Motorcycle Direct Motorbike Insurance Reviews

★☆☆☆☆
1.1 / 5
2% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Motorcycle Direct Motorbike Insurance - Ask a question now

Media Gallery for Motorcycle Direct Motorbike Insurance

Motorcycle Direct Motorbike Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Shocking service”

Written on: 19/10/2014 by Devon129 (1 review written)

Policy cancelled in June, still waiting today for refund. Payed in full with debt card but couldn't refund to same card!!! Ok will send cheque in the post 19th sep after ring Customer services, still no cheque rang again 10th Oct(can't understand sir should have received cheque, will send replacement out today. 17th no cheque rang Customer services again confirmed no cheque has ever been sent, still awaiting with finance department!!!! Shocking, stay clear… Read Full Review

Report this review
★★☆☆☆

“Don't go there”

Written on: 04/09/2014 by Nosanity (1 review written)

I have recently changed my bike during the course of the insurance and yes in the small print it says about the £50 charge to change details which i accept, however having now got my new bike and found out it also has Datatag so phoned to tell them as i thought this would be in there interest, they tried to charge me a further £30 no way!… Read Full Review

Report this review
★☆☆☆☆

“Money Takers and BAD customer Service”

Written on: 14/08/2014

Just because they are cheap, don't just go with them. I made this mistake. They send out wrong letters asking for proof of no claims which i send back and 2 weeks later they cancel my policy because they said they did not receive my driving licence copy?????? No letter or phone call telling me this, and argued against it and tried to charge me a cancellation charge. After spending 30 minuets on a pay per minute number they gave me a couple of days to send this even tho they never asked for… Read Full Review

Report this review
★☆☆☆☆

“Simple change of vehicle ”

Written on: 02/08/2014 by Bullockvw466 (1 review written)

Expensive charges and unhelpful / ignorant staff - trying to charge more money for a simple change of vehicle half way through the year for same model but newer machine than would cost for a new annual policy - all they are interested in is making excessive charges for supplying a below average service. Dont use this company go elsewhere even if it costs more - it will be cheaper in the long run - i will not renew and never use again… Read Full Review

Report this review
★☆☆☆☆

“horrendous!!!!!”

Written on: 27/07/2014 by Trevinory403 (1 review written)

Wanted to change bike on cover (two grades lower) wanted to charge me over £200 on top of current premium. Gave no impression of caring when I objected and said I would cancel. Worst I have come across and I used to work in vehicle insurance… Read Full Review

Report this review
★☆☆☆☆

“75 for cancellation plus 50 for insurer!!!”

Written on: 15/07/2014 by Schmidtaa492 (1 review written)

don't insure with them, wasted your time. I've sold the bike after three weeks. I just have been told to pay £140 for cancellation, the insurance cost me over 150 for 12 months… Read Full Review

Martinb99's Comment

Written on: 16/07/2014

Totally agree just been ripped off by them too !! Will never go near them again customer service is the worst I've ever experienced just glad I never had to make a claim I can't imagine!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“what the hell?”

Written on: 14/07/2014 by Scarlett490 (1 review written)

Not actually with this company, but they did just quote me £26,381 cost for a year's insurance with them. Someone has to be taking the mick right?… Read Full Review

Report this review
★☆☆☆☆

“They take your money and then more”

Written on: 05/07/2014 by BraydenSnyder (1 review written)

Truly truly aweful experience with this company last year. A clerical error they made and refused to admit. Tried to charge me £180 change! - haggled down to £75 - they had already taken the premium from my bank account so what could I do. Absolutely terrible. Similar to other reviews you just cannot get them on the phone… Read Full Review

Report this review
★☆☆☆☆

“Bad practice”

Written on: 26/06/2014 by SonoraJack (1 review written)

Took out insurance and provided a valid no claims proof on original letterhead which was not accepted and eventually insurance cancelled then demand for full premium payment backed up by threats of debt recovery action, raiding my debit card for payment and finally legal action. Have made a complaint to the insurance regulator. I would never use this company again and strongly advise that you avoid them… Read Full Review

Report this review
★☆☆☆☆

“Financial ombudsman contacted!”

