Written on: 20/05/2013
After a totel mess of an order with a competitir I decided to use Tooled-up. They were slightly more expensive but a pleasure from placing the order to final delivery. You could clearly see the product on the website and after ordering you are constantly aprised of the order and when it will be delivered. I have had no experience with their issues but can honestly say their customer service has been tops for me with my order. (read more)Visit tooled-up.com
Written on: 16/01/2013
I purchased a strimmer in November. After paying days later I am informed it is out of stock. I bought a strimmer from somewhere else. In January I am told it is being delivered. a) I don't want the strimmer and b) I have to pay a total of £16 in shipping costs to receive and return the strimmer. I guess the small print referred to shipping when in stock but Tooled up should have a sent a notification it was back in stock not a shipment notification. Their terms and conditions say that... (read more)Visit tooled-up.com
Written on: 08/11/2012
Tooled-up have a product review facility for items that they sell. I wrote a lengthy review regarding a product and it was less than complimentarty. This wasn't a reflection on Tool-up as a company but on the manufacturer of the item. My review wa balanced fair and not rude or contencious in any way other than I wouldn't reccomend that anyone buy the product. To this day Tooled-up have not published the review. It would appear on looking at the reviews they do publish that if they are... (read more)Visit tooled-up.com
Written on: 05/11/2012
I purchased a Makita nail gun from tooled up, thinking one Makita are a good brand and two tooled up are a reputable company, i used the nail gun fired approx 500 nails then it stopped working, so called tooled up and was met with a less then helpful custer service advisor, who basically talked to me like i was in the wrong, having used several types of nail guns for years i know how to work one!! they advised that if no fault was found i would be charged confident the nail gun was faulty i... (read more)Visit tooled-up.com
Written on: 18/10/2012 by CliffTopClive (2 reviews written)
I have no negative comments at all. I ordered a Bosch 7000 hedge cutter. I ordered this from them as it was the best price i could find on the net. It was delivered within 48 hours. It works a treat. The service was very good as they kept me fully informed of the progress by email. I would most certain use again. (read more)Visit tooled-up.com
Written on: 07/09/2012 by GPSS
I ordered a bosch Hedge cutter 54-20LI at a very good price. Tooled-up emailed me with the delivery date and I was even able to track the time of the day for the delivery. The Hedge cutter arrived on time. The best company I have dealt with. The hedge cutter is fantastic and I should know because I have tried a few. I would recommend them to family and friends. (read more)Visit tooled-up.com
Written on: 21/08/2012 by Drawm (2 reviews written)
As a mobility impaired customer I regularly shop on the internet and usually am very happy. On this occasion I placed an order with Tooled Up. Maybe I missread it and it was fooled up - cos thats how I feel. After 6 days tried unsuccessfully to track my order via their website and had to phone, whereupon I was told my order should be dispatched today. In my view definately a company NOT to do business with ! ! ! (read more)Visit tooled-up.com
Written on: 26/05/2012
Ordered a lawn scarifier on wednesday.During course of day I received 4 emails informing me of order status. The latter of the emails confirmed that my order would arrive on the following day.Early on thursday morning I received another email informing me which delivery company would be delivering my order and was given an estimated one hour time slot of when it should arrive.I am happy to say that the order did duly arrive well within the time slot.Have purchased many items online over... (read more)Visit tooled-up.com
Written on: 19/04/2012 by WJFarr (1 review written)
Don't use this company - they are a dodgy internet outfit. If you get a fault with the goods after 30 days they will refuse to refund or exchange (even though the Sales of Goods Act requires them to) and will force you to go back to the manufacturer. I had only used the item once(Bosch Drill) and it was only 6 weeks since I purhcased the item. I had to go back to my credit card company to get a refund. (read more)Visit tooled-up.com
Written on: 17/05/2011
Poor Poor service! I received a strimmer, one of the screws in the strimmer was damaged and could not be used. I emailed tooled-up and they did not reply. 3 emails later - no reply. They have a very poor attitude to customer service. Price was good, but you pay for what you get - bad service! Do not use them, even if you have to pay a little more - go elsewhere (read more)Visit tooled-up.com
Written on: 06/05/2011
Ordered goods based upon their website saying same day dispatch with next day delivery. Goods took a full week to arrive. I sent numerous e-mails to this company and also filled in their online contact forms, so far no answers or replies have been recieved.
