BP Petrol Stations Reviews
Latest Reviews
★☆☆☆☆
“British Petroleum Cheadle Village SK8 Stockport”
Written on: 27/04/2013
I have stopped buying petrol from this station,the reason being everytime a certain member of staff there[ the Tallest member of staff there,scuffy hair]keep you waiting a long time before he turns the pump on,I dont wether he has an attitude problem,he seem friendly ,I but i always have to waite a long time for him to turn pump on. (read more)
★☆☆☆☆
“Worst customer service - 'Siva' rude and arrogant. ”
Written on: 26/04/2013 by rmplp (1 review written)
Siva will always say no when he can! Hammersmith Bp Connect Talgarth Rd. W6. tried to buy a jet wash but he couldn't sell because of Health and Safety reasons, couldn't explain the reasons. offered me a car wash at double the price. This guy has been here for around 20 years and is the most rude and arrogant person I have ever met. No manager in store. No sign to say jet wash was closed. If I had asked for car wash he would have said no and sold me jet wash instead. (read more)
★☆☆☆☆
“petrol station sues innocent motorist”
Written on: 21/04/2013 by FEEBLETOE
I went into bp petrol station in cosham portsmouth dec/2012. the line for my cars petrol tank was full. so I had to line up on the opposite side.There was spillage on the floor [deisal.water unknown] so i parked off the spillage and started to fill up my tank . after about £8/£9 worth of fuel had gone into my car ...the pump tipped about 20% imagine my shock when this nasty little asian guy came out wagging his finger and blamed me...I looked at where the moutain base had shifted ans saw... (read more)
★☆☆☆☆
“DISHONEST CASHIER”
Written on: 14/04/2013 by whydidudoit (1 review written)
Checked my lottery ticket on-line had won £10 went to the B.P. in Carmondean Livingston to collect my money girl put my ticked in machine said I was not a winner. Told her I had checked it on-line and had should have £10 to collect. Asked for my ticket back went to another garage and got my £10 no problem. Would warn anyone against going to this garage to get your lottery tickets checked. This cashier is certainly not honest as soon as your ticket goes into machine it comes up a winner... (read more)
★☆☆☆☆
“Highway robery”
Written on: 09/04/2013 by LastSecondShez
Having visited the BP Garage today I was aghast to notice on my bill that I had filled up at a Diesel I think ultimate pump at an additional 10p /ltr extra. On leaving I noticed the signage was very poor along with the staff who laughed in unison when i expressed my observation. I will not be returning to any BP! (read more)
★☆☆☆☆
“poor customer service”
Written on: 24/02/2013
The complain is about BP - TRINITY BRANCH (NEAR TOOTING BEC STATION). I had been visiting to all petrol sites and i got good customer service but this site staffs are just they want to finish the queue . 1. NO SMILE JUST STAFF ASK - DO YOU HAVE NECTAR CARD. 2. No Eye Contact. 3. Main issue is receipt. As part of their duty they need to hand over the receipt to the corresponding customer. I have been visiting three times , but every time i need to request them . None... (read more)
★☆☆☆☆
“BP... taking the "P" out of the British”
Written on: 24/12/2012
What a rip-off... BP garages charging customers 50p for checking the air in their tyres... they really are stooping low... (read more)
★☆☆☆☆
“Don't go there! Ignorant staff, worse management and...”
