Swarovski Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Don't use if you want your order within a weekl”

Written on: 18/07/2014 by Turns (1 review written)

I ordered earrings 8 days ago online for my daughters graduation present, when I queried why they had not arrived, I was told it would take 7 days excluding weekends and went on to give a delivery date of 8 days excluding weekends. They could offer no help and no refund until earrings were returned which would take at least five days. No other jewellery company has taken this long. Their attitude is basically 'tough, deal with it' I will never use them again… Read Full Review

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★☆☆☆☆

“My worst shopping experience in the UK.”

Written on: 17/07/2014 by Alisat178 (1 review written)

Even though I read lots of bad reviews about Swarovski and their customer service I just wanted to give it a try. I bought a surprise gift for my wife. After we realised that it is little bit big we decided to change it to a small one. We went to the Oxford street boutique they said they don't have it, then we saw it on display with the same price then they said this item on sale and it shouldn't be there. They declined to change it I tried customer services and they called the store the answer… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 15/07/2014 by Sara12345678 (1 review written)

I bought some earrings and when I tried them on the next week the stone fell out. I returned them they said you cannot return earrings "for hygiene" reasons!!! Yet I had the receipt and was within the 28 days period!!! I can't believe this happened to me. So I just wasted my money on nothing basically... WORST SHOP EVER!!! do not buy you will be shocked... the staff are taught to be nice before purchase and after they have the money they'll literally tell you to bug off. I WOULD NOT RECOMMEND… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 15/07/2014 by JLaughton (1 review written)

Had two rings with swarvoski stones and within 4 months of the first purchase the stones fell out this was replaced then within 2 months the same happened again. I have fought for a refund but got no where just another ring which is now sat in the box to frightened to wear it as the stones will come out!!… Read Full Review

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★☆☆☆☆

“swarovoski watch”

Written on: 15/07/2014 by JaquelineBragg (1 review written)

back in february this year i purchased a watch costing 425.00 pounds, ive worn the watch once on a recent holiday when i noticed it wasnt working, so i took the watch back with receipt to get a refund or exchange which they declined to do so , im now waiting for the watch to be mended which i understand by other reviews take weeks. im not happy with this situation and understand that statutory rights means they have to replace it without question.i will never buy from them again !!! … Read Full Review

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★☆☆☆☆

“Terrible Service, unfriendly sales staff”

Written on: 12/07/2014 by Marinao166 (1 review written)

My boyfriend bought me some stuff from them amongst a pair of earrings which weren't really my cup of tea. I didn't try them on or anything and we were trying to return them. We were refused, as for hygiene issues. This is common policy which I know. However on the back of those earrings was a plastic bit, which I thought was a present seal, so I was very conscious of that and said to him listen I'll be honest I don't like them if I try them on now and take off the plastic we won't be able to… Read Full Review

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★★☆☆☆

“bad service”

Written on: 09/07/2014 by shinda (1 review written)

i had a present given to me for my 50th birthday unfortunately the bracelet was to small, i went into the shop and they said there is a longer one online she gave me a gift voucher to use it online, so i went home to order it , but it would not put the gift card number in. so rang the store and she said she would get back to me , when she came back she told me the gift card will not activate for 48hours which they did not tell me in store, one of the staff told me thank u i will let all the… Read Full Review

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★★★★★

“beautiful jewellery”

Written on: 01/06/2014 by blingblingzxc (1 review written)

The jewellery is absolutely amazing especially if you have there gaurantee. A crystal has fallen out of by eating but only after 2 years have left it with swarovski to repair it FOR FREE!!. LOVE THE SERVICE lovely people very friendly and honest they Dont just try to sell sell sell… Read Full Review

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★☆☆☆☆

“I was totally ignored by staff - 0 STARS IF POSSILBLE”

Written on: 14/05/2014 by 162McGuire (1 review written)

The store I went in was empty, with 2 members of 'staff' in there - I used the word staff loosely, since I wasnt even acknowledged by them - perhaps they were just manikins strategically placed? Anyway after 10mins, they didn't even say hi, so I thought sod this - I'm not going to spend £200+ in a store when they are so lazy they can't even say hi. Goingto a PROPER jewellery store where they sell REAL precious stones and metals insead of trinkets made of lead glass that breaks easily and does… Read Full Review

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★☆☆☆☆

“Low Quality”

Written on: 17/04/2014 by Carmen233 (1 review written)

I have bought from Swarovski on numerous occasions as it seems to fill a gap in the market for affordable "designer" jewellery. On all occasions I have found the quality of the merchandise absolutely appauling. One ring had to be sent off to be fixed 3 times and is now in need of new crystals but at a cost of £20 as the warrenty has expired - this cost is evidently not worth it. I also think the service prodiveded is of a lower quality to some competitors, however will admit some sales… Read Full Review

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Kristan.attey's Comment

Written on: 28/04/2014

I know you said that it is not worth getting the ring fixed but my boyfriend bought me the ring for Christmas and it is my favourite ring. If I was to go and get the ring fixed would I just go back to Swarovski and ask for it to be fixed or would I have to take it to get fixed else where ??

