Motorcycle Direct Motorbike Insurance Reviews

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Motorcycle Direct Motorbike Insurance

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Latest Reviews

★☆☆☆☆

“Worst company I have ever dealt with, never again”

Written on: 01/06/2016 by Robles379 (1 review written)

Worst company I have ever dealt with, never again!! Will charge you for everything, customer service are rude, abrupt and aggressive, clearly on commission… Read Full Review

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★☆☆☆☆

“Shockingly bad”

Written on: 26/04/2016 by Onceuponatimeinamerica (1 review written)

Do not use this company, whatever you do. Premium rate lines for changes to the policy or cancellation. Misrepresentation of the terms. Sky high cancellation charges. They tempt you in with competitive rates and then extract the cash via other ways. I understand they have to make a living, but it all feels a bit sneaky to me. I can't think of anything good to say about Motorcycle Direct… Read Full Review

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★★★☆☆

“Poor Service”

Written on: 04/04/2016 by Averiee198 (1 review written)

Realised within minutes I had made a mistake in insuring with them,but had to keep the policy for a year. Phoned up to cancel after renew letter came in and met with the same could not give a dam attitude. As a customer I like to be treated with a little respect as I can and have taken my business elsewhere… Read Full Review

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★☆☆☆☆

“Insured my BMW k100 in December 2014 with a one off...”

Written on: 15/02/2016 by Magirus1970 (1 review written)

Insured my BMW k100 in December 2014 with a one off payment,. Declared bike SORN in October 2015, let the insurance slip(or so I thought!)in December 2015 as I wouldn't be riding over winter. Received a phonecall in Feb 2016 thanking me for renewing my insurance! Called complaints department, to be fobbed off with a story that I should have received a letter, stating that I had to call them if I didn't want to auto renew. I received no such letter! When I informed them that my bike was… Read Full Review

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★☆☆☆☆

“A shockingly bad service”

Written on: 06/02/2016 by Duncan132546 (1 review written)

Shockingly bad company to deal with. I called them today for a change of bike, they took all the details and then said they couldn't insure it and would have to refer it which they couldn't do until Monday. I have held a full license since 1988, I have no points at all and am a former DSA approved motorcycle instructor. The bike is a £1500 Honda Firestorm, hardly a high risk machine. I told them that I could insure the bike straight away online and could they please cancel the policy? They… Read Full Review

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★☆☆☆☆

“Cancellation of policy = ROBBERY!!”

Written on: 17/11/2015 by dkid (1 review written)

Sold my motorcycle so called MCD to cancel policy as no longer required. I had been paying via monthly direct debit and had zero missed payments. Was told that I would be charged £94 to cancel the policy! I said I wasn't prepared to pay this amount as it seemed excessive, was told I had to pay or debt would be passed to a debt collector... Basically threatened. I said I would refer the case to the financial ombudsman and/or trading standards to which I was told "we are regulated by the FSA… Read Full Review

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★☆☆☆☆

“Modern day Criminals ”

Written on: 10/11/2015 by Saffakid (1 review written)

My partner recently decided to buy herself a motorcycle, we found one at a good price and went ahead with the purchase. However the motorcycle had to be insured before the dealer would deliver it, at the time neither me nor my partner possessed a CBT however we had it booked for a month later. I went on gocompare(there are other comparison sites available) filled in all our information as we were both going to be named riders, I clearly stated that neither of us possesed CBTs at the time, and… Read Full Review

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★☆☆☆☆

“These guys take your money, then provide no means to...”

Written on: 01/11/2015 by Colby83 (1 review written)

These guys take your money, then provide no means to log on to your account to upload the required documents for the policy such as NCB proof etc. Then after about 10 days you get an email warning you that they are going to cancel the policy as you have not provided the required documents. To cancel the policy is about 50% of the cost paid so they get half your money for absolutely nothing. I can't believe they are allowed to operate like this… Read Full Review

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★☆☆☆☆

“Appalling. Avoid at all costs (or it will!)”

Written on: 13/10/2015 by nkBurnham299 (1 review written)

My son attempted to buy insurance online but their website crashed. He phoned them and was put on hold for 10 minutes and then cut off. Not surprisingly he went elsewhere. Two weeks later he got a letter saying his policy would be cancelled if he didn't pay. He rang them and said he didn't know there was a policy and didn't want it. He heard nothing more from them until two months later when a debt collection agency started chasing for money. Not sure if they  just totally incompetent but… Read Full Review

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★☆☆☆☆

“The worst for service & price”

Written on: 15/09/2015 by Ivan331 (1 review written)

I was under the MISS understanding that as I was an exciting customer,I would get good service. Here are the salient points. They are by far one of the most expensive on offer. Their contact phone line kept me waiting for over 20 minutes at 7p per min + phone charge Could not hear the operative as it was so noisy THEIR end,so she kept repeating everything. Just to change ANYTHING on your policy i.e. phone number, they charge a minimum of £30.00 The whole company is a rip off and are only… Read Full Review

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★☆☆☆☆

“I would not recommend to my worse enemy ”