Written on: 18/12/2012 by PaulF66
Filled up & went to buy a few items i needed to take advantage of the 5p/litre discount for spending over £10. Cashier rang up everything, missing multi-buy discounts, didn't discount the fuel and then processed the transaction as cash. I was paying by card, so the cashier became annoyed and walked off. A manager came to the till & asked me to go out to get cash to save him having to refund & rescan the shopping. I refused the kind offer and pointed out that the discounts hadn't been... (read more)
★☆☆☆☆
“Nectar card stolen by member of staff”
Written on: 18/12/2012 by binio (53 reviews written)
Today I filled up at BP. I handed out my Nectar card and never got it back. When I pointed out that he did not return my card to me he said he had done. 20 minutes later after searching my wallet as I thought it might have been my error , no card found. Cashier nicked it and never returned it back. He did not want to cooperate or even check if he dropped it. He rushed me out off the store saying I was blocking customers as it was busy. (read more)
★☆☆☆☆
“Overcharging on cigarettes”
Written on: 10/09/2012
BP service station tryed to overcharg me for a pack of cigarettes. I went to the bp at Casula on the hume hwy the one just past the cross roads and asked for a packet of Benson and hedges 20pkt and was told the price was just over $19 which is a rip of as most service station charge around $16, I then left without buying them and went to anther BP New Bridge rd just before hennry lawson drive and asked the price for the same cigarettes and was told just over $16 so i then asked them the... (read more)
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Showing 1 - 10 of 76 Reviews
★☆☆☆☆
“15 seconds to fill up 14 minutes to pay”
Written on: 02/09/2012 by genimi42
You fill up then go into the shop to pay. 10 people in front with overfilled baskets and no fuel only till. WHY??? (read more)
★☆☆☆☆
“BP Wrong Fuel / No receipt / No nectar reminder”
Written on: 01/09/2012
Chose a different local BP garage to my usual one as it was 3p less, and my fuel light was on. NOT AGAIN. Used the black nozzle for diesel. Paid with Barclaycard and received piece of paper - receipt for card payment only - it did not include a detailed one stating x amount of diesel for x pence per ltr., but its not something you study - just put it in your wallet with your card and drive away. Driving away I remembered the cashier had not reminded me whether I collect Nectar points -... (read more)
★☆☆☆☆
★☆☆☆☆
“continually overcharging customers”
Written on: 23/08/2012 by SHAUN1983 (1 review written)
i use a 24 hour bp petrol station on causewayside in edinburgh and almost everytime i go in or one of my friends go into this shop the staff try and overcharge us by ringing up items twice or not scanning the items and making up a price (which appears as DUMP instead of the product). i noticed this a few times and thought genuine mistake, but it happens constantly. i have recently been adding up the costs myself and demanding a receipt (my request for this is normally ignored and i have to... (read more)
★☆☆☆☆
“BP/M&S SIMPLY FOOD”
Written on: 22/07/2012
UNFORTUNATELY FOR ME THERE ARE MANY BP STATIONS AROUND CENTRAL SCOTLAND WHERE I WORK. I AM CONSTANTLY FILLING UP AS I DO MANY MILES A WEEK ACROSS THE CENTRAL BELT. THE MOST ANNOYING THING ABOUT BP STATIONS IS THE CONSTANT QUEUES. NO MATTER WHERE I AM IN THE COUNTRY - ITS THE SAME STORY ! ONE CASHIER ON THE TILL WHILST ANOTHER FILLS THE M&S SHELVES. NO MANAGER TO BE SEEN. SOMETIMES THERE IS SOMEONE AT THE CAFE TILL WHO WILL SERVE THE CUSTOMERS BUT WHAT IRRITATES ME THE MOST IS HAVING TO WAIT... (read more)
★☆☆☆☆
“Abusive Manager”
Written on: 05/07/2012 by cjmayo
The manager at this store is very abusive i got informed over the forecourt that my child wasnt able to put petrol in with me but got shouted at x2. in which i then asked why did you need to shout at me twice and the mananger became very abuisve and would not in any way let me speak i was shouted out the shop. awful man. (read more)
★☆☆☆☆
“Price Misrepresentation”
Written on: 18/05/2012
Have used the same BP station on A5 just off junction 12 of M6 only as a last resort. First occasion, got to the checkout and realised I was being overcharges. When I questioned it I was told I had filled up with ulitmate petrol not the standard. Having used it once again today, I have had the same thing only this time I used a different pump. Out of 4 pumps as least 2 have 'ULTIMATE' fuel. Its a disgrace that this company seems to be able to get away with it time and again across the... (read more)
Guest's Comment
Written on: 06/07/2012
Most service stations offer more that two types of fuel these days. I think you should be more concerned about the fact that you do not know what fuel you are putting in your car.
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★☆☆☆☆
“Do Not Use”
Written on: 09/05/2012 by Marl47 (2 reviews written)
Not sure if you are aware of this, but we were appalled. We were on the way home to Manchester following a few days holiday, stopping just outside Malton, N. Yorks at a BP Petrol Station for diesel. The price on the large board was 145.9 however as my husband was about to pick up the gun to fill the car I spotted that the price on the pump was 155.9. I told him of the discrepancy and after careful looking around at all the pumps there was only 2 (out of 10) with the lower price due to... (read more)
★☆☆☆☆
“Do Not Use”
Written on: 09/05/2012 by Marl47 (2 reviews written)
Not sure if you are aware of this, but we were appalled. We were on the way home to Manchester following a few days holiday, stopping just outside Malton, N. Yorks at a BP Petrol Station for diesel. The price on the large board was 145.9 however as my husband was about to pick up the gun to fill the car I spotted that the price on the pump was 155.9. I told him of the discrepancy and after careful looking around at all the pumps there was only 2 (out of 10) with the lower price due to... (read more)
★☆☆☆☆
“Nectar”
Written on: 06/04/2012
Put £35 petrol in gave nectar card over got home no points there is a scam on (read more)
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Showing 11 - 20 of 76 Reviews
★☆☆☆☆
“pumps are rigged ”
Written on: 23/03/2012
DO NOT use this garage the pumps do not immediately dispense fuel but charge you right away, has happened to me twice my petrol light came on, i put in £20 which did not put light out and i ran outa petrol 2miles down the road, phoned garage but manager is never there (read more)
★☆☆☆☆
“Scam”
Written on: 17/03/2012
Went to the garage to and put £15 in my car , it didn't even take it to quarter of a tank and i wasn't even on the red . Went back to complain and all i was told is that it must be the size of my full tank , yet the same amount in Esso garage down the road from me takes me to nearly half a tank . Complete scam (read more)
★☆☆☆☆
“Worthing BP WARNING!!”
