American Airlines Reviews

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Latest Reviews

★☆☆☆☆

“WORST AIRLINE EVER”

Written on: 08/02/2016 by myCollins1965 (1 review written)

I have never experienced such rude people as I did with this airline. Every employee I spoke to was rude and mean. AA will Never get another penny from me or anyone else I share my awful experience with… Read Full Review

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★☆☆☆☆

“Did not call security”

Written on: 08/02/2016 by Jamieandbri (1 review written)

Had a disruptive woman on our plane. I got moved from my seat. The woman tried to start a fight with another woman. Then they let her off the same time as the people she was trying to start a fight. This woman was cursing and loud. I had paid extra to upgrade my seat. They did not call security and we left the plane afraid we were going to be attacked. There customer service was a email saying there staff tries there best. Garbage, they just didn't want to have a report filed. Do not… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 08/02/2016 by MacLeodty490 (1 review written)

Flight home delayed on tarmac 2hrs. Connecting flight home canceled, lost luggage. Told luggage was in airport could take 4 hours to find. Refused to send bags when found to hotel. Could not get a flight home for two days. Returned to airport next day to get bags, they were sent ahead. Arrived two days later in White Plains NY, woman behind the counter refused to help me find my bag. She was too busy. AA employee's were rude, discourteous not the least bit interested in help… Read Full Review

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★☆☆☆☆

“American Airlines does not care about their customers....”

Written on: 06/02/2016 by Odinr134 (1 review written)

American Airlines does not care about their customers. I had emergency surgery and was unable to fly in May 2015. I was not able to use my ticket between May and January 2016 which was one year from purchase date. I had already purchased my ticket for December 2015 travel so I wasn't able to apply the credit to that ticket. I tried to use the ticket for a flight I found on the American Airlines website but was told I couldn't because the flight was Alaskan Airlines. I said that if the flight is… Read Full Review

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★☆☆☆☆

“Unbelievably bad!Don't do it!”

Written on: 26/01/2016 by 446Joyce (1 review written)

I recently travelled on American Airlines from Phoenix to LA 25th January 2016. When we arrived at our seats, there were people already seated there.The flight attendant had told them to sit there.We were then aggressively told to put our cabin baggage under our seat as there was no room in the overhead compartments(later found out that this was not true).My friend was told that if her bag didn't fit under her seat, it would be checked in.When she stated that there were valuables in the bag… Read Full Review

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★☆☆☆☆

“Never fly with AA, they are the worst!!!!!”

Written on: 24/01/2016 by julia.norm (1 review written)

I tried to cancel my flight last year, but they only gave me $99 credit for $300 flight and I was told that I can use it for a year from flight date, today they told me that it actually was one year from purchase date, which means they gave me a credit of $99, tricked me and took it back, if everything goes as planned then yes you save money as they are cheap, but if you plans change be ready to loose all your money, never choose AA, go with United, they are much better… Read Full Review

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Jkerns's Response to julia.norm's Review

Written on: 25/01/2016

I wish I could give no starts. Was promised a refund.Refund Status says the ticket is refunded. I called for the 20th time and got the run around about how it is being reviewed. It really is a joke how bad the service is.I will never fly AA again.

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★☆☆☆☆

“I would give them no Stars if I could!”

Written on: 22/01/2016 by ClarkCollier (1 review written)

Do not fly with them. Their customer service is terrible. My flight was delayed causing me to miss my connecting flight and they provided no compensation for the inconvenience whatsoever. If that was the only inconvenience I would've been more forgiving but their aiport staff was also rude, I lost sleep because I had to stay in the airport and when i finally got to my destination i discovered they lost my bags! I was warned about this airline but didn't listen because it was the cheapest… Read Full Review

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Jnorm's Comment

Written on: 24/01/2016

So agree with the review, I tried to cancel my flight last year, but they only gave me $99 credit for $300 flight and I was told that I can use it for a year from flight date, today they told me that it actually was one year from purchase date, which means they gave me a credit of $99, tricked me and took it back, if everything goes as planned then yes you save money as they are cheap, but if you plans change be ready to loose all your money, never choose AA, go with United, they are much better

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★☆☆☆☆

“Worst Airline Ever, AVOID AT ALL COST!!!!”

Written on: 21/01/2016 by Carver65 (1 review written)

AA is the worst airline ever, I have never had such bad experience with any other airlines, not even Spirit. In the last four months I've had four terrible experiences due to airlines fault. They lost my checked bags twice, broken items in those bags which I never got reimbursed for. Twice the flight was canceled due to mechanical issues. They ended up cancelling the flights, and left all the passengers to rebook their own flight to the final destination. On top of that, their customer… Read Full Review

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★☆☆☆☆

“Reservations over the phone”

Written on: 18/01/2016 by Weeks111 (1 review written)

Called to speak with someone about current reservations on the phone. I was placed on hold for >30 minutes finally to have the phone ring and subsequent silence and that's it. Unbelievable… Read Full Review

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★☆☆☆☆

“dwether delay”

Written on: 17/01/2016 by andrenicola (1 review written)

all their explanation delay on weather. their answer: Our records show flight AA4779 was delayed due to weather. AA4779 did not land in CLT until 21:09. Your next flight AA1975 had already departed at 20:21. its mean they don't have extra: airplane,crews.to avoid any problem,and it was on new year time. its mean you are a very bad transporter, you have very bad service. you broke all our family planes on new year, i had to cancel my next trip to Vegas because of your bad transporter… Read Full Review