Overall I think their customer service is rubbish and their website dispatch estimate is complete and utter fiction. To top it all off I later discovered that my credit card had been charged before the goods were dispatched - I guess... (read more)
Written on: 31/03/2011
Dodgy company. Only looked up the feedback when I hit problems. They completely cocked up my credit card details, delivery & billing addresses, failed to answer their (premium rate) helpline after automatically redirecting the call, emails from 2 different people not communicating at their end etc etc. A shockingly poor experience and a total waste of time. I have cancelled my order and will go elsewhere, always! (read more)Visit tooled-up.com
Written on: 15/01/2011 by Peter Baines (1 review written)
Ordered Safety boots from Stitched.... sorry, Tooled Up.com at £7, reduced from £40+. As the postage was £10 I ordered some other full cost items to make the order up. Guess what, full cost items arrive but no boots. They have now cancelled these as they can't source them anymore!!!!! (They were listed as in stock, which is why I proceeded). I will certainly be wary of too good to be true offers and will not be using them again. (read more)Visit tooled-up.com
Written on: 07/01/2011
top notch,great order tracking and order updates,will definately use again,will highly recommend this seller to friends and family without hesitation,thank you. (read more)Visit tooled-up.com
Written on: 30/12/2010
Wish i would had read the reveiws first. Am still waiting for my purchase! they said 2-3 days, its been 2-3 weeks now. Given-up calling them, as they keep telling me the same thing and its total lies. I can see some people have given this company 5* rating??? i'm guessing they must be the owners as it really is an awful experiance dealing with 'TOOLED-UP.COM'. I love a bargin too but its just not worth it, as you end-up with nothing....
!!STAY AWAY FROM THIS COMPANY!! (read more)
Written on: 18/12/2010
If you are considering buying from this company, think again there are far more reliable companies out there. Seems from the reviews that this company is very mixed up in how it handles customers, sometimes good but when it goes wrong they are awful. Unfortunately I am in the latter section. Ordered a drill which available 3-4 days then told it was not. Customer service non existant, failing to reply to queries and generally rubbish. 2 months later, have now cancelled and bought elsewhere. (read more)Visit tooled-up.com
Written on: 13/12/2010
Abortion of a company, ordered two different items both times I recieved a email a week later notifying me of cancellation. This is unexceptable if the item is not available 1) you should not be able to confirm order and 2) a notification should be made within 24hrs it is not available not a week. Website is all over the place and not easy to navigate. Try shopping somewhere else folks! (read more)Visit tooled-up.com
Written on: 11/11/2010
It's true most people only leave a review after a bad experience - and I was alarmed after reading these reviews that I was in for a rough time. The Saw was ordered on a Monday and I had a delivery note through the door on the Friday to say my goods had been left in the porch - guess what, no goods. I call the courier who had no way of telling me who or what the goods were (reminds me to write a dud review for them) and then called customer service at tooled-up. They called the courier,... (read more)Visit tooled-up.com
Written on: 10/10/2010
Having only used them once, I found the site very good, I ordered some tools, and they emailed me to tell me when they were despatched. I got the tools 2 days later and they had sharpened them as well. I will use them again in the future. (read more)Visit tooled-up.com
Written on: 17/09/2010
tooled up is totaly rubbish and their sales team is no better,i ordered some work pants and had no emails about when they would be delivered so contacted the SALES TEAM,the woman just didnt care,so i sent a complaint email and guess what....no reply tooled up are a joke avoid deeling with them.. (read more)Visit tooled-up.com
Written on: 06/09/2010
Purchased a tent from these as they were the cheapest on the net (Argos were cheaper but never had it in stock).
It arrived within 2 days but unfortunately it looked like someone had opened the box with a knife to put the packing note inside and the tent was damaged. I was concerned about customer service after the reviews on here but I needn't have been, they were quick and curteous, and after a problem with the item being collected (my workplace sent the driver away rather than sending... (read more)
Written on: 27/08/2010
Bought a gas stove on the friday, am now writing this review a week later with no gas stove as of yet; when i was assured my item would be delivered in 5 days. After phoning the customer services i was told that my item was not even dispatched, was also told that it usally takes 4 to 5 working days to despatch item which will then be delivered next working day. In other words it takes them five days to box it up and then they send it next day delivery???
