American Airlines Reviews

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Latest Reviews

★☆☆☆☆

“Worst airline ever”

Written on: 25/01/2015 by McCollum1950 (1 review written)

Do not fly American. Customer service is a joke. Last two flights with American and connecting flights with American Eagle were the worst travel experiences I have ever had. They cannot keep their planes flying. Took 4 hours to get out of Little Rock to DFW. Missed two connecting flights. Got out on the last flight to Milwaukee at 8pm. Total time for my trip was 14 hours almost 11 hours sitting in airports. No offer for any kind of compensation for the delays. I will only fly American… Read Full Review

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★☆☆☆☆

“Nothing new/different to say about this poor airline”

Written on: 22/01/2015 by Lillianna368 (1 review written)

In a nutshell, on a flight to Miami in November 2014, the gates were under-staffed the plane was old ( It actually creaked!), the flight attendants were unfriendly, upcharges for seats and baggage were rampant, and pilots were given incorrect information from air traffic control so they took a longer route, through a storm in northern Florida. Delay after delay made me miss my connecting flight. I was "stuck" in Miami for 24 hours, when they could have gotten me on an earlier flight from… Read Full Review

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★☆☆☆☆

“British Airways”

Written on: 21/01/2015 by bnMartin1963 (1 review written)

I was booked British Airways but it was actually an AA flight. AA was really good about 10 years ago and I flew at least once a year with them to London today they are absolutely awful. I flew on Christmas day from Los Angeles to London and it was the worst. First there was no plane they had to bring one around which makes me ask was it being repaired? washed? then when we boarded and settled the pilot told us he had no fuel and it was being filled WHAT THE HECK. The planes may be new but the… Read Full Review

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★☆☆☆☆

“words fail me to describe this”

Written on: 15/01/2015 by Violet486 (1 review written)

I made a 30+ hour flight in Business, last leg was AA, follwed by an onward leg on AA about 15 hours later. Luggage si not aririve. This can happen. Has happened to me on various Asian airlines in the past, handling is always correct and quick. Not here. The CS rep at luggage service handles customers while handling chewing gum, with a totally disinterested attitude. Worse. could not operate the system. Had no clue where the luggage was and advised me 'maybe try your luck tomorrow'. The next… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EVER!!!”

Written on: 12/01/2015 by DislikeAAtraveler (1 review written)

Without a doubt..The WORST airlines I have ever been on. ZERO customer service in the Dallas branch. Traveling from Miami to Seattle..due to whatever "reason" we were delayed for numerous reasons... maintenance issues, changing planes. Arriving after 10:30pm. Standing at the desks looking for guidance, the agents were annoyed that a plane full of people were keeping them after their work hours. No more flights for the evening travel hours because we were all scheduled for the last flights out… Read Full Review

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★☆☆☆☆

“I wouldn't even give it one star”

Written on: 10/01/2015 by zoWood338 (1 review written)

Seriously the better business bureau needs to be contacted about American Airlines and the incredibly poor service they provide. Some of their activity borders on illegal. Budget airlines are better, flying on an ostrich is better. I can't even begin to explain how terrible American Airlines is. We flew London to Chicago on British Airways - with impeccable service! Then AA took over and couldn't do one thing right. I am not exaggerating - not one thing. They... 1. Lost our luggage on our… Read Full Review

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★☆☆☆☆

“Horrible customer service and flight schedules”

Written on: 06/01/2015 by tbCalhoun84 (1 review written)

To start off my week of woe with AA/US Airways, I was delayed out of DFW. They said that it was an unfortunate situation. Similar to a one off....ok, so 2 1/2 hours late. The plane that was our connection sat on the tarmack for 1 hour because there was no gate for the plane. Then coming home....late boarding and then needed to de-ice the plane, just made my connection after running through the airport. The straw that broke the camels back was a delayed flight that would mean I would miss my… Read Full Review

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★★☆☆☆

“Late & Lost”

Written on: 05/01/2015 by rsRoth385 (1 review written)

It's unfortunate the experience I had with this airline. Not only was it apparent that the staff didn't like their job but it was made very clear that the airline itself lacked the ability to BE an airline. My flight was delayed and usually this is some what understandable. But when they give you a time that does not add up to the front desk information, now that, that is a HUGE issue. So being considered late by the times they provided me- I had my flight switched for the next morning. Problem… Read Full Review

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★☆☆☆☆

“Late,late,no luggage”

Written on: 05/01/2015

American Airlines is the worst airlines. On the way to our destination both of our flights were delayed for stupid reasons or so that's what we were informed of and also on the way home from our trip. I was told by another person not to fly american because they suck buy I didn't listen and got screwed. To top things off we did not receive our luggage. Never ever again will I fly with american not even if they give away free tickets… Read Full Review

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★★★☆☆

“Better than United!”

Written on: 04/01/2015 by Beckhamt390 (1 review written)

There is more room for your leg compare to United and much better customer service compare to Virgin America. Among this 3 Airlines that I have tried recently, American Airlines is the best… Read Full Review

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★☆☆☆☆

“get it together”

Written on: 26/12/2014 by 178Reynolds (1 review written)

I hate it when my work books me with American Air. I can never get a straight answer to anything. All the employees say is to go to the website and refuse to help with even the simplest task. They are lazy and don't want to do anything. It's not even worth attempting to call someone to get help because you will never get through. Multiple times I have had the options of putting my phone number in for them to call back which they never do. I would pay $ not to ever fly with these guys again… Read Full Review

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★☆☆☆☆

“Worst airline in existence! ”

Written on: 21/12/2014 by Bennett280 (1 review written)

Horrible airline! Will never fly with them again. I had a direct flight from Memphis to Miami and by bags were sent to Dallas. I've been waiting over 24 hours for them to notify me if they actually have my bag and if it is being delivered to my location. I've been on the phone with customer service several times and each time I receive a different response. First they said I'd receive it at 6:45 pm, then that it was being picked up at 8 pm and it would take up to 6 hours for delivery, now it's… Read Full Review

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★☆☆☆☆

“Typical AA experience ”

Written on: 08/12/2014 by Tcdallas (1 review written)

Out of desperation had to book a last minute flight that included not only AA but even worse US Air connection ... What a nightmare and " poop" sandwich.... Never fly either airline and was reminded why ... AGAIN! Dirty, smelly,and overcrowded planes! A garbage barge in the air! The air " waitress's " we're tired and old... To their credit they were less unfriendly than usual ! Can't wait to land in Dallas and exit this garbage barge airline!… Read Full Review

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★★☆☆☆

“Customer service at the American Airline in Mc Allen...”

Written on: 01/12/2014 by MakennaMcCormick (1 review written)

Customer service at the American Airline in Mc Allen Texas was not pleasant. Throwing luggage bad attitude. Unhappy doing her job because of a flight delay. Giving me an altimaum. Would I like it fixed or not? Unbelievable someone like that work for airline customer service… Read Full Review

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★☆☆☆☆

“WHAT A DISASTER!!!”

Written on: 30/11/2014 by Tommy6gun (1 review written)

On November 22, my wife and I flew from Houston to Roatan, Honduras, with a one hour layover in Miami, Florida. When we arrived in Roatan, our luggage wasn't on the plane. We are both scuba divers and these were our dive bags, so we were pretty much at a loss. We also noticed other passengers from Miami, to Roatan had their bags lost, too. We received little help at the AA front desk regarding our luggage. They hadn't a clue where the bags were. So, off to the hotel resort-without… Read Full Review

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★☆☆☆☆

“super long wait times”

Written on: 18/11/2014 by Perkins304 (1 review written)

Waited 1 hour to board flight. Waited over 1 hour to get off. On return flight waited 3 hours to board. They wouldn't unload the luggage in Chicago. Would not recommend. Very poor service… Read Full Review

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★☆☆☆☆

“Flying isn't what it used to be”

Written on: 24/10/2014 by SkipH (1 review written)

This is my second flight on American. Round trip from Atlanta to Chicago O'hare. Out of Atlanta my flight was delayed twice for "maintenance", an hour and half. Now I'm at O'hare and this first delay is an hour. When I was checking my bag, the counter agent near me me said the F word loud enough for me to hear 7 feet away. Now one of the gate agents said loudly "I'm not being nice and helping anybody else like .... does". Wow I'm going back to the other two airlines I've flow for the past 30… Read Full Review

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★☆☆☆☆

“Unaccompanied Minors”

Written on: 13/10/2014 by grammawmoses (1 review written)

AA has no system in place for handling unaccompanied minors. They charge $150 plus tax for a non existent service (up 50% from $100 less 9 months earlier). If your child needs to get to a connecting flight, he or she will either be passed off to several angry employees in an attempt to transfer this responsibility or will be completely ignored and left to his or her own devices for making the connecting flight. If AA gave the $150 to the individual given responsibility for the child, it might… Read Full Review

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★☆☆☆☆

“Unhelpful, sarcastic and rude”

Written on: 13/10/2014 by Payne395 (1 review written)

I am a quite college student flying home from school in Salt Lake City to boston, throughout both salt lake and my connecting flight in Huston the attends all spoke to me when I had a simple question in a sarcastic tone, twice two different agents responding with a retorical question. The planes are always late and the service is pittiful. Not worth the money or time… Read Full Review

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★☆☆☆☆

“Bad flight attendant ”

Written on: 08/10/2014

Sometime last year I had a tough day at the hospital with my disabled son we flew home. My son was a little grumpy on the plane and I tried what I could to calm him down. He had a REALLY hard day at the hospital. Yes the flight attendant was getting aggravated and I tried what I could to calm my kid down but nothing was working. Well we got a couple of drinks and turns out that this flight attendant left while serving my water for some reason. I took a few drinks gave my son some sips, and at… Read Full Review

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