American Airlines Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
566
13% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
American Airlines - Ask a question now

Media Gallery for American Airlines

American Airlines
American Airlines

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Worst service ever”

Written on: 28/04/2015 by carol1unhappycustomer (1 review written)

On April 26th, I arrived in Dallas, TX from Tucson, AZ. My plane was to leave at 8:15. I got to my gate (B35), checked the board to make sure I was correct and sat down. I got up to walk around and looked at the board again. It now said B20. I just sat down when a man said, they changed our gate again. I asked if he was going to Peoria, IL and he said yes. So we walked down to B3. Now if you have never been in the Dallas airport, you cannot imagine how far this was. There were no carts… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TERRIBLE”

Written on: 22/04/2015 by blssh22 (1 review written)

I never write bad reviews but I had an insanely bad experience with American Airlines. I am not at all surprised to see all of these poor reviews and low ratings. I have flown all over with many budget airlines and this is the absolute worst! Every aspect of my experience was exceptionally negative. They mistreat customers with disabilities. The customer service is so poor they do not even offer refunds for cancelled flights or services that they screwed up! I heard nothing but horror stories… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Here at orlando international airport delayed flight”

Written on: 22/04/2015 by Moran151 (1 review written)

American has delayed my flight for tomorrow and I have to make a line of 50 people just to talk to an AA representative. The staff is very rude. If you are coming down to the theme parks, please don't choose american airlines… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst flight ever”

Written on: 19/04/2015 by Chopper37 (1 review written)

Rude staff and service terrible. Would have thought this airline being American would be spot on, but no the were awful. Spoilt our wedding anniversary cruise. Would never fly with them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible customer service”

Written on: 19/04/2015 by Ricardo129 (1 review written)

What is most annoying about the customer service is the inconsistency. In one airport they will let you take the bag and on another connecting flight they will stop you. They are too lazy to even move the bags in the overhead conpartment to make them fit. These idiots should fly southwest one time to understand what good customer service is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Airline by far”

Written on: 13/04/2015 by Jdvon (1 review written)

I arrive to the airport 2.5 hours early to get checked in and possibly sit and have a bite. However, I was in line for 1.5 hours to get checked in and to top it off the flight was delayed. Then I get to the counter only to find out I won't make my next flight. They offer to set me up in a hotel which I agreed to only after I argued that I want a flight home today. I get the hotel accommodations, then they didn't give me a voucher for the cab so I payed out of pocket for both the ride to and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“LIARS WORST AIRLINES, EMPLOYEES RUDE IDIOTS”

Written on: 10/04/2015 by Amir362 (1 review written)

AA cancelled my flight to LA via MIA due to weather at MIA, when I tried to reschedule they put me on the next flight out even though the weather was still bad and my connections were all missed and no other planes were leaving MIA that night. They had a non stop to LA but never considered putting me on it as stand by. Spent 12 hours in the airport trying to get a flight from them to LA, just rude, uneducated, uncaring employees who are liars and have no emotions. They made me loose my China… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Better name UN-AMERICAN AIRLINES”

Written on: 01/04/2015 by msjdec03 (1 review written)

US Airman couldn't get home to family because of the arrogance of the personnel in Wichita Falls Texas. So sad that this company is business, our military makes it possible for them to operate. I strongly discourage ever using this airlines!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“youre airline sucks”

Written on: 13/03/2015

just arrived in dallas fort worth had 10 mins to catch connecting flight got to gate sign said will board in 10 mins went to restroom came back and flight was leaving im very disopointed now I have to wait 6 hours for the next flight I hope they don't cancle. also the need to have better English speaking over the intercom half the time I cant understand what they are saying… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lack of Service ”

Written on: 04/03/2015 by rweeras (1 review written)

As always flights cancelled and not on time. Got hung up by the agent over 3 times after staying on the phone for over 2 hrs. Ended up at DFW and got a call at 3:00 am that the flight next day at 7:00 am was cancelled the best they can do is Tues/Wed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad Service ”

Written on: 04/03/2015 by VirginiaFaulkner92 (1 review written)

It is sad that in the US we are down to choices between the airlines we have. Lived in many places around the world included 3rd world countries which provide better service. Very poor communication, giving wrong information, lies that were told to us about flights and in short poor service. Sad but nothing good to say about this company outside of a few of the staff that tried to help… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Always layover due to weather”

Written on: 03/03/2015 by Goodwin4 (1 review written)

