H. Samuel Stores Reviews

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★☆☆☆☆
1.3 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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H. Samuel Stores

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Latest Reviews

★☆☆☆☆

“bad experience ever”

Written on: 20/08/2014 by JermaineBarnes134 (1 review written)

I bought a Citizen watch from Brent Cross branch about a year ago. 2 months ago the watch started show the time wrong, always behind. I went back to shop, they send the watch for repair 3 times. It kept showing the same fault. They ordered a new watch for me, bit the watch that came back was not new at all. It was my own watch, little cleaned and poloshed. After 14 days the same problem has started. I went back to the shop. The watch was showing the time with 10 behind. The sales assistant took… Read Full Review

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★☆☆☆☆

“Never use again”

Written on: 01/08/2014 by JNBr (1 review written)

Tired to return a ring, to be told by the most unhelpful person, that as it was costume jewellery, it would leave a black mark around my finger, and it was no better than something I could have bought from Top Shop or Primark. Wish I had done, it would have been considerably cheaper!… Read Full Review

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★☆☆☆☆

“Poor customer service, item came unsealed!”

Written on: 31/07/2014 by giiin (2 reviews written)

I recently bought a pair of earrings from Hsamuel online. And I picked it up from HSamuel in Westfield, Sheperd Bush. First of all, the order came with an unsealed package. I did not think much about it until I went and check online and realised it should have come sealed properly. On hindsight, I should have read the terms and condition properly though I didn't. And I figured since it was not sealed, I should return the earrings! I went back to the store to complain. The sales assistant… Read Full Review

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★☆☆☆☆

“Less than Zero”

Written on: 29/07/2014 by ktCompton431 (1 review written)

It is unbelievable that in these days a company can be so poor at what they are doing. These people to not have a clue how to sell jewellery. Shopping at H Samuel was really unpleasant experience and what's worse the complaint dept. does not do anything to make things right. First I was lied to that I cannot return an item and if I didn't contact other companies I would find out what my rights are, then huge delay in delivery as it wasn't even dispatch on a day that supposed to arrive at my… Read Full Review

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★☆☆☆☆

“Poor customer service and poor quality”

Written on: 21/07/2014 by EmanuelCurtis (1 review written)

I recently had my engagement ring resized (smaller) at he Milton Keynes store and the customer service we received when having my ring returned was dreadful! The manager could not care less as we had already paid and the quality of the actual resizing is poor. I will not be purchasing any further items from this chain due to concerns on the companies training of staff and how they deal with customers!… Read Full Review

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★☆☆☆☆

“Avoid at all cost !!!!”

Written on: 05/05/2014 by Hatchkq135 (1 review written)

we bought our wedding rings from the lakeside store a month before our wedding . after the wedding we noticed 1 of the rings was a bit loose . we telephoned to enquire about resizing and was told no problem just bring it down and we can do that free of charge . when we arrived we was told it was out of the 30 days and we would have to pay . had we known this we would not have wasted 1/2 day driving to lakeside . got ring resized at local jewellers . YOU GET WHAT YOU PAY FOR !!!… Read Full Review

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★☆☆☆☆

“THE WORST STORE EVER! LAKESIDE STAFF ARE USLESS”

Written on: 15/04/2014 by MYBADEXPERIENCE (1 review written)

So its Valentines Day 2014 and me and my girlfriend decide to get promise rings. We thought Lakeside in Grays would be a good place to start. After browsing a few shops we decided to go into H Samuel. WHAT A MISTAKE! I found a ring, it was nice but they didn't have it in my size. They said that it would take 10 days to arrive in the store and I could come and collect it. 3 weeks pass and they call me to tell me that my ring has been delayed and I would not get it until the middle of April. I… Read Full Review

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★☆☆☆☆

“£600 engagement ring broke after 18 months”

Written on: 21/02/2014 by jpekins (1 review written)

After buying my fiancee's engagement ring from H. Samuel, the most special piece of jewellery I will ever buy, imagine our reaction when, having been wearing it for just 18 months, the diamond fell out while she was at work and couldn't be found. Fortunately we had taken out insurance, and so were offered a replacement, but this goes nowhere towards making up for the fact that it will not be the same ring she was proposed to with. Added to this, we are now of course terrified that the same… Read Full Review

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★★★★★

“Val at Yeovil was very helpful ”

Written on: 06/01/2014 by shaneridgegrove (1 review written)

Val at Yeovil was very helpful in the exchange of a ring, she cancelled the finance I took out on the old ring and I had the new ring to take away all within a very short space of time with no fuss five star :)… Read Full Review

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★☆☆☆☆

“STAY AWAY! Really poor customer service.”

Written on: 24/12/2013 by stokiedobo (1 review written)

I do not live near a HSamuel store this is why I ordered online. They sent me a BROKEN item, and are now refusing to sort it out because I cant take it to a store. The customer service is so bad, the staff do not care. Now I am stuck with a 100 pound broken watch which I have NEVER wore!… Read Full Review

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Dinesh652's Response to stokiedobo's Review

Written on: 27/12/2013

I couldn't agree enough. Pathetic Staff. My watch was under warantee and the water proof Casio Edifice watch started rusting from one side of the dial First they analysed and said they will fix it for free then someone from their shop went greedy and then charged me £52 for a watch which cost only £80. Thats a daylight robbery. I called their customer care and it was unresponsive. After numerous attempts someone picked the phone and then i asked them to send the watch back so that i can start using it! Its been 2 months then and still waiting for my watch .Ive to relocate in between and they said they will send it before Christmas but again received a call from someone that its delayed sending. Worst Staff their. They will try to sell you these insurance which they wont honour. Dont bother going to his conshop. Terribly disappointed that staff can harass me since they got my watch with them and not sending me back. Calling to their Customer service costs 5 pounds each time. I could have just bought a new watch. People should take note and check warranty from HSamuel and don't take their insurance. They have trained their staff well on conning honest vulnerable customers.