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★☆☆☆☆

“A load of rubbish!”

Written on: 04/04/2014 by jackiewestfield1 (1 review written)

purchased a swarovski bracelet,it cost £100 pounds.I hadit for four months and one of the links broke on it.I PHONED CUSTOMER SERVICES and they told me it is irrepairable and theres nothing they could do,so i might as well throw it in the bin.I am disgusted with the service i received,they didnt even offer to repair it,so i might as well threw £100 down the drain.The same thing also happened with a pair of earrings,the catch snapped in half,so i will never ever be buying anything from… Read Full Review

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★★☆☆☆

“Swarovski Get Caught Program a Farse”

Written on: 01/04/2014 by Sawyeri111 (1 review written)

I really like Swarovski and i am really upset in writing this review. I joined their "get caught program" where you get 3 stamps in the hopes of on the last stamp you get a free bracelet. It didn't happen. I went to 2 stores and both were out of the bracelet conveniently. I am sorry but to me that is false advertising, if you are promoting something and have giveaways i feel like you need to have the right amount of giveways ready to "give away"… Read Full Review

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Missyknowsall's Comment

Written on: 24/04/2014

I received my bracelet but I got it early in the program. Try again this time don't wait til the 5th or 6th look to get the bracelet. FYI it's not that fabulous but it's a nice giveaway

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★☆☆☆☆

“Swarovski Angel Ring and Rare Ring, rose gold-plated”

Written on: 18/02/2014 by ssavoie (1 review written)

My husband purchased this set for me in December of 2013 and they were beautiful!Two weeks later had to return them as 2 stones fell out of Angelic ring and 1 of the band. Were were allowed to exchange. Okay, once again we returned about two weeks or so later with Angelic ring and 3 stones missing and again exchanged. Now, All was good for over three weeks and now missing 8 stones out of Angelic ring and none from the band as of yet.We returned and complained. The response was that ",We have… Read Full Review

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★☆☆☆☆

“Awful on-line customer service”

Written on: 03/02/2014 by ladyscott0 (1 review written)

I ordered some jewellrey on-line which was needed for a retirement party 7 days after my order, unbeknown to myself the on-line goods are posted from Germany and take 7-10 days to arrive in reality. When I asked to change address they said they would do it but sent to the original address where nobody was home. Refund label adress was only half printed as was the postage mark. I returned the parcel 2 weeks ago and am still awaiting a refund. Worst on-line experience ever if I had known some… Read Full Review

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★☆☆☆☆

“The worst customer service I have ever experienced”

Written on: 23/01/2014 by Dbruce11 (1 review written)

Usually when shopping online a delivery would take no more than 3 days, with Swarovski you will have to wait a week. Unfortunately I realised this after making a purchase, the problem is, I will have moved to Saudi Arabia by then, after asking if I can change my delivery address I was simply told no. After asking to cancel my order to re - order I was told no again, so my plan is to allow them to send the product to an empty house so it can be returned to the. And then my order will be… Read Full Review

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★☆☆☆☆

“Useless Swarovski Customer Services Repairs”

Written on: 17/01/2014 by sheila140250 (1 review written)

I was given a beautiful pink and white crystal and purple beads bracelet for my 60th three years ago, which was threaded on elastic. Unfortunately, the elastic broke a few months ago and I have been trying to get it repaired ever since. The UK customer services department have said it cannot be repaired as they no longer use the elastic. I therefore emailed head office in Austria, as I could not believe a 3-year old bracelet could not be repaired. They could not be bothered to respond… Read Full Review

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Innna's Response to sheila140250's Review

Written on: 11/04/2014

I’d like to tell you my recent experience with Swarovski earrings that looks like yours. I bought a pair almost a year ago in an official point of sale, but after 6 months the metalic part that sustains the cristals changed its color and thus painted green the cristals. The warranty is two years (in theory), but after a short check Swarovski “experts ” replied that the defect occurred after regular use and that they could clean the cristals charging 20 euros for the service. When asked about a defect report (to present a claim to a consumer organisation later) I was told that as I do not pay them anything, I was not going to recieve a single paper. The customer service of Swarovski is trying to blame it on me for the poor quality of their product, based on the idea that I CAN buy the Swarovski earrings, but CANNOT USE THEM, BECAUSE USING SPOILS THEM. Those are the arguments of a company with such low customer service quality that you never imagined. I do not recommend anyone their jewelery because if something goes wrong with your Swarovski piece you cannot do anything about it except PAY them MORE to repair their defective product.

