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Written on: 05/11/2014 by Barryek71 (1 review written)
Cannot reset a password automatically , now been waiting over 20 days and still no access to account. They do not answer the phone, left ringing for 36 minutes listening to Ed SHeran (ARGH). The live chat option on the web site closes when selected...email after email and no password offered. Cancelling direct debit to get attention. Avoid and take your customer elsewhere as they offer absolutely no customer service… Read Full Review
Written on: 28/11/2013 by manamanah88 (4 reviews written)
I closed my Scottish Power account over 2 months ago due to moving out of rented accommodation. I gave accurate meter readings on the day of moving out and issued them to SP who acknowledged receipt. I then received a final bill online, based on estimated amounts. I contacted SP via email to ask for a full refund of my credit balance and to check that they had received my final meter readings. After no response I emailed and called again to be told that this had been sent out to me in the post… Read Full Review
Written on: 27/07/2013 by Inkitpierceitburnit (14 reviews written)
After a horrendous experience with the bumbling, patronising, inept EDF, I chose Scottish Power when I moved into the new house. Partly because of good online reviews and partly because the previous tenant had used them, reportedly with no problems. My online account was set up with absolutely no fuss. A condition of my tariff is that I self read every month. As it was with EDF, who ignored my meter readings, which resulted in an unexpected large bill when i left. The figures are used to… Read Full Review
Written on: 25/09/2009
I was happy with Scottish Power as my energy provider until last November when I changed to a company offering a better deal at the time. It has taken 10 months and my final bill from Scottish Power has still not been settled. They were very quick to take money from my account having provided me with an inflated estimated bill, but ever since I tried to correct the reading and claim back the overpayment they have gone quiet! When I have phoned them, they say that they are sorting it and will… Read Full Review
Written on: 05/01/2009 by Secularian (21 reviews written)
I signed up to Sainsburys dual fuel capped deal in 2006 and was pleasantly surprised with the service and fairly cheap bills.
In 2008 Scottish Power seemed to take over the supply/service and from that point it has been nothing but pain and an irritant for me.
Bills steadily increased to now ridiculous amounts. In my experience, Customer Service advisors have a habit of putting me on hold when I ask deep and meaningful questions and then either seem to cut me off or re-route me to somewhere… Read Full Review
Written on: 25/11/2004 by steve1234 (1 review written)
I bought a wide screen Sony 100Hz TV from Scottish Power and paid over £150 for a 5 year warranty. I too had the money back after 5 years offer sold to me and at no point was I told it would be with a different company that has now gone bust. I bought the TV from Scottish Power because I thought they were a company you could trust… Read Full Review
Written on: 03/09/2004 by Alomartes (1 review written)
Overall, a less than satisfactory position for any company that boasts an increase of 250000 new customers in this year alone… Read Full Review
As rated by real users
" Fridge " Read More
" WOW ! " Read More
" Awful product. Even worse company " Read More
" Uncontactable " Read More
" Awful service, dangerous installation " Read More
Written by moelygaer