Swarovski Reviews
Latest Reviews
★☆☆☆☆
“Very poor quality - do not waste your money.”
Written on: 18/04/2013
My husband bought me a beautiful Swarovski ring - at first it turned green/black within a couple of months so I send it back to get it fixed. Since the ring is so delicate when I got it back I only wore it for special ocassion and always kept it in the original box. Now I look at it and again it turned green. I understand that this ring is vermeil but for the price he paid and the care I took I expected it to last longer. I have other vermeil pieces and they last a long time. Also the... (read more)
★☆☆☆☆
“Terrible quality”
Written on: 13/04/2013 by Poorqualityproduct (1 review written)
I've been given various sets of Swarovski jewellery for Christmas over the past few years. It initially looks great but with every set crystals fall out and they start to turn green. I don't cover them in beauty products or water. The shop refuse to fix them, even though I'm happy to pay to get fixed. The shop assistants say that it's just costume jewellery and it's not expected to last. If this is the case- its massively over priced. I've got cheap jewellery from other shops that's lasted... (read more)
★☆☆☆☆
“Disgusting ”
Written on: 09/04/2013 by Kerriann
My boyfriend bought me a ring from Swarovski bluewater at Christmas paying £130. Two weeks after the back of the ring started going orange so I took it back only to b told they couldn't do anything but also it wouldn't get any worse, it's now 4 month on and the whole ring is orange!!! Iv spoke to Swarovski and was disgusted when they told me there's nothing they can do as "it's just dress jewellery that's no better than what u can get at Dorothy Perkins" this outraged me as I do not expect... (read more)
★☆☆☆☆
“REALLY bad quality and even worse customer service!”
Written on: 06/04/2013 by CrinneNC (1 review written)
Bought a ring 2 months ago which I only wear every once in awhile and a stone fell out. Called the store only to be talked down to almost like they think they are better than you. I will NEVER buy a piece of jewelry from swarovski again. Your better off going to Claire's and buy something that's the same quality at a cheaper price( at least they have better customer service ) (read more)
★★☆☆☆
“swarovski stones turned green”
Written on: 06/04/2013
my problem with swarovski was with a puzzle necklace i had bought from Austria...the one of the two pieces was covered with white stones which after a while got green stains...i sent them back,i dont know if they replaced them but i had them shiny and bright just for a small period because soon i had the same problem...now they lie in a drawer....what a pity!!!i really liked them!!! (read more)
★☆☆☆☆
“Nirvana Quality is Very Poor and Awful Horrible Staff”
Written on: 23/03/2013 by Peterdgoss (1 review written)
My ring shattered when I went to pick up a glass. I went back to the store in Brent Cross to seek some type of reimbursement. The staff were totally unhelpful and blamed me for the damage to the ring. I was informed that there was no Warranty on that type of ring. I can confirm that I was never informed that at the time of purchase. In any event who would say that to a Customer!!!!!!!!! Very very dissapointed with the quality and awful attitude of poorly trained staff. I will never buy any... (read more)
★☆☆☆☆
“Fascinating stories - my conclusions!”
Written on: 23/03/2013
My story is the same. Bought ring, two stones fell out after wearing 3 times, bulldog staff accuse me. After reading the reviews here, I have drawn these conclusions: 1. Extremely poor quality workmanship. 2. Extremely expensive for what you get (junk jewellery you can only look at, but not wear). 3. Warranty totally useless. 4. Staff specially chosen for customer disservice (pre employment psych tests can reveal their true personality). 5. Management are crazy. Swarovski has managed to... (read more)
★☆☆☆☆
“DIRE SERVICE FROM SWAROVSKI”
Written on: 13/03/2013
YOU WILL FIND IT HARD TO SPEND YOUR SWAROVSKI CARDS AT ANY OUTLETS. FURTHER MORE THE STAFF ARE NOT TRAINED WITH ANY CUSTOMER CARE SKILLS, DO NOT TRUST ANY STAFF WHO TELL YOU THEY DO NOT HAVE SWAROVSKI STOCK BUT ANOTHER BRANCH DOES HAVE A SECIFIC ITEM AS THEIR STOCK CONTROL VIA COMPUTERS IS WORSE THAN RUBBISH AND I ENDED UP GOING FROM STORE TO STORE (FOOLISHLY TRUSTING TEIR ADVICE INITIALLY) THE COMPLAINTS DEPT IN CHISWICK LONDON TOOK AN AGE TO RESPOND AND FOBBED ME OFF WITH A POORLY WRITTEN... (read more)
★☆☆☆☆
“I'll Never Buy From Swarovski Again”
Written on: 12/03/2013
Swarovski carries some beautiful pieces, only problem is the quality is HORRIBLE! I recieved a Hello Kitty ring for my birthday and it broke in 2 weeks. I got it replaced and a year later, a piece fell off, Hello Kitty's ear fell out, the paint of her nose is scratched off, the bow is discolored and the ring itself is tarnished awfully! My mother has had the same problem with jewelry purchased from Swarovski and I will not buy here again. (read more)
★☆☆☆☆
“Poor customer service”
Written on: 11/03/2013
My partner went to Bluewater store, chose the Sophisticated Bangle for me for Christmas but didn't have size S in stock. He was told there was one in Canterbury store so he phoned, reserved it and drove the 60 round trip the following day to purchase it. I tried it on Xmas day but it fell off - too big. It turned out to be size M. Went back to Canterbury who didn't have an S but were no help at all so went back to Bluewater who were better and refunded the money onto a card which doesn't... (read more)
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Showing 1 - 10 of 71 Reviews
★☆☆☆☆
“A WARNING TO OTHERS DO NOT PURCHASE FROM SWAROVSKI ON...”