The other day I understood layovers, today the weather was fine. The pilot stated he had to wait on a terminal for 20 mins then we had to wait in hallway for luggage for 10 mins it was not a weather delay. I had to sleep in airport no accommodation's given. I am handicapped and this airline sucks never used them never will. Their employees talked to guest rude and and any kind of way… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Always a luggage malfunction”

Written on: 02/03/2015 by lfUrquhart225 (1 review written)

Earlier this year I went to Peru and was on a return flight home. We waited about half an hour for the luggage to come out but our luggage was not put on the flight with us so we had to wait an hour in line to fill out papers for our missing luggage this has happened before when I was on a return flight from Paris my luggage had also gotten lost. This has now happened a third time today we were on a return flight from Mississippi the flight was delayed 45 minutes and we had to wait in line… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“never use american airlines!!!”

Written on: 02/03/2015 by Osvaldo51 (1 review written)

I will never again use American Airlines!!They will NOT notify you if your flight has been cancelled, and you will be forced to sit at the airport. I was stranded for 14 hours just after getting married. Delta will at least text you to let you know that your flight was cancelled. Sleeping on the floor in the Vegas airport was not fun!! Never use American airlines!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Almost let my Husband Die”

Written on: 01/03/2015 by lpetersen (1 review written)

We were on vacation and my husband had a horrible accident and I needed to get him back to the US from overseas. It took me three hours on hold to reach AA and then they wouldn't let me change my ticket except to one day that was so close that I didn't think I could make the flight as I was on an island and had to take boats to the international airport. If I didn't take that date I was told I wouldn't get one for another week. I hauled my injured husband to the ferry and then the airport… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst customer service I've ever experienced! ”

Written on: 28/02/2015

I am a Canadian citizen and was on my honeymoon in Mexico. We had to stop in Dallas for a connecting flight back to Canada. Our flight was canceled because the airport was not prepared for the weather conditions. We were forced to wait 6.5hrs in line to even get an answer as to how we could get home. After finally getting some answers my husband and I were told we would have to wait 3 days in order to get home as flights were already booked. We were not offered any food or any sort of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

A3Vps's Comment

Written on: 01/04/2015

I am an English citizen and have travelled to the Us on many occasions and to various other parts of the world using a myriad of airlines. I have never experienced such rude staff as AA.
They are arrogant and self serving, they seem to forget that its us as customers that keep the airline going and pay their salaries.

I have had similar encounters, the worst was "MIKEY" at LAX who tried to hide his name badge when I said I was going to complain.

The best employee of theirs I found was ROSITA at San Juan who understood customer relations. However she is a minority at AA.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Horrible customer service”

Written on: 25/02/2015 by 110Bauer (1 review written)

I was booked on a 6:30AM flight today and received a call at 2:30AM that the flight was on time. About 15 minutes later I received a call that indicated that they could not reschedule my flight. I logged on and could see that a connecting flight had been cancelled due to weather which was not a huge surprise. I called to see if I could get on a different flight and entered the call back option as the hold time was over 2 hours. That was nearly 9 hours ago and I have not received a call… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible experience”

Written on: 25/02/2015 by Americav96 (1 review written)

My husband and I had a very negative experience on American Airlines. On our outgoing flight, they totally changed our flight time. When it came to our return flight, after being listed as on time until the last minute, it was canceled. The agent did not seem to care at all and told us our only option was a flight in 4 days! Yes, it was snowing a little in N Y but other flights did take off. When we attempted to talk to representatives on the phone, we were kept on hold for hours… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Not So Friendly”

Written on: 19/02/2015 by Zackk476 (1 review written)

Only 1 of 6 Flight Attendants actually smiled and was polite during our two flights to our destination.One lady kept rolling her eyes everytime anyone asked her question.I'm glad I didn't have one. Flights were on time,that was a plus.If we hadn't have taken Delta Airlines on the way home,I would have thought maybe this was normal .But,EVERYONE,including the Pilots were extremely nice and polite. I will for sure do my best to avoid American Airlines in the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I have never had a good experience with American Airlines”

Written on: 16/02/2015 by RDaneel177 (1 review written)

On my honeymoon to Hawaii in August of 2014 the staff was incredibly rude, on an 8 hour flight they provided no food, the seats were cramped, and the plane reeked. On the return flight same problem but on our layover they actually tried to force us to take another flight, giving us every ridiculous reason in the book. When my wife and I finally got on the plane we found they had plenty of open seats. On a return trip from Miami. Once again a rude inattentive staff, cramped conditions with an… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview