I am very disappointed in the Body Shop Customer Service. I have been a loyal customer for over 20 years. I was making a purchase on line and the total included a $10 birthday discount and a free jumbo body wash plus my 10% member discount. When I entered my debit cart info, the discounts all disappeared and I was charged $10 plus more. I immediately called BS customer service and was told I could not cancel the order. Therefore, I called my bank and while on the phone with my bank I called BS back. The bank rep asked BS representative for the transaction authorization number which he could use to cancel the order with my bank. The rep was rude and would not give this information to the bank rep. Now my bank account has been charged for the order at more than I was willing to pay. I have to receive the order by UPS and return it to the store for a discount. What a major inconvenience!! I will never shop Body Shop again! No good customer service. While I loved the products, the prices are higher and not worth the non-customer appreciation. Good bye Body Shop! You have lost a loyal customer!

Put an order in 3 days ago from Body shop online. I paid by Paypal and noticed straight away that it was showing as "Pending" I rang the body shop and was told that it would be pending as they do not take the money until its ready for dispatching. 3 days later its still showing as "pending" which means its not even been sent yet. I ordered from boots the same day and my order arrived this morning. I would have expected my order to have been sent by now. Not a good service and will not use again

hi,if someone can shed some light on my issue with bodyshop please do so. I’m outraged at their customer service. I got 2 of the same gift sets from bodyshop for my birthday few days ago. The people who gave me the gifts threw receipts away. I am really against using anything from ‘The Body shop’ firstly i do not think it is an ethical company because of all the chemicals and preservatives they use, second i am allergic to all their products. they wont give me a refund unless I have a receipt. The SKU tag and original packaging is still intact. Its brand new. The manager refused to give refund. She said only a credit note or exchange. But stupid enough they will give me a full refund W/O a receipt if I use the stuff and get a reaction hahaha!! Spoke to customer service same song being sung. Got the regional manager to contact me. He sang the same song too… Really bad customer service. cant do cant do…policy.....ridiculous!! I said oh well if you grant me a refund out of courtesy you will at least be able to sell the goods and make money. But you leave me no choice but to use your products and get a rash and you will make a lose of £50!!! They have to give me a refund. Of course he tried to convince me not to do that. But did not budge from, ‘well if u do not have a receipt cant give you a refund.’ So i’m left with £50 and the only thing i can buy is ear buds and few wooden back scrubbers…… or use their paraben, chemical galore products and get a rash and get a full refund!! Any suggestions anyone??

FOR THE SECOND TIME I HAVE HAD A BAD EXPERIENCE, IN THE BODY SHOP IN HEREFORD, ONE ASSISTANT A GENTLEMAN(I USE THAT WORD BUT HE IS IN NO MEANS A GENTLEMAN) , I FIND HIM RUDE AND UNHELPFUL, TWICE HE HAS COMPLETELY IGNORED, MY ASK FOR ASSISTANCE, WHILE HE CARRIED ON WITH HIS ACOUNT OF HIS LIFE TO ANY OTHER ASSISTANT THAT WILL LISTEN, I HAVE WALKED OUT WITHOUT PURCHASE AND DO NOT INTEND ON GOING TO THIS PARTICULAR SHOP AGAIN, HAVE DISCUSSED THIS WITH A NUMBER OF PEOPLE, AND, HAVE FOUND TO BE NOT ALONE IN EXPERIENCING THIS TREATMENT. IN SHORT MANAGEMENT NEEDS TO TAKE A LOOK AT YOUR HEREFORD BRANCH .

I had a similar experience in Bangalore Body Shop ( at Forum Mall, Whitefield) They had a 50% discount as a promotional scheme and I bought Body Butter. When I opened the product the material inside had curdled and gave out a really bad stench. The expiry was April 2013 as per the sticker of the marketing company Quest Retail which imports this product in India. They have hidden the actual original manufacturers expiry of the product using a new sticker. In away the Indian franchisee is spoiling the name of the MNC brand by selling expired products at a steep discount to clear stock. As a MNC it is surprising that Body Shop has not put in place systems to track this kind of cheating of customers . This will injure the brand value over time if people in India continue to get expired products ( under special promotional offers launched by Indian franchisees). This is a serious offense in the West and god forbid if there is an adverse chemical reaction on the face of one of the BodyShop clients due to using expired products then it will lead to litigation. I plan to take this up in the Consumer Forum and expect the company to be responsible enough to prevent such occurrences in the future. Gina Davis

I placed a few orders as gifts and chose standard delivery as I was expecting the delivery with 5 working days. I checked my order status and was surprised that all 3 orders had still not been dispatched after 4 working days. I did get my order but it was late and it was not the fault of UPS delivery but was the slow/late despatch from Body shop. Very nice smelling products but seem to be getting a bit over priced. Don't think I will be using body shop again. Would rather give my money to a company that delivers what they promise.