Paradise Island, Atlantis Resort & Casino Reviews
Latest Reviews
★★☆☆☆
“Not worth the money!”
Written on: 16/09/2011 by lmcnally (1 review written)
Just came back from a 7 night stay at the Coral Towers Hotel in Atlantis. So NOT worth the money!! Our room was filthy, dust an inch thick on furniture, stuff left under bed from who knows how long ago, awful smell coming from I think the rug, had to hold the toilet handle down forever to get it to flush. My Daughter & husbands room was just as bad or worse! I don't think they ever vacuum, saw them with a broom which doesn't do much on a carpet. So needless to say very disappointed with... (read more)
★★★★★
“I was amazed to read so many negative reviews. We...”
Written on: 18/05/2010
I was amazed to read so many negative reviews. We have been to Atlantis 4 times. Yes, it is exhorbitently expensive but you can figure that out up front - it is not a surprise. It is incredibly beautiful and the grounds are very well maintained. In our 4 trips we found the staff very pleasant and accommodating. Yes, it can get very crowded. Try to avoid weekends and its a wonderful place to be. Some of the restaurants should be avoided, e.g. ChopStix is dreadful but the majority are... (read more)
★★★☆☆
“Insanily Expensive. I earn enough to afford this...”
Written on: 24/12/2009
Insanily Expensive. I earn enough to afford this $400/day per person .. but I don't like to ripped off. They have invested heaviy in this huge property. Every sq feet is beautifully done .. great theme. But then, they could have created activities and provided variety. I hate eating $100 per dinner and $75 for lunch and minimu $30 for breakfast. I hated that the few activities that did exist were $150 or upward. Deep Sea dolphin cay is a joke. $15 just to watch from a distance. Good water... (read more)
★★☆☆☆
“Well they tred to rip me off telling me that i did not...”
Written on: 19/12/2009
Well they tred to rip me off telling me that i did not pay 3 nights when the hotel was payed full by credit card before i even came to the resort.They tried to get me for extra cash so i had a reciept proving that the room was fully payed for so now my credit card has almost went over the limit and now i cant do any xmas shopping until the money gets transfered ack to me 2 days before xmas.The room service was brutal,they never closed the door right and left it a bit open meanwhile i had my... (read more)
★☆☆☆☆
“Paradise Island, Atlantis Resort & Casino is in a...”
Written on: 08/02/2009
Paradise Island, Atlantis Resort & Casino is in a beautiful location on the island. My stay was FREE for a week (corporate retreat), and I still hated the resort! I thought the staff seemd slow. Any time I asked a simple question from customer service, they would stare blankly, shrug, and then (slowly) go get a brochure for you to read, in order to answer the question. (read more)
★★★★★
“The Atlantis Resort is the best place you can go for a...”
Written on: 24/08/2008
The Atlantis Resort is the best place you can go for a family vacation. Lets start off with what you will visit the most: aquaventure. The slides were fantastic! There weren't many of them but trust me they're great. The variety is awesome too! Weather you're a daredevil and scaredy cat or somewhere in between there's something special for you! The pools are amazing too, and the beaches are beyond compare. The water is warm at the beach and the sand is too. If it rains it's only for about... (read more)
★☆☆☆☆
“I can't believe that there are any good reviews on...”
Written on: 07/08/2008
I can't believe that there are any good reviews on this page! This was the worst resort I've ever been to. The customer service was horrid, the food was worse. It was so crowded you couldn't move. If you didn't get to the pools or beach by 8 a.m. forget about getting a chair to sit in. I saw more fights between people over saving chairs! I am so glad to be home. (read more)
★☆☆☆☆
“This resort is expensive and after a while, you get...”
Written on: 29/05/2008 by tinab418
This resort is expensive and after a while, you get angry spending your money to be treated badly. I was on a conference, spending my corporations money and I was still appalled.
The hotel is badly in need of repairs. There were numerous leaks, the A/C in the main lobby went out and they resorted to placing huge tornado fans all throughout the common areas. A mouldy smell was frequently present in certain areas. Our room had been recently painted. The smell was still present and the door...
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★★★★☆
“On our departure, we went to the checkout desk, and...”
