Dataflame - www.dataflame.co.uk Reviews

★★★★☆
3.9 / 5
76% of users recommend this
  • Value For Money

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Dataflame - www.dataflame.co.uk

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★★★★☆

“Lovely support team, saved the day!”

Written on: 27/07/2014 by JRoses (1 review written)

I had a really good experience with Dataflame support team. My website went blank after an update and I had no clue where the problem was. My web fixing skills are less than basic, so I didn't want to change anything I couldn´t undo. I got in touch with Dataflame and they quickly got back to me. After advising me to try a few possible solutions with no luck, they logged into my website and managed to find where the problem was. I would never have been able to sort out the problem without their… Read Full Review

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★★★★☆

“For once, fantastic Live Support”

Written on: 18/04/2014 by Aryana1990 (1 review written)

This review is not for Dataflame as a service in and of itself - it's a review for the sterling help I had from one of their Live Support Team - DS Peter. I have had some serious problems with two websites I host with Dataflame. Over the past couple of months I have had the sites hacked and replaced and my site email used for spamming purposes. Each time I have gone to the live support team I have spent upwards of 30 minutes waiting only to be told that I would have to send an email to the… Read Full Review

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★★★★☆

“FrontPage extensions”

Written on: 24/03/2014 by Charlieg312 (1 review written)

As Microsoft no longer supports FrontPage extensions for Linux. I periodically lose connection and whilst most people do sort out the problem Jane seems to have a better understanding and sorts out quicker… Read Full Review

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★★★★☆

“Great customer service”

Written on: 06/03/2014 by Kadinh210 (1 review written)

Service was friendly and very efficient. It took very little time to get what I wanted done… Read Full Review

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★★★★☆

“Sites nd IP blocked for all my sites”

Written on: 29/08/2013

My sites are constantly down. Locally I cannot see them. For some reason my IP is blocked, maybe because my reseller account was recently moved witout me knowing and my URL login was different. Very annoying. But 45 mins on to support and we eventually got my websites up and running and all my emails working. Such a pain to keep having to do this. But support good and helpful, patient and friendly. Just loosing confidence in the servers securities and keeping my sites up and running… Read Full Review

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★★★★☆

“Prompt, courteous support.”

Written on: 28/08/2013 by CrownBC (1 review written)

We've been using Dataflame for our company Blog for several years, and have enjoyed trouble free service during that time. A recent issue with the firewall on our site locked us out, and the support we received was prompt and resolved the issue with minimal fuss… Read Full Review

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★★★★☆

“Good solid hosting, with fast responsive support”

Written on: 31/07/2013 by joefolkes (1 review written)

Been with Dataflame for over 6 years now, so clearly I'm happy with the service. Over that time I've seen only one hoster related outage, which lasted just a couple of hours, where their support team sorted pretty quickly. Support are mainly based via online chat, and resolve most of my issues, if not its moved to email support. Im last support issued, for example, which involved them coding the php platform - from email sent to email rec'd back saying complete, was under an hour. Overall… Read Full Review

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★★★★☆

“Always there to help”

Written on: 25/07/2013 by Persimmion (1 review written)

Dataflame have always managed to solve any issues that have arisen (usually due to ignorance on my part)… Read Full Review

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★★★★☆

“Got it working”

Written on: 24/07/2013

Problem fixed in under 10 mins. Great service and i am up and running with my website… Read Full Review

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★★★★☆

“Webhosting with good support”

Written on: 19/07/2013

Having 'managed' various web sites on other hosts for colleagues, I struck lucky when I chose dataflame as my web provider. By far the best performer when requiring web support out of all the ones I have worked with!… Read Full Review

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★★★★☆

“Support”

Written on: 01/03/2013

The support crew at Dataflame are absolutely invaluable to my small business - they always respond within minutes and help until my problems / questions are resolved… Read Full Review

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★★★★☆

“Problem with an add on domain”

Written on: 15/12/2012

I was having problems with one of my add on domains which kept going to my main site rather than the add on one. The Dataflame techicians soon sorted it out with a couple of emails and it now works fine. The problem had been with the way I set it up but they were able to tell me exactly what to do and even gave me screen shots to help… Read Full Review

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★★★★☆

“Great support”

Written on: 30/11/2012

We have generally always received good and prompt support from dataflame support team via the ticketing system. Lately we moved our mail boxes to an external exchange account and had problems using the PHP form mail from DF hosted pages. I got in touch with DF support and had an exchange of information back and forth and the team have been very supportive and helpful and resolved the issue which was a big relief… Read Full Review

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★★★★☆

“Sitebuilder”

Written on: 20/11/2012

Dataflame gave excellent support as I attempted to 'publish' my website content using Sitebuilder. Without their quick, positive and encouraging responses I might have given up. It is great to know that the support is there when you need it. If/when I hit snags in the future I'm confident Dataflame will work with me to work through the issue. … Read Full Review

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★★★★☆

“Patience !!”

Written on: 17/11/2012 by masonik (1 review written)

As always Dataflame on line chat keeps on going until the issue is resolved. Not being technically expert, very time I change pc I seem to have to engage with dataflame support and I always end up with a solution. It is useful that I can remember my original log in details though !! Dataflame and Zonealarm are the best at on-line chat to resolve problems !!… Read Full Review

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★★★★☆

“Very Helpful and Patient Customer Support”

Written on: 16/11/2012 by JoeRainbow (1 review written)

I've recently started working on a large WordPress site in my Dataflame account and have had various technical issues along the way, some of which were quite tricky. Dataflame has been very helpful and patient and have always resolved the problems quickly and efficiently… Read Full Review

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★★★★☆

“I admire the prompt response from the technical team...”

Written on: 21/10/2012 by benanddawn (1 review written)

I admire the prompt response from the technical team resolving issues and problems of client as expediently as possible. I have personally experienced their professional and timely approach to issues brought forth and I very much love it. I'll recommend to everyone!… Read Full Review

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★★★★☆

“Dataflame provided great customer support”

Written on: 21/10/2012 by wessexband (1 review written)

After a problem with a site that I manage I contacted Dataflame technical support at 11:30 (local time) on a Saturday evening. The next morning I had received an email back to say that the problem had been resolved. On checking it was all back up. I really was not expecting to get the problem fixed until after the weeekend (especially because of the time difference) and was pleasantly surprised at the speedy resolution of this problem. Thanks dataflame… Read Full Review

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★★★★☆

“Very helpful support team”

Written on: 19/10/2012 by ynagtoki (1 review written)

I had a problem with my business email account and got in touch with dataflame support team via email. They responded and I found them very helpful in trying to solve the problem. Thank you… Read Full Review

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★★★★☆

“sorting out an error message”

Written on: 13/10/2012

pleased to say that Dataflame fixed an error message really quick… Read Full Review

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