Crocus Reviews - www.crocus.co.uk

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★☆☆☆☆

“Wrong plants!”

Written on: 16/06/2014 by WallsRobert (11 reviews written)

After twice buying what where supposed to be Lavender Hidcote from other garden centres which turned out to be something else, I decided to buy from Crocus, as I imagined they might be able to supply the correct variety. I picked up eight healthy plants that have grown well but they, once again, are clearly not Hidcote as they have flowered grey and not blue. I find it incredible that a supposedly professional supplier cannot supply the correct variety!… Read Full Review

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★☆☆☆☆

“Some OK plants, rubbish service”

Written on: 14/06/2014 by Jaysong173 (1 review written)

Large order arrived swiftly: reasonable plants, nothing special. I planted immediately and most are doing OK. However, the anemone japonica White Swan, which I planted within a metre of, and in identical conditions to, a thriving clump which I planted last year have wilted and died within a week despite proper preparation and watering. I have emailed twice with a photograph and had no response. I have phoned the customer care line twice, and each time been put through to the order line who… Read Full Review

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★☆☆☆☆

“Crocus ignored all contacts regarding poor quality...”

Written on: 01/10/2013 by joffi (1 review written)

We bought a rotavator from these people 18 months ago. It had less than 24 hours total use and the plastic control lever snapped off, so we contacted them about it, first by email and then recorded delivery. They have ignored both. Don't expect any sort of service if things go wrong, they don't want to know… Read Full Review

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★☆☆☆☆

“Good customer service - awful plants”

Written on: 17/08/2013 by GardenerinFrance (1 review written)

Having ordered 8 items only seven arrived in the most appalling condition. Most were half dead and had been squashed into the packing box. Arrived after a week not the 2/3 days promised. Plants could be bought from a nursery at lower prices and better condition. However customer service was excellent and I was offered a full refund and collection of plants immediately… Read Full Review

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★☆☆☆☆

“Terrible service and rip off prices”

Written on: 27/06/2013

Ordered and waited and waited. Finnaly the plants arrived. Very small and in poor condition. I would not have paid half the price had I bought them from B & Q. Very poor customer servics ~~~ you can not contact them… Read Full Review

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1Katya's Comment

Written on: 20/08/2013

Yes, you would probably do better to buy from B & Q next year. This is the company that bedecked the Queen's Jubilee Barge, believe it or not, so there is definitely and 1st class and a 3rd class, depending who you are...

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★☆☆☆☆

“Terrible value”

Written on: 10/06/2013

I only recieved half of my order, some of the plants were broken the rest were the worst quality you could get! They dumped it outside my house in a broken box! I tried to ring them but no one was taking responsibility and kept me waiting me on the phone (at ?p a minute) and then passing me from one clues less department to another. Finally they arranged to come and pick it up and issue a refund but they didn't come on the day we arranged and I am still waiting for my refund from May!… Read Full Review

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★☆☆☆☆

“Echinacea Hell!”

Written on: 30/05/2013 by Braidman (3 reviews written)

Ordered 9 echinacea plants through The Daily Telegraph but the invoice was from Crocus, they arrived well packed but the ""plants"" in 9cm pots were only single shoots not plants as I know them! The compost was completely sodden, and most of the ""plants"" were completely rotten, just mush! They replaced 7 of them, these arrived from RHS plants, and were exactly the same as before! When I contacted them again they said after about a week waiting that they had contacted one of their gardening… Read Full Review

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1Katya's Response to Braidman's Review

Written on: 05/06/2013

I complained about my order of plants (that were not even fit to be planted in my garden) in a detailed letter to one of the Directors, who couldn't even be bothered to reply. I accepted a refund of half cost, which was a mistake, as the plants went on to die completely. Yes it is shame on them: as well as Chelsea, they supplied the plants for the Jubilee Barge last year.

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★☆☆☆☆

“terrible customer service”

Written on: 28/05/2013

I would not ever use this company. I wanted to purchase a plant on special offer, however when I added it to my basket and went to the checkout, it was giving me the normal price. I phoned their customer service to check and the lady told me I was wrong. When I very politely pointed out that there was obviously a problem on their website and what we could do about it, she shouted at me and put the phone down. Honestly, I have never ever encountered such hostile and terrible customer service… Read Full Review

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Bassstudy's Comment

Written on: 06/11/2013

Very useful words, thank you!

Good rule to read such comments before buying.

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★☆☆☆☆

“So, so disappointing - never again”

Written on: 17/05/2013

I've recently ordered a large selection of plants from Crocus, excellent site, easy to compare plants, ideal for planning new borders (as I am doing) but Oh! So disappointing - plants arrived badly packaged, agapanthus crushed together in flimsy cardboard boxes that weren't strong enough to take the weight of the plants let alone stand up to the rigours of the delivery man! Shrubs in very poor condition, smaller plants just left to rattle around in boxes resulting in everyone of them arriving… Read Full Review

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★☆☆☆☆

“Ignored Delivery instruction, ambiguity on delivery ”

Written on: 04/09/2012

Ordered a plant with crocus. took 4 days to arrive, note stated 'within 2-3 days'. When queried, they advised that their courier does not operate on Saturdays, which is fair enough, but this is not made explicit at any stage of the ordering process, nor on the website so far as I can see. All they need to do to remove this ambiguity is change the wording to 'within 2-3 working days'. Second point, delivery instruction completely ignored, negating the whole purpose of it. Asked for the package… Read Full Review

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1Katya's Comment

Written on: 08/09/2012

I don't want vouchers either for poor goods or service - & they never include postage - but seem more like a marketing incentive to buy again. I addressed the problems I had with this company to director level, but they didn't take the time to reply to me personally, which somewhat surprised me, nor did they address the issues I made about abysmal plants etc. I doubt if I will buy from this company again, and as you say there are many alternatives out there. At least your plant was alive!

