American Airlines Reviews

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Latest Reviews

★☆☆☆☆

“Flying isn't what it used to be”

Written on: 24/10/2014 by SkipH (1 review written)

This is my second flight on American. Round trip from Atlanta to Chicago O'hare. Out of Atlanta my flight was delayed twice for "maintenance", an hour and half. Now I'm at O'hare and this first delay is an hour. When I was checking my bag, the counter agent near me me said the F word loud enough for me to hear 7 feet away. Now one of the gate agents said loudly "I'm not being nice and helping anybody else like .... does". Wow I'm going back to the other two airlines I've flow for the past 30… Read Full Review

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★☆☆☆☆

“Unaccompanied Minors”

Written on: 13/10/2014 by grammawmoses (1 review written)

AA has no system in place for handling unaccompanied minors. They charge $150 plus tax for a non existent service (up 50% from $100 less 9 months earlier). If your child needs to get to a connecting flight, he or she will either be passed off to several angry employees in an attempt to transfer this responsibility or will be completely ignored and left to his or her own devices for making the connecting flight. If AA gave the $150 to the individual given responsibility for the child, it might… Read Full Review

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★☆☆☆☆

“Unhelpful, sarcastic and rude”

Written on: 13/10/2014 by Payne395 (1 review written)

I am a quite college student flying home from school in Salt Lake City to boston, throughout both salt lake and my connecting flight in Huston the attends all spoke to me when I had a simple question in a sarcastic tone, twice two different agents responding with a retorical question. The planes are always late and the service is pittiful. Not worth the money or time… Read Full Review

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★☆☆☆☆

“Bad flight attendant ”

Written on: 08/10/2014

Sometime last year I had a tough day at the hospital with my disabled son we flew home. My son was a little grumpy on the plane and I tried what I could to calm him down. He had a REALLY hard day at the hospital. Yes the flight attendant was getting aggravated and I tried what I could to calm my kid down but nothing was working. Well we got a couple of drinks and turns out that this flight attendant left while serving my water for some reason. I took a few drinks gave my son some sips, and at… Read Full Review

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★☆☆☆☆

“Mother with Baby”

Written on: 29/09/2014 by ramonamuenzer (1 review written)

Such a shame,my daughter flew today for the first time alone with her baby.She just could not buckle him up properly and asked for help from the stewardess. She responded "If you are flying you need to know how to do it"and left her standing there with a lot of people shoving her in the tight walkway.My son in law is serving the Army and was to be on this flight but with the current situation he had to stay and she was on her own.How rude can you be??? I think she should be promoted to a… Read Full Review

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★☆☆☆☆

“What a bummerer”

Written on: 28/09/2014 by Lilyana81 (1 review written)

our ticket marked Priority Access, First Class, nowhere did it say Admiral's Lounge unavailable to us. We were startled and embarrassed when we were turned away. An awful way to begin a trip. Misleading and shameful… Read Full Review

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★☆☆☆☆

“Stewardess accused me of cursing then threw me off the...”

Written on: 22/09/2014 by Naiman221 (1 review written)

Required to gate-check my carry on bag because there was not space, then saw that the overhead bins were 1/3 empty, asked to get my bag back to throw it up there, told no, get in your seat, then accused of cursing at the steward (totally ridiculous since he did not hear that, it was another stewardess BEHIND me that heard it (how does that WORK?)) THEN i WAS TOLD THE PILOT WANTED OFF THE PLANE, BUT NOT MY LUGGUAGE (THEY LET THAT FLY!!!)...and a letter to the CEO was answered by another… Read Full Review

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★☆☆☆☆

“The absolute WORST customer service experience of my...”

Written on: 17/09/2014 by 137Phillips (1 review written)

American Airlines has the most pathetically despicable customer service in the history of mankind. It took me more than 2 hours to book a flight from Boston to Key West - the web site completely crashed after I went through every screen - technical difficulties. Then I went though 3 different customer service people, more than an hour on the phone. FINALLY after 145 minutes, I got the confirmation on these flights... the last timer I booked with AA in 2013 same flights, they were 3 hours… Read Full Review

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★☆☆☆☆

“Business traveler DO NOT FLy”

Written on: 15/09/2014 by Trey65 (1 review written)

First class passenger. I was required by the gate agent to check in my carry on because my suit jacket was in a plastic carrier . Mexican gate agent was rude not accommodating . First class was half full. Flight 2390 , September 12 . Unbelievably rude experience . Gate agent at 7b crazy… Read Full Review

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★★★★★

“Amazing ladies at the gate”

Written on: 31/08/2014 by Ljhammy (1 review written)