Written on: 09/02/2013 by anon1962 (1 review written)
I am desperately hoping that someone reading this can provide away of contacting Swarovski.com on line customer services. After placing a large order on line for various different items and not being advised of the ridicules delivery timescale involved in the actual delivery I cancelled the order and purchased elsewhere. The order cancellation was acknowledged in pigeon english via email from online customer services. The amount was removed from "pending" on my bank account and as far as I... (read more)
Thosmer's Response to anon1962's Review
Written on: 11/02/2013
shophelp@swarovski.com try atarting here
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Anon1962's reply to Thosmer's Comment
Written on: 12/02/2013
Thanks for this have tried emailing everyday for 14 days and all you receive is an automatic reponse, no refund until goods returned. Ups website against tracking no states. Goods are in germany and awaiting collection! Even my bank have tried and and are now saying without proof of "purchase" which I obviously don't have as didn't "purchase" nothing can be done as not fraud as I originally gave card details!!! Have said trading standards, but they won't get involved as non uk reg company!! Pulling my hair out. Thank for trying to help.
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Thosmer's reply to Anon1962's Comment
Written on: 12/02/2013
Oh my gosh...
I'd lose my temper...
Try this...
customer_relations.us@swarovski.com
Good luck!
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Jan2013New's Response to anon1962's Review
Written on: 21/02/2013
Dear Anon1962,
If you are based in the UK then you should contact the UK based Customer Relations team for Swarovski which is:
Swarovski UK Ltd
Customer Relations
1st Floor, Building 4, Chiswick Park
566 Chiswick High Road
W4 5YE London
United Kingdom
Phone: +44 (0) 2036 408400
Fax: +44 (0) 2078519946
customer_relations.gb@swarovski.com
However, if you are based in the USA then you should contact:
Swarovski North America Limited
Customer Relations
1 Kenney Drive
US - Cranston, R.I. 02920-4468
USA
Phone: +1 800 426-3088
Fax: +1 800-870-5660
customer_relations.us@swarovski.com
I hope this helps you. I have had major problems with Swarovski and I am based in the UK so I contacted their UK office but they did not help me at all. I know this sounds disappointing but you need to try contacting them again. I wish you the best of luck even though my own experience with Swarovski was extremely disappointing.
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Crecmac's Response to anon1962's Review
Written on: 22/02/2013
Try calling Swarovski UK, if you paid my credit card your cc company may be able to help and possibly reverse the transaction. Good Luck C
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Anon1962's Response to anon1962's Review
Written on: 22/02/2013
am based in uk, tried contacting via number u quoted only to be told they don't deal with "online orders". I have gone threw my banks complaints department now and they are now dealing with it on my behalf. Still haven't heard anything from swarovski even tho ups have confirmed that the goods have been collected and signed in germany. I would never of expected this sort of problems with such a well known company and certainly puts me off "online shopping" they take your money in seconds but getting it back is another story! Thanks for your info, sorry to hear you also had a bad experience! BUYERS SHOULD BEWARE.
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Cmacz's reply to Anon1962's Comment
Written on: 08/03/2013
I am currently having an issue with getting a replacement for a faulty product. It came apart less than 2 months after purchase. It can't be repaired and I have not been offered an exchange. Swarovski are saying I have broken it which is simply not true. So, don't just avoid buying online, avoid them completely if you think jewellery at that price should be of a good quality, as you probably won't get a replacement or refund if it falls apart!
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K9Pups's reply to Anon1962's Comment
Written on: 22/03/2013
Yes its called DISPUTED TRANSACTION CHARGE BACK. SECTION 75 consumer act.. u pay by Visa debit or credit your Contract is with them. This will give u all info n more
Good luck
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★☆☆☆☆
“Terribly Terrible (I had to say it twice)”
Written on: 09/02/2013
My boyfriend bought me this bracelet and necklace from a matching set with two hearts. Ive had them both repaired so many times ive lost count. The company has had them both longer than I have! Im very careful with them both since they have sentimental meaning behind them and the crystals always fell out and the chain breaks too. I am EXTREMELY disappointed with all of this. Not to mention the service I have had trying to get them repaired. Today they both dont have anymore stones and im not... (read more)
Thosmer's Comment
Written on: 11/02/2013
Hi there,
I am a Boutique Manager for Swarovski in S.A and am horribly disappointed by your terrible experience with our product..
