BT Connect Broadband Reviews - www.btconnect.com

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★★☆☆☆
1.6 / 5
24% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

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Latest Reviews

★☆☆☆☆

“Don't use BT”

Written on: 12/06/2014 by RichyJC (7 reviews written)

DO NOT USE THIS RUBBISH COMPANY! Internet speed in evening is so slow. Try to call them to sort it loads if times, always rude, always trying to pretend its due to the wireless connection. Their staff are basically blagging it. If it was wireless it would be all the time. It's clearly some form of throttling. Bottom line is they just say the speed is fine and are only willing to send an engineer out during the day when the problem isn't then. They are basically getting £30 a month for… Read Full Review

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★★★☆☆

“Good, but expensive”

Written on: 30/12/2013

Recently added this to my grandmother's BT landline. Router arrived on time, connection came live on time, plugged it in and all worked fine straightaway no problems. Speed is iffy by modern standards, but then the house is in the county and we in the UK are still dreaming of having a proper internet infrastructure, and BT aren't going to change that and time soon. If you are adding it to a BT 'phone line, it's £2.50 a week, and you can't get a lot for that these days, but the overall cost… Read Full Review

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★★☆☆☆

“Dropping out BT homehub”

Written on: 10/09/2013

I have been with BT broadband for about 18 months now and in general it is not too bad with the exception of the annoying habit of the BT homehub drops out (looses internet connection) if it is not used for half an hour or so. Have tried everything including new Cat. six ethernet cable between homehub and computer, existing filters are relatively new and high quality, and I have searched all forums for a solution - without success.. The only thing I have not done is to contact BT as their… Read Full Review

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★☆☆☆☆

“Terrible connection. Terrible Value. Virgin was better”

Written on: 09/05/2013 by matthewpoll (2 reviews written)

We got broadband internet from BT, about two months ago. On the day of the braodband switch over, (from virgin) we were told that it might take up to 10 days for the broadband to be 100% OK. The connection is still poor two months later. It regularly disconnects. We were with virgin before, & they are slightly more expensive compared to BT, - in hindsight we would have just stayed with them. Our wireless box has been provided by BT. We've tried using the internet locally, with the cable… Read Full Review

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Jonathan Kelly's Response to matthewpoll's Review

Written on: 17/08/2013

There is a web site which tells you the broadband speeds in this area Virgin are by far the fastest. I left BT and went to Plusnet as it is half the price of BT but they are the same company. I had some interference and found that I had to clear the browsing history and eventually not go to certain web sites to stop it. Two out of five for customer service is a bit high.

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★☆☆☆☆

“Abysmal service”

Written on: 27/02/2013 by SussexUK (1 review written)

If you can avoid using BT or any part of the BT group of companies (e.g. BT openreach), I highly recommend you do so. I have been using BT for many years now and had no issues until about 3 years ago. Since then I have had to phone up Dehli and speak to their "customer services" on a far too regular basis. They make you pay for an "up to 8mbps service" and give you a 0.3-1.3 speed. My phone and broadband went entirely down 8 weeks ago, it took them an entirely inexcusable 7 weeks to fix a… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 21/10/2012 by ked (2 reviews written)

Had to use bt as other companies wanted to charge us for the use of the bt line. Has been a nightmare. Soon after taking out the contract our land line went down. Rang Delhi I forget how many times. Call centre staff patronising and incomprehensible. Told me it was my fault because the phone was off the hook - as if! Then said main entry socket faulty and I needed a call out to repair it at £99 cost. As if by magic the line was working the next day so obviously a line problem not the internal… Read Full Review

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★☆☆☆☆

“Avoid BT if you value your sanity”

Written on: 01/08/2012

I have called BT 19 times in the last two weeks trying to get our broadband sorted out. They promise speeds of 16MB and we get 0.4. Yep, that's not a typo, 0.4. The international call centre is a disgrace - if you can hear them talking to you you know they're telling lies. Each call took between 1.5 and 2 hours and I now know their script so well I could work there with no training - their 'advisors' clearly haven't had any. Every time you call they start the entire testing process from the… Read Full Review

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★☆☆☆☆

“BT Broadband Hub3 ”

Written on: 02/06/2012 by Honestuser (2 reviews written)

Recently decided to purchase BT Broadband . Everything appeared to go ok until I tried to get the system to connect to internet . I am sure the system would have been fine but felt so let down when trying to resolve problems with service desk and way they spoke to me that decided to return the whole package .Can only really comment on the service desk but as that can be a life line when things go wrong I would recommend you find another supplier… Read Full Review

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★☆☆☆☆

“Customer Service Nul Points”

Written on: 10/05/2012 by Kijana (1 review written)

We notified BT that we wanted to cancel the expensive plan (contract expired) we were on, and go onto normal service supply. So without notice they cut off all our telecommunications - telephones, fax, e-mail. The business could not communicate for over 3 weeks. 52 telephone calls and over a dozen letters later, BT said that PROVIDING WE AGREED TO A 5-YEAR CONTRACT on all our lines, they could reconnect within a week, but if we did not agree to that, it could take weeks (= "slamming")… Read Full Review

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★☆☆☆☆

“always get trouble with my email in btconnect with...”

