Written on: 29/01/2013 by spiral2010
Paid £15 for a 15 minute 'massage' at the Trafford Centre store. What a complete waste of time. 15 minutes of a gentle rub on only the right hand side of my shoulder blade - all the while the man was using his mobile phone and even adjusted his shoe at one point! My husband was sat nearby and saw this happening, if he hadn't been keen to get out due to feeling unwell he would probably have said something. I was a bit shocked at the poor treatment I just wanted to get out of there. ... (read more)
Written on: 16/01/2013 by ishab
I am a qualified medical practitioner During a visit to the Trafford Centre, Manchester, I discovered the 'Dr and Herbs' store. It was an opportunity to seek alternative advice to a 'dry tongue' problem that I was suffering from and had been unable to find a diagnosis or cure through my own Doctor (or my own medical knowledge base). The woman in the store was rude, had no manners and insisted I pay her £45 a week. I was not offered a seat, and I was not even examined. I felt pressurized... (read more)
Written on: 19/11/2012
The worst customer service I've ever seen. If there is a rating below one, I would choose it. A customer who couldn't speak English asked me to help him in transaltion (he had 7 sessions with them and paid a lot of money). A member of staff was speaking without even looking at us and went to sit on a chair and spoke to another member in Chinese language (her voice tone and facial expresion could tell what kind of discussion they had). The other staff was even worse than her. When the... (read more)
Written on: 03/11/2012
I went to Dr&HERBS milton keynes branch for my Eczema Condition since may, 2012. I've been prescriped acupuncture and herbal medicine, after 3 weeks time, it's a magic, 25 years eczema all starts to clear up, i can not believe!!! in the past i have used all sorts treatment from NHS and other alternative ways, but nothing is working, since i start treatment from Dr&HERBS (milton keynes), they changed my life, i am so happy and will defo recommend to all other people! chinese medicine saves my... (read more)
Written on: 29/10/2012
Things I recommend Milton Keynes store: 1) brilliant customer service 2) friendly atmosphere 3) harmony environment 4) relaxation concepts I has been as a patient in Milton Keynes branch since 2002, I suffered very bad back and obesity, since I received the treatment from dr&Herbs my entire life is change, no need pain-killers, I lost 4 stones in total. NHS didn't do me any good, apart from wasting time and hundreds of chemical threw to me body plus very rush service, when I went to... (read more)
Written on: 24/10/2012
I paid for an allergy test where my hair had to be sent away. I should have had a phone call with results. This did not happen so I emailed - no answer to that. Finally I managed to get someone to answer the phone and they promised they would forward the reults. Guess what - they did not. I wrote to head office and was ignored. Today I spoke to someone at head office to let them know I would be starting a small claim - the say they don't have a web site or a store in Birmingham (this is... (read more)
Written on: 22/10/2012
Dr Herbs Milton Keynes Muscle problem in my leg, after doctors found nothing serious i thought massage might solve the problem so i booked a consultation. Oh yes i needed Accupuncture, £35.00 Accupressure £40 and Herbal Tea £50 (maybe)He suggested i had the treatment there and then, said it would help a great deal, no mention of further treatment.The massage was very pain full especially round my back, accupuncture was ok. After the treatment he said oh yes it is helping i can see,... (read more)
Written on: 11/07/2012 by Discernment (1 review written)
I went in with an excerpt I'd got online about a herbal alternative for a steroid I'd recently been prescribed. I didn't want to take any more steroids to clear up my wheeziness. The woman I saw looked at it then disregarded it. I opted for a consultation for £5. That all seemed ok til the end when I was told I'd need some herbal mixture that cost £40 and some acupuncture for £40. I initially showed an interest in the acupuncture But then felt uneasy- they wr're really pushing me- so I... (read more)
