Crocus Reviews - www.crocus.co.uk

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★★★★☆
3.7 / 5
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Latest Reviews

★★★★☆

“.Generally Good.”

Written on: 10/07/2014 by WilsonSmith318 (1 review written)

Crocus supply online a large selection of quality plants. Early ordering in the year is recommended as they sell out quite quickly of many popular plants. Sometimes you do received the wrong variety, but if you send the a photograph of the plant you do receive a full refund. The plants are overpriced sometimes. But delivery is inexpensive and plants well packed. The best overall garden plants company on the U.K internet… Read Full Review

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★☆☆☆☆

“Wrong plants!”

Written on: 16/06/2014 by WallsRobert (11 reviews written)

After twice buying what where supposed to be Lavender Hidcote from other garden centres which turned out to be something else, I decided to buy from Crocus, as I imagined they might be able to supply the correct variety. I picked up eight healthy plants that have grown well but they, once again, are clearly not Hidcote as they have flowered grey and not blue. I find it incredible that a supposedly professional supplier cannot supply the correct variety!… Read Full Review

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★★★★★

“Always very happy”

Written on: 16/06/2014

I have probably spent thousands over the years ordering direct from Crocus. I agree not always the cheapest but only very rarely have I not been impressed by the quality of the plants. I recently lost a clematis from them and they emailed me on sunday ( a day after sending the pic of the dead plant) to say a replacement is out this week. If you use some of the other online plant providers you will understand what bad customer service and poor quality plants are. I cant recommend highly enough… Read Full Review

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★☆☆☆☆

“Some OK plants, rubbish service”

Written on: 14/06/2014 by Jaysong173 (1 review written)

Large order arrived swiftly: reasonable plants, nothing special. I planted immediately and most are doing OK. However, the anemone japonica White Swan, which I planted within a metre of, and in identical conditions to, a thriving clump which I planted last year have wilted and died within a week despite proper preparation and watering. I have emailed twice with a photograph and had no response. I have phoned the customer care line twice, and each time been put through to the order line who… Read Full Review

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★★☆☆☆

“poor quality plants - poor value for money ”

Written on: 20/05/2014 by vuBroussard459 (1 review written)

Fast delivery. Terrible plants - stressed, limp yellow leaves, broken shoots & stems & all for £8 a plant. My suggestion - buy elsewhere … Read Full Review

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★★★★☆

“Good service”

Written on: 12/05/2014 by ZaniyahJones (1 review written)

My order fro Crocus arrived very very well packed, beautiful plants. I had a concern with 2 plants emailed crocus and they got straight back to me. They offered a full refund, so my concerns were sorted within a few hours. Excellent customer service. I have also ordered crocus stock through Waitrose and again excellent packaging, and excellent plants. Would use again, in fact I have placed another order… Read Full Review

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★★★★☆

“Very efficient and nice plants”

Written on: 07/04/2014 by ArabellaGarrett280 (1 review written)

The plants came in 3 days. They were well packed and the plants were very good. They were at the correct stage of growth for the variety at this time of year - not the overblown forced plants you get from a garden centre. If I had one gripe, the order telephone number was I think a more expensive number and the lady who took the order wasn't familiar with the names of the plants and I had to keep repeating the names and spelling some… Read Full Review

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★☆☆☆☆

“Crocus ignored all contacts regarding poor quality...”

Written on: 01/10/2013 by joffi (1 review written)

We bought a rotavator from these people 18 months ago. It had less than 24 hours total use and the plastic control lever snapped off, so we contacted them about it, first by email and then recorded delivery. They have ignored both. Don't expect any sort of service if things go wrong, they don't want to know… Read Full Review

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★☆☆☆☆

“Good customer service - awful plants”

Written on: 17/08/2013 by GardenerinFrance (1 review written)

Having ordered 8 items only seven arrived in the most appalling condition. Most were half dead and had been squashed into the packing box. Arrived after a week not the 2/3 days promised. Plants could be bought from a nursery at lower prices and better condition. However customer service was excellent and I was offered a full refund and collection of plants immediately… Read Full Review

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★★★★☆

“Good online company”

Written on: 05/08/2013 by Deardeer (2 reviews written)

I've used a dozen online plant companies, amongst them, Crocus is by far the best in terms of the Contact-ability, speed of delivery and quality of plant. The value for money side is not so great comparing to local nursery, especial when you take into account of the delivery charge. I read some previous reviews about the size of the plants and damaged plant in transport. It will happen when you are shopping online. You don't always get what you think you will get. I used to order flowers… Read Full Review

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★☆☆☆☆

“Terrible service and rip off prices”

Written on: 27/06/2013

Ordered and waited and waited. Finnaly the plants arrived. Very small and in poor condition. I would not have paid half the price had I bought them from B & Q. Very poor customer servics ~~~ you can not contact them… Read Full Review

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1Katya's Comment

Written on: 20/08/2013

Yes, you would probably do better to buy from B & Q next year. This is the company that bedecked the Queen's Jubilee Barge, believe it or not, so there is definitely and 1st class and a 3rd class, depending who you are...

