American Airlines Reviews

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Latest Reviews

★☆☆☆☆

“Stewardess accused me of cursing then threw me off the...”

Written on: 22/09/2014 by Naiman221 (1 review written)

Required to gate-check my carry on bag because there was not space, then saw that the overhead bins were 1/3 empty, asked to get my bag back to throw it up there, told no, get in your seat, then accused of cursing at the steward (totally ridiculous since he did not hear that, it was another stewardess BEHIND me that heard it (how does that WORK?)) THEN i WAS TOLD THE PILOT WANTED OFF THE PLANE, BUT NOT MY LUGGUAGE (THEY LET THAT FLY!!!)...and a letter to the CEO was answered by another… Read Full Review

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★☆☆☆☆

“The absolute WORST customer service experience of my...”

Written on: 17/09/2014 by 137Phillips (1 review written)

American Airlines has the most pathetically despicable customer service in the history of mankind. It took me more than 2 hours to book a flight from Boston to Key West - the web site completely crashed after I went through every screen - technical difficulties. Then I went though 3 different customer service people, more than an hour on the phone. FINALLY after 145 minutes, I got the confirmation on these flights... the last timer I booked with AA in 2013 same flights, they were 3 hours… Read Full Review

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★☆☆☆☆

“Business traveler DO NOT FLy”

Written on: 15/09/2014 by Trey65 (1 review written)

First class passenger. I was required by the gate agent to check in my carry on because my suit jacket was in a plastic carrier . Mexican gate agent was rude not accommodating . First class was half full. Flight 2390 , September 12 . Unbelievably rude experience . Gate agent at 7b crazy… Read Full Review

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★★★★★

“Amazing ladies at the gate”

Written on: 31/08/2014 by Ljhammy (1 review written)

Such a great experience with the staff at dfw gate A14. So accommodating and helpful. Smiled the entire time, was wanting to help and make our trip as easy as possible. Actually listened to our situation and helped accordingly. By far the best AA experience I've had and I fly AA a lot! Usually I agree with everyone about the customer service, but these ladies were spectacular!! A++… Read Full Review

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★★☆☆☆

“Dirty restrooms at terminal. Late planes. ”

Written on: 28/08/2014 by muPiper12 (1 review written)

We left jfk very disappointed on condition of terminal , plate late, not cry helpful staff… Read Full Review

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★☆☆☆☆

“No help when flights were missed because of delay ”

Written on: 26/08/2014 by sammonsl (1 review written)

I flew with american airlines from dayton ohio to chicago ohare and we set on the plane in a holding area for almost 45 minutes because there were no gates open. I finally got off the plane and got my bag because we had to valet them and when i got to my gate where my next flight was at 856 pm and it was going to take off at 905 they wouldnt let me on the plane to catch my flight. the next flight out wasnt until 6 am in the morning so i needed to stay the night in chicago. The american… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 23/08/2014 by Jolie149 (1 review written)

Don't expect these people to care or help you out with your reservations. What an inhospitable airline. So rude and indifferent about their service. Just plain terrible… Read Full Review

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★☆☆☆☆

“Use Any Other Airline”

Written on: 22/08/2014 by ltBrennan399 (1 review written)

I was traveling to see my brother who is undergoing chemotherapy, when they changed his chemotherapy schedule, he wanted me to change my filght to better suit his condition, he is so sick the first three or four days he did not think I should travel all the way to Alaska until he started to feel better ( he's always thinking of other people ) so I called AA to reschedule my trip and ask if they could under the circumstances waive the reschedluing fee. I was told they wouldn't even waive the fee… Read Full Review

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★☆☆☆☆

“WORST AIRLINE EVER!”

Written on: 20/08/2014 by 1994Donahue (1 review written)

I have never flown such an incompetent airline ever! Our flight was delayed getting into Dallas-Ft. Worth and then we sat on the tarmack for another hour waiting for a gate to open up. So, of course, we along with 104 other passengers missed our connecting flight but were treated like a herd of cattle. Communication was horrible - it seemed that none of the employees knew what was going on. We stood in line for another 2 hours waiting to talk to an agent who could of cared less. We ended… Read Full Review

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★★☆☆☆

“REROUTED FLIGHTS COMING AND GOING ON ROUND TRIP”

Written on: 20/08/2014 by Aidyn144 (1 review written)

My son (in the Military)made it back to his base at 9:00pm last night. He was supposed to have been there by 2:30 or 3:00pm and lost a lot of precious time he needed to get things in order to ship out this week on a 10-12 month deployment. American Airlines decided to cancel direct flight from Dallas to Fresno and rerouted him to LA. Of course luggage didn't get rerouted so now they are supposed to deliver it to base this AM (while he is at work). They did the same thing when he was coming… Read Full Review

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★☆☆☆☆

“Two hours delay, loose my connection ”

Written on: 18/08/2014 by Robertcz (1 review written)

Two hours delay Loose my connection Never never never use this airlines… Read Full Review

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★☆☆☆☆

“Worst service! overbooked 1 class, kids're seated...”

