Santa Susanna, Royal Sun Hotel Reviews

brookie14's review has yet to be rated - Be the first!
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Firstly Royal Sun Hotel really isnt a 4 * hotel, we are not fussy at all and stayed in some very basic accomodation, but when you book a hotel which you think is going to be a bit more special thats what you expect as we didnt get a cheap deal for this holiday we paid full price 9 weeks before we went. The hotel itself is very clean, the maids came everyday of our 7 day stay and they were faultless they work very hard and we had clean towels daily and they changed the beds half way through.

As with all the other comments i totally agree about the location, we found it great that you could walk out the back doors and your on the beach which our little 3 year old loved.

However.. As for the staff there was only a few that were polite, most of the reception staff were very rude and the way one spoke to my partner made him actually say to stop speaking to him the way she was as we were the ones paying their wages.
Straight away when we got there at 11.30 am we was told that we couldnt check in till 12 so we had to put 4 suitcases in the luggage room and sit and wait. Our son of 3 wanted a drink so having no euros on us till we get our money exchanged we asked if we could get a drink for him as we were all inclusive in which we were abruptly told we will get our all inclusive cards when we have checked in and not before. Only to be told 10 minutes later by the same man we could now check in, he then vanishes so we get all 4 cases back out to be told by the man at reception we cant check in till 12! Faulty Towers!
Then when we get our all inclusive cards we had paid for our daughter and her boyfriend who are both 17 full price and was told that they was not allowed to have adult cards and gave them childrens cards and told them they werent to have any alcoholic, we said that we didnt mind them having a few drinks under our supervision as they were on holiday but they wouldnt give in. Even though the club opposite kept asking them to come in and they could buy alcohol from the shop!

The Food was very samey, again we have stayed in far more superior hotels that were 3* than this, everything you didnt eat for breakfast was made into something for lunch and what you didnt eat for lunch, what do you know you had for dinner! One concoction we found rather amusing was fried eggs (Breakfast) tomatoes (breakfast again!) and tuna (lunch) all mixed together and served at dinner..... Yummy! Although we can't moan too much because there was always something to eat but it always smelt like school dinners and the smell would hit you by the time you got to the second floor. Our son didnt enjoy going down there as its very cramped you can fit 4 to 5 round each table and the next table was right on top of you so felt like they were dining with you. The one night my partner tried to some bread rolls out so our son could eat something as he never would downstairs with everyone around him and they went mad and was saying they would get the manager, so we asked to see him and was told he wasnt there so we left a message for him to get back to us but he never did.

Staff in the bar indoors, was by far the rudest, we asked for a coffee which is freshly ground behind the bar which we were entitled to on all inclusive but was told to use the machine, which tasted like dishwater. It took several attempts before one was eventually made, it wasnt the fact that the member of staff was busy, there was no one else there, just couldnt be bothered and slammed the cups down.

It may seem like we were being petty but we had looked forward to an extra special holiday as it was a special occasion that we had gone for and all we got was a normal bog standard hotel which claimed it was more superior than it was.

Still we made the most of it and had a great time outside the hotel and the rude staff, stick to the bar outside they are more pleasant.

1 final thing is be very careful if you go to barcelona, we were just glad we didnt pay 35 euros each to go to the cathedral, it was under reconstruction and replaced with a cloth hanging over the whole front with a printed picture of the cathedral on it! Still its cheap to go on the train just under 7euros each return dont waste your money on the excursions!
So Overall the location was perfect but wouldnt go back to this hotel as MOST of the staff are rude and arrogant!

Srkie82's review has yet to be rated - Be the first!
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Royal Sun Hotel Staff were lovely in general, some were really sticklers for the rules, no leeway or common sense, but the hotel itself left a bit to be desired, too noisy with the train tracks only ten meters away, but still its on the beach and there are plenty of great bars to go to for a fun night out. Shots Bar, just over the road, is a great little place, good food and friendly staff and they had great theme nights during the weeks stay. The Hotel we used as a place to get our heads down

joey2nd's review has yet to be rated - Be the first!
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We did like the hotel, I don't think the weather helped as it was really bad did nothing but rain. We did like the hotel but I don't think we would go back although we enjoyed the break.

On average, people found this review very helpful
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Having stayed at this hotel several times both in August and October the only missing thing was a heated or indoor pool during October as the sun was insufficient to heat it.
The hotel was relaxed and the staff were accommodating, any request was dealt with quickly and without complaint (such as extra pillows, blankets - for October, minibar if not already in the room.
Admittedly some of the staff were better than others but then having seen some of the holidaymakers generally giving them a hard ...

