Crocus Reviews - www.crocus.co.uk

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★★★★☆
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Latest Reviews

★☆☆☆☆

“Appalling company”

Written on: 07/05/2016 by OliveWalsh (1 review written)

Customer service???? Absolute joke! I've used crocus several times (NEVER AGAIN) it started off well, plants were good quality, delivery good etc....last two deliveries I have had a problem ....absolutely no reply to emails....on the phone they can't help you as the customer centre is another building and they can't transfer you!!! I am absolutely appalled that they can treat customers so badly. AVOID (incase you ever have a problem that you want resolved!)… Read Full Review

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★☆☆☆☆

“Conned by free next day delivery offer”

Written on: 28/04/2016 by Ryan334 (1 review written)

Typed in FREEDEL at checkout but was charged £6.99 for delivery. Money taken in a flash. Spent the rest of the morning trying to cancel the order, it has been despatched anyway with delivery charge. I was given the run around by 3 customer services staff, fobbing me off with stupid reasons for free next day delivery not meaning free next day delivery. They were going to sort it out, they have now gone home without doing a thing. I am disgusted, I feel as though I have been tricked. If I had… Read Full Review

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Deceitful3's Comment

Written on: 29/04/2016

Crocus Customer Services emailed to say that £6.99 has been credited to my account and their IT department has been told of the problem.
The young lady who dealt with this deserves full marks, and she has restored my faith in the company!

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★☆☆☆☆

“never again!”

Written on: 11/04/2016 by l_Reiske (1 review written)

I ordered £200 worth of plants from this company. When they arrived one whole box (out of 3) were missing. I rang their customer service number about 40 times over the course of 48 hours, they didn't answer once! I instead rang their sales line, they refused to help. I emailed three times, no response. The missing plants eventually turned up. All plants were tiny and raggedy. Could have bought plants three times bigger for the same price from local garden centre. So, so disappointed, would… Read Full Review

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★☆☆☆☆

“Very disappointed ”

Written on: 17/02/2016 by flWood364 (1 review written)

Will not be ordering any from crocus again. I ordered several items, most available for delivery in 2-3 days but one item within 4 weeks. Only upon confirmation of the order did it say that everything would arrive in the longest time stated. As most of the items were birthday presents this was no good so I emailed crocus and was told I would have to pay two delivery charges or could cancel the items that would take longest. Decided to cancel the whole order as this was not made clear during… Read Full Review

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★★★★★

“A pair of cracking plants ”

Written on: 10/07/2015 by jamminjuda (1 review written)

Bought a couple of Solanum Glasnevin from the Waitrose Garden website (waitrosegarden.com) and received the plants in two days from Crocus. All the text and pictures on the Waitrose site match Crocus own site, but Waitrose were offering discounts not available on the main site, so it's worth pricing your purchases from Crocus on both sites before buying. Received a surprisingly big box, about 5 feet tall, which to my delight contained 2 substantial plants. They were much larger than I'd… Read Full Review

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★★★★★

“Highly recommend ”

Written on: 20/03/2015 by ChristinaRuby (1 review written)

From ordering over the phone to the delivery I can not find fault, the plant was packed so well it looked more like a present than a parcel. It arrived within the 2 days stated and the plant is in lovely condition, the soil had not dried out and the plant was none the worse for it Journey. I shall be buying more plants from CROCUS and have no hesitation in recommending them. Happy days ahead now at last I have found a reliable online nursery. Christina… Read Full Review

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★★★★★

“Cracking Crocus!”

Written on: 14/08/2014 by MacLean1972 (1 review written)

A clear and refreshing site. Friendly approach incl. photo and name of person dealing with your order. Prompt delivery, well packaged and healthy plants. A little more expensive than the previous site that I purchased from but worth it for better quality plants… Read Full Review

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★★★★★

“Quick delivery and perfect plants”

Written on: 29/07/2014 by EllyD (1 review written)

I've used Crocus twice for the first time this month and both orders arrived in a couple of days and in perfect order. The plants are so well boxed. Based on both experiences I would recommend them… Read Full Review

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★★★★☆

“.Generally Good.”

Written on: 10/07/2014 by WilsonSmith318 (1 review written)

Crocus supply online a large selection of quality plants. Early ordering in the year is recommended as they sell out quite quickly of many popular plants. Sometimes you do received the wrong variety, but if you send the a photograph of the plant you do receive a full refund. The plants are overpriced sometimes. But delivery is inexpensive and plants well packed. The best overall garden plants company on the U.K internet… Read Full Review

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★☆☆☆☆

“Wrong plants!”

