American Airlines Reviews

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Latest Reviews

★☆☆☆☆

“RIDICULOUSLY TERRIBLE!”

Written on: 05/08/2015 by zewo (1 review written)

Fifty-eight (58) minutes: That was all it took for me to miss my connecting flight in another city and pass the night on the cold floor of Los Angeles International Airport. Special thanks to American Airlines/US Airways. They always say that two heads are better than one, but this case spoke differently. First of all, I had already spent a total of $50 for what seem like a carry-on bag that weighed less that 25pounds, and then suffer some substantial minutes of delays on my trip to Georgia… Read Full Review

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★☆☆☆☆

“Very bad”

Written on: 02/08/2015 by Foxdn90 (1 review written)

Use another airline. Fleet is old and they do not care about passengers… Read Full Review

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★☆☆☆☆

“How Do They Stay in Business?”

Written on: 01/08/2015 by xkBates363 (1 review written)

I don't know how AA stays in business. Recently they ruined my children's vacation by leaving late in both directions due to mechanical failure, leading to two missed connections and lost luggage. Airport personnel in Miami (Mrs Coffey) were rude and condescending and customer service offers no compensation other than useless vouchers and spewing the company line. Mr. Parker the CEO is a coward who hides behind his people and doesn't acknowledge e-mails. The whole company is one big disaster… Read Full Review

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★☆☆☆☆

“Choose another airline! ”

Written on: 27/07/2015

I gave AA a one star rating because I had to choose something. Otherwise, I would have given it a negative. This was my worst flying experience ever, and my children's first flying experience ever. We were supposed to fly out Sunday morning at 7:45 a.m. and due to a mechanical issue the flight was delayed (at first) and ended up getting cancelled. The next flight out was full, so we had to take the next available flight at 4:45. Spent all day at the airport waiting to start our Orlando… Read Full Review

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★☆☆☆☆

“Worst airline! ”

Written on: 24/07/2015 by Parsons233 (1 review written)

No help what so ever! Every sing employ was rude and unhelpful! NEVER TAKE THIS AIRLINE! you will regret every second! I was stuck all day at the airport and had to fly home because there employs didn't understand me, THEY DIDNOT SPEAK ENGLISH! AGAIN DO NOT TAKE THIS AIRLINE! THE PEOPLE ARE HORRIBLE!!!!?… Read Full Review

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★☆☆☆☆

“American Airlines Does Not Stand Behind Their Service”

Written on: 22/07/2015 by TheCraftons (1 review written)

My wife and I recently booked a flight through American Airlines for our vacation to Italy. After we boarded our connecting flight from Chicago to London, the Captain came over the loudspeaker and announced the flight being delayed because they were waiting for a log book. About another hour went by, then we got another announcement stating the Captains chair had some sort of "sea belt" problem. By the time the" seat belt" was repaired, we were three hours late departing. We missed our… Read Full Review

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★☆☆☆☆

“Horrible!”

Written on: 22/07/2015 by Foxfo6 (1 review written)

Cancelled my flight and didn't notify me. Got another flight scheduled with an agent and they schedule my departure for a day later than requested. When I got to my final destination my bag was not there. No baggage agents from American Airlines present. Had to call an 800 number for assistance and was on hold for 18 minutes. Will never ever fly American Airlines again!… Read Full Review

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★☆☆☆☆

“AA Older Female Staff are Mean-unfriendly to...”

Written on: 14/07/2015 by KellyCarson337 (1 review written)

This was first experience with AA and I hope it will be the last. I think the some of the older female staff are mean and unhelpful (black and white). They seem to deliberately delay people people who miss their flights so that they can pay to rebook. In my mind, they seem to be harsh and unwelcoming to non-Americans. unfortunately, they teach and whisper to the younger female agents not to be of help and one can immediately see their. Ounce nance… Read Full Review

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★★★★☆

“Shaina was a tremendous help!”

Written on: 13/07/2015 by pithea (1 review written)

At the check-in counter at Hartsfield International Airport, we had no help from the US Air employees, even though the ticket was issued by US Air. Shaina at the American Air check-in came through and resolved an issue that NO ONE else would do. Bravo to her!! … Read Full Review

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★☆☆☆☆

“So unprofessional”

Written on: 03/07/2015 by dinoreview (2 reviews written)

Booking through an agency (Travelup) was the first mistake as American Airlines/British Airways used as an excuse for not helping me re-booking flights which clearly had not enough time for connections. Asked for help for re-booking return flights with similar problems but they were seriously unhelpful. They did not really bother to find alternatives for the hellish flights I bought from them. Spoke for several hours to some very rude and unhelpful "customer service" people, they acted like… Read Full Review

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★☆☆☆☆

“Worst Airline Experience”