Guest's review has yet to be rated - Be the first!
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i would not class this hotel as four star but a three star at most.
it is very clean,and towels changed every day,hair dryer in bathroom plus shampo and soap.bed was changed every two days.
staff most of them very plesant and helpfull. entertainment at night was good.

lorraine2's review has yet to be rated - Be the first!
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I went to stay at the Royal Sun for an Easter break with my 13 year old daughter. I expected the worse after reading the reviews and got the worse. It was very similar to how I would imagine Pontins. I know when Hotels say they are 4* they very rarely are, and I have stopped in some lovely places and also some pretty grim places, and this was right up there as being very grim. It did not helped of course by the fact it rain pretty constantly, so to be fair, most places look drab when the weather ...

Marcus911's review has yet to be rated - Be the first!
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Both my wife and I decided to book a short break at The Four Star Htop Royal Sun in Santa Susanna. On arriving there we found the place to be like an old peoples home and the bar staff to be very arrogant. The room that we were allocated was the size of a walk in closet. I actually fell over the bed when entering the room. I would question if any of the Hotels in this review were Four Star and would like to know where they get their star ratings.

The next day we asked for a transfer to Llore ...

JRobson's review has yet to be rated - Be the first!
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We originally booked the Santa Susanna Aparthotel, fortunately it was shut and we were upgraded to the Royal Sun.
On arrival we could not fault the reception we received, quick, efficient and very welcoming.
We found that this was just the beginning of one of the most relaxing and problem free holidays we have ever had.
We were made to feel welcome in every area of the hotel, the staff were always on hand to help in any way that they could, and more importantly we felt that they were genuinel ...

hoyly's review has yet to be rated - Be the first!
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Stayed between 13th and 20th September 2005. The Royal Sun Hotel was clean and spacious, good size bedroom. The food was of a reasonable standard and there was plenty of choice. The outdoor bar was closed in the evenings. The entertainment at night was awful, mainly dancers or singers who left a lot to be desired. Although advertised in the hotel there was no daytime entertainment. We stayed all inclusive but they charged for certain items such as Coca Cola. You got a beer in a small glass if ...

chakstone's review has yet to be rated - Be the first!
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Santa Susanna, Royal Sun Hotel - Me and my husband loved this place. We did not go in the swimming pool as the sea was so close. Our room was clean and our towels were changed often. The bathroom flooded easily so easy to break your neck. If you want a hair dryer you have to put a deposit down for one. We found both the staff and the other guests very friendly and helpful and would definitely go again but with more money to do our own day trips.

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On arrival at the Royal Sun Hotel we were greeted by two very helpful members of staff who sorted out our all inclusive id cards and room key.

Our room was situated on the sixth floor of the hotel which overlooked the resort of Santa Susana and the train track but this did not put us off at all. (Santa Susana looked clean by day and bustling at nighht). The room was lovely and clean with fully operational air conditioning and a working mini bar which we used as a fridge for our water bottles ...

Littleneeta's review has yet to be rated - Be the first!
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We originally booked for the Aparthotel Santa Susanna and on arriving we found that this was closed and had been for some time. We were greeted by a notice at the hotel to go to the Royal Sun (Although this is still available to book!!) We booked a 1 bedroom apartment as there were 3 adults and 1 child and I did want the flexibility of making a coffee or a snack for my child. What we got was a twin room with 4 beds squashed in. When we complained and asked to be split into 2 rooms we were told t ...

suetomps's review has yet to be rated - Be the first!
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Well the good point is Royal Sun Hotel was open, their sister hotel that we had booked into the Santa Susanna aparthotel was closed when we arrived so thanks to an helpful taxi driver we were diverted to here for no extra charge. Best point being Its right next to the beach, I suppose that's about all I can say that's good for it. But if you had children, they did have a good children's rep Completely dotty one mind you. But for what I paid for an all inclusive I suppose it's cheap and cheerfu ...

DRY's review has yet to be rated - Be the first!
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Royal Sun Hotel Claimed to be 4 stars it barely fits 2 or 3. Service is extremely bad. Poor facilities and food. Staff is outstandingly insolent and unfriendly. Do not expect them changing used towels, bed linen or bringing shampoo into your room. Rooms are badly equipped, air conditioning, safe box and minibar don't work. No hairdryers, no shampoo, no soap and sometimes even no paper. The pool is small and has no warming. NO PARKING!! Hotel has about 10 parking places and all are taken by hotel ...

zippy35's review has yet to be rated - Be the first!
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How the Royal Sun Hotel is rated 4 *, in my opinion, is appalling and I feel is nothing short of cheating customers. Perhaps in the 1970s this was 4 * standard, but in my view, this rating by today's standards is exaggerated. I felt during my stay that it is badly run down, worn, dirty and smelly. I would rate it as a bad three star hotel.