American Airlines Reviews

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Latest Reviews

★☆☆☆☆

“Immoral company who do not care about their customers.”

Written on: 22/09/2016 by KysonDowling (1 review written)

A 45 minute delay due to weather conditions then turned into a 30 hour delay as no flight crew were then available. AA accept no responsibility for this. We lost 1 and a half days of our lives and spent 30 hours in airport lounges with inadequate meal vouchers. Truly a journey from hell with 3 young children. AA do not offer compensation for loss of earnings, additional costs incurred and so we are hundreds of pounds out of pocket. There response to our complaint was instant and dismissive. We… Read Full Review

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★☆☆☆☆

“Dated service”

Written on: 08/09/2016

I'll give AA 1 star as they did get me to my destination. Other than that they appear to be stuck in the 80's, with their old style planes on an international run I had from the UK to JFK. Instead of having head rest TV's they had those stuck in the isles that pumped out something I could hardly see as the resolution was that low quality. For a 7 hour flight that's pretty rubbish. Upon attempting to check in using their app and online, I had an error message. I tweeted and they did… Read Full Review

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★☆☆☆☆

“Absolute worst airline available”

Written on: 28/08/2016 by Alondra238 (1 review written)

I purchased a ticket for my fiancé to join me in my hometown to go on my niece's first ever camping trip. I was already in town and was going to pick him up late last night so we could drive the 5hrs in the early morning. He waited at the PHX airport last night from 5:30pm until past 10pm (flight originally scheduled to depart at 8:15pm) when he was finally told his flight was rescheduled for the following morning (today). He then went home and back to the airport today for his supposed flight… Read Full Review

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★☆☆☆☆

“Flight Fee policy”

Written on: 27/08/2016 by 286RussoItalian (1 review written)

I don't recommend booking thru aa.com'; they offer no loyalty to their customers for booking thru their own website when they lower their fares. I am going back to Southwest and Delta they are way more accommodating then AA. Try making a change to AA flight and you are stuck… Read Full Review

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★☆☆☆☆

“Worst Airline Ever ”

Written on: 13/08/2016 by Harperda154 (1 review written)

My first (and last) experience with AA was a nightmare. Will never use them again. Their employees are sadistic a-holes. They have nothing but contempt for the customer. They also ripped me off by charging me extra for an upgraded seat and put me in a crappy middle seat. They also damaged my luggage, and smashed one of them so hard it shattered the mirror of an irreplaceable treasure. I could give ten more examples of how pathetic this company is, but it makes me sick thinking about it… Read Full Review

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Pesrobb's Comment

Written on: 18/08/2016

Same experience! I have flown my whole life and never experience what I did this week. Always have flown USAir and some Delta. But since American bought out usairways. The whole quality has hit rock bottom. I guess less competition they can do as they please. Never have I seen as much destruction to luggage. It literally looked as though I stood on top of plane dropped to the ground and then drug it down the runway. They had no many complaint claims the system froze up. My clothes were hanging out because my luggage was busted open all over. The whole bottom and sides never have I ever. It wasn't isolated because my husbands same way. They literally had to give us luggage to put our stuff in because we couldn't get it to the cars to go home. We were not the only ones either. At least our luggage got there some peoples never came at all. Just sickened by the whole experience. But they know they got us if we want to fly anywhere because there is basically no competition. I could go on and on with a whole list of many other things. I usually let it go but this is beyond what I expect to be normal flying.

