Compare Beaverbrooks Reviews
Latest Reviews
★★★★☆
“Quality Service”
Written on: 21/02/2013
My watch strap got replaced at the Westfield branch, but due to a faulty spring the watch (a Hamilton X-Copter) ended up flying into a wall only days later. Obviously completely upset about the resulting damage, I contacted the branch same day, and got a reply to come in that weekend. They looked at it, established the spring was faulty (so it wasn't my, or their fault), and agreed that all damaged parts should get replaced free of charge. 6 weeks later, the watch came back from... (read more)
★★★★★
“Always Very Helpful”
Written on: 02/01/2013 by Rose28 (1 review written)
I have bought various jewellery from my local Wigan store and always found the staff attentive, knowledgeable and helpful. I would have absolutely no hesitation in recommending them to anyone and will be buying from them again no doubt in the future. (read more)
★☆☆☆☆
“Beaverbrooks Rip Off - Don't Buy”
Written on: 22/11/2012
Beware buying from Beaverbrooks I tried to buy a £3,260 watch from them online. I tried a credit card and they claimed they couldn't process it. I gave them another credit card and they said they were having trouble processing that as well but said they would get back to me once it went through. I didn't receive any call or follow up email confirmation so I called them the following day and was told the transaction had gone through and they were sending the watch and that they would send... (read more)
★☆☆☆☆
“DO NOT BUY FROM BEAVERBROOKS- CON ARTISTS”
Written on: 28/01/2012 by katiejo1987 (2 reviews written)
Appalling quality ring, Large main stone & smaller stone on the band fell out & band is scratched & bent all within a year of purchase. I have worn several rings for 10 yrs & have never had as much as a scratch on any of them, apart from this piece of tat that they sold my husband. Excuse for the ring breaking is that it has lots of dirt in it which is pushing the stones out(HOW OFFENSIVE IS THAT, CALLING A CUSTOMER DIRTY!!??)will not offer a replacement or repair & staff were rude &... (read more)
★☆☆☆☆
“I have been a customer of Beaverbrooks for a few...”
Written on: 11/12/2010
I have been a customer of Beaverbrooks for a few years. Until now, I have always found them to be helpful.
On Sunday 5/12/10 I ordered a relatively expensive item from their website. By Tuesday of this week, they had taken the money. They then waited another 3 days before contacting me to say that there was a security problem with my debit card! They informed me that they would not be dispatching the goods and that they would be returning my money. I have never encountered such an...
(read more)
★★★★★
“Great service, friendly staff. Very knowledgable, we...”
Written on: 12/04/2010
Great service, friendly staff. Very knowledgable, we visited Prestons of Bolton eralier in the day and they were clueless, which I didn't expect from such a high class shop. Genuinley can't fault Beverbrooks. Great experience. (read more)
★★★★★
“I bought a Tag watch which I had wanted for ages from...”
Written on: 12/02/2010
I bought a Tag watch which I had wanted for ages from their Reading branch. A year on I'm still really happy with my purchase. The watch is still great as you'd expect, and the service was really friendly.
I've since bought a watch for my girlfriend from their Wycombe branch and had no problems with that either.
Would reccommend to everyone.
(read more)
★☆☆☆☆
“They sell faulty watch, would not refund you as soon...”
Written on: 03/02/2010
They sell faulty watch, would not refund you as soon as you walk out the shop and open the box. I am a victim of ARMARNI matching watches this month.
I wouldn't recommend them to you.
(read more)
★☆☆☆☆
“This is a lovely modern shop nice staff. But would I...”
Written on: 03/02/2010
This is a lovely modern shop nice staff. But would I buy again from this shop. NO. I bought a lovely diamond ring I fell in love with it the moment I seen it. But there's a but. You do not get a valuation with any of there products for insuring them. And when I went to get the ring valuded it was not worth what I paid for it.... To my disspointment. (read more)
★☆☆☆☆
“We purchased a peal necklace from Beaverbrooks for our...”
Written on: 25/08/2009 by subrina (1 review written)
We purchased a peal necklace from Beaverbrooks for our mum and the string of it broke in 24 hrs. We took the necklace back to the store but they believed my mum broke it on purpose. Also they refused to listen the explanation and called the security to throw us out of store. We are really upset about the quality and the service. Case hasn't finished yet, will keep everyone updated. (read more)
See next 10 reviews
Showing 1 - 10 of 19 Reviews
★☆☆☆☆
“We bought a necklace for my mum, and the string of the...”