Written on: 07/06/2012 by karl1977 (0 reviews written)
I went to the Manchester Arndale Dr & Herbs today for a treatment massage. After numerous rebuffs to being sold acupuncture I paid £20 for twenty minutes, the sales assistant snatched the money off me, the lady giving me the massage was grumpy and not really interested, and the massage only lasted fifteen minutes. (read more)
Written on: 06/06/2012
I went in with a pulled muscle in shoulder. i was given acupuncture, left for 30 mins, then massaged for 5 mins, this was very painful, but no pain no gain as they say, i then had the suction cups which was a surprise! this hurt too, i still have marks on my back from 5 days ago. It then came time to pay , we had agreed 40 mins, 40 pounds...fine until the hard sell began, i mean i couldnt believe it, first he tried to sell us oil for £25, probably stuff you can get for £5 else where, then... (read more)
Written on: 30/05/2012
Walked in and decided to try the weight lost package. This consist of 20 minutes massage, followed by 10 minutes of acupuncture. Being a chinese, I'm fully aware what i should expect from this type of service. However it was below par and at the cost of 40 quid, it was far too expensive. By the end of the session, they tried to sell me loads of goods which i simply did not need or wasn't interested in. As i made no further purchase, they were reluctant in giving me the weight lost pills... (read more)
Written on: 22/03/2012 by monic (1 review written)
Preston shop has moved to PR1 2EE which is 127 friargate street. 5 min walk from the town center of Preston. Still excellent treatment from Doctor Zheng! Helps me a lot! I always feel thirsty and lips are always too dry like it's cracking. And sometimes have acid reflux and constipation. After Dr Zheng check my pulse and see my tongue, it is my weakness in stomach and spleen. Taking herbal pills have already shown the effect! Some other problems include girl's period, skin itchy also get... (read more)
Written on: 17/01/2012 by pat2035
I went to Dr&Herbs Milton Keynes and luton branch for my back problems, which i suffered for more than 10 years, after few sessions of acupuncture and acupressure by Dr Lin, my back pain is all gone, its amazing! I also tried the weight loss package with dr jenny, she helped me lost 10kg in a month with the detox and health diet programme! thanks very much pat & john (read more)
Written on: 05/10/2011 by amandaevans
I went to Dr&HERBS milton keynes branch last month had few sessions of acupuncture and chinese herbs for my chronic arthritis, the treatment i had from dr lin was amazing, i cant walk properly wen i walked into the shop, now i felt much better with movement and the pain nearly gone without any pain killers. i was surprised coz i'm suffering this condition for nearly 20 years, my GP kept giving me tablets and some physio treatment, but nothing helped me, i have to say Dr & HERBS gave me the... (read more)
Written on: 30/05/2011
If you want a refund from Dr & Herbs forget it. They charge a 15% admin fee for processing a refund, that is if they can find the form. They then claim to send you a cheque with the refund if they believe you deserve one. The ONLY way to deal with Dr & Herbs is to shout at them until enough people walk out the shop that they open the till and give you cash. Their customer service is terrible and their refund policy dubious at best. Don't be rude or swear, just tell them you'll stand... (read more)
Written on: 28/05/2011
Bought a course of 8 sessions( accu, hot cupping and massage). Never recieved any hot cupping as the doctor ( so called) said it wasnt documented in my notes hence she couldnt give me any hot cupping treatment . She didnt understand much english so all my explanations were useless. In 6 out of 8 sessions she only used 4 needles in my whole back.i,m not a specailist in accupuncture but even I know it takes more than 4 needles for a positive result. when i brought the matter p with someone... (read more)
Written on: 09/02/2011
24 year old male.
visited shop as i had issues with my skin becoming dry, red & inflamed on my T-zone.
The Dr in the shop recommended lotions & a diet of non spicy food, no fish, red meat etc etc.
