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| Tariff Features | 4.7/10   |
|---|---|
| Value for Money | 3.5/10 |
| Reviewer Rating | 3.2/10 |
| Overall Rating | 2.7/10 |
Full review by
KendoNagasaki
on 4th Mar 2007
User Rating : 8
Respect :
0
Good Points: Yes the call centre can be a problem, just ask the operative to talk more slowly as you have a poor reception. The service is excellent. I had a phone repaired, via the post, in three days. monthly tariff £12.50 per month is the average over the contract.
General comments: Very good network. I was formally with Virgin and T Mobile. Now all 4 of family use Three..
KendoNagasaki's review and ratings | 64 words
Review by
CarlosFandango
on 10th Apr 2006
User Rating : 1
Respect :
0
One of the major pains with Three is the fact that their call centre is in India. I ALWAYS have problems making myself understood or understanding what I am being told. Even when you think you've made yourself clear things don't often go the way they should.
My other main gripe is with the cost. The main tariff seems good, but as soon as you want to deviate from it you certainly start paying. Their web access is restricted to the sites that they 'recommend', and even that will cost you £ ...
CarlosFandango's full review | 125 words
Review by
Gary69
on 5th Sep 2005
User Rating : 0
Respect :
+2
3 Talk 750 has to have the worst customer service record in history.
They have a call centre in India which creates problems with the customer to staff comunication.
It has just been impossibe to hold a meaningful conversation. The phone line itself isn't great and i've been cut off after waiting for the call to be taken.
I wrote letters and never got any response, always paid the bill on time yet when I cancelled the direct debit to stop the last payment being taken, within 2 weeks I'd rece ...
Gary69's full review | 145 words | 1 comment added.
Review by
dbmumof2
on 25th Aug 2005
User Rating : 0
Respect :
+1
In less than 9 months, my handset has been taken away for repair/replacement. So long periods of time without a handset, as they don't supply a loan handset.
Customer service is diabolical, as they seem to have no concept of why a mobile phone is so important, and why, when they fail, the period of time you are without one is imperative.
Can't wait for the end of my contract with 3 Talk 750 to end, so that I can get rid of it! I am buying a Pay As You Go for use until November, when I ca ...
dbmumof2's full review | 131 words
Review by
Steve Jackson
on 13th Nov 2004
User Rating : 0
Respect :
+1
Just had my phone stolen -maybe a godsend, I'm fed up with Three. Keeps cutting out -and that's inside London! They sent me a replacement model, maybe a little better, but not much. I feel, too, I was badly advised by Carphone Warehouse. There must have been lots of these complaints. All my friends who've tried Three have had the same experience.
Steve Jackson's full review | 67 words
Review by
andrewr
on 18th Apr 2004
User Rating : 10
Respect :
+1
I was a little sceptical about 3 until a friend of mine tried it and recommended it to me.
I had a great deal of half-price line rental for a year at www.1.2u.co.uk which means it's only £17.50 per month for 750 minutes of cross-network calls for the whole contract, plus I had a free handset. There is another deal from the Carphone Warehouse with half price for 3 months, so it's worth looking around.
The only problem I've had was when I was in the middle of countryside and lost recepti ...
andrewr's full review | 105 words | 1 comment added.
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