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Written on: 19/02/2014
I have had a few dealings with data flame over the past couple of months and trying to get a straight answer out of the support team is like pulling teeth. You sit on hold with a support rep on chat and then it goes silent for about 5 mins you wait they say they are still there and then you wait another 5 mins this keep going on until you give up and leave the chat. Terrible … Read Full Review
Written on: 16/02/2014 by kinglouiethe6th (3 reviews written)
Changing policy as they please meaning customers have the terms of their contract changed without notification. Charging £15 to take a domain away from their service preventing fair competition. Limiting email to 150 emails per hour while advertising unlimited email addresses (that will work). Customer services don't answer your questions, they just quote company policy; the true mark of dishonesty. I dare say a lot of these companies do the same, seems the greedy brigade have taken over. Time… Read Full Review
Written on: 02/10/2013 by scottp99 (1 review written)
Absolutely horrendous!!! I paid for a year and cancelled after a month. they refused to refund me the other 11 months worth of payment which I had already given them. The security was so bad that I had to delete all my sites. Support was also terrible. They don't have a clue what they are doing and they are very slow. Scott Pringle PHP Developer… Read Full Review
Written on: 19/09/2013 by mpat9 (1 review written)
Used for 8 years. Recently they are hosting so many websites on a shared server that performance is reduced. I have lots of CPU limts each day for a small site. Support was terrible and tried to blame me. I have since moved my commercial site to rochen and have not had a single time out with the same site. I now need to move my other non commercial sites to another host. Poor hosting and poor support… Read Full Review
Written on: 01/09/2013
Their cPanel has bugs, last one meant that my site was down for 3 weeks without me noticing. They never answer the phone - even for sales calls it just rings and rings and you get a message telling you to use the online web chat. The online web chat is useless. It take ages for someone to answer and then they aren't very helpful. AVOID!… Read Full Review
Written on: 27/04/2013
I've been a Dataflame customer for many years now and today I decided my domains required Whois privacy. Dataflame charge £15 + vat per domain which is cost prohibitive for multiple domains, so I made the hard choice to find a new registrar who offered free Whois privacy. I then logged into my Dataflame client area to unlock my domains for transfer but couldn't see a way to do that. Using their awesome online chat I asked their support how unlock domains and they provided me with a URL for… Read Full Review
Written on: 25/09/2012 by johnward2000 (1 review written)
No direct phone number, have to wait a life time with their online chat system or hours for email reply. Do you want new business? Positive note maybe me try someone else and Heart Internet are highly recommended :)… Read Full Review
Written on: 07/10/2011 by stardog32 (18 reviews written)
We've been with Dataflame for 12 months (ASP.NET Elite Package), and what an appalling hosting provider they are. Cheap? Yes, as for everything else, NO! The support team consists of Simon, Adam and so many other great English names, strange then that they struggle to string the simplest sentence together. They constantly fiddle with server settings and our website spends most of its life living as a 404 NOT FOUND error. Ask their support anything technical and they have no clue what your on… Read Full Review
Written on: 18/07/2011
Dataflame used to be a good host but I have since had to leave them due to the quality of their support. They're fine on basic tech stuff but they are useless at anything that is even remotely taxing. In my last talk with live chat I had to wait about 5 minutes for each of their responses which never equalled more than 10 words. I am currently in dispute with them as they took money out of my bank via debit card even though I cancelled my hosting with them 3 months ago. I emailed their… Read Full Review
Written on: 11/04/2011
These people charged me £36 release fee to transfer my domains to another registrar .
Rip Off!… Read Full Review
Written on: 12/10/2010
I really wanted to write a good review for Dataflame. Tell you that they were great getting things set up, helping me out with activating accounts. Transferring databases and information from one account to another. They were great for that, and was impressed.
That lasted about 3 months. Then my server slowed up, bandwidth issues. Then emails stopped working, sometimes for 2 days.
Then the last 3 weeks... All my websites (12 of them, some important client ones) went down for 3 days. I… Read Full Review
Written on: 14/07/2010 by Darren_B (5 reviews written)
Nothing but issues with the server being unavailible (dedicated server) - support are extremely poor spent 50 mins on the live support waiting for a response only to be told we are still investigating
fine if you want a home site that does not need 24/7 uptime, i accept sometimes things go wrong but £200 a month for a extremely poor service is not accetable IMHO
as soon a i can i will transfer all my hosting to another provider with proper support… Read Full Review
Written on: 12/07/2010
I was happy when I first used them, but they have gone way down hill since then.
Support is rubbish. They simply stop responding to support requests when they feel like it.
Terribly slow servers. They blamed my ISP for slow page loading times! Seriously insulting to my intelligence to be told that BS!
Steer clear at all costs!… Read Full Review
Written on: 04/07/2010 by AIK (1 review written)
I have spent literally hours this weekend trying to get the message ACCOUNT SUSPENDED from our website. Dataflame have our payment details, and they are clearly correct on the client portal. However they havent processed the agreement details correctly at their end, there is plenty headroom on our card and that was confirmed by the bank and despite having spoken to Dataflame on the hopeless live support AND on the telephone. NO-one can sort the problem out and it makes it look like our… Read Full Review
Written on: 16/06/2010
I would like to inform people not to use this rude and ignorant company, The sign up process was smooth and on receiving ssh log in details I found I was unable to ssh in, shortly after I received an abuse report from dataflame telling me I was trying to brute force my way into other people's servers!
So in short the sold me a pre-compromised VPS then blamed me that a server I had no access to was trying to ssh its way into other servers.
Do NOT use this company!… Read Full Review
Written on: 07/04/2010
I migrated to Dataflame in Oct 09 after reading good reviews on the web (must have missed this site).
I have had problem after problem with them and there technical support is useless. I took them 2hrs to understand the you get a delivery failure if you email a hosted account...
Their prices and products are good, but its not worth it. Don't go with dataflame.
I'm looking for options to migrate my domain to asap - maybe redfox hosting… Read Full Review
Written on: 12/11/2009
I have been with dataflame for seven years and up until the last 24 months I always thought they were great. Little down time and ok on support. NOW my mind has been changed! I hope they go out of business as fast as possible. You would be better off throwing your money out the window and banging your head on the wall than wait for their response and dealing with their business practices. I just spent 50 minutes on a live chat that had an average 4 minute response for each SIMPLE question. They… Read Full Review
Written on: 23/10/2009
Beware of signing up with Dataflame because getting out is costly, also their technical support is appalling.
Their online technical support usually consists of responses taken from a manual. They are unable to solve any problems not in their manual. In one case our website had been attacked with a virus, which meant that the site was blocked by Google Chrome. They did not even bother investigating the virus or suggesting ways to deal with the virus (which I found on the Internet in 2… Read Full Review
Written on: 24/09/2009
Appalling customer service. Dataflame hosting service is rubbish, charging system is rubbish. Impossible to get a refund… Read Full Review
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