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| Customer Service | 9/10   |
|---|---|
| Quality of website | 5.8/10 |
| Value for Money | 3.5/10 |
| Overall rating | 3.1/10 |
Full review by
LynnDawson
on 21st May 2008
User Rating : 7
Respect :
0
I always use them - lovely company to deal with - good customer service, nice website and lovely Guernsey flowers. The only snag is that they send the flowers by post so if theres a delay or the postman doesn't deliver to the right address there could be a problem but then this can happen with a local florist but then it's much cheaper than using a local florist and more thoughtful than using a supermarket and I like Guernsey and the Channel Islands so happy to take the risk - really recommend but choose a delivery date early in the week so flowers don't get delayed over the weekend.
LynnDawson's review and ratings | 110 words
Review by
dippy egg
on 6th Mar 2008
User Rating : 1
Respect :
0
I ordered orchids for mothers day, checked on the order status the next day to ensure they had been sent, which it stated 10 stems of Orchids had been sent out on the Thursday. No Orchids! Just a standard wilting bouquet arrived! Refused to replace or refund!
dippy egg's full review | 85 words
Review by
DorisMCB
on 25th Feb 2008
User Rating : 8
Respect :
0
Great fresh flowers from Guernsey! I love freesias, and Fresh Flowers by Post always have lovely freesias. They also do carnations, lilies, alstroemeria and other Guernsey flowers. I would recommend if you're keen to save a few bob, though don't expect flowers to arrive exactly when you want, as they send by post, so they can be early or late. But because flowers come from the grower, they are always fresher than shop flowers. Also, you need to make sure the address is right and someone will be ...
DorisMCB's full review | 99 words
Review by
GeekyPro
on 25th Mar 2007
User Rating : 4
Respect :
0
I bought a flower arrangement from a different website and it was awesome. Flowers are priced from as low as $40. I gave it to my girlfriend and she was like OMG! ITS SOO PRETTY! You should really try this website before looking at anything else. If you want to visit that website click or paste here.
GeekyPro's full review | 56 words
Review by
bobsibee
on 24th Mar 2007
User Rating : 0
Respect :
0
This is obviously operator error, how difficult can it be? More staff training required I would suggest. The last agent I spoke will refund me and send another large bouquet free of charge, hopefully to the correct Mother's address. I live in hope - 'you couldn't make it up for a Ricky Gervais sketch' .
bobsibee's full review | 113 words
Review by
campbell2319
on 18th Mar 2007
User Rating : 1
Respect :
0
As there is absolutely no form of communication from these people I could not recommend them. There is no warning when ordering that it is very easy to duplicate your order ,ie ,if you go back to change your message on your flower order. Which is what happened to me. Consequently you are charged twice. E-mailing doesn't work. I e-mailed 8 times and never heard a thing back. There is no customer service. I have no way of knowing anything as they don't answer. Not satisfactory. Contrary to their ...
campbell2319's full review | 121 words
Review by
Norroy
on 14th Dec 2006
User Rating : 0
Respect :
0
I needed to send some nice flowers to a family member for a 60th Birthday present on the 1st of December 2006. I gave the company nearly two weeks notice to deliver for a certain date, booked and contracted for 23rd of December 2006. As this family member was on the move shortly after the event, I had hoped she would receive the flowers, but sadly to no avail. Nothing arrived, not even a card left. On their web site they carry a disclaimer where they will not give you the money back, even if you ...
Norroy's full review | 176 words
Review by
crazylawn
on 23rd Feb 2006
User Rating : 8
Respect :
0
Great for sending inexpensive flowers for gifts.
Fresh Flowers by Post is particularly good for freesias and prices seem quite good. Nice website, easy to order and takes payment online. Would recommend but not for a specific date.
crazylawn's full review | 59 words
Review by
liz crathern
on 15th Jul 2005
User Rating : 0
Respect :
0
Overall a poor service from Fresh Flowers by Post in terms of the quality of the flowers.
liz crathern's full review | 83 words
Review by
glennys
on 3rd Jun 2005
User Rating : 2
Respect :
0
These flowers were ordered from America they were 2 days late. I personally after sampling Fresh Flowers by Post would not recommend it. Considering the competition in this area of product I would have expected far better value and quality for money.
glennys's full review | 53 words
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