American Airlines Reviews
Latest Reviews
★☆☆☆☆
“life sucker”
Written on: 20/06/2013
if there is any schedule change to your itinerary using miles...be prepared to wait a lifetime on hold to respond to the fact. they have no problem taking every penny from customers...but when you need a simple answer......u might as well plan your funeral while you are waiting...because it will take that long. customer service is beyond horrendous (read more)
★☆☆☆☆
“The worst airline”
Written on: 10/06/2013
I had my flight cancelled from DFW to LBB I was told there was bad weather and therefore an act of God so the airlines will not be covering my hotel stay even though the next flight is 2 days away and there hasn't been a hint of bad weather in Dallas or Lubbock. My advice find another airline no matter the cost. And to add insult to injury the rep at the desk was rude and unhelpful . (read more)
★☆☆☆☆
“Horrible and unreliable”
Written on: 07/06/2013
This airline sets a new low for other airlines. They cancel flights the day of because they didn't sell enough tickets but lie and give you another excuse. They change gate numbers so often because so many of their planes are not showing up when expected that we had four gate changes from upstairs to downstairs each time! If your plane is cancelled, guess what? They don't even give you a voucher. And don't you dare complain because their employees are going to tell you to shut up. Disgusting... (read more)
★☆☆☆☆
“Flight times changed without notification. ”
Written on: 31/05/2013
Booked a flight to NY a month in advance, received my itinerary 6 days later with the wrong flight times. Called AA and requested some sort of accommodations to help me make my return flight from NY and was promptly told that I needed to pay the 200 dollar change fee or go **** myself. I was snickered at, laughed at, constantly interrupted and belittled as well as hung up on by a manager after being told he was 'done with me'. (read more)
★☆☆☆☆
“Horrible service ”
Written on: 31/05/2013
The airlines need to update website about delays and be more helpful 4hour delay really!! Real jerks working the counter on 5/29/2013 around 11 am (read more)
★☆☆☆☆
“THE WORST !!”
Written on: 29/05/2013
OK i had the worst experience of my life !! The airline stewardess thought she was Amorosa ! She looked right at me when i was finally taking my seat and said" HELLOOOOO!! i looked at her ..she looked at me and said, you have to take your suitcase up front to store it, there is no room back her. I told her could she take it, because i dont feel well. she said no she has other things she has to do. ! Then when it was time for beverages, I asked her for tea. she gave me "TEA"! never asked if i... (read more)
★☆☆☆☆
“Customer service the WORST!”
Written on: 26/05/2013
I don't even know where to begin... I am never, ever flying with AA again. Time after time, I encounter the worst customer service. It wears me out. Miserable morale in this company. (read more)
★☆☆☆☆
“Terrible. terrible. terrible.”
Written on: 17/05/2013
The worst experience ever. I would rather walk than fly with this company! Cabin service was almost non existant. Only offered one complimentary can of pop on a six hour flight.. Not even a peanut to choke on. (read more)
★☆☆☆☆
“Worse experience ever.”
Written on: 16/05/2013 by stuckindallas
this was the worst experience ever they cancelled our flight didn't an ounce left everyone scrambling to get a new flightwhen half the plane was going to Fort Benning to see a loved one graduate they offered no help and treated us like trash I will never use this airline again and I highly recommend you pay a little extra for better airline because they suck. Me and my family are super disappointed to be missing time with our loved one. They didnt even try to get us all on one flight when... (read more)
★☆☆☆☆
“Open Air Market”
Written on: 11/05/2013
The only free thing that comes with your ticket is possibly speech. Boarding from Philadelphia to Manchester I was actually appalled by the sheer fact that no seats had headsets and following shortly after take off was their sale at $5.00 a pair. This was followed by the peddling of credit cards and air miles. Given that it was valentines and that they just made their big announcement to have merged with AA I hoped for some change from the airline if not a revamped experience flying with... (read more)
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Showing 1 - 10 of 442 Reviews
★☆☆☆☆
“How is this company still in business???”