Also worth noting that i keep getting... (read more)
Written on: 26/08/2010
I placed an order for through bolts etc. They state 3 to 5 days for delivery. I called them after 6 days, as I had recieved no updates, and was told the computers were down so they couldn't check the order status.
I phoned again 1 1/2 hours later and was told they COULD check status but the computers were still down and that the order was still being PICKED!! I called them the next day to be told THE COMPUTERS WERE STILL DOWN!!. so asked to cancel my order. I was then told they couldn't... (read more)
Written on: 12/08/2010
Our Garden fork broke after four months on what was no more than its fifth use (if that). I spoke to them and asked for them to collect and refund. I asked for a refund on their returns form, and also in my covering letter to them. They collected but then ignored my phone call, my returns form and my letter and tried to send me a replacement (which would have been of the same shoddy quality) as under their Terms & Conditions they only refund if the item is less than 30 days old. I told... (read more)Visit tooled-up.com
Written on: 10/08/2010
Paslode service kit never arrived but Tooled Up did not care. advised me to chase it up with Royal Mail myself! refused to provide proof of posting. throughbolts never arrived, but at least they told me that they didn't have them despite advertising them.
on no account ever rely on these people, they don't know what they are doing and don't care about their customers. (read more)
Written on: 24/07/2010
THE worst company I have ever bought from.
Items were meant to be sent within 48 hours, after a week I emailed to ask when they were going to be dispatched - no replies. A week after, items arrived, which, as they were not described properly were not suitable.
Returned the item that was inadequately described on their website, only for them to refuse refund saying 'item had been damaged when putting it together' - this item had not even been assembled (nor attempted)! They are refusing to... (read more)
Written on: 21/05/2010
Often people only write a review when things go wrong. Ordered 12.30pm and tent arrived 8.50am next morning! (read more)Visit tooled-up.com
Written on: 28/04/2010 by Andrew Marshall (1 review written)
Tooled-up appears to be excellent value for money but don't be fooled, I have recently bought some more machinary but following the experience of terrible delivery, faulty goods and a threat of court because they failed to collect the faulty goods I did not go back to tooled-up. I would plead with any sane person to avoid this company who thinks customer service is shouting and threatening there customers with legal action to cover up there own mistakes. (read more)Visit tooled-up.com
Written on: 28/04/2010
Ordered 2 long handled garden trowels from the website and when they arrived they were the shorter versions (their mistake!) so I phoned to get them replaced. First of all the incorrect items had to be returned which today is the fourth day I have waited in for them to be collected despite pre-arranged dates and its not looking good today either!!
Excuses range from from address given is wrong to the collection place is a building site (which they don't deliver to)despite them been... (read more)
Written on: 30/03/2010 by SEANROBERTSON (1 review written)
RETURNED PRODUCT AS IT SAYS ON THE WEBSITE AS IT WAS NOT WHAT I WANTED.I RECIEVED A PHONE CALL TO TELL ME BECAUSE I WAS BUYING ON BEHALF OF A BUISNESS THEY WERE GOING TO CHARGE ME 20% OF THE COST OF THE ITEM AS THEY HAD TO BUY IT IN SPECIALY.THEY NEVER SAID THIS ON THE WEBSITE AND THERE IS NO REFERENCE ON THE TERMS AND CONDITIONS.THIS WILL COST MY COMPANY ABOUT £70.00 THEY DID NOT CARE THAT I WOULD NEVER USE THEM AGAIN,VERY BAD CUSTOMER SERVICE.STAY WELL!! AWAY. (read more)Visit tooled-up.com
Written on: 23/03/2010
Appalling Company. Wife used them without checking with me, as I know from previous to steer away from them. Pay more somwhere else, but get what you want and someone who provides any customer service. (read more)Visit tooled-up.com
Written on: 03/01/2010
terrible, terrible, customer service !!!.
i would not buy from them ever again and would urge people not to use their services at all, no matter how cheap an item is.
while i was pleased with my original purchase, i became shocked that only 2 months later the item became faulty. i would have expected better quality
from dewalt to be honest. originally, i thought it was a rock solid item but apparently its not. i wrote a praising review of this tool on their website but i wrote it 2 days... (read more)
Written on: 23/11/2009
Unbelievably bad customer service. Rude, officious, inflexible and arrogate ... I could go on. End results was I cancelled my order. Whilst it may have been marginally cheaper to order from here - the time wasted in trying to resolve has cost far more than i saved. (read more)Visit tooled-up.com
Written on: 17/11/2009 by Kevpw (1 review written)
I bought a torch for my father-in-law back in April (7 months ago). It arrived a few days after the stated delivery date, but I was happy with the torch.
