The Body Shop Reviews

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★★★☆☆
2.6 / 5
50% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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The Body Shop
The Body Shop

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★☆☆☆☆

“very disappointed”

Written on: 24/12/2014 by McClure258 (1 review written)

Ordered online in plenty of time for Xmas delivery but after phone call after phone call to customer services and DPD their chosen courier I was finally told the parcel was lost and they couldn't guarantee delivery of another before Xmas. Won't shop there again… Read Full Review

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★☆☆☆☆

“Johne224”

Written on: 10/09/2014 by Rice292 (1 review written)

Perfect webpage you have at this website! Precisely how could i add in this blog's feed into my Rss reader? ddfkececfcee… Read Full Review

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★☆☆☆☆

“Great products but horrible customer service”

Written on: 26/06/2014 by Coughlingz138 (1 review written)

If only the staff treated customers better, I believe body shop would be my number 1 shop. Now have to rely on the online store!… Read Full Review

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★☆☆☆☆

“Still waiting for my order!!”

Written on: 21/03/2014 by susy45 (2 reviews written)

Put an order in 3 days ago from Body shop online. I paid by Paypal and noticed straight away that it was showing as "Pending" I rang the body shop and was told that it would be pending as they do not take the money until its ready for dispatching. 3 days later its still showing as "pending" which means its not even been sent yet. I ordered from boots the same day and my order arrived this morning. I would have expected my order to have been sent by now. Not a good service and will not use… Read Full Review

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★☆☆☆☆

“Pharme405”

Written on: 20/09/2013

Hello! ffdfadk interesting ffdfadk site! I'm really like it! Very, very ffdfadk good!… Read Full Review

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★☆☆☆☆

“Bad customer care”

Written on: 29/05/2013 by goodpeoplerights (1 review written)

hi,if someone can shed some light on my issue with bodyshop please do so. I’m outraged at their customer service. I got 2 of the same gift sets from bodyshop for my birthday few days ago. The people who gave me the gifts threw receipts away. I am really against using anything from ‘The Body shop’ firstly i do not think it is an ethical company because of all the chemicals and preservatives they use, second i am allergic to all their products. they wont give me a refund unless I have a… Read Full Review

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Cordyroy's Response to goodpeoplerights's Review

Written on: 20/02/2014

I have had a bad experience with them online, but to be honest I would not expect a refund without a receipt, as many people buy using discounts often 50% off, or the reward card which gives 10% off etc so how do the store know what to offer you? I think under the circumstances they've been very generous.

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Goodpeoplerights's reply to Cordyroy's Comment

Written on: 20/02/2014

I see your point of view but i gave them the time and date of the transaction. They even had a record of the item sold at that time which matched the SKU. All SKUs are different so there is no ways the same SKU item was sold at another time on discount or otherwise. There is no logical sense to their silly rule. They could have out of courtesy done it. Many stores have similar polices but after looking at all the facts and proof available they do give a refund. I still disgree with what happened and they could have helped. The headoffice was not appologetic at all. They actually dont care about customer service. Well they are selling products that have chemicals and advertising it like its so pure and good for you, they are bound to not care about people's feelings. In the end i they gave me gift cards worth £50. So your argument that the items could have been bought on discount has no ground to stand on. If they were worried about not knowing if it was purchased on discount or not they would not have even given me a credit note worth full price.They just didnt want to loose the money. Its all about profit. i actually sold the £50 gift card to someone. I was happy. But really was not necessary to have unfriendly staff. It obvious to me that the staff are under paid. They dont seem happy so how can they provide good customer service. I was actually fine they could not give me a refund. It was just the way they spoke me in store and headoffice just made me liose faith and respect for Bodyshop. Oh and by the just incase you didnt know Bodyshop is run by a famous brand i think its estee lauder. They were good before years back now they are just another chemical product industry.

