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Ordered the grass seed. Sowed it in Late April/Early May. Was great at first.....then, at end of May had 3 days of 85 degrees & it turned brown & died. Company said 30 day guarantee only. I should have known, if a company can't stand behind a product any better than that--I just should have known. If could give less than 1 star I would have. 1 star is too good for them… Read Full Review
I purchased several royal paulownia trees from Rush Industries and was sorely disappointed. The trees are puny even after constant care and nourishment. What a waste of money. Will never use again and would like money refunded, but no reply from them… Read Full Review
I was supposed to get a rush order and it never came. I asked for a refund, Rush Industries said that it would be processed in 24 hours. 2 weeks later I still dont have a refund and everytime I call them they just get me off the phone or pretend like its still stuck somewhere in the mail and "it will come" Its been months...I don't want it! They will not give me my refund… Read Full Review
I am so thankful I read the reviews. I certainly will not order anything from Rush Industries. They advertise that they are a member of the Better Business Bureau. I guess that doesn't say much about that organization. I thought they stood behind a business!
Again a BIG thanks to those who wrote a review and saved me from being another bilked consumer… Read Full Review
Written on: by kazzrama (1 review written)
I have been trying to e-mail, track my order and call Rush Industries, and I get the run around!!! The tracking site they gave me doesn't work.! I emailed, and all I got was these dumb ticket things that say an operator or someone will get a hold of you shortly - sure!! I hadn't got any replies?? I have been waiting since May 15th 2007 for my order of Jasmine plants, and I haven't seen them yet!! They told me they were sent out on the 13th of this month (June), and I should have had them a long… Read Full Review
Written on: by POdinAz (1 review written)
Items were supposed to be shipped within 7 - 10 business days with express delivery. Ordered items from Rush Industries on March 29th of 2007. As of today, May 27th of 2007, I still have not received the product. I called the company, and I was told that there had been a problem with shipping to AZ, but that had just been cleared up that day?!?! They would re-ship my order. This was May 17th. Still have not heard or seen anything. Of course they have already charged my account (within a… Read Full Review
Written on: by kirbi896 (1 review written)
I ordered a 60 day supply of the Long 'N' Strong shampoo and conditioner over a month ago from Rush Industries. I paid for Rush delivery, and 40 days later I'm still waiting. I've sent customer service a letter five separate times already, and I still have not received any word about what is going on. My order was small, but it's the principal. I live out in Hawaii and money is hard to come by… Read Full Review
Written on: by gargos (1 review written)
I ordered 4 trees from Rush Industries. I have in fact recieved some kind of squash plants. Customer service does not respond to my emails. Stay away from their mail order business… Read Full Review
Written on: by lhayward (1 review written)
Isn't it amazing that Rush Industries doesn't have a record of my order or me, but they had enough of a record to charge my credit card. Rush Industries comment is that they can't help me because they have no record. Let them explain that to my credit card company. I can't believe Rush Industries has been in business this long with such poor service. Customer Service really stinks too. No record, they don't want to talk with you. They asked for my credit card number again saying that it… Read Full Review
Written on: by carmen (1 review written)
I am just wondering if anyone had purchased any item such as Hair Plus from Rush Industries??
I purchased it online 6 months ago, and till now I have not received the item. I've been writing to customer service and every time they replied "please provide your details"...though I've been giving them uptenth times!
I demanded a full refund as I had also chosen the 'better' delivery option. And again, the same reply from them for my details was requested...which I still 'kindly' provided. Anyway… Read Full Review
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