Interesting point that you have mentionedis that it has taken them almost foever to assist you-However Swarovski's INTERNATIONAL 2 year warranty would cover this problem that you are facing..as long as it is a manufacturing defect and that you are indeed taking care of the product..which it seems you are doing..
However we need to have a lok at the product and the problem.
We have now changed a few policies in my region that the Boutique Manager is able to make a decision regarding any repair matters almoat immediately whilst our consumer browses through our Crystal World..
Please do not give up on this amazing product as yet.. Contact the customer service department and ask for a refferal to the Repair Department..
They will base their decision on the state of the piece which should not take longer than 7 days..
Alternatively,contact me at my store and I will escalate this matter for you to the necessary channels..swarovski@spilhaus.co.za
We put so much effort into each design and the production is one of a detailed procedure- in the sense that these crystals are each set by hand..
Therfore we value your feedback and you as our consumer..
Try this as a start shophelp@swarovski.com and if you still have no joy contact me directly- swarovski@spilhaus.co.za now I am aware that you might be in a totally different region to what I am-but as a consumer myself I would expect some After Sales Support..So I would be more than prepared to either assist you or put you in the correct direction.
Kind Regards,
Tanya Hosmer
Boutique Manager
Sandton City
Johannesburg
South Africa
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★☆☆☆☆
“Horrendous ring saga”
Written on: 25/01/2013
I purchase a ring which was lovely however ir broke. I returned it to the shop to which i was told I must be doing something to it (wearing it) that must have broken it. They advised as it was still under warranty they would send it off to be fixed. The staff quoted 4 weeks. We returned in 4 weeks to be told they didnt know where my ring was. I spoke to the manager who advised i was lying as no one in her shop would have advised 4 weeks it is always 10. After 10 weeks i retuned collected the... (read more)
★☆☆☆☆
“Bad quality and even worst customer support”
Written on: 24/01/2013
I'm really furious right now. I had purchased a necklace not too long ago and some of the crystals fell off just after a few wears. I called customer support and the woman on the line was such a "B" and she had no clue what she was talking about. I tried numerous times to get through someone with a respectable I.Q. and once I did manage to reach an intelligent creature, he had me send out my damaged item for immediate repair. Well, it never got repaired. In fact, from being sorry they went... (read more)
Jan2013New's Comment
Written on: 21/02/2013
I completely agree with your comments. The customer service at Swarovski is the worst I have ever encountered.
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★★★☆☆
“I like the design ”
Written on: 23/01/2013 by Slay77 (1 review written)
Personally I think,that the design of Swarovski is very good,especially for young people . I've bought lot of earring and necklace of this brand.but the quality really need to be improved. Because the your jewellery only could be wored for few months, then the small crystal would be lost. It's so disappointing. (read more)
★☆☆☆☆
“VERY POOR CUSTOMER SERVICE & NASTY STAFF”
Written on: 12/01/2013
I went to the Swarovski boutique in Aberdeen, Scotland, recently and the staff have very poor customer service skills. One in particular acted like a total bull dog towards me and spoke viciously. She's the deputy store manager. The staff have no manners and are very impolite. The Swarovski Customer Service Centre was useless and did not do anything to help me. They are just not bothered. The store manager gets away with anything. The deputy store manager is very vicious and... (read more)
Sabs3's Comment
Written on: 20/02/2013
OMG i had the same experience but in Brent Cross, London. The so called deputy manager was extremely rude and unprofessional. I believe Swarovski need to re think their recruitment process. You should contact customer_relations.gb@swarovski.com. I have been emailing them with my complaint although to be honest they have used the it has been given to HR so its confidential clause to no longer let me know whats going on but i believe if enough of us complain they may finally listen :)
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Jan2013New's Comment
Written on: 21/02/2013
Dear Sabs3,
I completely agree with your comments. My experience was at a different Swarovski shop but it was practically the same as you have described already in your comments. I already e-mailed the e-mail address you mentioned in your comments and I sent a letter by post. I was given exactly the same response as you were given. That is, I was also told that my complaint had been given to the HR dept but due to their confidentiality clause they cannot tell me the outcome. I am extremely disappointed with the reply to my complaint and I asked my complaint to be forwarded to a manager or someone in a senior position but nothing was done about it. I was told that the complaint has been dealt with but they cannot give me any details due to confidential reasons. This company (i.e. Swarovski) do not care about their customers and their customer service is absolutely terrible. I do not know what else to do.