Written on: 04/05/2013 by DoveJames
I flew Chicago to London and back a few months ago, and someone has just reminded me of my trip to be honest I was so annoyed all over again by the experience that I wanted to write a review. This is literally the worst airline I have ever flown with, not only was there basically no leg room in economy, the airline stewards were so rude, even having a problem when I asked for something simple like a glass of water, in fact when I asked the attendent she replied, "cant you see im busy",... (read more)
★☆☆☆☆
“American Airlines is the worst”
Written on: 30/04/2013 by Marjorie2
I booked flights to Argentina last July and my flight was changed 6-7 times. Along with these changes my preferred seat amounts were changed and American did not credit me back all my money. American Also failed to inform us or my travel agent that a new reciprocity tax had started In January. We had to spend 24 hours stuck in Chile waiting for the website to come up because that is the only way the tax could be paid. I have tried to get my 400.00 back and have not had any lucky. I have... (read more)
★☆☆☆☆
“Bullies in the Sky”
Written on: 25/04/2013 by passengermd (1 review written)
This is a complaint against 2 of the crew members of American Airline flight 1128 on April 24, 2013 from Santa Ana, CA ( SNA) to Dallas Fortworth (DFW). Specifically one of the flight attendants and the captain of the flight. As an airline passenger, I don’t expect much, a safe flight, good service and a pleasant crew is always a bonus. This has pretty much always been the case with all of my flights until my recent flight with American Airline. The event actually was triggered at the... (read more)
★☆☆☆☆
“American Airlines - Worst Experience Ever”
Written on: 24/04/2013 by Brian.K.Ross
I was traveling to Cuba on a photography trek. I booked a direct flight from Richmond, VA to Miami, FL the day prior to my charter flight to Cuba. American Airlines managed to loose my luggage on a direct flight. I checked in over an hour prior to departure and still no joy. At the lost baggage counter in Miami I’m given a poorly photocopied lost luggage form that is entirely in Spanish. I was told that was the only version they had and was told which blocks to fill in with what... (read more)
★☆☆☆☆
“Awful service and complete mess everywhere”
Written on: 21/04/2013
My trip was supposed to be from Salt Lake City to Charleston via Dallas. On the 16th of April something happened with their computers and they cancelled flights. They sent me to Chicago and I was supposed to fly to Charleston from there. But after 1 hour after I came to Chicago they cancelled my flight to Charleston!!! And they wanted to send me to Charleston via New York the next morning! That was ridiculous! They did not provide neither hotel nor food or water even. We slept on cots in... (read more)
★☆☆☆☆
“Police Escort”
Written on: 18/04/2013 by shawnm8989 (1 review written)
I have never been treated as poorly as I was on my arrival to DFW airport. Upon arrival we were told that we needed to wait in line to receive our hotel and meal vouchers. While waiting in line for over 3 hours, I tried to ask questions about the procedures and what needed to be done to expedite maters. I was told that I "had to wait in line." The supervisor on duty refused to make eye contact with us while waiting. AA employees were sent home while more than 1000 people were still waiting... (read more)
★☆☆☆☆
“Rottweiler encounter!”
Written on: 14/04/2013 by rjcmca
After a wndefrful 2 week visit from my son and grandaughter, I drove them to Miami for their return flight to the UK. We went to check in at the First Class desk and were met by a snarling rottweiler, well past her prime and very, very definately, no longer happy in her work. There was no greeting at all, questions were snapped at us and answers had to be repeated several times as she seemed to have difficulty with english. How can an airline employee not know that JFK is an airport in new... (read more)
★☆☆☆☆
“Terrible”
Written on: 12/04/2013
I'm a disabled passenger. I booked a flight to see a terminally ill relative, months in advance. A couple of days later I was advised to bring the flight forward as the relative's condition had deteriorated. In changing my ticket AA charged me £700 over the difference between what I had paid and the current cost of new tickets. They told me the current price was only available to new passengers. Additionally I paid in cash at Heathrow and as a disabled person with two walking sticks they... (read more)
★☆☆☆☆
“Terrible Customer Service”
Written on: 11/04/2013 by Disgruntledguest
Flight scheduled to leave at 0800 and was rescheduled for 0920. Weather was bad in Chicago resulting in 2 hours delay. Airline has no control on weather but when customers have questions gate attendants shouldn't be rude. People traveling get anxious when flights are delayed. There should be someone available at the gate to answer questions. I arrived at the gate at 0700, there was someone at gate. When approached about the delay she said that gate is not open yet and that she can answer... (read more)
★☆☆☆☆
“always canceling flights”
Written on: 10/04/2013
Booked a flight with AA and was changed from non stop to 1 stop. Need to be in Reno for important meeting. Hope the flight to dallas and connecting flight to reno go smoothly otherwise meeting in reno will be a bomb. I was given no reduction in price with the change from non stop to 1 stop. Will never use AA again for travel. (read more)
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Showing 11 - 20 of 442 Reviews
★☆☆☆☆
“Worst airline in the world!!”
