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Written on: 10/09/2013
I have been with BT broadband for about 18 months now and in general it is not too bad with the exception of the annoying habit of the BT homehub drops out (looses internet connection) if it is not used for half an hour or so. Have tried everything including new Cat. six ethernet cable between homehub and computer, existing filters are relatively new and high quality, and I have searched all forums for a solution - without success.. The only thing I have not done is to contact BT as their... (read more)
Written on: 09/05/2013 by matthewpoll (2 reviews written)
We got broadband internet from BT, about two months ago. On the day of the braodband switch over, (from virgin) we were told that it might take up to 10 days for the broadband to be 100% OK. The connection is still poor two months later. It regularly disconnects. We were with virgin before, & they are slightly more expensive compared to BT, - in hindsight we would have just stayed with them. Our wireless box has been provided by BT. We've tried using the internet locally, with the cable... (read more)
Written on: 27/02/2013 by SussexUK (1 review written)
If you can avoid using BT or any part of the BT group of companies (e.g. BT openreach), I highly recommend you do so. I have been using BT for many years now and had no issues until about 3 years ago. Since then I have had to phone up Dehli and speak to their "customer services" on a far too regular basis. They make you pay for an "up to 8mbps service" and give you a 0.3-1.3 speed. My phone and broadband went entirely down 8 weeks ago, it took them an entirely inexcusable 7 weeks to fix a... (read more)
Written on: 21/10/2012 by ked (2 reviews written)
Had to use bt as other companies wanted to charge us for the use of the bt line. Has been a nightmare. Soon after taking out the contract our land line went down. Rang Delhi I forget how many times. Call centre staff patronising and incomprehensible. Told me it was my fault because the phone was off the hook - as if! Then said main entry socket faulty and I needed a call out to repair it at £99 cost. As if by magic the line was working the next day so obviously a line problem not the... (read more)
Written on: 01/08/2012
I have called BT 19 times in the last two weeks trying to get our broadband sorted out. They promise speeds of 16MB and we get 0.4. Yep, that's not a typo, 0.4. The international call centre is a disgrace - if you can hear them talking to you you know they're telling lies. Each call took between 1.5 and 2 hours and I now know their script so well I could work there with no training - their 'advisors' clearly haven't had any. Every time you call they start the entire testing process from the... (read more)
Written on: 02/06/2012 by Honestuser (2 reviews written)
Recently decided to purchase BT Broadband . Everything appeared to go ok until I tried to get the system to connect to internet . I am sure the system would have been fine but felt so let down when trying to resolve problems with service desk and way they spoke to me that decided to return the whole package .Can only really comment on the service desk but as that can be a life line when things go wrong I would recommend you find another supplier . (read more)
Written on: 10/05/2012 by Kijana (1 review written)
We notified BT that we wanted to cancel the expensive plan (contract expired) we were on, and go onto normal service supply. So without notice they cut off all our telecommunications - telephones, fax, e-mail. The business could not communicate for over 3 weeks. 52 telephone calls and over a dozen letters later, BT said that PROVIDING WE AGREED TO A 5-YEAR CONTRACT on all our lines, they could reconnect within a week, but if we did not agree to that, it could take weeks (= "slamming"). ... (read more)
Written on: 07/01/2012
always get trouble with my email in btconnect with outlook express (read more)
Written on: 29/11/2011 by Excalibur1953 (4 reviews written)
BT beats the rest for reliability, its just a shame they cant get their phone and broadband package under £50 a month, because paying £600 a year plus is a big hit for most households in the UK right now. (read more)
Written on: 15/10/2011
If the countless negative reviews don't dissuade you, then create yourself a reviewcentre account and I look forward to reading your "a one star rating is two stars too many" review. Sales rep managed to get my name wrong, btinternet mail account set with this incorrect name, wrong contract start date which meant I would be made to wait an additional month and mis-sold on the package, deciding I needed to be on a package that was never discussed on the call. I called 4 times to get them to... (read more)
Written on: 03/10/2011
Signed up with BT back in January as we were offered an incentive and a decent offer. I wish now that I'd never bothered. Our connection speeds vary from the sublime to the ridiculous, customer service simply doesn't exist and is a running joke. Since January, I've had to speak to BT on no less than 26 separate occasions to resolve numerous issues that we have had with both our internet connections and our telephones. Everything seems to be fobbed off onto other departments with no one... (read more)
Written on: 18/08/2011
Always problem with connection - speed - quality Been promised to go in a lower monthly rate never happened BT Vision poor quality and need up date So pls do not for a second try to use BT u will be full to do so Many alternative this days around u And remember they promise u everything but when hooked you r fried :) (read more)
Written on: 13/08/2011
