American Airlines Reviews

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Latest Reviews

★☆☆☆☆

“WORST AIRLINE EVER!”

Written on: 20/08/2014 by 1994Donahue (1 review written)

I have never flown such an incompetent airline ever! Our flight was delayed getting into Dallas-Ft. Worth and then we sat on the tarmack for another hour waiting for a gate to open up. So, of course, we along with 104 other passengers missed our connecting flight but were treated like a herd of cattle. Communication was horrible - it seemed that none of the employees knew what was going on. We stood in line for another 2 hours waiting to talk to an agent who could of cared less. We ended… Read Full Review

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★★☆☆☆

“REROUTED FLIGHTS COMING AND GOING ON ROUND TRIP”

Written on: 20/08/2014 by Aidyn144 (1 review written)

My son (in the Military)made it back to his base at 9:00pm last night. He was supposed to have been there by 2:30 or 3:00pm and lost a lot of precious time he needed to get things in order to ship out this week on a 10-12 month deployment. American Airlines decided to cancel direct flight from Dallas to Fresno and rerouted him to LA. Of course luggage didn't get rerouted so now they are supposed to deliver it to base this AM (while he is at work). They did the same thing when he was coming… Read Full Review

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★☆☆☆☆

“Two hours delay, loose my connection ”

Written on: 18/08/2014 by Robertcz (1 review written)

Two hours delay Loose my connection Never never never use this airlines… Read Full Review

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★☆☆☆☆

“Worst service! overbooked 1 class, kids're seated...”

Written on: 12/08/2014

My family's been travelling US for 2 months, long distance trips are by 1st class, trip was booked 6 months in advance. Since it's our first time in US all flights were booked with AA. Now we know it was the worst possible choice. Never ever travel by AA if you have choice. Almost all the time online check-in id unavailable from the start. They put kids separately from parents. Flights are permanently late, so you' don't know until the very last moment if you can make the connection flight… Read Full Review

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★☆☆☆☆

“Really Burned Out Attendants”

Written on: 12/08/2014

I am a 59 year old woman. I believe age should not be a determining factor in continuing one's career but I also believe that the essential criteria for attendants dealing with the public customer service is that it is met WITHOUT a foul personality, obvious disgust & disdain, sarcasm, absolutely no enthusiasm or willingness to be of service and answering questions w/o checking their information so ultimately giving out wrong information. On Aug. 7th I flew from Chicago to Dallas with a… Read Full Review

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★☆☆☆☆

“It is sad that American Airlines doesn't care”

Written on: 08/08/2014 by acurena (1 review written)

My daughter had the most horrific experience with American Airlines, not once but twice in a week, she send an email complaining about it and they never responded. Cancel flights with out explanation, paying fees for services not used, rude customer service. I don't understand how they stay in business. They don't want to respond or reimburse the money they stole, because that is steeling charging for services not provided...My daughter goes to the desk checks in her bag, checks her self in… Read Full Review

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★★★☆☆

“Passenger Harassment At Gate”

Written on: 08/08/2014 by Oasis47 (1 review written)

AA homed in on my carrying at RSW on 7-31-14 to ORD. AA has an intimidating over weight, bleached blond female who ordered me to check my carry on. In process of sizing I hit my Breitling watch against metal frame. I was infuriated and indicated to agent that I may have damaged my watch. She responded by saying I was a liar. After a few words she threatened to remove me from flight. If it wasn't for her, all else would have been fine. Contacted AA via website. They acknowledged receipt. Never… Read Full Review

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★☆☆☆☆

“DO NOT expect to be on time, or ever get there.”

Written on: 30/07/2014 by sarahjanel (2 reviews written)

Ever since the merger, I have had a total of 6 flights and not one of them have been on time. In fact, 2 of the flights got canceled and they did not even bother to call me and see if I wanted to keep my connecting flight, they just canceled it also and I had to wait on the phone for 4 hours (YES I waited 4 hours) to talk to someone and inform them I would still make my connecting flight as I could drive to Dallas and since my 2nd flight was still on I would be happy to at least make that one… Read Full Review

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★☆☆☆☆

“Bad device! Roude!!!”

Written on: 30/07/2014 by Shaw263 (1 review written)

The two flight attendance from flight number Aa2443 in the regular class were horrible! I will never again, I fly all of the time and paid an Exstra 40$ to Be in the front of the air craft!… Read Full Review

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★★☆☆☆

“Glide path”

Written on: 22/07/2014 by Donhay (1 review written)

Our Pilot was in and out of throttle the entire flight. When I questioned him later as to why he has such a difficult time keeping the plane in the glide path while landing, he informed me that you needed a lot of power to keep the plane in the glide path. Humm if that were the case wouldn't they have called it the power path? This pilot obviously does not understand how to use a throttle setting. He would go from full throttle to 50% power, back a forth the entire flight. Nose up and then nose… Read Full Review