They were very pushy with their sales techniques & gave me the impression all would be well within 3 months. I wanted just a moisturiser & face wash but i was advised this would not help in the long run. I purchased lotions, cleaners, moisturisers & vitamin tablets as well as the herbal tea... (read more)
Written on: 06/12/2010
I am a Chinese person living in england and I Spent my money on some medicine i turns out most of it is made orignally in China and is actually real Chinese herbs mos fo the docters speak chinese so I have no problem communicating with them. I recently realised why so many stores closed suddenly, dr and herbs recently declared bankruptcy and had to close almost all its previous stores. Still the treatment is good as ever. (read more)
Written on: 15/11/2010
I have been there several times. The doctor is superb, results are great and it's really relaxing, fantastic chinese massage and reflexology. Fantastic for stress, also helped me lose weight and reduce headaches. I would recommend it highly, and the location, right in the milton keynes shopping centre, is so convenient.
Written on: 15/10/2010
Paid for a course of treatment at their branch in Watford but before it's completion the branch without notice suddendly closed. The number left by Dr & Herbs with the Harlequin Centre in Watford and their customer number are both unobtainable. A letter requesting repayment has been ignored.
They owe me £200; has anyone been able to recover monies owed?
A new company, YAWYE, has been started by Dr Wu who is also the proprietor of Dr & Herbs. Maybe they too have the same business... (read more)
Written on: 05/09/2010
I had been feeling run down and overweight, and was looking in their shop window when a sales person pounced on me. They ended up selling me some herbal tea for weight loss/energy. I specifically asked them if it was a laxative - I have IBS and did not want to spend more time on the loo than I already do. They said no it wasnt a laxative... you can guess the rest! Ended up giving the tea to a friend who suffers from constipation and she said it worked wonders. TCM has a very good record with... (read more)
Written on: 22/08/2010
Dr & Herbs are con artists,pure and simple.. i seen them about 10 times and they are serious liars ! don't waste a cent of your money on these no good!
All they want to do is take your cash,and they will say anything to get it!! (read more)
Written on: 06/08/2010
Expensive, pushy sales people. I had to threaten to walk out of the shop without paying in order to get them to accept payment only for what I had received, rather than a course up front. (read more)
Written on: 02/07/2010
I have been very happy with the medical treatment and advice from DR & HERBS, Woking which offers both continuity and flexibility. Time allocated for appointments was generous and I never had to wait.
I found the attendant doctor at DR & HERBS, Woking to be very knowledgeable. He gave me fresh insight into my symptoms, even though I have been seen by other doctors and therapists. I now have a better understanding of existing test results. Where appropriate further tests were advised which... (read more)
Written on: 24/06/2010
I went to Dr and Herbs in Milton Keynes for many problems.
In a nut shell I was sold a course on the back of a no cure money back offer they had - they took £1760 off me in the end. After 2 months I was no better and then they said that I could not have my money back. I am now taking the company to court etc - I will post again here when I can say a lot more.
I just don't want others to fall into this companies trap.
Written on: 14/02/2010
I have had trouble with my left knee for some time (as a result of playing quite high level cricket over many years) and wondered if this could help at all as it has become increasingly painful over thepast couple of years or so.
I called in at Meadowhall, Sheffield to see them. I was immediately told that I needed acupuncture, massage and some "special" herbs which would make the problem better within six to eight weeks. I had to pay for it all up front - there was no way that I could pay... (read more)
Written on: 04/02/2010
I've had a polyp in my vocal chord and was recommended by private doctors to have it operated as soon as possible. I agreed to arrange the surgery even though I was well informed that I may lose my original voice to a certain extent, that there may be side effects to the operation and that it may not prevent polyps forever.
But then a week before my surgery date, someone told me to try consulting a Chinese therapist. And like most of you out there, Chinese therapist had never occurred to... (read more)
Written on: 22/01/2010
I think we got lucky with the milton keynes staff at Dr & Herbs. However, the doctor and his young assistant seemed very trustworthy and genuinely keen to give the best possible care that they can without being too pushy with what tablets they suggest you buy from them. I can definitely recommend the Doctor as an individual at the mk branch for anyone in that area.