Written on: 26/05/2008 by heidi12 (1 review written)
On our departure, we went to the checkout desk, and paid cash of £280.00 to clear our final bill. When we got home, we found this amount had also been charged to our credit card. We tried (at length and in vain) to get this money back but were unable to claim it back despite the brilliant efforts of our credit card company. This left a very bad taste in the mouth and put a damper on our holiday. (read more)
★☆☆☆☆
“Atlantis - Truly a Lost City. I just returned home...”
Written on: 01/05/2008
Atlantis - Truly a Lost City. I just returned home from vacationing at Atlantis Paradise Island. This billion dollar resort has fallen down in a number of areas over the past 3 years. Pools were not cleaned properly and at times some were so cold you could not swim in them. Numerous slides for pools were permanently closed. This is not how the brochures presents the resort or the web site for that matter. Towels were very tired and old looking and lounge chairs were filthy as well as... (read more)
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Showing 1 - 10 of 25 Reviews
★★★★★
“WOW! What an incredible place, as soon as we arrived...”
Written on: 28/08/2007 by polkadots (16 reviews written)
WOW! What an incredible place, as soon as we arrived the Atlantis Resort took our breath away. Check-in was quick an easy - we were even upgraded to an ocean view room for free!
The Atlantis resort is like nothing else on earth, every corner of this massive resort is completely spotless, nothing is out of place,this place is perfection personified.
The Marine habitats are incredible, beneath our balcony (beach tower) was a lagoon with stingray and numerous fish.The dig is also a must see -...
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★☆☆☆☆
“I'd stay away if I was you! Read reviews on any...”
Written on: 11/06/2007 by wgaf
I'd stay away if I was you! Read reviews on any website about this resort, I've never seen so many bad reviews!! Go somewhere else and relax, get service and be happy. (read more)
★☆☆☆☆
“This felt like a vacation at the Mall of America. It...”
Written on: 09/04/2007 by p anon (1 review written)
This felt like a vacation at the Mall of America. It was a homogenous, boring, and as fake as Las Vegas. We traveled the week before Easter, so there were food lines for every beach cafe and breakfast buffet. My kids (18 and 13) did not like it either. Except for one individual, no staff member tried to create a good time. There was no laughter, no dancing, no fun...
I have visited numerous Club Meds, and they know how to create fun by organizing beach volleyball games, merengue...
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★★★★★
“The quality and detail of every little aspect of the...”
Written on: 06/07/2006 by zEURE (71 reviews written)
The quality and detail of every little aspect of the Atlantis Resort & Casino on Paradise Island in the Bahamas is amazing! It has so much to offer; from amazing food, to slides that are so good, it's like a water park. There are loads and loads of pools, and it is very close to the beach, making it a great location.
It is very expensive, but it doesn't get you down until you get off the holiday. Whilst you are there, the quality is so good you just don't care!
The people there are stuck...
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★★☆☆☆
“First, let me begin by telling you that I have wanted...”
Written on: 19/02/2006 by creed24 (1 review written)
First, let me begin by telling you that I have wanted to stay at Atlantis for years. So my husband and I finally decided to go, we stayed at the Royal Towers and got the Moderate meal plan. I looked at the reviews and read that it was expensive but thought maybe they just didn't spend the money that we do on vacations. I am not going to complain about the expense you should expect that I am going to tell about them charging your credit card 250.00 per day as soon as you check in. Since me... (read more)
Striderx's Response to creed24's Review
Written on: 26/06/2006
none of the surrounding hotels and there are only 3, which would be the RIU and the holiday inn that have access to atlantis facilities - that is an outright lie. To get to any outside area where these facilities are, you are required to present a guest key. You might be confused with places like comfort suites and the harbourside resort which, in case you didn't know, are joint owned by atlantis so they would have access.
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★★★★★
“Due to personal circumstances we were not able to book...”
Written on: 07/01/2006 by Jackll (1 review written)
Due to personal circumstances we were not able to book our holiday to the Atlantis resort until a few days before, hence we had trouble getting a room anywhere let alone the Royal Towers, we eventually had two options, one was for the comfort suites, slightly off site, for around 2700ish, room and breakfast. and secondly 3300ish for a sea view room in the beach tower, both prices were for 2 adults and 1 infant with direct flights with Virgin from Gatwick. I was quite aware we paying a little... (read more)
★★☆☆☆
“While we were there, we got robbed and the Atlantis...”
Written on: 11/09/2005 by funky7o
While we were there, we got robbed and the Atlantis Resort & Casino hotel is not even trying to help us, or even repay us.