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★☆☆☆☆

“assitant manager was not helpful”

Written on: 20/12/2013

I bought a ring for my sister and when i spoke to her she told me that she want neclase not a ring. I live in fradley i called bullring shop to see if they can do this for me today or not. The lady who answered my call ask me to come down and we wil sort this for you. When i reach there after she told me that she cant do anything at the moment unless the item arrived here at the shop. I had to come back i wasted my time and top of that she was not very helful and rude. The worst place to do… Read Full Review

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★☆☆☆☆

“On line no sales”

Written on: 16/12/2013

I have just ordered an eternity ring for my partner and was promised 2 day delivery on 18 December 2013. I parted with my money only to receive a voice message from a store in Weston Super Mare stating that my Christmas Present would arrive in 35 days. There was no warning on the website. When I tried to get through on customer services they answered the phone twice and hung up without a word being spoken and I went back on hold. An hour and a half during three attempts. Looking at websites it… Read Full Review

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Hsamuelcustomer's Comment

Written on: 27/12/2013

Hi, ditto to what you have written, I ordered on 17th December - my son's Christmas present - well within the deadline for Christmas delivery. Delivery was expected on 20th December and I have written to them every day since, without any success. I cannot telephone them as it is an 0845 number and I don't have a landline. Today is the 27th December and it still hasn't arrived. I had to go out late in the day on Christmas to buy a replacement gift for my son which has resulted in me having no money until they refund me. I have now written to the Chief Executive of Signet Jewellers who are the owners of H. Samuel to see if this will make a difference. This has caused me a considerable amount of financial stress as well as the disappointment of my 12 year old son.

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★☆☆☆☆

“Terrible!! ”

Written on: 22/11/2013

I took a ring in for resizing. It contained engraving which I was told may be lost - I agreed with the sales assistant that if it would be lost then this is ok and that I would still like it to be resized. The collection date was 2 weeks after I took it in; I called to check that it would be ready and was assured it would be, I left an alternative number as my mobile phone was not working properly. I then called again on the collection date to ask what time would be suitable to collect it - I… Read Full Review

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★☆☆☆☆

“21 days and still no refund and no ring !!!”

Written on: 22/11/2013

I ordered a personalised ring from h Samuel online on 7th October 2013 paid and got told it will arrive in 14-17 days had an email stating it had been dispatched waited 7 days and still no ring so I rang up to be told wait 10 days check with neighbours etc as they had sent it out buy royal mail standard delivery as I didn't pay next day delivery well I wouldn't be getting it next day would I also as it was £200 I got free delivery anyway rang up on day ten to be told they would have to refund… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 25/10/2013 by Dstannard25 (1 review written)

After being ignored three times by the two staff members on the floor, I can only assume that we didn't fit the h Samuel profile of people with money, we were finally served and told the staff member what it was that we wanted he told us there was one in stock but he could not find it , so we had to order it in for the next day at a charge of £5. He assured us that when the item arrived before 12o/c we would receive a text telling us we could go and pick it up. 12o/c the next day arrives and… Read Full Review

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★☆☆☆☆

“Takes Your Money and Does Not Deliver on Time”

Written on: 23/10/2013

We were charged upfront for our wedding rings and they were not delivered on time. We are still waiting. When we go to the local shop they tell us that they are chasing head office but as the rings are through a subcontractor, the head office does not know where our rings are. Fully paid and still waiting. Will never go back again and my wife is crushed… Read Full Review

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Leeprice99's Comment

Written on: 19/06/2014

Same here. Bought two wedding rings for my girlfriend and myself. Took 2 days off work for them to arrive, but they didn't.... still waiting to reschedule.

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★☆☆☆☆

“Poor Customer service ”

Written on: 21/10/2013

What a shambles of a company. Do not buy anything there.Spend over 1/2 hour trying to get though to customer service after having to deal with the branch to explain my experience of trying to return a pair of earring where the stones have fallen out. … Read Full Review

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★☆☆☆☆

“Disgraceful service”

Written on: 18/10/2013 by Abbydonaldson (1 review written)

Bought my engagement ring that had to be resized, got it back 2 weeks later and within 2 days of wearing it the ring was all tarnished, was turning my finger green and had a black mark on the band, took it back and was advised they had never seen this before and sent it away to get replaced only to get it back and happen again, 3 months later, 2 complaints, 7 calls and 13 trips in not once have they apologised and have not resolved my complaint… Read Full Review

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★☆☆☆☆

“Horrible workers !”

Written on: 13/10/2013

I went to the store with my husband to buy me a ring for my birthday. We bought the ring , we ment to recieve it next week in the store ! the next week we went to pick it up ! They had a big mess and they gave me the wrong ring! After a couple of times saying its not my ring they gave me my money back ! Its a scandel after they gave me the money back we went out of the store and a women ran out giving me the same ring! What the H... And it was someone else's ring that was broken! And all of it… Read Full Review

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★☆☆☆☆

“scruffiest, most dated, stores ”

Written on: 11/10/2013

Your stores seem to generally be small, cramped, run down, dated and far too much 'tat' on display in windows, in terms of tacky ornaments. My engagement ring was purchased via yourselves, but online. I do like my ring a great deal, although the gold was a little scrimped on and diamond has visible inclusions, via naked eye, but colour good.However, ring has survived 3 years of constant heavy wear and only had setting tightened once - was loose on purchase. No problems since tightening. And… Read Full Review

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