Ernest Jones Jewellers
Latest Reviews
★☆☆☆☆
“Complete joke”
Written on: 08/05/2013 by Ethers57 (1 review written)
My husband after 8 years of marriage decided to surprise me with an eternity ring , amazing , however the downfall was purchasing the ring from this jeweller . I didn't feel thd ring was quite right for me so after purchasing last July 2012 and paying £1500 we went back into the Preston store in Lancashire to chose something else . After trying the majority of rings on , nothing was quite right . So we sat down with their in - house design team ' Downey Design ' ( I think that's what they... (read more)
★☆☆☆☆
“Awful quality”
Written on: 01/05/2013 by gazbatty
I bought a bangle for my wife from Ernest Jones. It cost a lot of money but the clasp is so poor she cannot wear it without the clasp opening and it falling off. I took it back to get a refund/exchange and the store manager was no help what so ever, and I had taken out the insurance. Apparently they are all like that. Their stuff is cheaply made and the service is shocking. Do not buy anything from Ernest Jones, you will only be dissapointed! (read more)
★★★★★
“Best service ever had ”
Written on: 20/03/2013
I recently visited the store in Chester looking for replacement rings as I am recently separated but felt lost without a ring on , there are 23 jewellers in Chester not one asked why I was buying a ring apart from [name removed] and Lynn in Ernest jones , they went to great trouble to make sure that it did not look like an engagement ring , I was torn between a ring in another store and Ernest jones I went back to the other store to see the other ring where the girl had served me... (read more)
★☆☆☆☆
“Worst Service Ever!”
Written on: 01/03/2013
Worst Service Ever!! 6 weeks, over a dozen phone calls, 3 walk in visits. All of this for a quote that due to the distinct lack of service I did not agree to. And I still have not had my jewellery returned to me. DO NOT BOTHER!!!! (read more)
★☆☆☆☆
“extra links in watch”
Written on: 14/02/2013 by melligan
On the 2nd January I took my watch to Ernest Jones at the Bull ring Birmingham to have 2 extra links put on. I was told cost accepted that then was told to collect 20th January. Having not heard anything by the 24th January I phoned to be told that due to cost not being agreed it didn't get processed till 16th January, hence I paid a deposit on the 2nd Jan having agreed cost. They said that they had to send off for links which was explained when I took it in. After a couple more phone calls... (read more)
★☆☆☆☆
“Terrible customer service”
Written on: 31/01/2013 by badnews
Ring was faulty and lost its stone after 6 weeks Stor wouldnot help (read more)
★☆☆☆☆
“scratched diamond! Poor quality!”
Written on: 04/01/2013 by Spicy (3 reviews written)
diamond in my engagement ring (from Ernest Jones) is scratched! I noticed this as one side looked a bit "cloudy". I now doubt it's a diamond indeed. My husband's wedding ring looked so bad after a month of wearing, too soft gold, very poor quality. Won't use again. (read more)
★☆☆☆☆
“Do not buy your watch here (Welwyn Garden City Store)...”
Written on: 27/12/2012 by Stucks (1 review written)
Spent over £1500 on a watch (Omega) only for it to have to go back for repainr within 4 months. Was away for 8 weeks than came back not repaired. Manager at the store assured me that it would be retuned next time quick on an express service... no such luck; came back after 8 weeks but finally working. 2 months later started losing time and i was told it was the battery so spent £75.00 getting it changed which took another 4 weeks only to find it was still losing time when it came back. I... (read more)
★☆☆☆☆
“Rubbish diamonds and service”
Written on: 14/11/2012 by goodservicecostsnothing
The level of service, quality of product and poor business practices in place at Ernest Jones are truly appalling. I am recently engaged and my partner purchased a solitaire diamond engagement ring with insurance from Ernest Jones with a total cost of just under £1000. We were happy with the original ring which was purchased from the Stockport store. Following the engagement we travelled into Ernest Jones in the Trafford Centre on Monday 5th November. We were told that the engagement ring... (read more)
★★★★☆
“ watch purchase and repair service”
Written on: 16/10/2012 by Nickelconian
I have bought 2 watches this year from store in York first occasion off the Mamager who was freindly pleasant and not pushy second purchase was the assistant manager who was just as helpful. They were both knowledgable about there products stocked. My wife needed a diamond replacing in her engagement ring which was 9ct gold which had been rodium plated elsewhere which was showing signs of wear.We were told it would be repaired and polished.We enquired about replating and were told it... (read more)