I feel completely cheated....when you hand ovefr money for nothing in return....what do you call that? I regret the day I even considered BT let alone signing up to their 'service'. From the day I it was installed my service was super unreliable, I had to reset the router almost everyday....considering there is both a modem and a router to reset, this was a super tedious process. I found that I couldn't rely on access to the internet...I'm currently on a 4 day break, as in it's not working... (read more)
Written on: 19/06/2011
After signing up to BT Broadband on their website, I then had to spend hours on the phone to call centers trying to correct the information which had been interpreted wrongly (for no given reason). This proved impossible (I think they still have my address incorrect). Terrible service for a service which had not even started yet. I was worried. I am now allegedly connected. I say allegedly, as although I am paying for the service, our broadband is currently unable to find the network. It... (read more)
Written on: 22/05/2011
I feel compelled to write this review to warn people just how terrible BT are. I know all ISPs traffic shape to an extent but BT just take it too far. I have 20mb broadband and not once have I gotten speeds even close to that (I leave very close to the exchange too). What's more, if BT even suspect that something I am downloading is pirated, then they throttle my speed to unusable levels of 20/30 kbs. FYI, A bought and paid for game on STEAM is not the same as P2P, sort it out BT.... (read more)
Written on: 02/04/2011
Rating 1 star is generous. After signing a 24 month contract, i am currently stuck with BT until november this year. So far, every month we have been over charged, including services being added to our account without our knowledge. The customer support is pathetic at best, often talking to people who do not understand the english language.
The service itself, to be fair the phone service is good, not a problem with it. The BT Vision is awful, requiring decent broadband to work, of which we... (read more)
Written on: 03/03/2011
I have found BT almost impossible to contact. You are almost always put through to someone else, who promises to get the right person to ring back and never does. Billing is somewhere in the far east who doesn't speak english and/or can't be understood. I would never recommend them, despite being a (very minor) shareholder. Too few people at the relevant chalk face. Management needs to get a grip of the whole organisation. Never mind moving back to BT, I've now moved everything away. For... (read more)
Written on: 23/02/2011
I've been with BT for a while, never had any problems, the modem is brilliant i would recommend it to all my family and friends. Customer services is not very helpful at the beginning but its fine now, like the speed of modem (read more)
Written on: 11/02/2011
An altogether shockingly bad service. We were so stressed out by BT's apalling service we paid the £470 disconnection penalty (yes £470) to get rid of them. Beware:
-no customer contact once you sign up
-massive waiting times to contact them on phone and hence your mobile bills.
-much higher prices than competitors
-massive download penalties
-you will be spammed with confusing bills every week in the post
I will never deal with BT again.
Beware they will not mention MASSIVE... (read more)
Written on: 05/02/2011 by youngwelsh (1 review written)
In one word TERRIBLE.
Two years of fluctuating speeds,many hours spent on the phone to call centre in India,always asked same questions despite having had many visits by engineers,3 new routers, new socket still terrible. They have no records of problems,always told we will send an engineer, each time either my wife or I have to take a day off work to be here,last time the engineer never even came to the house,he rang at 08.00 said he would go the exchange then ring me,never heard... (read more)
Written on: 01/02/2011 by geeky (1 review written)
in mainland UK some people have no choice but to go with BT. I have had MULTIPLE accounts with them both BUSINESS and DOMESTIC and just because of the company's size, are the people of BT allowed to STEAL. what they call 'technical errors', we would call fraud. If YOU were to adapt your ways of business to those of BT's, if you are not a big company and therefore able to get away with it, you WOULD be done for fraud. FACT. Speak to lawyers. In legal terms I'm sure they have loopholes which... (read more)
Written on: 29/12/2010
Well you get what you pay for. I only use the internet for general use but BT is faster than anyone elses, and more reliable. Never had a problem with it when I had it but I dont use the internet that much so went to a cheaper provider they are slower and not as reliable but id rather save the money. But overall if you want the fastest and most relable service and you dont mind paying a little more go with BT. customer service is good too. Only thing is, is that you cant use the BT hub on... (read more)
Written on: 19/12/2010
I have been with them all and find BT Broadband by fsr the best.Constant speeds of 6 meg.Recentley had a problem with slow speeds so I reported fault on line.I was contacted within 12 hours and after all the usual tests an engineer was booked and turned up on time.Fault on box due to power surge after recent lightning storm. Problem solved and back up to speed within 24 hours.Report faults on line its much better. Call centre from Ireland contacts you and the Irish lads are super... (read more)
Written on: 14/12/2010 by dave8479 (4 reviews written)
Very happy BT customer, have used them for the last 3 years, broadband and phone line.
