H. Samuel Stores Reviews
Latest Reviews
★★★★★
“Iv been going to Samuel in Beaumont leys leicester...”
Written on: 23/04/2013 by Julieminty
Iv been going to Samuel in Beaumont leys leicester recently with a fob watch and the service was first class. Then I went in about another matter nothing really to do with Samuel but again they went far and a above let service they needed to. I have been reading so many bad reviews if u need a Samuels go Beaumont leys leicester they are brill in there Julie (read more)
★☆☆☆☆
“NEVER EVER SHOP AT H SAMUEL”
Written on: 10/04/2013
I asked them to repair my wife's engagement ring which the Y did. The cost increased by 50% while they had the ring. Then within 3 weeks the diamond fell off which is now lost. Took the ring back to the shop and the manager refused to help saying it was my fault and gold is a weak metal and my wife must have damaged it. She offer to repair it for a further £360 as a gesture of goodwill. Haha. I took it up with the area manager, but I may as well have talked to the wall. This is currently... (read more)
★☆☆☆☆
“ £400 for resizing the ring from M to N.”
Written on: 28/03/2013
I will never ever purchase anything from this shop again. Avoid! (read more)
★☆☆☆☆
“Disappointed !”
Written on: 27/03/2013 by Tracy1972
I ordered a three piece silver set for my daughters prom. Paid for it and receive a confirmation email. A day day i had a email stating it was out of stock! Day before it was ' in stock' and at time of ordering! One disappointed daughter has we are on a budget too thought price eas excellent but maybe it was too good to be true! (read more)
★☆☆☆☆
“Poor excuse for a Jewllers”
Written on: 18/03/2013 by gramic98 (1 review written)
I decided to treat the other half with a shower of gifts for valentines this year, one of these were to be a personalised ring. I decided to use H Samuel for this as they had some reasonably priced 'couples ring's'. I selected a ring to have mine and the other halfs name on aswell as our birth stones. I ordered the ring around Jan 28th 2013, this took weeks to arrive since I received this on 15th Feb 2013. The misses and myself were very happy with the inital ring. 3 weeks later I have a... (read more)
★☆☆☆☆
“Broken Earings”
Written on: 15/03/2013
My husband brought me a pair of topaz stud earings for Christmas. The stone fell out end of Jan. Phoned them and they said even though I have the box. I need the receipt, I asked them if they could check back to the day. I knew we brought them. They said no they could repair the earings for me at a cost of 45.00, eventhough I have the stone and the earing. He only paid 25.00 for them. They were no help what so ever.My husband is fuming. He says he is going to go in there and make them go all... (read more)
★☆☆☆☆
“Awful”
Written on: 14/03/2013
Didn't have ring in stock, paid extra to have delivered next day. Called and was told has been posted, was told I would be rung in the morning. No call, so I rang this afternoon only be be told order has been cancelled due to not having my size? Are they for real. Would you not let the customer know? I then have to call head office to get a refund, to be juggled between departments, to then be told I can't have a full refund due to xxx amount on gift card. So what? I loose the gift card... (read more)
★☆☆☆☆
“awful”
Written on: 14/03/2013
i ordered a watch, and a day after i recieved an email saying my order was cancelled? (read more)
★☆☆☆☆
“Awful order and bad customer serice”
Written on: 12/03/2013
Placed the order online in the sale for a wedding ring on behalf of a friend, the wrong ring turned up - called customer service for return and refund - the customer service agent said the ring we ordered was irrelevant as the one received was more expensive. The one we ordered was on a twist and this was an eternity band!! Obviously he has never been married - Rude - unpleasant and was told that we had been advantageous with them......never again!! (read more)
★★☆☆☆
“No children's watches in store”
Written on: 11/03/2013
Wanted to buy a children's watch for a gift so I visited the Meadowhall branch only to be told they didn't have any children's watches in store. I could order the watch for delivery & be charged or have it delivered to the store for free. The staff couldn't really give me an explanation as to why they don't stock a single children's watch. I ended up ordering one which was quick and easy and the staff were very nice too. (read more)
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Showing 1 - 10 of 119 Reviews
★☆☆☆☆
“worst customer service ever!!!!!”