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★★★★★

“very pleasant experience”

Written on: 17/07/2014 by Breen469 (1 review written)

Very professional, pleasant flight. I was a little worried, after booking I looked at the reviews and they weren't good. Having traveled on many airlines throughout the years and I have no complaints about AA on my return flights to Ireland. We boarded, we were fed, kept safe and landed. Attendants were attentive enough, pleasant and did their jobs. Flight delayed a little bit, this happens with most airlines. Food was a bit rich for my stomach and I felt ill, however I can't eat rich… Read Full Review

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★☆☆☆☆

“Nickels and dimes”

Written on: 16/07/2014 by Timismad (1 review written)

First of all why do I have to check myself in for my flight. Eventually it is going to be like the the supermarcket at the airport. I am not sure at what point it became socially acceptable to charge people to put bags into the belly of the plane. I just forked over $225 to bring some clothes and some hand tools to New York so I can help my grandfather. I was also fortunate enough to deal with some A whole at the counter whom didn't inform me that I could move 6 lbs into my carry on and save… Read Full Review

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★☆☆☆☆

“worst airline ever!!!!!”

Written on: 11/07/2014 by Crowleyiq1968 (1 review written)

I am here at LAX with my family waiting since 6am only to find out our flight has been cancelled not once but twice. We are now waiting for an 830pm flight but even that is not guaranteed. Customer service sucks!! They are extremely rude and not knowledgeable. I will never travel with this airline again. If you are smart you would do the same. … Read Full Review

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★☆☆☆☆

“Service attendant at Airport check-in was unprofessional,”

Written on: 10/07/2014 by LadyDi1944 (0 reviews written)

American Airlines luggage weigh in was 1.5 lbs. over and was charged an additional $100.00 for luggage. I made it clear that my luggage was not over going to my destination and I did remove more on my return so how could it be over? I was told to throw out something if I did not want to pay the additional $100.00. People were waiting behind me and I did not want to cause a scene so I paid but I was not happy at all. I questioned the weight scale. I did not want to inconvenience the other… Read Full Review

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★☆☆☆☆

“WORST AIRLINE EVER ”

Written on: 27/06/2014 by RickyRoche246 (1 review written)

I don't even want to give this airline a star because they don't deserve it. THIS AIRLINE gave my little sisters seat away to a standby when she was the next person in line. Once she advised them that she had a ticket and she was there ... they told her that she would have to get the next flight at 6:40AM. My 17 year old little sister slept on the Dallas airport floor because A. they took their sweet time letting them off the Greensboro,NC plane flight 3071 and gave her a 10 min window to get… Read Full Review

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★☆☆☆☆

“Manchester to JFK”

Written on: 20/06/2014

If you’re looking for a company that will fly you in the least comfort at the highest price then look no further – you found it. It is inconceivable that American Airlines are still flying old planes with no individual entertainment systems on their transatlantic crossing and charging more than anyone else for the privilege. They didn’t even show the film they advertised. We only flew from JFK to Buffalo (with a rival company), a flight of just over an hour and they had individual… Read Full Review

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★☆☆☆☆

“Absolutely horrible airline”

Written on: 19/06/2014 by KatieSmith (1 review written)

The last 4 times I scheduled to fly with AA they cancelled my flight. AA also cancelled many of my friends & family flights. AA has no regards for their customers… Read Full Review

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★☆☆☆☆

“Worst customer service ”

Written on: 17/06/2014 by Xzavierq162 (1 review written)

Stood at the counter and was completely ignored. My flight was canceled and re-booked so I was just trying to get a new boarding pass. 3 employees standing behind the counter and no one even acknowledged me standing there for 5 minutes. Let me stress that my flight was canceled due to mechanical error so there was no other way for me to get a boarding pass. WORST CUSTOMER SERVICE… Read Full Review

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★☆☆☆☆

“American Airlines delayed a flight by such that it...”

Written on: 15/06/2014 by hsKennedy84 (1 review written)

American Airlines delayed a flight by such that it would miss its connection then made me wait in an hour and a half line to talk to an agent whos only solution was to get me halfway to my destination and then use a hotel which they would not compensate me for. The whole time 2 agents did nothing while waiting to serve priority boarders who were not even there. This airline is a farce and I would always recommend paying alittle more to fly with a real company, not this sad excuse for one… Read Full Review

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★★★★☆

“Great experience, friendly & helpful staff. Recommend”

Written on: 11/06/2014 by monsignor14 (4 reviews written)

Flew Business Class to Miami with them in April. Chose them because they were the least cost service to my destination with guaranteed Flatbeds both ways (BA / Virgin could not ! )level of service was very good throughout both trips. Special thanks go to the check in staff at Heathrow who even sorted out my online usa visas x2 because I was unaware of the latest system prebooking. Lady used her own smartphone cos I don't possess one ! well beyond the call of duty - thanks again the pre flight… Read Full Review

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