Dataflame - www.dataflame.co.uk Reviews

★★★★☆
3.9 / 5
76% of users recommend this
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Dataflame - www.dataflame.co.uk

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★★★★★

“Mail Delivery Failed messages”

Written on: 19/07/2014 by TaraMeredith (1 review written)

Data flame were just amazing at helping to sort out what transpired to be a very complex issue regarding two hosting parties. I am very grateful for their assistance and kindness toward me, especially as my IT skills are not wonderful! Thank you and I will personally recommend your company… Read Full Review

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★★★★★

“The Extra Mile”

Written on: 16/07/2014 by Buchanan377 (1 review written)

Having just come off the services live support, I can safely say that I have made the right choice in using dataflame. As someone with a very basic grasp of the internet, I was dreading an action plan made up of jargon but the support staff on hand did everything for me. It was all so easy… Read Full Review

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★★★★★

“A Very Happy Long Term Customer”

Written on: 29/06/2014 by lsab (1 review written)

I've hosted my sites and business with Dataflame for 5 years now, and on the occasions I've experienced issues and required support they have always been more than helpful, and there 24/7. Every member of the support team I've dealt with has always been extremely polite and helpful, whatever the circumstances they resolve the issue. From putting in the support request via their online chat facility I've never had to wait for more than 5 minutes for a response. The services they offer are… Read Full Review

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★★★★★

“As ever Jane to the resue”

Written on: 28/06/2014 by TheCamel (1 review written)

Not that I ever really use support at Dataflame on the times that I have go for Jane. She's really helpful and has never let me down… Read Full Review

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★★★★★

“Back up site - recommend dataflame web hosting and support”

Written on: 28/06/2014 by serenhere (1 review written)

I use dataflame as my web hosting company for about 5 years. I have had a few technical issues lately (due to wanting to swap servers and hosting packages within their company) that they have been extremely helpful in solving. They are efficient and very supportive to your needs. A recent conversation with DS - set me on my way and another problem resolved. Thanks :)… Read Full Review

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★★★★★

“Amazing Customer Service”

Written on: 09/06/2014 by thebastion (1 review written)

Just transferred my 30 or so sites (2 WHM Accounts, 10 or so cPanel Accounts) to DataFlame after a less than great experience with my previous hosts. Having sketched out the details of the transfers which included 2 eCommerce sites with DV and EV SSL certificates, the guys at DataFlame followed my instruction and worked round the clock to get everythig sorted. They were open and honest when things didn't go to plan and quickly resolved any issues and kept me fully indormed along the way. My… Read Full Review

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★★★★★

“Easy, fast and flexible”

Written on: 09/06/2014 by lvFitch14 (1 review written)

I've been a customer of Dataflame's for several years, hosting several different sites, and I've always found them to be easy to work with, offering a good variety of webhosting packages to meet my needs, and always happy to customise your domain with a few extras if you require them. Their customer support is particularly commendable, with the live chat facility making it easy to get help within minutes from their friendly support staff. I've also never noticed any downtime with my websites… Read Full Review

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★★★★★

“Ipad help emails”

Written on: 31/05/2014 by IsmaelCassidy (1 review written)

Just had great service - chap was so helpful and patient and after 53 mins has resolved the problem that I simply could not do on my own! Would recommend highly… Read Full Review

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★★★★★

“Great customer support that gets you up and running!”

Written on: 06/05/2014

The advisor was great - I had more than a couple of issues - caused by me - and the site ensured the security of my website. I was back up and running quickly and with no fuss. Just as online support should be. Friendly, yet professional. Perfect! TY. Keep it like this and you'll have my custom and loyalty… Read Full Review

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★★★★★

“Excellent and patient support”

Written on: 22/04/2014 by Your_iTdept (1 review written)

I've always got excellent support from Dataflame. I've hosted with them for over 8 years now and really cannot praise them enough. They're patient and really take the time to understand the issue. Most importantly - they get it sorted in record time. Very satisfied with Dataflame. Keep up the great service and support. … Read Full Review

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★★★★★

“Changes to server for Moodle installation.”

Written on: 19/04/2014 by Karly249 (1 review written)

An excellent response and I was very pleased with your service, you were able to make the changes required without fuss. You clearly understand your server settings. Keep the DataFlame burning… Read Full Review

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★★★★★

“I experienced problems with blocking our domain in the...”

Written on: 15/04/2014 by traductio (1 review written)

I experienced problems with blocking our domain in the firewall. I have asked DS staff to solve this problem, without success. Today I contacted an advisor who made an effort to code that will not allow it to block again in the future. I was very positively surprised and happy about the service. Thank you again for solving this issue!… Read Full Review

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★★★★★

“Great Support - Go The Extra Mile”

Written on: 26/03/2014 by FallenLeaf (1 review written)

We moved to dataflame after being with another major host. We run a web and IT business and have a number of dedicated servers that are paramount to the service we provide our clients. The major difference in our previous host is the support. With our old host it was non existent, they even managed to not backup our server for over 6 weeks (despite paying for this in addiction to our monthly cost) which when we had an issue cost us a lot to rectify, not just financially but also in our own… Read Full Review

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★★★★★

“Very detailed dns help today”

Written on: 05/03/2014 by jonjkeenan (1 review written)

Hi, I have used dataflame for my reseller account for nearly 10years I have found them always very professional and a fist class support above and beyond what I pay for. I strongly recomment them. :-)… Read Full Review

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★★★★★

“I have been using Dataflame for quite some time now...”

Written on: 25/02/2014

I have been using Dataflame for quite some time now and I have to say the online chatroom support room staff has been more than helpful who has helped me on solving urgent issues at hand very efficiently. I faced a problem on domain redirecting and he has patiently guided me through the process, as well as solved a few of the issues himself during the chat… Read Full Review

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★★★★★

“Pure Genius”

Written on: 18/02/2014

Many thanks to Dataflame support team and the agent in particular for finding a solution to my problem. My technical problem was out of the ordinary and Dataflame persevered and went the extra mile to ensure that I had a workable solution. You have saved me many hours work and demonstrated that you're not just someone reading off a script. You guys know your stuff. Thanks… Read Full Review

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★★★★★

“Thanks support!”

Written on: 13/02/2014 by Laurie_H (1 review written)

I've used Dataflame for a few years now and have always got a good service, especially from the support team. Of course occasionally there are problems and they are always sorted out efficiently by knowledgeable and responsive people. So, full marks where they are due! I would recommend Dataflame as a good and reliable business service… Read Full Review

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★★★★★

“Always good support”

Written on: 15/01/2014 by KLW (3 reviews written)

I've been a Dataflame customer for several years and found its strength is always its technical support. Emails have always been promptly answered with a helpful and constructive response and the online chat is excellent. There is rarely a queue and the staff advise and stay with you until a problem is solved. I think over the years I have probably 'spoken' to most of the team and have never been let down. The pricing is competitive but service is their real strength. I have no plans to… Read Full Review

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★★★★★

“Brilliant service”

Written on: 10/01/2014 by SamanthaQ (1 review written)

I am definately not a "techy" in any way and can honestly say I have been fumbling my way around with my website. Each time I have requested help either through live chat (mainly) or e-mail, the help has been excellent. A couple of times I have contacted for advice when they have actually fixed it themselves without me asking!! I cannot fault Dataflame in any way. They deserve an award just for dealing with my constant queries. The ONLY constructive criticism would be the fact that their talk… Read Full Review

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★★★★★

“Live Chat Help”

Written on: 09/01/2014

Wanted to redirect a domain to another one. Used live help at night and they were very helpful. All sorted within no time… Read Full Review

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