BHS Reviews
Latest Reviews
★☆☆☆☆
“Terrible service, do not order appliances from BHSdirect!”
Written on: 21/05/2013
I received a text message last night informing me that my delivery would be received between 7-9am this morning which i was pleased with rather than having to wait around all day, however at 7.20am i noticed a card had been put through the door saying they tried to deliver and no one was in- although they didnt ring the bell!! Clearly I cannot be expected to watch the front door for 2hours! I called the delivery company to see if the driver could come back as it had only been 5minutes prior... (read more)
★☆☆☆☆
“Terrible service, just absolutely terrible - STAY AWAY”
Written on: 10/05/2013 by jonnyboy123123123
I won't go into the details but after being sent a pair of shoes in the wrong size, i had to re-order and pay up front! they sent me the wrong size again!!!! they also didn't apply the discount they were supposed to and charged me full price. ABSOLUTE DISGRACE. Despite many emails their incompetent customer service just ignored me. it is a matter of time before they go bust! (read more)
★☆☆☆☆
“Bad service”
Written on: 09/05/2013
I have ordered a Whirly floor lamp from BHS, 12 days later I did not receive it and had to call up the company to check why. It turned out that the lamp was damaged in transit so was returned to the warehouse. No one has called me to inform me of anything. I got a refund and had to order another one on the phone because they could not resend out a new lamp for me on the same order (?). The first order I got 20% and was told I will have the same 20% off on my second order because it was... (read more)
★☆☆☆☆
“Turn the music down”
Written on: 19/04/2013 by brown62
I took my father shopping today in the Birmingham City Centre Store, from the minute we got in there we thought we had entered the local disco ! the music was so loud we could not hear ourselves think or talk. I don't mind a bit of back ground music but when you are trying to shop and discuss what you are going to buy it just made it a very unpleasant shopping trip. So please TURN THE MUSIC DOWN !! (read more)
★☆☆☆☆
“BHS Returns Sharp Practice”
Written on: 23/03/2013
BHS lost me as a customer for life today. Took back an item I was given as a present. It was too small. I had the receipt (£45). I went to my local store and selected a number of items to the value of £53. Went to the customer service counter expecting to pay the extra £8. But was told no, the item I was returning was now on sale for £25 and that was all they would credit me for.!!! Well BHS, I consider this sharp practice. I will never buy from you again and will warn as many people... (read more)
★☆☆☆☆
“refunds”
Written on: 22/03/2013 by annsmith2
bought my wife a dress on 20 2 13 returned on 28 1 13 not the 1 shown online returned on 28 1 13 by royal mail despite several emails to you no response you are the pits it is not for much but in my opinion you are useless (read more)
★☆☆☆☆
“Appalling customer service, logistics ”
Written on: 18/03/2013 by muser (3 reviews written)
I had the misfortune to purchases a washer drier form BHS direct. This turned out to be the worst decision I have ever made when buying an appliance on line. I paid for installation and collection of my old appliance, which is clearly stated on their website, will be carried out at the time of delivery. This is one of the key reasons I chose to purchase from them. When the delivery team turned up with the appliance they did not have their own tools to remove the transit bolts from the... (read more)
★☆☆☆☆
“Appalling customer service, logistics ”
Written on: 18/03/2013 by muser (3 reviews written)
I had the misfortune to purchases a washer drier form BHS direct. This turned out to be the worst decision I have ever made when buying an appliance on line. I paid for installation and collection of my old appliance, which is clearly stated on their website, will be carried out at the time of delivery. This is one of the key reasons I chose to purchase from them. When the delivery team turned up with the appliance they did not have their own tools to remove the transit bolts from the... (read more)
★★★★☆
“non-availability of size”
Written on: 03/03/2013 by AHMED8675
Dear Sir I have been shopping at BHS since last fifteen years and recently came to DOHA. I needed a CHINO trouser and went to your stores at LANDMARK on 02 March, 2013 at 1230 hrs local time. Amazingly my size; 38 Waist and 33 Inner length was not available and the representative told us that this size is not produced by BHS at anywhere that is the length of 33. I am surprized at the answer and wanted your help in this regards. My straight question to you is that should I continue to go at... (read more)
★☆☆☆☆
“No BHS direct customer service after purchase of Acer...”
