santa susanna, royal sun hotel reviews | Watch This Item.

Average Ratings
Customer Service4.6/10 Based on 11 ratings
Accommodation4.6/10
Resort5.2/10 Based on 12 ratings
Food4.2/10 Based on 10 ratings
Location6.1/10
Value for Money5.2/10
Reviewer Rating4.6/10
Overall Rating4.6/10 Based on 15 ratings
38% Recommended5 out of 13 Reviews
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13- Santa Susanna, Royal Sun Hotel Reviews

  • Full review by
    joey2nd
    on 9th Jun 2008


    User Rating : 7
    Respect : 0

    Good Points: Food was great plenty of variety. Staff were very obliging. Found the hotel to be nice and clean and they couldn't do enough for you. We did like all inclusive as you don't have to spend much money.

    Bad Points: The room we were in was right next to a railway line. A generator (that went on all night). There was also a busy road below us. Asked to be moved although it took them nearly 4 days and we were only there for a week. I am glad we weren't there in the high season.

    General comments: We did like the hotel, I don't think the weather helped as it was really bad did nothing but rain. We did like the hotel but I don't think we would go back although we enjoyed the break.
    joey2nd's review and ratings     | 131 words

  • Review by
    Guest.
    on 29th Mar 2008


    User Rating : 9
    Respect : +1

    Having stayed at this hotel several times both in August and October the only missing thing was a heated or indoor pool during October as the sun was insufficient to heat it. The hotel was relaxed and the staff were accommodating, any request was dealt with quickly and without complaint (such as extra pillows, blankets - for October, minibar if not already in the room. Admittedly some of the staff were better than others but then having seen some of the holidaymakers generally giving them a hard ...
    Guest's full review     | 483 words | 1 comment added.

  • Review by
    Guest.
    on 8th Feb 2008


    User Rating : 7
    Respect : 0

    i would not class this hotel as four star but a three star at most. it is very clean,and towels changed every day,hair dryer in bathroom plus shampo and soap.bed was changed every two days. staff most of them very plesant and helpfull. entertainment at night was good.
    Guest's full review     | 80 words

  • Review by
    lorraine2
    on 4th Apr 2007


    User Rating : 1
    Respect : 0

    I went to stay at the Royal Sun for an Easter break with my 13 year old daughter. I expected the worse after reading the reviews and got the worse. It was very similar to how I would imagine Pontins. I know when Hotels say they are 4* they very rarely are, and I have stopped in some lovely places and also some pretty grim places, and this was right up there as being very grim. It did not helped of course by the fact it rain pretty constantly, so to be fair, most places look drab when the weather ...
    lorraine2's full review     | 870 words

  • Review by
    Marcus911 Rank: Corporal
    on 28th Mar 2007


    User Rating : 1
    Respect : 0

    Both my wife and I decided to book a short break at The Four Star Htop Royal Sun in Santa Susanna. On arriving there we found the place to be like an old peoples home and the bar staff to be very arrogant. The room that we were allocated was the size of a walk in closet. I actually fell over the bed when entering the room. I would question if any of the Hotels in this review were Four Star and would like to know where they get their star ratings. The next day we asked for a transfer to Llore ...
    Marcus911's full review     | 608 words

  • Review by
    JRobson
    on 7th Nov 2005


    User Rating : 9
    Respect : 0

    We originally booked the Santa Susanna Aparthotel, fortunately it was shut and we were upgraded to the Royal Sun. On arrival we could not fault the reception we received, quick, efficient and very welcoming. We found that this was just the beginning of one of the most relaxing and problem free holidays we have ever had. We were made to feel welcome in every area of the hotel, the staff were always on hand to help in any way that they could, and more importantly we felt that they were genuinel ...
    JRobson's full review     | 162 words

  • Review by
    hoyly
    on 25th Sep 2005


    User Rating : 4
    Respect : 0

    Stayed between 13th and 20th September 2005. The Royal Sun Hotel was clean and spacious, good size bedroom. The food was of a reasonable standard and there was plenty of choice. The outdoor bar was closed in the evenings. The entertainment at night was awful, mainly dancers or singers who left a lot to be desired. Although advertised in the hotel there was no daytime entertainment. We stayed all inclusive but they charged for certain items such as Coca Cola. You got a beer in a small glass if ...
    hoyly's full review     | 135 words | 1 comment added.

  • Review by
    chakstone
    on 30th Jun 2005


    User Rating : 8
    Respect : 0

    Santa Susanna, Royal Sun Hotel - Me and my husband loved this place. We did not go in the swimming pool as the sea was so close. Our room was clean and our towels were changed often. The bathroom flooded easily so easy to break your neck. If you want a hair dryer you have to put a deposit down for one. We found both the staff and the other guests very friendly and helpful and would definitely go again but with more money to do our own day trips.
    chakstone's full review     | 150 words

  • Review by
    middlepig Rank: Lance Corporal
    expert review Expert Review
    on 19th Jun 2005


    User Rating : 8
    Respect : +1

    On arrival at the Royal Sun Hotel we were greeted by two very helpful members of staff who sorted out our all inclusive id cards and room key. Our room was situated on the sixth floor of the hotel which overlooked the resort of Santa Susana and the train track but this did not put us off at all. (Santa Susana looked clean by day and bustling at nighht). The room was lovely and clean with fully operational air conditioning and a working mini bar which we used as a fridge for our water bottles ...
    middlepig's full review     | 625 words

  • Review by
    Littleneeta
    on 12th Jun 2005


    User Rating : 1
    Respect : -1

    We originally booked for the Aparthotel Santa Susanna and on arriving we found that this was closed and had been for some time. We were greeted by a notice at the hotel to go to the Royal Sun (Although this is still available to book!!) We booked a 1 bedroom apartment as there were 3 adults and 1 child and I did want the flexibility of making a coffee or a snack for my child. What we got was a twin room with 4 beds squashed in. When we complained and asked to be split into 2 rooms we were told t ...
    Littleneeta's full review     | 411 words

  • Review by
    suetomps
    on 30th May 2005


    User Rating : 2
    Respect : -1

    Well the good point is Royal Sun Hotel was open, their sister hotel that we had booked into the Santa Susanna aparthotel was closed when we arrived so thanks to an helpful taxi driver we were diverted to here for no extra charge. Best point being Its right next to the beach, I suppose that's about all I can say that's good for it. But if you had children, they did have a good children's rep Completely dotty one mind you. But for what I paid for an all inclusive I suppose it's cheap and cheerfu ...
    suetomps's full review     | 295 words

  • Review by
    DRY
    on 28th Apr 2005


    User Rating : 1
    Respect : 0

    Royal Sun Hotel Claimed to be 4 stars it barely fits 2 or 3. Service is extremely bad. Poor facilities and food. Staff is outstandingly insolent and unfriendly. Do not expect them changing used towels, bed linen or bringing shampoo into your room. Rooms are badly equipped, air conditioning, safe box and minibar don't work. No hairdryers, no shampoo, no soap and sometimes even no paper. The pool is small and has no warming. NO PARKING!! Hotel has about 10 parking places and all are taken by hotel ...
    DRY's full review     | 211 words

  • Review by
    zippy35 Rank: Lance Corporal
    on 6th Sep 2004


    User Rating : 2
    Respect : 0

    How the Royal Sun Hotel is rated 4 *, in my opinion, is appalling and I feel is nothing short of cheating customers. Perhaps in the 1970s this was 4 * standard, but in my view, this rating by today's standards is exaggerated. I felt during my stay that it is badly run down, worn, dirty and smelly. I would rate it as a bad three star hotel.
    zippy35's full review     | 90 words | 1 comment added.


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