The reason I am so positive about the treatment we got at Dr & Herbs in milton keynes is that my... (read more)
Written on: 21/01/2010
My 3 year old daughter has suffered from severe eczema all over her body since she was 6 months old. We have been to several skin specialists and doctors etc., and tried every cream ointment, wet wrap bandages and steroid going. We were at our wits end and exhausted, and our little girls agony was no better. Our local pharmacist recommended we take her to see a Chinese herbalist, so we booked into Dr & Herbs in The milton keynes Centre. After a 10 minute wait we were seen by a doctor and her... (read more)
Written on: 21/01/2010
I had treatment for vitiligo and work related stress in drandherbs recently, after acupuncture/herbal tea/cupping treatment, I have seen a big improvement in just 8 week to my geneval well being with a lots of pigmention appearing to my skin disorder.This has given me the confidence to take my son swimming as i was too embarrassed to show my body previously, yes, I paid some money, but that is worth to try, So happy and thank the dr.
Written on: 20/01/2010
I went to Dr&Herbs Milton Keynes Branch in the past six years, i got chronic arthritis pain, which trigger my lower back and all joints. That was three years ago, I went to Dr&HERBS Milton Keynes Branch in the centre mk, which looks quite professional big clinic, i had consultation, which they said I got Rheumatism Arthritis, which in chinese medicine, my yin/yang is imbalance, too much dampness in my body. At first place, i was confused with this new concepts of herbal medicine, after few... (read more)
Written on: 14/01/2010
Treatment for bladder did not work just a rip off. (read more)
Written on: 25/12/2009
I went to this shop to treat my gall bladder, which has thickened wall. My doctors have asked me to remove it surgically but I don't believe that is the best option. After 6 months of treatment that targets my entire digestive system (as it is holistic), I went for an ultrasound scan recently and the scan shows that my gall bladder is significantly thinner and more healthy now. The physicians at Dr and Herbs Harrow were very warm, caring and professional. I will go back to them in the new... (read more)
Written on: 20/12/2009 by Chris Dowdall (1 review written)
I took my son to the Milton Keynes branch of Dr & Herbs as he suffers with acne. They told me that they could completely clear up his skin in six weeks, but to be sure the problem didn't return I needed to pay for 15 weeks treatment.
The treatment would consist of Acupuncture and hot cupping every week, and my son would need to take herbal tea every day, in addition to this he had to take various off the shelf herbal pills to take and other medicines to apply to his skin.
They insisted on... (read more)
Written on: 24/11/2009
I have been suffering with backaches for a long time and was seeking help from my GP who reffered me to the hospital consultants/specialists but I got no satisfaction...then I tried Chinese medicine at Dr. and Herbs at Waltham Cross and got positive results.
The staff were very friendly and I recieved excellent care.
I will recommend them to anyone!! (read more)
Written on: 13/11/2009
I have been trying to get pregnant for 2+half yrs at the age of 43,it is not very easy, i even enquired about IVF but they only gave me about 7% chance, after i am reading the book called"miracle pregnance" and started treatment of accupuncture and chinese herbs in brent cross shopping centre, one month i have become pregnant, i would recommend this treatment to everyone. (read more)
Written on: 04/11/2009
I had treatment for vitiligo and work related stress in drandherbs in brent cross shopping centre recently, after acupuncture/herbal tea/cupping treatment, I have seen a big improvement in just 8 week to my geneval well being with a lots of pigmention appearing to my skin disorder.This has given me the confidence to take my son swimming as i was too embarrassed to show my body previously, yes, I paid some money, but that is worth to try, So happy and thank the dr.
