written by HanaSampson302 on 06/03/2020
Purchased 2 items from these one arrived damaged and looked lik it had been returned previous to being sent out to me, tried to return they do not send returns label do not reply to emails do not answer the phone. The other item did not arrive and the tracking number does not work and Royal Mail have confirmed it is not there tracking number which I already knew. Again I can get no response. I have had to open a case on paypal for the damaged item and will have to wait 14 days and get my bank involved to get money back for missing item, Stay away from these bandits, I did some searching and there address on company house is an address you pay to use for tax s.c.a.m.s and evasion.
written by Hunter368 on 11/11/2019
This company are the worst Third Party Seller on Amazon. I bought a coat on Prime. After 4 weeks, 4 promised deliveries and 14 e-mails. Still no coat. They no how to stay on the right side of the Amazon rules but not provide the goods. They tried to bribe me with a 25% discount if I revised their feedback. God, how hard I've tried to revise it but can't. Absolutely shocking. Avoid like the plague. Now I've got to try and get my money back.
written by 192Grantham on 01/10/2019
Paid extra $10 for my shipping to be expedited. Not expedited but DELAYED! They also offered a refund that I took, but in less than 24 hours they denied it with a new trick! Looks like all their customers service knows this job is the tricks, and spending time to leave good reviews all over internet, instead of solving complaints in an honest way!!!
written by Kassidyl215 on 02/04/2019
Bought Bandit vintage cargo pants and when they arrived some of the buttons fell off and there was threads around the seams. I contacted them to see if they would help me in anyway but seeing that my Mrs had replaced the buttons and put them back on they didn't want to know. Avoid at all costs, not the best quality and poorly made. Asked for a good will gesture but they just offered peanuts so I would change my review. Regards
written by Lab128k on 04/01/2019
The bag we bought was poor quality. It had a massive visible tear when it arrived. We paid for expedited delivery but the bag arrived much later than we paid for. To the best of my knowledge they didn't refund our money despite us sending the bag back. Never replied to a single email. AVOID AT ALL COSTS!
written by OliveAguirre482 on 10/12/2018
This Company AFTER purchase send myself an article with a defect. I contact them about the defect by email AFTER 48 hours in the working week, they reply but with a reply that answers NOTHING of which was asked in my original communication. I then send another email, this time I receive a phone call from a Customer Service MANAGER, whom advises me to send the article back to there warehouse and they will then refund myself the postage costs. I send the article to them via Royal Mail, then send I send them the Royal Mail proof of postage costs. After waiting 3 more days, I receive an amount that is considerably less than my costs to send the article to them. Again more emails and stress dealing with this Company, of which seems extremely badly managed. My advise is shop elsewhere, it is not worth the stress and time dealing with this type of extremely badly managed Company!
written by qmFischer298 on 20/11/2018
I bought an M65 Jacket from the Transatlantic Trading Company. A nice jacket that arrived quickly but they supplied the wrong size (I ordered a size Small and they supplied a size Medium). I rang their helpdesk and asked for a returns label which they agreed to send. It hadn't arrived three days later so I rang again and was told that they would look into it and ring me back which didn't happen. I then sent an email with the same request which was ignored. A few days later I then sent another email which was also ignored. Fortunately I paid using Paypal so I'll get Paypal to refund my money. This Company is best avoided unless you want a lot of aggravation.
written by kreative on 11/07/2018
I've made many purchases over the last few years from Transatlantic mainly coats, jackets & combats. I love the selection and range of clothes that they stock. I recently had a problem with one item that had a small flaw during manufacturing. They responded within the hour and went out of their way to ensure that my problem was resolved and I was happy. I can't recommend them enough!
written by Loscanone on 11/12/2015
Pea coat ordered. Item arrived fast - it was an international delivery. I`ve had a good communication with seller. She was very helpful. Overall, a very pleasant experience.