Written on: 27/02/2013 by pinkangel (1 review written)
I purchased an engagement ring on 22/2/13, the ring wasnt cheap at £300 in the sale. It was white gold with diamonds and a pink stone in shape of heart. I was very careful to take ring off whilst doing chores etc. On 24th Feb whilst washing my hands the pink stone in ring fell out.I was distressed but at same time i was very relieved i managed to find the stone. On the 25th feb i took ring back into branch i purchased it from and explained the situation asking them for a replacement ring.... (read more)
★☆☆☆☆
“Wedding ring mess”
Written on: 25/02/2013 by georgekarampelas
On Saturday February the 2nd, we ordered our wedding rings with my wife from the Oxford street shop of H.Samuel. BIG MISTAKE!!! Today is Monday the 25th and i am supposed to pick my ring tommorow if everything goes ok. Due to wrong sizing the first time and damage beyond repair the second time, i have been there 4 times until now without getting my ring. No need to mention that we have already paid the full amount almost a month ago. I regret that i bought our rings from this company, i will... (read more)
★☆☆☆☆
“STRATFORD CENTRE H.SAMUEL ”
Written on: 21/02/2013 by sarahyoung
I was about to get the "Accurist Gents Black Ceramic Case and Bracelet Watch" watch today for £99 and while the sales assistant was customising the watch to my wrist, I used one of their computer touch screen machines to check out the watch on-line and to my surprise the exact same watch was nearly half the price at £48.34. As I was looking at the screen, the sales assistant approached me from behind and straight i asked him is this not the same model to which he responded by saying no... (read more)
★☆☆☆☆
“Worst, bad, ridiculous, angry, disappointed, DO NOT go...”
Written on: 20/02/2013
Cabot Circus on the 28th December 2012. Received a brand new watch for Christmas went to H Samuel to get a few links taken out because as most ceramic watches it comes in one size so it was too big for my wrist. After the Sales Assistant spent ages bashing it she damaged my brand new watch. They offered to send it back to Swatch because they said the watch was already manufactory damaged. Total BS, so no brand new watch but repaired damaged watch as my Christmas gift from my boyfriend. The... (read more)
★★★★★
“H SAMUEL BOSTON BRANCH LINCOLNSHIRE”
Written on: 15/02/2013
I have visted the Boston Lincolnshire branch on a number of occasions .I have been treated very well and politely by the assistant there . The young lady is very helpful and this has encouraged me to us the H Samuel Boston store . The assistant is named Lexy so well done (read more)
★☆☆☆☆
“Ordered a watch”
Written on: 03/02/2013 by David.Beattie.30
i bought 3 charms for my girlfriend for christmas 2012, but we broke up 2 weeks before christmas, so i returned them with no problems, i seen a watch i liked on watch shop.com, i went into h samuel to see if i could get the watch, they had the watch but in a different face colour, so the money from the charms that i returned so going to pay for part of the cost of the watch, so the employee i was dealing with said to put the money onto a gift card, so they did, i got a phone call 2 weeks ago... (read more)
Caw8157's Response to David.Beattie.30's Review
Written on: 06/02/2013
Typical of samuals
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★☆☆☆☆
“Emails and calls ignored £80 refund outstanding for...”
Written on: 28/01/2013 by jemmo76 (2 reviews written)
Having the exact same problem shelled out £102 online on 8th Jan ordered 2 items, neither arrived, they have had me chasing around my neighbours and the local sorting office, to eventually tell me they dont send recorded so no way of tracking my parcel? they, eventually after dozems of calls and emails send 1 of the items i ordered to my local town centre store, they then kindly told me to fetch it, but only after I call up again to ask where it is? reluctantly i did fetch it, but it was... (read more)
★☆☆☆☆
“New watch over £100 and is being returned now for the...”
