Cahoot Internet Banking Reviews - www.cahoot.com

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★★☆☆☆
1.6 / 5
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Cahoot Internet Banking www.cahoot.com

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Latest Reviews

★★★★★

“great customer service”

Written on: 09/03/2017 by znTimmons153 (1 review written)

Hi, I had to contact your customer serveice recently as i needed some new new temporary details so i could log onto my account and also a new debit card and P.I.N. number. I would just like to say how very helpful the adviser was that i spoke to. And also how quickly they sent out all these details that i needed. We have been with this bank for many years and have always found them to be extremely effeicent and helpful if we had any problems. So thank you very much for all the help you gave… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 10/11/2015 by TheSpur08 (1 review written)

I have been with cahoot for many a year and just recently have been trying to get a change of account form. Twice I tried and twice they promise it will be sent in 5-7 working days, and as yet have I received nothing. Absolutely useless. I am now looking at manually changing to a better bank. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Never developed and still no banking app”

Written on: 06/11/2015

I joined Cahoot because they were one of the first to embrace internet banking. Unfortunately, they never changed or developed, there is not even a banking app! To top it off your site still uses an older cipher suit to encrypt web traffic (months after SHA1 was depreciated) ridiculous that they don't appear to take security seriously… Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 17/03/2014 by 274Kenny (1 review written)

I've been with Cahoot for many years. I recently was sent a letter saying there was possibly fraudulent activity on my account 2 months before - I rang cahoot - they couldn't give me details - they canceled my card and pin and said they'd send me a knew account card and pin - card arrived 6 days later - still waiting for a replacement pin - over four weeks without access to my bank account - complete lack of interest from Cahoot about their terrible service… Read Full Review

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★☆☆☆☆

“Interest Rates are both Dire and Dangerous”

Written on: 21/12/2013

As I read it, I get 1.10% on the current account and it drops to 0.50% on the so called Savings Account. This encourages people to put their money all in the current account to maximise their interest income and that account has to be less secure because if your card gets cloned, you can get cleaned out. Poor practice will lead to poor customers. AVOID… Read Full Review

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★★★★☆

“Still working well”

Written on: 14/11/2013 by IFABroker (4 reviews written)

The website is basic but works. The customer service has always been good. We have banked with Cahoot since it started and have never had a single problem with them. We have 2 current and 2 savings accounts on the site which makes it very easy to move money into different pots for saving and bill paying. Don't recommend it purely because no new accounts are available. Fully expect Santander to shut it down eventually… Read Full Review

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★★☆☆☆

“Going down but doesn't seem to care”

Written on: 17/10/2013

I've been with Cahoot for more years than I care to remember and I've loved using it - but recently I've been locked out of my account by 'General System Errors', screens that tell me laptop is not accepting cookies and so my session has been terminated and a phone service that is permanently in a loop rather than allowing me to carry out transactions. Last time I was locked out I got to speak to someone who advised me to clear my cache and it did work - but this time I've cleared my cache… Read Full Review

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★☆☆☆☆

“Closed on Sunday... ”

Written on: 03/09/2013

I wanted to buy a car today, so I transferred cash into my cahoot account during the week in plenty of time. I also called them to tell them I was buying a car and could they make sure the transaction was cleared. They said that they had an automatic system which they could not change but if the transaction was not cleared then to call them. No worries. BUT they failed to mention, and I never considered that they might be closed on Sundays... Which means when you have driven 60 miles to the… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 02/08/2013

PLEASE AVOID THIS BANK AT ALL COSTS. I HAD A BOND WHICH MATURED AND FOUND IT VIRTUALLY IMPOSSIBLE TO ACCESS MY FUNDS. THE WEBSITE PUTS EVERY OBSTACLE IN THE WAY TO RETAIN THE CASH. WHEN YOU GO TO CONTACT US YOU DO NOT EVEN HAVE TIME TO WRITE THE MESSAGE BEFORE YOU ARE TIMED OUT. YOU THEN RING THEM UP AND GET AN ARROGANT STAFF MEMBER TRAINED TO BE AS OBSTRUCTIVE AS POSSIBLE. I AM NOW REPORTING THEM TO THE GOVERNING BODY. BE WARNED AND DONT MAKE THE SAME MISTAKE AS I HAVE DONE. BEWARE BEWARE… Read Full Review

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★☆☆☆☆

“Is it the worst banking website in the world? ”

Written on: 02/06/2013

This must be the worst online banking website in the world. I also use First Direct (very good) and Citibank (ok) and two foreign bank accounts that are not great, but Cahoot is like a very amateur website in comparison. I only use it occasionally to take advantage of the 100 pound free overdraft but whenever I need to check my transactions it seems impossible to see them all. It also seems that you cannot look at transactions for the current month, as you can only select previous months dates… Read Full Review

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★☆☆☆☆

“Santander Ruined This Bank”

Written on: 31/05/2013 by DanBmthUK (2 reviews written)