Written on: 10/03/2012 by Lorenza
Do not get your petrol here, the pump starts clocking up charge when you take nozzle off and before you even put petrol in. It put £2.00 on. I complained and they just ignored. Complete scam going on. Watch where you go. (read more)
★☆☆☆☆
“ STAFF ARE TERRIBLE ”
Written on: 27/08/2011 by NODDSTA (1 review written)
Been using the same station for the 8 years iv Been driving and as im always there around 12-1 am so its late staff the man was very rude most times he on the loo or doin somthing so waitin is bad then his attitude was terrible he could barely speek english then to top it off the so call trusted staff take your nector point with his own card and i seen him swipe it SORT THIS OUT BP OR ILL USE ASDA!!!!!!!!!THIS HAPPEND BETWEEN 12-1 AM 27/08/11 CHECK ALL BP SITE AND THERE NO COMPLAINTS PART SO... (read more)
★☆☆☆☆
“BP have no regard for the damage to my car or my loss...”
Written on: 10/08/2011
BP took full responsibility for the incident which was caused by their negligence and said they would reimburse my expenses. Five months later they have not paid a penny and have employed insurance agents to fight my claim? I do not recommend this company, they clearly think they can ruin my car through their negligence, subject me to lost earnings and back out of their responsibility. I would not recommend using BP (read more)
★☆☆☆☆
“Always either running out of LPG/Autogas or pump...”
Written on: 10/04/2011
Always either running out of LPG/Autogas or pump broken. Staff very unhelpful, can never say when they will have some and no one ever admits to being the manager. (read more)
★☆☆☆☆
“i used the car wash at the BP station at gemini...”
Written on: 22/03/2011
i used the car wash at the BP station at gemini retails park, warrington on 18.03.11.
it pulled the bumper off one side of my car. i went to report it and they took my number to report to manager. the garage said i might need a new bumper as the hook attachments were broken. i rang the garage to see what the manager said and was told that they were not responsible. all cars were washed at own risk and that nothing loose should be left on cars. nothing was lose before i used the car wash....
(read more)
★☆☆☆☆
“WENT IN TO PAY FOR PETROL ,WOMAN VERY RUDE ,STROPPY ,...”
Written on: 18/03/2011
WENT IN TO PAY FOR PETROL ,WOMAN VERY RUDE ,STROPPY , PULLING A FACE , AND COMPLAINING BECAUSE SHE WAS TRYING TO EAT HER LUNCH ?!
I TOLD HER SHE HAD BEEN VERY RUDE ,AND HAD NO REASON TO SPEAK TO ME IN THAT MANNER , WHEN I ASKED FOR MANAGERS NAME / NUMBER , SHE REFUSED ?
PREVIOUS MALE CISTOMER SHE HAD MADE A MISTAKE WITH BUT WAS POLITE THE WHOLE TIME CALLING HIM LOVE. REGULAR CUSTOMER FOR YEARS BUT THIS CHILDISH WOMAN HAS REALY PUT ME OFF. FRIDAY 18TH MARCH 2011 10.45AM NOTIED RECENTLY...
(read more)
★☆☆☆☆
“BP filling station west of Oxford on the A40 ”
Written on: 09/02/2011
BP filling station west of Oxford on the A40
Complained to the manager last week that one of the diesel hoses has a petrol nozzle (so it does not work in my Ford filler and could misfuel a petrol car). Went in today and nothing has been done-not even an "out of order" tag. Asked to see the manager and was told I would have to wait for 20 min as "he is busy".
(read more)
★☆☆☆☆
“i am sick to death of the facilities not working at...”