Connection usually ok - peak times may slow slightly, but what do you expect when the world logs on! lol
very happy customer, and hope that doesn't change.
Have recently bought BT Vision too.
Good job BT (read more)
Written on: 11/12/2010
I've just cancelled my BT broadband and line rental. After using BT for 10+ years with no problems we recently decided to upgrade to BT Infinity to improve our broadband speeds (recently slowed to half a meg consistently). The first engineer visit never occured and after explicitly stating I needed a phone call 30mins before the engineer arrived for the 2nd visit none was received and a "sorry we missed you" card was posted through the door.
After the second visit I attempted to call BT... (read more)
Written on: 12/11/2010
I used to work for BTConnect about 9 years ago and they are the most incompetent broadband company. Looks like they still haven't changed. Whatever you do, don't sign up for them. Go anywhere else, just stay away from BTConnect, you have been warned. The management are awful and the quality of service is terrible. (read more)
Written on: 04/11/2010
i moved to bt from talk talk because they advertised a better service with the new hub ha what a load of tosh cant get a signal when i move more than 10 yards also connection keeps crashing bt tried to blame it on microwave then told me to disconect phone lines so whats the point of having it if i cant use my phone they even blamed a fualty router new one exactly the same constantly on the phone to complane if you can get them to answere? am giving up now and going to contact the ombudsman... (read more)
Written on: 03/10/2010 by bwallum (2 reviews written)
I am sure BT would like to fully automate their customers so that they simply extract however much they think from your bank account absolutely hassle free. I have been charged £500 illegally, have argued for months about the penalty fee if not paying by direct debit (I simply do not trust them to get the figure right and certainly do not trust them to auto extract money from me), have had my bandwidth cut by about 50%, get no sense from the 'bangladeshi' so called help desk (it's designed... (read more)
Written on: 25/09/2010 by Matarij (7 reviews written)
BT are a terrible company - their customer service is the worst I have ever come across. I left BT broadband two years ago after being driven to tears by their Indian call centre. More recently I moved my landline away from BT as soon as my current ISP offered this. I cannot tell you how wonderful it is to be away from BT completely - never again will they get my bill wrong, lie to me on the phone, try and trick me into contracts I don't want...thoroughly dishonest company. Do not touch... (read more)
Written on: 23/09/2010
BT are poor, unprofessional and full of bull. Faulse promises from the start, broadband is extremly slow and they are always full of excuses. My bills are never right, it takes 20 minutes to get through to someone on customer services and then extra waiting time as the advisors dont seem to know how to deal with your (basic) problem. I was promised a credit on one of my bills - never received. I was promised a free fax line - never received. Please avoid - they lead you into a contract for... (read more)
Written on: 22/09/2010
My BT broadband comes with a separate number for evening and weekend free calls, which has been a nightmare. I get constant sales calls from the same company (5-10 a day) and changed my number three times but they still call, also had similar problems with a few other sales calls. BT were quite nice at first, but now we have both lost interest and I feel it is quite shoddy- by contrast my home line has no problems at all. I cancelled the extra number once but then it slowed my internet to a... (read more)
Written on: 20/09/2010
Bt Connect speeds have actually become slower in the last few weeks - despite sales calls suggesting speeds would be increased. This happened initially but it has now fallen back to an abysmal level.
BT seems increasingly to be the Ryanair of Broadband - a complete con sold on blatant lies.
Written on: 19/09/2010
Dont join bt broadband packages, you cant talk to anyone in england to compain. when you do have a complaint you are pushed over to india and they tell you pay your bill and shut up.
my normal monthy phone bill was around £100, then it shot upto over £250 a quarter, as you have to pay for all you line rental and broadband in ADVANCE.
Written on: 18/09/2010
BT have problems with this service in almost all areas and certainly sell it customers on false assurances.
Even practical issues like moving home to another BT number in the same area code brings delays and excuses, complete nonsense and like dealing with the GPO in the bad old days. If BT could spend less time trying to sell a new service and instead spen the time delivering on what they have already sold one would be much more likely to continue with BT Broadband; as it is I won't ! (read more)
Written on: 05/09/2010 by Peter Pritchett (1 review written)
My wife has been paying on contratc for a broadband connection. We were about to move to another address and ordered a new line for the new adress in July. The new line was promised by early August. We were unable to move by early August but eventually moved on 31st Aug. On trying the line we found no connection. We telephoned BT to be told that the line had been installed but that they would phone back on a mobile to confirm. No Call.