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★☆☆☆☆
“Unwanted Present”
Written on: 12/01/2013
I tried to return an unwanted present to exchange for another item and would probably have spent more than the value of the item being returned. I had all the wrappings, box and warranty but no receipt. I was told that they could not exchange, credit note or refund this item and the buyer would have been told at the point of purchase, which is absolutely no use to me. I WOULD DEFINITELY NOT SHOP AT SWAROVSKI EVER!!!!! REALLY POOR CUSTOMER SERVICE. Most major stores would go out of... (read more)
Em91's Comment
Written on: 15/01/2013
Was your item pierced earrings or sale stock? Swarovski cannot take back earrings for hygiene reasons and most other stores have the same policy.
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Metrocab0713's Comment
Written on: 16/01/2013
It was a necklace. I would have spent more just to swap for something that I preferred. Most other stores maybe have the same policy but there are also a great amount of stores that will credit note or exchange. Thanks for your comments. Regards
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Turkey2013's Comment
Written on: 23/01/2013
Hi
If your gift was returned in same condition it was sold (unworn) in correct packaging you are able to exchange without receipt , ask store to see their returns policy it states current stock items can be exchanged without receipt . Go to another branch if above store refuses as the policy in store clearly states exchange without receipt . Excludes sale items & earrings . Don't give up .
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Moneypenny39's Comment
Written on: 24/01/2013
the problem is,under the uk law, the shop do not have to refund you,or even give you a credit note. Coupled with that, without a receipt, the return becomes an admin nightmare ( im a jewellery retailer, so i know this from experience), and im guessing a large company like Swarovski don't want the issue to deal with. Shops that give refunds,credit notes or exchanges are doing so out of goodwill, not because they have to.Sorry :(
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★☆☆☆☆
“BUYER BEWARE - Swarovski ”
Written on: 31/12/2012 by wes1116
Christmas 2012 - When making a purchase DO NOT THROW OUT THE OUTER SLEEVE! If we could leave zero stars we would. We purchased $229.95 Swarovski necklace as a Christmas gift for our daughter in the Bellevue Square, Bellevue, WA store. Unfortunately she didn't really like it and it wasn't something she would wear, so we wanted to return it for a refund. As part of the Christmas frenzy, the outer box/sleeve was thrown out with other wrappings. When we tried to return the bracelet within... (read more)
★☆☆☆☆
“Staff in the swarovski shop in silverburn are very...”
Written on: 24/12/2012
Staff in the swarovski shop in silverburn are very unhelpful, my husband went in to purchase a watch for my 50th birthday, he said the staff were standing about doing nothing, had to approach them about buying the watch. He needed a few links taken from watch and they said they couldn't do it, and couldn't guarantee it would be done the next day either. He said he will never buy from this store again. He then went to Buchanan galleries and the staff bent over backwards for him. Told him... (read more)
★☆☆☆☆
“Very poor quality”
Written on: 03/12/2012
I will never purchase from Swarovski again due to miscommunication, very poor quality and poor customer service. I purchased white pearl earrings #1155624. First I had extreme allergic reactions to these earrings and after one month one of the pearls fell off. The connection of the pearl to the stud is very poorly made. I was also told in the shop that I would be purchasing real pearls, which was not true to begin with. I have purchased imitated pearl earrings for $5 which have lasted longer... (read more)
Zag45's Comment
Written on: 09/12/2012
I have big problem with Swarovski guarantee. Never more Swarovski!Extremely poor quality for high price.
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Jan2013New's Comment
Written on: 21/02/2013
Dear Zag45,
I completely agree with your comments. I will also never purchase products from Swarovski ever again because I have had major problems with Swarovksi's customer service.
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See next 10 reviews
Showing 11 - 20 of 71 Reviews
★☆☆☆☆
“STOP BUYING FROM THIS COMPANY”
Written on: 26/11/2012 by hammilts
I have just noticed that one of the crystals from my ring from this shop is "missing" thought I would have a look to find out what the guarantee is, I am horrified to read all the stories about this company. STOP BUYING GOODS from the company if they are so bad, with out customers they are nothing!!!!!!! There are plenty of other good reputable shops to buy from. I am going home to look for my receipt, fingers crossed I will reveive good customer service, but won't hold n=my breath,... (read more)
★☆☆☆☆
“Terrible quality, terrible customer service -AVOID”
Written on: 21/11/2012 by Jenners73
I bought a Nirvana ring and within a couple of months the crystal had become loose and eventually snapped less than a year after purchase. The shop assistants were of very little help and told me to contact Customer Services who were abrupt, and unhelpful and told me I must have bashed the ring on a hard service and there was nothing they would do to help. I would not recommend this company at all. There are better quality rings in Accessorize for a fiver. (read more)
★☆☆☆☆
“DO NOT BUY EVER!!!”