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Showing 1 - 10 of 159 Reviews
★☆☆☆☆
“Lost sentimental watch”
Written on: 10/10/2012
Watch given to me by my late husband 18 years ago. On leaving watch to have new battery and strap ( Gucci) told staff to ensure not lost, because of the sentimental value and come what may it could never be replaced. What happened? 2 months down the line and after their enquiries they had to admit watch "lost" Paid out insurance cost but nothing for the sad feelings that still exist. Wrote to one of the directors for his views/comments. Guess what? Didn't have the courtesy to... (read more)
★☆☆☆☆
“Rubbish Quality and Customer Service”
Written on: 09/09/2012
Bought a ring and within a month the diamond came and and was lost. Store would not replace and refund. "Manager" who didn't have a clue was unhelpful and rude. Said it was us that had damaged it and gave us a quote for repairing it! Eventually went to court and got cost of ring back, court fees and additional expenses. They could have saved themselves money and bad publicity if they offered good customer service and didn't sell shoddy, overpriced goods. Avoid at all costs! (read more)
★☆☆☆☆
“DONT DO IT”
Written on: 22/08/2012 by gemmab4612
WARNING!!!!!!!!! DON'T BUY wedding or engagement rings from Ernest jones!! Mine and my husbands have lasted 3 weeks and it looks like I've had them years! They have gone discoloured, scratched really bad and faded, we paid £600 so wasn't cheap!! Took them into shop and the MANAGER said I had been scraping my wedding rings down a brick wall! (yes the manager) he sent them of to quality control took 3 weeks to come back to say its customer misuse!!!!! We had only been married 3 weeks!! If you... (read more)
★☆☆☆☆
“Lost my wedding rings :(”
Written on: 16/07/2012
Ordered mine and my partners wedding rings from Ernest Jones only for them to lose them! Had to make other arrangements 2 days before the wedding. No explanation or apology. Awful customer service. (read more)
★☆☆☆☆
“Do your self a favour - shop elsewhere”
Written on: 13/07/2012 by stevehammond76 (1 review written)
Me and my fiancee went in to find her a wedding ring. I had already ordered mine online. They seemed cheaper than the couple of other high street shops we had visited earlier. Having tried a few different designs we ordered one that we both liked. Between ordering and delivery I noticed you oculd get similar rings cheaper online, but was not bothered as at least we had tried on different designs and were sure this one was right. When it arrived, we wanted to have it engraved and it was then... (read more)
★☆☆☆☆
“ACCUSED FOR DAMAGING A WATCH 4 DAYS AFTER PURCHASE!”
Written on: 22/04/2012 by JKMNR
I bought a watch for my daughters 25th birthday to surprise her. Unfortunately she didnt like it. Tried it ONCE and put it back in the box. 4 days later I went to return it, and was told I couldn't get my money back as it was DAMAGED???? The manager was extremely rude and unhelpful. He didn't want the box but took the watch and put it in a bag. I said - please put it in the box so it doesn't get 'damaged' anymore. He responded in a disgusting tone ' DONT tell me how to do my job!' ... (read more)
Guest's Response to JKMNR's Review
Written on: 22/04/2012
The bogus damage claim is a well known ploy of Ernest Jones, as is the referral to " customer services" who will of course support all the manager has told you. Rudeness is also what Ernest Jones customers should expect after money has changed hands. Politeness is only for those about to buy. As the watch was your property you had every right to tell the shop manager how you wanted him to treat it. Don' t forget to find ways to tell as many people as you can of your experience.
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★☆☆☆☆
“Wedding Ring I cannot wear”
Written on: 17/04/2012
We purchased my platinum and diamond wedding ring from Ernest Jones in Bromley. After only a few weeks of wear I noticed that it was very dull and was starting to go out of shape. I took it back to the shop and the assistant was also shocked by the state of it so they sent it away. The 'quality control' department blamed it on 'customer damage' and the tone of the letter was extremely rude. The store offered to polish the ring so I had to accept. 18 months into my marriage, the ring is... (read more)
Anotherdissatisfiedcustomer's Comment
Written on: 25/04/2012
Ernest Jones has your money so you don't stand any chance of a satisfactory resolution unless you go to the small claims court. Any referral by Ernest Jones to "customer services" or "quality control" or any "shocked" response by the manager are all delaying tactics. Ernest Jones know you only have so much energy to give to this issue and they know that most of their many dissatisfied customers eventually give up.