Written on: 12/08/2014

My family's been travelling US for 2 months, long distance trips are by 1st class, trip was booked 6 months in advance. Since it's our first time in US all flights were booked with AA. Now we know it was the worst possible choice. Never ever travel by AA if you have choice. Almost all the time online check-in id unavailable from the start. They put kids separately from parents. Flights are permanently late, so you' don't know until the very last moment if you can make the connection flight… Read Full Review

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★☆☆☆☆

“Really Burned Out Attendants”

Written on: 12/08/2014

I am a 59 year old woman. I believe age should not be a determining factor in continuing one's career but I also believe that the essential criteria for attendants dealing with the public customer service is that it is met WITHOUT a foul personality, obvious disgust & disdain, sarcasm, absolutely no enthusiasm or willingness to be of service and answering questions w/o checking their information so ultimately giving out wrong information. On Aug. 7th I flew from Chicago to Dallas with a… Read Full Review

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★☆☆☆☆

“It is sad that American Airlines doesn't care”

Written on: 08/08/2014 by acurena (1 review written)

My daughter had the most horrific experience with American Airlines, not once but twice in a week, she send an email complaining about it and they never responded. Cancel flights with out explanation, paying fees for services not used, rude customer service. I don't understand how they stay in business. They don't want to respond or reimburse the money they stole, because that is steeling charging for services not provided...My daughter goes to the desk checks in her bag, checks her self in… Read Full Review

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★★★☆☆

“Passenger Harassment At Gate”

Written on: 08/08/2014 by Oasis47 (1 review written)

AA homed in on my carrying at RSW on 7-31-14 to ORD. AA has an intimidating over weight, bleached blond female who ordered me to check my carry on. In process of sizing I hit my Breitling watch against metal frame. I was infuriated and indicated to agent that I may have damaged my watch. She responded by saying I was a liar. After a few words she threatened to remove me from flight. If it wasn't for her, all else would have been fine. Contacted AA via website. They acknowledged receipt. Never… Read Full Review

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★☆☆☆☆

“DO NOT expect to be on time, or ever get there.”

Written on: 30/07/2014 by sarahjanel (2 reviews written)

Ever since the merger, I have had a total of 6 flights and not one of them have been on time. In fact, 2 of the flights got canceled and they did not even bother to call me and see if I wanted to keep my connecting flight, they just canceled it also and I had to wait on the phone for 4 hours (YES I waited 4 hours) to talk to someone and inform them I would still make my connecting flight as I could drive to Dallas and since my 2nd flight was still on I would be happy to at least make that one… Read Full Review

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★☆☆☆☆

“Bad device! Roude!!!”

Written on: 30/07/2014 by Shaw263 (1 review written)

The two flight attendance from flight number Aa2443 in the regular class were horrible! I will never again, I fly all of the time and paid an Exstra 40$ to Be in the front of the air craft!… Read Full Review

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★★☆☆☆

“Glide path”

Written on: 22/07/2014 by Donhay (1 review written)

Our Pilot was in and out of throttle the entire flight. When I questioned him later as to why he has such a difficult time keeping the plane in the glide path while landing, he informed me that you needed a lot of power to keep the plane in the glide path. Humm if that were the case wouldn't they have called it the power path? This pilot obviously does not understand how to use a throttle setting. He would go from full throttle to 50% power, back a forth the entire flight. Nose up and then nose… Read Full Review

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★★★★★

“very pleasant experience”

Written on: 17/07/2014 by Breen469 (1 review written)

Very professional, pleasant flight. I was a little worried, after booking I looked at the reviews and they weren't good. Having traveled on many airlines throughout the years and I have no complaints about AA on my return flights to Ireland. We boarded, we were fed, kept safe and landed. Attendants were attentive enough, pleasant and did their jobs. Flight delayed a little bit, this happens with most airlines. Food was a bit rich for my stomach and I felt ill, however I can't eat rich… Read Full Review

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★☆☆☆☆

“Nickels and dimes”

Written on: 16/07/2014 by Timismad (1 review written)

First of all why do I have to check myself in for my flight. Eventually it is going to be like the the supermarcket at the airport. I am not sure at what point it became socially acceptable to charge people to put bags into the belly of the plane. I just forked over $225 to bring some clothes and some hand tools to New York so I can help my grandfather. I was also fortunate enough to deal with some A whole at the counter whom didn't inform me that I could move 6 lbs into my carry on and save… Read Full Review

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