written by on 02/05/2015
I ordered an XL Padded Body Warmer and was told that due to some error it would be a week before new stock arrived. Two days later the item arrived but it was too small. I requested and exchange for XXL, and without any problems a replacement arrived a few days later. The item was as requested, of good quality and well packed. Communication was good and polite. I would definitely use again Thanks.
written by redhotjag on 09/07/2013
What can I say, initial order placed and received in good time. Unfortunately, the items were too large so I returned the goods paying the fee for re-shipping items of the correct size. A month has passed and I still have not received the items, unable to contact the seller and they are not replaying to emails. If you can find a telephone number on their website, good luck. I found the exact same items on Amazon from another seller, so I now use them rather than this company.
written by barraob1 on 07/05/2013
Ordered vintage airborne combats, arrived in Dublin a week later, size and colour as requested, happy with the quality of the trousers, all in all happy and would recommend to a friend. It's a pity they have negative reviews as my purchase was very easy.
written by on 31/03/2012
Ordered a mumber f items a few months back, phone call after phone call later still no response. Had to contact dredit card company who went into their account and tookmy money back - fair play to the credit card company. Pish poor mickey mouse company - avoid at all costs.
written by John Whitcomb on 24/08/2010
I bought an M65 Regiment Jacket which is excellent value for money, the jacket is hard wearing, keeps me dry in the rain and the removable fleece lining makes it very warm, it also has 4 sturdy pockets. I do a lot of outdoor activity and this jacket is ideal. The company itself was brilliant, they contacted me to make sure I had ordered the correct size, delivery took 2 days more than estimated but they kept me up to date with the information and I have no complaints, the staff were great. I could even track the delivery online with the courier company. All in all Transatlantic get 10 out of 10 from me and I will definitely buy from them again.
Written on: 27/08/2010
I found this review very helpful because...I bought the same jacket from
<br/>this company last winter and agree. It is a really good coat for outdoor and I go fishing. The customer service was first class too have since ordered from them and will continue.
written by on 02/11/2009
terrible company sell things not in stock ... do not answer calls .. VERY POOR!!!
written by dlc123 on 21/07/2009
Terrible company, orginally ordered the item as the price seemed competative, however as it was ordered over 3 weeks ago and has still not turned up i'm starting to think that i've paid £35 for nothing! To make matters worse i've tried contacting the company on several occasions and on the one tie my call was answered the response was rude to sat the least, it seems the customer is not always right as far as this company is concerned! I've since tried to cut my loses and cancel the item only to recieve no response. In summury i wish i'd avoided the Transatlantic Trading Post and would strongly suggest everyone else does the same.
written by George Haines on 27/08/2006
Was very impressed with the service I received at The Transatlantic Trading Company and the quality of their products. Have recommended to friends and they have all said how good they are too and wouldn't hesitate to recommend to anyone else. I will certainly be buying from them again.
written by Amanda Skinner on 24/01/2006
From the point of making an enquiry to the point of receiving my goods, I have to say that I received excellent service from Transatlantic Trading. The person I spoke to after my initial email was both informative and very courteous and did exactly as they said they would. My jacket and trousers arrived on time which I needed as they were for a present and the quality of the items was very good.
written by ianperry on 20/04/2004
I ordered a Jacket in XL from The Transatlantic Trading Co. I was assured it would be delivered the following Saturday. No jacket arrived, or the following Monday. It was eventually delivered to the wrong address on the Tuesday.
The jacket delivered was a size L with the size label cut out and a size XL label clipped to it. This was returned (at my expense) and since then I have recieved no returned phone calls and my emails are being ignored!
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As rated by our community of reviewers
Barraob1's Comment
Written on: 03/05/2013
Ordered a pair of combats last week, I'll wait one more week before I make any decisions says they are in stock but delivery to Ireland can take up to 15 days! I emailed them today to see if my product has but haven't got a reply yet. They get great reviews On their eBay site, wonder why they seem to get it wrong from their own site? If no joy I'll contact visa....
Barraob1's Comment
Written on: 07/05/2013
Following up on my last comment, trousers arrived a day after I posted. Size colour exactly as I ordered, all in all very happy and would recommend the company.