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★☆☆☆☆

“No longer AA customer”

Written on: 16/01/2016 by Damaris221 (1 review written)

After paying full price for first class ticket and selecting seats I surprisingly found them reassigned at the last minute to awful non-reclining FC seats. I can understand having to change planes, but give the folks who paid cash for the seats equivalent seats. The FC bulkhead seats were given to customers using upgrades from coach. I shelled out a lot of cash for a 25th anniversary trip expecting to have a relaxing flight. Instead I spent 8 hours trying to determine if the head… Read Full Review

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★☆☆☆☆

“American Airlines Policy Scheme”

Written on: 13/01/2016

This is not an event review, this is apparent policy that I find tough to swallow to say the least. Made reservations for 4 for round trip flight from MSP to SAN departure Jan 17, 2016. I had one in the party that had to cancel and another employee that was willing to go. Simple. Substitute one passenger for another passenger. American Airlines said that is not possible. I can cancel the one reservation (for no refund)and need to buy another ticket for the other employee. I asked why we… Read Full Review

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★☆☆☆☆

“Paid for Preferred Seat Problem”

Written on: 07/01/2016 by rrobb1 (1 review written)

I purchased two preferred seats on American Airlines at a total cost of $141.60 for flight AA 740 from Philadelphia to Madrid Spain on December 21 2015 and also on the return on flight AA 741 Madrid to Philadelphia on December 31 2015. On both flights I was not given the preferred seats that I paid for and sat for nearly ten hours in extreme discomfort due to some problems in my legs. This was the reason I purchased the extra leg room in the first place. No one on board could help me on… Read Full Review

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★☆☆☆☆

“Just Don't Book With Them”

Written on: 06/01/2016

Our family of 17 adults and 2 children, departing from various cities in the us, traveled to st. Martin for the week between christmas and new year. We all booked with american airlines because it was an "all inclusive" hotel. We all booked our tickets in early 2015 and most of us chose our seats right away. Throughout the interim time period american airlines changed all of our flights a number of times which required contacting their customer service and sitting on hold for long… Read Full Review

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★☆☆☆☆

“Never Fly American Airlines”

Written on: 04/01/2016 by DisappointedFlyer (1 review written)

Our experience with American Airlines was extremely disappointing. We had purchased tickets back in April 2015. On our flight home we arrived at airport to be told 2 people in our party of 4 did not have seats and were being bumped from flight. I booked seats back in April when I purchased $950 each for 4 tickets. Somehow American chose 2 people randomly in our party to bump. They were not helpful at the airport or at the boarding gate. Luckily at the last minute enough people volunteered… Read Full Review

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★☆☆☆☆

“Stolen Cargo in London”

Written on: 04/01/2016 by RaidenDonahue (1 review written)

I have been waiting for my cargo from the 14th of December 2015 which happens to be high end shoes. Initially I was told there is one carton missing out of the nine cartons so Emirates airlines will not accept incomplete cargo. I have been calling the imports office of AA in Heathrow since the 22nd of December. I need assistance as to how I can get my cargo since different operators are changing their story. I am a struggling African trying to make an honest living. The staff is rude and the… Read Full Review

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★★☆☆☆

“Saving grace was Cathy & Alfredo”

Written on: 03/01/2016 by 230Guthrie (1 review written)

I truly wish my experience with American Airlines (AA) was better. However, before I qualify why I rated AA so poorly I would like to point out that the saving graces of my experience with AA in both my flight to and from my destination were Cathy & Alfredo--flight attendants on the American Airlines flight 368 that travelled from Chicago to LGA on Jan.1, 2016. I am utterly grateful to their compassion and assistance--something utterly lacking with the AA staff (not on the flights) at the gates… Read Full Review

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★☆☆☆☆

“Worst airline out there ”

Written on: 02/01/2016

This airline is hands down the worst there is. To start it off, my friend and I woke up Christmas morning, (we were set to leave that night), to the airline having canceled our flight. My friend booked our tickets back in March and noticed several days later that money was only taken out of her account for my ticket, not hers. So she called in MARCH to find out what the problem was. Due to her last name, which is one they use for their robots apparently, they thought she was a test and… Read Full Review

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★★☆☆☆

“2 stars because of great customer service, otherwise 1”

Written on: 02/01/2016 by Mirandafp400 (1 review written)

terrible experience, we ended up having to get out after 6 hours parked at the airport thinking we would take off anytime. TMI given, we knew that one engine was broken and that we were going to fly with that aircraft as there were no other left, "this is the only way home". We ended up purchasing tickets with another aircraft company. On the good side, great and helpful customer service, but it's one of those things you really shouldn't need to experience… Read Full Review

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★☆☆☆☆

“What a joke”

Written on: 31/12/2015 by Fitchbr102 (1 review written)

Flew American Airlines - apparently there are always problems with the WIFI, which was not working for the duration of my flight, as well as an underwhelming stock of food and beverages for purchase. They ran out of all food items and had limited snacks available, no premium wines left, etc. and the staff appeared to be equally as disappointed as all of the high paying customers on the flight. Employees badmouthing the airline freely with the customer is a sign that perhaps some changes need… Read Full Review

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