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Crocuscustomerservices's Comment

Written on: 26/09/2012

Good morning

We're very sorry to hear that your recent shopping experience with us wasn't a positive one. Please e-mail customerservices@crocus.co.uk with your order details (please mark the e-mail for my attention), and we'd be happy to refund your delivery charge by way of apology.

Best Regards

Jo
Team Leader
Customer Services - Crocus.co.uk



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★☆☆☆☆

“Telegraph garden shop - beware”

Written on: 04/09/2012

I made a purchase though the Telegraph Garden Shop who, as I understand it and as far as I can tell, use Crocus as their supplier. I ordered a ‘wedding cake tree’ which arrived late, dry, wilting, and with brown leaves and huge insect bites out of the foliage. It was also very small. It was not fit for sale. Needless to say, I won’t be using either company in the future… Read Full Review

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1Katya's Comment

Written on: 08/09/2012

Think Telegraph and Crocus are one and the same ...

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Crocuscustomerservices's Comment

Written on: 26/09/2012

Good morning

We're very sorry to read your comments. Please could you e-mail us: customerservices@crocus.co.uk with your Telegraph order number (please mark the e-mail for my attention) and I'd be happy to look into this for you.

Best Regards

Jo
Team Leader
Customer Services - Crocus.co.uk

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★☆☆☆☆

“Purchased some fruit bushes from their website. Box...”

Written on: 06/07/2012

Purchased some fruit bushes from their website. Box arrived well packaged. Unfortunately upon opening fruit flies took over our flat. Plants were in terrible condition with what appeared to be white bug casings on the leaves which were in the process of curling up and dying. I did receive a refund however though no offer of healthy replacements was made I would not have taken the chance… Read Full Review

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★☆☆☆☆

“poor plants”

Written on: 22/06/2012 by gclark (1 review written)

Having ordered erigeron kavinskianus the plant arrived wirh more dead flowers than live ones Contacted crocus with complaint another one was sent but it was much worse than first one . I will not order from crocus again and would not recommend them to anyone… Read Full Review

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★☆☆☆☆

“Extremely poor customer service .”

Written on: 17/06/2012

I have an missing item on my order and calls to the customer services hotline are always diverted to the order line instead. Still no response from customer services even after I have left several messages and sent 2 emails. I would give no star if there is a such an option. I will not recommend anyone to use this website. … Read Full Review

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★☆☆☆☆

“dreadful”

Written on: 15/06/2012

Have used Crocus for many years, always have had lovely plants. Chose to pay the extra this year for my veggies. Should have arrived in May, some arrived in early April - in a dreadful state. Some didn't even have any roots. I have to say, that these were quickly replaced - but with more poor quality plants. the second part of my order did not arrive when it should have done. So contacted Crocus, to be told that it was nothing to do with them, as the plants come from a direct supplier - though… Read Full Review

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★☆☆☆☆

“Dreadful customer service”

Written on: 08/06/2012 by apricey (1 review written)

the site and selection is great but the customer service is appalling. It takes days for them to respond to emails and the calls to customer service are redirected to the order line. The delivery is inflexible and they give you no notice (despite asking repeatedly for an update on when the goods would arrive). They also managed to loose one of the two boxes in the consignment. seriously, it's not worth the bother of using them (don't be fooled by the nice website like i was!). I will NEVER use… Read Full Review

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★☆☆☆☆

“damaged plants and unavailble customer services”

Written on: 30/05/2012

I ordered several plants via RHS website, the fist batch arrived damaged, I called customer services to complain, unable to speak to anyone - it's now 5 days. I have instructed them to cancel the rest of my order....as I can't have this hassle again. who knows what is happening, will do a charge back at the bank and never order through them again - or the RHS website as it is Crocus.co.uk your actually dealing with. Disasterous - shop local I say… Read Full Review

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★☆☆☆☆

“items not delivered ”

Written on: 18/05/2012

I ordered plants and was awaiting delivery of the said items. About two weeks later I recieved a message on my answer phone that the had been delivered and refused. I emailed the company for some explaination informing I had not recieved any delivery. They responded advising items delivered and refused. I have emailed again requesting clarification awaiting reply. Meanwhile having to source plants elsewhere… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 07/05/2012

Ordered 3 dahlia tubers, all different varieties, along with other plants in January/February. One of the dahlia stalks was rotten and none of the tubers were labeled but e mailed to let them know along with a photograph of the tuber, expecting that they would simply replace it, it was not expensive. Despite another complaint they insisted that the tuber would grow. It did not, it was never of merchandisable quality. I have complained further and they will refund the cost of all three tubers… Read Full Review

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★☆☆☆☆

“Non-existstent customer service”

Written on: 01/04/2012 by Sharbrad (1 review written)

Ordered a couple of water butts a stand and accessories. Parcels arrived labelled 1 of 2 and 2 of 2 which was a water butt and a stand. Clearly only one water butt had been sent. Tried to contact customer services on 6 occasions at various times of the day, always transferred to the order line because no one could be bothered to pick up. Left 2 call back messages, no one bothered to contact me. Managed to finally contact them via email when they, given the information above had the audacity to… Read Full Review

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