Written on: 30/10/2012
After three months use of my Acer laptop, one of the key came of the keyboard. The Acer laptops was under guaranty and I phoned BHS customer service in hope that would sort out my keyboard issue. BHS Customer service said it was not covered under their terms of condition and that it was due to my miss use of the keyboard. They ignored what I said and would not help me anyway what so ever. When I said I wanted to complain, they referred me to their website. There is no web link on their... (read more)
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Showing 1 - 10 of 37 Reviews
★☆☆☆☆
“Bhs online - waste of time”
Written on: 18/10/2012
I ordered two lights on 1 Oct from bhs Click and Collect expecting them to be delivered to the nearest store in no more than 10 days, as explained on the website. On 7 Oct got an email saying the order had been despatched but that I must wait for a second email before going in to collect it. On 16 October started trying to contact bhs. Sent several emails through the website and just got exactly the same proforma reply telling me to check My Account for the latest information on my order. I... (read more)
★★★☆☆
“Keep shopping there or BHS will be gone for ever”
Written on: 15/09/2012 by jonathan kelly (108 reviews written)
Advantages: Odd bargains, better choice and quality than a supermarket Disadvantages: high prices Department stores are on the way out it seems. These stores sell everything but at inflated prices you can spend hours in them looking around so they all have restaurants and toilets in them. Very cheap meals could be bought in there restaurants 99p breakfasts etc inticing in shoppers for the brand name products sold at full price or with extreme discounts up to 75% off. Today BHS where I... (read more)
★☆☆☆☆
“Went for a bra fitting that had appointment. Got there...”
Written on: 17/08/2012
Went for a bra fitting that had appointment. Got there early the lady was nasty because I was early so I waited. Then when we was walk to the room all she kept saying was we am short staff very nasty like she didn't want to help me. Then they had no big bra so left not knowing what size I was so the service and custome services was rubbish. (read more)
★☆☆☆☆
“Worst service ever!”
Written on: 21/05/2012 by S.Hopper
Be warned, when they list an item as available it doesn't mean it actually is. My order got delayed and delayed a fortnight at a time with no apparent hope of it ever turning up. They offer no compensation, no viable alternative and just basically told me hard lines. Left without a fridge or freezer for a month now with a pregnant wife and young child. Brilliant!!! I will certianly never be using this company in the future and have gone to Asda direct instead which offer a far superior 3 day... (read more)
★★☆☆☆
“WEDDING”
Written on: 13/03/2012
ordered all my wedding outfits over 4 weeks ago costing over 800 pounds. Asked for them to be delivered to store which takes 5 - 10 days max. After phone calls and visits to the shop i was then informed they tried to deliver to another address and got sent back to the factory and was put back on the website and resold so most of my stuff went out of stock. Lady has been very helpful and managed after another week to get hold of my order but had to order items in from bhs stores all over the... (read more)
★☆☆☆☆
“An online disaster”
Written on: 20/12/2011
I ordered a BHS lamp online and when it came in its battered box the shade was missing! Despite 5 emails, 3 phone calls (where I was left hanging on for 45 minutes), another recorded message saying they were busy and to ring back later and proceeded to cut me off and then when I finally got through I was told to expect a phone call when they had contacted the courier - NOTHING. This was a wedding present for a friend and I will NEVER be ordering from them again as the standard of customer... (read more)
★☆☆☆☆
“Bride to be BHS store online order disaster”
Written on: 22/11/2011
I ordered four bridesmaid dresses coming to a total of £400.00, was told over the phone it would arrive in 3-5 working days. I was sent a email that said I could track order online, this did not work so I called up the customer services and was told they could not track it as I requested it to go to store and to keep trying. I phoned up a further five times and after two weeks still had not recieved the delivery,was eventually told their may be any issue with the delivery and they would... (read more)
★☆☆☆☆
“bought a sofa in dec was told it was made to order. ”
Written on: 06/05/2011
bought a sofa in dec was told it was made to order.
6 weeks later when the sofa come it was clearly poor quality.
cushons sink etc etc the worst sofa i have ever seen.
we took out insurance on the sofa after phone call after phone call and told that these kind of sofas are suppose to last only 6 mths (really) someone came out and had a look he wrote his report and we are still waiting after a number of phonecalls and no one calling back.
dont buy the sofas from bhs they are aweful and trying...
