Motorcycle Direct Motorbike Insurance Reviews

★☆☆☆☆
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Motorcycle Direct Motorbike Insurance

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Latest Reviews

★☆☆☆☆

“Ridiculous Cancellation Fees”

Written on: 30/04/2015 by IshaanCross (1 review written)

Contacted this company after they cancelled my policy without warning as I had forgotten to send them my proof of NCD - they didn't bother to send me a reminder. Instead they charged me a cancellation fee that was higher than the cost of the original policy which they graciously reduced to the value of the policy. They flatly refused to give me an opportunity to correct the oversight and were in no way interested in helping me out. Extremely unhelpful and arrogant. I won't go anywhere near… Read Full Review

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★☆☆☆☆

“Terrible customer services ”

Written on: 08/04/2015 by 39Rees (1 review written)

My 16 year old son came off his bike and broke it. When it was clear he was unable to ride it anymore I cancelled the policy . The cost of cancelling the policy was equal to 40% of the cost of the policy, an extortionate charge in anyones book, when I said as much they were indifferent and said if I didn't pay it my 16 year old son would be subject to debt collectors. The whole service and communications on the three occasions I phoned was appalling. STAY CLEAR of this company. The company… Read Full Review

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★☆☆☆☆

“Appalling sales staff.”

Written on: 30/03/2015 by Donovan412 (1 review written)

Sent proof of no claims bonus but policy was still live and had 10 days to expire. No probs will canx it and let you know.We need proof of your no claims bonus,you have it I said,no you need to send us another letter. Heated exchange followed by a sales Xwat telling me "I've told you five times already.XXXing Xwat,never,never been treated like that before by a company keen to get my business. I foresee a short union. Old experienced biker… Read Full Review

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★☆☆☆☆

“Worst Customer Service”

Written on: 23/02/2015 by Nunezck345 (1 review written)

Wanted to change my start date of my insurance which is still one week away, sorry we will have to cancel your policy and start a new one ?? Ok thats fine I say and then they come back and said its £120 more !!! Rates go up daily etc etc I'm told, the policy is only £250 and I've got the same quote again online tonight as I've had all month !!! I'll be cancelling tomorrow and getting charged £25 for the privilege but it will be worth it to not have to give my business to these robbing… Read Full Review

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★☆☆☆☆

“What a joke!!!!!!!”

Written on: 16/02/2015

paid for whole year 136£ rang them after 1 month to cancel policy my refund is 16£ that what left after 1 month insurance shocking AVOID AVOID… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 19/10/2014 by Devon129 (1 review written)

Policy cancelled in June, still waiting today for refund. Payed in full with debt card but couldn't refund to same card!!! Ok will send cheque in the post 19th sep after ring Customer services, still no cheque rang again 10th Oct(can't understand sir should have received cheque, will send replacement out today. 17th no cheque rang Customer services again confirmed no cheque has ever been sent, still awaiting with finance department!!!! Shocking, stay clear… Read Full Review

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★★☆☆☆

“Don't go there”

Written on: 04/09/2014 by Nosanity (1 review written)

I have recently changed my bike during the course of the insurance and yes in the small print it says about the £50 charge to change details which i accept, however having now got my new bike and found out it also has Datatag so phoned to tell them as i thought this would be in there interest, they tried to charge me a further £30 no way!… Read Full Review

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★☆☆☆☆

“Money Takers and BAD customer Service”

Written on: 14/08/2014

Just because they are cheap, don't just go with them. I made this mistake. They send out wrong letters asking for proof of no claims which i send back and 2 weeks later they cancel my policy because they said they did not receive my driving licence copy?????? No letter or phone call telling me this, and argued against it and tried to charge me a cancellation charge. After spending 30 minuets on a pay per minute number they gave me a couple of days to send this even tho they never asked for… Read Full Review

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★☆☆☆☆

“Simple change of vehicle ”

Written on: 02/08/2014 by Bullockvw466 (1 review written)

Expensive charges and unhelpful / ignorant staff - trying to charge more money for a simple change of vehicle half way through the year for same model but newer machine than would cost for a new annual policy - all they are interested in is making excessive charges for supplying a below average service. Dont use this company go elsewhere even if it costs more - it will be cheaper in the long run - i will not renew and never use again… Read Full Review

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★☆☆☆☆

“horrendous!!!!!”

