The Body Shop Reviews

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The Body Shop
★★★☆☆
2.5
50.0% of users recommend this
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Latest Reviews

“#TheBodyShopDontCareAboutCustmers”

★☆☆☆☆

written by 347Shaw on 12/04/2017

Massively disappointing experience for using the online store for the first time. Consequently due to your inadequacy to deliver a service that I paid for, I will now have to ship the products to my wife at great expense, instead of in my suitcase. No response from emails I have sent after being told to escalate the matter when I rang this morning, and an offer to refund the delivery charge was both patronising and inadequate. Looks like you have lost a new customer #TheBodyShopDontCareAboutCustmers #PoorCustomerService

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“Great products for various skin concerns”

★★★★☆

written by LaurelMitchell451 on 27/02/2017

I have loved the body shop for a long time, and I feel like they keep getting better. They have added a bunch of new lines which have been great. There are always a couple of no-go's, but I really love the tea tree line, and their body butters. Also, they are always having specials, so they definitely offer a lot of savings!

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“Love Their Stuff”

★★★★☆

written by BoKeene on 09/04/2016

I love their products, and especially during sales when you can purchase 3 items and get 3 items free. It really lets you try out new items. I especially love their body oils, as well as their tea tree collection. I deducted one star, however, because I think their sizes could be a little bit bigger sometimes, such as with the body oils.

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“Customer Services are Dreadful”

★☆☆☆☆

written by rustymax on 03/11/2015

I have been trying to order White Musk Body Butter during the 40% discount sale. I tried several times via your website but the discount was not applied. On 29th October, I emailed your customer services.Two days later I received a response suggesting I read the Terms and Conditions and asking which promotion code I had applied. I responded straight away. I have received no response. Today is final day of sale so I decided to try once more. Again no discount applied so I rang customer services. After a lot of holding and discussions with colleagues I was told that there was a problem with ordering this item and that I should pay the normal price and apply for the discount via email. I cannot believe that a company like Bodyshop can possibly treat customers in this way. I love your products but your customer services need to improve dramatically. I am very disappointed.

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“No Longer a Loyal Customer!”

★☆☆☆☆

written by faywilli on 29/05/2015

I am very disappointed in the Body Shop Customer Service. I have been a loyal customer for over 20 years. I was making a purchase on line and the total included a $10 birthday discount and a free jumbo body wash plus my 10% member discount. When I entered my debit cart info, the discounts all disappeared and I was charged $10 plus more. I immediately called BS customer service and was told I could not cancel the order. Therefore, I called my bank and while on the phone with my bank I called BS back. The bank rep asked BS representative for the transaction authorization number which he could use to cancel the order with my bank. The rep was rude and would not give this information to the bank rep. Now my bank account has been charged for the order at more than I was willing to pay. I have to receive the order by UPS and return it to the store for a discount. What a major inconvenience!! I will never shop Body Shop again! No good customer service. While I loved the products, the prices are higher and not worth the non-customer appreciation. Good bye Body Shop! You have lost a loyal customer!

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Rustymax's Response to faywilli's Review

Written on: 03/11/2015

I have had a similar experience. Have several times tried to order items in the 40% sale only to find that I am charged the normal price and the discount not applied. A very slow (3-5 days) response to emails to customer support. Today, the final day of the sale, I rang customer support, was on phone for some time while they tried to sort out issue. Eventually advised that there seems to be a problem and was advised to pay normal price and send email asking for discount!!!! Is this any way for a company as large as Bodyshop to treat customers.

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“Frustrating Online ordering experience”

★★☆☆☆

written by 13Middleton on 16/04/2015

I had a really annoying experience with ordering their products off of their website. I love their products I truly do but there isn't a store near me. After this experience of getting someone else's package, having to wait 3 weeks in total for mine, plus having to worry about returning the wrong package I originally received.. Defiantly deters me from ordering from the site again. The customer service representatives were both very nice but did not offer me anything for my frustrations.

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“Johnk541”

★☆☆☆☆

written by JordenArnold on 20/03/2015

Hello there, i am interested efddagabfada

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“Good first time ”

★★★★☆

written by ameliaks66 on 11/03/2015

I had a good experience as a first time customer. They were slow on delivery which did tick me off but my package arrived fine and what I bought was amazing.

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“very disappointed”

★☆☆☆☆

written by McClure258 on 24/12/2014

Ordered online in plenty of time for Xmas delivery but after phone call after phone call to customer services and DPD their chosen courier I was finally told the parcel was lost and they couldn't guarantee delivery of another before Xmas. Won't shop there again.

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“Love this Place!”

★★★★★

written by Charlied259 on 14/09/2014

I have to say I really love this store. I am a big fan of their makeup, tea tree line of products (great for acne!), and body oils (really great for moisturizing after the shower!). I have very sensitive skin, and have never had a problem with irritation or allergies. Always have some great specials/sales as well.

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“Johne224”

★☆☆☆☆

written by Rice292 on 10/09/2014

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“Great products but horrible customer service”

★☆☆☆☆

written by Coughlingz138 on 26/06/2014

If only the staff treated customers better, I believe body shop would be my number 1 shop. Now have to rely on the online store!

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“I've received an order literally from CHINA quicker”

★★☆☆☆

written by zhHolland272 on 10/04/2014

Was really excited to try out Body Shop items, good sales and prices and products seem healthy. Placed my order 12 days ago and is still not expected to arrive for another 4 days.. won't be ordering off this website again.

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“Still waiting for my order!!”