(read more)
★☆☆☆☆
“I was visiting sutton coldfield for the day in...”
Written on: 08/04/2011 by walsallstu (4 reviews written)
I was visiting sutton coldfield for the day in december and i spotted bhs xmas shop and was tempted in they had some great decorations and wrapping paper and i started picking a few up to purchase , then out the corner of my eye i noticed a security guard just to the left of me any how i dident take much notice and continued shopping then as i looked up there was another in front of me staring at me i looked round and there was another one three guards i asked them if there was a problem and... (read more)
Guest's Response to walsallstu's Review
Written on: 21/07/2011
This company is a disgrace, there is zero level of customer service, the staff and rude and surly, tell you they will call back and never do. Even their managers do not seem to care. Clearly their client base is far to large if they can afford to lost customers on this scale. After ordering a £700 bed and £3000 sofa, I have now cancelled my order due to the rude and unhelpful lack of customer service over the phone. Only problem is, as I ordered online, it will take up to ten days to get a reund so I do not have access to my money to purchase elsewhere. Use this store at your peril.
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★☆☆☆☆
“I HAVE JUST RETURNED FROM BHS STORE, TRURO ( MY...”
Written on: 15/01/2011
I HAVE JUST RETURNED FROM BHS STORE, TRURO ( MY NEAREST BHS ), THE PLAN WAS TO CHANGE A HANDBAG THAT WAS BOUGHT FOR ME AS A CHRISTMAS GIFT BY MY DAUGHTER, WHO LIVES IN THE MIDLANDS, UNFORTUNATELY THE BAG WAS UNSUITABLE, BUT NO PROBLEM! RIGHT? AFTER ALL THIS IS A COUNTRY WIDE CHAIN STORE, WRONG! THE BHS STORE WHERE MY DAUGHTER BOUGHT THE BAG WAS IN SHEFFIELD WHICH HAS A INTEGRATED DOROTHY PERKINS, AND BECAUSE THE ONE IN TRURO DOES NOT, THEY WILL NOT TAKE IT BACK, I,M ABSOLUTELY LIVID, THE... (read more)
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Showing 11 - 20 of 37 Reviews
★☆☆☆☆
“Be very wary to buy online at BHS!! I bought item,...”
Written on: 04/12/2010
Be very wary to buy online at BHS!! I bought item, received it, and the colour was completely different to the sample. I returned the item, BHS acknowledged receipt, but never refunded me. 3 Telephone calls later, and still no refund, I escalated it to a claim with Paypal. I finally received my money back after a month, thanks to Paypal. BHS did not even bother to answer my email query. I am schocked at the level of service offered, and the COMPLETE DISREGARD for customers!! Needless to say,... (read more)
★☆☆☆☆
“shopping At BHS in walthamstow store Mall.Purchases...”
Written on: 17/10/2010 by sunnym (1 review written)
shopping At BHS in walthamstow store Mall.Purchases New Suit Plus Shoe.Thre was problem with the Shoe. I took back the to store in Walthamstow wait about 2o min for for Exchange but there refuse exchanged or refund even it is 28 days . (read more)
★☆☆☆☆
“I will never use this site again! Items ordered and...”
Written on: 27/08/2010
I will never use this site again! Items ordered and accepted, payment made and accepted, conformation e-made recieved all looking well only item didn't appear. Finally phoned their helpline where I was 2nd in line, had to wait 10 mins to be answered where the helpful lady informed me my order had been cancelled but BHS just hadn't bothered to let me know! No reason.
I would not recomend this site to anyone, BHS is a large organisation a should be able to offer a better service than this.
(read more)
★☆☆☆☆
“Online purchase delivery is shocking..I purchased...”
Written on: 22/07/2010
Online purchase delivery is shocking..I purchased goods, paid for 3-4 day standard delivery and almost 3 weeks later, I still havent received my goods and no communication from BHS to state why or when or that is it late in the first place. Customer service representative made no effort to help whatsoever when I called. (read more)
★☆☆☆☆
“Last year on the 13th March 09 I went into BHS in the...”
