O2 Online 200 Reviews

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1.2 stars
Average rating for this product is: 1.2 out of 5

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Average Ratings for O2 Online 200

  • Tariff Features2.5 stars
  • Value for Money2.3 stars
  • Overall rating1.2 stars

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15 Reviews For O2 Online 200

  • Guest 15th Oct 2008

    Reviewer rating: 0 stars


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    Good Points: No good points.


    General comments: I have had my 4ne for nearly a year and not gone over my tariff once I have recently got 2 phone bills at £100 which I have not used no1 would tell me where these bills have come from and when I tried to look on internet that wouldn ' t show me either.

  • 041160 14th Nov 2007

    Reviewer rating: 0.5 stars


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    After sending off my mobile all nice and securely wrapped bubble wrap and every thing sent it.
    free post didn't get proof of delivery it will be ok I thought as i was handing the parcel to the nice lady in the post office BAD MISTAKE!!!! Get proof of postage or you will regret it.
    Received an email from o2 couple of days later stating .Were happy to tell you your replacement order has been sent to dispatch and will be with you shortly.
    Wonderful i thought. Good service !!!!
    A week went by ...

  • meisha2 2nd Nov 2006

    Reviewer rating: 0 stars


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    if you can get a good deal from the beginning then go for it but be careful when reviewing your tariff etc at upgrade as they fail to deliver their promise in giving you less charges etc. You will not be able to rectify the problem as their customer service is diabolical and they charge you 80p per minute!

  • jasperpooch 8th Jun 2006

    Reviewer rating: 1.5 stars


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    When your contract/phone is working fine there are no problems. If you want to buy off O2 it's also fine, you'll get straight through, but if you want help, you've got a long arduous task ahead of you to get any sort of answer that doesn't involve a generic, automated 'answer' to your query.
    You have to email for any assistance, and you can't just speak to someone.

    My phone wouldn't receive text messages and I emailed explaining this on numerous occasions, each time receiving the same rep ...

  • bexe720 28th Mar 2006

    Reviewer rating: 4 stars


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    The O2 online 200 is a good tariff, and O2 have a quick response, but lines are always busy!

  • malc harbour 23rd Nov 2005

    Reviewer rating: 0.5 stars


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    When you're trying to get a replacement for a damaged phone (my fault) it doesn't help to be told by O2 Online 200 to "phone back tomorrow because the system is down". This is not good customer service as, even when prompted to take a message, I was told that I have to phone back tomorrow to "confirm" the message. Why do I suspect that no effective message was taken. O2 need to get their act together and quickly. The phones offered and billing service is fine but there is a cosmic abyss between ...

  • mariasheehy 26th May 2005

    Reviewer rating: 0 stars


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    I gave up trying to apply online as system does not work, and when you do eventually phone up staff do not know what is going on and are most unhelpful.

  • bp1uk 18th Jan 2005

    Reviewer rating: 2.5 stars


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    O2's customer service is an insult to customer intelligence - I've never encountered anything like it. I argued my point over a faulty Panasonic phone for so long that the warranty ran out. The phone *was* and still is faulty. I note that Online customers with faulty phones are now advised to take the phone to an O2 shop. A step in the right direction, but this does nothing to improve a customer support department so inept as to make your experience with them an utterly miserable one.

    The ser ...

  • rachie1976 4th Mar 2004

    Reviewer rating: 2 stars


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    The O2 Online 200 Mobile Phone Tariff is great plus the online billing functions.

    I was going to get my dad to sign up for the business tariff but after the trouble I went through with actually getting the phone and then getting number transferred I'm not so sure.

    Customer service staff (50p minute) were extremely unhelpful and disagreed with any info I was told my the sales staff !!

  • cathrynlmg 17th Jan 2004

    Reviewer rating: 0 stars


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    The most appaulling standard of customer service I have ever encountered - even on the 50p per minute helpline, when faced with a complaint, I found the staff unwilling to help. I am currently awaiting replies from 2 e-mails sent with queries - sent over a week ago.

    The website is unreliable and I have been unable to access bills etc when required. No backup available when needed. Although I cannot find a tarrif which suits me better, based upon my experiences with their customer "care" I a ...

  • jpbh 18th Oct 2003

    Reviewer rating: 0 stars


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    I have spent over five hours spread over seven attempts trying to get a new phone, i have been promised by seven different people (all very convincing) that my phone would arrive next day. Customer service email doesn't work. The average wait listening to music on the customer service line has been 18 minutes, followed by a succession of lies usually from someone sat in the same room as the last person to have lied at me.

  • karend1970 2nd Sep 2003

    Reviewer rating: 0 stars


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    Have had and cancelled 4 O2 Online contracts. No problems until it came to cancellation. According to O2 online terms and conditions you can cancel your contract through the e-care, i.e. by email. This does not work, anytime you send e-care and email you get an automated response, then wait a couple of weeks and get another email telling you to resolve (whatever issue) by calling customer care at 50p a minute. I ended up with a lots of bills after cancellation and a default on my credit file, no ...

  • Becka. 31st Jul 2003

    Reviewer rating: 1.5 stars


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    I had previously been with Virgin PAYG and O2 was my first contract phone. In my opinion Virgin mobile offer the best service of all network providers and I was slightly reluctant to change. O2 offered the most cost effective tariff and I was initially very pleased with my new phone...until I decided to check my bill online!

    I was able to log on to the website, but not view my actual bill, so I contacted their customer services who promised to sort out the problem for me. Eight months later ...

  • Wayne. 14th Jul 2003

    Reviewer rating: 4.5 stars


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    Overall a very good deal considering what you get. The customer service side isn't too great, email contact is free but helpline is expensive, but I haven't had any problems anyway so its not been an issue. If you need setting for your phone it prob best to go to the manufacturers web site (as I did for my SE T300). You can get several older phones for free or pay a bit and get a spangly new one, £50 for a T610 is excellent value.

  • Mat. Rank: Lance Corporal 24th Jun 2003

    Reviewer rating: 1.5 stars


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    It is the lowest cost product on the market. I'm paying only £30 per month for 200 free minutes to any network and 500 free texts/picture messages (a picture message costs 4 text messages) per month. I got the Nokia 7650 (or 7560, whatever!) handset free with the deal.

    However....

    MMS was not enabled. So I used their (apalling) website to ask why. After toing-and-froing with e-mails for 2 weeks, they suddenly said they had enabled it! And so it was...

    AT the same time, I requ ...