H. Samuel Stores Reviews

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★☆☆☆☆
1.4 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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H. Samuel Stores

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Latest Reviews

★☆☆☆☆

“Bad customer service”

Written on: 15/07/2016 by Alina-Kay (1 review written)

Recently my friends got me silver diamond bracelet for my birthday. One link had to me removed in it and first they misleading customers as my friends have been told when they were buying it in one branch that service would be for free. In another branch they said that you've got to pay as it has to be sent away. After one week I've collected bracelet which was damaged as the people who were taking out link didn't do the job properly. Me and my friend pointed it out to the sales assistant which… Read Full Review

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★☆☆☆☆

“My ring”

Written on: 16/06/2016 by Stiles185 (1 review written)

For my Sixteenth Birthday my Mother bought me a signet ring Two years later my Mother Died and never took the ring off my finger and then forty Six years later I caught the bottom of the ring on a door handle it was slightly damaged. So I called into my local H M Samuels in Washington and asked if they could cut of my ring for me cost me ten pound. I then asked if they could resize this for me and I was told it would not be a problem but to wait for about four weeks to allow my finger… Read Full Review

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★☆☆☆☆

“Truly awful service”

Written on: 11/02/2016 by bnRankin225 (1 review written)

I bought a bracelet & the item number on the receipt did not match the item on the website so the price could have been made up. when I spoke to the shop they weren't interested I wrote to their head office twice & NO reply to either letter! I emailed them & simply told to go back to the shop as they could not find the item number either… Read Full Review

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★★☆☆☆

“Birthday Present Disappointment”

Written on: 29/12/2015 by Kaysi (2 reviews written)

My partner bought me a lovely blue topaz and diamond ring from our local H Samuels store. Unfortunately they didn't have the ring size in store so had to order it in which is kind of what I was expecting as I have chubby fingers. We opted to have the ring delivered to home rather than having to brave the crowds in town during the run up to Christmas. We were advised by the manager that the ring would be delivered on Thursday the 10th December. Thursday the 10th came and went . . . no ring! My… Read Full Review

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★☆☆☆☆

“Rude”

Written on: 09/12/2015

I went into a store and asked if they could adjust watch straps, a simple enough request. I was met with condescending looks from the sales assistant (presumably because I am 16) and was told quite rudely that it would cost £20. I knew they were just trying to get rid of me, probably assuming I had some tatty watch (I actually was hoping to get my micheal Kors watch adjusted). I obviously declined their offer and went to beaverbrooks where I was met with polite customer service and only a £10… Read Full Review

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★★★★★

“Great Assistant Manager”

Written on: 28/11/2015 by twinsister (1 review written)

Had to go to Stratford today to return a bridal set purchased few days ago. Staff member was excellent gave a fantastic personal service. Helped me choose another set of rings, has ordered me another ring as they never had my size in stock and will text me when it comes in. I will definitely shop here again. I cant mention his name buthe will know who he is - thank you for a very professional service… Read Full Review

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★★★★★

“Great service”

Written on: 24/10/2015

I visited the Kidderminster store to buy my partner a watch for his 40th and the service was fantastic. Nothing was too much trouble, it was a pleasure to shop there… Read Full Review

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★☆☆☆☆

“£329 engagement ring snapped after 4 weeks wear”

Written on: 21/10/2015 by Arelii122 (1 review written)

My partner bought my engagement ring mid August for £329. It was resized down by only 1 size. Within 2 weeks the ring had cracked away from the stone setting. Shop assistant advised that resizing to a j was too small for the design and shouldn't have been done (I'd originaly just asked for a clip but assistant advised resizing was best as clips scratch the ring). Sent for soldering back together. After a week I rang, they couldn't find it! Gave it a few more days, still couldn't find it… Read Full Review

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★☆☆☆☆

“Appauling service, lies, no knowledge!”

Written on: 26/08/2015 by JoFrost (1 review written)

I don't normally bother with reviews but I am so appauled at the terrible service i have received that this needs to be known: Took a watch for repair as they told me a pin was missing, took 10 days for them to quote £25 and another ten days to return it as it's not worth paying that much. Took it to Timpsons watch repairs in Prestwich and the man clicked it back into place in 5 seconds flat! there was never a pin missing - furthermore when I complained to HSamuel I got no reply… Read Full Review

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★☆☆☆☆

“ Oxford Street TERRBLE Shop”

Written on: 21/08/2015 by Tommmmmm (1 review written)

Noo one can believe that they are so ignorant and arrogant only thing that matters is to sell in oxford strret shop...do not tell them to go for a battery for your watch is as if you insulted them...are not interested in this kind of sales......if you are a foreigner they treat them with indifference and arrogance.....I mean by this that I mentioned to you what we have seen how they treated customers including deputymanager,...we my husband and I decided to leave and we feel intimidated...a bad… Read Full Review

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★☆☆☆☆

“Pile it high sell it cheap”

Written on: 05/08/2015 by RylanFowler195 (1 review written)