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★☆☆☆☆

“Rude assistants”

Written on: 24/03/2013 by Janetvillage (1 review written)

FOR THE SECOND TIME I HAVE HAD A BAD EXPERIENCE, IN THE BODY SHOP IN HEREFORD, ONE ASSISTANT A GENTLEMAN(I USE THAT WORD BUT HE IS IN NO MEANS A GENTLEMAN) , I FIND HIM RUDE AND UNHELPFUL, TWICE HE HAS COMPLETELY IGNORED, MY ASK FOR ASSISTANCE, WHILE HE CARRIED ON WITH HIS ACOUNT OF HIS LIFE TO ANY OTHER ASSISTANT THAT WILL LISTEN, I HAVE WALKED OUT WITHOUT PURCHASE AND DO NOT INTEND ON GOING TO THIS PARTICULAR SHOP AGAIN, HAVE DISCUSSED THIS WITH A NUMBER OF PEOPLE, AND, HAVE FOUND TO BE NOT… Read Full Review

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★☆☆☆☆

“Bad expired products being sold in annual discount scheme”

Written on: 05/02/2013 by ginadavis1970 (1 review written)

I had a similar experience in Bangalore Body Shop ( at Forum Mall, Whitefield) They had a 50% discount as a promotional scheme and I bought Body Butter. When I opened the product the material inside had curdled and gave out a really bad stench. The expiry was April 2013 as per the sticker of the marketing company Quest Retail which imports this product in India. They have hidden the actual original manufacturers expiry of the product using a new sticker. In away the Indian franchisee is… Read Full Review

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★☆☆☆☆

“Inconsiderate Body Shop”

Written on: 21/10/2012

Body Shop obstructed the pavement in my local town with their advertising board. When I pointed this out they said they had every right to place their board where they liked. They could not see it was a hazard to wheelchair users and people with impaired vision. They thought it amusing I should even mention it. The council have now made them move it… Read Full Review

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★☆☆☆☆

“cheat on discount”

Written on: 11/09/2012

Don't use the body shop spent £20 get £10 off online, if you are member of the body shop. It doesn't work! When I used the code to get £10 off, it does show the right value to pay. However, after I log in and pay by my card, it gave me the member discount around £2 instead of £10! I am so surprised that big shop like the body shop plays this kind of trick!… Read Full Review

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★☆☆☆☆

“Rude staff member”

Written on: 09/09/2012

Went to my local body shop, went to the till to pay and the girl behind the till didnt even acknowledge me, grabbed the item out of my hand, she then held her hand out for money. The whole transaction was done in silence and with her looking at anything but me. At first i thought she may have a disability, but i pretended to look at other items before i left and heard her talking normally to another staff member. i hate bad customer service… Read Full Review

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★☆☆☆☆

“Take too long to despatch order”

Written on: 17/08/2012 by bigd99 (7 reviews written)

I placed a few orders as gifts and chose standard delivery as I was expecting the delivery with 5 working days. I checked my order status and was surprised that all 3 orders had still not been dispatched after 4 working days. I did get my order but it was late and it was not the fault of UPS delivery but was the slow/late despatch from Body shop. Very nice smelling products but seem to be getting a bit over priced. Don't think I will be using body shop again. Would rather give my money… Read Full Review

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★☆☆☆☆

“None Existent Customer Care”

Written on: 20/02/2012

I placed an order of items that exceeded £50 in my shopping basket and added a discount code that was advertised on their website. The code was accepted but for some reason the discount was not applied to my order. I sent an e-mail to their customer services over a week ago explaining the issue and have had no response. I was suprised to experience a complete lack of customer service and so will be taking my business elsewhere :-( It is the worst level of customer service I have received… Read Full Review

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★☆☆☆☆

“When the goods arrived the bubble bath top had broken...”

Written on: 05/01/2010

When the goods arrived the bubble bath top had broken off and my goods were covered in the stuff. Their care call centre (a misnomer if ever there was one) just kept cutting me off. I will not be ordering from them again! I gave 5 stars to the shop layout as I ordered online and I can't write a review without grading the shop!… Read Full Review

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