BHS Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Rubbish Sofa”

Written on: 07/07/2015 by Calig349 (1 review written)

I brought the ESME sofa from this store 2 yrs ago. After about a year it started to sag on one side. I contacted BHS who sent a chap round to take a look, he agreed that it was sagging quite badly but admitted that BHS would put it down to wear and tear, which they did. They haven't even offered to repair it. I live alone and don't have many visitors, so would have expected this sofa to last for many years. It now looks like its about 30 years old and looks very unsightly. BHS will not print my… Read Full Review

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★☆☆☆☆

“hell visit”

Written on: 03/06/2015 by Skylar1963 (1 review written)

visited Colchester store recently for a refund I was treated badly cold horrible staff did receive refund after 15 minutes but manager was horrible and all staff ganged up on me I was told to leave other wise police would be called threatened to don't visit for a refund they don't like refunding faulty goods as my t~shirt was I was left crying upset this store hates customers and make their visit hell if return goods don't value customers don't visit… Read Full Review

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★☆☆☆☆

“awful customer service”

Written on: 14/05/2015 by Gibbons387 (1 review written)

I visited BHS in Salisbury , I was served by someone who was quite clearly off his face, I think and believe this is truly unacceptable for a firm which prides its self on having good customer service. His behaviour was verging on disgraceful… Read Full Review

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★☆☆☆☆

“Lost Order”

Written on: 23/04/2015

My friend ordered two wedding dresses and two bridesmaid dresses for next day delivery we're now 6 days on and BHS seem to have lost the order and can't offer any explination or compensation. ridiculous, they are blaming the courier but if they can't meet the promise of next day delivery they shouldn't offer the service! customer service was appaulling I'm surprised anyone still shops wit them. … Read Full Review

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★☆☆☆☆

“cafe”

Written on: 28/02/2015 by 1234posty (1 review written)

in the cafe my husband ordered a cup of tea and some toast first attempt burnt it second attempt took ages to get it and staff was not wearing hat's place not very inviting at all will not be visiting again… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 14/02/2015 by winney (1 review written)

I've waited 6weeks for an order. Managed to get through to customer service after being given the run around to be told my parcel had been delivered to Loughborough instead of Derby where I live.My granddaughter has given up hope of ever receiving her frozen hoodie.I won't be using b.h.s ever again. Terrible service… Read Full Review

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★☆☆☆☆

“Barley silver sofas ”

Written on: 21/01/2015 by BarbaraAinsworth (1 review written)

Barley silver scatter cushions have brown zips. Have been on to customer services who have informed me they can't do anything, as these are made with brown or black zips. These look horrendous . Have spoilt the whole appearance of the sofas. No one informed us of this when ordering. Automatically presumed that these would be grey. They aren't even concealed zips. They are well seen. Please reply. Very disappointed customer. … Read Full Review

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★★☆☆☆

“Old-fashioned clothes, indifferent staff, lack of mirrors.”

Written on: 13/01/2015 by Genesish74 (1 review written)

Hadn't visited the store for some time so hoped to be both impressed by the clothes and encouraged to buy. No way! The same, tired-looking range of poor quality fabric. Only found one item that quite appealed to me - but no mirrors nearby. I only wanted to hold it up to see if the colour and style might suit. The nearest mirror was at the other end of the store. I was told they didn't tend to have mirrors as they had round pillars so couldn't put any on. Was also told there'd be mirrors in the… Read Full Review

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★★☆☆☆

“Alice In Wonderland Notebook With Page Missing!!”

Written on: 20/12/2014 by GlitterGirl36090 (1 review written)

I am a eleven year old girl who went to BHS surrey quays on the 19.12.14. When I went into the store me and my nan spotted a lovely white and pink striped Alice in wonderland notebook/diary. I was allowed to get it but I decided not to. The next day I woke up feeling guilty that I didn't buy it so my grandad went back and brought it for me. While I waited I was so exited and texted my grandad telling him to remember about my book. Finally he came back and I was so happy I immediately opened the… Read Full Review

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★☆☆☆☆

“BHS direct fail to honour order”

Written on: 17/12/2014 by JohnKnagg (1 review written)

BHS behaved unethically, with lack of customer care, in contravention of online selling laws and not in accordance with their own terms and conditions. I ordered a laptop which was advertised at some 30% less than most other suppliers, BHS accepted my order and told me when the laptop would be delivered. Two days later BHS told me that they were cancelling the order as there had been a pricing error. I wrote to complain and lay out my reasons. The response did not engage with my complaint but… Read Full Review

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★☆☆☆☆

“Click & Collect - Leeds - Do not use”

