American Airlines Reviews

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Latest Reviews

★★★★★

“decent airline”

Written on: 28/08/2015 by dantej1s (1 review written)

I have only flown American twice. The first one was the best. The flight crew were very nice and helpful. That was after what happened earlier. We were on AA93 from Dublin EIDW to Chicago KORD. The flight was 8 hours 20 minutes and it was scheduled for 9:00 and would have arrived at Chicago at 12:00 but due a mechanical failure, we didn't arrive into Chicago until 4:00pm. We didn't get into our final destination Atlanta KATL until 9:00pm when we should have been there by 4:00pm eastern time. We… Read Full Review

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★☆☆☆☆

“Rip Off Merge”

Written on: 28/08/2015 by PiperRandall213 (1 review written)

Forget this Airline. They use the excuse that US AIRWAYS did not send over miles. Well my 50,000 went to 10,000 siting they expired. Impossible I fly every year at the same time. Hopeless. All efforts failed. FORGET this Airline and why bother with the cc if they can't handle a simple recording of your trip miles… Read Full Review

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★☆☆☆☆

“The worst - no customer service ”

Written on: 27/08/2015 by GD747 (1 review written)

I was on Sunday August 23rd traveling from Cuenca in Southern Ecuador with LAN to connect with the AA service to Miami and on to EWR On arrival at the airport in Cuenca I was informed by LAN Ecuador that the flight was canceled effectively meaning that I would miss my connection with AA to Miami and onwards to New York. The LAN Ecuador employees were completely overwhelmed by the situation and by the number of people that they had to assist but did their best in difficult circumstances. … Read Full Review

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★☆☆☆☆

“WORST EXPERIENCE EVER!!!!!!!!!!!!!!”

Written on: 19/08/2015 by woochie02 (1 review written)

There was nothing to like about this flight experience other than my destination because it was for leisure. When I returned back from my vacation; my bag was not on my flight. I went out of the country. I was told my luggage never left the aiport with my departure. So I am thousands of miles away; get in on a late flight and waiting to receive my bag and did not get it. The airline advised me it was a mistake my by the airport I left for departure. BIG BIG mistake!!!!! If there was a mistake… Read Full Review

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★☆☆☆☆

“Worst ever cusomer service”

Written on: 16/08/2015 by Braedony85 (1 review written)

6 am flight today. Problem with the plane - mechanical issue. Plane delayed to 10. Then 12. Then 5. They would not cancle the flight or rebook anyone on it. Left all passengers stranded in Newark airport for 12 hours instead. Issued a voucher for a sandwich at 10 am, and that's it for the day. Finally boarded a little before 7pm, 13 hours after getting to the airport, and told they didn't have a flight attendant. Wait another hour on the tarmac. Finally touch down at 10:30 pm, and sent… Read Full Review

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★☆☆☆☆

“horrible experience ”

Written on: 11/08/2015 by Marlendv (1 review written)

Our flight was cancelled due to "weather conditions" from DC to Miami despite the fact that there wasn't any bad weather whatsoever. They cancelled flights all over the US with the same excuse to avoid taking responsibility and in order to not pay hotels or give points to anybody. I've being using this company for the last 6 years for domestic and international flights, and this will be our last trip with them. The worst customer service I have ever experienced. They also apparently have no… Read Full Review

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★☆☆☆☆

“Wish for old days”

Written on: 09/08/2015 by Hotcrampedandpissedoff (1 review written)

Sat on Tarmac waiting for the company to give the pilot his final ok for over 30 mins plane ran low on fuel had to go back and refuel. the plane was hot when we boarded the overfilled flight. People packed in like sardines, there was not enough over head storage people taking on 3 bags most had oversized, packed to the (band word) bloated carry ons. It's amazing people don't riot. We sit there and take it. What's really amazing we are the client (client sardine) never would recommend this… Read Full Review

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★☆☆☆☆

“Our trip to Cancun”

Written on: 09/08/2015 by LolaOwens94 (1 review written)

8-7-2015 was suppose to be a day of taking a heavy load off our backs. As restaurant owners we do not have the luxury of traveling often. After much planning and not accepting caterings for the days we would be gone, at 10:00 p.m. we get a message that our flight had been canceled. Not delayed. We could not fly out until the next day. We were going to be in flight Saturday spending a lot less time in Cancun. I cancelled our reservations and this is the second time we have had to go thru… Read Full Review

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★☆☆☆☆

“RIDICULOUSLY TERRIBLE!”

Written on: 05/08/2015 by zewo (1 review written)

Fifty-eight (58) minutes: That was all it took for me to miss my connecting flight in another city and pass the night on the cold floor of Los Angeles International Airport. Special thanks to American Airlines/US Airways. They always say that two heads are better than one, but this case spoke differently. First of all, I had already spent a total of $50 for what seem like a carry-on bag that weighed less that 25pounds, and then suffer some substantial minutes of delays on my trip to Georgia… Read Full Review

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★☆☆☆☆

“Very bad”

Written on: 02/08/2015 by Foxdn90 (1 review written)

Use another airline. Fleet is old and they do not care about passengers… Read Full Review

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★☆☆☆☆

“How Do They Stay in Business?”