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★☆☆☆☆
“Buyer beware”
Written on: 13/04/2012
Very helpful and friendly until they get your money, then a valued customer turns into a nusiance and is treated with distain. If you have a complaint after buying you don’t have a hope in hell of redress. We were sold a £1,000 engagment ring on the basis that if it did not fit it could be returned, but then on return told that it was damaged. We were then given the run-around and eventually gave up. The whole issue was detrimental to our health. I have since had the ring proffessionally... (read more)
★☆☆☆☆
“Very bad jewellery quality for the money you pay!!”
Written on: 29/03/2012 by LilyoftheValley
My partner bought me an engagement ring from Ernest Joness in Oxford Street, London. Very pretty ring - but for the money he paid - quality just wasnt there!! It was a cluster ring, but most of the diamonds were not sparkly! And when i went there next day to exchange the ring for a bigger size - i asked about the diamont quality, and was told by Deputy Manager - you get what you pay for!!! How nice?! Anyway, he explained me that in ErnestJones they do stock and sell second quality diamonds -... (read more)
Guest's Response to LilyoftheValley's Review
Written on: 09/04/2012
Ernest Jones & H Samuel are the same company.
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★☆☆☆☆
“disgusting customer service”
Written on: 28/03/2012 by mojo64
After purchasing an engagement and eternity ring set for our anniversary, it turned a brass colour within 6 months. Taking it to the shop they refused to give back my money. Customer service was apauling, no one seems to be able to have authority to make a descision. I would never ever advise anyone to purchase from this store!!! (read more)
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Showing 11 - 20 of 159 Reviews
★☆☆☆☆
“Rubbish service and poor quality of Rado Watches”
Written on: 21/02/2012 by Chet_Kotecha
Recently went to branch Harrow and Hill branch of Ernest & Jones. The shop assistant said a £1000+ Rado watch should not last more then 3 years. This was my second purchase of Rado Watch and have had bad experience with both leaving me short of £400+ for repair to both. Watch sent to Rado to fix, they found the crown to the watch was damaged, this is an internal part so it's either faulty from day one or rubbish quality of Rado Watch. It's now going to cost me £185 to repair. My first... (read more)
★☆☆☆☆
“Burns and Blisters! ”
Written on: 02/02/2012
My wedding ring burns and blisters my finger! I took it in store and was told there was nothing they could do about it, I wasn’t happy with that answer as I am unable to wear my wedding ring. The girl then told me to do any tests on it they would have to take it apart and I wouldn’t have a ring left. Still unhappy with the answers I was being given she went to talk to her manager, who apparently knew of a test they could do without destroying it. Its 18k yellow gold same as my engagement... (read more)
★☆☆☆☆
“BAD customer services BAD repairs ”
Written on: 08/12/2011 by angejoe71
we brought my wedding band from earnest jones in september 2010 it was in the engagement ring section as i didnt want a plain band so we found a round diamond solitar ring were the diamond was slightly in bedded in the ring it was 18ct white gold ...item number 4574001... with a 5 year extra warrenty...it took us over an hour with the shop assistant louise blackamore to find the correct ring and GET THE CORRECT SIZE... over the year we noticed the ring was startihng to cut my knuckle when... (read more)
Veryonesidedviewsandopinions's Response to angejoe71's Review
Written on: 09/04/2013
An extremely one sided view of the situation......bordering libellous as people have unknowingly been named and lies have been posted on a website.
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★☆☆☆☆
“DO NOT USE! HIDEOUS CUSTOMER SERVICE!”