Written on: 27/01/2013
Rotary watch over £100 and for the 3rd occasion it is being returned. Strap has broken 3 times. 1st watch stopped at will, 2 nd watch lost 5 min each hour. Staff when return always try and fob off with " Oh you need to send for repair" Its less than one month since purchase of original. !!! (read more)
★☆☆☆☆
“NEVER EVER BUY FROM H SAMUEL”
Written on: 24/01/2013
I ordered something online for my daughters birthday present I never received it and was told 3 diffrent dates it was posted to me At one point i was also told it hadnt been posted as there was a problem with the web order system. I have rang them 8 times, written to them and emailed dozens of times. They keep saying they will refund me and never do. Its a total scam. Each time i ring they say they will CONTACT THE WAREHOUSE FOR A REFUND! I never get it...! I am furious and now taking it... (read more)
Jemmo76's Comment
Written on: 28/01/2013
Having the exact same problem shelled out £102 online on 8th Jan ordered 2 items, neither arrived, they have had me chasing around my neighbours and the local sorting office, to eventually tell me they dont send recorded so no way of tracking my parcel? they, eventually after dozems of calls and emails send 1 of the items i ordered to my local town centre store, they then kindly told me to fetch it, but only after I call up again to ask where it is? reluctantly i did fetch it, but it was broken! and it had sat in the shop for a week, not even a courtesy call to tell me it was there? So my figure is broken, the only other 1 was 10 miles away so they said fetch it or wait another 2 weeks??? Reluctantly i fetched it, so i ordered 2 items i now after much chasing, emailing, running around have 1 item. The other item cost £78 and i was promised a refund as it was for a Jan Bday and didnt get here, the refund was promised on the 15th Jan, my emails are ignored, my calls are fobbed off with promises of return calls and still no refund, today its the 28th Jan, never been treated so poorly, so shocked, disgusted and appalled cant get my money back and cant even get replys to 3 complaint emails! Avoid this shop at all costs, its not worth the hassle!
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Mrsrws's Comment
Written on: 28/01/2013
If anyone has an idea how we can get our refunds please advise.I am thinking next move is the police or the newspapers!!
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Jemmo76's Comment
Written on: 29/01/2013
been in touch with my bank, ask about charge back, its where the bank can claim back the money if you paid by visa debit or credit card my bank opening a dispute to get my refund, may be worth having a word with yours, trading standards also
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★☆☆☆☆
“Do not trust”
Written on: 16/01/2013
Placed a order for Citizen Eco watch for sons 18th from the sale, had no contact from them so telephoned Customer Services 4 days later to be told order had been cancelled due to no stock. Had nobody let me know and they don't care, just said "oh you should have had a email from our warehouse". Sent a complaint via e mail and 5 days later still waiting, not got the decency to reply to my complaint. Would not trust and no care for their customers, first time and last time dealing with this... (read more)
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Showing 11 - 20 of 119 Reviews
★☆☆☆☆
“Avoid at all costs”
Written on: 16/01/2013
Please avoid any dealings with these con artists. Enough said...!!! Please avoid any dealings with these con artists. Enough said...!!! Please avoid any dealings with these con artists. Enough said...!!! Please avoid any dealings with these con artists. Enough said...!!! Please avoid any dealings with these con artists. Enough said...!!! (read more)
★★★☆☆
“Highstreet chain - don't have too high expectations!”
Written on: 02/01/2013 by ShineyStar
My (now) Husband knows little about jewellery. He purchased my Engagement ring online, via H. Samuels, as I had always said please not Argos. He loved using the website as you can zoom right in to photos to look at the smaller details up close. He was happy looking online as he knew he doesn't know a huge amount about jewllery and going into an actual shop to look would possibly have meant being pressured into a sale for an item he wasn't sure about. I have had my ring 2 years now and wear... (read more)
★☆☆☆☆
“Terrible Customer Service ”
Written on: 02/01/2013
I bought an ICE watch for my wife for Christmas, but wasn't sure whether it was the style that she wanted. The sales assistant assured me that I could exchange it if it wasn't the right style. It wasn't the right style, so my wife took it back this week only to be told that if she wanted to change it she would have to pay the current price - the entire range was £54.99 in December and has now gone back up to £74.99. Whilst I appreciate that if she wanted an entirely different watch at... (read more)
★☆☆☆☆
“Very, very poor quality products and appalling after...”