Written on: 24/08/2009
We bought a necklace for my mum, and the string of the necklace broke in 24 hrs. We complained to Beaverbrooks, and they insisted that we did it on purpose. What makes us unacceptable is that they refused to listen us to explain the reason and called the security to throw us out. It is horrible experience, we are terrified on both the quality and the customer service. very sad now.. (read more)
★★★★★
“Recently visited Beaverbrooks and the staff were...”
Written on: 20/08/2009
Recently visited Beaverbrooks and the staff were extremely helpful as I am not a customer who is easily satisfied. Although I did not find exactly what I was looking for the staff were great, making suggestions and getting things from the window for me to look at. Could not fault them in anyway. (read more)
★★★★★
“I can honestly say the staff at Beaverbrooks in Luton...”
Written on: 28/01/2009 by muna and the bee
I can honestly say the staff at Beaverbrooks in Luton are the nicest staff i have ever come across. They were easy to talk to and helped with the purchase of a watch i bought. The selection of the watches/jewelery was very good but if i ever come across staff that are as comfortable to be around as those at Beaverbrooks in Luton i will be very surprised. Very good selection of watches/jewelry
Staff are professional and comfortable to be with, not going to find nicer people anywhere...
(read more)
★★★★☆
“I've bought a few items from here and overall its been...”
Written on: 17/12/2008 by ServiceFinder (10 reviews written)
I've bought a few items from here and overall its been a pleasant experience. Its not comparable to a small boutique jewellers but it does not pretend to be this.
I've bought watches from here mainly and on all occasions the staff knew about the items and the transactions were relatively quick. For me if I know what i want I will tend to use this as it conveniently located near my work in the Oracle in Reading.
(read more)
★☆☆☆☆
“My boyfriend and I picked out an engagement ring from...”
Written on: 01/09/2008 by clareabella (1 review written)
My boyfriend and I picked out an engagement ring from Beaverbrooks a few weeks ago, within the correct budget, only to find that last week they added 15% on to the price of the ring, that was already at £995. It now stands at £1150! bearing in mind that it was already quite expensive I think this price increase is ridiculous, I wouldn't have minded really, but it's the principal really, we will now be looking elsewhere. (read more)
Tywysog's Response to clareabella's Review
Written on: 04/10/2008
Re clareabella's disappointment in the ring going up in price, I work in a well known jewellers (NOT BEAVERBROOKS) and would like to point out that the prices do not go up for no reason. The price of gold and platinum is very much on the up right now, I have no doubt that what they are now asking for the ring is a fair price for what you get, however if you were to go back to the store I would imagine that they have a similar ring in a smaller carat weight, that is within your budget. Lastly, if you tried on the ring a few weeks ago and knew it was the one you wanted, why not buy it then, if you had, you could have walked past the window now, and seen that you got a bargain. My recommendation, if you like it and can afford it, buy because you could go back and it could be sold, (or have had an annoying price increase.)
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★★★☆☆
“I bought an engagement ring as I was proposing to my...”
Written on: 18/07/2008
I bought an engagement ring as I was proposing to my girlfriend, when I brought it they told me that if I just brought it back they would get it altered to the right size because they come in 1 size only. we returned the next day after i purchased the ring and was told that it would take 3 months for the ring to be returned as it was being sent to hong kong! The mrs wasn't happy, everyone congratulating us but no ring!
Also we can't have our engagement party until the ring is here. complete...
(read more)
★★★★☆
“I have just bought a 3 stone ruby and diamond ring...”
Written on: 26/01/2008 by rubylover (1 review written)
I have just bought a 3 stone ruby and diamond ring from them and cannot recommend them highly enough. they were friendly, helpful, not in your face, allowed us time and cleaned my other diamond ring while we chose one. I didn't even buy the one they cleaned from them.
we were given time to talk about it and were given information from them which I know to be correct as we had really done our research before going.
I will definitely buy from them again. They have such a good selection of...
(read more)
☆☆☆☆☆
“Five years after the wedding a diamond has fallen out...”