Written on: 06/06/2014 by Joshtom (1 review written)

Bike insurance was cancelled today because they hadn't received payment. Despite the direct debit going through as normal. They have informed me that although they did actually receive the money they cannot reinstate the policy. They gave me a new quote of double the previous one. But offered to waive the cancellation fee. Nice of them? No! Case opened with financial ombudsman. Never known anything like it. !… Read Full Review

Report this review
★☆☆☆☆

“Terrible dervice”

Written on: 06/06/2014 by Anthonyy400 (1 review written)

Tried to insure an imported motorcycle which does not have a registration number yet. They waited for 2 days before calling me about it and telling me that they cannot insure vehicles without reg number, although they should have called me immediately. … Read Full Review

Report this review
★☆☆☆☆

“Hand over fist”

Written on: 30/05/2014 by Zx10rweb45 (1 review written)

Bought insurance from this company ( if you can call it that) they lost my proof of no claims and copy of my licence. Then cancelled my policy and wanted to charge me £75. They keep you hanging in total (in my case) 137 minuets in total on a 0844 number on my mobile as I was away with no phone back policy. My first premium was £280.43 then 4 weeks later after trying to charge me £75 cancelation fee due to them loosing my paperwork it came back as £402.67 otherwise it would have cost me with… Read Full Review

Report this review
★☆☆☆☆

“Don't no how these people sleep at night”

Written on: 20/05/2014 by Dddddddddd123 (1 review written)

First of all, if u have any problems they are impossible to get through to an I think thats deliberate because everyone will complain. They took over 200 pound of me without informing me that they couldn't find my no claims bonus, so they cut it straight off an kept all my money… Read Full Review

Report this review
★☆☆☆☆

“Disgusting Avoid Avoid”

Written on: 16/05/2014

Very bad service - Huge Rip Off - 25% to change cover to same value etc bike - & higher excesses - Typical shark -… Read Full Review

Report this review
★☆☆☆☆

“Insane hidden costs”

Written on: 14/03/2014 by logicman (1 review written)

It's such a shame that these reviews don't come up on the first page of results when you Google "Motorcycle Direct" because people really need to avoid this insurer. I have previously had good experiences with cheap insurers (Hastings Direct being one of them), but Motorcycle Direct are the most unhelpful, inflexible and expensive insurer I have dealt with. Want to amend a policy detail? That will be £50. Want to cancel a policy? That will be £75. Want to get through to someone when… Read Full Review

Report this review
★☆☆☆☆

“Dreadful company”

Written on: 04/03/2014 by Sammysix (1 review written)

They are a plague on the local residents in Thornbury where they are based. Judging from the other reviews on this site they also have crappy service. AVOID… Read Full Review

Report this review
★☆☆☆☆

“MOTORCYCLE DIRECT- WORST OF WORST with no customer...”

Written on: 15/02/2014

MOTORYCLE DIRECT" THORNBURY,BRISTOL. THE WORST INSURANCE COMPANY" I HAVE EVER DEALT WITH" BASED ON AN HONEST BUYING EXPERIENCE" THIS IS MY LENGHY REVIEW, SO YOU MOTORCYCLIST NO ABOUT WHEN THINGS GO WRONG! I just wish i had previously read these reviews, prior to purchasing my Insurance from this total idiot INSURANCE BROKER COMPANY,BASED AT EUROPA HOUSE,MIDLAND WAY,THORNBURY,BRISTOL, OPENING HRS 9-5.30PM CALLED ONE QUOTE DIRECT!AND NOT MOTORCYCLE DIRECT!THEY WOULD LIKE YOU TO BELIEVE!LET'S… Read Full Review

Report this review
★☆☆☆☆

“Avoid this company like the plague”

Written on: 04/02/2014

Not only for all the ridiculous rolling contract admin fee reasons listed by many before me but also for numerous simple admin mistakes made both when setting up and cancelling the policy. Motorcycle direct are not worth the hassles and stress they will cause you. Average call waiting time has been 15 mins to only end up with a rude and incompetent individual at the end of the phone each time. Save your money and time and obtain your insurance elsewhere. I really cannot warn you against this… Read Full Review

Report this review
★☆☆☆☆

“No documents after 9 months”

Written on: 15/12/2013

This company is an absolute joke . No documents , no breakdown cover. They should be reported to the ombudsman for being a bad company . Avoid like rabies… Read Full Review

Report this review
★☆☆☆☆

“Write Your Compliant to the Financial Ombundsem!!! ”

Written on: 13/12/2013

I purchase a motorcycle insurance policy from ‘Motorcycle Direct’ on December 1st. On completing the application, the online form requested that proofs be provided within a week for the No Claims Discount to be applied. I duly provided the material detailed on their guidelines (see below), but a week later, I received a letter stating the documents were insufficient & insisting an additional amount, to the tune of near double my premium, be paid as a consequence. After waiting to speak to… Read Full Review

Report this review
overview