Written on: 27/12/2012
My husband bought a silver locket from Samuels. He was very unsure that I would like it so made sure that the store ad a no quibble return policy. We tried to take it back a week later, having not even taken it out of the box and was told that he couldn't have a refund. They said that the front was dented. You could barely see it but they said if you run your finger over it you can feel it. He said that was how it was sold to him and their answer was that they would have checked it before... (read more)
★☆☆☆☆
“Bought my Daughters 21st Birthday present from store...”
Written on: 26/12/2012 by Dianneckkl (1 review written)
Bought my Daughters 21st Birthday present from store in Brighton,after wearing the £325.00 pendant just twice the chain broke,this was worn for a special occasion the second time, at dinner she realised the chain was broken ,but was still on her neck,the pendant we found luckily,as if she had moved at all it would have been gone,returned to the store,this was after just a couple of months,and as I said just worn twice,they didn't want to know,were not interested in the slightest,examined... (read more)
★☆☆☆☆
“OVER PRICED TAT”
Written on: 21/12/2012 by davesalford
I bought my wife a bracelet,OK I did'nt pay a fortune,£100 after 3 weeks it broke.I took it back I was told a few had been returned,and I might want to consider paying a little more, £150 and get a much better bracelet.This one lasted a month,I took it to a small jeweler who said if he had sold it the price would have been £80.ALL I WOULD SUGGEST IS BEFORE YOU BUY FROM SAMUELS,JUST COMPARE WITH A SMALL LOCAL JEWELER,YOU'LL GET A MUCH BETTER SERVICE. (read more)
★★★★★
“Very impressed. ”
Written on: 09/12/2012
Today Sunday 9 December 2012 I exchanged a watch purchased on the internet at the shop in Silverburn Glasgow. The Manageress, Lucy attended to me and I found her courteous and very helpful. There was a young lady waiting to be served and Lucy explained she was the next customer. Another young woman came over to the counter and Lucy without me even realising what she had seen explained very politely that she would be attended after the young woman.She spoke in such a way that they both quite... (read more)
★☆☆☆☆
“I brought an engagement ring for my girlfriend. But i...”
Written on: 07/12/2012
I brought an engagement ring for my girlfriend. But i got the wrong size and went back the next day to change it. They said they had the ring in stock from another shop and that it would be sent to the store the next day for us to pick up. We went to the shop the next day and fitting with most of all the other reviews the ring had not been delivers to the store. The shop assistant told us that we would get a text to say it had arrived. i explained that we were just checking. The... (read more)
★☆☆☆☆
“Awful Service, Rude ignorant staff”
Written on: 29/11/2012 by D12345 (1 review written)
Absolutely disgusting customer service. AVOID AT ALL COST. The 'service' goes as far as taking your money. When I wanted to return a ring today, because it doesn't fit properly (it was bought in my absence by my partner as a surprise that turned very sour), the store assistant turned his nose up and straight away rushed the ring out of the back then returned saying it couldn't be refunded, because it had been worn and was therefore now excluded from their returns policies. I tried the ring... (read more)
Lovetoshop2012's Response to D12345's Review
Written on: 30/11/2012
If they take the item back it has to be in pristine condition so it can be put back on display and resold. well i would not want to buy the ring you wore for "5 minutes" as you claim. you probably wore it for a day and then had a change of heart. your partner obviously checked the ring before he bought it so if there were scratches he would have seen it. i shopped with h samuel before many times and think they provide great service. if you got a ring and didnt like it why put it on and where it in first place? dont blame hsamuel for your own mistakes.
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D12345's reply to Lovetoshop2012's Comment
Written on: 30/11/2012
I have made no mistakes at all. Are you a HSamuel employee by any chance, because you are just as presumtious and rude as they are. As a matter of fact, no I didnt wear the ring for a day, and its not that I didnt like the ring (it was supposed to be a loving present after), it doesnt fit properly, and it also caused a reaction. My partner gave the ring to me, so obviously I tried it on, as I would have done in the shop. If you have an awkward ring size, like I do, you have to wear the ring for a few minutes as,if your fingers are warm or cold the ring won't sit properly. I told my partner immediately that buying me jewellery was a bad idea because I tend to have reactions and within a few minutes it was so.
