Written on: 07/07/2009 by brookie14 (1 review written)
Firstly Royal Sun Hotel really isnt a 4 * hotel, we are not fussy at all and stayed in some very basic accomodation, but when you book a hotel which you think is going to be a bit more special thats what you expect as we didnt get a cheap deal for this holiday we paid full price 9 weeks before we went. The hotel itself is very clean, the maids came everyday of our 7 day stay and they were faultless they work very hard and we had clean towels daily and they changed the beds half way... (read more)
Written on: 23/06/2009 by Srkie82
Royal Sun Hotel Staff were lovely in general, some were really sticklers for the rules, no leeway or common sense, but the hotel itself left a bit to be desired, too noisy with the train tracks only ten meters away, but still its on the beach and there are plenty of great bars to go to for a fun night out. Shots Bar, just over the road, is a great little place, good food and friendly staff and they had great theme nights during the weeks stay. The Hotel we used as a place to get our heads down (read more)
Written on: 09/06/2008 by joey2nd
We did like the hotel, I don't think the weather helped as it was really bad did nothing but rain. We did like the hotel but I don't think we would go back although we enjoyed the break. (read more)
Written on: 29/03/2008
Having stayed at this hotel several times both in August and October the only missing thing was a heated or indoor pool during October as the sun was insufficient to heat it.
The hotel was relaxed and the staff were accommodating, any request was dealt with quickly and without complaint (such as extra pillows, blankets - for October, minibar if not already in the room.
Admittedly some of the staff were better than others but then having seen some of the holidaymakers generally giving them a... (read more)
Written on: 08/02/2008
i would not class this hotel as four star but a three star at most.
it is very clean,and towels changed every day,hair dryer in bathroom plus shampo and soap.bed was changed every two days.
staff most of them very plesant and helpfull. entertainment at night was good. (read more)
Written on: 04/04/2007 by lorraine2 (1 review written)
I went to stay at the Royal Sun for an Easter break with my 13 year old daughter. I expected the worse after reading the reviews and got the worse. It was very similar to how I would imagine Pontins. I know when Hotels say they are 4* they very rarely are, and I have stopped in some lovely places and also some pretty grim places, and this was right up there as being very grim. It did not helped of course by the fact it rain pretty constantly, so to be fair, most places look drab when the... (read more)
Written on: 28/03/2007 by Marcus911 (3 reviews written)
Both my wife and I decided to book a short break at The Four Star Htop Royal Sun in Santa Susanna. On arriving there we found the place to be like an old peoples home and the bar staff to be very arrogant. The room that we were allocated was the size of a walk in closet. I actually fell over the bed when entering the room. I would question if any of the Hotels in this review were Four Star and would like to know where they get their star ratings.
The next day we asked for a transfer to... (read more)
Written on: 07/11/2005 by JRobson
We originally booked the Santa Susanna Aparthotel, fortunately it was shut and we were upgraded to the Royal Sun.
On arrival we could not fault the reception we received, quick, efficient and very welcoming.
We found that this was just the beginning of one of the most relaxing and problem free holidays we have ever had.
We were made to feel welcome in every area of the hotel, the staff were always on hand to help in any way that they could, and more importantly we felt that they were... (read more)
Written on: 25/09/2005 by hoyly (2 reviews written)
Stayed between 13th and 20th September 2005. The Royal Sun Hotel was clean and spacious, good size bedroom. The food was of a reasonable standard and there was plenty of choice. The outdoor bar was closed in the evenings. The entertainment at night was awful, mainly dancers or singers who left a lot to be desired. Although advertised in the hotel there was no daytime entertainment. We stayed all inclusive but they charged for certain items such as Coca Cola. You got a beer in a small glass... (read more)
Written on: 30/06/2005 by chakstone (1 review written)
Santa Susanna, Royal Sun Hotel - Me and my husband loved this place. We did not go in the swimming pool as the sea was so close. Our room was clean and our towels were changed often. The bathroom flooded easily so easy to break your neck. If you want a hair dryer you have to put a deposit down for one. We found both the staff and the other guests very friendly and helpful and would definitely go again but with more money to do our own day trips. (read more)
Written on: 19/06/2005 by middlepig (1 review written)
On arrival at the Royal Sun Hotel we were greeted by two very helpful members of staff who sorted out our all inclusive id cards and room key.
Our room was situated on the sixth floor of the hotel which overlooked the resort of Santa Susana and the train track but this did not put us off at all. (Santa Susana looked clean by day and bustling at nighht). The room was lovely and clean with fully operational air conditioning and a working mini bar which we used as a fridge for our water... (read more)
Written on: 12/06/2005 by Littleneeta (1 review written)
We originally booked for the Aparthotel Santa Susanna and on arriving we found that this was closed and had been for some time. We were greeted by a notice at the hotel to go to the Royal Sun (Although this is still available to book!!) We booked a 1 bedroom apartment as there were 3 adults and 1 child and I did want the flexibility of making a coffee or a snack for my child. What we got was a twin room with 4 beds squashed in. When we complained and asked to be split into 2 rooms we were... (read more)
Written on: 30/05/2005 by suetomps (1 review written)
Well the good point is Royal Sun Hotel was open, their sister hotel that we had booked into the Santa Susanna aparthotel was closed when we arrived so thanks to an helpful taxi driver we were diverted to here for no extra charge. Best point being Its right next to the beach, I suppose that's about all I can say that's good for it. But if you had children, they did have a good children's rep Completely dotty one mind you. But for what I paid for an all inclusive I suppose it's cheap and... (read more)
Written on: 28/04/2005 by DRY (1 review written)
Royal Sun Hotel Claimed to be 4 stars it barely fits 2 or 3. Service is extremely bad. Poor facilities and food. Staff is outstandingly insolent and unfriendly. Do not expect them changing used towels, bed linen or bringing shampoo into your room. Rooms are badly equipped, air conditioning, safe box and minibar don't work. No hairdryers, no shampoo, no soap and sometimes even no paper. The pool is small and has no warming. NO PARKING!! Hotel has about 10 parking places and all are taken by... (read more)
Written on: 06/09/2004 by zippy35
How the Royal Sun Hotel is rated 4 *, in my opinion, is appalling and I feel is nothing short of cheating customers. Perhaps in the 1970s this was 4 * standard, but in my view, this rating by today's standards is exaggerated. I felt during my stay that it is badly run down, worn, dirty and smelly. I would rate it as a bad three star hotel. (read more)
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