Written on: 11/11/2011 by GemmaClarke
A diamond fell out of my engagement ring the thrid time I wore it. Of coures they decided it was my fault but still wanted to charge me to repair. I asked that the waiver the cost out of principle - they had my ring for 3 months whilst deciding on damage and costs - and they still say it was all my fault and pay up!! The shop staff were totally unaffected by the principle of my lifelong ring falling apart, and the head office complaint response was equally disinterested. I wanted to use... (read more)
★☆☆☆☆
“Watch Repair - DO NOT USE ERNEST JONES”
Written on: 14/10/2011 by Maggie07d (1 review written)
I had bought a Tag watch for £2150 2 years ago, I put the watch into the Glasgow Braehead store for a battery and re-seal on the 10th August. I was called around 4 days later by the store (they had left a voice mail message) to say the watch did infact need a full service and part replacement for which there would be an additional charge. I had not have any other contact with the shop and at no point had I been told that this service would take between 8-12 weeks (we are due to get married... (read more)
Guest's Response to Maggie07d's Review
Written on: 04/11/2011
it is funny how people write these reviews based on a warped sense of the facts and quote details that are untrue
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Anotherdissatisfiedcustomer's Response to Maggie07d's Review
Written on: 24/05/2012
Ernest Jones "customer services" makes every attempt to confuse and frustrate the complaining customer. It is their intention to muddy the waters so that facts become warped and details that are untrue become regarded as facts. Would Earnest Jones like to try to solve a problem for once rather than delay until the customer gives up? Would Ernest Jones like to reply to any of the many critical reviews on this and other internet sights?
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★☆☆☆☆
“Gucci watch for Dad's birthday, had it for 9 months...”
Written on: 16/08/2011 by sanny24 (1 review written)
I purchased a Gucci watch for my Dad for his birthday in November 2010 his 50th, the day I purchased it I took it in to engrave in Timpson. Watch cost £450. Now my dad worn it once to go out, it prob rained a little and rain got inside the watch withing one week of having it. So i took it in for repair to Erenest jones, and they told me the have to send it off to Switzerland, so they did. 4 months later the watch returned to England, and I got the watch back. Dad goes on Holiday to... (read more)
★☆☆☆☆
“Diamond fallen out of £500 cluster ring after 2 months”
Written on: 09/07/2011
After just two months a diamond fell out of the cluster ring we had paid £500 for and was lost. Took it back to shop where assistant looked at it and said she would get price for replacement/repair. After a month of chasing we were then told it would cost £320 to repair and that the damage was caused by "a huge scratch" in the gold which caused the stone to fall out. Strange that no-one noticed this when the ring was originally returned. Asked for the ring back and the photos of the... (read more)
★★★☆☆
“Cheap quality white gold”
Written on: 04/07/2011
Have been wearing a white gold engagement for about 6 months and it already needs re-plating. When the plating wears off I'm left with a yellow ring and not white. After doing some research I now realise the ring has a blend of cheap alloys in with the gold. Quality white gold uses palladium. Took the ring to a local jewellers and they were quite shocked at how it had worn and the colour underneath. Be warned!! You are getting alot less for your money you pay. They don't tell you about... (read more)
Guest's Comment
Written on: 18/03/2012
Hi, Rhodium is Rhodium and is not alloyed with any other materials. It is impossible for one company to use a different quality Rhodium to another. Rhodium wears differently, for instance nurses with their numerous hand gels wear rhodium quicker. A gear stick in an automobile similarly wears the rhodium off the bottom of the ring somewhat quickly.
The alloys used with the gold are irrelevant to the wear of the rodium plating. Some high quality white golds are alloyed with palladium, but the majority are alloyed with nickel, including practically every instance of white gold found upon the high street. No high street jeweller discusses or likely knows the alloys used within their white gold, this is not a complaint specific to Ernest Jones.
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★☆☆☆☆
“I wouldn't even give them 1 star!”
Written on: 25/05/2011
I always thought Earnest Jones was a reputable company - probably one of the best high street jewelers but I too have had a terrible experience with them. They are so concerned about making a sale and getting that commission that everything else seems to go by the way side. I had a problem with my very expensive watch and basically customer services will not help me! It's actually quite amazing! They wouldn't reply to my polite emails explaining the problems, then they sent me generic emails... (read more)
Guest's Comment
Written on: 01/06/2011
Ernest Jones used to belong to the Ratner group of companies and may still do and we all know what Mr. Ratner said about his products!
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★★★★★
“I'm so suprise by these reviews. I've been shopping in...”
Written on: 26/04/2011
I'm so suprise by these reviews. I've been shopping in the 2 Croydon store for years and have always had superb service. I bought a watch from the smaller of the 2 stores (centrale I think oppisite Next) and I found the gentleman who surved me to be very funny and affable. I was encurgaed to take my time and have a think about my ourchase. They weren't pushy or overbearing and he made me feel reassured of my purchase. I'd definitely go there again! (read more)
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Showing 21 - 30 of 159 Reviews
★☆☆☆☆
“my mum gave me her 30+ year old engaging ring to me, &...”