My partner didnt check the ring, because he's not the type to do that, and besides that, it was a display model and at a reduced price. He was happy that the size looked like it would fit and that he had found one he liked. He was assured there was 30 days return, no questions asked, and no where at any point was he educated to the fact that you werent allowed to try it on.
It was a display model so it obviously had the signs of wear already on.
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★★★★★
“good online service”
Written on: 29/11/2012 by Pecker1977 (1 review written)
I bought earings but my wife didn't like them. So I decided to return them for a full refund. I got my money back on my account a few days later. Can't complain... (read more)
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Showing 21 - 30 of 119 Reviews
★☆☆☆☆
“Rubbish customer service”
Written on: 14/11/2012 by GBeardon
Have bought a seconder watch for myself,and gold bracelet for my wife both have been returned & replaced watch once, bracelet 3 times now want my money back, But offered back £200 less than bracelet is worth watch is now out of warrenty, Stay away Sanuals are legalised the*ve*s, Could write a lot more but reveiw police wont let me. (read more)
★☆☆☆☆
“Terrible online service!”
Written on: 05/11/2012 by sp2209 (1 review written)
I'd ordered 2 items online and asked it to be delivered to my local store. When I went to pick up my order, 1 item was missing. The store sales advisor was rude and she said she could do nothing about it and that I'd had to take up this issue with the online customer services. After calling 4 times on 4 different days (0845 number by the way) asking them to re-deliver the missing item, nothing was done. Every time they promised the item will be delivered giving me a date but nothing came... (read more)
Hsamuel's Response to sp2209's Review
Written on: 08/11/2012
Hello there. We would be interested in speaking to you to try and address some of the concerns you've had with our service to date. Please could you email amy.rountree@signet.co.uk with your order number, full name and the store you visited so that we can try and help you further.
Many thanks
Amy at H.Samuel
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★☆☆☆☆
“They Haven't Got A Clue ”
Written on: 01/11/2012 by brakenoodle (23 reviews written)
I have visited two different H. Samuel stores in the last month, intending to buy two watches. On the first occasion the watch was on display but 10% above the manufacturers website RRP and also damaged on the back. They refused to reduce the price, sell it at the RRP or even acknowledge the damage existed! I also overheard the sales staff push insurance on purchased items to two other customers whist I was there - it was hard sell but they succeeded. My second visit was a different... (read more)
★☆☆☆☆
“Terrible service, poor quality”
Written on: 29/10/2012
Bought two rings this Oct at 167 oxford street, London. One has scratches, after 5 days we got the replacement which was even worse! The other diamond ring also has problems. We wanted to either replacement or refund but the staff was very rude. We had an arguement in the shop which made me feel sick.I'll never ever buy anything from H.Samual! I didn't expect such customer service at all. It's really terrible experience i ever had!! (read more)
★★★★☆
“H Samuel Wisbech CAMBS review ”
Written on: 27/10/2012
H Samuel Wisbech staff are fantastic, if my review was just for them then I would give 5*, however the service I received from head office was awful. I ordered a zippo lighter with engraving for my boyfriend for our anniversary, the lighter should have arrived on the 3rd which was perfect as our anniversary which was on the 7th, however I received a phone call on the 3rd saying the engraving machine had broken down and I would have to wait 2 weeks for my product to arrive, so it would arrive... (read more)
★☆☆☆☆
“H. Samuel .. If your the customer .. Its all your fault !”
Written on: 13/10/2012 by Bree7
Like alot of people I wish I had stumbled across this website before purchasing a half eternity ring from H samuels. 2 months down the line I had lost 3 diamonds. I was also told it was through customer abuse and I would have to pay for it. I have to admit I got so upset I was very rude to one of the branches staff. I took the ring away and had a report from an independant jeweller. They informed me 2 more diamonds were about to fall out. After numerous fights on the phone to their... (read more)
★☆☆☆☆
“Strap adjusting ripoff”
Written on: 28/07/2012
I was given a watch with a metallic wristband which needed two links taken out to fit. I went to H Samuel in Harrow shopping centre (HA1 1AS postcode so that there is mistake) to have them taken out. I showed the watch to the asian guy on the floor only to get as a response "that will be ten quid mate" (as if I knew him from before). I knew that all he had to do was pop the two pins off and take the links out (maximum 5 min with a break in between) which suggests that this guy was going to... (read more)
★☆☆☆☆
“Terrible Terrible TERRIBLE!!!”