Such a great experience with the staff at dfw gate A14. So accommodating and helpful. Smiled the entire time, was wanting to help and make our trip as easy as possible. Actually listened to our situation and helped accordingly. By far the best AA experience I've had and I fly AA a lot! Usually I agree with everyone about the customer service, but these ladies were spectacular!! A++… Read Full Review

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★★☆☆☆

“Dirty restrooms at terminal. Late planes. ”

Written on: 28/08/2014 by muPiper12 (1 review written)

We left jfk very disappointed on condition of terminal , plate late, not cry helpful staff… Read Full Review

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★☆☆☆☆

“No help when flights were missed because of delay ”

Written on: 26/08/2014 by sammonsl (1 review written)

I flew with american airlines from dayton ohio to chicago ohare and we set on the plane in a holding area for almost 45 minutes because there were no gates open. I finally got off the plane and got my bag because we had to valet them and when i got to my gate where my next flight was at 856 pm and it was going to take off at 905 they wouldnt let me on the plane to catch my flight. the next flight out wasnt until 6 am in the morning so i needed to stay the night in chicago. The american… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 23/08/2014 by Jolie149 (1 review written)

Don't expect these people to care or help you out with your reservations. What an inhospitable airline. So rude and indifferent about their service. Just plain terrible… Read Full Review

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★☆☆☆☆

“Use Any Other Airline”

Written on: 22/08/2014 by ltBrennan399 (1 review written)

I was traveling to see my brother who is undergoing chemotherapy, when they changed his chemotherapy schedule, he wanted me to change my filght to better suit his condition, he is so sick the first three or four days he did not think I should travel all the way to Alaska until he started to feel better ( he's always thinking of other people ) so I called AA to reschedule my trip and ask if they could under the circumstances waive the reschedluing fee. I was told they wouldn't even waive the fee… Read Full Review

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★☆☆☆☆

“WORST AIRLINE EVER!”

Written on: 20/08/2014 by 1994Donahue (1 review written)

I have never flown such an incompetent airline ever! Our flight was delayed getting into Dallas-Ft. Worth and then we sat on the tarmack for another hour waiting for a gate to open up. So, of course, we along with 104 other passengers missed our connecting flight but were treated like a herd of cattle. Communication was horrible - it seemed that none of the employees knew what was going on. We stood in line for another 2 hours waiting to talk to an agent who could of cared less. We ended… Read Full Review

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★★☆☆☆

“REROUTED FLIGHTS COMING AND GOING ON ROUND TRIP”

Written on: 20/08/2014 by Aidyn144 (1 review written)

My son (in the Military)made it back to his base at 9:00pm last night. He was supposed to have been there by 2:30 or 3:00pm and lost a lot of precious time he needed to get things in order to ship out this week on a 10-12 month deployment. American Airlines decided to cancel direct flight from Dallas to Fresno and rerouted him to LA. Of course luggage didn't get rerouted so now they are supposed to deliver it to base this AM (while he is at work). They did the same thing when he was coming… Read Full Review

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★☆☆☆☆

“Two hours delay, loose my connection ”

Written on: 18/08/2014 by Robertcz (1 review written)

Two hours delay Loose my connection Never never never use this airlines… Read Full Review

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★☆☆☆☆

“Worst service! overbooked 1 class, kids're seated...”

Written on: 12/08/2014

My family's been travelling US for 2 months, long distance trips are by 1st class, trip was booked 6 months in advance. Since it's our first time in US all flights were booked with AA. Now we know it was the worst possible choice. Never ever travel by AA if you have choice. Almost all the time online check-in id unavailable from the start. They put kids separately from parents. Flights are permanently late, so you' don't know until the very last moment if you can make the connection flight… Read Full Review

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★☆☆☆☆

“Really Burned Out Attendants”

Written on: 12/08/2014

I am a 59 year old woman. I believe age should not be a determining factor in continuing one's career but I also believe that the essential criteria for attendants dealing with the public customer service is that it is met WITHOUT a foul personality, obvious disgust & disdain, sarcasm, absolutely no enthusiasm or willingness to be of service and answering questions w/o checking their information so ultimately giving out wrong information. On Aug. 7th I flew from Chicago to Dallas with a… Read Full Review

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★☆☆☆☆

“It is sad that American Airlines doesn't care”

Written on: 08/08/2014 by acurena (1 review written)

My daughter had the most horrific experience with American Airlines, not once but twice in a week, she send an email complaining about it and they never responded. Cancel flights with out explanation, paying fees for services not used, rude customer service. I don't understand how they stay in business. They don't want to respond or reimburse the money they stole, because that is steeling charging for services not provided...My daughter goes to the desk checks in her bag, checks her self in… Read Full Review

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