Written on: 26/04/2011
my mum gave me her 30+ year old engaging ring to me, & it has two bad chips in the rubies so I went there to get it repaired. they sent it off, and was called and told all the rubies were damaged in some way. I took this down to the age & they said for £386 they'd replace all the 8 small rubies. I thought great so said yeah to that.. go to collect it and is told two rubies have been replaced, the chip you could see CLEARLY was still there. they'd replaced what they said was a chip I'd never... (read more)
★★★★★
“I don't know what people in this country expect i,ve...”
Written on: 21/04/2011
I don't know what people in this country expect i,ve been shopping with this company for several years and had no probs at all staff went out of their way on several occasions, these nuts that right the reviews might have to take responsability for the care of their jewels claws do wear on rings if worn....... be responable and get it checked annually I DO its so easy to blame someone else Ernest jones a company I Trust with friendly staff (read more)
Anotherdissatisfiedcustomer's Comment
Written on: 25/04/2012
This "nut" would leave positve feedback for Ernest Jones if in my experience there were positive aspects to the service they provide. Have you ever needed to return an item? My experience is that once they have your money they will try any trick they can think of to get rid of you.
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Guest's Comment
Written on: 22/05/2012
What people in this country expect is some kind of decent service and they deserve that. As a small working jeweller I see rubbish, bought and repaired at EJ all the time and it makes me sick. They sell jewellery made in the far east at high profit , and frankly , once they have your money, they are finished with you. I get fed up with trying to patch up their poor quality work on a regular basis, and i feel rotten charging for it - Jewellers like EJ give us all a bad name :((
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Anotherdissatisfiedcustomer's Comment
Written on: 23/05/2012
Many thanks for adding your experiences with Ernest Jones. So the summary seems to be that for inferior products, at inflated prices and a frustrate/insult the customer after sales policy Ernest Jones is the place to go. I really would value an Ernest Jones reply, but at their profit margin I suppose they can thrive on customers who do not use the internet?
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★☆☆☆☆
“I took my Rado watch to have it repaired. Watch value...”
Written on: 24/03/2011 by jai28 (1 review written)
I took my Rado watch to have it repaired. Watch value £1200. They are the official repairess for this watch. They sent it away for assesment & came back with a figure of £505.00. The reason I took it in was that water got in it on holiday.
It took me over a month to get it back & I of course declined the repair. I took it to a jewellers in the Brighton lanes.
It was assesed & they found slight dampness & the battery had a slight leak. This was replaced & the watch now works great & the...
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★☆☆☆☆
“I bought a tissot watch for my husband birthday...”
Written on: 15/03/2011
I bought a tissot watch for my husband birthday recently. I wasn't too sure whether I should get the PRS200 or PRC200 model. The sales advisor said I could always take the watch back if I am not sure which one to buy as long as I don't take the link out. As PRS200 model is similar to the watch my husband lost I decided to buy that one knowing that if my husband prefers the PRC model I can always take it back.
Without letting me inspect the watch the sales advisor immediately took it to...
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★☆☆☆☆
“After two weeks, one of the stud earrings that I had...”
Written on: 15/03/2011
After two weeks, one of the stud earrings that I had bought, just fell out without my knowledge. On closer inspection of the other earring, butterfly is faulty. There is no click to lock it in place.
Neither the manager in Epsom store nor the customer service telephone operator would give me a refund. Shocking customer service and faulty goods. I will never buy here again!
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★★★★★
“I purchased a diamond cluster eternity ring for myself...”
Written on: 07/03/2011
I purchased a diamond cluster eternity ring for myself with some birthday money. I have always purchased many beautiful jewellery items from Ernest Jones in Maidstone over the last 10 years, they have always been perfect quality. The staff are always proffessional and take time to really find out about what it is that I am looking for.
I am really suprised about all the negative comments as i have only ever had superb customer service. Jewellery is very delicate and I have always taken it...
(read more)
★☆☆☆☆
“My boyfriend purchase my diamond & platinum,...”