★☆☆☆☆

written by susy45 on 21/03/2014

Put an order in 3 days ago from Body shop online. I paid by Paypal and noticed straight away that it was showing as "Pending" I rang the body shop and was told that it would be pending as they do not take the money until its ready for dispatching. 3 days later its still showing as "pending" which means its not even been sent yet. I ordered from boots the same day and my order arrived this morning. I would have expected my order to have been sent by now. Not a good service and will not use again

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“Pharme405”

★☆☆☆☆

written by on 20/09/2013

Hello! ffdfadk interesting ffdfadk site! I'm really like it! Very, very ffdfadk good!

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“Email Nightmare”

★★☆☆☆

written by on 02/07/2013

I usually love the body shop along with there customer care. I have never experienced a bad word about the body shop untill now! i went on there website to send them a quick and polite email requesting them to send me there customer care policy as i am entitled to this. I was dissapointed to recive an automatic reply, giving me lots of irrelevant information, and then to be told that this was private information. Then as i red further i was redirected to another usless email. Verry dissapointed and has now changed my thought about 'friendly' body shop.

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“Body shop rainforest hair butter. Amazing!”

★★★★★

written by Drzippy on 13/06/2013

Ok, so I won a little pot of body shop rainforest hair butter at a party. Not a product I would think of buying. But I thought I'd try it as it was a free prize! Expecting major greasiness I applied it to my wet hair - a small amount! I t I then dried it as normal and what a result!! Great shiny lovely hair - really calmed down the dry ends- and not at all greasy! I will be buying this and using twice a week now, it's lovely and light on the hair and on top of all that it smells nice too. Don't be put off by the use of the name hair butter - it's not greasy and well worth a try!

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“Bad customer care”

★☆☆☆☆

written by goodpeoplerights on 29/05/2013

hi,if someone can shed some light on my issue with bodyshop please do so. I’m outraged at their customer service. I got 2 of the same gift sets from bodyshop for my birthday few days ago. The people who gave me the gifts threw receipts away. I am really against using anything from ‘The Body shop’ firstly i do not think it is an ethical company because of all the chemicals and preservatives they use, second i am allergic to all their products. they wont give me a refund unless I have a receipt. The SKU tag and original packaging is still intact. Its brand new. The manager refused to give refund. She said only a credit note or exchange. But stupid enough they will give me a full refund W/O a receipt if I use the stuff and get a reaction hahaha!! Spoke to customer service same song being sung. Got the regional manager to contact me. He sang the same song too… Really bad customer service. cant do cant do…policy.....ridiculous!! I said oh well if you grant me a refund out of courtesy you will at least be able to sell the goods and make money. But you leave me no choice but to use your products and get a rash and you will make a lose of £50!!! They have to give me a refund. Of course he tried to convince me not to do that. But did not budge from, ‘well if u do not have a receipt cant give you a refund.’ So i’m left with £50 and the only thing i can buy is ear buds and few wooden back scrubbers…… or use their paraben, chemical galore products and get a rash and get a full refund!! Any suggestions anyone??

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Cordyroy's Response to goodpeoplerights's Review

Written on: 20/02/2014

I have had a bad experience with them online, but to be honest I would not expect a refund without a receipt, as many people buy using discounts often 50% off, or the reward card which gives 10% off etc so how do the store know what to offer you? I think under the circumstances they've been very generous.

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Goodpeoplerights's reply to Cordyroy's Comment

Written on: 20/02/2014

I see your point of view but i gave them the time and date of the transaction. They even had a record of the item sold at that time which matched the SKU. All SKUs are different so there is no ways the same SKU item was sold at another time on discount or otherwise. There is no logical sense to their silly rule. They could have out of courtesy done it. Many stores have similar polices but after looking at all the facts and proof available they do give a refund. I still disgree with what happened and they could have helped. The headoffice was not appologetic at all. They actually dont care about customer service. Well they are selling products that have chemicals and advertising it like its so pure and good for you, they are bound to not care about people's feelings. In the end i they gave me gift cards worth £50. So your argument that the items could have been bought on discount has no ground to stand on. If they were worried about not knowing if it was purchased on discount or not they would not have even given me a credit note worth full price.They just didnt want to loose the money. Its all about profit. i actually sold the £50 gift card to someone. I was happy. But really was not necessary to have unfriendly staff. It obvious to me that the staff are under paid. They dont seem happy so how can they provide good customer service. I was actually fine they could not give me a refund. It was just the way they spoke me in store and headoffice just made me liose faith and respect for Bodyshop. Oh and by the just incase you didnt know Bodyshop is run by a famous brand i think its estee lauder. They were good before years back now they are just another chemical product industry.

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“Vitamin E moisturiser Bad marketing technique”

★★☆☆☆

written by on 26/05/2013

Body Shop online clearly mark this product at £4 click on to this and the price immediately changes to £10.My complaints have not been answered just a acknowledgement of the complaint.

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“doesn't work wel”

★★☆☆☆

written by madamatlantis on 26/04/2013

i think this product isn't good enough for me. i tried the lipbalm-it was the born lippy lipbalm and it doesn't even stay longer than 20 minutes. after this 20 minutes this leave my lips dry. the lipbalm smells strawberry and i think the smell is too strong-i got a headache when i smelled this. the lotion dont really hydrated my skin. when in the morning i wore this lotion and than it touched water, i just hate the feeling and the lotion seems to flow away with the water so it does not absorb to skin enough. the body butter has not much different with the lotion when it hits water but since i dont touch water at night before bed, i think the lotion is okay. the price of these products are quiet expensive and the body shop is a famous products so i tried their shampoo, body wash, etc and it worked like a regular bath wash. i recommended sepora product. soap and glory works well too.

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