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Sheila140250's reply to Innna's Comment

Written on: 12/04/2014

I did find a reputable jeweller in Downing Street, Farnham, Surrey who makes wonderful jewellery, who repaired my bracelet but I would never buy Swarovski again!

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★☆☆☆☆

“Bad quality earrings”

Written on: 29/12/2013 by HimaliB (1 review written)

A friend of mine bought me some plain crystal studs for my 30th last year which I only had the chance to try on at home before 2-3 months later green marks appeared between the crystal and the metal. I recently went to the Westfield White City store to see if they would do anything as they are covered by a 2 yr warranty, but they treated me like a complete liar and said green marks were down to me and refused to do anything. It saddens me that people pay good money for this rubbish. Be very… Read Full Review

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Innna's Response to HimaliB's Review

Written on: 11/04/2014

My recent experience with Swarovski earrings us quite similar. I bought a pair almost a year ago in an official point of sale, but after 6 months the metalic part that sustains the cristals changed its color and thus painted green the cristals. The warranty is two years (in theory), but after a short check Swarovski “experts ” replied that the defect occurred after regular use and that they could clean the cristals charging 20 euros for the service. When asked about a defect report (to present a claim to a consumer organisation later) I was told that as I do not pay them anything, I was not going to recieve a single paper. The customer service of Swarovski is trying to blame it on me for the poor quality of their product, based on the idea that I CAN buy the Swarovski earrings, but CANNOT USE THEM, BECAUSE USING SPOILS THEM. Those are the arguments of a company with such low customer service quality that you never imagined. I do not recommend anyone their jewelery because if something goes wrong with your Swarovski piece you cannot do anything about it except PAY them MORE to repair their defective product.

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★☆☆☆☆

“All that glitters...”

Written on: 22/12/2013

Yes I agree with all these comments. It's such a shame that this jewellery has become such a fad and that people are parting with hard-earned cash for such poor quality goods. Crystal is just glass, sparkley rubbish mounted on poor quality tin. The glass is coated to make it sparkle so it's not even natural glass. This is base costume jewellery at gemstone and silver prices and seems to last a few months, if that, before the glass falls out and the coatings wear off. Having to be sent back to… Read Full Review

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★★☆☆☆

“Octea Purple Watch”

Written on: 22/11/2013 by trog1 (1 review written)

I bought my wife this beautiful Octea Purple Watch from Swarovski for over 600 pounds. She absolutely loved it. Problem is it broke. Sent it back to Austria via their local shop. They repaired it and said it had been in water (my wife doesn't use it to do anything with water). It broke again 3 months later, but this time after Swarovski attempted to fix it, couldnt and basically said it was now out of warranty so tough luck. I have now had to pay 300 pounds excess on an insurance policy to… Read Full Review

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★★☆☆☆

“earrings turn green, crystals fall off, overall poor...”

Written on: 18/11/2013 by justinehansen (1 review written)

I have a pair of crystal stud earrings and a crystal pendant necklace. I loved them and wore them frequently, and within just a couple months, the earrings were very shady and there was green "gunk" stuck between the setting and the crystal. I took them back (thinking it was my fault) and they said it wasn't normal and replaced the earrings for me. I made sure to follow all directions on care, but after about 5-6 wears, the earrings have this "gunk" again. It seems impossible to clean… Read Full Review

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Himalib's Response to justinehansen's Review

Written on: 29/12/2013

Hi I have had exactly the same problem with a pair of crystal studs my friend bought me and although I told the shop is never worn them out if the house they treated me like I was a liar and had damaged them myself and refused to do anything about it. Which store did you go to? Thanks HB.

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Himalib's Response to justinehansen's Review

Written on: 29/12/2013

Hello, I had the same problem with the green stuff after a couple of months. I took them to a store and they said it was my fault. Which store did you take yours too? Thanks. HimmyB

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