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★★★★★

“Fab! An amazing business ”

Written on: 27/06/2013

Amazing healthy plants delivery always as promised and plants arrive in spectacular condition as well as extremely well packaged. The Myrtle I ordered has already grown two inches within a week! I also ordered a Clematis which Crocus decided not to send as they were concerned about the quality and they organized a refund immediately! Brilliant service would certainly recommend to anyone… Read Full Review

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★☆☆☆☆

“Terrible value”

Written on: 10/06/2013

I only recieved half of my order, some of the plants were broken the rest were the worst quality you could get! They dumped it outside my house in a broken box! I tried to ring them but no one was taking responsibility and kept me waiting me on the phone (at ?p a minute) and then passing me from one clues less department to another. Finally they arranged to come and pick it up and issue a refund but they didn't come on the day we arranged and I am still waiting for my refund from May!… Read Full Review

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★☆☆☆☆

“Echinacea Hell!”

Written on: 30/05/2013 by Braidman (3 reviews written)

Ordered 9 echinacea plants through The Daily Telegraph but the invoice was from Crocus, they arrived well packed but the ""plants"" in 9cm pots were only single shoots not plants as I know them! The compost was completely sodden, and most of the ""plants"" were completely rotten, just mush! They replaced 7 of them, these arrived from RHS plants, and were exactly the same as before! When I contacted them again they said after about a week waiting that they had contacted one of their gardening… Read Full Review

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1Katya's Response to Braidman's Review

Written on: 05/06/2013

I complained about my order of plants (that were not even fit to be planted in my garden) in a detailed letter to one of the Directors, who couldn't even be bothered to reply. I accepted a refund of half cost, which was a mistake, as the plants went on to die completely. Yes it is shame on them: as well as Chelsea, they supplied the plants for the Jubilee Barge last year.

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★☆☆☆☆

“terrible customer service”

Written on: 28/05/2013

I would not ever use this company. I wanted to purchase a plant on special offer, however when I added it to my basket and went to the checkout, it was giving me the normal price. I phoned their customer service to check and the lady told me I was wrong. When I very politely pointed out that there was obviously a problem on their website and what we could do about it, she shouted at me and put the phone down. Honestly, I have never ever encountered such hostile and terrible customer service… Read Full Review

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Bassstudy's Comment

Written on: 06/11/2013

Very useful words, thank you!

Good rule to read such comments before buying.

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★★★★★

“Superfast delivery!”

Written on: 27/05/2013

Ordered late friday afternoon and received on the Saturday Morning. Great informative website. Well packaged goods and as ordered. Will definately use again!… Read Full Review

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★☆☆☆☆

“So, so disappointing - never again”

Written on: 17/05/2013

I've recently ordered a large selection of plants from Crocus, excellent site, easy to compare plants, ideal for planning new borders (as I am doing) but Oh! So disappointing - plants arrived badly packaged, agapanthus crushed together in flimsy cardboard boxes that weren't strong enough to take the weight of the plants let alone stand up to the rigours of the delivery man! Shrubs in very poor condition, smaller plants just left to rattle around in boxes resulting in everyone of them arriving… Read Full Review

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★★☆☆☆

“The Rolls Royce of garden centres - I really wish it was ”

Written on: 27/03/2013 by JDS05 (1 review written)

I have had a relatively poor experience with Crocus. I made a significant order, some of the plants were poorly packed and arrived upside down .......... I tried to make changes at least 3 days before the delivery but was told I couldn't and hence some plants were delivered that I didn't want and which I now have to return at my cost. The emails with the customer service team are brief (terse) or just not particularly helpful. On one call to order new plants I was told to call back later… Read Full Review

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Traw's Response to JDS05's Review

Written on: 11/04/2013

i had a similar experience with many other online plant stores, until i found crowders who were amazing! their customer service is great and plants and packaging really good! i would recommend them to anyone!

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1Katya's Response to JDS05's Review

Written on: 26/04/2013

Last year most of my plants from Crocus were dead on arrival, & looked like pot rooted left-overs/rejects. It was awful to see plants in this condition and I was shocked anyone could send them out. I now shop from my local garden centre, my pet shop! and off Ebay - where I have received some beautifully healthy and cared for plants at a fraction of Crocus prices, from individuals who really love their plants. When I first shopped at Crocus some years ago now, I really thought they had the WOW factor, but not any more.

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★★☆☆☆

“flowers delivered ”

Written on: 20/03/2013

Ordered hand tied flowers for Christmas - arrived two days late without water and half dead. Did not last very long. Very disappointed… Read Full Review

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★★★★★

“BEST EVER ONLINE PLANTS”

Written on: 18/03/2013

I have received my first order from Crocus.co.uk this morning and cannot rate the company highly enough. Firstly they arrived well within the timescale I was expecting. All plants were so well packaged and marked up very clearly to ensure they were delivered in excellent condition. The plants I ordered are in great condition and ready for the garden (if only the snow would stop!!). I have ordered from other garden website before and can honestly say this is definitely the best I have dealt… Read Full Review

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