Written on: 05/03/2011
My boyfriend purchase my diamond & platinum, certificated ring from Coventry in December 2006, unfortunately the ring was far to bigand I took it back to the store to have it resized. Two days later had a phone call to say that they would not be able to resize the ring down to at would mis-shape the ring. They were more than happy to get me a replacement at the correct size. However the replacement rings diamonds were very poor quality & clarity. The orginal ring's diamonds were VVS1 -... (read more)
★☆☆☆☆
“NEVER EVER take a ring into Ernest Jones to be...”
Written on: 28/02/2011
NEVER EVER take a ring into Ernest Jones to be resized. I wanted to put NO STARS but couldn't. I took my £3000 engagement ring in after Christmas and the whole experience has been horrific. Firtly I was told my numerous people different information about when it would be back. In the end it took almost a month, and this only happened because I chased them. Then, when it finally came back, the setting had been spoilt and the diamond did not sit symmetrically in it any more. I am now in the... (read more)
Guest's Comment
Written on: 26/05/2011
I would like to know whch repair shops they use, before I'd leave my diamond ring with any jeweller in future, due to a very bad experience ( but not to do with ej)
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★☆☆☆☆
“I am disgusted at this thieving company after five...”
Written on: 23/02/2011
I am disgusted at this thieving company after five months the diamond out of my engagement ring fell out and they told me it was down to general wear and tear so i could not get a re-fund, despite having insurance etc! An engagement ring that lasts 5 MONTHS! from reading reviews they continue to do this a lot and gt away with it. LETS STOP THIS AND REPORT YOUR EXPERIENCES ON WATCH DOG!!!! i know i will be taking them to small claims. (read more)
★★★★★
“Im really shocked to see the bad feedback on here i...”
Written on: 16/02/2011
Im really shocked to see the bad feedback on here i went in to the new telford store and was served by the manager nigel who was so interested in my purchase and who it was for , he clearly explained the differences between materials and ring styles in terms of durabillity and types of diamonds and shapes without all the jargon i ended up spending a little bit more than i anticipated but i took advantage of their interest free. My fiance loves her ring and despite having to get her the... (read more)
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Showing 31 - 40 of 159 Reviews
★☆☆☆☆
“bought a ring from here. Had it repaired once after 2...”
Written on: 07/02/2011
bought a ring from here. Had it repaired once after 2 stones fell out and then this happened again a few weeks later with the 'fixed' ring. They then offered a replacement but we had to pay the insurance again and exactly the same thing happened again with the replacement, only sooner than last time! We are so angry!!!!!! I am going to get in contact with citizens advise as they shouldn't be able to get away with this!!! We want a refund. Anyone else got one? (read more)
★☆☆☆☆
“NEVER EVER SHOP AT ERNEST JONES!!!!!!! If I could give...”
Written on: 31/01/2011
NEVER EVER SHOP AT ERNEST JONES!!!!!!! If I could give them zero stars then I would.
My lovely boyfriend proposed to me on New Years Eve. Unfortunatley the ring was too big for me so we took it into the Ernest Jones Cambridge branch to get re-sized. I am very sentimental and didnt want to have a replacement. I was really upset to have to leave my ring with them for 10 days to get resized but was looking forward to receiving my ring and for it to fit me properly. 10 days later I had a phone...
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★☆☆☆☆
“IF YOU NEED JEWELLERY RE-SIZED OR REPAIRS DO NOT TAKE...”
Written on: 18/01/2011
IF YOU NEED JEWELLERY RE-SIZED OR REPAIRS DO NOT TAKE IT TO ERNEST JONES!!!!!!!!!!!!!!!
my partner bought me an engagement ring for xmas from another jewellers unfortunatley i made the mistake of taking the 1500 pounds ring to ernest jones to be re sized, i took it in on the 29th of dec 2010 and it was due back on the 14th! went in on the 14th it wasn't back the manager rang the 3rd party who it had been sent away to to be repaired no one seemed to know where it was?, and was told it could...
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★☆☆☆☆
“I have had 3 expensive diamond rings from Ernest...”
Written on: 15/01/2011 by Trebor1x (1 review written)
I have had 3 expensive diamond rings from Ernest Jones. All of which suffered from stones falling out. The last time the ring was just out of guarantee and Ernest Jones charged for repair. There is no evidence of damage to the ring. At Christmas another stone fell out! (read more)
★☆☆☆☆
“If I could give a zero rating I would. We purchased a...”