Written on: 19/04/2010 by Marcus1982 (1 review written)
Last year on the 13th March 09 I went into BHS in the trafford centre, Barton Square. I tripped over items left on the floor. The shop removed the items before witnesses could see. I injured my wrist and arm and was off work for over a year. The arm still needs surgury. The shop manager was dishonest about the whole matter. No compensation was paid. I lost my self employed job as a result. My name is Mr Mark Dell (read more)
Kittyy's Response to Marcus1982's Review
Written on: 25/05/2010
Why does everyone in the UK look for compensation? I am sorry that Mark has had such a problem, but surely the manager removed the goods to stop other mishaps, and not as a sneaky action. I hope that would be the case. Were the goods not visible?
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Marcusdell1982's Response to Marcus1982's Review
Written on: 17/11/2010
Mark Dell. Yes I thought that just after the accident. I saw the manager carry off the items. I didn't say any thing to her because I thought she was moving them to prevent another accident. Unfortunatly when my solicitor made enquiries, the manager denied the items where ever there to fall over. She also falsified the accident book. she failed to report the incident to the HSE which was required according to RIDDOR code of practce if a person is tsaken to hospital from the sight.
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Guest's Response to Marcus1982's Review
Written on: 08/07/2011
Mark, you sound well versed in the the art of compensation claiming. Judging by your user name your obviously a young and (i'd imagine) healthy person well able to look after yourself.
Put it down to experience and get on with it.
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Marcusdell1982's Response to Marcus1982's Review
Written on: 15/01/2012
Regarding the comment from the guest on this site about my accident. The comment saying that I am young and well versed in compensation matters and saying I should put it down to experience. I am 48 years old. If you have an accident in a shop and are off work for 9 months, It effected my income. If you have a mortgage to pay and you have house hold bills to pay, you can't write to these companies and say "I've had an accident and can't pay so you will have to put it down to experienc", The shop manager lied and denied regarding this accident. Perhaps the manager should be sacked, she can put it down to experience. This shop does not take responsibilty for accidents.
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★★★★★
“The company is great as long as you go into the store...”
Written on: 10/01/2010
The company is great as long as you go into the store to purchase items.
The online shop is a different matter, if you want to purchase a top they do not give the length. I am a tall person so the length is of vital importance to me. They specify petite size but do not give the measurements. When you buy online you buy blind, so sizes are of the utmost importance and as much information regarding the material as possible.
(read more)
★★★★★
★★★☆☆
“I have had such a bad experience with the bhs credit...”
Written on: 24/06/2009
I have had such a bad experience with the bhs credit card , it has put me off from shopping in the store.
I opened a a/c to get the 20% off in April paid £170.40 in full when the a/c arrived. then spent another £112. I was in hospital for 30 hours and gave my husband the card to lock away, i had a phone call 19.30 hours to say security wanted to talk to me i was not sure it was B.H.S, with all the fraud going on, they told me to ring them however my husband was out and i did not know...
(read more)
★☆☆☆☆
“The attitude to customers has definitely changed for...”
Written on: 10/04/2009 by Zantina (1 review written)
The attitude to customers has definitely changed for the worse in this store. I recently purchased an item of clothing from BHS in the sale. As it had a black mark on, I had an extra 10% discount. However, when I got home to look for the washing instructions I noticed it was a very large size. It had been on an incorrect hanger, and there was no visible size on the neck or tag. Had I not searched for washing instructions I would not have been able to see the actual size. The garment... (read more)
★★★★★
“Could not ask for more from this company. Would...”
Written on: 18/06/2008 by lizzie79 (1 review written)
Could not ask for more from this company. Would recommend to anyone. I ordered my bridesmaid dresses from BHS on Sunday 15th June. I could not believe it when they were delivered on Tuesday 17th June - absolutely fantastic customer service. The dresses were packaged well and individually wrapped too. (read more)
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Showing 21 - 30 of 37 Reviews
★★☆☆☆
“I would not recommend BHS to anyone looking for...”
Written on: 16/08/2007 by royalkjp
I would not recommend BHS to anyone looking for fashion or cheap prices. I would go to
- Internationalle.
- TK Maxx (designer t-shirts starting at £5)!
- Ethel Austin (as the clothes are long-lasting).