I've been with Cahoot since 2002. It's service was excellent until a certain Spanish bank took over. Unfortunately for me, I was a customer of Cahoot, I had a mortgage with Abbey, my business accounts were with Alliance and Leicester Commercial Bank, further personal account with Alliance and Leicester and business mortgages with Abbey Business in Harrow. As you will see, I never chose to bank with Santander, but have ended up with them by default and one by one as each account was integrated… Read Full Review

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★★★★☆

“WORKS WELL FOR ME”

Written on: 19/05/2013

I have been with them for 12 years .I have their credit card ,current account and a personal loan.It has been OK to bank with them but the service has visibly declined since Santander got their hands on it.Since I have no problems withe accounts I have I'm not worried .The £100 free overdraft has been useful and is probably something to recommend it .Also the no hassle £500 overdraft on it is good value at about 13-14% is competitive Living in a rural area the internet banking is a bonus as… Read Full Review

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1410Jaguar's Comment

Written on: 02/08/2013

YOU MUST WORK FOR THEM OR HAVE A RELATION WHO DOES

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★☆☆☆☆

“Formerly superb, now to be avoided at all costs”

Written on: 08/05/2013

Having banked with Cahoot for over a decade, it's sad to think there was a time I'd have recommended them over any other bank without any hesitation at all. Now they are truly deserving of the "terrible" rating. For an online bank, you'd assume they were a good choice for people who primarily shop online. In fact, whilst I appreciate knowing my card is secure against fraud, my husband and I have both had our cards stopped with monotonous regularity - absolutely no warning, notification or… Read Full Review

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★★★★★

“Completely satisfied”

Written on: 26/04/2013

Been with them for years. Live a rural area, get paid by cheque so posting deposits/taking them to the post office works very well for me. Deposit envelopes, paying in books come quickly enough. I was recently very impressed when some suspicious transactions were flagged and I had a phone call within minutes to verify them. They were mine, but they did on reflection have an iffy pattern. Transfers to and from savings accounts with other banks go through quickly. What more could you want? … Read Full Review

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1410Jaguar's Comment

Written on: 02/08/2013

PLEASE DONT LEAD PEOPLE ASTRAY. THIS BANK IS A DISGRACE

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★☆☆☆☆

“A bank that no longer cares”

Written on: 25/04/2013

I was with Cahoot for about 6 or 7 years before things started going wrong. Up until that time they were fine. Once Santander started to push it's online services it seems Cahoot has been put in 'maintenance mode'. They're not accepting new customers by the looks of it and they really show no care to current customers. The specifics on my plight was to do with arranging payments. In short their system is broken. I would send two payments off one evening. One of those gets sent normally, the… Read Full Review

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★☆☆☆☆

“Worst Banking Service I've Ever Received”

Written on: 27/02/2013

Cahoot has no branches (online only) which I knew when I opened the account 5 or 6 years ago, and their customer service call centre is only open 8 til 8 on weekdays and 9 to 5 on Saturday (closed on Sunday), which I also knew. You would have thought then, that there would be some benefit to the customer of foregoing these things when choosing to bank with them. No. You need special envelopes to pay in cheques/cash etc either at the post office or by mail. I ordered some of these online and… Read Full Review

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★☆☆☆☆

“The Worst Bank in the World!”

Written on: 25/01/2013 by JerryWh (1 review written)

I have banked with Cahoot for ten years and the only thing that has kept me with them is the hassle involved in moving. They are just awful! They cannot get the simplest thing right. They send you fatuous emails which seem to be cobbled together from stock phrases. If something can be messed up or misunderstood, you can rely on them to do so. They have cost me money at various times and enough is enough. I am moving to another bank and bid them goodbye. Be warned, try First Direct - or almost… Read Full Review

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★★★★★

“Not that bad!”

Written on: 24/01/2013 by evosam (4 reviews written)

I have been with Cahoot now for 9 years. I have never had any probs with them at all so I can only give a fair review as to how I have found them. Internet banking is so easy and no visits to the high street - why would you want to? You can send off cheque deposits through the post, cash obviously has to made in person at a post office, but that's not too bad. They gave me £100 fee free overdraft, with an amount of £500 available to withdraw if I need to at a very competitive rate. I… Read Full Review

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1410Jaguar's Response to evosam's Review

Written on: 02/08/2013

NO THEY ARE WORSE

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★★★★☆

“Always given me great service”

Written on: 25/10/2012

I've been with Cahoot for about 10 years and they've always given me great service. The nature of the beast of sites like this is that people only really report bad experiences, but tbh I've never had one with Cahoot. You can even transfer six figure sums to and from them thanks to their sensible but robust security procedures. For me it's a proper online that can deal with the needs of serious customers unlike some of the high street jokers. I hope Santander don't decide to sell or close… Read Full Review

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★☆☆☆☆

“1 year bond”

Written on: 03/08/2012

I have tried to open a 1 year savings bond with Cahoot. As a teacher, one would think that the profession might feature in their occupation list - no!. Lied instead and stated retired (but in the occupation list it has to be 'not working', as 'retired' does not feature. Eventually, when form is completed, a dialogue box comes up to say the transaction is not possible, and to ring the help number. Ring it and there is no option for dealing with opening a new account. If Santander PR people keep… Read Full Review

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