Written on: 25/01/2011
i am sick to death of the facilities not working at the Stonehaven bp garage in Aberdeenshire. I like many residents rely on the correct Tyre pressure, water for the screen wash and a clean vehicle for the many miles a week i cover but as always these simple facilities are never working..i like many of my friends and family will never use this garage again for anything..worse garage in Scotland without doubt. (read more)
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Showing 21 - 30 of 76 Reviews
★☆☆☆☆
“I find it quite outrageous and total profiteering on...”
Written on: 18/12/2010
I find it quite outrageous and total profiteering on BP's behalf to have been asked to pay 79.9p per litre for LPG Gas at the Roundswell Station yesterday and earlier this week. The same is on sale in London for 67p per litre!
On querying the price with the personnel at the counter, she told me that BP charge what they feel the market will tolerate, as they have no other competition for LPG in that area.
A quite intolerable situation, and total exploitation of local buyers!
(read more)
★☆☆☆☆
“petrol 239.9 ”
Written on: 07/12/2010
petrol 239.9
diesel 279.9
prices not clearly displayed
(read more)
★☆☆☆☆
“i am sick of going into this petrol station as the air...”
Written on: 19/10/2010
i am sick of going into this petrol station as the air and water machine is constantly not working and its bout 2miles to the nxt petrol station, n all the staff can say is sorry sorry sorry i always use bp for petrol but im now goin to change to asda . (read more)
★☆☆☆☆
“on 18 sep 2010,so i stopped at bp garage at a127...”
Written on: 18/09/2010 by malizahoor (1 review written)
on 18 sep 2010,so i stopped at bp garage at a127 london bound at snax 24 hornchurch. after paying for fuel i went to use toilet but i was closed saying out of order. i asked the cashier when the toilet will be fixed asit was out of order when i stopped 2 month ago. cashier replied it will never be fixed. i ask him why he said he dont know. i ask for manager and replied he is not here. i ask for head office tel phone no, he replied i cant give you. as i was going away he said i will see how... (read more)
★☆☆☆☆
“At around 1015 on Saturday 4th Sept, I purchased some...”
Written on: 06/09/2010
At around 1015 on Saturday 4th Sept, I purchased some diesel in Medway eastbound service station.
The male cashier was holding a conversation with the female assistant when he dealt with my bill.
There was no conversation with me other than saying to me "You can remove your card now "MY MAN" "......This to a 65 year old was his
first mistake !
He handed me my receipt, still in conversation with the other assistant, No Thank you, no acknowledgement.
I said,, thank you very much, to which...
(read more)
★☆☆☆☆
“I went to pick up a member of my family from...”
Written on: 04/09/2010
I went to pick up a member of my family from Manchester Airport, running out of fuel as dashboard showing 90 miles left. filled up £15 from BP petrol station in Manchester Airport and shocked when I got back to car, fuel gauge still showing 90 miles, went back to the shop to complain and I been told that I need to move the car so the clock would go up, started the engine and still showing the same then I moved the car and nothing has changed. I had similar story with another BP petrol... (read more)
★☆☆☆☆
“This service station is hopeless - poor forecourt...”
Written on: 14/08/2010
This service station is hopeless - poor forecourt layout, dangerous exit and entrance, apathetic staff with never enough on duty, bad mix of 'shoppers' and fuel buyers - you have to wait while the staff make hot drinks for others.
All in all a thoroughly bad experience
(read more)
★☆☆☆☆
“I used to visit B.P regularly as I do a lot of driving...”
Written on: 12/08/2010
I used to visit B.P regularly as I do a lot of driving however on one occasion I briefly stopped into the B.P 'car park' to pick up a bottle of juice when my car was hit by another driver. I was shocked to find my new car heavily dented and physically moved by another vehicle- with damages exceeding £1000! I informed the staff member on duty who could barely speak any English and was of not help at all. I then also informed the duty manager the following day who assured me that the CCTV of... (read more)
★☆☆☆☆
“ My husband has just been to fill up the car. We have...”
Written on: 26/07/2010
My husband has just been to fill up the car. We have owned the car for 3 years and even at the highest fuel prices of £1.32 a litre we have never spent more than £70.00 filling up. He has just be charged over £97 for a supposedly 80 litres. Our car doesn't hold 80 litres. He was in shock and paid for it funny enough wasn't given a receipt. So cross, I plan to go back tomorrow and not move until then refund me that have easily overcharge by £20.
(read more)
★☆☆☆☆
“Called in this am to collect fuel on way to work-...”