Written on: 21/11/2014 by McGraw386 (1 review written)

If you have an option I would stay clear of this service. They advertise that the item will be in store within 4-7days, they do not mention that the store can take a further 7 days to let you know. In total its taken over 2 weeks to just 'Click & Collect'. When you do go into store to collect, they go down into the basement… Read Full Review

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★☆☆☆☆

“Buyer beware at BHS”

Written on: 31/10/2014 by Mattie389 (1 review written)

I complained to BHS that I had been charged more at the till than the discounted ticket price. BHS emailed this response: As a company we are not obliged to honour the discount that the jeans have been marked down as because it may have been a single error on an item. Therefore, with this in mind the company has to honour the price that the item is scanning up on the system as. Kind regards, Katie BHS Customer Care… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 27/10/2014 by Valentino269 (1 review written)

Ordered on line, after 14 days waiting I bought the item I wanted dirrect from the store, it had always been in stock. I then rang the store to cancel the delivery. They said they would cancel and refund the items as they were having problems delivering to carlisle and send an email, none of which happened! I now need to pay for a bus and go into the store to get a refund plus I am heverly pregnant. The store and online company need to start to communicate!… Read Full Review

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★☆☆☆☆

“faulty furniture returned ”

Written on: 22/08/2014 by dispencerqueen (1 review written)

Hurendus customer service trying to get a call back, plus they only open 9 t 5 , what a wsit of time the worst company ever, been waiting 4 weeks for a £800 refund and still waiting , my advice stay well clear… Read Full Review

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★☆☆☆☆

“Still no refund - have kept my money!! - That is illegal.”

Written on: 07/08/2014 by Taylor87 (1 review written)

Sent the wrong colour shoes. I returned them and eventually received a refund for the shoes but not my postage costs. BHS completely at fault but no refund in spite of my emails and calls. Impossible to get through to speak to anyone and don't forget - we pay for the calls they don't answer. Immoral and illegal. Trading Standards need to know… Read Full Review

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★★★★★

“BHS Camberley Fantastic Staff ”

Written on: 31/07/2014 by Kidd355 (1 review written)

BHS Camberley, The staff are so pleasant, they are patient and courteous elderly are offered help, a seat if they require. I spoke with 5 members of staff two of them were from lighting, who would do everything possible to help me find what I was looking for. Advising on bulbs, offers on lights, and how easy it would be to install them. They couldnt do enough, thank you Lads. What a great team, must not forget the Manager who selected this team, Well Done Camberley Branch. … Read Full Review

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★☆☆☆☆

“Despicable experience”

Written on: 23/07/2014 by AntwanFischer404 (1 review written)

Went to the restaurant here with my Mum for lunch. Asked for tikka masala which they didn't even have. Was offered chilli, which I dislike. My mum wanted the fish and chips, so I ordered the same. We were told to pay at the till and our meals would be brought to our table. We waited at the till for about 5minutes until a member of staff arrived to take our payment. The food arrived in about 5 -10 mins. Instead of fish and chips we got raw batter and chips. You would have needed a microscope to… Read Full Review

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Iriajhuymcr's Comment

Written on: 24/09/2014

Why would you expect them to have tika masala if they don't sell it as you say on review it is a cafe not an Indian restaurant or takeaway, there is also no mention of you complaining about the fish without complaint at the time how can any business rectify the problem?

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★☆☆☆☆

“online shopping made difficult - don't use”

Written on: 03/07/2014 by 160Randall (1 review written)

When I wanted to return a click and collect item, I was unable to log in with the same details. Tried to call them - no response Tied to email them, but instead got a over complicated online form, which when I pressed send disappeared into the ether with no indication what had happened - it just dumped me back into FAQs Still no response. Took it back to the shop - more time and £1.50 parking. Don't use - they seem to think that customers are there for their convenience… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 22/06/2014

I visited BHS in The Precinct in Coventry city centre on Friday 20/6/14 around 2.30pm. I was looking at the T-shirts and whilst doing so without realising, I dropped my purse. Thankfully a very observant young sales assistant saw what had happened and was able to return it to me. I am so thankful not just for her honesty, but for her alertness as if she had not been there I doubt I would have seen it again,as I had no idea what I had done. Her conduct reflects great credit on your store… Read Full Review

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★☆☆☆☆

“Appalling!”

Written on: 20/06/2014 by MalachiMoody (1 review written)

Shocking customer service, do not use! No one ever answers the phone and emails take forever to be replied to. I got faulty goods and trying to arrange return was a joke. I will never use them again… Read Full Review

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