Written on: 03/07/2015 by 176Healy (1 review written)

After paying a very costly price for a flight to Midland Texas from Houston TX. Trying to go to a business meeting, the flights were delayed, cancelled and rescheduled all in one day. Once they rescheduled and gave me a new boarding pass they said I had 5 minutes to get to the gate that was on the opposite of the terminal!! I will NEVER fly this airline again, I would rather take the long drive. I'll get there much quicker!!!!!… Read Full Review

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★☆☆☆☆

“A Father's Worst Friend”

Written on: 30/06/2015 by ThomSwick (1 review written)

After having paid quite a bit for our flights last week, my son had a number of seizures. He is in the process of making a number of doctor's appointments for later this week. Unfortunately, the only day apt's were available is the day of our travel; he wants us to go with him. I called AA to move up our travel one day so that we could go with him. They wanted to charge us about $600 to fly on a cheaper day; same flight! I don't think they should call themselves "American" since they don't… Read Full Review

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★☆☆☆☆

“terrible-shocking-worst ”

Written on: 23/06/2015 by davekeirl (2 reviews written)

I think BA should take another look at the airlines they seat share with as I booked our New York trip with them and had the misfortune to end up with American airlines.AA are by a massive distance the worst I have flown with the plane was grotty,the cabin crew rude and scruffy and the toilets had not been cleaned from the flight before.if you have the misfortune to have to fly with AA,as soon as you get to the airport make sure they have not sold your seat to some-one else because that's what… Read Full Review

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★☆☆☆☆

“worst ”

Written on: 22/06/2015 by ariobarzan1 (1 review written)

this is the worst company ever. I had my dad fly with them today. The change his flight and I do not know why. they do not have any customer service. I do not know what city is he in now and I can get a hold of any airport security either. I do not know who flew instead of him on his flight… Read Full Review

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★★★☆☆

“nice flight...but..!”

Written on: 22/06/2015 by Wisebi259 (1 review written)

hello to everyone......I bought 2 tickets for me and my wife from mia to lima..peru... last February..but the flight was last june 8 for 9 days I was very excited about my flight to peru after 15 years...we were very happy about it....and I was thinking about AA because I used to be a flight attendant in my country for about 10 years and I always been thinking to flight with them...I love airplanes....and of course I know a lot about them and to be a flight attendant...the flight on june 8 at… Read Full Review

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★☆☆☆☆

“don't even know where to begin”

Written on: 20/06/2015 by guSelf380 (1 review written)

Ok, I tried giving AA feedback 4 times online but their system is so horrible it kept deleting everything. I honestly don't know where to start. I wish I could give zero stars. My wife and I were supposed to depart at 910 pm. We received a voicemail stating our flight was now scheduled to depart at 1210 pm due to "maintenance issues". Then we received another email stating it would be, as of now, 1250 am. HOWEVER, the email said, we should still show up as if the plane would depart at 910… Read Full Review

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★☆☆☆☆

“NEVER RIDE AA!!!”

Written on: 20/06/2015 by Finnuh1991 (1 review written)

AA does not deserve even ONE STAR!!! 1. My family rode the AA from Ohare to Dallas last Wednesday June 17, 2015 9:47AM and flight was delayed. My husband and 2 daughters was not even seated together. What the AA checkin counter lady did with that is no longer acceptable. She won't allow her minor daughters to sit with strangers, right? Good thing other passengers were nice enough to exchange seats. anyways, they missed the Dallas to Narita flight via AA d/t the delay. AA did not even bother… Read Full Review

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★★☆☆☆

“AA Lost /Stolen Bags, Extended Delays & No Customer...”

Written on: 18/06/2015 by ArmaniFowler126 (1 review written)

Frequent Flyer and was forced to check a carry-on bag for no apparent reason, larger plane, early boarder, as if they were making an example that they could? It odd all the way around. Upon landing, my bag did not arrive. Filled out delayed baggage info and 3 days later contacted by Airport police that AA contacted them reporting my bag had been stolen. Filed a police report and all of my paperwork with AA for reimbursement, faxed directly as directed,it took 8 days to "imput" my paperwork into… Read Full Review

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★★☆☆☆

“Flight overall”

Written on: 08/06/2015 by DeclanMcMahon (1 review written)

I booked a flight to Honolulu for my daughter but the airline called that it was delayed for 2 hours then when she got to the airport to check in the kiosk wouldn't let her so she fall in Lina as directed which is long and when she got to the counter she was told that she just missed her flight what kind of service do they have? I think it sucks never I will book again to this airline!… Read Full Review

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★☆☆☆☆

“Never on time”

Written on: 08/06/2015 by qtHead376 (1 review written)

Always having delays and mechanical issues. Just horrible service!!!!… Read Full Review

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