Written on: 17/07/2012
My fiance and i decided to buy an engagment ring in Jan 2012, he proposed on Valentines day, we are a relitavly young couple both 20 and where very happy, the ring we purchsed was a 9 carat white gold cluster ring, priced at £139 and we decided to pay an extra £14 for a 2 year cover, which is a considerable amount of money for two students. Feb 2012: When we first went to H samuel they did not have the ring my size and it would of taken 1 month for my size to come in, but without me know... (read more)
★★★★★
“better than expected”
Written on: 17/06/2012
i ordered a watch for £49.99 in the sale, when it arrived it wasn't what i had ordered it was a watch very similar except it was £119 and not in the sale! thanks h.samuel! (read more)
★★☆☆☆
“Went for a repair and came back with the wrong stone.”
Written on: 21/05/2012 by StarkidGleek
The ring is lovely and fairly priced but one of the stones came out after a year so i took it into my local store for the gem to be replaced as I bought insurance. When i got the phone call to say it was ready, i went to collect it and they had replaced my Blue Topaz with a clear Cubic Zirconia. The Manager asked why I didnt say nothing when he was writing down the details for it to be replaced. Well i presumed he knew what he was writing. He wrote CZ on a blank bit of paper, how was i... (read more)
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Showing 31 - 40 of 119 Reviews
★☆☆☆☆
“Are H Samuel Ratners in disguise???”
Written on: 19/05/2012 by josie777 (1 review written)
I was shocked to stumble upon this review site and, had I found it prior to purchasing my engagement ring, I would never have bought it from H Samuel! My story is very similar to a few on here. I bought my ring from the St Helens branch and less than three months later, a stone had fallen out. I went back to the shop and it was sent away to be evaluated. Lo and behold it was accidental damage (surprise surprise) and I was told that there was nothing that they would do and that I had to pay... (read more)
Josie777's Response to josie777's Review
Written on: 19/05/2012
ohh - oopsy - just been informed that it used to be Ratners - makes sense now sadly! :(
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Josie777's Response to josie777's Review
Written on: 26/05/2012
update! I sent the ring with a letter stating the above.
H Samuel returned my ring with a copy of the original quiality control report and basically told me that there was nothing that they would do.
They have not addressed any of the issues, nor have they re evaluated the ring.
To say I'm cross is a huge understatement. It would appear that H Samuel don't care about their customers or value their opinions at all. I am getting my ring appraised again and based on this outcome will be taking them to court. I will also be contacting relevant media.
We shall see...
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★☆☆☆☆
“Would give them no stars if possible”
Written on: 13/05/2012
I got engaged Christmas 2010 since then I have been through 3 rings. Rubbish quality, discoloring, bending loosing diamonds and one snapped and now my current one is bent! I would never recommend H samuel even though they have fantastic customer service! (read more)
★☆☆☆☆
“Got ring professionally cleaned after 3days diamond...”