Written on: 01/08/2015 by xkBates363 (1 review written)

I don't know how AA stays in business. Recently they ruined my children's vacation by leaving late in both directions due to mechanical failure, leading to two missed connections and lost luggage. Airport personnel in Miami (Mrs Coffey) were rude and condescending and customer service offers no compensation other than useless vouchers and spewing the company line. Mr. Parker the CEO is a coward who hides behind his people and doesn't acknowledge e-mails. The whole company is one big disaster… Read Full Review

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★☆☆☆☆

“Choose another airline! ”

Written on: 27/07/2015

I gave AA a one star rating because I had to choose something. Otherwise, I would have given it a negative. This was my worst flying experience ever, and my children's first flying experience ever. We were supposed to fly out Sunday morning at 7:45 a.m. and due to a mechanical issue the flight was delayed (at first) and ended up getting cancelled. The next flight out was full, so we had to take the next available flight at 4:45. Spent all day at the airport waiting to start our Orlando… Read Full Review

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★☆☆☆☆

“Worst airline! ”

Written on: 24/07/2015 by Parsons233 (1 review written)

No help what so ever! Every sing employ was rude and unhelpful! NEVER TAKE THIS AIRLINE! you will regret every second! I was stuck all day at the airport and had to fly home because there employs didn't understand me, THEY DIDNOT SPEAK ENGLISH! AGAIN DO NOT TAKE THIS AIRLINE! THE PEOPLE ARE HORRIBLE!!!!?… Read Full Review

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★☆☆☆☆

“American Airlines Does Not Stand Behind Their Service”

Written on: 22/07/2015 by TheCraftons (1 review written)

My wife and I recently booked a flight through American Airlines for our vacation to Italy. After we boarded our connecting flight from Chicago to London, the Captain came over the loudspeaker and announced the flight being delayed because they were waiting for a log book. About another hour went by, then we got another announcement stating the Captains chair had some sort of "sea belt" problem. By the time the" seat belt" was repaired, we were three hours late departing. We missed our… Read Full Review

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★☆☆☆☆

“Horrible!”

Written on: 22/07/2015 by Foxfo6 (1 review written)

Cancelled my flight and didn't notify me. Got another flight scheduled with an agent and they schedule my departure for a day later than requested. When I got to my final destination my bag was not there. No baggage agents from American Airlines present. Had to call an 800 number for assistance and was on hold for 18 minutes. Will never ever fly American Airlines again!… Read Full Review

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★☆☆☆☆

“AA Older Female Staff are Mean-unfriendly to...”

Written on: 14/07/2015 by KellyCarson337 (1 review written)

This was first experience with AA and I hope it will be the last. I think the some of the older female staff are mean and unhelpful (black and white). They seem to deliberately delay people people who miss their flights so that they can pay to rebook. In my mind, they seem to be harsh and unwelcoming to non-Americans. unfortunately, they teach and whisper to the younger female agents not to be of help and one can immediately see their. Ounce nance… Read Full Review

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★★★★☆

“Shaina was a tremendous help!”

Written on: 13/07/2015 by pithea (1 review written)

At the check-in counter at Hartsfield International Airport, we had no help from the US Air employees, even though the ticket was issued by US Air. Shaina at the American Air check-in came through and resolved an issue that NO ONE else would do. Bravo to her!! … Read Full Review

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★☆☆☆☆

“So unprofessional”

Written on: 03/07/2015 by dinoreview (2 reviews written)

Booking through an agency (Travelup) was the first mistake as American Airlines/British Airways used as an excuse for not helping me re-booking flights which clearly had not enough time for connections. Asked for help for re-booking return flights with similar problems but they were seriously unhelpful. They did not really bother to find alternatives for the hellish flights I bought from them. Spoke for several hours to some very rude and unhelpful "customer service" people, they acted like… Read Full Review

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★☆☆☆☆

“Worst Airline Experience”

Written on: 03/07/2015 by 176Healy (1 review written)

After paying a very costly price for a flight to Midland Texas from Houston TX. Trying to go to a business meeting, the flights were delayed, cancelled and rescheduled all in one day. Once they rescheduled and gave me a new boarding pass they said I had 5 minutes to get to the gate that was on the opposite of the terminal!! I will NEVER fly this airline again, I would rather take the long drive. I'll get there much quicker!!!!!… Read Full Review

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★☆☆☆☆

“A Father's Worst Friend”

Written on: 30/06/2015 by ThomSwick (1 review written)

After having paid quite a bit for our flights last week, my son had a number of seizures. He is in the process of making a number of doctor's appointments for later this week. Unfortunately, the only day apt's were available is the day of our travel; he wants us to go with him. I called AA to move up our travel one day so that we could go with him. They wanted to charge us about $600 to fly on a cheaper day; same flight! I don't think they should call themselves "American" since they don't… Read Full Review

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