Written on: 16/06/2010
Called in this am to collect fuel on way to work- filled up only 5.01 as so expensive and paid got back in car and fuel gauge stiil said 40 miles left( was that before I filled up !!!) went back in to complain and was told I have no proof that the petrol didnt go in- explained about milage and was told you could have been empty I pointed out I would have had to be on 0!!! before I filled up and even then 5.01 would have given me 50 miles- then told it was my car- wasnt working properly- car... (read more)
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Showing 31 - 40 of 76 Reviews
★☆☆☆☆
“i filled my car up with ten pounds worth of petrol....”
Written on: 30/03/2010
i filled my car up with ten pounds worth of petrol. turned the engine on and the petrol gauge didnt go up, so went to complain. the woman behind the counter was rude and it was apparently my cars fault. i would never use this station again. (read more)
★★☆☆☆
“ On March 24th I picked up a courtesy car from a...”
Written on: 29/03/2010 by Jane McConomy (1 review written)
On March 24th I picked up a courtesy car from a used car dealership in Tingley, the fuel guage flashing. This BP branch was the 1st filling station on my route home. I pulled in to put £10 of petrol in the tank. The pump read-out got to £9.80 and I slowed the fill...it showed £9.99 then missed £10 completely and jumped to £10.01.
The same thing happened today at a different BP branch, Otley Road A660 Headingley, Leeds. I complained to the counter staff who smiled and said it happened...
(read more)
★☆☆☆☆
“I went to the BP Larkhill petrol station today which...”
Written on: 14/03/2010
I went to the BP Larkhill petrol station today which is located on Queens Drive in Liverpool. I don't like going there anyway - but thought it would have to do. I have a 1.0 Litre engine and when I top up £20 of unleaded the petrol gauge shows as full. But today, what do you know it didn't!! I got home, which is about 4 miles away and discovered that the petrol gauge was showing as me topping up about £5! Now to go from a full tank to a nearly empty tank, I'd have to drive in and out of... (read more)
★☆☆☆☆
“ Staff need to go on a customer services course and...”
Written on: 11/03/2010
Staff need to go on a customer services course and learn how to speak to customers correctly espeically the 'boss' Nick. Needs to remember no customers = no business. (read more)
★☆☆☆☆
“This branch has the most miserable and moody staff...”
Written on: 09/03/2010
This branch has the most miserable and moody staff imaginable, I have to use this petrol station as it is the only one locally that accepts my works fuel card, and on each occasion the customer service is appauling.
Also the shop is an M&S food, and the prices are ridiculous, £1.50 for a 500ml bottle of coke, when a few miles down the road there is an M&S that sells coke for £1, how do they justify the extra 50p?
(read more)
★☆☆☆☆
“I was refused petrol because I had my crash helmet on....”
Written on: 08/03/2010
I was refused petrol because I had my crash helmet on. The staff were very unpleasant in the way theyshouted at me. (read more)
★★☆☆☆
“Sorry but customer service was OK....I was served by a...”
Written on: 06/03/2010
Sorry but customer service was OK....I was served by a very smelly till operator......not a nice smell but B.O..
Please the management do something....not a good representation of BP or an M+S outlet......total put off......Won't be visiting again
(read more)
Jenny22's Comment
Written on: 07/03/2010
I found this review very helpful because...I have also actually visited this Whittlesford petrol station and been served by the eau de B.O. person in question....he needs to be expulsed or bathed immediately......surely the management/co-workers have a sense of smell and common sense!!! YUK....
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★☆☆☆☆
“I went into service station to pay my congesoin...”
Written on: 17/02/2010
I went into service station to pay my congesoin charge. .The sales assistant slapped a piece of paper and a pen on the counter and said "write your registraion number" which i did she said "it's not clear "and copied it in her own hand writing. I gave her a £10 note in her hand. She flung the change on the counter and said "wait a minute the receipt takes time i'll serve another customer2. She handed my receipt and said sharply, "check it". I stood aside to witness her treatment of other... (read more)
★☆☆☆☆
“we pay our rent in bp garage at pay point he gave us...”
Written on: 27/01/2010 by mick2000 (1 review written)
we pay our rent in bp garage at pay point he gave us nectat points but did notput any on the rent(£113)and now does not want to know (read more)
★☆☆☆☆
“As above. ”
Written on: 24/01/2010
As above.
Diesel into a petrol car,damn logos are the same and a green pump for diesel?
For F**ks sake :(
Not a happy chap and will not use BP again - well i will try not too!
(read more)
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Showing 41 - 50 of 76 Reviews
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Binio's Comment
Written on: 18/12/2012
Today I filled up at BP. I handed out my Nectar card and never got it back. When I pointed out that he did not return my card to me he said he had done. 20 minutes later after searching my wallet as it might have been my error , no card found. Cashier nicked it and never returned it back. He did not want to cooperate or even check if he dropped it.