Written on: 13/01/2011
If I could give a zero rating I would. We purchased a diamond engagement ring April 2010. It is a ring that has three diamonds set in the middle.By early december I had lost a diamond. I took the ring back to Ernest Jones and it was sent to head office to be assessed. I was called three days ago and told I must have knocked the ring so hard that it had broken the claw that held in the diamond, and that i had to pay to get it fixed. I am going into the shop on sat to argue that they have... (read more)
Trebor1X's Comment
Written on: 15/01/2011
Having a similar problem. Took it up with BBC programme "On Your Behalf" the suggested referring matter to Trading Standards. Suggest you do the same.
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★☆☆☆☆
“I bought an platinum diamond eternity ring for my wife...”
Written on: 11/01/2011
I bought an platinum diamond eternity ring for my wife amd had nothing but trouble with the ring - in the first 2 years the ring was returned to the store 6 times either for becoming mis-shapen or diamonds falling out, on every occasion the store sent the ring away to their QC dept and on each occasion they advised it was due to accidental damage caused by my wife - the store even suggested getting the ring repaired and not wearing it! Some occasions the repairs were done FOC but on one... (read more)
★☆☆☆☆
“I placed an online order with E.J on the 25th December...”
Written on: 07/01/2011
I placed an online order with E.J on the 25th December (ordinarily I would have been enjoying Christmas with my family, instead I was mooching on the sofa, feeling sorry for myself because of suffering with a lingering flu!). It was a 9ct gold locket I ordered (in the sale). It was intended to be a special Christmas present using the money my Grandparents gave me that day.. basically its my Grandfathers last Christmas with us, so I wanted something special - a locket to put his picture... (read more)
★★★★★
“we mainly buy our jewelery from Ernest Jones at poole,...”
Written on: 27/12/2010 by knock (1 review written)
we mainly buy our jewelery from Ernest Jones at poole, we have always recieved excelent service from the team especialy the manager "Carl". It always a pleasure to go there as you never feel presured to purchase an item. we would recommend this shop. There is nothing to dislike about the shop and personaly we enjoy going there what ever the time of year,I went there to buy a watch for my husband as a surprise and luckily Carl remembered my husbands likes and dislikes, and said if he didnt... (read more)
Anotherdisatisfiedcustomer's Response to knock's Review
Written on: 14/04/2012
I think you would find that if you tried to change the watch you would be told that this was not possible as it had been damaged. Why not try it as an experiment? If successful you will be able to report it on this site .Ernest Jones needs your kind words.
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★☆☆☆☆
“Possibly the most miserable store manager in the...”
Written on: 23/12/2010
Possibly the most miserable store manager in the world. Decided to buy my wife some earrings for x-mas and unfortunately had to buy from Ernest Jones and the most miserable #### in the world of retail! With hindsight I would have told him to stick 'em up his miserable #### and driven to the Mall. However, a young female assistant managed to resurect a miserable shopping experience. Happy Christmas! (read more)
★☆☆☆☆
“I bought an Omega watch costing just over £2000. Three...”
Written on: 10/12/2010
I bought an Omega watch costing just over £2000. Three months later whilst looking after a patient, the strap gave way and the watch bounced across the floor. Two consultant surgeons witnessed this. After going back to the store, they sent the watch to Omega. One mth later, i received a phone call to say watch had been repaired, i didnt accept the watch back as it was a faulty strap that had caused it to fall to the floor. Nearly 3 months later , after all promises to call us back and things... (read more)
Yawnyawnyawn's Comment
Written on: 21/08/2012
That's an issue with Omega- not ernest jones- they only sell what theyre supplied!
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Mobilemeister's Response to goodservicecostsnothing's Review
Written on: 07/12/2012
While I do not condone the service you have received (and quite frankly am not surprised), as an ex-employee I would ask you not to blame the members of staff for pushing you over the "wow" comments. Stores are targeted on the percentage of customers who leave feedback, good or bad, and then targeted again on feedback. Chances are the people who served you were being watched by the manager, hence the wandering around with clipboards (if they were anything like my manager, if you didn't stress the importance of feedback, the staff would be in trouble).
There is, sadly, no point in complaining via these "wow" comments as they are not always picked up. If for future reference anybody wants to complain about being forced into commenting, please write to the head office and get it passed on to the regional managers as unfortunately they are the ones giving stores targets and individual employees little choice other than to overemphasise it to customers.