Written on: 16/11/2012 by elakoziol (1 review written)
I bought a ring 4 months ago (mind their jewellery has 2 years warranty) - rubbish. Plating started coming off, I couldn't believe it!! As soon as they realised I didn't come to buy but brought something back staff became very rude towards me. I was asked about 10 times if I washed my hands with the ring on. I was told that it should be worn only at the special occasions. When I told her that it's not stated in the warranty she came up with another great "made up" saying that warranty only... (read more)
Debbielynn's Response to elakoziol's Review
Written on: 06/01/2013
I purchased a Swarovski ring in Tulsa, OK. Within three weeks, three of the crystals had fallen out. When I went back to the store, the clerk asked, "Do you leave the ring on when you wash your hands." When I replied yes, she said well, that's the problem; you're supposed to take the ring off when you wash your hands. Are you kidding me? How inconvenient is that??? Plus, no one mentioned this when I was buying the ring. I would think, for the price, the rings would be a little sturdier.
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★☆☆☆☆
“if i could give no stars as a rating i would!!!”
Written on: 06/11/2012
I recieved a beautiful chain as a gift from my other half ( not cheap tack) wore it , never sprayed perfume on it always took good care of it - some of the crystals outlining the crystal heart had come out through no fault of mine own! poor quality , stones were not set properly obviously or they would not have come out! was told i would get another out of good will went back to the shop it was bought from and the old lady that thought she was up her own a*** for working in swarovski was so... (read more)
Elakoziol's Comment
Written on: 16/11/2012
DO NOT BUY EVER!!!!!!!!
As exactly same thing happened to me!
I bought a ring 4 months ago (mind their jewellery has 2 years warranty) - rubbish. Plating started coming off, I couldn't believe it!!
As soon as they realised I didn't come to buy but brought something back staff became very rude towards me.
I was asked about 10 times if I washed my hands with the ring on. I was told that it should be worn only at the special occasions. When I told her that it's not stated in the warranty she came up with another great "made up" saying that warranty only covers the stone (NOT TRUE), then that she has a platinum wedding ring and she doesn't wear it every day because scratches appear on it too (like I care) . I was made to feel like a thief, like I everything was my fault and they don't have to do anything. I was sent off.
I feel like crying, wish I never bought it!!!
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★☆☆☆☆
“No return policy for earrings”
Written on: 23/10/2012
My fiancé bought me a pair of earrings at the Swarovski shop as a surprise, which I unfortunately don't like as they are not my style. They are brand new, in original packaging etc. and we obviously still have the receipt. I wanted to exchange them for another model, however, the unfriendly lady at the shop in Cape Town told me that they have a principal non-return-policy on ear rings. I can not confirm this information, in the on-line shop it says one gets 14 days to return purchased items... (read more)
Anon1090's Comment
Written on: 13/03/2013
earrings can not be returned due to hygeine reasons. Perhaps other jewellers will be happy to accept earring returns, as they are able to use some kind of steriliser in order to clean them, however that just isnt possible with swarovski earrings.
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Masara's Comment
Written on: 14/03/2013
I heard that argument, but my point was that this is unreasonable and illogical. Why is it "possible" to clean them when they have been ordered online, but not when they are bought in the shop? It simply doesn't make sense and is merely bad customer service.
I finally have been able to return the earrings after a few more phone calls with exactly this argument by the way.
I returned the gift and bought instead two other pairs of earrings which actually ensured an even bigger profit for Swarovski. Good customer service would have let me do that immediately, with a smile.
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★☆☆☆☆
“made to feel like a criminal!!!”
Written on: 09/10/2012
just bought a ring at 2:30pm at their leicester store. went to an antenatal appointment and whilst waiting decided to 'admire' the ring. when we took ring out of the box we saw that the diamionds on either side were missing. rushed back to the store at 5pm and the guy who sold it said it wasnt the ring he had sold!!! in fact he said that it was a second hand swarovski ring and 'WE had infact changed it!!!' .we called the manager over and explained situation she said ring wouldve been checked... (read more)
Lisamariehayes1's Comment
Written on: 25/10/2012
everything ive brought from them has eventually tarnished or diamonds come out, and when ive gone back instore they have always made me feel it was my fault..ie,washing up makeup or something im not stupid if i spend 165pound on a fizz diamond cocktail ring im not going to washup with it...there aftersales is appauling..
miss hayes
london
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★☆☆☆☆
“Absolute rubbish”
Written on: 28/09/2012 by ClairePicton
Within a week I had lost a diamond out of my swan charm. Was told I cannot refund as bought in Spain. Terrible as bought from Swarovski store. Also bought a ring and under a month also lost a diamond. Will never buy again!!!! (read more)
★☆☆☆☆
“Rubish rubbish rubbish”
Written on: 19/09/2012
Problem after problem with Swarovskis lack of aftersales service. Pretty to look at but don't wear it as if you encounter a problem even within warranty period you will be told it is wear and tear. My sister has a bracelet less than a year old and the catch is broken. She has taken it back and sent it off to customer care only to be told it is wear and tear and she shouldn't wear it often. Same thing with my ring 8 months old the rhodium has worn off, can't replace or repair as it is wear... (read more)
★☆☆☆☆
“Swarovski quality poor”
Written on: 27/08/2012
I have a bracelet that was purchased in 1986 and it looks brand new. The gold is still there and no crystals missing. In the last 6 years I have purchased a tennis bracelet and one of the crystals turned yellow. I bought the silver/rodium hoop earings and some of the crystals have turned yellow and the metal is blue. I also bought a pretty heart charm and lots of crystals are missing in that. I have taken all these pieces to the store to be repaired so we will see how much it all... (read more)
Dinodee79's Comment
Written on: 15/09/2012
agreed i have quite a few charms and lots of crystals have come out and costs a fortune to get fixed, also when i go into the shop they dont want to know they have blamed it on me wearing purfume, what woman doesnt wear purfume, its pathetic.