Written on: 13/11/2005 by across (4 reviews written)
Five years after the wedding a diamond has fallen out of my wedding ring that I bought at Beaverbrooks (a diamond set 3 stone 18ct gold band), which is currently retailing at £450, and it is supposed to be due to me knocking my hand on the door or something! Is this good craftsmanship? Beaverbrooks said it would cost £175 to repair it, and then said "but hey we'll give it you for £125 because you've bought it here". I expected a wedding ring to last forever if i looked after it. I regularly... (read more)
Paul1Leahy's Response to across's Review
Written on: 16/02/2008
I am a jeweller in the caribbean, but grew up in the UK and started my career in the jewellery trade with Beaverbooks! I have worked in the U.K, U.S.A, the caribbean, Asia, New Zealand, French Polynesia, Russia, Fiji, Mexico and Australia and I must say that Beaverbrooks allowed me to offer the best customer service ever! In my experience Beaverbrooks stand by their product 100%. If you knock a diamond (the hardest gem known to man) in the right place, regardless of it being purchased for £100.00 - £10,000.00 in beaverbrooks or £1,000,000.00 in Tiffany, it can fracture! Nature gave us this incredible gem, but it is by no means indestructible! Enjoy you jewellery with at least some minimal care!!!!
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383984_Lhsalter's Response to across's Review
Written on: 19/07/2008
I have worked as a jeweller for some years now, although never for Beaverbrooks and unfortunatly diamonds although hard wearing are not indestructible, if you knock a diamond you can in fact break it, expecially if it already has a feathered inclusion inside the stone. Things such as accidentally pulling a claw out of shape can also result in losing the stone. People do so much with their hands that 9/10 knocks to a ring go unnoticed even if your're being careful. The price Beaverbrooks offered is actually very reasonable.
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Jl87's Response to across's Review
Written on: 08/06/2009
I agree! I also work in jewellery and I find it frustrating when people think that their jewellery is indestructible! <br/>When it is an item that you wear everyday, it is inevitable that wear and tear will occur, especially over a number of years. Despite jewellery being well crafted, you cannot make it indestructible. <br/><br/>The other comments are right, diamonds can split, no matter how much you pay for them.
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★★★★★
“Beaverbrooks - My husband and I have bought several...”
Written on: 28/06/2005 by babrahams (130 reviews written)
Beaverbrooks - My husband and I have bought several pieces of jewellery from this shop, and have been very pleased with all of them and the whole buying experience.
The staff are knowledgeable and very helpful. They jewellery can be expensive, but if you want something just that little bit different, then this is the place to go. My favourite jewellery shop by far - and the quality of the products are second to none.
(read more)
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Carznrich's Response to katiejo1987's Review
Written on: 14/06/2012
i have just had same problems with beaverbrooks in Aberdeen, husband bought ring for £175 for valentines day this year, had to take ring into beaverbrooks 18th May as one of the stones was missing, they have now repaired ring but charged through insurance when I queried this I was told that it was not a manufacture defect i must have knocked it and stone fallen out, i pointed out that if i had knocked ring it would have had a lot more damage than one small stone missing, then to agitate me even further received voucher from them for repair, called the shop to be told my ring was in the safe ready to collect. Asked if i sent 15 year old daughter in with voucher and id for myself would they give her ring and they said she would only need the voucher and the receipt given to me when they took the ring for repair and they would give her my ring. My daughter went into town after school today which is a 45 minute journey to be told the assistant gave me the wrong info last night and that they need id for myself. I called them to be told i also needed to sign the back of the voucher which has been issued by Beaverbrooks themselves with my name on front which seems entirely pointless. When I questioned why my ring was not mended under my so called life time warranty the again said i must have knocked it once again i assured them this was not the case I also pointed out that the ring in question is MY RING NOT THEIRS and should have been repaired under their warranty not the insurance that we paid for as only 3 months old and that it should have been handed over to my daughter who had documents on her to show as requested last night. Once again fobbed off with so sorry new member of staff who didn't relay the appropriate information as not been ther long enough, I would suggest to Beaverbrooks that they do not allow so called "new members of staff" to answer the phones and give out so called wrong information until they are fully trained. But i am sure that they think the public is stupid as new members of staff are always the reason for wrong information being passed on. TRUTH IS DO NOT BUY FROM BEAVERBROOKS AS THEY WILL BE NICEY NICEY UNTIL YOU BUY FROM THEM THEN THEY WILL RIP YOU OFF WHEN THEIR MANUFACTURING PROCESS IS TO BLAME IN THE FIRST PLACE.