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★☆☆☆☆

“False Claims online”

Written on: 12/08/2016 by sstanbouli (1 review written)

When I booked my flight from Chicago to Dallas and got to the seat assignment screen, I found that all the seats have extra price to select, with the exception of couple middle seats by the bathrooms or the galley. I chose their main cabin extra and paid the $180 when they claimed that we will get priority boarding. I felt that after 10 hours on an international flight that was worth it. what they failed to tell me that their priority boarding is after their 10's of aadvantage levels and other… Read Full Review

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★★☆☆☆

“Poor overall services”

Written on: 19/07/2016 by MRamos (1 review written)

My wife and I used this airline to go to Panama leaving NY on July 8th 2016 and returning July 15th 2016. I must say that both ways there were extensive delays in departure once on the plane. We were not given any information as to why there were delays. The staff servicing the passengers were good but they did not have any answers as well. leaving Panama we were waiting by the gate 2 hours early and at some point we were asked to all step out of the gate area and had to be rescreened again… Read Full Review

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★★★★★

“Fantastic”

Written on: 16/07/2016 by Aidan1953 (1 review written)

I enjoyed traveling! I got #20. I advise you all guys to log in!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Any airline but american”

Written on: 16/07/2016 by Northph155 (1 review written)

Booked flight to Mexico ( first class ) on a Friday, half hour before the flight they announced flight would be delayed 2 hours because flight crew didn't get enough sleep. Then another announcement if you have a connecting flight it will be missed. Then still another announcement giving an 800 number to call to make other arrangements. Asked the ticket agent if they delayed the flight would they not make other arragenments for the passengers? Was told sometimes yes sometimes no. Called the 800… Read Full Review

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★★☆☆☆

“American Airlines doesn't deliver on Platinum flyer order ”

Written on: 14/07/2016 by scarlozzi (1 review written)

As a platinum status flyer with American Airlines they are my #1 choice for business and personal flights. I scheduled a vacation to Hawaii with a companion to purchase a first class upgrade for both of us using miles and the additional costs. I called twice to confirm that all was in order since our flights originate in 2 separate cities meeting together for the connection flight to Hawaii. All was confirmed...TWICE! I check in 24 hrs in advance and they only secured ONE ticket! ONE of us… Read Full Review

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★☆☆☆☆

“Worst time of my life”

Written on: 11/07/2016 by Shubie (1 review written)

I booked a flight to Roswell New Mexico for my son and I for his birthday. I planned this trip 6 months in advance and paid for our airline tickets. The day of the flight July 1, 2016 we were told that there had been a schedule change and we had missed our rescheduled flight. As I explained to the ticket agent at Burbank airport, I had booked this flight through Expedia. After making a phone call she told us that AA had informed Expedia but Expedia failed to give us the information. The ticket… Read Full Review

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★☆☆☆☆

“Snarky with a Smile. ”

Written on: 10/07/2016 by FancyKat (1 review written)

Unfortunately this was my one and done with AA. Flight attendants for this airline on our way home from San Diego then connecting flight to Cleve from Chicago were BOTH horrible! Rude to every passenger that they came into contact with no matter what the situation. Tasteless classless women behaving in a way as if they were actually trying to provoke trouble. After reading these other reviews I can't imagine how these people still have jobs!… Read Full Review

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★☆☆☆☆

“COMPLETE SHAME OF AN AIRLINE”

Written on: 30/06/2016 by 252Keegan (1 review written)

Everything about this airline is terrible. My mother, aunt and grana flew to California for my aunts funeral. Not a pleasure trip. They got tickets to fly home and they gave away their tickets to other people. They were delayed 24 hours. The customer service was absolutely horrific. The lady was an absolute jerk. She was yelling at my family for being annoyed trying to get home. She got mad at them for being upset. She was yelling at them to hurry up She had no nerve to yell at my family who… Read Full Review

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★☆☆☆☆

“Totally rude, ignorant and selfish behavior in AA...”

Written on: 28/06/2016 by rghazizadeh (1 review written)

Will never travel with AA again. Extremely rude and unprofessional customer service in boarding desk. My wife, 13 years old daughter , 10 years old son and I were traveling from Barcelona to Philadelphia then from there to Los Angeles. In Barcelona we had a delay for 2 hours ( Seating in the airplane after boarding for 2) therefore we missed our flight to LAX. In Philadelphia we were given new boarding passes for our flight to LAX. we got 4 seats in four different locations. When we asked… Read Full Review

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★☆☆☆☆

“Flight attendant ”

Written on: 22/06/2016 by patb923 (1 review written)