Peter S. (read more)
Written on: 01/11/2009
Brent Cross Dr and Herbs. All they wanted was to get more money off me all teh time. I signed up to a course of 10, 30 minutes masages for £400. All I wanted was a 1 hour massage, but he was pushy and I somehow paid for it in 1 go on my card after being talked into it. Also, next time i came, tried to sell me some tea one week, some pills for stress another, then when I wanted an extra half an hour masage (on top of my 1 hour which I bought in bulk) but would not let me take it from the 10... (read more)
Written on: 29/09/2009 by AM86 (1 review written)
I went to the Dr & Herbs store in the ARNDALE CENTRE in Manchester to seek treatment for the effects of a head injury I suffered some years ago. Since there's little western medicine could do to treat those effects, I thought maybe I could give Chinese medicine a try and see what it would do for me.
I was given a mix of herbs about not more than 2 weeks supply for £40 which they refused to disclose what they were even after insisting. The bottle they came in was unmarked and I had no idea... (read more)
Written on: 20/09/2009
went into the Dr & Herbs shop to enquire about acne treatment,ended up handing 300 pound for half treatent with other 300 to be paid after 5 treatments..very hard sell and i paid another 150 pound second time i went in after they said i must have not been back cant afford to.costs me money every time,was a mug and do not reccomend them.found same treatment on ebay much cheaper (read more)
Written on: 12/08/2009
Dr Herbs, whilst looking in the shop window in the Manchester Arndale branch, primarily to get ideas about a pain i have been having in my neck and upper back. No sooner had i stopped, when a representative pounced on me, inticing an achy shopper for a £5 massage. Yes i had the massage, and it was very good, as i haven't had another massage experience to compare with so for value for money i can not comment. On completion the guy, said i could have a free consultation with the Doctor - he... (read more)
Written on: 11/07/2009
I had a diagnosis from a back consultant that I would need a back fusion if I was to get relief from my back pain... Apart from taking/chewing on pain killers and living like an old woman at 38.. But I am almost pain free. My legs feel strong again climbing stairs and I can again walk around the shops and do things. Also with little no pain killers. I went to the harrow branch of Dr & Herbs. Some of the comments made before are valid. There is a communication gap about what your paying... (read more)
Written on: 29/06/2009
Went to the Dr & Herbs Luton branch yesterday with a bad back. Told initially that a consultation and treatment of acupuncture would be £30. In treatment room after removing the neddles, the Dr proceeded to use a suction cup and then pressure massage, but at no time told me this would cost an additional £35. Also l was never told that the cup would leave me with large bruises all over my neck and back. Then l was informed that l would need some herbs to drink at £35 for one weeks supply.... (read more)
Written on: 04/06/2009
I went to Dr & herbs in Uxbridge and sadly would not recommend them in any form. My allergy test was complete rubbish especially when I was down as having insufficient intake of water when I drink 3litres average a day. All allergies I knew I had didn't show up and some food which I never eaten in my life I was told to cut out. It really was a shambles. In addition to the allergy test they gave me some medicine for my ecezema which made no difference what so ever but only stressed me out... (read more)
Written on: 22/04/2009
I went to Dr&Herbs Milton Keynes Branch and Luton Branch in the past three years, i got chronic arthritis pain, which trigger my lower back and all joints. That was three years ago, I went to Dr&HERBS Milton Keynes Branch in the centre mk, which looks quite professional big clinic, i had consultation, which they said I got Rheumatism Arthritis, which in chinese medicine, my yin/yang is imbalance, too much dampness in my body. At first place, i was confused with this new concepts of herbal... (read more)
Written on: 21/04/2009 by Worth (1 review written)
I've been into the Manchester Arndale Dr & Herbs three times now and had the shoulder, back and neck massage. Initially I had the five minutes session then moved onto 15 minutes for the following two sessions. The massages themselves were good and ran for the exact amount of time purchased. The only problem is the level of noise experienced as the shop front is very open. However I found it quite easy to block this out once the massage was underway.
The staff were friendly enough but they... (read more)
As rated by real users
"Don't deal with this company, ..." Read More
"Awful place!!!" Read More
"Skin savers ! " Read More
"The customer service is horrific" Read More
"Never Again" Read More