We telephoned the next day to be told that the... (read more)
Written on: 01/09/2010 by dtoma (1 review written)
extremely disappointed, I have been with BT for a number of years and I thought they were the most reliable, however I experience extreme low speed for 2 months now. Been trying to resolve it but despite the extreme politeness of their customer services call handlers nothing resolved yet. Currently I am actively looking to change my broadband provider...... (read more)
Written on: 31/08/2010
DO NOT GET BT BROADBAND HAD A PROBLEM WITH IT EVERY WEEK THEY ARE &*%$!!!!!! (read more)
Written on: 28/08/2010
I have never come across such a complacent company in my life. Taking the phrase miss selling to a whole new level. My advise is to avoid this company and their shoddy services like the plague! (read more)
Written on: 25/08/2010 by deanoman999 (1 review written)
BT are working all sorts of tricks with their Broadband. The first is that slow speeds are due to copper wires don't accept this. I was getting no more than 2 meg download and complained. On the third visit the engineer fittted an ADSL socket which prevents the wired Broadband circulating the house, my speed leapt up to 5.3 and has been consistent ever since. BT don't want to fit loads of sockets it costs money ask for one and see your speed improve. Another tip is check speed regularly. BT... (read more)
Written on: 17/08/2010 by Alanvee (25 reviews written)
Just gone back to B.T 2 weeks ago after the nightmare of having to deal with Pipex and their Indian call centre, calling every evening and waiting to speak to someone with poor English and getting absolutely no where. Now I am back with B.T I am having deja vu. No broadband connection from day one, another Indian call centre, more poor English albeit with a much better attitude but still getting no where. Waited in all day for arranged engineer visit but he/she didn't show even though I... (read more)
Written on: 23/07/2010
Really poor customer service. I have never known anything like it. A real challenge to get it set up and my bills were wrong for about the first 6 months. I had a separate phone and online account which meant speaking to several different departments every time I had a basic question. I was often left on hold for 30 mins + or just hung up on. You can spend 20 mins explaining something to one person only to be put through to someone else who has no idea what your talking about. No one will... (read more)
Written on: 19/07/2010 by jenniemincham (2 reviews written)
Good experience with them. Especially good system for online billing - very clear. Only problem was in first month - they delibrately tried to upgrade to higher option deceitfully saying one thing and doing another (problem with commission based call centres) but on disciplinary and a free months internet and all sorted and happy. (read more)
Written on: 15/07/2010 by leeb75 (3 reviews written)
I have a been a customer of Sky (for TV only), Pipex, Bulldog Broadband and the thing that really sets BT apart is the customer service. Lets face it all of them are about the same when things work (because they all run over the same infrastructure!) but when things go wrong or you have exceptional requests that's when it really matters.
I recently needed to start a moving house process. This was done with no fuss just a single call and they were able to confirm the new address was active... (read more)
Written on: 15/07/2010
A terrible experience with setting up.Horrible service with long waiting times and no communication between different departments. This is definetely a case of a big company that has serious problems. (read more)
Written on: 13/07/2010
BT...Oh yes....pretty much the same as going to bed and having a very bad nightmare only to wake up and find you didnt go to bed at all but in fact the nightmare was real though.
If you realy want to know what BT are like....try and join them, well done if you get past this stage, now phone them for help, i promise you wont get past this stage, and if by some stroke of good fortune you do, from now on in your doomed.
To say you have been warned is not enough, its worse then that! shame you... (read more)
Written on: 10/07/2010
I've been with BT for over two years now and even though I only get 8mb instead of the 20mb (only people in London get 20mb), the service has been reliable, the speed stays consistent all day and only once did the speed reduce but an engineer managed to fix the problem in 2 days. As BT controls all the telephone lines (orange, o2 etc use BT exchanges) line problems will occur whatever ISP you use.
BT do offer their customers discounts at the end of their contracts, I've been given... (read more)
Written on: 04/07/2010
I have given this product an overall of 3 stars because of its 24/7 availability without down time.
On the rare occasions I have had to telephone the customer service dept they have been helpful enough, it's just a pain queuing and going thru the menus.
The speed drops dramatically at peak hours but don't all broadband services suffer from this? Normal surfing is OK but online gaming or downloads are a no no.
After reading the horror stories about other ISP's like Sky and O2 etc, BT do... (read more)
Written on: 03/07/2010
completely rubbish. Should be getting 8m speed and sat trying to download a 50 min program from iplayer and started at 5pm and still waiting at 9.15pm and telling me just over 12hr to go. Reliability is non-existant and would not recommend. send an engineer out to do what already done and left on hold when call without bein told (read more)
Written on: 01/07/2010
Complete waste of time, cannot communicate, average waiting time on help line 20 minutes. Should have stayed with Talk Talk. (read more)
Written on: 06/06/2010
"Unlimited" broadband has a 100GB cap in a modern world this is pathetic. (read more)
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As rated by real users
"Switchover? Take a look at thi..." Read More
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