Then a few days ago received an confusing email, so I contacted them. I was told they had started court proceedings for not paying for goods & I must pay for the goods & court fees. There was an error with their system & they did not debit my card at the time of purchase.
I said I would happily pay for the goods immediately - but they... (read more)
Written on: 31/10/2009
I was a little hesitant to order from tooled-up.com after reading some of the negative comments posted here, however they were the cheapest around for the safe that I was looking for (£80 cheaper) and did have it in stock.
I phoned them first and confirmed stock availability and delivery. I then placed my order online and also ordered a home tool kit and hammer at the same time (things which I had been needing for some time, but had never got round to purchasing). Their website estimated... (read more)
Written on: 03/07/2009
Tooled-Up didn't send out an item satisfactorily, missing a part. they didn't seem to take this seriously, no urgency to help me. it was as if it was my fault and i was the one causing the problems. as my emails and phone calls became incrasingly more annoyed and irritated, they made no effort to placate me or keep my custom. they almost seemed happy when i cancelled the order in the end (read more)Visit tooled-up.com
Written on: 29/05/2009
Very Very VERY poor customer service a bought a makita brushcutter/line cutter. when it arrived it did not have the line head. I phoned Tooled-up they said it was wrongly descibed and makita do not make a line head and they could only offer me a refund. I then researched it on the internet and found that you could get a line head. I phoned them back and they said that they don't provide it so I asked for £20 off so that I could buy the line head myself they were just rude and no concept of... (read more)Visit tooled-up.com
Written on: 10/05/2009
Order Makita drill/driver from Tooled-Up. Excellent value even with delivery costs included. Free drill/driver set. Ordered Sunday afternoon, Delivered Wednesday AM. Very Good. (read more)Visit tooled-up.com
Written on: 19/01/2009 by Kyeong Soo Kim (1 review written)
I ordered a glue gun together with glue sticks on 31st December based on the information on their web page for the price and the availability.
After a week or so (delay was understandable due to holiday season) only glue sticks were delivered with a notice saying that there was no stock for the glue gun and it would be available around 17th. Yesterday, there was a second e-mail notice for no stock for the glue gun, this time saying it would be available around 29th or so.
So there would be a... (read more)
Written on: 15/10/2008 by corporal clegg
I was greeted by a seemingly abrupt and rude assistant who appeared to have no grasp of the ethos of good customer service and I felt they made absolutely no attempt what so ever to offer any assistance with my product query. Had I phoned them before submitting my order online I would never have purchased through this firm.
The product that I have ordered is yet to arrive so I am unable to make a judgement on the product itself or the delivery service.
Nevertheless, the experience that I... (read more)
Written on: 02/10/2007 by strangelad (15 reviews written)
I bought a lawnmower from Tooled Up last summer, when my Flymo burnt itself out. Everything went as planned, and I thought they were quite good. Not so...
I've just ordered a Leaf Blower/Vaccuum for my Dad's birthday, which was ordered on Thursday with 48 hour dispatch. I am still waiting for dispatch on Monday evening, so I emailed them. I was told that 48 hour dispatch meant that the item was dispatched in 48 hours, not delivery. I explained that I knew the meaning of the word and that... (read more)
Written on: 09/03/2007 by FFan (5 reviews written)
Neglected to send a confirmation email after order was placed (the email address I gave them was accurate). My account online also showed no orders awaiting despatch. Tried to cancel order as was told it would take 5 days despite being told there was a 48hour turnaround on item. Next day received email to say couldn't cancel as it was sent out that morning.
Wanted to return item after pathetic customer service but was going to have to pay postage.
I suggest that you Avoid This Site! (read more)
Written on: 28/11/2006 by mustafaz (2 reviews written)
This must be about the only company on the internet that requires only one click on the 'confirm order' box. To do otherwise e.g. double click (which let's face it, is not uncommon when working on a computer), will result in you being charged and sent the same item however many times you click on the mouse. This is so, even though you have only completed one order form and specified the quantity required as one. When you contact them, they will say it was your fault for clicking too much and... (read more)Visit tooled-up.com
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