The Body Shop Reviews

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★★★☆☆
2.6 / 5
50% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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The Body Shop
The Body Shop

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Latest Reviews

★☆☆☆☆

“very disappointed”

Written on: 24/12/2014 by McClure258 (1 review written)

Ordered online in plenty of time for Xmas delivery but after phone call after phone call to customer services and DPD their chosen courier I was finally told the parcel was lost and they couldn't guarantee delivery of another before Xmas. Won't shop there again… Read Full Review

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★★★★★

“Love this Place!”

Written on: 14/09/2014 by Charlied259 (1 review written)

I have to say I really love this store. I am a big fan of their makeup, tea tree line of products (great for acne!), and body oils (really great for moisturizing after the shower!). I have very sensitive skin, and have never had a problem with irritation or allergies. Always have some great specials/sales as well… Read Full Review

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★☆☆☆☆

“Johne224”

Written on: 10/09/2014 by Rice292 (1 review written)

Perfect webpage you have at this website! Precisely how could i add in this blog's feed into my Rss reader? ddfkececfcee… Read Full Review

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★☆☆☆☆

“Great products but horrible customer service”

Written on: 26/06/2014 by Coughlingz138 (1 review written)

If only the staff treated customers better, I believe body shop would be my number 1 shop. Now have to rely on the online store!… Read Full Review

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★★☆☆☆

“I've received an order literally from CHINA quicker”

Written on: 10/04/2014 by zhHolland272 (1 review written)

Was really excited to try out Body Shop items, good sales and prices and products seem healthy. Placed my order 12 days ago and is still not expected to arrive for another 4 days.. won't be ordering off this website again… Read Full Review

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★☆☆☆☆

“Still waiting for my order!!”

Written on: 21/03/2014 by susy45 (2 reviews written)

Put an order in 3 days ago from Body shop online. I paid by Paypal and noticed straight away that it was showing as "Pending" I rang the body shop and was told that it would be pending as they do not take the money until its ready for dispatching. 3 days later its still showing as "pending" which means its not even been sent yet. I ordered from boots the same day and my order arrived this morning. I would have expected my order to have been sent by now. Not a good service and will not use… Read Full Review

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★☆☆☆☆

“Pharme405”

Written on: 20/09/2013

Hello! ffdfadk interesting ffdfadk site! I'm really like it! Very, very ffdfadk good!… Read Full Review

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★★☆☆☆

“Email Nightmare”

Written on: 02/07/2013

I usually love the body shop along with there customer care. I have never experienced a bad word about the body shop untill now! i went on there website to send them a quick and polite email requesting them to send me there customer care policy as i am entitled to this. I was dissapointed to recive an automatic reply, giving me lots of irrelevant information, and then to be told that this was private information. Then as i red further i was redirected to another usless email. Verry dissapointed… Read Full Review

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★★★★★

“Body shop rainforest hair butter. Amazing!”

Written on: 13/06/2013 by Drzippy (1 review written)

Ok, so I won a little pot of body shop rainforest hair butter at a party. Not a product I would think of buying. But I thought I'd try it as it was a free prize! Expecting major greasiness I applied it to my wet hair - a small amount! I t I then dried it as normal and what a result!! Great shiny lovely hair - really calmed down the dry ends- and not at all greasy! I will be buying this and using twice a week now, it's lovely and light on the hair and on top of all that it smells nice too… Read Full Review

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★☆☆☆☆

“Bad customer care”

Written on: 29/05/2013 by goodpeoplerights (1 review written)

hi,if someone can shed some light on my issue with bodyshop please do so. I’m outraged at their customer service. I got 2 of the same gift sets from bodyshop for my birthday few days ago. The people who gave me the gifts threw receipts away. I am really against using anything from ‘The Body shop’ firstly i do not think it is an ethical company because of all the chemicals and preservatives they use, second i am allergic to all their products. they wont give me a refund unless I have a… Read Full Review

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Cordyroy's Response to goodpeoplerights's Review

Written on: 20/02/2014

I have had a bad experience with them online, but to be honest I would not expect a refund without a receipt, as many people buy using discounts often 50% off, or the reward card which gives 10% off etc so how do the store know what to offer you? I think under the circumstances they've been very generous.

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Goodpeoplerights's reply to Cordyroy's Comment

Written on: 20/02/2014

I see your point of view but i gave them the time and date of the transaction. They even had a record of the item sold at that time which matched the SKU. All SKUs are different so there is no ways the same SKU item was sold at another time on discount or otherwise. There is no logical sense to their silly rule. They could have out of courtesy done it. Many stores have similar polices but after looking at all the facts and proof available they do give a refund. I still disgree with what happened and they could have helped. The headoffice was not appologetic at all. They actually dont care about customer service. Well they are selling products that have chemicals and advertising it like its so pure and good for you, they are bound to not care about people's feelings. In the end i they gave me gift cards worth £50. So your argument that the items could have been bought on discount has no ground to stand on. If they were worried about not knowing if it was purchased on discount or not they would not have even given me a credit note worth full price.They just didnt want to loose the money. Its all about profit. i actually sold the £50 gift card to someone. I was happy. But really was not necessary to have unfriendly staff. It obvious to me that the staff are under paid. They dont seem happy so how can they provide good customer service. I was actually fine they could not give me a refund. It was just the way they spoke me in store and headoffice just made me liose faith and respect for Bodyshop. Oh and by the just incase you didnt know Bodyshop is run by a famous brand i think its estee lauder. They were good before years back now they are just another chemical product industry.