Written on: 07/01/2012

always get trouble with my email in btconnect with outlook express… Read Full Review

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★★★☆☆

“Great service, shame about the price”

Written on: 29/11/2011 by Excalibur1953 (4 reviews written)

BT beats the rest for reliability, its just a shame they cant get their phone and broadband package under £50 a month, because paying £600 a year plus is a big hit for most households in the UK right now… Read Full Review

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Guest's Response to Excalibur1953's Review

Written on: 16/01/2012

You can get the biggest packege possible, unlimited broadband, calls and line rental for LESS THAN £40 per month! (new customer prices)

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★☆☆☆☆

“If the countless negative reviews don't dissuade you,...”

Written on: 15/10/2011

If the countless negative reviews don't dissuade you, then create yourself a reviewcentre account and I look forward to reading your "a one star rating is two stars too many" review. Sales rep managed to get my name wrong, btinternet mail account set with this incorrect name, wrong contract start date which meant I would be made to wait an additional month and mis-sold on the package, deciding I needed to be on a package that was never discussed on the call. I called 4 times to get them to… Read Full Review

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★☆☆☆☆

“Appalling service, yo-yo connection and terrible speeds”

Written on: 03/10/2011

Signed up with BT back in January as we were offered an incentive and a decent offer. I wish now that I'd never bothered. Our connection speeds vary from the sublime to the ridiculous, customer service simply doesn't exist and is a running joke. Since January, I've had to speak to BT on no less than 26 separate occasions to resolve numerous issues that we have had with both our internet connections and our telephones. Everything seems to be fobbed off onto other departments with no one taking… Read Full Review

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★☆☆☆☆

“BT THE DISASTER”

Written on: 18/08/2011

Always problem with connection - speed - quality Been promised to go in a lower monthly rate never happened BT Vision poor quality and need up date So pls do not for a second try to use BT u will be full to do so Many alternative this days around u And remember they promise u everything but when hooked you r fried :)… Read Full Review

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★☆☆☆☆

“ABYSMAL”

Written on: 13/08/2011

I feel completely cheated....when you hand ovefr money for nothing in return....what do you call that? I regret the day I even considered BT let alone signing up to their 'service'. From the day I it was installed my service was super unreliable, I had to reset the router almost everyday....considering there is both a modem and a router to reset, this was a super tedious process. I found that I couldn't rely on access to the internet...I'm currently on a 4 day break, as in it's not working and… Read Full Review

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★☆☆☆☆

“Please don't make the same mistake. Do not use BT!”

Written on: 19/06/2011

After signing up to BT Broadband on their website, I then had to spend hours on the phone to call centers trying to correct the information which had been interpreted wrongly (for no given reason). This proved impossible (I think they still have my address incorrect). Terrible service for a service which had not even started yet. I was worried. I am now allegedly connected. I say allegedly, as although I am paying for the service, our broadband is currently unable to find the network. It very… Read Full Review

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★☆☆☆☆

“Terrible. ”

Written on: 22/05/2011

Terrible.

I feel compelled to write this review to warn people just how terrible BT are. I know all ISPs traffic shape to an extent but BT just take it too far. I have 20mb broadband and not once have I gotten speeds even close to that (I leave very close to the exchange too). What's more, if BT even suspect that something I am downloading is pirated, then they throttle my speed to unusable levels of 20/30 kbs. FYI, A bought and paid for game on STEAM is not the same as P2P, sort it out BT… Read Full Review

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★☆☆☆☆

“Rating 1 star is generous. After signing a 24 month...”

Written on: 02/04/2011

Rating 1 star is generous. After signing a 24 month contract, i am currently stuck with BT until november this year. So far, every month we have been over charged, including services being added to our account without our knowledge. The customer support is pathetic at best, often talking to people who do not understand the english language.
The service itself, to be fair the phone service is good, not a problem with it. The BT Vision is awful, requiring decent broadband to work, of which we… Read Full Review

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★☆☆☆☆

“I have found BT almost impossible to contact. You are...”

Written on: 03/03/2011

I have found BT almost impossible to contact. You are almost always put through to someone else, who promises to get the right person to ring back and never does. Billing is somewhere in the far east who doesn't speak english and/or can't be understood. I would never recommend them, despite being a (very minor) shareholder. Too few people at the relevant chalk face. Management needs to get a grip of the whole organisation. Never mind moving back to BT, I've now moved everything away. For… Read Full Review

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★★★★☆

“I've been with BT for a while, never had any problems,...”

Written on: 23/02/2011

I've been with BT for a while, never had any problems, the modem is brilliant i would recommend it to all my family and friends. Customer services is not very helpful at the beginning but its fine now, like the speed of modem… Read Full Review

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