Written on: 02/04/2013 by Oliversampala (1 review written)
In an international flight of 8 hours overnight, all you get for breakfast at AA is a piece of sweet bread and a tiny cup of cheap fruit, what a shame! The flight attendants are so rude that you feel afraid to ask for anything. I have 400 friends at Facebook and I posted to them how terrible AA is, and how I feel about it. We all should do the same. (read more)
★☆☆☆☆
“American Airlines Sucks”
Written on: 27/03/2013
I have been flying for the past 20 years. I wasn't able to book a flight with my wife and daughter on United, so I settled for American Airlines. (AA) I hadn't flown AA in 10 years and couldn't remember why, until I sat for three hours in Dallas, Texas with little to no update as to why our plane was three hours over due. My memory about AA quickly returned. The same thing happened 10 years ago. They act like they don't owe us anything for flying their cheap, but over priced airline. Now... (read more)
★☆☆☆☆
“Ticket counter cold!”
Written on: 26/03/2013
Amazingly uncaring! Eating at counter instead of helping??? Annoyed by work/duties to serve the public? TWO words...no paycheck! With so many people looking to work, why put up with nonchalant, rude, disrespectful reps? AND, not a busy time, either....just inexcusable not to help stressed travelers like aged/ travelling newborns/mothers,families with children/military (active/retired) etc....???? Other airlines appear more compassionate and try to help resolve problems in a respectful... (read more)
★☆☆☆☆
“AA---yoooourrrr fired”
Written on: 24/03/2013 by lmathe
After 30 years, 7M miles and 3.2 AIS miles I have had enough, EXP means nothing anymore. Concierge Key? Don't make me laugh. I have recently started moving my bus to jet blue ( 170K miles a year ) and have found what I was missing at AA--a model that works and people who actually care. Imagine a clean modern aircraft, flight crews that seem to really like what they do and ....well you know the rest. I have wanted to vent for several years now...over and out LM (read more)
★☆☆☆☆
“beyond frustratingly horrible!”
Written on: 15/03/2013
have been trying for two weeks to speak to an actual person to so i can get the advantage points that are owed to me from previous travel. Finally got one person on the line and they immediately transferred me to another line that was closed for the day. I have been on hold for over 5 hours total and still have not had my issue resolved. I am furious! Besides all this - when I do travel, the staff is rude, and they clearly hate their job. (read more)
★☆☆☆☆
“WORST AIRLINE EVER”
Written on: 14/03/2013
I have finally separated myself from the idea of getting a better deal when it comes to $$. After experiencing AA for years, it never seized to amaze me how much this airline sucked. I went thru so much, I cant even begin to explain it here.. Maybe just a few words about HOW rude, disrespectful, abusive and plain obnoxious aholes they have as flight attendants. How disorganized they are, and bottom line how they just flat out dont give 2 s... about you or your family... They will jerk you... (read more)
★★☆☆☆
“POOR CUSTOMER SERVICE”
Written on: 14/03/2013 by WMSCORE123
IF YOU HAVE TO CALL CUSTOMER SERVICE FOR ANY REASON YOUR IN TROUBLE. THEY ARE RUDE AND DONT CARE ABOUT THEIR CUSTOMERS SITUATION. AFTER THIS TRIP WE WONT BE USING AMERICAN AGAIN. AND IM SURE THEY DONT CARE (read more)
★☆☆☆☆
“Poor”
Written on: 12/03/2013
Horrible quality of flight. Flew from Miami to Paris. Had booked BA but got stuck on the AA partner flight. Never flown a long haul that had no head rest monitors, no headphones or by purchase and with the space was non existant. Shocking experience, I have flown on 3rd world country national airliners with better service and experience than AA. I would never fly thins aircraft again. I will cancel my flight and pay before taking a flight with them again. (read more)
★☆☆☆☆
“No Pilot Available”
Written on: 10/03/2013 by TFOY (1 review written)
LGA-ATL For an established airlines around for many years it is extremely disappointing that after waiting in a cold terminal for 5 hours with 2 young children our flight was cancelled due to staffing issues! No pilot available to fly a completely booked flight is unbelievable and unacceptable. The flight was scheduled to leave at 8:20pm. After receiving excuse after excuse, delay after delay, every 30-40 minutes, the flight was cancelled at 12 midnight. First delay excuse, no flight... (read more)
★☆☆☆☆
“Surliest flight attendant ever”
Written on: 09/03/2013
On my flight from Dallas to San Antonio, I met the snottiest flight attendant I have ever encountered in 30 years of flying. In response to my question "Do you have cream?" After she set a cup of black coffee in front of me, she snarled and yelled loudly enough to be heard a few rows in both directions, "yes if you ask, but you gotta ask. 8 can't read your mind!" I am a very meek and mild person -- most people who know me would describe me as qu iet and almost painfully shy, so to be hit... (read more)
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Showing 21 - 30 of 442 Reviews
★☆☆☆☆
“Worse than Air India .... infact worst Airline in the...”