- Peacocks (as the clothes are hard-wearing and good quality).
and lots more places that you can take advantage of other than BHS.
(read more)
★★★★★
“I really has a shock going into this store with my...”
Written on: 04/06/2007 by nadinespence (5 reviews written)
I really has a shock going into this store with my elderly Grandmother. I always thought it was for the mature generation; definitely not! The children's clothing is the best range I have seen around for a while! Excellent quality, fashionable, and low prices! Very highly recommended to all! Take a look for yourselves! (read more)
★★★★★
“I bought a pair of glamorous dress earings from BHS...”
Written on: 12/03/2007 by AndreaG (242 reviews written)
I bought a pair of glamorous dress earings from BHS and am very pleased with my purchase.
They were only £7.00 and when I got to the till they were actually less and only cost £5.00.
There were no queues and plenty of staff on hand for help if you needed it.
I must admit that I only found the earings my accident as I would not have thought to look in BHS for dress jewellery, but there you go - they had exactly what I was looking for and at the right price!
(read more)
252776_Anonymous101's Response to AndreaG's Review
Written on: 13/03/2007
I'm a big fan of this shop, great review!
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★★★★☆
“HI, AFTER RECENTLY OPENING A BHS CREDIT CARD AND...”
Written on: 19/10/2010
HI, AFTER RECENTLY OPENING A BHS CREDIT CARD AND PURCHASING A 3 PIECE SUITE, I VISITED THE MERRY HILL BRANCH TO BUY CUSHIONS WITH MY LOYALTY VOUCHERS. I WAS VERY DISSAPOINTED TO BE TOLD CHANGE COULD NOT BE GIVEN. MY SPEND WAS £45 BUT MY VOUCHERS WERE IN MULTPLES OF £30, SO HANDING OVER £60 IN VOUCHERS I EXPECTED £ 15 CHANGE IN VOUCHERS OR SOME FORM OF CREDIT. AS MY DISABLED WIFE WAS AT HOME, I COULD NOT MAKE A DECISION ON WHAT TO SPEND £ 15 ON AND IN PRINCIPLE DID NOT AGREE TO BEING... (read more)
★☆☆☆☆
“Over the years BHS has to me been a good safe choice...”
Written on: 15/11/2008 by NoJo (1 review written)
Over the years BHS has to me been a good safe choice for the whole family to browse around for nice quality items, so I was very disappointed with the fact that when I went to have a look at the range of goods for Christmas ideas I was mortified to find a virtually 'X' rated 'Adult' range of goods.
I am far from a prudish 'innocent abroad' but these particular items are not the sort of goods that I would expect to find in a family orientated high street store, there were mothers with young...
(read more)
430569_Slavetothechain's Response to NoJo's Review
Written on: 07/01/2009
As BHS is a department store, they cater to a wide range of people. these products only appear in larger stores, and are situated within the ladies and gents area of the gift shop, always kept away from the childrens gifts. These products are not meant to offend or embarrass, just provide a giggle or two to the people buying them (and to the staff putting them out when they first arrive in store) This year in particular, these products were placed on higher shelves, so little children couldn't see them. Its the same principal as adult magazines in a newsagents, which are usually full of kids buying sweets.
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★★☆☆☆
“BHS could do with more staff on duty for the time of...”
Written on: 12/12/2007 by griffjo (1 review written)
BHS could do with more staff on duty for the time of year. Also, perhaps they could redesign the layout so that people can move about more freely. They also need more pay points! (read more)
★★★★★
“I am not someone who shops in BHS on a regular basis....”
Written on: 21/12/2006 by emza2511 (176 reviews written)
I am not someone who shops in BHS on a regular basis. However, after running round the shops frantically for an afternoon in search of suitable Christmas presents, any shop I walked past, I decided to go in, and in BHS I found myself pleasantly surprised!
They had a brilliant range of Christmas gifts, all at an extra 30% off! I got some great stocking fillers, and I spent about an hour looking at all the items. They were well set out as well, having clear sections for mum, dad and kids...
(read more)
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Emilym62's Comment
Written on: 16/04/2013
Hello if you have your receipt showing the full price was paid they have to fefund that to you evan if the items are now in the sale ! i wuld have asked for the manager ! .. i would think your statutory rights have been breached
Emily.. cambridge