Written on: 16/06/2014 by WallsRobert (12 reviews written)

After twice buying what where supposed to be Lavender Hidcote from other garden centres which turned out to be something else, I decided to buy from Crocus, as I imagined they might be able to supply the correct variety. I picked up eight healthy plants that have grown well but they, once again, are clearly not Hidcote as they have flowered grey and not blue. I find it incredible that a supposedly professional supplier cannot supply the correct variety!… Read Full Review

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★★★★★

“Always very happy”

Written on: 16/06/2014

I have probably spent thousands over the years ordering direct from Crocus. I agree not always the cheapest but only very rarely have I not been impressed by the quality of the plants. I recently lost a clematis from them and they emailed me on sunday ( a day after sending the pic of the dead plant) to say a replacement is out this week. If you use some of the other online plant providers you will understand what bad customer service and poor quality plants are. I cant recommend highly enough… Read Full Review

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★☆☆☆☆

“Some OK plants, rubbish service”

Written on: 14/06/2014 by Jaysong173 (1 review written)

Large order arrived swiftly: reasonable plants, nothing special. I planted immediately and most are doing OK. However, the anemone japonica White Swan, which I planted within a metre of, and in identical conditions to, a thriving clump which I planted last year have wilted and died within a week despite proper preparation and watering. I have emailed twice with a photograph and had no response. I have phoned the customer care line twice, and each time been put through to the order line who… Read Full Review

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★★☆☆☆

“poor quality plants - poor value for money ”

Written on: 20/05/2014 by vuBroussard459 (1 review written)

Fast delivery. Terrible plants - stressed, limp yellow leaves, broken shoots & stems & all for £8 a plant. My suggestion - buy elsewhere … Read Full Review

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★★★★☆

“Good service”

Written on: 12/05/2014 by ZaniyahJones (1 review written)

My order fro Crocus arrived very very well packed, beautiful plants. I had a concern with 2 plants emailed crocus and they got straight back to me. They offered a full refund, so my concerns were sorted within a few hours. Excellent customer service. I have also ordered crocus stock through Waitrose and again excellent packaging, and excellent plants. Would use again, in fact I have placed another order… Read Full Review

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★★★★☆

“Very efficient and nice plants”

Written on: 07/04/2014 by ArabellaGarrett280 (1 review written)

The plants came in 3 days. They were well packed and the plants were very good. They were at the correct stage of growth for the variety at this time of year - not the overblown forced plants you get from a garden centre. If I had one gripe, the order telephone number was I think a more expensive number and the lady who took the order wasn't familiar with the names of the plants and I had to keep repeating the names and spelling some… Read Full Review

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★☆☆☆☆

“Crocus ignored all contacts regarding poor quality...”

Written on: 01/10/2013 by joffi (1 review written)

We bought a rotavator from these people 18 months ago. It had less than 24 hours total use and the plastic control lever snapped off, so we contacted them about it, first by email and then recorded delivery. They have ignored both. Don't expect any sort of service if things go wrong, they don't want to know… Read Full Review

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★☆☆☆☆

“Good customer service - awful plants”

Written on: 17/08/2013 by GardenerinFrance (1 review written)

Having ordered 8 items only seven arrived in the most appalling condition. Most were half dead and had been squashed into the packing box. Arrived after a week not the 2/3 days promised. Plants could be bought from a nursery at lower prices and better condition. However customer service was excellent and I was offered a full refund and collection of plants immediately… Read Full Review

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★★★★☆

“Good online company”

Written on: 05/08/2013 by Deardeer (2 reviews written)

I've used a dozen online plant companies, amongst them, Crocus is by far the best in terms of the Contact-ability, speed of delivery and quality of plant. The value for money side is not so great comparing to local nursery, especial when you take into account of the delivery charge. I read some previous reviews about the size of the plants and damaged plant in transport. It will happen when you are shopping online. You don't always get what you think you will get. I used to order flowers… Read Full Review

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★☆☆☆☆

“Terrible service and rip off prices”

Written on: 27/06/2013

Ordered and waited and waited. Finnaly the plants arrived. Very small and in poor condition. I would not have paid half the price had I bought them from B & Q. Very poor customer servics ~~~ you can not contact them… Read Full Review

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1Katya's Comment

Written on: 20/08/2013

Yes, you would probably do better to buy from B & Q next year. This is the company that bedecked the Queen's Jubilee Barge, believe it or not, so there is definitely and 1st class and a 3rd class, depending who you are...

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★★★★★

“Fab! An amazing business ”

Written on: 27/06/2013

Amazing healthy plants delivery always as promised and plants arrive in spectacular condition as well as extremely well packaged. The Myrtle I ordered has already grown two inches within a week! I also ordered a Clematis which Crocus decided not to send as they were concerned about the quality and they organized a refund immediately! Brilliant service would certainly recommend to anyone… Read Full Review

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