2 cashiers decided to talk to each other and ignore me waiting to pay. Then another customer came over and the cashier served them straight away. I left my items and walked out. I will not be shopping in the lakeside store again… Read Full Review

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★☆☆☆☆

“FCUK FAKE !!!! THEY DON'T RESPECT YOUR ORDER”

Written on: 09/06/2011 by lalanana (1 review written)

I bought a dress in the e-shop. I gave them my credit card, and they confirmed me the order. They told me that the dress will arrived in 5 days. A week later, they told me that they don't have stock and they cancel my order. I was very angry. I entered in the web and I could buy the dress the did't put that item out of stock, then, why they cancel the order? I don't understand. I'll never buy again fcuk, its a fake!!… Read Full Review

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★★★★★

“Amazing service, quality garments for the upcoming...”

Written on: 18/04/2011

Amazing service, quality garments for the upcoming summer, lovely place to shop. Will be going back in the new season!… Read Full Review

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★☆☆☆☆

“I bought a bexx dress in lisburn for a night out after...”

Written on: 20/10/2010

I bought a bexx dress in lisburn for a night out after having a baby, was a treat would not usually spend 130 pound on a dress!! They steamed it and put a black bag over it, i put it away for the following night. i was ready to go, hair, makeup, etc and took the bag off to step into my lovely new dress, i was horrified to find a large security tag still on the dress. I did not spring back into shape within 2 wks so had NOTHING else to wear. My husband had to use large plyers to get the tag off… Read Full Review

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★★★☆☆

“I'd only buy their stuff in a sale, it's overpriced...”

Written on: 11/04/2010

I'd only buy their stuff in a sale, it's overpriced otherwise. Was told at the till that they don't offer refunds on sale goods, though this is illegal if the goods are faulty… Read Full Review

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★☆☆☆☆

“I experienced disappointing service. Ordered 3rd of...”

Written on: 20/12/2008

I experienced disappointing service. Ordered 3rd of December (for Christmas)- they still have not shipped December 20 claiming they required additional information. I have emailed 3 times asking what information they needed and gotten a seemingly vague response, I also called them and listened to their answering machine claim they were not answering their phones during this 'busy period.' Was amazed at how unprofessional they appeared to me… Read Full Review

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★★★★★

“I love French Connection, well worth the money you...”

Written on: 09/08/2006 by jenny84 (23 reviews written)

I love French Connection, well worth the money you pay! The fittings are really good and the quality is well worth the price you pay. Also will keep you looking trendy with different unique styles all year long and good enough to keep for years, as most there items won't go out of fashion!… Read Full Review

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★★★★☆

“French Connection has clothing for men, women and...”

Written on: 18/01/2005 by crazycat (13 reviews written)

French Connection has clothing for men, women and children and although I feel the prices are quite expensive the clothing always feels of a very high quality. If you are able to hold off for a while on that dress that you like then most items end up in the sale, usually at half the price. They have a lot of plain clothing so its really good for buying items for your capsule wardrobe as well as funky t-shirts. The shop is well laid out and staff are always on hand asking if you would like… Read Full Review

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Guest's Response to crazycat's Review

Written on: 23/04/2012

French Connection has the most awful refunds policy. I bought a coat from them which 12 months later I had specialist dry cleaned in accordance with their label by a dry cleaner I have used for many years. The coat is now so shrunken it is unwearable. Whe I returned it for assessment by their "Quality Assurance" they told me they had discussed it with their Garment Technologist and their was nothing wrong with the coat - it must all be down to my dry cleaner. Beware of this company. Never buy an item from them that needs dry cleaning as their care labels are imprecise and contradictory and their Customer Service Manager who told me how unfortunate it was that she had to work their with their policies to customers is merely their to field off customers with faulty items and deny any liability on behalf of their company. BEWARE of this company. I personally shall never shop there again.

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★★★★☆

“I bought some fantastic jeans from French Connection....”

Written on: 07/01/2005 by solewonder2 (1 review written)

I bought some fantastic jeans from French Connection. The cut is very flattering, slimming on the hips, flared at the bottom and many styles to choose from. Although it's a bit pricey for me with only a Saturday job I'm willing to sacrifice for fab jeans! The last pair I bought were "too flare" for £65, bargain! They're great, and you get cool bags when you buy for this shop and also they have a fabulous half price sale right now!… Read Full Review

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