| Accommodation | 8/10  |
|---|---|
| Customer Service | 9/10 |
| Resort | 7/10 |
| Food | 8/10 |
| Location | 7/10 |
| Value for Money | 8/10 |
| Overall rating | 8/10 |
Full review by
degbert
on 10th Jul 2006
User Rating : 8
Respect :
0
Good Points: Great service, very swish looking hotel, and an atrium that goes about a mile up (well, quite a long way)
Bad Points: Unbelievably expensive lobby bar, service so nice its almost sycophantic; lots of roadworks between the hotel and anywhere else - you need a cab.
General comments: Pan Pacific Hotel - If you don't leave the hotel and money is no object you will have a wonderful time; it is fabulously appointed, well layed out, really interesting (not easy for a big faceless building), and the staff are trained on customer service until it oozes out of every pore. Almost too much perhaps, I don't need people to grovel quite so much, really.
But you will notice it is all a touch overdone. A waitress to find you a stool at the bar? No its ok thanks I can find the bar. A bell boy to call a cab to move 2 yards towards you? Its ok I can walk. But my minor gripes aside, the only two negative observations are that, first, the lobby bar (the atrium bar) is unnecessarily and unforgiveably expensive. Best part of 10 quid for a beer - a beer I might add that is brewed about 2 miles up the road. It rather puts you off the whole experience and indeed immediately makes you want to get out of there and drink/eat/spend elsewhere; not exactly what the owners of the hotel would want, surely? Second gripe is merely that where the hotel is located, you can't go for a walk very easily without either going shopping (in the adjoining mall - which is very nice by the way) or braving potmarked pavements and roadworks. Its a shame as Raffles, Chijmes and the Riverside are all only a 10 minute stroll. But you just wouldn't with those roadworks. I'm sure they'll be gone soon - but check if you can.
Apart from that you really can't fault it, it's a lovely hotel with great service.
degbert's review and ratings | 320 words
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