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Happyhour's Comment
Written on: 21/11/2012
Repair charge if not under warranty is a set charge of £20.00 , hardly a fortune !!!!
Theses products are costume jewellery NOT Gold or Silver so will tarnish and crystals will be affected if not cared for as per care guidelines which means do not spray perfume or body sprays onto crystal , do not wash hands with soap or washing up liquid whilst wearing rings , if products are cared for properly you will have NO problems !
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★☆☆☆☆
“My ring has gone black after a few wears!!”
Written on: 25/08/2012 by EHutchins
I got brought the Angelic ring in Gold for my 18th birthday, and had worn it a few times. We noticed that the crystals had fallen out and turned black so took it back to the store and thankfully exchanged it for the same one. A few months after exchanging the ring, we have had to take it back yet again; Pretty much all the crystals have fallen out and the remaining have gone black. The lady in the shop was so unhelpful it was unreal. She told us that it must be where i wash up, put... (read more)
See next 10 reviews
Showing 21 - 30 of 71 Reviews
★☆☆☆☆
“Poor quality”
Written on: 05/08/2012 by Bungle22
My partner bought me a charm bracelet when we were on holiday. I have only worn it on special occasions or nights out. It has been worn a maximum of 15 times and most of the crystals have fallen out of the Heart charm. I took it back to our local store where it was whisked off through the back to be seen in better light! I was told that it was due to wear and tear and wearing perfume? No exchange or refund offered. Very disappointed. I would have been better off buying cheap costume... (read more)
★☆☆☆☆
“No way to unsubscribe”
Written on: 17/07/2012
I bought a present from Swarovski and has since been receiving monthly emails with offers even though I unsubscribe from them every time. I have even emailed them to ask them to remove me from their lists but no reply or acknowledgement of receipt. (read more)
★☆☆☆☆
“bad service not helpful”
Written on: 12/07/2012 by meshel
i purchased twelve charms and 8 have lost crystals sent them to their head office and have being told its my fault as i am heavy handed and wear perfume, hang on i hardly wear the braclet as if the truth be know i dont like charm braclets as it was a preasent the other charms are in tact all my other swarovski pices are fine as are every thing i have prurcaed for family and friends i purchased a ring 6 year ago and wear it every day and its perfect . but this guy fron their head office has... (read more)
★★★★☆
“Swarovski Nirvana Ring”
Written on: 09/06/2012
Bought a Nirvana Ring for a friend's birthday present; she wore it once for approximately 20 mins and the crystal shattered on the bottom on impact against a bottle - though this was no more than holding the bottle of beer to take a drink and was not a strong knock or bump or the ring being dropped - would have understood if that had been the case or if the top of the ring had been knocked against something. Needless to say the crystal on the base of the ring then shattered almost completely... (read more)
Eli_Amazing's Comment
Written on: 21/08/2012
Hi, I have had the same problem, my Nirvana ring has broken on the first use, the lady at the store hasn't been helpful at all, so I would like your help and see if you can indicate exactly how did you fill the complaint, was it by post, email or phone?
Thanks for your help in advance...
Elizabeth
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★☆☆☆☆
“expensive price tag and cheap craftsmanship”
Written on: 08/06/2012 by ruby78
I have faithfully been purchasing swarovski charms to complete my charm bracelet since february, i have spent over 500 dollars in charms only to have problem after problem with the crystals falling out. Now I can't complain about the customer service as they have given me a new charm every time I went in to complain. That being said I am still shocked at such a high price for jewellery that is not even sterling silver! it is cheap rhodium plated nickel! How dare they charge so much money for... (read more)
★☆☆☆☆
“Swarvoski ring”
Written on: 10/05/2012 by pinkmozzer
My partner bought me a Swarvoski ring in Malaga as a late extra Xmas present on holiday in Dec 2011. Within 3 months one of the stones had come out. I decided to take it to the Swarvoski shop in the Meadowhall shopping centre near Sheffield.I speak spanish and had made sure that the two year guarantee was honoured internationally before getting it. Carol the manageress was very good and said that they did not stock that particular ring and that I could exchange it for a different one or... (read more)
★☆☆☆☆
“poor quality poor customer service”
Written on: 02/05/2012
I recieved a bangle for my birthday and three of the crystals fell out, disappointed I sent an email complaining about this and was told to return it to my local store, at the store I was made to feel like a fraud first the assistant claimed there was something odd about my warranty which was exactly the same as the warranty I have for other jewellery I have purchased from their store then she accused me of mistreating the jewellery and said she could have it repaired if I paid £20.00, i... (read more)
★☆☆☆☆
“review 14 days but no return possible!!”