Written on: 07/03/2013
I have recently traveled America and had to endure 4 flights with American Airlines due to the One World Affiliation ..... worst airline in the world .. lip service bored back chat and chewing gum chewed in popped in my face! every flight had our entire group seperated all over the place and once we were told the flight was full and possibly some of our party may not get onboard. All flights and seating where paid for prior to leaving Australia and cannot possibly understand why QANTAS would... (read more)
★☆☆☆☆
“Cold and very unfriendly categories of mammals”
Written on: 06/03/2013 by Attention (1 review written)
I did have experience flying american airlines and the people work for AA are cold and heartless mammals. Flight attendants to all personnel included are bad mammals of the planet. When people went for interview as a dual language speaking person seeking position some people flew first class and given proper meals whereas older candidate were given coach seats and no food. I feel much discrimination against aged people. Just to invite people to give us harassment. They already... (read more)
★☆☆☆☆
“2013 New Year's Day fiasco”
Written on: 21/02/2013
Disgusted. Left Phoenix at 8:00 am and arrived in Dallas/Ft. Worth on time. We were then advised that the next flight to Nashville had been cancelled due to "mechanical" issues. AA "offered" up a 5pm to my husband, a 7pm to my daughter, and a 10 pm to me. How's that for customer service? We as well as many others were offered up nothing but lip service. Totally disgusted with the way we were all treated. I write this as I am still waiting for my flight. Happy New Year, AA, you have lost a... (read more)
★☆☆☆☆
“WORST AIRLINES EVER!!!!!!! I REPEAT!!!!!!”
Written on: 20/02/2013
Dont even waste your time, i had a nightmare flying with American airlines!!!!! (read more)
★☆☆☆☆
“Ripoff”
Written on: 20/02/2013
We had first class tickets flying home from Hawaii. AA changed planes 2 hrs prior to take off and consequently did not have enough first class seats for those having tickets (no-one was allowed to sit in first class (that was fair). The issue is that we paid for one and used mileage pts for the others and what we received was business class. We spent an outrageous amt of money and points for first class and didn't receive it. Nor were we notified of the change, given an apology or... (read more)
★☆☆☆☆
“flight delay”
Written on: 20/02/2013
We were sent off the plane due to bad weather condition at destination. We need to make connection so went to the customer service, then were told there was nothing AA could do since it was weather condition. So why did they let us know before sending us to the customer service. Before getting off the plane, we were told to check about the next flight with the agent, the agent just told us about the terminal of the next flight, they do not even have a way to check the departure time of other... (read more)
★☆☆☆☆
“Worst Airline in America”
Written on: 17/02/2013
I arrived at LAX at 6:55am this morning for an 8am flight. I had checked in the night before, wasn’t checking bags, and had hoped to complete the historically simple task of printing my boarding pass at the airport. In response to my difficulties, the American airlines staff denied that the computers weren’t working correctly, even though many costumers were having difficulties. A man standing behind me even tried to argue against one of the staff members who was insisting to me that... (read more)
★☆☆☆☆
“Homeless in paradise”
Written on: 15/02/2013
We were going to Cayman for my Birthday. 2 hour flight delay to MIA, missed our flight. The return was worse, 9Pm flight, left early and stuck in Miami until noon the next day, they expected me to sleep on the floor at the airport. My first and last time with them! (read more)
★☆☆☆☆
“This was the worst flight experience ever. ”
Written on: 11/02/2013
My flight was delayed two hours because the crew had not arrived at the airport. The plane was there sitting for two hours with no one aboard or checking the plane. Once we boarded they discover the toilet is broken. The maintenance techs were on the plane 3 times. The pilot announces that he recommended that they switched planes but it wasn't his decision but sone guy in the basement in Dalaas who decides to cancel the flight. There were no other outgoing flights until the next which... (read more)
★☆☆☆☆
“Never again ever!”