The pools are wonderful, although they close at 7pm.
The food was extremely expensive.
Some of the staff treat you badly and are inconsiderate.
I would definitley not go back again.
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★★★★☆
“As soon at you reach Atlantis Resort & Casino, you'll...”
Written on: 25/08/2005 by Danield
As soon at you reach Atlantis Resort & Casino, you'll notice how big it is and how busy it is. Don't let this put you off. Atlantis has got many activities including jet-ski, slides, para-gliding and marine aquarium.
When you get to your room, I advise you to read the short booklets. It contains a list of slides and activities, information on restraunts, and information on pools and beaches.
Eating in Atlantis is really easy. For breakfast you have many options. You could go to Market...
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★☆☆☆☆
“Harborside is a very quiet area of the Atlantis Resort...”
Written on: 16/07/2005 by rhode island red (1 review written)
Harborside is a very quiet area of the Atlantis Resort and Casino.
Buildings are new and clean,it's off the beaten path by a few minutes. if you stay at the Atlantis ,be ready for crowded lobbies,time share reps beating you up every 5 minutes and rude guests in the foyers and hallways
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★★★★☆
“We were a party of 6 that recently stayed at...”
Written on: 09/07/2005 by baileyblum (1 review written)
We were a party of 6 that recently stayed at Harborside at Atlantis. We did a trade on another timeshare to get our room.
I had read so many reviews about Atlantis and Harborside and found them very helpful so I felt compelled to write one as well.
Atlantis is on Paradise Island. It's about a half hour ride from the airport. When you take a taxi ($27 for the first 2 people and then $4 for each additional plus $1 toll for the bridge to Paradise Island ) from the Nassau airport and...
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Alia3's Response to baileyblum's Review
Written on: 22/12/2005
I am looking to get married in the new year and from looking at their website it looks like a great place. Would you recommend it ?(with a 2 year old son)
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See next 10 reviews
Showing 11 - 20 of 25 Reviews
★★☆☆☆
“Granted we visited Atlantis Resort & Casino during...”
Written on: 31/03/2005 by jrose28806 (1 review written)
Granted we visited Atlantis Resort & Casino during Easter week so we were expecting it to be full. What we didn't expect was the extreme difficulty getting chairs by the pool or on the beach - people were going out at 6:00 a.m. just to secure a place. This does not go along with my idea of vacation. The check-in process took nearly an hour. There were only 3 people working the registration desk so it took forever as the shuttle from the airport brought in large groups of people. Then... (read more)
★★★★★
“Paradise Island, Atlantis Resort & Casino - I just...”
Written on: 31/05/2004 by Kat4097 (1 review written)
Paradise Island, Atlantis Resort & Casino - I just returned from the Atlantis today (Memorial Day weekend 2004) and it was important for me to write this review. Before I left, I read a lot of really poor reviews and I actually considered cancelling but instead, I just prepared myself for the worst.
However, it turned out to be fabulous! Was I at the same resort as some of the complainers writing these reviews??? (And NO...I'm not an Atlantis/Kirschner employee!).
All I can say is, it was...
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★★★★☆
“We read a lot of reviews about the Paradise Island,...”
Written on: 23/04/2004 by lkoontz
We read a lot of reviews about the Paradise Island, Atlantis Resort & Casino before booking. We must admit, we were a little nervous about some of the poor reviews, but we were pleasnatly surprised.
The place is beautiful and so was our room. The staff was very willing to explain things to us and we found the marine life fascinating. The aquarists were very helpful and willing to answer our questions.
We purchased a dining plan and it was well worth it. Breakfast and dinner were taken...
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★☆☆☆☆
“The resort charges exorbitant prices for mediocre...”
Written on: 25/08/2003 by truth (2 reviews written)
The resort charges exorbitant prices for mediocre returns. The staff is lazy and unfriendly, including the management. If you don't mind waiting 30 minutes for a drink with only one person ahead of you in line, you'll be OK. (read more)
Cobaltiis's Response to truth's Review
Written on: 02/09/2003
I hear you and I second this emotion. I just returned from a 4-day weekend there and was extremely disappointed at the helpfulness and friendliness of the staff. We were supposed to have vouchers sent to us for pick-up and departure and NO ONE helped us until 2 hours before our departure plane left and they seemed totally inconvenienced by it. No one seems to want to give more than they absolutely have to and I am very shocked that they allow their staff to behave that way.