Written on: 23/04/2012 by Adelaide
I always admired Swarovski glitttery jewellery and so I decided to buy myself a lovely necklace. I bought it at airport and have been bit in rush while travelling to back to London. Later seeing a new collection online and not wearing necklace at all, I decided to take in to a store to exchange it for a more colourful piece. But what a drama it was and not succesful at all!! Service was terrible, they told me they cannot exchange it because I bought it in different country. Then they... (read more)
★☆☆☆☆
“Nirvana Ring - Useless”
Written on: 22/04/2012 by Ultimateshoegal
I was given a Blue Nirvana Ring for Christmas by my parents. On its 3rd outing the ring shattered at the base as I was clapping my hands. The response from the seller was ridiculous. I was advised that I should have "been more careful", all customers are apparently told to be particularly careful with the ring. I was advised that they have had several people complaining of the same thing, but there is nothing that they can do. Yes there is!!!! Provide a full refund or replace the ring. ... (read more)
★☆☆☆☆
“Bad Quality”
Written on: 12/04/2012
I had a necklace bought for me and wore it once and it fell apart, fortunately the sales assistant exchanged it for me as i had only had the necklace for literally a couple of days. I then had a pair of earings as a present and after 3 months the crystal went completly discoloured and very dull, no sparkle is left. I took the earings back to the shop and they told me that there was nothing they could do as obviously the crystal had been in contact with water. I admit that i did take a... (read more)
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Showing 31 - 40 of 71 Reviews
★☆☆☆☆
“Falls apart and terrible customer services”
Written on: 30/03/2012 by tracey45648 (1 review written)
I had a necklace brought for me, very pretty and loved it. Within a couple of months 85% of the crystals had fallen out. When into the shop but they said I'd have to pay to have it repaired as they had forgotten to stamp the warranty book. It was only £20 so although I was not happy I agreed. They then sent the unrepaired necklace back saying there were too many missing to repair and to call Customer Services. When I spoke to someone at Customer Services they said that it was my fault as... (read more)
Culdass98's Response to tracey45648's Review
Written on: 05/04/2012
Two weeks ago I sent away my Swarovski Crystal ring to be repaired as a stone has fallen out. Although it was well within its warranty period, I paid the £20 requested by the shop assistant, explained as "company policy" for all repairs. The same assistant advised me that I was "very likely to get the money back as the ring was under warranty."
I was phoned today to be informed that the repair was now complete but that the nature of the original damage was that of "external influence" and not in fact due to a manufacture defect. The price of the ring at the time of purchase was £50 and as such I find the £20 price tag for the repair of one stone unreasonable.
Staff from the shop advised me that they could not deal with repair queries and directed me towards customer relations.
I have now spoken to staff at customer relations and whilst I understand that they can only see the notes on the repair rather than first hand evidence of the damage, frankly I found the attitude I was met with to be inflexible and unsympathetic.
Similar to your experience, the advice I was given was that Swarovski Crystal jewelry is intended for costume purposes only, and should not actually be worn that frequently. Given the price of their products and the reputation I previously gave them to have for producing high quality merchandise, I find this suggestion absolutely ridiculous.
I find it bizarre that their staff would willingly lose custom and risk a previously loyal customer passing on word of their negative experience for the sake of £20.
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★☆☆☆☆
“Poor Item, Extremely Poor Customer Service”
Written on: 24/03/2012 by dessy1 (2 reviews written)
My husband bought me a beautiful necklace for Christmas and I have many pieces of their jewellery. On Boxing Day my necklace fell off. I put the necklace back in its box and my husband was going to take it back, but due to a bereavement there was a bit of delay taking it back. When he did take it back, the staff were extremely rude, and told my husband that I had broken it! They would repair it but I would have to pay for it to be repaired. He asked to speak with a manager, but was told... (read more)
★☆☆☆☆
“Worst customer service EVER!!!!”
Written on: 24/03/2012
This is by far the worst customer service ever! Their return policy is 14 days-no exceptions-even though I was out of town. I called the company and he was so rude! I will never, ever buy from this company again. I told the guy on the phone that I would never buy from them again...do you think he cared? Not one bit. Save yourself the hassle and do not buy from this store! I would not recommend them to anyone. I really wish I had read the reviews before I bought something. Horrible return... (read more)
★☆☆☆☆
“MY RING FELL APPART AFTER 1 WEEK!! MISPLACED MY...”