Written on: 24/04/2012
I am terribly upset of how i am being blamed for the lose of my diamond from h.samuals.I had my ring re rhodiumed in the Ormskirk branch, and after having the ring back for 3 days (in which I only wore it once, as I go to college) I noticed a diamond had fell out. I took it back again that same day to see if they could fix it as it was still under guarantee. The staff said they would send the ring off to see if it can be cleaned. After a coulpe of days I rung them back and had been told that... (read more)
★☆☆☆☆
“H Samuel Sloane Square 'lost' my engagement ring”
Written on: 29/03/2012 by swlondoner (1 review written)
Just been told - after weeks of delay in returning my ring from its second repair from H Samuel (the first one wasnt done very well and it broke again - losing a diamond) - that they have 'lost' my ring on the way to their subcontractor. I was told first that it had been stolen, but then the story changed to 'lost'. Still waiting for 'Customer Service' to have the decency to call me and explain what they are doing about it and how they are going to even attempt to compensate me. Solicitor... (read more)
★☆☆☆☆
“Fake diamond”
Written on: 09/03/2012
Me and my USA fiance went and brought our engagement rings but after reviewing them a year later, we've found that the diamonds in my fiance's ring was fake! And mine wasn't worth anything either so we're both furious! We're demanding our money to be refunded to us! Please don't go to this jewellery store, find someone else reputable! (read more)
★☆☆☆☆
“Staff need more training”
Written on: 01/03/2012 by clairalou (1 review written)
I went into H Samuel in Salisbury as I'd heard they did a silver cleaning service for free, so I took my Thomas Sabo bracelet in for a spruce up as it was looking tarnished and grubby. I was told to come back in half an hour. When I returned to pick up my bracelet, I was told that it hadn't been done. The reason was because.... they were't sure it was real silver!! I'm sorry what?! I explained the 925 hallmark and the fact that it is a Thomas Sabo bracelet (has brand engravings on charm... (read more)
Jewlladdict's Response to clairalou's Review
Written on: 05/03/2012
Just having 925 stamped does not gtee its silver, i have bought goods before that stated they were silver and when they arrived there were hallmarks on it but within a short period of time they had gone a brass colour the item i purchased had a branded stamp on and seemed geniune however was soon to discover this was not the case, i think the biggest problem is with well known brands there easeily faked and sold as real so to ve fair to the jewllers a stamp in the current climate we live in means nothing :-)
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★☆☆☆☆
“BUY ITEM BEFORE WE LET YOU SEE IT!”
Written on: 24/02/2012 by IanWelsh (1 review written)
24th February 2012 visited H Samuels shop within Beaumontleys shopping Centre Leicester having seen 3 Emerald rings on the web site which were suitable as a 50th Birthday present to my wife. The first was in stock and although not her size was a strong candidate for purchase but before deciding wished to view one of the others seen on line. Was informed by the young male assistant that this could be ordered in for viewing within a 7 day period. Requested that this be done and we would return... (read more)
★☆☆☆☆
“Never ever use samuels”
Written on: 09/02/2012 by dawniejt
My Husdband brought me a platinum eternity ring for our 1st anniversay, within 1 month the ring was really worn and appeared to have a chip out of the metal, my wedding and engagement (5 yrs ago) rings are also platinum and did not look like this. However i took it into the watford branch for them to look at and once the manager had looked at it with a eyepiece she said it was deeply pitted and was wearing away, shen also looked at my other rings and said this hadn't happen with them, so... (read more)
★☆☆☆☆
“Service at its worst!”
Written on: 15/01/2012
I purchased a pair of gold earrings in Oct 2011 and noticed after a few days that they had turned a copper/nickel colour. I returned to the store and explained my concern to the staff. I also advised them that I had numerous gold jewelry worn every day none of which has this persistent nickle tarnish. The staff were very dismissive however after fumbling for over an hour and my insistence that they were of a very poor quality they immersed in their on solution but there was no... (read more)
★☆☆☆☆
“RIP OFF MERCHANTS”
Written on: 13/01/2012 by andyc1964 (1 review written)
I bought my wife a gold chain for christmas paid £160 within 24 hrs a link broke i took it back to the shop and they said it looked like it had been caught or pulled (which it hadn`t) but they would send it to quality control who said the same thing (suprise suprise). I have been told i can have it repaird at a reduced rate, the trouble with that is i don`t want the peice of rubbish any more just want a refund but have been told by customer service no chance (read more)
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• All the star ratings the company/product has received,
• The number of reviews
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Jackiejckr's Response to pinkangel's Review
Written on: 17/04/2013
Exactly the same thing has happen to me we bought an engagement ring at Christmas 2011 in March one of the stones fell out I took it back to the shop the girl there said she cold see no damage so the ring must be faulty - The ring was a christmas special offer and was actuall an £800.00 ring today customer service have told me the damage is wear and tear - I work in an office !!!!! I am not a builder and an engagement ring is supposed to be for life????????????? This has certainly took the shine of for me - All you couples beware!