Crocus Reviews - www.crocus.co.uk

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★★★★☆
3.7 / 5
From 8 reviews
72% of users recommend this
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★★☆☆☆

“poor quality plants - poor value for money ”

Written on: 20/05/2014 by vuBroussard459 (1 review written)

Fast delivery. Terrible plants - stressed, limp yellow leaves, broken shoots & stems & all for £8 a plant. My suggestion - buy elsewhere … Read Full Review

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★★☆☆☆

“The Rolls Royce of garden centres - I really wish it was ”

Written on: 27/03/2013 by JDS05 (1 review written)

I have had a relatively poor experience with Crocus. I made a significant order, some of the plants were poorly packed and arrived upside down .......... I tried to make changes at least 3 days before the delivery but was told I couldn't and hence some plants were delivered that I didn't want and which I now have to return at my cost. The emails with the customer service team are brief (terse) or just not particularly helpful. On one call to order new plants I was told to call back later… Read Full Review

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Traw's Response to JDS05's Review

Written on: 11/04/2013

i had a similar experience with many other online plant stores, until i found crowders who were amazing! their customer service is great and plants and packaging really good! i would recommend them to anyone!

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1Katya's Response to JDS05's Review

Written on: 26/04/2013

Last year most of my plants from Crocus were dead on arrival, & looked like pot rooted left-overs/rejects. It was awful to see plants in this condition and I was shocked anyone could send them out. I now shop from my local garden centre, my pet shop! and off Ebay - where I have received some beautifully healthy and cared for plants at a fraction of Crocus prices, from individuals who really love their plants. When I first shopped at Crocus some years ago now, I really thought they had the WOW factor, but not any more.

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★★☆☆☆

“flowers delivered ”

Written on: 20/03/2013

Ordered hand tied flowers for Christmas - arrived two days late without water and half dead. Did not last very long. Very disappointed… Read Full Review

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★★☆☆☆

“Good quality plants, poor communication and delivery”

Written on: 12/04/2012

I ordered two time from Crocus. The website is indeed fantastic and the quality of the plants are good. My first delivery of anti cat deterrent Silent Roar, has still not turned up after they ignored the notes in the comment box on delivery. I have asked for a refund, which I am still waiting to hear back for. The second package was £138 worth of plants. I received a phone call from the courier who was outside my door, whereas Crocus did not even advise of a delivery date, let alone a time. I… Read Full Review

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★★☆☆☆

“Cannot get through to Customer Services”

Written on: 26/09/2011 by Rosiemaggs (1 review written)

I have an issue with the mower I bought. That's ok as things aren't always right to start with, but it's what happens next that's important. Sadly the Customer Service from Crocus isn't there to follow it up. Over a week later and still no reply to my email, and calls to customer services keep getting 'bounced' to the order line. Even they say that customer services is poor at the moment. I've used Crocus before, but I won't any more… Read Full Review

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★★☆☆☆

“I ordered from Crocus via Homebase last year and the...”

Written on: 16/05/2011

I ordered from Crocus via Homebase last year and the service and quality were excellent. Not so this year, my order didn't come from directly from Crocus but from a company called Jersey Plants Direct and their service was dreadful. On the 9th March I ordered Begonias, trailing and upright and Balcony Geraniums. One week later I received a package containing ordinary geraniums a much cheaper variety than ordered - I sent a photograph to customer services and they agreed to send a replacement… Read Full Review

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Guest's Comment

Written on: 23/08/2011

Hi,

Really sorry to hear that you had a bad experience with the bedding plants. We had a problem with the supplier in question and have changed them for the next season.

Hopefully, you will have a much better experience next time.

Kind regards,
Crocus Team

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★★☆☆☆

“On boy - wish I'd looked at this site before ordering...”

Written on: 17/04/2010

On boy - wish I'd looked at this site before ordering from Crocus! I'm getting really concerned that what I have ordered is not going to arrive and can't sem to get anywhere with customer service who weren't rude just disinterested. Fingers crossed and am I relieved I did at least use credit card… Read Full Review

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★★☆☆☆

“Although the plants I ordered came on time and the...”

Written on: 15/04/2010

Although the plants I ordered came on time and the website is really well prepared the quality of the plants I was sent has a lot to ask for. They looked just terrible and nothing like advertised on the website. Very disappointed… Read Full Review

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