Written on: 24/02/2012 by AmandaPalk (1 review written)
RING fell apart after 1 week! when sent in confirmed they had recieved. Then 6 weeks later offer half price of my ring I explain I want my being repaired or full refund! They say they will repaired it and it is on list to be repaired in new year. Ring up in February they lose my ring and offer no refund! I swear they actually erased things on my file history!!!!!!! They need to record phone calls to protect customers! (read more)
★☆☆☆☆
“Don't waste your money”
Written on: 09/02/2012
I received a pair of Swarovski earrings for my birthday. However, as ALL their items are made of cheap metal, I cannot wear their earrings as I can only wear earrings with real gold or silver posts. I have been advised that earrings cannot be returned for hygiene reasons, so I am left with a pair of £56 earrings that will now lie on a shelf collecting dust. Given the cost of their items, I cannot understand why they do not make their earrings with precious metals. Would it really add... (read more)
Swarovskilover's Comment
Written on: 17/11/2012
swarovski earring posts are made of titanium and all their jewellery is nickel free so there should be no reaction.
rhodium is not cheap metal it is part of the platinum group (therefore IS a precious metal) and is used to plate white gold.
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Bauerqueen's Comment
Written on: 19/11/2012
'There should be no reaction'. With all due respect, I think I know my ears better than you and there IS a reaction. Work for Swarovski by any chance? I appreciate your impartial view.
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★☆☆☆☆
“Beware of online purchases”
Written on: 24/01/2012
My husband gave me a Swarovski ring for Christmas and it was too big. We went into the store to exchange sizes, but they were not able to help us since it was an online purchase. I then called the customer service number and the woman advised you only have 15 days to return online. I explained it was a Christmas Gift, and most stores have an extended return policy around this time of year. She said she couldn't help further and I needed to contact Online Customer Service. The only way I... (read more)
★☆☆☆☆
“Disgusting Service, Shoddy Jewellery”
Written on: 17/01/2012 by Alisonbates88
Below is my letter to Swarvoski Customer Service... Dear Swarovski Customer Service, For my Birthday at the end of 2010 (Nov 10th) my husband bought me one of your necklaces which I was delighted with. I would say I wore the necklace a couple of times a week and I always kept it in it's original box. However, after a couple of months I noticed a few of the crystals had fallen out which was disappointing. The gold plating also wore off the back of the pendant which I found to be very... (read more)
Guest's Response to Alisonbates88's Review
Written on: 22/01/2012
Did you ever get a response to this? I have recently had the same issues... my necklace pendant started discolouring and the stones fell out this is after less than a year from purchase. I took it to the covent garden branch and like you got the same treatment. Apparently they wont repair it as the discolouration indicates that it has come in contact with some subtance and this is negligence on my part! Which is just ridiculous. I wear it quite often like you about 4 times a week (which is what you are meant to do with a necklace you love). The only substance it could have come in contact with is my perfume. Which I spray on before I put the necklace on as per the warranty instruction. If the contact with the perfume is what caused this its ridiculous as the likelihood of someone wearing perfume near their neck is pretty standard and you would think that their jewellery should be able to sustain this. They also said they would send it in at a cost of £20 but no guarantee they would fix it! Its now sitting in my jewellery box collecting dust. I really loved swarovski jewellery but I dont think I will be purchasing it again if an item doesnt even last a year
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★☆☆☆☆
“Pretty to begin with - rubbish after a few months.”
Written on: 30/12/2011
I've had both the flicker necklace and bracelet, both of which were gorgeous when first bought for me but nearly all the crystals have fallen out across the time I've had them both. The first time I went into the store in Guildford with a few months of having the bracelet (my older piece) they were great and sent it away for repair for free and all of the crystals were replaced and the bracelet came back in perfect condition. The second time we were told there would be a £5 cost per crystal... (read more)
★☆☆☆☆
“Cheap”
Written on: 13/12/2011 by MrsJessica
Cheap cheap cheap. It looks all shiney and pretty. Wear the pieces a few times and the metal will rust or tarnish then the crystals will fall out. Going back to the store is useless, the sales clerks gives you a number in RI to call to set up a repair order. Then have you ship it to them taking over 4-6 weeks to repair or replace. The return policy is the worse. If you don't like the creap jewlry you better hurry you only have 2 weeks to get your money back and you better make sure it is in... (read more)
★☆☆☆☆
“dissapointing and terrible after service”
Written on: 30/11/2011 by tanyacrone
For my anniversary present I was given a crystal pendant and earrings set. I really looked after them but the crystals fell out of the earrings. I took them back (I had them less than a year and only wore them once or twice a week). The staff were really sour faced but replaced the earrings. A couple of weeks ago I noticed the pendant was missing a crystal (a year old at this time) so together with the new earrings I told the staff what had happened. They accused me of mis-using them and... (read more)
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Showing 41 - 50 of 71 Reviews
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Fulltimeshopper101's Response to Peterdgoss's Review
Written on: 06/04/2013
That ring is one solid crystal, you do need to be careful. There is a warranty on the ring, but only for manufacturing faults. You cant just break something and excpect the manufacturer to replace it.