Written on: 26/08/2015 by elyannetucker (1 review written)

Arrogant customer service, absolutely useless communications, the only reason for their existence is to rip people off. Why are they allowed to trade???? Bad experience, they cancelled my policy without warning and when I called they replied with "too late now, we cancelled the policy and you are not entitled to any refund". They just taken £108 from me and apparently this practice is allowed by the Financial Authority… Read Full Review

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★☆☆☆☆

“Outrageous charged”

Written on: 17/08/2015 by Watto999 (1 review written)

They could see no issue with charging £119 pound to cancel a £124 pound policy after three months of use when I sold my bike. Total outrageous daylight robbery, mentioned debt collectors on emails if i did not pay. They don`t care about service just money. … Read Full Review

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★☆☆☆☆

“DON'T JUST DON'T GO WITH THEM !!!!!!!!! DON'T TOUCH...”

Written on: 10/08/2015 by GiselleEdwards (1 review written)

MY BIKE WAS WRITTEN OFF IN AN ACCIDENT (NOT MY FAULT) AND I GOT A NEW ONE. MY TOTAL COST FOR INSURANCE WAS £89 A YEAR ON MY OLD BIKE, THEY WANTED TO CHARGE ME £91 TO AMEND MY POLICY W.T.F......OR £85 TO CANCEL IT..... SO IM GONNA JUST LET IT RUN AND GO ELSE WHERE. DON'T GIVE THEM YOUR MONY......BLOODY DAYLIGHT ROBBERY… Read Full Review

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★☆☆☆☆

“Do not usr”

Written on: 22/07/2015 by Bigtommo (1 review written)

Used motorcycle direct for my motocross bike. Cost £120 total. Paid £40 deposit then sold bike after two months. Was made to pay another £75 for cancelling my policy which ment I paid the full year even though only used bike for two months. Do not use this bunch. Reporting them to trading standards. Customer service did not care and we're just rude… Read Full Review

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★☆☆☆☆

“Automatically renewed without my concent”

Written on: 13/07/2015 by brandnew (6 reviews written)

Very angry that they renewed my policy without my concent, they said read your terms and conditions!!! You should be asked this verbly when taking out a policy, not in small print. This happened whilst on holiday so not enough time to cancel. Only knew when I got an email to say it had been renewed. Why cant hey send an email giving you notice to renew as well as in the post. Very crafty. Aragent sales guy Will not use this company again… Read Full Review

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★☆☆☆☆

“Automatically renewed without my concent”

Written on: 13/07/2015 by brandnew (6 reviews written)

Very angry that they renewed my policy without my concent, they said read your terms and conditions!!! You should be asked this verbly when taking out a policy, not in small print. This happened whilst on holiday so not enough time to cancel. Only knew when I got an email to say it had been renewed. Why cant hey send an email giving you notice to renew as well as in the post. Very crafty. Aragent sales guy Will not use this company again… Read Full Review

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★☆☆☆☆

“Rip people off = Insurance companys”

Written on: 18/05/2015 by srad749 (1 review written)

They emailed me to let me know they had renewed my policy. this was 2 weeks before it was due. I phoned them to add some extra to my policy, where they told me this would incur a fee as it had already been renewed. after a protest the did away with the fee! so I carried on to pay for the upgrade, then was told I had to pay extra for using a debit card, and a credit card was even more!! I offered to deliver the cash but that was not an option!! It seems to me like they just add money anywhere… Read Full Review

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★☆☆☆☆

“Ridiculous Cancellation Fees”

Written on: 30/04/2015 by IshaanCross (1 review written)

Contacted this company after they cancelled my policy without warning as I had forgotten to send them my proof of NCD - they didn't bother to send me a reminder. Instead they charged me a cancellation fee that was higher than the cost of the original policy which they graciously reduced to the value of the policy. They flatly refused to give me an opportunity to correct the oversight and were in no way interested in helping me out. Extremely unhelpful and arrogant. I won't go anywhere near… Read Full Review

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★☆☆☆☆

“Terrible customer services ”

Written on: 08/04/2015 by 39Rees (1 review written)

My 16 year old son came off his bike and broke it. When it was clear he was unable to ride it anymore I cancelled the policy . The cost of cancelling the policy was equal to 40% of the cost of the policy, an extortionate charge in anyones book, when I said as much they were indifferent and said if I didn't pay it my 16 year old son would be subject to debt collectors. The whole service and communications on the three occasions I phoned was appalling. STAY CLEAR of this company. The company… Read Full Review

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★☆☆☆☆

“Appalling sales staff.”

Written on: 30/03/2015 by Donovan412 (1 review written)

Sent proof of no claims bonus but policy was still live and had 10 days to expire. No probs will canx it and let you know.We need proof of your no claims bonus,you have it I said,no you need to send us another letter. Heated exchange followed by a sales Xwat telling me "I've told you five times already.XXXing Xwat,never,never been treated like that before by a company keen to get my business. I foresee a short union. Old experienced biker… Read Full Review

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