Written on: 01/02/2013 by Smarterthanbefore
Spent the night in the airport chairs thanks to their incompetence. Weather delays are one thing, but when they keep pushing your flight back a half hour at a time due to being short a flight attendant and lie to you about it it's another. "We're waiting on the weather, we're waiting on the flight attendant to walk over from another gate, she's on the ground. (Hour later) She just got on the ground and is walking over. (Hour later) she's declared fatigue and isn't allowed to fly now, trying... (read more)
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Showing 31 - 40 of 442 Reviews
★★★★☆
“Not perfect,”
Written on: 30/01/2013 by Scotty74 (1 review written)
Flown over 2 million miles with American. Most flights have gone without a hitch always beware of changing your flight as it may cost a fortune - $150 plus whatever the cost is the day you make the change. The best mileage redemption program of any US airline. Many planes are past their prime. I have met disinterested flight attendants and gate attendants. The way you approach AA employees may make a big difference what treatment you receive just ad the desk clerk at a hotel. I book my... (read more)
★★★★★
“Takes Care of Handicaped”
Written on: 30/01/2013
Wife has severe Rumitoid Arthritus and was not charged for baggage due to the handicap. AA reseated her in the front of the airplane and was treated with all the extra help she needed. Thanks for the survice. (read more)
★☆☆☆☆
“Do not Fly AA”
Written on: 24/01/2013
Stay away from them. AA has the worst service I've ever experienced. I booked several trips with them and events happened that caused me to shift 3 flights, two of them with AA. I booked each round trip flight for roughly $180. To change one flight, they wanted to charge me $250 in addition to my $180 between the same locations. It was less expensive to book a new flight ($101.) I then canceled my flight ($180) and recieved a credit for $30. (canceling costs $150). Mind you this is over... (read more)
★☆☆☆☆
“Dsyfunctional consumer experience”
Written on: 21/01/2013
One of the worst airlines travelled in the past 20yrs. This is one airline who have seem to have insisted that ´consumer is not at the centre of our organisation'. Completely disconnected staff (most of whom were working towards their retirement funds than trying to excel at what they are doing) , and most of all depleting aircrafts. Did back to back cross atlantic journeys with them from Paris to Miami (10 hrs flying time) and Miami to Barcelona (9 hrs flying time) , with no personal... (read more)
★☆☆☆☆
“Never Again”
Written on: 15/01/2013 by VacationBound
If you think you find a deal with American Airline prices, think again. You might as well figure in the cost of new luggage into your trip expense. We fly very often but this was our first experience with American. We used our same quality bag that has made it literally around the world without a scratch. On our trip to our destination the bag came back with large tears and scuffs on all four corners. On the return trip our bag had two large tears and everything inside was completely crushed... (read more)
★☆☆☆☆
“Unbelievable ”
Written on: 13/01/2013 by AAlawsuit (1 review written)
Oppression I was flying from New York (La Guardia) to Detroit, as I walked in the plane I was asked to leave my carry-on luggage outside, once I got to my seat I noticed there was plenty of room to fit my bag and others, so I asked the flight attendant if I could do so, without acknowledging my presence he said no turning his head! I plead that there was room, and at this point he was so rude that the lady sitting by my side said looked at me with an embarrassment look. I felt so... (read more)
★★☆☆☆
“Dissappointed! Booked through BA and ended up with...”
Written on: 10/01/2013
Booked flights through BA and didn't realise the flight was actually with American Airlines. The food was terrible, service was no where near BA's and the video on the back of the seat wasn't working and they didn't help at all. (read more)
★☆☆☆☆
“Dissapointing”
Written on: 10/01/2013
I travelled from UK to US with AA. It was a terrible experience from star to finish. It is unacceptable to not have a decent booking system, allow seats to be double booked and have people wait until you find volunteers to give up their seats. People may have arranged flight connections or simply planned their time based on the booked seat, this is total lack of respect! I am a frequent traveller and this never happened to me, not even with the low cost companies. The seats..if you have one... (read more)
★☆☆☆☆
“Terrible! ”
Written on: 09/01/2013
I am a PhD student who has been flying around the country for the month of January. I had a round trip ticket to Florida, but could not make the first leg of my trip because I had a new scheduled interview in another state. Once with a different airline, I did not show up for the first leg but could return for the last part of the trip. When I showed up to the airport, they told me that I was not in the system. When looking further, they said my ticket was forfeited b/c I did not show up for... (read more)
★☆☆☆☆
“Terrible experience: garbage.”
Written on: 26/12/2012 by Evan2012 (1 review written)
They scheduled flight and did not have enough Flight attendants. Had to wait hours. Should go out of business and not come back! Garbage company! (read more)
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Showing 41 - 50 of 442 Reviews
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Daphne53's Comment
Written on: 09/04/2013
No, that would be United Airlines