Dear Sir/Ma'am On 18 June on a flight from Dallas Texas to Frankfurt Germany (0070) while attempting to get my computer tablet out of my carry-on bag your male flight attendant was very rude impolite and rough.He grabbed my bag witheute asking place it in the overhead area. This tablet is new and I was trying to retrieve it before the plane took off so it would not get loss or broken.Thanks for your time… Read Full Review

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★★★★★

“Very Happy”

Written on: 22/06/2016 by Valeriax190 (1 review written)

My son was due to get married in Philladelphia on 05/08/16 and we booked our flights on 09/01/16 unfortunately my husband was diagnosed with Cancer on 12/01/16 and the wedding was transferred to Ireland on 01/6/16 so therefore I sent an email to American Airlines to request a refund of our tickets to say that they were helpful and prompt in every email I sent is an understatement!!! they made our refund without having to go through the usual hassle you get when trying to get a situation sorted… Read Full Review

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★☆☆☆☆

“Unhappy traveler”

Written on: 08/06/2016 by jbForsyth386 (1 review written)

People at service center in Phoenix........unfriendly and incompetent Flight attendants......unfriendly. Service was the utmost minimum. No smiles from the attendants. We remember how it used to be and get more and more disappointed with every flight we take. … Read Full Review

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Limh1287's Comment

Written on: 05/07/2016

I had a similar experience with the woman checking boarding passes in Pheonix. The woman, my bag out of my hand saying I had to check it when it hadn't been a problem on any of the previous connection flights. When I got upset she threatened to kick me off the plane. It was a 1:15 AM connecting flight. She did the same to multiple other passenger. I had $1,000 of nice dresses in the bag but would have put it in my main suitcase had I known. Worst flight experience ever. I will not be flying AA ever again!

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★☆☆☆☆

“American Airlines service is pathetic!”

Written on: 02/06/2016 by RondaaH (1 review written)

Oh American Airlines. Service is below PATHETIC. I missed my grandmothers funeral due to their service. My flight was delayed TWICE in one night then ultimately cancelled. No notification was given to me whatsoever after the first delay. On top of that I called for a refund of my ticket. The representative told me I would receive a FULL refund, but I only got a refund for $76. I can PROMISE you that my ticket was NOT $76. nowhere near $76. I have contacted AA and I have not heard anything back… Read Full Review

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Valdivia41's Response to RondaaH's Review

Written on: 13/06/2016

Es patetico,si,el servicio de American Airlines es lo peor que existe,el comfort de los pasajeros no importa,no importa informar la verdadera razon de un retraso,la verdadera causa de que un vuelo no este listo.
Cuatro dias de vacaciones tenia mi madre,ha empleado dos de ellos para llegar a su destino,Houston.Quien compensa los dos dias que perdio_ quien se disculpa por el maltrato ,por la desinformacion,por las mentiras y la manipulacionde las mentiras cada vez que cancelaron su vuelo. Nadie. Por supuesto que sera la uiltima vez que un miembro de mi familia viaje en American Airlines......

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★☆☆☆☆

“Shame on you American Airlines!!”

Written on: 23/05/2016 by Stevenson1951 (1 review written)

Early in the morning, I started my journey on flight 118 from LAX to JFK. It is a five hours flight.This was on Sunday the 22 of May.I was the seat 17F. Just behind me a rambunctious child kept pounding on my back. And a bad odour coming from an unidentified place around me. The purpose of my visit to NewYork was to see a specialist in spine microsurgery since I am under serious medication for a spine hernia. The flight started at 7 am sharp. Around 7 45 I went to the cabin crew… Read Full Review

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★★☆☆☆

“Flight delay ”

Written on: 05/05/2016

Let me start by saying I am a gold club member of aadvantage and have an admirals club membership due to frequent business travel. That said, I am fed up with the constant lies from American Airlines when it comes to flight delays. They do not value our time. They persist in posting flight times that are very much out of line with actual delays. I don't know if they want us to get to the airport hours early just in case they are faster than expected at fixing problems, but it is dishonest… Read Full Review

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