I have shopped at H Samuel several times I have bought lots of jewellery and watches, an engagement ring, two wedding rings and most recently a Fossil quartz watch for everyday wear. The Fossil watch I purchased stopped working after about 6 weeks after purchase so I returned it to my local store who advised me it was the battery at fault but they didn’t have any in stock so would send it off for repair and return it to me. Later the same week I received a different watch posted to my home… Read Full Review

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★★☆☆☆

“Manager needs to manage herself”

Written on: 28/05/2015 by Jayleed487 (1 review written)

I recently visited the Cheltenham H Samuel storeI was greeted by a young girl short in height in a friendly, happy nature. Upon just saying I wanted to browse I was told iif there was anything just to let her know. All nice so far, but another member of staff was having trouble with something so called the manager down & I have never witnessed such a sour faced person in my life. She immediately starts patronizing the poor girl that called her down from whatever she was doing upstairs & spoke… Read Full Review

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★☆☆☆☆

“Don't trust them, they will lie to you”

Written on: 15/02/2015

Took my watch into the Gloucester branch for a battery replacement in November last year. They couldn't get the back off it but in the process left 2 deep scratches on the side. Agreed to send it back to Rotary to get scratches buffed out. After several visits to the shop and them telling me that it was still at Rotary they rang at beginning of this month to tell me it had been lost in transit. I contacted Rotary who had returned it to them on the 23rd of December and it had been signed… Read Full Review

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★★★★★

“Worcester Branch”

Written on: 10/02/2015 by Brennanjk363 (1 review written)

I would like to praise the Managers at H Samuels in Worcester. They have always got time to listen to your views and complaint and if they can help they will try and resolve. Very happy with service and my husband always shops here… Read Full Review

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★☆☆☆☆

“Guarantees Christmas delivery ”

Written on: 27/12/2014 by jeffers18 (1 review written)

They guarantee christmas delivery but ring ordered from them came 4 days late. Then when i needed to return the ring for a size smaller was told i would have to wait until the new year. So now my parner has a ring that doesn't fit or can't wear and i have no refund to buy something else. Terrible service will not shop there again… Read Full Review

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★☆☆☆☆

“Christmas offer”

Written on: 15/12/2014 by Rylandq7 (1 review written)

H Samuel tempting offer on TV - Buy one get one half price... I went to return one of the items to the shop, expecting them to take it back and just charge me the remaining half price for the other. I was told that to return one, I have to bring both! So I asked ' what if I was returning this item by post?'. I would still need to send both to return one! Ridiculous! So annoyed - I called their Customer Care dept and asked to be indicated where it is stated in T&C... I was told that T&C are 'not… Read Full Review

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★☆☆☆☆

“H Samuel Westfield - HORRIBLE AWFULL - NEVER AGAIN!!! ”

Written on: 11/12/2014 by AnitaManukyan (1 review written)

I came out of this shop with a chest pain and shortness of breath... what a disrespectful service... utter disgrace. I had paid for the necklace online and I went there to collect it. The necklace looked soo different from the photo on the website... in the first place. I couldn't return it because I didn't have a printed receipt (the email in my phone wasn't sufficient). So I had to buy another item - I needed to get a present for an event tomorrow, but not that unattractive necklace. And it… Read Full Review

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Fistral64's Response to AnitaManukyan's Review

Written on: 16/06/2015

My experience at the Dudley MerryHill branch was awful!!!. They have taken our ring to be sized and it came back with a diamond missing and a deep scratch on the gold. They still have it now and are refusing to replace it only repair it. Do not trust this company at all. They in my mind should not be trading!! No one cares!!

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★☆☆☆☆

“Engagement ring broke TWICE in 2.5 years”

Written on: 19/10/2014 by ardnek (1 review written)

I have lost all faith and heart in this company and the product they sell. When I got engaged I was so happy I just went to the nearest jewellers. Now I wish I had of been patient and spent the time and money on an independent jewellers. The first time it broke I had been wearing the ring for literally a day. The ring as a cluster of diamonds. The cluster simply came off in my hand. I returned to the shop and was told as we only bought it that they wouldn't put it through the insurance but… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE, AFTER SALES SERVICE VERY POOR.”

Written on: 14/09/2014

My husband purchased my engagement ring from H Samuel, Preston in September 2012. He proposed to me on my 50th birthday on board a cruise ship in November 2012. The ring was too big, so when we returned to England, we called into the store to exchange the ring. The staff were very helpful. The ring is now 18 months old and I had noticed that one of the claws had broken off. I called into the Preston branch of H Samuel, and explained that there must be a fault with the ring. The store manager… Read Full Review

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Lollypop87's Comment

Written on: 28/05/2015

Claws don't just 'bend' on their own accord. It was most probable that it would have been caught on an item of clothing. You can't expect a company to fix an item for free if it is not a manufacturing default. You wouldn't expect a car company to replace your tyres for free if you got a flat, would you?! Or a clothes company to see your jeans up for you if you ripped a hole.

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★★★★☆

“Beckton store customer service is amazing ”

Written on: 02/09/2014 by 442Hensley (1 review written)

You will love their excellent service. Always friendly and always smiling. Always a pleasure to shop there… Read Full Review

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