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<br>It is a beautiful resort, absolutely breathtaking!! It is worth it just to see the sharks, grouper, giant turtles, stingrays and the aquarium. Plenty of photo opportunities for the whole family. I absolutely loved the resort, did not care for the staff and the prices of everything are outrageous. I did not like that they added 15% gratuity to everything including a cup of coffee. We did discover that there is a place across the street to get breakfast for under $10. So there are other options.
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Maddy H's Response to truth's Review
Written on: 25/01/2004
although we stayed at sandals, we went to atlantis to visit and felt it was like a shopping mall there seemed to be little privacy for guests staying there and as was mentioned apart from the marine life, the prices, atmosphere and staff left little to be desired we were glad to go back to sandals
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Artemis's Response to truth's Review
Written on: 02/02/2004
Your comments are spot on. I stayed there for 8 nights. Its fantastic to look at and the marine life is superb. But the service and costs are appalling. We put our flag up on the beachchairs out of amusement to see how long it would take before someone came - 4.5 hours. And the compulsory tips even in the self service buffets!. Eating costs are outrageous and its very mediocre stuff except the 5 star restaurants (when you can book them) but you wont get much change out of $100 a head. We had to change rooms twice in our stay as they couldnt give us the same room all week - a room that cost us $700 a night!. Avoid.
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148978_Skooby's Response to truth's Review
Written on: 24/03/2004
I totally agree!!
<br>I have been to Atlantis twice before and loved it! Yes, our rooms were never ready and you could never check out late, but we rolled with the punches. Until this time. Time #3. My father and husband got food poisoning from Murry's deli on our last night. We went to the resort Doctor, who diagnosed them with food poisoning and gave them prescriptions. We missed our flight and have a Dr note for insurance purposes. While they were at the DR and I was watching my 9 month old son, i received a phone call telling us they are over-booked and we need to check out. They had found us the last 2 rooms in Nassau at a 2 star hostel down the road. They wouldn't even let us stay in our rooms. We faught. We got our rooms back (after over-hearing they were going to give 4 over-booked villa's to the man beside me who was a high roller in the casino). Nobody called to check if we were well or even comfortable. We had to pay for our rooms FULL PRICE and any other expenses we had. We never recieved a cot we requested on day 1. BOTH our TV's were broken and had to be replaced, our shower didn't work and we were charged for stuff out of the mini bar and we didn't use it. The book said internet was $.05 a minute, we got a 3 minute charge of $6.00. We were told they upped our prices to $.50. They said they would refund us and never did! My baby threw up all over the crib one night, so I asked for an extra sheet...I saw it 2 days later. When we filed our security report for the food posoning, we asked for a copy...we had to go down 2 days later and fight for it. The service SUCKS!! I would much rather go elsewhere. The pools were FREEZING and half of the slot machines didn't work. Sounds fun huh? We are still in the process of fighting for our rooms.
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★★★★★
“The ocean was warm, the sand was white, the weather...”
Written on: 04/07/2003 by Gill.
The ocean was warm, the sand was white, the weather was hot and the scenery was beautiful. I WANT TO GO BACK NOW. Atlantis, although VERY expensive, is pretty faultless. There are many gourmet restaurants, all very good. The marina is particularly beautiful to walk around in the evening.
It was very enjoyable to sit on the balcony in the evening with a glass of Carribean rum.
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overview
Top 5 Hotels in the Bahamas
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
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1. Paradise Island, Atlantis Resort & Casino
25 reviews read latest review -
2. Nassau, Sandals Bahamas: Royal Bahamian Resort & Spa
12 reviews read latest review -
3. Nassau, Wyndham Nassau Resort & Crystal Palace Casino
4 reviews read latest review -
4. Paradise Island, Harborside Resort at Atlantis
4 reviews read latest review -
5. Paradise Island, One & Only Ocean Club
1 reviews read latest review
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Casino Royale's Comment
Written on: 04/06/2010
You sure you were at the right resort? The food is AWSOME but expensive. Ive been ther 6 times in 3 years and all 6 times were a pleasure. I never had to fight for a chair at the water park or arounfd the pools, we met a great waiter that we seek out every time we go. The rooms are nice and everyone is helpful. One time we had a palm tree blocking our view, we asked for anoher room at Royal Towers and we were upgraded to a ocean view, high floor for no extra cost. I think your exierence was rare or your just a hard person to please