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★★☆☆☆

“Vitamin E moisturiser Bad marketing technique”

Written on: 26/05/2013

Body Shop online clearly mark this product at £4 click on to this and the price immediately changes to £10.My complaints have not been answered just a acknowledgement of the complaint… Read Full Review

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★★☆☆☆

“doesn't work wel”

Written on: 26/04/2013 by madamatlantis (1 review written)

i think this product isn't good enough for me. i tried the lipbalm-it was the born lippy lipbalm and it doesn't even stay longer than 20 minutes. after this 20 minutes this leave my lips dry. the lipbalm smells strawberry and i think the smell is too strong-i got a headache when i smelled this. the lotion dont really hydrated my skin. when in the morning i wore this lotion and than it touched water, i just hate the feeling and the lotion seems to flow away with the water so it does not absorb… Read Full Review

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★★★★★

“Cardiff Customer Service”

Written on: 01/04/2013

I stepped into The Body Shop, Cardiff yesterday for the first time in over 10 years with my 5 year old son who needed a moisturiser for his chapped face. Having tried to use numerous products which he dislikes because of the smell I thought a 'fruity' moisturiser might just do. The service we had from [name removed] was exceptional. She was fantastic with my little boy allowing him to smell the cream and try it himself. We left having purchased the Aloe day cream. She even promised him free… Read Full Review

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★☆☆☆☆

“Rude assistants”

Written on: 24/03/2013 by Janetvillage (1 review written)

FOR THE SECOND TIME I HAVE HAD A BAD EXPERIENCE, IN THE BODY SHOP IN HEREFORD, ONE ASSISTANT A GENTLEMAN(I USE THAT WORD BUT HE IS IN NO MEANS A GENTLEMAN) , I FIND HIM RUDE AND UNHELPFUL, TWICE HE HAS COMPLETELY IGNORED, MY ASK FOR ASSISTANCE, WHILE HE CARRIED ON WITH HIS ACOUNT OF HIS LIFE TO ANY OTHER ASSISTANT THAT WILL LISTEN, I HAVE WALKED OUT WITHOUT PURCHASE AND DO NOT INTEND ON GOING TO THIS PARTICULAR SHOP AGAIN, HAVE DISCUSSED THIS WITH A NUMBER OF PEOPLE, AND, HAVE FOUND TO BE NOT… Read Full Review

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★☆☆☆☆

“Bad expired products being sold in annual discount scheme”

Written on: 05/02/2013 by ginadavis1970 (1 review written)

I had a similar experience in Bangalore Body Shop ( at Forum Mall, Whitefield) They had a 50% discount as a promotional scheme and I bought Body Butter. When I opened the product the material inside had curdled and gave out a really bad stench. The expiry was April 2013 as per the sticker of the marketing company Quest Retail which imports this product in India. They have hidden the actual original manufacturers expiry of the product using a new sticker. In away the Indian franchisee is… Read Full Review

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★★★★★

“Exceptional Customer Service...ALWAYS”

Written on: 21/11/2012 by DWitter (1 review written)

Regrettably it has taken me over 18 years to write about my years of amazing shopping experience at The Body Shop. My high school daughter is seeking employment and one of the first places she decided to apply to was the body shop. Here is a part of her cover letter: "The Body Shop products have special significance for me. For as long as I can remember, my mother’s signature fragrance has been “White Musk”. More importantly, I have found The Body Shop products, namely Hemp body butter… Read Full Review

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★★★★☆

“ordered and very happy”

Written on: 20/11/2012

ordered my xmas gifts online, got a voucher discount but the quality was excellent, will be using again… Read Full Review

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★☆☆☆☆

“Inconsiderate Body Shop”

Written on: 21/10/2012

Body Shop obstructed the pavement in my local town with their advertising board. When I pointed this out they said they had every right to place their board where they liked. They could not see it was a hazard to wheelchair users and people with impaired vision. They thought it amusing I should even mention it. The council have now made them move it… Read Full Review

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★★☆☆☆

“Sales assistant put me off going back!”

Written on: 19/10/2012

I went into my local Body Shop in Brighton to buy just a pot of moisturiser. Went straight to the till to pay and only after the sales assistant had tried to upsell a £5 loyalty card (I said I already had too many), a pot of lip balm (if I'd wanted one I'd have already picked one up) and a £2 bag (when I'd already said I didn't need a bag) was I able to pay for the moisturiser. Quite irritating really, even more so as the sales technique seemed to be based on making me feel bad for not… Read Full Review

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★☆☆☆☆

“cheat on discount”

Written on: 11/09/2012

Don't use the body shop spent £20 get £10 off online, if you are member of the body shop. It doesn't work! When I used the code to get £10 off, it does show the right value to pay. However, after I log in and pay by my card, it gave me the member discount around £2 instead of £10! I am so surprised that big shop like the body shop plays this kind of trick!… Read Full Review

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