Written on: 27/07/2014 by Trevinory403 (1 review written)

Wanted to change bike on cover (two grades lower) wanted to charge me over £200 on top of current premium. Gave no impression of caring when I objected and said I would cancel. Worst I have come across and I used to work in vehicle insurance… Read Full Review

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★☆☆☆☆

“75 for cancellation plus 50 for insurer!!!”

Written on: 15/07/2014 by Schmidtaa492 (1 review written)

don't insure with them, wasted your time. I've sold the bike after three weeks. I just have been told to pay £140 for cancellation, the insurance cost me over 150 for 12 months… Read Full Review

Martinb99's Comment

Written on: 16/07/2014

Totally agree just been ripped off by them too !! Will never go near them again customer service is the worst I've ever experienced just glad I never had to make a claim I can't imagine!

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★☆☆☆☆

“what the hell?”

Written on: 14/07/2014 by Scarlett490 (1 review written)

Not actually with this company, but they did just quote me £26,381 cost for a year's insurance with them. Someone has to be taking the mick right?… Read Full Review

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★☆☆☆☆

“They take your money and then more”

Written on: 05/07/2014 by BraydenSnyder (1 review written)

Truly truly aweful experience with this company last year. A clerical error they made and refused to admit. Tried to charge me £180 change! - haggled down to £75 - they had already taken the premium from my bank account so what could I do. Absolutely terrible. Similar to other reviews you just cannot get them on the phone… Read Full Review

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★☆☆☆☆

“Bad practice”

Written on: 26/06/2014 by SonoraJack (1 review written)

Took out insurance and provided a valid no claims proof on original letterhead which was not accepted and eventually insurance cancelled then demand for full premium payment backed up by threats of debt recovery action, raiding my debit card for payment and finally legal action. Have made a complaint to the insurance regulator. I would never use this company again and strongly advise that you avoid them… Read Full Review

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★☆☆☆☆

“Financial ombudsman contacted!”

Written on: 06/06/2014 by Joshtom (1 review written)

Bike insurance was cancelled today because they hadn't received payment. Despite the direct debit going through as normal. They have informed me that although they did actually receive the money they cannot reinstate the policy. They gave me a new quote of double the previous one. But offered to waive the cancellation fee. Nice of them? No! Case opened with financial ombudsman. Never known anything like it. !… Read Full Review

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★☆☆☆☆

“Terrible dervice”

Written on: 06/06/2014 by Anthonyy400 (1 review written)

Tried to insure an imported motorcycle which does not have a registration number yet. They waited for 2 days before calling me about it and telling me that they cannot insure vehicles without reg number, although they should have called me immediately. … Read Full Review

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★☆☆☆☆

“Hand over fist”

Written on: 30/05/2014 by Zx10rweb45 (1 review written)

Bought insurance from this company ( if you can call it that) they lost my proof of no claims and copy of my licence. Then cancelled my policy and wanted to charge me £75. They keep you hanging in total (in my case) 137 minuets in total on a 0844 number on my mobile as I was away with no phone back policy. My first premium was £280.43 then 4 weeks later after trying to charge me £75 cancelation fee due to them loosing my paperwork it came back as £402.67 otherwise it would have cost me with… Read Full Review

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★☆☆☆☆

“Don't no how these people sleep at night”

Written on: 20/05/2014 by Dddddddddd123 (1 review written)

First of all, if u have any problems they are impossible to get through to an I think thats deliberate because everyone will complain. They took over 200 pound of me without informing me that they couldn't find my no claims bonus, so they cut it straight off an kept all my money… Read Full Review

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★☆☆☆☆

“Disgusting Avoid Avoid”

Written on: 16/05/2014

Very bad service - Huge Rip Off - 25% to change cover to same value etc bike - & higher excesses - Typical shark -… Read Full Review

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★☆☆☆☆

“Insane hidden costs”

Written on: 14/03/2014 by logicman (1 review written)

It's such a shame that these reviews don't come up on the first page of results when you Google "Motorcycle Direct" because people really need to avoid this insurer. I have previously had good experiences with cheap insurers (Hastings Direct being one of them), but Motorcycle Direct are the most unhelpful, inflexible and expensive insurer I have dealt with. Want to amend a policy detail? That will be £50. Want to cancel a policy? That will be £75. Want to get through to someone when… Read Full Review

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